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Emails Cast Unflattering Light On Internal Politics of Healthcare.gov Rollout 392

An anonymous reader writes with this report from The Verge linking to and excerpting from a newly released report created for a committee in the U.S. House of Representatives, including portions of eight "damning emails" that offer an unflattering look at the rollout of the Obamacare website. The Government Office of Accountability released a report earlier this week detailing the security flaws in the site, but a report from the House Committee on Oversight and Government Reform released yesterday is even more damning. Titled, "Behind the Curtain of the HealthCare.gov Rollout," the report fingers the Centers for Medicare and Medicaid Services, which oversaw the development of the site, and its parent Department of Health and Human Services. "Officials at CMS and HHS refused to admit to the public that the website was not on track to launch without significant functionality problems and substantial security risks," the report says. "There is also evidence that the Administration, to this day, is continuing its efforts to shield ongoing problems with the website from public view." Writes the submitter: "The evidence includes emails that show Obamacare officials more interested in keeping their problems from leaking to the press than working to fix them. This is both both a coverup and incompetence."
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Emails Cast Unflattering Light On Internal Politics of Healthcare.gov Rollout

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  • by tomhath ( 637240 ) on Saturday September 20, 2014 @07:19PM (#47956065)

    Someone didn't do their job.

    But it really isn't a surprise those responsible are now in CYA and finger pointing mode.

    • The surprising thing is that people think this is news. I thought this is basically how every failed project went. Broken management like that is why projects fail.
      • It's news only because die hard liberals or should I say Obama supporters refuse to accept he or his team is anything less than stellar. It's all Bush's fault or those damn republicans keep blocking or someone other than himself. And when Obama and his supporters started blaming everyone else and anything else as the problems happened, it was blamed on someone else again.

        but more importantly, it appears this broken management and failed project is still being run with broken management but it's being hidden

  • Poor Rollo (Score:5, Funny)

    by JanneM ( 7445 ) on Saturday September 20, 2014 @07:45PM (#47956187) Homepage

    I feel sorry for Rollo. He seems to get all the blame ever since he stated working for that website project.

  • What failures? (Score:3, Insightful)

    by thrillseeker ( 518224 ) on Saturday September 20, 2014 @07:55PM (#47956233)
    There is no failure to see here - move (on) along - the websites have brilliantly served their purposes - they've managed to transfer $5 billion so far from taxpayers to the carefully selected chosen ones - who will carefully contribute to the next group of chosen ones. http://www.thefiscaltimes.com/... [thefiscaltimes.com]
    • Re:What failures? (Score:4, Informative)

      by kqs ( 1038910 ) on Saturday September 20, 2014 @08:44PM (#47956393)

      I haven't looked closely at that link you posted, but every similar story I've looked into has gotten big "wasteful" numbers by adding together the entire IT budgets for multiple years and multiple projects, and then presenting it as a "OMG government waste! OMG OMG!!!" story.

      And sadly people lap it up because everyone loves whining about things but refuses to verify the stories. Not that government is perfect, but it certainly won't get better when most individual "government failure" stories are full of lies and misinformation.

      For example, the article you linked to says "As of November 2013, the federal exchange healthcare.gov. is estimated to have cost $677 million". Which is a complete lie: http://mediamatters.org/blog/2... [mediamatters.org]

      It's trivial to find that that figure is a lie, yet that article still listed it. And you believed it. And I bet you'll keep on reading that website and believing their lies.

      Why?

  • by sphealey ( 2855 ) on Saturday September 20, 2014 @08:09PM (#47956283)

    In your foaming response, please describe _exactly_ what you find so objectionable about the Affordable Care Act. Discuss the 12 million previously uninsured Americans who were able to obtain health insurance and health care in 2014 and what you believe should happen to them. If you were extended on your parents' plan for at least a year post-2011 state how many additional years on your parents' plan you used. If you have corporate health insurance, describe exactly how the ACA affected your coverage. If your response is that premiums went up, you had to change doctors, etc list how many times that happened to you in the 10 years prior to the ACA being passed.

    sPh

    • Re: (Score:3, Insightful)

      by Anonymous Coward

      I have corporate coverage. I did not have to change doctors, and never have, however premiums did skyrocket in the past two years. I'm effectively paying double what I was before, which isn't that big of a deal as I can afford that. The difference is in the coverage. Under the old plans I had since I started at the company (about 10 years) there were reasonable deductibles and simple copays for most services. Now, however, the deductible is nearly $4000. This means that if I need tests done, it's comi

    • by ScentCone ( 795499 ) on Saturday September 20, 2014 @09:55PM (#47956695)

      please describe _exactly_ what you find so objectionable about the Affordable Care Act

      I used to have affordable insurance for my wife and I. The ACA killed it. Were forced to go to a new plan that:

      1) Has much higher monthly premiums (we went from roughly $230/month to about $500/month)

      2) Has a hugely higher deductible (we went from $2,500 a year to about $12,000 a year). This means that we are much, much farther out of pocket every year, especially if we actually need medical care beyond one or two simple visits annually.

      3) We are past any risk of pregnancy. None the less, we are being forced to pay for elaborate maternity care that we cannot possibly use.

      4) The new plan forced us to give up the doctor we've been using for 15 years unless we want to pay cash for that in a way that doesn't help with our deductible.

      5) The two best local hospitals are no longer available to us unless we want to pay retail for their use, and get no benefit against our deductible.

      Prior to this "affordable" new act, we had no need to change insurance, doctors, hospitals or anything else for well over 10 years.

      Because of how the math is working out, we're told to expect that next year's premiums will go up by another 45-55%. Thanks, Mr. Obamacare Cheerleader, if you're one of the people who helped to empower the people who snuck this 100% partisan monstrosity through congress on Pelosi's "deeming" technique. Thanks a lot.

      • Because of how the math is working out, we're told to expect that next year's premiums will go up by another 45-55%. Thanks, Mr. Obamacare Cheerleader, if you're one of the people who helped to empower the people who snuck this 100% partisan monstrosity through congress on Pelosi's "deeming" technique. Thanks a lot.

        In all seriousness, if the facts are as you claim, go to the media or write your congressman.

        Fox News and Republican politicians have embarrassed themselves repeatedly by publicizing Obamacare horror stories that completely fall apart when verified.
        They'd love to have a solid example of someone who really did get shafted and can't get a lower cost plan.

        P.S. You say "Were forced to go to a new plan," if you didn't go through the exchange, your insurance company may be the one shafting you.

        • repeatedly by publicizing Obamacare horror stories that completely fall apart when verified

          But this isn't a horror story. This is just the ACA, doing exactly what it's designed to do. Obviously it's not doing what Obama repeatedly promised it would do, but that was all lies in advance of them ramming the law through. There's nothing shocking (from the point of view of the law) about our situation, it's exactly what was intended - use the higher rates as a new tax to fund a huge entitlement expansion for people who make less money. Self employed middle class people are the beasts of burden in thi

      • by mx+b ( 2078162 ) on Sunday September 21, 2014 @12:11AM (#47957103)

        I used to have affordable insurance for my wife and I. The ACA killed it. Were forced to go to a new plan that:

        I used to not have insurance at all because I couldn't afford it, because teaching jobs want to pay you part time salary with no benefits, and two part time jobs don't magically qualify you for benefits. The ACA helped get me that insurance for the first time this year.

        1) Has much higher monthly premiums (we went from roughly $230/month to about $500/month)

        The premiums in my area were about $500/month for a single person (never mind a family plan). They are now about $150/month, and actually cover more medications and scenarios than before.

        2) Has a hugely higher deductible (we went from $2,500 a year to about $12,000 a year). This means that we are much, much farther out of pocket every year, especially if we actually need medical care beyond one or two simple visits annually.

        The deductibles for the plans in the past were, if I could even afford them, roughly $6-10k per year here. After the ACA, our deductibles are down to about $2500-3500 depending on the plan. Again, huge savings.

        3) We are past any risk of pregnancy. None the less, we are being forced to pay for elaborate maternity care that we cannot possibly use.

        This is, from a strictly money point of view, true. But instead of thinking of "I'm paying for something I don't use!", your family tree very likely has some daughters/granddaughters/nieces/cousins somewhere. Your premium helps keep it cheap for them. So why the complaints here? Your maternity care portion of your premium can't be very much, what, 5% of the total?

        4) The new plan forced us to give up the doctor we've been using for 15 years unless we want to pay cash for that in a way that doesn't help with our deductible. 5) The two best local hospitals are no longer available to us unless we want to pay retail for their use, and get no benefit against our deductible.

        I can't visit every hospital in the area either, but this isn't because of anything to do with the ACA, as much as it is a major insurance provider in the area is acting like a huge douche, and refusing to negotiate new contracts with the city and other insurance providers that allow the prices to remain low. This is a corporate decision, not a government one.

        I share my story, not because I am trying to belittle your situation -- I definitely feel for you, having been insurance-less for a long time because of high payments, I understand worrying about costs -- but because I do not like the immediate jump to "I'm having a lot of trouble, therefore, this law was evil and wrong". It has its problems, but two things: (1) it has helped a lot of people, so completely scrapping it isn't helpful, we need to explore ways to keep the benefits in place while lowering your premium so everyone gets help; and (2) a lot of your complaints regarding losing doctors and hospitals and even premiums to some degree rely on the free market. It largely depends on how much competition is in your area, and the decisions made by your employer, the insurance company, and the doctors/hospitals themselves, as to what insurance they will provide or take. Nothing in the law says they are required to drop plans; that was a business decision they made, and businessmen are not always that smart. So instead of directing all the anger at the law, you should also be questioning why your company and insurance feel they need to raise prices so much.

        If you are having trouble with your current premiums, the people on the Healthcare.gov hotline are very helpful. I would call them up and ask about private insurance plans are in your area. They can price check plans for any provider in your area, and check different levels of coverage, and tell you the cheapest one. From there you can contact the insurance company directly if it sketches you out to a

  • by LostMyBeaver ( 1226054 ) on Saturday September 20, 2014 @08:27PM (#47956335)
    To be fair... I have worked on many software projects in my life and have also worked with government software projects. A simple fact of life is that government funded software projects are only given to blood sucking leeches that intentionally underbid and lie their asses off about delivery schedules. Legitimate software houses who actually can plan projects and meet schedules are never evaluated.

    From what I can tell, the site is up and running "mostly" only a year late and not nearly as over budget as I expected. What do you expect from a project initiated by uneducated people like politicians and sales people. They of course ask "computer experts" for help, but let's be honest... Politicians wouldn't know a qualified computer programmer from a Barbie doll.

    I support ObamaCare aka ACA on a federal level simply because it requires one big ass database system to be made by one company with a whole nation of people to kick the crap out of the company making it. And let's be honest... Whether the system is for all of America or just a state, the system is almost the same.

    Imagine if a state like Mississippi or Oklahoma had to get a system made? They'd hire a guy named Jom Bob from church to do it. They'd piss away the entire budget before they even found Jim Bob. They'd run it on index cards and toilet paper in type writers with no correction ink.

    Is there anyone dumb enough on Slashdot to think :
      A) a government sponsored software project can be done without corruption, delays and major budget problems?
      B) all 50 states in America could actually manage to get a system up and running at a state level... Why not ask Florida about their prepaid college project and how bad that for screwed up. I worked at the company writing that one and that project was doomed to fail before it even started. They built the damn thing on Tandem computers with Thomas Conrad ArcNet and had a total of one guy who even knew how to boot the machine.
    • by sphealey ( 2855 ) on Saturday September 20, 2014 @08:36PM (#47956365)

      - - - - - A) a government sponsored software project can be done without corruption, delays and major budget problems? - - - - -

      I'm generally in agreement with what you say, but when we have 30 years of "the government is the problem, the government is incompetent, let's drown government in the bathtub" and Grover Norquist the result is - surprise - government capabilities degraded or destroyed. Look at the Hoover Dam, the TVA [1], the Post Office's tremendous scientific and engineering advances in automated sorting and handling systems in the 1960s, the Iowa class battleships, the reforestation of large areas of the south, etc for examples of highly capable and well-executed government projects.

      sPh

    • Your login is "LostMyBeaver". I'm sorry, but I just have to ask... did you have a sex change?

    • Rather than burn a mod point, I'd add on to that that ANY major software project, especially one that has to integrate so many wildly different back-end systems with differing formats, standards, etc. is prone to go through shake-out periods. Has anyone here had Version 1.0 rollout bug-free, ultra-secure, fully scalable, redundant, and on-schedule? Anyone? Hands-up.....
    • by hey! ( 33014 )

      Imagine if a state like Mississippi or Oklahoma had to get a system made? They'd hire a guy named Jom Bob from church to do it. They'd piss away the entire budget before they even found Jim Bob. They'd run it on index cards and toilet paper in type writers with no correction ink.

      Well to be fair the deep-red state Kentucky had a very successful rollout of Obamacare (rebranded as "Kynect"), including it's own health insurance exchange AND medicaid expansion -- the whole Obamacare enchilada.

      Under Obamacare, the federal insurance exchange was never intended to serve the entire country. In fact ideally nobody would have to use it, because states were supposed to set up their own exchanges that would better reflect the needs of their citizens than a federal one would. If you are force

  • More people would have joined up
    if they got free Rollo chocolates

    In a similar way, around here they are trying to promote the annual flu shot.
    You get a free Klondike Bar with your flu shot.

    I think a Klondike bar is something that used to be called an "Eskimo Pie" until some PC folks thought the Inuit tribe would be upset.

    • n a similar way, around here they are trying to promote the annual flu shot.
      You get a free Klondike Bar with your flu shot.

      I hear they're bringing them shots right out to the trailer park now. The whole Cuyler clan got them shots, except Early, who said it was all a plot and no goddamn body's gonna give him any flu shot because he don't wanna catch the autism.

      Damn Obama...

  • by RogueWarrior65 ( 678876 ) on Saturday September 20, 2014 @10:56PM (#47956889)

    What I find ironic is that supposedly one big reason for Obama's electoral success was due to his team's deep understanding of technology, the internet, and social media compared to Republicans and yet they couldn't get a website running properly nor did they have the smarts to hire an industry leader to develop it.

    • by sehryan ( 412731 )

      This is making the faulty assumption that Obama was able to bring those same people in to play in building the ACA website. The sad truth is that most of the feds that were involved in the development of the website were probably hired back in the Clinton era, if not back in the Reagan administration, and are so filled with hubris that they think they know better than the people they contracted for their expertise.

      Imagine what it is like to come in to a project with 10+ years in building websites, just to h

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