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What to do when your registrar (NSI) ignores you?

chrisd posted more than 12 years ago | from the dns-is-a-concensus-unreality dept.

The Internet 333

Frustrated Webmaster writes "For the past two days, I've been trying to make modifications on a domain name I registered through NSI/Verisign. The problem is, they refuse to accept changes through email, and their login system is apparently broken. What are my options? How do I transfer the domain away from NSI if I can't even login to their system?" CD: When I heard that NSI was going to go through yet another interface change, I moved the domains that mattered to me to another registrar. For what it is worth, I can totally reccomend EasyDNS.

cancel ×

333 comments

Knock (-1, Redundant)

Anonymous Coward | more than 12 years ago | (#2593360)


Go round and kick their door in.

Free Peanuts for Sale! (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#2593404)

I woulda had first post except the censors, er, I mean, the discussion facilitators couldn't make up their mind if their story was going to be about Dell or not.

Re:Free Peanuts for Sale! (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#2593426)

*I* got somethin' yew kin facilitate right here, butt buddy!

Free PENUS for Sale! (-1, Offtopic)

KingAzzy (320268) | more than 12 years ago | (#2593447)

Free delectable PENUS(tm) for sale (shipping and handling charge of $475.00 not included). Must take delivery by 12/15/01. Taxes not included. Void where prohibited by law. Limit three per family unless you are JonKatz. PENUS Instrumentation, Inc., its officers, shareholders, and JonKatz, make no warranty or guarantee express or implied as to the performance or durability of the PENUS(tm) line of delicious phallus candy cakes. Customers are entirely responsible for cleaning and maintenance of their PENUSes(tm).

Re:Knock (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#2593497)

This is the first comment in the discussion, and does not repeat anything in the article. Therefore it cannot be redundent.

The correct moderation for this comment is "-1 Flamebait" because it is advocating violence in contrast to local social standards which don't accept kicking in someone's door as a reasonable response to not answering an email.

Moderators : going for "1st lamebrained moderation" is pointless because no-one knows it is you.

Meta moderators take note please

Thank you.

first post (-1, Offtopic)

lowtekneq (469145) | more than 12 years ago | (#2593364)

first post! i know i'll piss everyone off but.. first post

Dotster (3, Informative)

Anonymous Coward | more than 12 years ago | (#2593369)

I personally think dotster [dotster.com] is the best. They have great online management tools and bulk management tools for managing all your dumb novelty domains at once.

They're cheap and the customer support is good too.

I don't work for them, I just like them, disclaimer, etc.

Re:Dotster (2)

Carlos Laviola (127699) | more than 12 years ago | (#2593483)

I have laviola.org [laviola.org] registered at GANDI [gandi.net] , a French registrar that is simply the cheapest I could find -- theyll charge you 12 euros a year (approx. 10.6 USD, according to XE.com [xe.com] 's Universal Currency Converter [xe.com] ).

Notice that a friend of mine reported some trouble with them, with relation to GANDI supposedly transfering one domain without asking, thus resulting in lots of trouble to him, but I don't know if it was really their fault.

In any case, you should check them out, at such low price.

Re:Dotster (2, Informative)

Carlos Laviola (127699) | more than 12 years ago | (#2593515)

Well, I guess I was wrong. I've checked out Stargate Communications Inc. [stargateinc.com] 's page, as a comment in this story suggested, and found out they're charging only 8.85 dollars. 8.85, man! That's like a meal or something! :) I'm gonna be transfering my domain over to this registrar next year if they keep up with this price.

Anyone registered a domain with him, BTW? How are they?

Re:Dotster (2)

OmegaDan (101255) | more than 12 years ago | (#2593514)

I have 10 domains with dotster and am pleased with them as well :) I think my only complaint is there should be able to ake all your domain renewals land on the same date. I registered many of my domains at different times, so I have to pay doster 5 times a year :)...

Re:Dotster (2)

mrbill (4993) | more than 12 years ago | (#2593617)

*me too*! </aol>

I've transferred all of my domains to dotster. They're $15/year, and usually run a $12.95 special every now and then that covers moving a domain to them AND renewing it for a year.

Yes, they're a bit more than other registrars, but the service is *great* and makes up for it; I've been able to reach a human on the phone *fast* (the ONE time I needed to do so). "cheapest price" isnt always the best thing; you get what you pay for.

Re:Dotster (3, Informative)

kilgore_47 (262118) | more than 12 years ago | (#2593655)

I used to really like dotster, and still have several names registered through them, but the past few times I've used their site it was painfully slow. A few weeks ago, when I went to renew a domain, it took so long to send me the confirmation page that I eventually gave up and did it later.

I suppose I still like their service -- I just hope they get their act together and buy some new servers/bandwidth/whatever-it-takes.

Re:Dotster (1)

pneuma_66 (1830) | more than 12 years ago | (#2593666)

I have 8 or so domains registered with dotster, and i have had no problems in the year i have used them. Their web interface is great also, i highly recommend this website.

Registrars (2, Informative)

1alpha7 (192745) | more than 12 years ago | (#2593375)


NSI is the worst registrar out there. Here is a list of registrars [internic.net] , any one of which is better than NSI. Personally, I use Bulk Register.

1ALpha7

Re:Registrars (1, Informative)

Anonymous Coward | more than 12 years ago | (#2593517)

I agree... Jumpdomain has been awesome for everything I have ever asked from them...they are quick and call even on Sundays (which suprised the hell out of me). NSI is the worst I have ever dealt with. We had to talk to them for 2 WEEKS to get them to finally transfer some nameservers because of ISP's always shutting down. Stay away from NSI...or else deal with days or even weeks (perhaps months?) delays w/ incorrect pointers...they are a nightmare to deal with.

Yet another crap ask/.! (0, Interesting)

Anonymous Coward | more than 12 years ago | (#2593384)

Ask /. is going straight down the crapper.

This is totally a plug for easyDNS, and anti-verisign.

The answer to the question is trying using the phone. You know, the thing you use when you can't email?

This isn't something worthy of discussion.

I must say, chrisd, your articles blow.

Give JumpDomain a try. (3, Informative)

Snowfox (34467) | more than 12 years ago | (#2593388)

JumpDomain [jumpdomain.com] has been pretty amazing so far. They're not the cheapest, but they're under $20 a year with no premium on the first year, and commitments in one-year intervals, including a single year.

They've been really responsive when I've suggested features or had a question, typically responding in under an hour business days, and same day even on Sundays.

I don't know if they have an e-mail interface, but after NetSol, I sure as hell don't miss that. The web interface is nice, letting you apply changes to one or all domains at once, view domains sorted by expiry date, and there are no locks on company names like NetSol and all have or had.

Do What I Do... (2, Insightful)

danheskett (178529) | more than 12 years ago | (#2593389)

Call your credit card company (you did buy that domain with a credit card, right?) and tell them you'd like to report a case of credit card fraud and non-delivery of services. If you're registrar promises anything like "24x7 online interface" or "easy customer service!" than you have been defrauded. The accounting department at that registrar will find out real quick when disputed charges get charged back.. they will contact you at that point :] (and if not, hey, you got your $30)

Re:Do What I Do... (0)

Anonymous Coward | more than 12 years ago | (#2593471)

Yeah, but good luck keeping the domain.... (Yeah, NSI wouldn't have any right to keep it from you, but good luck arguing.)

Re:Do What I Do... (4, Informative)

MeNeXT (200840) | more than 12 years ago | (#2593488)

Then they freeze the domain untill you pay back the fees plus processing charges or such.


Before you do anything like that read the terms of use from your cc. This is not an acceptable form of use. Your card may be suspended. Call their 1-800 and let the charge accumulate untill someone responds.

Re:Do What I Do... (1)

cnkeller (181482) | more than 12 years ago | (#2593625)

diety

Yes I am and yes, I'm going to correct your spelling . Dude...it's deity....not diety.

What does dieting have to do with linux?

And just so this is actually on topic, the credit card thing won't work. Although, if someone gets away with it, please let us know, because credit card companies usually aren't that dumb and I want that companies card.

Just Typical Shenanigans (5, Informative)

Lokni (531043) | more than 12 years ago | (#2593390)

That's typical registrar behavior, especially with NSI/Verisign. Since they have had to deal with competition, they have been doing some pretty nasty things including not doing domain transfers. Their reasoning is that they don't know whether it is actually the owner requesting the domain being transfered, and they don't want to be liable for domain jacking. Well, that should be solved by a phone call and maybe a fax of ID, right? Wrong. They have made it super tough to transfer a domain because to transfer a domain means they are losing business to competition so they are going to hold onto your domain for as long as they can. Call it Reverse Domain Jacking if you will.

Re:Just Typical Shenanigans (3, Insightful)

TheAwfulTruth (325623) | more than 12 years ago | (#2593611)

Or MAYBE they made it super tough to transfer a domain so that crackers would have a hard time hijacking someones domain? We've been through this numerous times, You have to write them a letter and you have to PROVE that you are who you say you are. Sounds like tight security to me. We've never had any problem in the end, although the process can be a pain in the ass. Rather have that that someone who descides they hate me calling up EasyDNS and social hacking my domain away from me! But if everything wasn't a conspiricy, then /. would be a field of crickets...

Godaddy and easydns (1)

augustz (18082) | more than 12 years ago | (#2593392)

Both godaddy and easydns I've heard good things about.

Have used easydns and been pleased with their customer service, can you beleive it? Not that I need it with their nice interface but still.

I second the EasyDNS suggestion (1)

petard (117521) | more than 12 years ago | (#2593398)

I've had nothing but good luck with EasyDNS... After our last incident with NSI, we transferred our domains to them. The prices are fair, and they do a good job.

1coms.com (0)

optize (248582) | more than 12 years ago | (#2593400)

1coms.com is a small company that offers domains at $12 a year.

dotster (1)

joecipz (521199) | more than 12 years ago | (#2593401)

i would definetely have to recommend dotster.com as well. they have been nothing but great, and their prices are even better. if you are going to transfer a domain, its 11.95 for a full year.

just my two sense
NewsGeek.net [newsgeek.net]
Dont Stop. Dont Think. Just go!

directNIC.com (2, Informative)

Electrum (94638) | more than 12 years ago | (#2593402)

directNIC.com [directnic.com] is $15 and has nice features like free hosting, paid DNS and paid POP3 email accounts. They also have the best interface I've ever seen for a registrar. They make it really easy to mange lots of domains (even hundreds), which is really nice if you have more than a couple domains. Transfering your domain to them or another registrar is a painless process that doesn't involve the original registrar.

Yes, directNIC is great (1)

z7209 (305927) | more than 12 years ago | (#2593550)

I concur...DirectNIC.com is great. I have two domains there, but they have tools that look like they could handle hundreds for me easily.

Also, their interface lets you do anything you need.

BTW, EasyDNS is great software that someone really should do as open source, but AFAIK the DN registration is just register.com.

I'm going through a similar thing with verisign (1)

heldlikesound (132717) | more than 12 years ago | (#2593407)

My domain name was set to expire in Sept., fine I thought, I let it expire and then renew with godaddy.com (50 for ten years or something). anyway, the expiration date came and went, and I called verisign to make sure it was going to expire, they told me that the domain name does not expire on the day they said it would, but that rather it gets added to a list of sites that get deleted every few months or so! that pisses me off, i want to re-register now, but I don't have control of my own domain!

heldlikesound

Lumber Cartel (tinlc) aproved registrars (5, Informative)

strredwolf (532) | more than 12 years ago | (#2593412)

These ones spam:
NSI/Verisign/Register.com
Joker.com
Dotster

You can find out more by asking on news.admin.net-abuse.email. However, here's some that don't spam, haven't given any problems, and are groovy all around.

DomainDiscover
GANDI.net
Stargateinc.com
awregistry.net
netwiz.net

Re:Lumber Cartel (tinlc) aproved registrars (0)

Anonymous Coward | more than 12 years ago | (#2593626)

I called dotster: 360.253.2210

I questioned them on this topic and they maintain that they do not resell our information. However there are people they say that query 'random' strings to their whois database to see if there exists a domain with such a name to get info. They say they try to cut off such connections for 24 hours at a time. I don't think it's enough and told them I'd be happy to take my business elsewhere if they don't take more steps to prevent these problems.

I know it's hard to contact them, but they'veupdated their whois records to at least have a phone number now. I know it's not on the web page.

NSI = Headache! (0, Troll)

meheler (193628) | more than 12 years ago | (#2593414)

I work for a registrar here in BC, Canada called SearchBC.com, and in my experience NSI = one huge headache! They decline transfers for no apparent reason, and their tech support people seem to be just random people plucked from the street and stuck into their office.

Anyone looking for a good registrar who *answers* the emails, and cares about keeping you happy? Try us [searchbc.com] . We do domain registration *and* web hosting. :D

Anyways, NSI = BAD BAD BAD.

Here what worked for me (0)

Anonymous Coward | more than 12 years ago | (#2593416)

I had exactly same problem.
When I would request a form it would go to my email. But when I fileld it in it would bounce saying wrong email address. So I transwered it to different registrar their system is automatic. When you request transfer email goes out to all contacts either to confirm or deny transfer. If you have access to all email addresses you can confirm transfer without NSI's involvment. Worked for me.
By the way I was getting expiration warnings and bills from NSI. That is months after I transfered the domain.

Hope this helps,
VMPN

Next thing... (-1, Flamebait)

Anonymous Coward | more than 12 years ago | (#2593421)

Next thing you know they'll be posting Slashback about the death of Bleem, and the letter from Dell concerning their (dis)involvement with Linux.

Let's see... Sony didn't know Bleem was gone untill they were told. Sega has ~60 games due out this year for Xbox and PS2. The Register has this acticle [theregister.co.uk] about the letter from Dell.

Or you can just wait for the actual Slashback.

EasyDNS (4, Informative)

Ron Harwood (136613) | more than 12 years ago | (#2593425)

They rock. They're cheap. They do dynamic DNS, a store and forward MX...

I haven't found a better service.

Re:EasyDNS (1)

rbeattie (43187) | more than 12 years ago | (#2593534)

Whhaaat? I've got 30 domains to manage, this doesn't seem that cheap to me. From the easydns website:

DNS Subscription Pricing per year

annual per normal discount
10 domains $149.00 $14.90 $19.95 25.31%
25 domains $349.00 $13.96 $19.95 30.03%
50 domains $649.00 $12.98 $19.95 34.94%
100 domains $999.00 $ 9.99 $19.95 49.92%

If you register through register.com, they let you point your domain wherever you want using their web interface. I wish I had registered all my domains through them.

-Russ

what about joker (3, Informative)

BlueLines (24753) | more than 12 years ago | (#2593428)

i've been using Joker [joker.com] as my sole registrar for the past 2 years. Super cheap, free dns, easy interface, good service. Only minus would be the sometimes awkward translated website / documents (they are a german registrar)....

The new registrar does the transfer (2, Informative)

pyros (61399) | more than 12 years ago | (#2593431)

I transfered a couple from NSI to Gandi [gandi.net] and it was fairly painless. The new registrar you choose should have instructions on how to transfer your domain to them, and as part of the process, NSI should contact you to verify it. I had a bitch of a time getting NSI to do things, but they kept pace on the domain transfer. Check out this site [domainname...sguide.com] for a review of registrars that includes ratings of their terms of service (privacy and who owns the domain). Gandi is currently ranked first for legal policies. =D

Similar Problem (4, Interesting)

matth (22742) | more than 12 years ago | (#2593437)

I had a similar problem. We had transfered our company website to another server, and I needed to transfer DNS record information over in NSI.
Unfortunately the MAIN e-mail for their records was going to a non existent e-mail matth@ptd.xxx. Yet, on the contact it listed matth@shell.xxxxx.com. I still dont' totally understand it, they said something about how that e-mail address is hard coded when you setup the account and you can't change it... so I'd either have to send an e-mail from the @shell.xxxx.com address or the @ptd.xxx address.
Our mail system runs on a dynamic DNS system. My e-mail would come from: matth@shell.xxxxxxx.com
but for some reason NSI would read it as our dynamic DNS name which would be: matth@andromeda-xxx.dyndns.org. Needless to say, they said I needed to fax a document over with identification like a phone bill or drivers license ID. I said, umm look here, there aren't any phone bills that come to the business because it's a home business, and my drivers licenes doesn't have the business address, because I don't live here! They were like, ok then just fax it over, and exlpain that. I did.. it came back.. you must include ID. After several days I called them again, and said, that I'd like to know why their e-mail system is reading my dynamic domain instead of the domain I'm sending e-mail from, they said it wasn't their problem. How can you argue with someone who's reading from a script and doesn't understand what you're talking about!??! even when I got someone who understood, somehow they still seemed to find an intellegent way to not answer the question. In the long run I ended up forging an e-mail from the main e-mail address for the account which no longer existed (the main problem in the beginning) matth@ptd.xxx. So I forged the e-mail, and forged a return form, and got the domain trasnfered. *sigh* Why does NSI make me do things illegally in order to transfer my DOMAIN? I even went over this on the phone with the lady.. I said.. look why do I need to fax you all this junk? I could just forge an e-mail from my old address, and have it work. she's like well I'm sorry that's how things are.

Switch To OpenSRS (4, Informative)

tomblackwell (6196) | more than 12 years ago | (#2593438)

OpenSRS resellers have a super-easy set of password-protected web forms for updating all of your info. The cool thing is, if for some reason your reseller goes out of business (imagine that!), you can still do maintenance through opensrs.org.

Two that I like and have used are

Domainmonger [domainmonger.com]
and 000domains [000domains.com]

Plus, the price is usually cheap ($13-17 per year).

It's easy to switch from NSI/Verisign to these guys. The instructions are on the sites.

Re:Switch To OpenSRS (3, Informative)

The Dev (19322) | more than 12 years ago | (#2593501)

I use Domainmonger [domainmonger.com] for all of my personal and business domains. I absolutely love their service. If there is any kind of problem with a transfer, *they will call YOU* to straighten it out before you even know something is wrong. I also like the way you can
apply one set of changes (like contact info) a bunch of domains at once.

Re:Switch To OpenSRS (2, Informative)

XenonOfArcticus (53312) | more than 12 years ago | (#2593562)

I can't say enough good things about DomainMonger. Incredible service, good price (cheapest is not always the best deal), and excellent control/management software. No complaints.

Re:Switch To OpenSRS (1)

jshare (6557) | more than 12 years ago | (#2593668)

Yep, they kick much ass. And, they have ZoneEdit's [zoneedit.com] DNS management utilities. All for $35/(2 years).

As an aside, ZoneEdit will also provide DNS for up to 5 domains for free. I've found their web-based interface to be incredibly easy to use.

Just don't get stuck (2)

Alien54 (180860) | more than 12 years ago | (#2593444)

sometimes, everything was fine back during the dotbomb domain name speculation period. Now everyone is offering discounts on what is basically a commodity, while at the same time cutting back on costs.

You can end up at a place that used to be okay, and now has gone down the tubes.

I wonder what happens if one of these places goes under?

dyndns.org (1, Offtopic)

Atzanteol (99067) | more than 12 years ago | (#2593446)


Great service. They offer 'full' access to your DNS records, and provide the service for *FREE* (after a one-time $30 donation). They even have applications that will update your IP address for your domain (should you have a dynamic IP addess).

Been using it for over a year, and have donated more than my required $30.

Re:dyndns.org (2)

hearingaid (216439) | more than 12 years ago | (#2593582)

This isn't relevant.

While I like, and use DynDNS (note my URL :) they aren't a domain registrar. They supply DNS servers. Not the same thing.

OpenSRS = Good! (1)

meheler (193628) | more than 12 years ago | (#2593451)

I agree with that OpenSRS statement. I forgot to mention that SearchBC.com [searchbc.com] is an OpenSRS reseller.

Thanks to a NSI employee I succeeded! (1)

K@FKA (11651) | more than 12 years ago | (#2593452)

I've had a similar problem 3 weeks ago. No valid emails, no password and no pass phrase (4 years old domain).

We wanted to transfert a domain and had a LOT of help from a NSI employee who, after talking with him a few minutes, kindly gave us our password after asking a few questions: the company name, the address and the contact handle.

nothing else! I really don't know if we should be happy or scared. Anyway, it's a good reason to change registrar anyway.

So, thanks to that NSI employee that saved that domain!

Gandi.net (1)

psicE (126646) | more than 12 years ago | (#2593453)

I would definitely recommend Gandi.net. I've been using them for 6 months now, everything's worked flawlessly since signup, and they don't spam. Better yet, it costs 12 per year (about $10).

Registrars (3, Informative)

kupekhaize (220804) | more than 12 years ago | (#2593456)

Personally, I like Domain Discover [domaindiscover.com] . Their privacy policy is good, and you also own your own Domain. Tierranet (the parent company of Domain Discover) actually states that you own your own domain name, and they can't take it away from you if someone were to offer them a truckload of money. NSI recently changed their policy to indicate that they own all domain names registered through them, and they can sell your domain to someone else if they want.

Also, Domain Discover makes it incredibly easy to transfer your domain to them. They have a SSL web based interface for making changes.

Note: I don't work for them, but I do have ~15 personal domains registered through them so.. Slightly more expensive them some of the other registrars out there, but I think its worth it to know that my registrar won't steal my domain name if it suits their interests...

I'm having the EXACT same problem... (1)

bergeron76 (176351) | more than 12 years ago | (#2593463)

I've been waiting almost 2 weeks now to have my DNS changed. First is was thier "broken" email verification/authentication issue. So I proceeded to FAX the authorization form to them. I was told that within 5 days my DNS would be changed. It has now been 8 days (not counting the week of the email fiasco!). If anyone at NSI is reading this, please have someone resolve this issue, because you really don't want to lose the /. crowd! If my issue isn't resolved tomorrow AM, I am dumping NSI _completely_. Hopefully, others will heed this warning and do the same.

What to do... (2)

pirodude (54707) | more than 12 years ago | (#2593468)

Working as a DNS Admin for a webhosting company often brings forth problems with client domain names. I've had to deal with everything that you can imagine through them. The best way is to call them. If it's something simple, they'll often accept it instantly right there. If it's something more complex they'll often give you a tracking number and you just fax them proof of yourself and that you own the domain name, and within 24 hours most changes go through. At the first sign of trouble through web/email call them.

Very few problems for with easdns.ca (2)

Malc (1751) | more than 12 years ago | (#2593472)

I've been using EasyDNS.ca for over 6 mos. No problems with the domain. All very "easy". I've never needed to contact them about any issues, or even had any issues in the first place!

I was using the "dynamic" DNS service that they were offering with a DNS client updating my IP address everytime it changed. No problems reported by people trying to connect to my mail or web servers :D My ISP was Bell Sympatico, and their PPPoE implementation seemed to ensure many and frequent IP address changes.

My biggest issue (ha!) with easydns is updating dynamic IP addresses from Linux. They recommend ez-ipupdate, which is fine if your box is connected directly to the internet. Mine wasn't: it was NATed behind a router. In this situation you have to jump through some hoops to get the IP address updated. Does anybody know of a ddns client for Linux that works straight-off from behind a firewall, *and* works with easydns? Not that it is important anymore as I have a static IP from Istop.com, and better service ;)

Finally, I like easydns.ca as they're just down the road from me in Toronto. That means my money isn't going to some huge ugly US corporation. As I understand it, easydns.com was set up to compete with the US companies, hence they're happy to accept USD$.

I use Register.com (2)

bryan1945 (301828) | more than 12 years ago | (#2593479)

for my domain.

Assuming you pay through a credit card, call up your cc company and complain. They tend to be pretty good at satisfying their customers.

Register is the standard $35/year, but they have been responsive to my questions and inquiries. Even through email I got a 2 day response. I'm not saying they are the best or anything, just solid and pretty straight forward.

I highly recommend joker.com (2, Informative)

SendBot (29932) | more than 12 years ago | (#2593481)

The only bad thing I've seen in the threads so far is that they spam you. I have NEVER found this to be true, and in all the years I've been using them, I've had the BEST service, the LOWEST prices, and the overall best experience with this registrar.

I even have an opensrs reseller account, and I like this better. (costs like $1 more per domain/year, but don't have to buy in bulk).

In the early days of their service, I even got quick replies from their head admin for some issues I was having transfering domains.

If you are in Denmark/Sweden/Norway/SCANDINAVIA (1)

Vspirit (200600) | more than 12 years ago | (#2593482)

Since the postings related to this article thanks to chrisd's layup are highly centered around advertizing for registrar's, here's mine..

DKK 156,-(195,- = 25% Danish VAT included where applicaable) for .com.net.org.info(.biz) a year including DNS service and you get an actual invoice shipped to your address from Denmark.
at http://sophistic.dk

.. ok that was it, and to chrisd thanks for the advertizement oportunity, but please I can live with out the layups on /. in the future - they are not the reason I read the article's and they sort of distort my view on /. as a relaxed resort of recreation :)

In regards to NSI specifically.... (1)

wrero (314883) | more than 12 years ago | (#2593487)

What if you use the old forms, and send them in via email? I *HATE* their web interface (it really is bad).... So I've saved my old email "forms" and modify them and email them in. I have made changes as recently as last week with forms that are four years old, without difficulty. They appear to have done a good job with their backward compatibility in the forms.

I have 18 domains registered with network solutions, and I have yet to have a problem. Get them on the phone and scream if you have a problem. Maybe that would work? Good luck.

Another good one (1)

digerata (516939) | more than 12 years ago | (#2593490)

http://www.inexpensivedomains.com

$15 a year and they have an awesome online control panel for managing all of your domains.

I haven't had a problem with moving and leaving 11 domains.

EasyDNS (0, Informative)

Anonymous Coward | more than 12 years ago | (#2593492)

EasyDNS is by far the best. Many people will recomment others. They'll say they allow you to do everything and more, for a low price.

The problem is these places never come through. EasyDNS is *very* professional, and their service is *very* flexible.

For instance, will others be a back-up mail-exchanger? EasyDNS will, with no hassle
and through a beautiful interface that isn't
dumbed down.

Their services run the whole gambit, from full-blown domain hosting to just being a secondary/slave authority for your domain.
My old employer went through some horrible server
downtimes, and EasyDNS was quite helpful and attentive in managing the domain end of things
by allowing them to switch over all domain servers
very rapidly, w/o red-tape and a lot of $$. They also took over the mail-exchange part and forwarded
their mail very quickly.

EasyDNS is the absolute best bang for the buck, bar none.

Could be your browser (1)

litewoheat (179018) | more than 12 years ago | (#2593495)

I'm not sure if this applies but...

I had simular problems with my new credit card company's website (login system broke) After a while I realized that the site required a 128 bit secure browser (and didn't mention that anywhere). When I upgraded to 128, the login worked.

Re:Could be your browser (0)

Anonymous Coward | more than 12 years ago | (#2593661)

What browser were you using that DIDNT have 128 bit security?

there is a great invention for this... (0)

Anonymous Coward | more than 12 years ago | (#2593496)

It's called a telephone. Call them.

Network Solutions (3, Informative)

Micah (278) | more than 12 years ago | (#2593498)

Network Solutions is BY FAR the WORST place to register a domain.

Their forms are confusing, even when you know exactly what you're doing. And that assumes you can find the right form in the first place -- even the list of them is confusing! Changing basic things like DNS servers is a nightmare.

Compare to Domain Maniac. [domain-maniac.com] It's a snap to change basic info -- you just log in and do it.

So on a purely technical basis, pretty much anything is better than NS.

Oh yeah, then there's the fact that DM charges less than half of what NS charges.

Powerdns (1)

OpperNerd (16084) | more than 12 years ago | (#2593499)




I use PowerDNS. [powerdns.com]

Call them (1)

NFNNMIDATA (449069) | more than 12 years ago | (#2593504)

Non-net communication can be useful. Call them. They may have you fax something. But you should definitely get results that way.

NSI does suck to work with.

NSI just doesn't care (2, Informative)

CrystalCut (307381) | more than 12 years ago | (#2593505)

I've been dealing with NSI since 1995. During the middle 90's, they were the only registar company, and when dealing with them for the local ISP I worked for, found them to be un-responsive and totally non-caring.

It took me 6 months to move a personal domain away from them. I tried using their website, and their email forms. Old but still valid email forms from my ISP days. Made some 30 phone calls, and spent over $150 dollars on long distance, because at the time, they did not offer an 800#.

Then, when they did offer an 800#, the call volume got so bad that the only way to reach them was via email, and that was just a large black hole.

In the last 2 years I've migrated every domain I admin to a small registar who offers wonderful website control of my domains, 24 hour tech support (who know what they are doing) vian an 800#, and IF they f8ck up, which happens now and then, they have, EVERY single time, excalated the problem to the right deptartment and it's fixed within a few hours.

NSI is one of the very worst service companies I've ever encounted, and I'm aghast that they are still in business, and screwing with people's domains left and right.

Stargate Inc. (3, Insightful)

Cosmic Cow (537462) | more than 12 years ago | (#2593507)

I applied for the .BIZ domain for my company,
I've had nothing but troubles with NSI.

First: The application, they gave me a customer #, a login and a password... few days later, I couldn't log back in the account to see if my application passed, if my domain was accepted or if my company credit card was billed (although I could see it from the receipt generated by the CC company).

Second: Tech support, forget about their email reply, they NEVER reply

Third: I went online with their chatroom stuff, I thought "hey that's a good service" (I hate using the phone), finally they answer your question, it makes sense (I asked why my account wasn't working, they replied they didn't have an account or domain under what I registered, but if I check the neulevel whois database, I'm there (?) , so they told me they would send a password back within a day... of course it never happened).

After a week, I went back to check with them what was happening with the BIZ domain, they told me they didn't have my account and no record of me applying... funny, my credit card does!

I asked what the Fsck was going on, how come I couldn't access my .BIZ domain, they told me they aren't administering it, it's neulevel that takes care of it...(that sounded like a ping pong game is about to start).. I asked who to contact at neulevel, neulevel told me NSI would take care of it (ARGH), anyways last time I tried was 2 weeks ago when the .BIZ was supposed to be online, asked them what was wrong, they told me they had a database screwup (good timing guys) and they would get the Neulevel transfer within a week and mail me the new password... that was around november 8th if I recall.... so it's more than a week now and still nothing... god...

This brings me to stargate Inc, saw them by a pure coincidence, guess what? 8$/domain when you register at least 2... you get: Email fowarding, static web page, unlimited DNS/NS changing with a nice configuration toolbox, *FAST* service, *FAST* confirmation, heck, Why are companies like NSI still around when you get that kind of royal treatment for a mere 8$??? I was really shocked (and still pissed at NSI). If you can't carry a buisness, let the others do it, we don't have to pay for their incompetence nor the fact that their tech support people don't even know the earth is round yet (so imagine anything having to do with your account).

Anyways, thanks for bringing this up, I almost forgot about it, I'll ask stargate if they can transfer the authorization, and if I'm lucky, maybe I'll be able to actually USE that domain before it expires and I have to renew it...

I don't know about you guys, but they claim software piracy costs BILLIONS per year, but calculare how much is lost in time wasted if we calculate 1-2 hours a week per IT administrator such as myself times the amount of companies that went thru NSI. 35$/yr for a domain might be cheap for corporate usage, but 2 hours/week to fix domain issues and bouncing paperwork around adds to quite a lot, this could almost be worth a class action suit, maybe the management would wake up.

I had this problem as well... (1)

ChrisKnight (16039) | more than 12 years ago | (#2593520)

They have converted your domains to the new system, and failed to email you a password. In my case, they munged my contact information as well.

I had to call them, and their answer was that I had to fax a letter to them requesting a password change.

I moved my domains instead.

NSI/Verisign sucks.

-Chris

godaddy.com is $8.95@yr (2, Informative)

corebreech (469871) | more than 12 years ago | (#2593526)

Great website, tools, etc., don't know about service cause I haven't had to bug them yet... have done dozens of registrations and transfers... highly recommended.

Problems with HostOnce (1)

pinqkandi (189618) | more than 12 years ago | (#2593528)

I started domain hosting with HostOnce recently ( http://www.hostonce.com ) and have had no luck. My account was activated, and I can access my storage through FTP (which doesn't use my domain). I have also transferred my doamins to their DNS servers as instructed. It's been 2 weeks since the longest time period for it to be updated has past.

Multiple emails to their tech support yielded no response. I WHOISed their nameservers, and contacted the administrator listed, and he responded that he's actually a customer and isn't involved with them (in terms of working for them). I did get a response from their Sales Team once - they said my message would be forwarded to tech.

Anyone have this problem with HostOnce, or any possible solutions? I'd appreciate an email if you do, I'm desperately trying to get my hosting fully working! Thanks.

If you'd like to check out their site: http://www.hostonce.com

Thanks again,

-William ( SHOULD be at http://www.hostonce.com )

P.S. Maybe it's called HostOnce, cause you only ever use them once! ;-)

Transfer Away ... (5, Informative)

RWarrior(fobw) (448405) | more than 12 years ago | (#2593533)

Any of a number of people have suggested transferring your domain away from NSI, and have suggested replacements. There is one big hiccup to beware of, however:

If you try to transfer your domain away from NSI by letting your domain expire and then reregistering it with another registrar, you may find that NSI is holding it hostage.

A customer of mine let one of her domains expire for lack of funds; when the money came in to pay the $30 registration fee, NSI didn't want $30 or $35 or even $70 to re-up it ... they wanted $150 for a year. Calls to customer service to get the mess straight proved totally fruitless. We're still unable to register it with another registrar because NSI won't let it go, and NSI won't reregister it for anything like the usual price.

Also, I moved a domain from NSI to another registrar back in July; in September I started getting bills from NSI for the domains' registration which expires in October, 2005.

Domain Registrations at $11.95 per year! (0)

Anonymous Coward | more than 12 years ago | (#2593536)

Warp Speed Hosting [warpspeedhosting.net]



I also like this one at $12.95 per year

Lowest Domain Rates [lowestdomainrates.com]

You don't need to contact NSI to change registrar (2, Informative)

harangutan (315386) | more than 12 years ago | (#2593540)

You can transfer to another registrar without initially contacting NSI yourself. Instead, your new registrar will handle everything. If things go as they should, NSI will shortly send you an automated message asking you to approve the change. You merely reply to the message, filling in a couple of fields in the form. I've done it several times now, it only takes about 48 hours.

Chrisd? What the fuck? (-1)

Frank White (515786) | more than 12 years ago | (#2593546)

Yo, yo who the fuck is this chrisd motherfucker?

DomainNameBuyersGuide (4, Informative)

ftobin (48814) | more than 12 years ago | (#2593553)

I highly recommend checking out the DomainNameBuyersGuide [domainname...sguide.com] to see how various registrars rank among various dimensions (legal, pricing, etc). This is how I found my excellent registrar, DomainDiscover [domaindiscover.com] , which has proved to be great.

For the record, I too, am a huge fane of EasyDNS; they provide 4 secondary DNS sites and 2 backup MX for $15 yearly.

mail (1)

igotmybfg (525391) | more than 12 years ago | (#2593554)

use snail mail. as for what to mail - a toxic spider, for starters.

register.com has been OK (1)

n8ur (230546) | more than 12 years ago | (#2593556)

I've had pretty good luck with register.com; they're responsive via phone or email. They haven't screwed up much, but when they do, I always get the sense it's basic incompetence, as opposed to the active hostility that you get from NSI.

go for gandi (1)

mickeyreznor (320351) | more than 12 years ago | (#2593558)

go to gandi [gandi.net] . No fee for transferring(at least no fee from them).

Gandi is the best (1)

Nicolas MONNET (4727) | more than 12 years ago | (#2593616)

Gandi [gandi.net] is "sort of" non-commercial. It was started as a protest against commercial registrars. The founders thought that they were overpriced and were charging for what ought to be free. So they started selling domain names at almost cost ... and to their own surprise, they started making money, which they are investing back to support community project such as Gitoyen [gitoyen.net] .

The interesting consequences of this is that they are not actively seeking customers. They don't have a marketing department. They don't advertise. They don't spam, nor do they try to lock the customers. You are free to go to another registrar -- no fee, no hassle. They are based on free software exclusively.

free (5 domains)... reliable... dns... (1)

stupidNewbie (537989) | more than 12 years ago | (#2593566)

Try zoneedit.com [zoneedit.com]

NSI sucks, (1)

Bender Unit 22 (216955) | more than 12 years ago | (#2593569)

I had some domains there in the past. I guess that any other are better than them.
Would NSI even bother to send at least a email when you needed to renew your domain. The answer is no. At least a email to the contact person would be nice. So I tried speednames.com and they did the job for me. It took me 10 minutes to register a domain. it takes me 3 minutes to change ip's etc.(and 4 weeks to find a available domain). They don't have a lot of features but, they have what I need and it works without having to use a lot of confusing menus etc.

Did you forget. (1)

AX.25 (310140) | more than 12 years ago | (#2593572)

Did you follow the instructions in the email with the subject like [NIC-999999.2efa] NOTIFY DOMAINNAME-DOM? If not it won't work.

Transferring is easy (3)

ftobin (48814) | more than 12 years ago | (#2593574)

When I moved my domain, neverending.org, away from NSI, I didn't have to deal with NSI at all. I just told DomainDiscover that I wanted them to take over control of my domain, and after filling out the proper paperwork, I was homefree. I never had plow through NSI roadblocks.

I remember getting an email from NSI saying "We're so sorry to see you go; could you fill out this form and rank us?" I filled out the form, just to vent the problems I saw with NSI.

Ripp-a me off-a! (2, Insightful)

nick13 (235886) | more than 12 years ago | (#2593593)

Recently, NSI deactivated one of my client's domains with no notice six months after the yearly renewal fee had been paid. NSI customer service informs me that the domain was shut off because the renewal fee was never paid. When I told the service rep we'd already paid, he told me they had no record of it. Lacking a confirmation number or credit receipt, my client decided to pay them again. Cool beans, right? Not exactly. Three days pass and the domain is still inactive. I call customer service and they tell me that payment is due on the domain. Amazed, I get the go-ahead from my client and we pay for the domain. Again. Cool beans, right? Wrong. Three more days go by, and you can guess what customer support told me when I called them. So after paying them a _third_ time, NSI finally reactivated the domain, much to my client's clients' joy.

This incident has actually inspired my client to get into the registrar business. He figures he should have no shortage of rebounding disgruntled NSI customers available for the taking.

Personally, I recommended that my client fax a copy of his credit receipt to NSI and formally dispute their ripping him off, but the invoices weren't available, and it would have only been more customers and email lost if he had taken the time to get them.

niko

Boycott NSI (0)

Anonymous Coward | more than 12 years ago | (#2593600)

Many of the readers of Slashdot probably have at least one domain that they are responsible for. NSI is not going to change its policies until large amounts of domain owners start marching out the door.

I own several domains and just last night I was transferring one from NSI to Gandi.net. I have been using NSI for years and have had nothing but trouble from them. I intend to transfer all of my domains that are registered with NSI as soon as possible.

Why NSI sucks:

1) Convoluted process to change or update domains that often doesn't work. The process is about as confusing as those furniture assembly directions that come with cheap furniture.

2) Fees: Why pay $75 for a year when you can pay $25 or less at a registrar that is dependable?

3) Spam: NSI sells their lists to junk mailers. Hello jam-packed PO box!

Call! (1)

kalislashdot (229144) | more than 12 years ago | (#2593601)

Just call them. My employer refuses to switch away from NSI. "What if the new registar goes out of business?" is what he says, whatever! I have a pain in the ass time everytime I deal with them, just call wait the 45 minutes and don't leave till get done what you want.

Re:Call! (1)

Eric Smith (4379) | more than 12 years ago | (#2593651)

Ask him "What if NSI goes out of business?"

Network Solutions (3, Funny)

nihilogos (87025) | more than 12 years ago | (#2593606)

These [networksolutions.com] 'people' (actually I'm not sure if they are people, I've certainly never been able to speak to a human there. I suspect it might be more of an evil artificial intelligence) are the worst. I have been trying to update an out of date email for an admin contact for months. Last time I faxed them official company letterheads, drivers licences, you name it and other than the automated email "we got your request" they maintain a stony silience and the domain info remains the same.

They are more evil than microsoft. I wish someone would declare a Jihad against them.

Interesting domain experience (1)

cr@ckwhore (165454) | more than 12 years ago | (#2593610)

When I had all I could take with NSi, I decided to start using a different registrar. So, I went with [anonymous registrar]. [anonymous registrar] does business in Germany, so all the prices are in Euros... and its wicked cheap! EUR 12.00 for 1 year.

When I placed my first order with them, it was for 3 domains at 1 year each. Somehow through the magic of the internet, my order ended up incorrect, and I was charged EUR 144.00 directly from my bank account. I filed a charge dispute with my bank. Instead of trying to deal with a company in Germany, my bank decided to simply refund the money. Best part, is that I ended up with 3 domains @ 4 years each for *free*.

Says it all really.. (2, Funny)

geordie (258181) | more than 12 years ago | (#2593618)

After having countless problems transfering domains from NSI/Verisign, Updating DNS or changing emails I decided to consult their 'Ask Jeeves' powered question and answer system...

The answer..

Sorry!

You Asked:
how do I transfer my domain to another registrar?

Thanks for asking your question!
Unfortunately, we couldn't find any answers for this one.


Says it all...

NSI horror story (0)

Anonymous Coward | more than 12 years ago | (#2593621)

A year ago I was working at a college, and we needed to change IPs in order to get a larger address block. Of course, we were registered with NSI. It took almost a week, three signed faxes, extra money to "expedite" the process, and countless hours on hold before everything was straighened out. That was almost a week during the academic year when we weren't receiving email. There were a heck of a lot of unhappy users, as well as one very unappy sysadmin.

DirectNIC worked for me. (1)

Turambar (5226) | more than 12 years ago | (#2593628)

NSI has been pulling this crap for years. For me, it was a low priority fight for about three months, then I finally spent a couple of days on the phone (literally) getting them to change the domains. I've been 100% happy with DirectNIC since then. Check it out.

http://directnic.net/ [directnic.net]

Don't need to work w/NSI (1)

RavenWolf (23378) | more than 12 years ago | (#2593634)

You don't need to work with NSI to get your domain moved to another registrar. I personally use www.tiernetworking.com [tiernetworking.com] which is a tucows OpenSRS reseller to transfer my domain over. When you do it will email the administrative contact with a URL you must go to to approve the transfer.

Yet-another-EasyDNS-fan (1)

hrbrmstr (324215) | more than 12 years ago | (#2593641)

NSI screwed up the nameserver list (for my domains) in the *global* TLDs and it took an act of allah to finally get all records in alignment for me to send my final "get me off of your stinking system"-change-registrar approval message.

Their online support was horrible.

Their live-human-phone support was about as good as trained monkey with a script and a banana.

EasyDNS folks were patient through the whole process and *know their stuff*.

The prices are really good considering it's both yearly registration fee *and* DNS.

Mail store-and-forward has been a major cool feature and their web interface is speedy and reliable (changes happen exactly when they say they will).

All questions are anwered in hours by real folks and their referral program can wind up paying your yearly fees for you if you promote them well enough.

They have *global* coverage (servers in very different locations), providing maximum uptime for your domain.

The *only* thing wrong with them is that they are Canadian... *:^)

NSI needs to go the way of the dinosaur...

Wow. Topical. (1)

Ptolemarch (11506) | more than 12 years ago | (#2593646)

Wow. I just went through this, trying to change the DNSes for my domains. It seems that one domain, which I registered in 1998, uses the old, agreeably disagreeable method we're all accustomed to. Another domain, which I registered in 1999, uses some other method involving a wholly unmemorizable number and a password which I never set, and which, to my recollection, was never assigned.

I called NSI. Which had the predictable result. I got in touch with what just had to be the least intelligent phone operator ever (or merely the very least motivated), who told me that there was simply nothing to be done short of faxing them. I don't have a fax, and besides, this is ludicrous. The old system isn't there anymore, they didn't provide me a means of transferring to the new, and they want me to prove my identity as a result? Screw it.

The same operator didn't seem to mind when I asked him how to transfer my domain name. Seventy-two hours later (or so) my domain is registered elsewhere [directnic.com] for half the price NSI wanted, my DNS records are changed, and everyone's happier (quite probably including the surly NSI phone drone).

Now here's the funny part. The answer to the question is that all you have to do is get the new registrar to ask NSI to transfer the domain name. NSI will email you. All you have to do is respond to the email (following its simple instructions), and you're set. No fax, no proof of identity, nothing. Just have the email address registered with NSI.

Easy... (-1, Troll)

Anonymous Coward | more than 12 years ago | (#2593647)

post a link on Slashdot to an incorrect URL, then everybody who clicks on the link generates $$$ for you. Brilliant! Slashdot getting scammed, hurrah! Unless this is just VA Research's latest business model?

Gandi.net (2, Informative)

Phil Hands (2365) | more than 12 years ago | (#2593648)

NSI are utterly without value.

The only way I ever got them to do anything was by listening to their phone system for an hour or two (I'm not joking, and that was at international phone rates, several times over the years) until someone picked up the phone, and tried to do the Dogbert-esque "How may I disconnect you" thing.

With a just a little bit more persistence they would finally react.

I transfered to gandi (which went totally smoothly, and only took about 3 days to happen, and costs about half what NSI charge) and have never had a problem with them. They have a web interface that works, they have a mail system that means that a human gets to see your queries within less than a day, and replies --- In short, they do a proper job.

Why the bloody hell NSI are still allowed to have anything to do with domain administration is totally beyond me. It's about time that someone brought a class action against them for wasting tens of thousands of hours of other peoples time.

Further examples of their uselessness:
  • They took to returning every request I sent, saying that it must come from one of the domain contacts. The only address I ever used was listed as all three contacts. The bounce would helpfully inform me that the domain contacts had been informed --- I never saw a single such message --- several phonecalls did nothing to rectify this
  • They switched my account to PGP authentication at some point, without associating a key with the account (or at least, no key I've ever used. I tried them all), thus locking me out.
  • They also managed to look after a mail they sent to me for 2 months, in a queue on their web server, before delivering it to their mail server, and then (about 5 seconds later) finally to me.


Use gandi, use anyone --- just run screaming from NSI and your problems will be solved.

5 months of waiting! (1)

freaker_TuC (7632) | more than 12 years ago | (#2593652)

I am waiting 5 months already to transfer 6 company and 3 personal domains. I have sent a dozen of e-mails and still my domains are not transferred to the registrar my choice.

Now I am getting e-mails asking to pay for those domain names ...

Since when can a registrar take my (and your?) domains captive?

NSI is the worst (2)

gillbates (106458) | more than 12 years ago | (#2593660)

company I have ever dealt with. Not only was their webpage hosting advertisement deceptive, but they have refused numerous times to update my account. Their website constantly has problems, and I am still waiting for a reply to a complaint I made in mid-October.

I tell everyone I know not to register with NSI. If there ever was an example of corporate credit card fraud, NSI is it. I prefer to call it e-fraud .

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