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How Not To Ship Computers

timothy posted more than 12 years ago | from the worst-case-scenario dept.

It's funny.  Laugh. 1554

jutus writes: "I recently relocated for work from Canada to Florida, and on a suggestion, shipped my equipment (well-packed), with UPS Ground. I've posted some images of the destruction my shipment was subjected to by UPS. UPS Ground does not insure international shipments, so basically I'm up shit creek, no paddle. They have been giving me the textbook run-around for the past week. UPS Canada blames UPS in the U.S., and you can imagine who UPS down here in the States blames. As of yet, UPS has not even attempted to negotiate any compensation for my loss due to their severe negligence ... For Gods sake, use FedEX." My luck has gone the other direction -- I've mostly had good luck with UPS and some misdeliveries with FedEx. Would be nice to hear from any UPS employees reading this about what could have led to the damage jutus illustrates.

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UPS does suck (-1)

SkullRape (96773) | more than 12 years ago | (#2571323)

I used to work for UPS. They treat those packages like shit. I would venture to guess that any high volume shipper does the same thing.

Am I psychic? Look at my first post in KDE article (-1)

medicthree (125112) | more than 12 years ago | (#2571369)

Subject speaks for itself.

Re:UPS does suck (3)

Lxy (80823) | more than 12 years ago | (#2571472)

dude, this [] rocks. Funny thing is, I was going to post a followup and talk about UPS losing my laptop INSIDE their distribution facility. No, not in transit. The package got into the building but never left. 3 weeks later, no one at UPS could tell me where my laptop went. They knew from the scan data that it was in the building, but no one could find it. Lesson learned, ship USPS or FedEx.

how quick (0)

Anonymous Coward | more than 12 years ago | (#2571324)

is quick enough ?

Re:how quick (-1)

SkullRape (96773) | more than 12 years ago | (#2571345)

You'll never know

dumbasss (-1, Flamebait)

Anonymous Coward | more than 12 years ago | (#2571325)

If they dont insure it for any amount, and you did it anyhow, its your fault!
Ups Suck anyhow. Fedex is better.

Re:dumbasss (2, Troll)

jmccay (70985) | more than 12 years ago | (#2571336)

If you can read you would notice:

"UPS Ground does not insure international shipments"

To translate, that mean he couldn't insure it with UPS.

Re:dumbasss (0)

Anonymous Coward | more than 12 years ago | (#2571373)

So whos fault is it then idiot? If they dont insure it, then whats he crying about? Who puts tubberwere in a monitor case anyhow?
Dumbass jmccay

Re:dumbasss (1)

jansifae (175417) | more than 12 years ago | (#2571375)

Then he should have sent the package with a company that would insure an international shipment.

Re:dumbasss (0)

Anonymous Coward | more than 12 years ago | (#2571381)

so much for you slashdot types being helpful, friendly geeks.

Re:dumbasss (0)

Anonymous Coward | more than 12 years ago | (#2571403)

If you were not stupid you'd realize he should have shipped with a carrier that DOES insure internationally, that being the point the original poster was trying to make.

Re:dumbasss (0)

Anonymous Coward | more than 12 years ago | (#2571446)

Yea, he should have. But he didnt and now he is crying about it to the world. Whos fault is it? UPS for disclosing the non-insurance issue? or him for not listening and being a tightass?

Re:dumbasss (0)

Anonymous Coward | more than 12 years ago | (#2571406)

Its not my job to protect the stupid from themselves. Thats the governments job.

Then he shouldn't have shipped with them (1)

autopr0n (534291) | more than 12 years ago | (#2571409)

I personally would never trust my computer, etc to an external shipping company. It'd get packed with me in my car.

But anyway, if UPS didn't have insurance, he shouldn't have used them.

Also, don't UPS et-al usually allow insurance based on weight? Although all his computer stuff probably would have weighed a lot, sometimes smaller, yet still expensive stuff can't be insured for more then like $25 or whatever, which is ridiculous.

Re:Then he shouldn't have shipped with them (0)

Anonymous Coward | more than 12 years ago | (#2571473)

you assume that he went by car from canada to florida. you assume that he even has a car.

Re:Then he shouldn't have shipped with them (2)

jmccay (70985) | more than 12 years ago | (#2571477)

I agree with you. I would move my computer stuff myself, or at the minimum have someone I know and trust move it for me. I am a computer junkee. I wouldn't be able to survive without my computer.

That sucks.... (1)

Orkin (61749) | more than 12 years ago | (#2571337)

UPS - United Peril Service

A good case for insurance... (1)

segfaultdot (462810) | more than 12 years ago | (#2571341)

I guess we could all learn from this poor soul's experience... If you couldn't get insurance, then i'd at least hound UPS until the people responsible for this destruction are fired.

UPS... (0)

Anonymous Coward | more than 12 years ago | (#2571343)

UPS = united package smashers. Timothy may get missdelivered packages with FedEx but at least they don't beat the tar out of the packages as often as UPS does.
I'd advise people buying monitors to have them shipped overnight or 2 day no matter who ships it. They're easier on the packages than ground services are and there's less time for them to beat on them.

My God (1)

Gaijin42 (317411) | more than 12 years ago | (#2571346)

I dont even see how some of tat damage could be accidental. It looks like they took a sledgehammer to the boxes!

Insurance covers things like "damn, we accidentally dropped it and it cracked"

This type of damage is someone got fired and took it out on the nearest package!

Re:My God (1)

Das_Trench (243617) | more than 12 years ago | (#2571420)

IMHO This has intentional neglect written all over.

Now I realize that computers are not the most durable things in the world...but I have never broken any of my half tempted to take a hammer to it just to see if its that possible! Hope the wife doesn't mind...

Re:My God (2)

Winged Cat (101773) | more than 12 years ago | (#2571431)

Or someone just put it under something heavy while loading it on a truck, and said truck went for a long drive over bumpy roads from city A to city B. No malice need be required...though this is an object lesson in why shippers of fragile stuff should supply their own armor (packing peanuts, or wood crates as the image page suggests).

Shipping Insurance.. (4, Insightful)

TheTomcat (53158) | more than 12 years ago | (#2571349)

I've always found it a bit "funny" that you have to pay an extra fee to make sure they don't break the items you're shipping.

Heh (5, Funny)

jms (11418) | more than 12 years ago | (#2571350)

You probably shouldn't have requested delivery by "International Trebuchet"

Now you know.

maybe they were looking for his files (1, Funny)

Anonymous Coward | more than 12 years ago | (#2571351)

"The files are in the computer"

"in the computer??"

Your Mistakes (5, Informative)

SamBeckett (96685) | more than 12 years ago | (#2571353)

You made a couple of mistakes...

  1. You shipped without insurance. Don't expect any money, ever, without some kind of lawsuit.
  2. You wrote fragile on the box. My roommate works for UPS and he tells me that if they see "Fragile" on the box, they will actually kick it around in the warehouse. A better bet next time would be to write "Indestructable" or some such.

Sorry for your loss, but, yes you are up shit creek!

Re:Your Mistakes (1)

beaubell (208049) | more than 12 years ago | (#2571421)

"You wrote fragile on the box. My roommate works for UPS and he tells me that if they see "Fragile" on the box, they will actually kick it around in the warehouse. A better bet next time would be to write "Indestructable" or some such."

WTF ever, if I saw a box the read 'Indestructable', I would try my hardest to destroy it.

Re:Your Mistakes (1)

GianfrancoZola (6069) | more than 12 years ago | (#2571433)

There might be isolated incidents of that, it's not difficult to believe. But employees who do that should be utterly ashamed of themselves.

If this behavior is widespread through the company, I imagine it would be discovered by someone and UPS would get raked over the coals publicly.

A company that tolerates willful destruction of people's personal property ought to be hammered on Wall Street at the least. Sorry, I just can't blame the guy for not knowing that writing "FRAGILE" would result in exactly the opposite intended treatment.

Time for UPS to reevaluate their hiring practices?

Re:Your Mistakes (1)

Stary (151493) | more than 12 years ago | (#2571445)

Actually give them a challenge? Are you nuts? Something marked "Indestructable" would defenitely arrive in a quite destroyed state, is my guess.

Re:Your Mistakes (0)

Anonymous Coward | more than 12 years ago | (#2571457)

I also had a friend who worked for UPS. He also said they intentionally destroy boxes marked "Fragile" if they are not insured. He said his coworkers think it is funny.

This is why I don't use any shipping service that won't insure, this is why I now take pictures of everything first, and this is why UPS will never get my business (insured or not).

g3? (-1, Flamebait)

Anonymous Coward | more than 12 years ago | (#2571354)

ah, i wouldn't worry about it too much.. It's just a mac.

Ouch, I feel for you. (1)

UnixFerEver (221392) | more than 12 years ago | (#2571356)

Not to be a jerk...but...

shipping something as valuable and as fragile as computer equipment w/o insurance is nuts! Surely some company will insure international shipments.

Insurance (4, Informative)

DonalGraeme (171589) | more than 12 years ago | (#2571357)

Does your house or renters insurance have any provision to cover moving related problems.

negligence (1)

Kallahar (227430) | more than 12 years ago | (#2571358)

I believe that if they are obviously negligent (as it appears they are, based on the condition of the box) then you have a potential lawsuit. No matter what their business waivers say, if they are clearly at fault then you have a case.

What did you use to pad it though? Wrapping it in a thick blanket might give enough padding that wouldn't shift around.

The other option is to use a hardened case (like 99% of PC's) rather than a cutesy mac plastic one with weak feet :)

Re:negligence (2)

rho (6063) | more than 12 years ago | (#2571416)


His PowerTower Pro, in a standard AT-style PC case, was also damaged quite severely.

Re:negligence (2, Informative)

bubbasatan (99237) | more than 12 years ago | (#2571464)

Did you not notice the damage to the "hardened" PC cases as well? The bottom of the box he called his BSD router was bent. The cards inside were knocked out of their mountings. Memory was dislodged from its slots. If anything, the PC cases took a worse beating than the "cutesy" G4.

UPS has no regard for their customers. They supposedly have a strict policy forbidding drivers to leave packages outside your front door. When asked why their drivers do not pay attention to that policy, the management had this to say, "We cannot be responsible for the conduct of our drivers." Seriously, UPS, get a grip. What's worse is that drivers leave boxes at your door with no signature where anyone can steal them when the package has a big sticker that says in big bold letters "Signature Required." Sheesh. FedEx is at least marginally better, though not without their own set of shortcomings.

Similar UPS experience here (5, Interesting)

migstradamus (472166) | more than 12 years ago | (#2571359)

I sold a server on Ebay and had it packaged at a "Mailboxes Etc." in Manhattan and shipped UPS to Pennsylvania. The person who got it says it looked like it had been dropped from at least four feet, enough to crack the entire (metal) case. I had bought insurance, and UPS sent someone over to the guy's house to examine it. They have to make sure it was packed to spec or they blame the sender (Mailboxes Etc. in this case).

Despite their basically admitting it was damaged during shipment and that it was packed correctly, this was over two months ago and I'm still waiting for something to happen. They don't give me a point of contact so I have to start from scratch every time I call. Total mess.

Re:Similar UPS experience here (1)

BubbaFett (47115) | more than 12 years ago | (#2571419)

Funny, last time I shipped something via Mailboxes Etc. via UPS, they asked whether it could be dropped from waist height. This is standard UPS practice.

Re:Similar UPS experience here (2)

geekoid (135745) | more than 12 years ago | (#2571478)

your waist is four feet high!?
man your tall.

Re:Similar UPS experience here (2)

ocie (6659) | more than 12 years ago | (#2571447)

Don't hold your breath. I had insurance, UPS damaged the keyboard (CPU and monitor were OK). First they wanted me to ship it back so the persone who paked it (that would be me) could talk to UPS. I convinced them to come out and take a look at it. They agreed that they were at fault and told me to buy a replacement. I sent several copies of the recipt for the new keyboard and never got a response.

Remeber, UPS is pronouced "oops"

Look on the bright side (1)

athakur999 (44340) | more than 12 years ago | (#2571361)

At least that computer didn't have a methane powered fuel cell power source in it. Then your computer would be be broken AND smelly.

UPS lately? (4, Interesting)

Matt2000 (29624) | more than 12 years ago | (#2571362)

I've been shipping things with UPS for the past few years, and only in the last 6 months have started noticing a large amount of damage to my stuff and to my friend's stuff. 3 of my friends had to send stuff back due to UPS damage during shipping.

Has anyone else noticed an increase in damage lately, or is it just me?

That's what you get for shipping to Canada! (1, Funny)

Anonymous Coward | more than 12 years ago | (#2571363)

Blame Canada! Blame Canada!

I wonder how long it will be before the U.S. invades that wasteland up north?

funny tag? (2, Insightful)

rudiger (35571) | more than 12 years ago | (#2571364)

i don't know how most feel about this, but i wouldn't find getting all my stuff destroyed funny, and i know there is a long tradition of laughing at other people's misfortune, but come on, thats a horror story.

*FEAR* (1)

harakh (304850) | more than 12 years ago | (#2571368)

How the heck can they abuse a computer like that? I mean.. its not even negligence it must be intentional destruction.. well close to it anyways. Guess i should order kevlar-reinforced moving boxes if I ever move farther away.

The only safe way! (2, Flamebait)

jmccay (70985) | more than 12 years ago | (#2571374)

The only safe way is to move it yourself from Canada to the US! There is no way to inusre that who ever handles your stuff will even be able to speak English--or will even care if they do. Just rent a UHaul and take it yourself next time.

word (0)

Anonymous Coward | more than 12 years ago | (#2571376)

i've have stuff shipped via ups before: namely a dell monitor. During the truck ride, another box fell on it and punched a hole through the monitor box on the screen side. Needless to say, they didn't even apoligize for it. Anyone know what exactly UPS is liable for?

-tek []

Moving time (0)

Anonymous Coward | more than 12 years ago | (#2571378)

When it's time to move, I've found that it's simply easier to just buy a new computer altogether (especially if it's a work-related machine). All the files can be backed up onto some sort of media (I like Jaz disks, but those aren't so popular these days) and those can be transported easily for quick restoration of the new system.

Use some of the moving bonus to purchase a new machine and just dump the old one.

Having worked there... (1)

wrinkledshirt (228541) | more than 12 years ago | (#2571379)

Having worked at the UPS in Victoria, BC, let me just say that you do not want to ship computers either into or out of Victoria BC via UPS.

My last move I said "fuck it" and shipped it all regular mail.

Funny? (4, Insightful)

Talisman (39902) | more than 12 years ago | (#2571380)

Why this falls under the 'Humor' icon, I can't figure out.

You need a :( icon for such things.

A video of this guy giving the local UPS delivery person a DDT would have been funny, but not a destroyed computer.

Re:Funny? (1)

Holophax (21693) | more than 12 years ago | (#2571428)

It's a good thing you suggested :( and not :-( []

This should suprise no one... (1)

Codex The Sloth (93427) | more than 12 years ago | (#2571382)

UPS ground?!?!?! What were you thinking?

I once told a district manager that they should consider changing the phone number from 1-800-PICK-UPS to 1-800-FUCK-UPS after they had screwed up yet again. Now a class operation like FedEx must be a totally different story...

One tip... (0, Redundant)

DickPhallus (472621) | more than 12 years ago | (#2571383)

Get insurance! Moron...

But try writing glass on the packages. We were told that they don't send them down the conveyors... but that could also just be a targetting thing

UPS - Customer Service FAQ entry (2, Interesting)

Psymin (154718) | more than 12 years ago | (#2571384)

How long does the claim process take?
Once the claim paperwork is received by UPS, a check is typically issued and mailed to the shipper of record within five business days.

link []

I assume its been more than five days? .. Darn misleading FAQs anyways ..

its happened to me (1)

Beowulf_Boy (239340) | more than 12 years ago | (#2571385)

I got an LCD from a company in Florida.
It looked like someone had used the box for a football. Thankgod the LCD wasn't broken.
Next time use Fedex. And, after some high up UPS employee sees this on slashdot, I'm sure you'll get your money.

Does wood work better than cardboard? (1)

phamlen (304054) | more than 12 years ago | (#2571386)

Jutus suggests that you should ship in wood crates rather than cardboard - but it looks like his boxes were dropped from a substantial height.

Does anyone know if wooden crates would work better? It seems to me that the computers inside would be just as hurt - ie, the damage to the contents is unrelated to whether the box survives.

(Admittedly, he also lost some stuff which fell out when the box was destroyed. So wood does some good...)

same experience (1)

Maditude (473526) | more than 12 years ago | (#2571388)

UPS is pretty notorious for breaking monitors and other fragile stuff around here. Company policy has been to use FedEx exclusively for anything breakable for a couple of years now. Even when you have insured with UPS, they don't seem to make it very simple to collect.

Ha! Blame the boxes why don't ya... (0, Flamebait)

Golantig (231102) | more than 12 years ago | (#2571389)

...Dodgey Mac's. They're just not built to last.

UPS ground == Destruction (1)

su-geek (126437) | more than 12 years ago | (#2571390)

That looks all to familar Two friends of mine have gotten computers/moniters shipped to them and the result from UPS was about the same. Holes in the boxes/moniters, as well as dents in the power supply from a resistor on a B&W G3. Other than that I have not had a problem shipping network equipment with UPS. One thing to remember is to only pack one thing in a box. One computer one box don't try to save on shipping. When possible INSURE INSURE INSURE, and make sure to insure for about $300 more than it is worth.

speaking of zealots... (1)

Nate Fox (1271) | more than 12 years ago | (#2571393)

heh..and you thought linux zealots were bad? You ever hear of the Anti-Mac guys that have ties to UPS? I guess you didnt hear about them.

First Nigger Post (-1)

SlaveTroll (535702) | more than 12 years ago | (#2571394)

First Nigger Post you nigger fucking nigger lovers!

All I can say is... (0, Offtopic)

tortus (463651) | more than 12 years ago | (#2571399)

Jesus fucking Christ!

Power Computing not worth the money (0)

Anonymous Coward | more than 12 years ago | (#2571400)

Ehh, it's just a Macintosh. No great loss.

My shipping experiences with UPS (5, Interesting)

MooRogue (223321) | more than 12 years ago | (#2571401)

Well, not to defend UPS, but i thought i'd share my own experiences.

I shipped a number of packages via UPS ground when moving from TX to CA, among them was a computer and a few boxes full of books.

For the computer, I actually had the original box that the computer case came in, along with styrofoam padding on top and at the bottom with a sturdy cardboard box. I also made sure that all the screws were tight, all the wires were bundled up inside. Box arrived slightly banged up, but no major damage. The computer booted up on the first try with no errors. I had actually thought that some connections would have been shaken loose during transport.

However, the box full of books arrived in pieces. In fact, when the UPS man came to deliver the box, it fell apart before he made it to the door. It was the same kind of cardboard that the computer box was made of, but was significantly heavier... I didn't care much about the books since they were just textbooks.

Moral of the story? Well... use the original box if you can, don't make things too heavy or the UPS people will most likely kick the heavier boxes around, and insure things that are expensive!

You've heard of the Blue Ccreen of Death... (1)

Dirk Pitt (90561) | more than 12 years ago | (#2571408)

Now here's the only near-equivalent to plague Linux boxen:

The Brown Box of Destruction

You didn't buy insurance? (5, Informative)

kzinti (9651) | more than 12 years ago | (#2571411)

According to the UPS web site, international shipments are automatically insured for $100, and if you want more, you have to declare the shipment's value and pay an additional premium. This matches my experience shipping within the US (I recently shipped a PC to a friend and of course I bought the additional insurance).

So when you say that UPS doesn't insure, what you mean is that you neglected to ask for or buy insurance. Did you assume that you shipment was insured, or did you just forget to ask?

I'm sorry that your PC got busted up, dude, but face it: you screwed up.


USPS for people in the US (5, Insightful) (536700) | more than 12 years ago | (#2571412)

I recently bought an SGI Indy off of eBay, and the seller shipped it US Postal Service Priority Shipping. It was *cheap* and arrived in a mere 2 days!! I highly suggest USPS Priority Shipping if the product is packed well with packing peanuts and such. They really have a good service.

You got what you paid for (0)

Anonymous Coward | more than 12 years ago | (#2571413)

Sorry buddy. I inspected your images and your packing was not sufficient. Is that how Apple shipped you your machine? I doubt it. You also used UPS ground. Do you realize that ground means that it travels on the road. Winnipeg to Florida is an incredible distance. If you are shipping a computer you must ship it via air. You decided to be as cheap as possible, took the risk of no insurance, and now are whining about it.

UPS is incompetent (1)

LowneWulf (210110) | more than 12 years ago | (#2571415)

Trying to receive a package.

They deliver. I'm not home. I'm working. Surprizing eh?
Refuse to leave it at the doorstep.
I call, tell them to change the address.
They say "No, it's too late, they will deliver it to your home tomorrow"
I come home to receive it.
Nobody attempts to deliver. "Oh, where is my package"
"You changed the delivery address"
"You said I couldn't do that until Monday"
"I don't know what happened. But if you come here you can pick it up."
(drives 30 mins)
"I would like my package"
(wait one hour)
"We don't know where it went."
"You told me it was here."
"Well I don't know where it is."
"Then find out."
(wait half-hour more)
"We can't find your package."
"Why not?"
"Well it's locked up to be shipped to Hartford"
"Yes. You'll receive it next week."
(drive half-hour home).

Next-day delivery taking a full week.

UPS should burn.

Step one (3, Informative)

gmhowell (26755) | more than 12 years ago | (#2571418)

Step one in using shipping companies: don't buy extra insurance for expensive shit.

Dude, if it was so important, how come you didn't spend $5 or even $50 for insurance on the shit?

Not sure how it works in Canada, but you might say in the US that giving the package gave them a bailment. They have to take care of your shit. Now, it would be expected that you might have some dings on your boxen, and some other problems. But showing the condition of your stuff should prove more than exceptional incompetance. So, even if they denied the bailment, you could show that the damage was so agregious that it should have been forseeable.

At this point, I think the real question is: what is the condition of the drives? This might be your only recourse at this point.

Not suprised (0)

Anonymous Coward | more than 12 years ago | (#2571423)

we shipped our 19" tv via ups about two years ago, the fuckers drove a god damned forklife through it.

Me too! (2)

Gannoc (210256) | more than 12 years ago | (#2571424)

I shipped a computer from New York to Arizona, and had it packed with a local Mailboxes, etc. It arrived looking like someone rolled it down the stairs. Cards were broken and the frame was severely bent.

First they tried to say I packed it incorrectly, until I explained that one of their representatives did it.

Then they tried to say that since I built the computer myself, they couldn't reimburse me because they couldn't tell how much it cost, and that it might have been that I put it together wrong that broke it.

I eventually got back ~66% of what was broken. I hate UPS with a passion. This was right before the strike, and I suspected at the time that it was broken by disgrunted employees wanting to punish the company by making them pay insurance claims on something clearly marked "fragile" and "electonic equipment", but evidently its just poor employees.

As an FYI, the Mailboxes, etc where I got it packed was pretty annoyed with UPS and well, and helped me w/ the claims process.

Yeah, I know the feeling. (1)

Trifthen (40989) | more than 12 years ago | (#2571426)

First of all, the mistake you made was in marking the object "fragile." That just begs the box to be obliterated in various sundry ways.

And yes, the only time I've had anything destroyed was via UPS. It seems they put my box (insured, thank god) underneith a very powerful magnet. The monitor took the brunt of the damage, and when turned on (I ignored the cracked case,) showed nice and distorted screen and colors. I was just glad it was still viewable. Took about a week for the UPS insurance claims adjuster to check it, declare it their fault, and have it fixed.

Still though... the box was mashed beyond belief, and the fact that my monitor was horribly magnetized did not make me feel better.

Why was this posted on /.? (-1, Troll)

Anonymous Coward | more than 12 years ago | (#2571432)

Why was this posted on /.?

Who cares? UPS problems should not be covered on /.

Doesn't UPS require packing for 10' drops? (2)

Mustang Matt (133426) | more than 12 years ago | (#2571434)

I thought on packages going ground they stated that they must be packed to withstand multiple 10 foot drops. I'm almost sure that's the policy.

I don't see anything about it on their terms page though: ht ml

Decent luck... (2)

cmowire (254489) | more than 12 years ago | (#2571436)

I've had decent luck sending things in the origional packaging (So they can't gripe about the packaging) and sending it the first level above UPS ground.

And you have to watch your insurance carefully. Often times, they insure everything BUT electronics.

hhmmmm.. (2)

geekoid (135745) | more than 12 years ago | (#2571437)

Its obvious, you need to sue.
Talk to a lawyer, sue both UPS Canada, and ups USA.
this is, at the very least, negligence. waiver or no, companies are always liable for negligence.

Whoops (2)

jayfoo2 (170671) | more than 12 years ago | (#2571439)

Why did you ship several thousand dollars of delicte equipment uninsured? That's kinda asking for it isn't it?

If they won't insure the shipment you should probably assume that there is a reason for that.

Why UPS (2)

cnkeller (181482) | more than 12 years ago | (#2571440)

Just out of curiosity, why ship it with UPS if they don't insure the ground shipments? I'm not defending UPS in any way, they fucked up and you're paying the price and that blows. Why did you go with someone who wouldn't insure your pride and joy?

You knowingly sent it without insurance, correct?. Was fed ex too expensive? Airborne Express? I guess I'm just wondering if you are paying the price for the cheap way out?

USPS is just as bad (1)

mustermark (104271) | more than 12 years ago | (#2571441)

When I moved off to grad school, I had my books (three boxes worth) shipped via US Postal Service
media mail from Texas to Massachusetts. Short story: they beat the crap out of my books. The three cardboxes, originally brand new U-Haul moving boxes, were completely destroyed. Two of the three were ripped open at the corners exactly like your boxes. Needless to say, the books inside were mangled.

Not sure if it's related, but the next couple of weeks afterward, which happened to be after Sept. 11, every package I received was ripped open. One package, which was a bubble wrap envelope marked "Fragile", had been cleanly sliced open with a knife. (This is all USPS here.) I wonder if the post office was inspecting packages, or it was just some thug package handler looking for goodies.

I suggest using an express courier. Pay the extra money -- it's worth it if you value what you're shipping.

My Experience (1)

Attacked by Snakes (11522) | more than 12 years ago | (#2571442)

Back in 1995, I UPS ground shipped my computer and stereo from Illinois to Colorado. I shipped everything in their original shipping packaging. This doesn't seem to have helped because both arrived completely useless. UPS cracked the motherboard and the laser in my CD player was knocked completely out of alignment. I had insurance but I had to hound UPS for weeks until I found a director's phone number and started calling him every day until I had a check in my mailbox.

It was over a month until they finally had everything taken care of.

My advice: Takes the drives out of any boxes that you're shipping. At least your data won't get destroyed when they ruin your electronics.

Your Fault (1)

DzugZug (52149) | more than 12 years ago | (#2571443)

You packed it in a reused uhaul box. Never reuse boxes. The box was probably dammaged before you even sent it. Also, boxes must be filled with packing material or they will collapse when stacked. It looks like you just had your computer bouncing around inside the box.

how was it packed? (4, Informative)

hyrdra (260687) | more than 12 years ago | (#2571444)

I saw your pictures and I must say that's a real bang up job. However, you should note that it's rather foolish to ship a tower in the size box you shipped it in.

If you absolutly need to ship PC parts, disassemble them and ship them in containers with lots of foam, packing "popcorn", etc. Even empty ATX cases arrive in boxes two and three times their actual size.

I'm not defending UPS nor am I saying they are at fault. The processes involved in sorting boxes often include large belts and ramps, and yes, two and three feet drops. The belts that load boxes onto FedEx planes often have five foot drops at the top. And this is FedEx.

This is why you need insurance, and you need to be wise about packaging your goods. I sure hope you didn't pack all the things pictured in a 4 cu foot box you showed that was beat to death (probably from stuff rolling around inside of it).

I would go the route of getting moeny from UPS if you insured it. Other than that you're screwed.


Anonymous Coward | more than 12 years ago | (#2571449)

Subject says it all.

similar experience, better luck (0)

Anonymous Coward | more than 12 years ago | (#2571450)

a couple of years ago i purchased an SGI indy from someone. it cost me $350 with everything coming with it. i paid $150 to have it packed and shipped by mailboxes, etc (a ups owned company). i was glad i did after the fact. i was lying in bed with my girlfriend at the time (actually on a futon in my living room of my apartment) when we saw the UPS guy come by and drop it off (i had signed for it on one of those post it notes the day before). i was naked, so i couldn't get up and to the door quickly. the UPS deliveryman *threw* the two boxes onto the porch, over a low (2.5 ft) wall about six feet (tough guy!) into the middle of my porch. he *threw* a 17 in monitor packed in double boxes. he *threw* the CPU. the disk came lose and knocked the PROM chip lose (bending the pins). however nothing was broken. i rebent the PROM pins and was able to boot the system just fine, the monitor was ok (packed in double boxes and surrounded by peanuts). i got lucky, but i do know that they have been less than kind to heavy boxes.

moral of the story: pay the extra money and have it packed right, and insure it.

yes i still use the indy.

Don't use either one. (1)

KC7GR (473279) | more than 12 years ago | (#2571452)

Airborne Express is cheaper than FedEx for any sort of overnight or 2-day (at least from what I've found), and I've never had service problems with them.

UPS is on-again, off-again. I've had widely variant results.

If you're going to ship ANY sort of electronic equipment, computers included, your best bet is to get it professionally packaged with Foam-in-Place (FIP) packaging. What this process does is create custom-molded polyurethane foam blocks all around your equipment.

The stuff is incredibly tough if it's done right. Impacts to the outside of the box are completely absorbed by the foam, and punctures or penetrations go into the foam barrier without ever getting near the equipment packed inside.

Yes, FiP is pricier than standard stuff, and it's harder to find a packing place that will do it (the equipment is fairly expensive), but it's just about the best protection you can get outside of a custom-built enviro-sealed wood crate.

Sorry to hear about your hardware. Good luck getting UPS to cough up what it sounds like they owe you.

Computer shipping (2)

BWJones (18351) | more than 12 years ago | (#2571453)

Actually, I myself have just had an older model (new in box) big Apple ColorSync monitor shipped to me via UPS and they got that one as well. Major damage to the monitor case was done in shipping, but it appears to work fine. At any rate, I contacted them and it took a couple of weeks but they tell me they are sending me a check. (The monitor was insured). What I don't get is that if a box is dropped off at your address with the outer shipping container beat to hell, why is there no notice left with the package that damage had occurred in shipping? That would be the honest thing to do.

In general, I too use FedEx, but chose UPS this time for who knows what reasons. I guess I will be going back to Fed Ex.

You dropped it (1)

vandelais (164490) | more than 12 years ago | (#2571455)

and the computer I ordered from Gateway didn't post because it lacked a video card, memory and that Pentium 4 processor. In addition, the print screen key no longer works on your keyboard.

Ugh.. (1)

swngnmonk (210826) | more than 12 years ago | (#2571458)

I stopped using UPS to ship computer equipment when they jostled my Amiga 3000T (!) so hard as to disconnect the HD cables. Thankfully, no permenantt damage.

I've had friends work for UPS. What it boils down to is that the rank & file is generally treated pretty poorly by management, and there's little accountability vis-a-vis package damage. So employees will take out their frustrations on the boxes. I tend to use FedEx. Their relationships with employees tend to be better, and their package tracking is better too.

And no matter what, don't ship it unless you can insure it. Neither UPS nor Fedex, nor anyone else for that matter, will improve their handling unless it affects their bottom line. Your stuff is destroyed, but since it's not insured, they don't care. If the company won't let you insure it, find someone else.

never, ever, ever .... (1)

cowbird (49696) | more than 12 years ago | (#2571459)

Print FRAGILE on a box that you give to UPS or anyone else. I know several ***holes who work for one of these companies; "fragile" is their cue to kick the hell out of the package.

Proper Pronunciation of "UPS" (2)

farrellj (563) | more than 12 years ago | (#2571460)

Always pronounce it "OOOPS!"

UPS put my business out of business by their inept delivery service.


UPS are thieves as well.... (0)

Anonymous Coward | more than 12 years ago | (#2571461)

Canadians have learned the hard way never to have anything shipped into Canada by UPS. In addition to this poor souls experience with them wrecking his equipment, they also extort money from the RECEIVER of any goods, calling them 'customs clearing' fees or some such nonsense...even for items that would be duty free shipped any other way. For small ticket items ( $50), these 'fees' may exceed the value of the items received. Just say no to UPS!!!

UPS = Savage Shipping Gnomes? (0, Troll)

Ryvar (122400) | more than 12 years ago | (#2571462)

Well. I guess that'll teach YOU to use a Mac.


No Surprise (0)

Anonymous Coward | more than 12 years ago | (#2571463)

I had an expensive turntable sent to me from Canada via UPS and the same thing happened. It was packed reasonably well, but that ain't good enough when these guys get a hold of it. The box was destroyed and WATER LOGGED! Everything inside was cracked, broken, you name it. When I tried to claim, I was told to go scratch. Like the man says, Go FedEX. It's worth the extra money.

Fourth wheel (2, Interesting)

Lars Mooseantlers (512201) | more than 12 years ago | (#2571466)

Not surprising at all. I have several clients in the mail order business (they ship between 20-100 pkgs per day) and they all say the same thing- FedEx isn't perfect, but they are *far* better than UPS. Last spring I ordered four wheels/tires from UPS delivered three. That's right, a person at UPS saw four of the same thing coming through and decided that only three really needed to get there. That was the last time I used UPS. YMMV, but I doubt it. So pack your gear well, insure it(!) appropriately and don't use UPS. -LM

Did a train hit that box?? (1)

erat (2665) | more than 12 years ago | (#2571467)

I've seen dings in boxes from UPS and FedEx before, but WOW, I'm surprised UPS was able to deliver your stuff even in the state it's in. Even the USPS puts damaged stuff in envelopes or other packaging material before delivery. The negligence on UPS' behalf extends beyond damaging your goods. That just plain sucks.

No more UPS for me...

Must have passed through Redmond (1)

Hector73 (463708) | more than 12 years ago | (#2571468)

Your packages must have passed through the Redmond shipping facility ...

Ace Ventura (1)

emf (68407) | more than 12 years ago | (#2571469)

This reminds me of Ace Ventura. In the beginning, he is delivering a box & throwing it around. I think he even kicks it around.

Um... (1)

Hiro Antagonist (310179) | more than 12 years ago | (#2571470)

Is it me, or did they skip the whole truck/loading dock/delivery part of things and just drop the stuff out of the aircraft at 30,000 feet?

FedEx is no better (0)

Anonymous Coward | more than 12 years ago | (#2571474)

A co-worker in NYC shipped a Compaq DLT library via FedEx and only insured it for $2500. Actual replacement cost? over 6K. FedEx DESTROYED the unit. 6 weeks later, I'm STILL waiting for FedEx to come inspect the damage to get the ball rolling on the insurance check. FedEx sucks ass.
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