Beta
×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Excite Could Go Dark On Friday

timothy posted more than 12 years ago | from the after-excitement-comes-the-little-death dept.

The Almighty Buck 464

robvasquez writes: "According to this CNET article, excite @home could be pulling the plug on cable modem subscribers. What's your providers back up plan? Could milions of trolls and Nimda spreaders be taken off line?"

Sorry! There are no comments related to the filter you selected.

oh no!!! (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#2622552)

dammit...pr0n @ 56k suxx0rs!

fp (-1, Troll)

Anonymous Coward | more than 12 years ago | (#2622553)

fp

FIRST (-1, Troll)

Stupid Sap (536689) | more than 12 years ago | (#2622554)

john katz tosses salad

8======D ~~~~~ D:

Cox (4, Interesting)

dAzED1 (33635) | more than 12 years ago | (#2622555)

Cox@home is staying up, they're just going to be dropping the "@home" part.

Re:Cox (1)

NitsujTPU (19263) | more than 12 years ago | (#2622567)

What with the domain portion of our e-mail addresses be?

Re:Cox (1)

bodyborg (462345) | more than 12 years ago | (#2622603)

they haven't hammered out an agreement yet. but most likely sooner or later the home will be replaced by @cox or @home.cox or something along those lines. basically it's a good time to switch to web based services like yahoooooooo

Re:Cox (1)

NitsujTPU (19263) | more than 12 years ago | (#2622627)

I rather dislike web based services... but if anybody is considering such a solution. You can get a pop account at tfz.net www.tfz.net.

Re:Cox (3, Funny)

DragonPup (302885) | more than 12 years ago | (#2622727)

I don't know about you, but I wouldn't want my email address to end with @cox.com, sounds a little too pornoish to me ;-)

-Henry

Re:Cox (2, Funny)

Colin Bayer (313849) | more than 12 years ago | (#2622632)

@this-space-for-rent.com

Re:Cox (1, Funny)

Anonymous Coward | more than 12 years ago | (#2622636)

Superb...instead of @home.com, it'll be cox.com. Nothing beats I_stare@cox.com. What a professional touch. Cox...

actually, they're merging with Rogers... (0)

Anonymous Coward | more than 12 years ago | (#2622706)

So it'll be Rogers Cox at home...

guess he left it there by mistake... :(

Re:Cox (1)

rikkards (98006) | more than 12 years ago | (#2622721)

I think I would be more worried about the net infrastructure than what your email address is going to be.

I am on with Rogers Cable which was Rogers@home but our email has now changed to @Rogers.com which isn't as funny as when I had the email address Iliketogetit@home.com.

Right now we are still going through Rogers network out onto the net around Buffalo but I assume sooner or later it will be moved off onto their own entrypoint to the net.

Backup plan (2, Informative)

RWC09 (473329) | more than 12 years ago | (#2622557)

In Canada - Rogers cable is currently switching to their own servers.

Re:Backup plan (1)

Master_Eagle (319575) | more than 12 years ago | (#2622586)

And we have to switch our email addys to @rogers.com... the automated voice message we get everyday on the phone at my house to do this is incredibly annoying...

Re:Backup plan (1)

duber007 (180719) | more than 12 years ago | (#2622601)

The only thing that's switching is the pop/smtp servers....dns, client id, etc are all the same. The official changeover is this friday - we'll see what happens then....

fifth post (-1, Troll)

Anonymous Coward | more than 12 years ago | (#2622559)

fifth post for a gay writer

new email (1)

nihilist_1137 (536663) | more than 12 years ago | (#2622563)

So my @home email wont work after, Whats the uptime on Hotmail like? In all fairness, Shaw did a good job of taking over @home high speed internet, except for the email addresses. I did not notice a change, except for their mass messages telling me that my inbox will forever be silent. I'm guessing that becuase of this there will be a LOT of lost packets out there. Any idea's if this will affect the internet? or just weekly email messages?

Re:new email (0)

Anonymous Coward | more than 12 years ago | (#2622616)

I've been using Hotmail for about a year now with few problems. The uptime is surprisingly good, considering Hotmail's popularity and the infamous OS it runs on. I haven't noticed any outages yet, although I don't check my email more than a couple times a day either.

One thing though: Their official "Junk Mail" filter sucks (In the last 6 months it's caught 3 spams, and allowed over 800 through), and the custom spam filter options are a bit limited.

Re:new email (3, Interesting)

Methuseus (468642) | more than 12 years ago | (#2622638)

I use Yahoo and find their junk-mail folder to be far superior to Hotmail's (I use both actually). Also, Yahoo provides you with 6 MB of email messages in your online mailbox, while Hotmail only allows 2 or 3. I admit that's still not much, but if you save that much email, why is it still online? As for reliability, I've never seen Yahoo to be down ever. Maybe that one time from the DDoS attack, but I didn't check my email that day.

Re:new email (1)

PMan88 (467902) | more than 12 years ago | (#2622733)

i agree with methuseus, yahoo mail is far superior to hotmail. one o fthe best parts it that you get pop access, so it doesn't take foever to read your mail

Re:new email (2)

alen (225700) | more than 12 years ago | (#2622679)

I have MS Messanger on constantly and down time is so rare I can't remember the last time it happened.

Re:new email (0)

Proteus Child (535173) | more than 12 years ago | (#2622680)

So my @home email wont work after...

I was an @home subscriber for a while, and the mail server servicing my region completely sucked. If this was regional then there's something wrong somewhere... about how reliable was the one you used? The one out here (Pennsylvania) dropped so many messages that high-traffic mailing lists wound up bouncing me off a few times until I gave up.

Re:new email (-1, Troll)

Anonymous Coward | more than 12 years ago | (#2622738)

Whats the uptime on Hotmail like?

Well it doesn't use fucking linux, so pretty good...hehehe

Haha I can still Troll! Ban my fucking IP...ever heard of anonymizer.com SlashTrash Jackasses?

My providers plan. (1)

Mark4ST (249650) | more than 12 years ago | (#2622564)

My provider's plan is to go independant. I subscribe via Rogers cable, in Toronto, ON. Knowing Rogers, everything with go straight to heck, at high speed.

Don't cry for me (0)

Anonymous Coward | more than 12 years ago | (#2622566)

I signed up with Covad!

AOL (0)

Anonymous Coward | more than 12 years ago | (#2622568)

Duh! It has instant messaging built IN!!!

what about us... (4, Informative)

djsable (257312) | more than 12 years ago | (#2622569)

Some of us slashdot readers are going to be caught in that too you know.

It's not all "trolls and Nimda spreaders" who happen to be on @home, and could be screwed.

blah.

Geek Elitism (0)

Anonymous Coward | more than 12 years ago | (#2622686)

Could milions of trolls and Nimda spreaders be
taken off line?


Yes, that's right Rob & Timmothy. If you have a cable modem, you are a troll or a Nimda spreader. You are not a geek. Real geeks don't use a Cable Modem. Real geeks have a t3 installed to their house.

How dare you use a Cable modem, you pathetic mundanes. How dare you go for an affordable solution. Next thing you'll tell me is that your computer is 3 years old!

Re:what about us... (5, Interesting)

camusflage (65105) | more than 12 years ago | (#2622700)

It's not all "trolls and Nimda spreaders" who happen to be on @home, and could be screwed.

You're absolutely right! It's spammers too. They're in the top ten sources of spam [spamcop.net] on spam reported through SpamCop [spamcop.net] . This is even more impressive considering that they send anything from spamcop, whether it's an automated report or a manual email with an @spamcop.net address, to Dave Null [devnull] , prompting many SpamCop users to send a manual report

While I feel bad about the legitimate customers, seeing a provider who is utterly unresponsive to spam complaints disappear down the drain after circling a while isn't exactly breaking my heart.

ATT customers will be in good shape (1, Redundant)

Anonymous Coward | more than 12 years ago | (#2622570)

As you may be aware, Excite@Home, our service provider, recently
filed for Chapter 11 Bankruptcy. In order to continue providing
you the quality and reliable high-speed cable Internet service
that you expect, AT&T has submitted a proposal to purchase the
Excite@Home network. If AT&T is able to purchase and manage the
Excite@Home network, there will be no immediate change to your
current service. If the network purchase is approved, we will
notify you via your AT&T@Home email account as soon as possible.

As a precautionary measure, AT&T Broadband also has been building
its own network and service in the event that AT&T is unable to
purchase the Excite@Home network. If the proposal to purchase the
Excite@Home network is not approved, your service may be temporarily
interrupted and it will be necessary to move your service to a new
AT&T Broadband network.

In any event, AT&T Broadband is deeply committed to providing you
the best cable Internet service possible and communicating any
upcoming changes. Be sure to frequently check the "Announcements
and Updates" section of our Web site for the latest information
about your service:
http://help.broadband.att.com/

In the meantime, please check your AT&T Broadband email account(s)
on a daily basis. Doing this will automatically save your email
to your hard drive as well as ensure timely receipt of important
future communications from AT&T Broadband. Also, if you use our
Personal WebSpace feature, we recommend you backup your personal
web page(s) by copying it to a diskette, CD, or to your computer
hard drive.

If migrating your service to the AT&T Broadband network and service
becomes necessary, we will call to notify you of the migration timing.
A message will be left on your voicemail or recorder if no one is
available at the time of the call. As a precaution, we are
providing you the following instructions, which will enable you
to connect your computer to the new AT&T Broadband network. Again,
you will only need to follow these steps in the event you receive a
call from AT&T Broadband instructing you to do so.

1. Restart your computer to begin the process.
2. Open your Internet browser. You should be automatically
sent to an AT&T Broadband welcome page. This page includes
instructions on how to download software used to change
your computer settings for the new network. If the welcome
page does not automatically appear when you open your browser,
please go to
http://newuser.attbi.com/
(This website will only be available if the service migration
is necessary).
3. Follow the instructions on the Web site to run the Automated
Configuration Utility (or you can choose to change your
computer settings manually).
4. The software will automatically change your Outlook Express
email client, your Internet Explorer settings, and configure
your computer for the new AT&T Broadband network.
Information on how to manually change your settings for
other email clients and Internet browsers such as Netscape
Communicator and Netscape Navigator can be found at
http://help.broadband.att.com/
5. You can now surf the Internet and use email on the new
AT&T Broadband Internet network and service.

If migrating your service to the new network is necessary, certain
aspects of your service would change. Your current homepage would
feature new content and your current email address domain name
would change. Please note that your username would remain the same.
For example, jsmith@home.com would change to jsmith@attbi.com.
If service changes are necessary, a detailed description of all
changes will be provided at
http://help.broadband.att.com/
in the Announcements and Updates section.

Whether the Excite@Home network is purchased or your service is
migrated to the new AT&T Broadband network, your Subscriber
Agreement, which outlines the general Terms and Conditions of your
service will change. You will be able to view the amended and
restated Subscriber Agreement that will apply to the AT&T Broadband
Internet service at
http://help.broadband.att.com/
Your continued use of the service will constitute your acceptance
of the amended and restated AT&T Broadband Internet Subscriber
Agreement.

If you need assistance, visit us online at
http://help.broadband.att.com/
to chat with a customer care specialist. Please remember, AT&T
Broadband will call you if any action is required on your part.

While we realize these potential changes may cause some inconvenience,
please be assured that we are doing everything possible to avoid
any service disruptions. However, in the event the service is
disrupted during a migration, you will receive a credit for those
days of interrupted service.

We are working hard to provide you with the best high-speed cable
Internet service possible. We appreciate your patience and your
business.

Sincerely,

Susan K. Marshall
Senior Vice President
Advanced Broadband Services

Please do not click "Reply" to respond to this message. AT&T Broadband feels it is imperative that we communicate pertinent information such as this to our customers. In addition, you may receive promotional messages highlighting special offers. If you wish to change your email address or unsubscribe from receiving promotional messages from AT&T Broadband, click here.

Re:ATT customers will be in good shape (1)

djsable (257312) | more than 12 years ago | (#2622613)

I tried to load the link... "http://help.broadband.att.com/"

Can't contact Servlet Runner at localhost:6802

uh oh..

I can't get DSL here at this apartment, no one services this line. I tried about 7 different places before ending up with Cable.

Well... (1, Flamebait)

J.C.B. (141141) | more than 12 years ago | (#2622571)

Could milions of trolls and Nimda spreaders be taken off line?"

I really hope so. Too bad about the innocents that will be taken down with them, but that's the price you pay.

Re:Well... (0)

Anonymous Coward | more than 12 years ago | (#2622614)

Maybe someone can convince JonKatz that excite has a PoP in Kabul. That'd put a stop to this travesty.

Re:Well... (3, Funny)

BilldaCat (19181) | more than 12 years ago | (#2622665)

This coming from someone with a geocities webpage.

Kettle, meet Pot.

Re:Well... (1)

J.C.B. (141141) | more than 12 years ago | (#2622705)

Yeah, look how much work I put into that thing. If I've got nothing to put there, I'm sure as hell not going to pay for hosting.

"The price you pay"? (0)

Anonymous Coward | more than 12 years ago | (#2622716)

For what, exactly? That doesn't really make much sense.

Cox's backup plan (1)

janolder (536297) | more than 12 years ago | (#2622572)

My provider's backup plan (Cox [cox.com] , Orange County) is to switch over to their own equipment/people sometime next year. I certainly hope Excite doesn't pull the plug before then or I'd up the proverbial creek without a paddle.

WooHoo (-1, Troll)

Anonymous Coward | more than 12 years ago | (#2622575)

First post troll here reportign for duty.....

Re:WooHoo (0)

Anonymous Coward | more than 12 years ago | (#2622751)

Given that you're about 15th post, I'm guessing you're already an Excite@Home customer...

I have Comcast@HOME (1)

fialar (1545) | more than 12 years ago | (#2622577)

Strangely enough, they have been silent about this
save for one e-mail from them saying that service
would not be interrupted. Somehow I don't think
they're being totally honest with their customers.

I'm going to www.dslreports.com and seeing if I can
get DSL. At least if I switch away from Comcast@HOME,
I won't have to worry about really draconian AUPs.

Fialar

It may not be so bad. (5, Insightful)

Roofus (15591) | more than 12 years ago | (#2622578)

I got an email from AT&T yesterday:

Dear *************,

As you may be aware, Excite@Home, our service provider, recently filed for Chapter 11 Bankruptcy. In order to continue providing you the quality and reliable high-speed cable Internet service that you expect, AT&T has submitted a proposal to purchase the Excite@Home network. If AT&T is able to purchase and manage the Excite@Home network, there will be no immediate change to your current service. If the network purchase is approved, we will notify you via your AT&T@Home email account as soon as possible.

As a precautionary measure, AT&T Broadband also has been building its own network and service in the event that AT&T is unable to purchase the Excite@Home network. If the proposal to purchase the Excite@Home network is not approved, your service may be temporarily interrupted and it will be necessary to move your service to a new AT&T Broadband network.

In any event, AT&T Broadband is deeply committed to providing you the best cable Internet service possible and communicating any upcoming changes. Be sure to frequently check the "Announcements and Updates" section of our Web site for the latest information about your service: http://help.broadband.att.com/

In the meantime, please check your AT&T Broadband email account(s) on a daily basis. Doing this will automatically save your email to your hard drive as well as ensure timely receipt of important future communications from AT&T Broadband. Also, if you use our Personal WebSpace feature, we recommend you backup your personal web page(s) by copying it to a diskette, CD, or to your computer hard drive.

If migrating your service to the AT&T Broadband network and service becomes necessary, we will call to notify you of the migration timing. A message will be left on your voicemail or recorder if no one is available at the time of the call. As a precaution, we are providing you the following instructions, which will enable you to connect your computer to the new AT&T Broadband network. Again, you will only need to follow these steps in the event you receive a call from AT&T Broadband instructing you to do so.

1. Restart your computer to begin the process.
2. Open your Internet browser. You should be automatically sent to an AT&T Broadband welcome page. This page includes instructions on how to download software used to change your computer settings for the new network. If the welcome page does not automatically appear when you open your browser, please go to http://newuser.attbi.com/ (This website will only be available if the service migration is necessary).
3. Follow the instructions on the Web site to run the Automated Configuration Utility (or you can choose to change your computer settings manually).
4. The software will automatically change your Outlook Express email client, your Internet Explorer settings, and configure your computer for the new AT&T Broadband network. Information on how to manually change your settings for other email clients and Internet browsers such as Netscape Communicator and Netscape Navigator can be found at http://help.broadband.att.com/
5. You can now surf the Internet and use email on the new AT&T Broadband Internet network and service.

If migrating your service to the new network is necessary, certain aspects of your service would change. Your current homepage would feature new content and your current email address domain name would change. Please note that your username would remain the same. For example, jsmith@home.com would change to jsmith@attbi.com. If service changes are necessary, a detailed description of all changes will be provided at http://help.broadband.att.com/ in the Announcements and Updates section.

Whether the Excite@Home network is purchased or your service is migrated to the new AT&T Broadband network, your Subscriber Agreement, which outlines the general Terms and Conditions of your service will change. You will be able to view the amended and restated Subscriber Agreement that will apply to the AT&T Broadband Internet service at http://help.broadband.att.com/ Your continued use of the service will constitute your acceptance of the amended and restated AT&T Broadband Internet Subscriber Agreement.

If you need assistance, visit us online at http://help.broadband.att.com/ to chat with a customer care specialist. Please remember, AT&T Broadband will call you if any action is required on your part.

While we realize these potential changes may cause some inconvenience, please be assured that we are doing everything possible to avoid any service disruptions. However, in the event the service is disrupted during a migration, you will receive a credit for those days of interrupted service.

We are working hard to provide you with the best high-speed cable Internet service possible. We appreciate your patience and your business.

Sincerely,

Susan K. Marshall
Senior Vice President
Advanced Broadband Services

Re:It may not be so bad. (1)

stefanlasiewski (63134) | more than 12 years ago | (#2622652)

I got that same letter via postal mail.

I seriously doubt that AT&T's backup network is as large or redundant as the Excite@HOME backbone, so if the deal falls through and the ATT@HOME customers all switch over to the backup network, it will probably be slower and spottier then the Excite backbone (But heck, what can I expect from $19.95 mo & free installation.

Can't wait for that call in the middle of the night from AT&T "Is this Mr. Lasiewski? Yes sir, this is Agent Mohoney from AT&T. I regret to inform you that your Cable Service was killed this morning."

hehe (1)

fjordboy (169716) | more than 12 years ago | (#2622581)

I bet bandwidth skyrockets on friday...everything will be moving a little bit faster. Only one problem, the p2p networks will probably have some pretty slim pickings.

However, I probably won't be affected in the least by this. There is NO broadband opportunities for Trout Run PA. No cable, no DSL, no ISDN, nothing! (unless you want to shell huge quantities of $$ out for a satellite system). So, I guess I will be stuck with 56k for a while.

Re:hehe (0, Redundant)

sllort (442574) | more than 12 years ago | (#2622669)

I bet bandwidth skyrockets on friday...

Or perhaps response times will skyrocket as bandwidth plummets. Who knows. Bandwidth, response times... these words. They're all so confusing.

Netcraft stats (1, Offtopic)

Cally (10873) | more than 12 years ago | (#2622583)

If this really happens, it'll be interesting to see whether it show up in the Netcraft web server survey [netcraft.com] . Sircam, nimda and Code Red seem to have coincided with a rise in IIS installations at the expense of Apache :(( Could this be conclusive proof that there's no such thing as bad publicity?

No problems here (0)

Anonymous Coward | more than 12 years ago | (#2622584)

My provider, Shaw Cable, started making plans for this almost two years ago. They've been transistioning users to the new servers months. Yay for foresighted providers:)

Its good news! (-1, Flamebait)

Anonymous Coward | more than 12 years ago | (#2622589)

It means fewer coons and slopeheads will be online.

Re:Its good news! (-1, Flamebait)

Anonymous Coward | more than 12 years ago | (#2622645)

How do the coons use a mouse without opposable thumbs? They are clever vermin, no? But still this thumb thing has got me.

Shaw cablesystems in Canada (2, Informative)

twilight30 (84644) | more than 12 years ago | (#2622595)

... have rolled out their own infrastructure at an estimated cost of C$100m. They've been "hassling" @home customers to shift over for a couple of months now, running contests as incentives, and so forth.

I'd supply links but most Shaw customers visiting this site probably already know, and I'm feeling lazy.

A good motivator (0, Troll)

nsample (261457) | more than 12 years ago | (#2622605)


I think @home going dark could be a really good thing. The ensuing clamor might be enough to motivate the gubment to monopolize Internet provision and bring it to everyone for a reasonable fee. Monopolies work for water, power, and sewage (to some extent), so why not Internet access? Bridge the rich-poor gap and bring the Internet to everyone. Monopolize it and make it reliable.

Re:A good motivator (0)

Anonymous Coward | more than 12 years ago | (#2622656)

They can't do that!!! It would give Rush Limbaugh a heart attack! Don't you realize that Marxist rebels are taking over Congress as we speak??

Put the government in charge (0)

Anonymous Coward | more than 12 years ago | (#2622673)

Oh yeah, that'll make things *so* much better. After all, they're world famous for running their projects more efficiently and staying under budget than companies can.

Re:Put the government in charge (2, Insightful)

nsample (261457) | more than 12 years ago | (#2622718)

That's not the point. When's the last time your "water provider" went out of business? When's the last time you could get access to water because you weren't in the coverage area?

Sometimes monopolies are good. I'm all for free trade and competition, but don't be blind to the virtues of a solid system of regulated monopoly that's worked for generations just because sometimes you fall for hyper-capitalist rhetoric.

Re:Put the government in charge (0)

Anonymous Coward | more than 12 years ago | (#2622726)

There's a rather large difference between keeping welded pipes full of water and keeping computers running.

Re:A good motivator (0)

Anonymous Coward | more than 12 years ago | (#2622701)

Marxist rebels and Jedi knights, all luring you to the Darkside!


bessides, me an' muh hillbilly kinfolk don't need no fancy e-lektricity... we gots whale-oil an' tallow lamps. Don't need no runnin' water... gots us a outhouse. Don't need no nInernet... gots us gossip down to the country sto'.


sho' nuff.

Re:A good motivator (5, Insightful)

camusflage (65105) | more than 12 years ago | (#2622750)

The ensuing clamor might be enough to motivate the gubment to monopolize Internet provision and bring it to everyone for a reasonable fee.

This is wrong on so many levels it's difficult to even begin. First of all, the government is the last entity I think of when I consider responsive, efficient organizations. I don't know about you, but I like both of those qualities in my internet connection.

This is ignoring the fact that Carnivore would go by the wayside. Who needs Carnivore when you just own the whole thing?

We see what happens in other countries when the government runs the internet. Why, just this week, we've had 17k internet cafes shut down in China [slashdot.org] and Saudi Arabia looking to build an even bigger firewall [slashdot.org] .

You thought that the interstate highway system was yours because of gasoline taxes? In times of war the DOT has the authority to take over whatever roads the military needs to move troops/supplies. I don't know about you, but I don't relish the idea of getting kicked off the net for any reason, let alone some religious nutjob.

bad idea (-1)

ArchieBunker (132337) | more than 12 years ago | (#2622752)

So in other words the people who don't want/need high speed net access are forced to pay for the people that do? I really do hate socialism. Here we go with spreading the wealth again...

(Former) Canadian @Home Providers (2, Informative)

Rob.Mathers (527086) | more than 12 years ago | (#2622606)

FYI, there are three Canadian providers of @Home's service. The biggest (at least in eastern Canada) is Rogers, which started up separate email servers on Friday (after two delays for more testing), and started up their separate web servers (AFAIK) about a week before that. The 2nd-largest, Shaw, wanted to separate itself about a year ago, and started switching web servers long before @Home even filed for Chp.11, and switched email services about 2 months ago. Cogeco switched it's web and email services about 1 month ago.

Um... doesn't anyone here know... (3, Insightful)

SwedishChef (69313) | more than 12 years ago | (#2622611)

the difference between Chapter 11 bankruptcy (where the court holds off the creditors while you submit a plan and work towards paying everything off and becoming profitable) and "going dark"???

No wonder so many dot.coms went tits-up

Re:Um... doesn't anyone here know... (0)

Anonymous Coward | more than 12 years ago | (#2622621)

Do you know what "UNPLUG" means?

@Home trying to keep subs until last packet.... (5, Informative)

Arethan (223197) | more than 12 years ago | (#2622619)

I'm hearing rumors that @Home is delibrately causing issues with customer account conversions at various cable offices. My fiance is a CSR, and she's been talking about how @Home's sytems are no longer removing modem records from the headends, and the regional General Manager is contantly on the phone bitching at them to fix it (and fast). Apparently every time they try to convert a customer, they issue the account close operation, and it returns successfully, but the customer's modem stays online. When they add the local record for the subscriber, their UBR is given the appropriate information and will accept the modems, but the customer has a 50/50 chance of the @Home UBR responding before theirs. Effectively keeping most customers on @Home's network.

You'd think that they were just having issues with their UBR, or maybe with their access to @Home's subscriber management system, but they are able to successfully add new customers to their own service just fine, and everything was going smoothly with conversions until just a week ago.

Could be @Home being a prick until the very last minute, could be a coincedence. I'm not apt to support one theory or the other, I'm just relaying what I hear.

Moderation: -1 Heresay! (lmao)

Great troll (0)

Anonymous Coward | more than 12 years ago | (#2622690)

Great troll :)

A+ work making up bullshit that doesn't make sense. The moderators really bought into it.

"CSR", "UBR", moderators eat up terms they don't understand.

Well, small wonder! (0)

Anonymous Coward | more than 12 years ago | (#2622620)

Excite@home is no doubt going bankrupt due to all those NATs [slashdot.org] .

Back-up cable (1)

thulldud (4406) | more than 12 years ago | (#2622622)

My connection went essentially "dark" on the 15th of this month...I could see arp request packets flying hither and yon, but nobody answering them, especially not the gateway. Other folks at my office (who live in different towns) say their service was not interrupted, but I'm back on the 56k baud soda straw for the duration. Just as well that the 2.4.15 kernel was a wash ;-)


Charter is the local cable provider, and their backup plan is to bring their own ISP in -- Pipeline. Well, one might have figured on that, but they seem determined that I should not forget for one waking moment that they're coming to save the day. I got an appointment with the installers to come to the house -- it's all set! So stop with the recorded messages on the phone, already!

Unplug? (1, Offtopic)

dr_dank (472072) | more than 12 years ago | (#2622623)

According to this CNET article, excite @home could be pulling the plug on cable modem subscribers.

After going to the first ten thousand houses to unplug the modems, they'll probably just opt to throw some big switch.

My ISP Service (2, Interesting)

MBCook (132727) | more than 12 years ago | (#2622626)

Well, first I'd like to say "you guys never post my stories even thought they may be the same as one that gets posted later".

SERIOUSLY: I have Comcast@Home and do NOT want to lose my service. This is the best ISP that I've had (partly because of the speed). I waited for months to be able to get off of my 56k modem (which could only get ~21 due to the terrible phone lines), only to have it canceled in a few months? Just my luck. I am about 12x too far out for DSL and my only other option would be to go back to ISDN which is about 15x slower and costs easily 3x as much per month. I hope @home knows that there are many people like me who would be willing to pay an extra $5 or $10 per month if only I could keep my service. I have no other options. Let's review why:

  • Modem - Phone lines only let me have ~21kbps
  • Cable - Have now, could lose
  • Sattalite - Still needs modem, not as fast, HORRID PING
  • DLS - Way to far out for any kind
  • ISDN - 3x plus more expensive than current, and slower
  • Carrier Pigeon Protocall - Can't afford the birdseed

I'm off to try to find the Judge's e-mail so that I can tell him of the situation he may put me and many others in. Of course hopefully the talks will work and none of this will happen, but with my luck...

Re:My ISP Service (0)

Anonymous Coward | more than 12 years ago | (#2622659)

This is the best ISP that I've had (partly because of the speed).

No wonder they're bankrupt! Nothing fails like success.

Satellite and modem (0)

Anonymous Coward | more than 12 years ago | (#2622691)

The old DirectPC service needed a modem for uploading. Look up the new DirecWay or Starband for both up and downloads via the dish.

AYB (0)

Anonymous Coward | more than 12 years ago | (#2622628)

All Your Base Are Up Your Ass!

Rogers@home (1)

MKalus (72765) | more than 12 years ago | (#2622633)

is moving everyone to their own infrastructure since last week and they seem to hope they have everyone off by the end of this week.

Only drawback of this: I lost my static IP :(

Michael

Show some confidence (2)

alanjstr (131045) | more than 12 years ago | (#2622634)

Comcast [comcastonline.com] seems to have confidence that there will be no interruption in service. AT&T is buying Excite@Home's broadband pieces, so of course they won't be worried. Since Comcast and Cox are major shareholders along with AT&T, there's plenty of squabbling because no one wants their customers to go dark.

Trolls aren't budging. (0, Flamebait)

sllort (442574) | more than 12 years ago | (#2622639)

Could milions of trolls and Nimda spreaders be taken off line?

Trolls? Is that what you're calling Windows users now?

Charter customers should be OK (1, Informative)

Anonymous Coward | more than 12 years ago | (#2622646)

I have Charter@Home, and they are in the process of switching everyone over to Charter Pipeline, their own network.

Rogers@Home is trying to convert like crazy (1)

kawaichan (527006) | more than 12 years ago | (#2622649)

Rogers@Home is trying to convert like crazy for past few days, it's on the damn TV. You get a new email ending with @rogers.com but it is pissing awfully a lot of people.

I think if you call the tech support now, the wait time is around a couple of hours

Re:Rogers@Home is trying to convert like crazy (3, Interesting)

GenetixSW (35311) | more than 12 years ago | (#2622722)

but it is pissing awfully a lot of people

It sure is!

Frankly, I'm very disappointed with what Rogers is doing to its subscribers. I've been a customer for over two years, and I haven't left despite the frequent occurrences of down-time (initially, at least). It's gotten better since... Until now.

The single most horrible change that was implemented was the requirement for the 'From' field to be set to an @rogers.com address. That is completely unacceptable for many people, like me. I use a forwarding address for specifically this reason: I don't ever want to go through the hassle of informing people of an address change. I refuse to change the 'From' field, and rightly so. Problem is, I can't send email outside of the @rogers.com domain. Oh joy.

Another great disappointment is the loss of static IP. When I signed up, I was promised a static IP address. A year and a half later (not bad!) the service changed to dynamic, with the option of static (eg. gather settings, set the router, go on with life). Once the transition is complete, static addressing won't even be possible, much to my dismay. I don't care that I need it or not, it's a matter of a promise being a promise.

But there's more! The inbound email servers changed their user name requirements to "userid"@rogers.com (from "userid" plain and simple). This is a pain to get working under Netscape 4.x. For those of you who have yet to make the transition, please go see this Netscape article [netscape.com] for information on how to make the change work. I didn't have time to look that up beforehand, so I got my family to make the transition to Netscape 6.2.

The list goes on... Tens of thousands of the 500 000 Rogers@home subscribers use Netscape. It was supported for a long time. Slowly, however, support for Netscape was dropped. Now the techies, whether they want to or not, are not allowed to assist with Netscape matters (save for giving out server info... I'll get to that).

When it comes to server info, Rogers did not, sadly, tell the techies or even their supervisors what the "real" servers are. Instead, they insist everyone use 'pop' and 'smtp', which is find and dandy if you don't have a router, but useless if you do. It took a lot of searching through newsgroups to find what the real servers are. I don't blame the techies for this; I blame Rogers.

I have much to gripe about over this transition and the service in general, but I think this is enough ;-) It's a shame customers are being neglected and lied to as much as they are. If Rogers weren't the monopoly around here, I'd consider (NOT necessarily follow through on) switching to another service. Sympatico, though, is not an option (for me. I dislike PPPoE).

Thanks for hearing me through. Cheers!

Won't AT&T immediatly take over? (1)

mikelobby (531909) | more than 12 years ago | (#2622657)

Since AT&T is a majority shareholder and ALL of their Cable Subscribers rely on the @Home network, why would they let the network go tits up? In the letter they are sending out they say that they are building their own broadband network "just in case". Seems like a waste of time and money when they could just buy up @Home's fully functioning infrastructure for pennies on the dollar in bankruptcy court. Or maybe I am wrong and they can instantly pull another network the size of @home out of their arse.

Re:Won't AT&T immediatly take over? (1)

kawaichan (527006) | more than 12 years ago | (#2622675)

Most of the stuff is probably already in place long ago. it's part of their plan to get @home off real cheap.

If they indeed go bankrupt, you can probably buy @home a lot cheaper than what how much it costs now.

Seeing most of the @home users are fine, can someone actually tell us how many are actually going down after Friday?

Re:Won't AT&T immediatly take over? (1)

CJ Hooknose (51258) | more than 12 years ago | (#2622720)

Most of the stuff is probably already in place long ago. it's part of their plan to get @home off real cheap. If they indeed go bankrupt, you can probably buy @home a lot cheaper than what how much it costs now.

I got a physical letter and an E-mail from AT&T @Home in my area (Lansing, MI) saying that AT&T were trying to buy Excite's network but had a backup plan to migrate all their users to an AT&T-owned network in place. They said they would call all the subscribers if they couldn't buy Excite's network. "Service interruptions are possible" was repeated a few times. Business as usual, really.

Re:Won't AT&T immediatly take over? (0)

Anonymous Coward | more than 12 years ago | (#2622698)

With 50 billion a year in revenue, I suspect that yes, they can simply pull a network the size of @home out of their arse.

NO MORE SPAM!!! (1)

LordXarph (38837) | more than 12 years ago | (#2622661)

This is great news. On friday, we can expect a drop in VBS worms, spam, and IIS attacks. Hooray!

-Lx?

Already switched here (3, Informative)

RollingThunder (88952) | more than 12 years ago | (#2622662)

We've been barraged for a couple months on Shaw @Home to set up new shaw.ca addresses.

DSL and Cable (1)

fishebulb (257214) | more than 12 years ago | (#2622668)

I always looked on the cable company's as a bit more stable. The DSL were to dependant on someone else's infrastructure, while cable owned a lot of it. The DSL companys have been dropping left and right, and lately ive noticed the phone companies really pumping their service. I always wondered if the phone companies were jerking around the DSL providers to drive them out of business then clean up the pieces. Maybe cable companies are a bit dependant on the telcos at one point. id assume they would directly connect into the NAP's but who knows.

The Real Story of Flight 93 (-1, Offtopic)

flight93 (539532) | more than 12 years ago | (#2622676)

The Real Story of Flight 93

In the first few days after September 11, Lisa
Beamer could not sleep for more than an hour. Then she would
wake up and cry. She worried about the boys, David, 3, and Drew,
19 months, and the new baby due in January. David wanted to
know why, if their father loved them so much, he had gone to be
with Jesus. And there was that one nagging question. Why had her
husband, a man so attached to his cell phone that Lisa had to
confiscate it when they went on vacation, not called her from the
plane? Other passengers had called home from Flight 93 to say [msnbc.com]
goodbye and talk to their loved ones. Why not Todd?

I have the opposite problem (2)

SCHecklerX (229973) | more than 12 years ago | (#2622681)

comcast took over the local cable company, and is forcing my ISP to stop providing cablemodem access. Choices are to stay with cable, and get comcast's crappy service which won't allow me any servers, go with sprint/earthlink dsl (yeah, right!), or stay with current ISP, but pay more, but still run all my servers. Any way I go, I end up with PPPoE and a 128K upstream cap (I have 512 both directions now).

Rogers is up (1)

Mals (159840) | more than 12 years ago | (#2622689)

Rogers is still up, just that they are dropping the @home. They recently setup new mail servers, etc to handle the switch over and are even providing a lot of incentive for users (Futureshop shopping sprees) to switch over early anticipating the closure of excite@home.

Well, there is this (1)

A_Non_Moose (413034) | more than 12 years ago | (#2622693)

no more XP..eXasperating Pissants attacking my machine from IP address 0.0.0.0.

The down side, of course, is they, nor I, will have access (possibly).

IP 0.0.0.0, yeah, sure, this is an os for "home users"....or maybe the @home users being equated with Nimda and 1337 |1DD13$ is somewhat dead on.

Re:Well, there is this (0)

Anonymous Coward | more than 12 years ago | (#2622742)

If that is happening, you need to contact your ISP. It's their fault for not doing ingress filtering.

For those with Adelphia PowerLink@Home... (4, Informative)

antdude (79039) | more than 12 years ago | (#2622694)

Please read this thread [dslreports.com] on DSL Reports. It includes important information, schedule [24.48.59.187] , etc. :)

don't let the screen door ... (5, Interesting)

chip rosenthal (74184) | more than 12 years ago | (#2622710)

It will be a huge relief in my spam load when @Home goes dark. My most recent attempt to report a spammer with a business-class account was bounced:

Date: Mon, 26 Nov 2001 22:52:21 -0800
To: Chip Rosenthal <chip@unicom.com>
Subject: Fwd: Newsletter Provided by The Black World Today [Evaluation - see full header]
From: AUP Enforcement Team <abuse@home.net>
Reply-To: AUP Enforcement Team <abuse@home.net>

Dear Chip Rosenthal,

Your message, including your pasted-in email message body, firewall log,
or newsgroup header, exceeded the maximum message size allowed by our
mail service. Please reduce the size of your email message and exclude
any excessive message body or MIME/UNICODE text.

For firewall users, usually one line detailing a system probe attempt
from an @Home user is sufficient for us to take action on the event.
Multiple lines detailing more than one event from the same user are not
necessary.

Thank you,

The @Home Network Policy Management Team

The message they refused was a whopping 50K.

Oh, and of course they fail to return the original report so that you can revise and resubmit it. That's a favorite trick of spam-friendly ISPs.

Pity @Home flushed all that money on the Excite portal. Otherwise, maybe they could afford another disk shelf for their mail server.

What's the problem? (1)

antarctican (301636) | more than 12 years ago | (#2622712)

Why do you have so much trouble with high speed internet in the States? People want it. PEople are paying for it. Why do I continually hear stories of substandard service, quality, and speed and overly high prices? Why do things 'just work' here in Canada but not down there?

My only theory is because of regulation up here keeping the companies in line. Hmm.

Thank god (2)

Lumpy (12016) | more than 12 years ago | (#2622713)

excite sucked and was voted as the planet's worst ISP.

AT&T has a great plan I hope. although a monkey with a stick can do a better job than excite did.

just let the local cable offices deal with it. it's not like a proxy server, dhcp server and email server takes anyone with a brain to operate.

Millions of trolls and Nimda spreaders... (4, Funny)

Manaz (46799) | more than 12 years ago | (#2622719)

Could milions of trolls and Nimda spreaders be taken off line?

What, AOL are being closed down too? :)

I'll go dialup before Qwest gets another cent! (1)

pheph (234655) | more than 12 years ago | (#2622724)

Qwest has given me byfar the most awful cellular service ever, and I jumped on the cellphone bandwagon in 1995. They've disconnected my home lines on numerous occasions. I'd hate to see what comes of their DSL, especially now that they're in bed with MSN!

Anyone know of any good Portland, OR based DSL providers? Most I know get the wire from Qwest anyhow, so I'd be just as bad off. I'd be more than happy to hear out suggestions tho!
-Scott

Some clarification (1)

Matey-O (518004) | more than 12 years ago | (#2622725)

I pay AT&T for my service. An AT&T truck came out (or rather a subcontractor), and AT&T has been my only contact on the one time I had problems.

I thought Exite only provided the 'high bandwidth added content' portal homepage (oh, which I never used)

So the default homepage goes dark, they can't redirect it to msn.com? (erm, how bout aol.com?....slashdot.org?)

rogers@home will be okay (1)

awptic (211411) | more than 12 years ago | (#2622730)

It seems at least rogers@home has put some planning into this, they've been continuously broadcasting instructions on how to convert your network settings to the new service, and all the *.on.wave.home.com addresses have changed to *.rogers.cable.net within the past few days.

Just like the inner cities (-1)

Ralph JewHater Nader (450769) | more than 12 years ago | (#2622731)

Looks like the Jews have won, manipulating the world from their shadowy hideouts.

This could get interesting.... (2)

coyote-san (38515) | more than 12 years ago | (#2622734)

This could get interesting.... I have an @Home cable modem, but am totally self-hosting. I use the cable modem solely for connectivity, running my own DNS servers, getting mail via MX records at my old ISP, etc.

It should go without saying that @Home customer service has no idea what to do with me. They don't have a mechanism to support a "foreign" email address for customers who neither need nor want the "@Home experience." (It could be worse - USWorst DSL service now requires you agree to the incomparable "MSN experience.") Every service call is a joy because I have no clue what my username or password is, and they can't believe anyone has had an account for years yet never logged in.

Hopefully if things go *splat* I'll get a call... or can get through to them. I'll be severely annoyed if I have to go back to dialup after I finally dropped the second phone line.

You forgot the spammers! (1)

rsimmons (248005) | more than 12 years ago | (#2622736)

Now one of the top spam factories [spamcop.net] will finally die. Hopefully, any parts of it that continue under a different name will also open abuse departments. For a while now, the @home abuse department has been asleep at the wheel. Spamcop started sending complaints for abuse@home.net to /dev/null quite a while ago. This could definitely be a good thing.

uh oh (0)

Anonymous Coward | more than 12 years ago | (#2622737)

No no! Not the trolls!

Optus@Home in Australia (0)

Lefty2446 (232351) | more than 12 years ago | (#2622753)

Reached an aggreement with Excite@Home in Australia months ago and have scince been moving over to their own infrastructure. Changes are complete now except for internal newsgroups :-(

Adrian
Load More Comments
Slashdot Login

Need an Account?

Forgot your password?