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What Turns You Off About Evaluation Software?

Cliff posted more than 12 years ago | from the you've-already-registered-why-not-download-it dept.

The Internet 699

An Anonymous Coward asks: "I work at a mid-tier software company (which shall remain nameless, lest I draw attention to myself). Recently we have started making 30 day evaluation versions of our software available for download after prospects register. An email containing a username and password is sent to the registrant a few hours after submission. We have been surprised to find that not a few registrants don't actually go on to download the software. We make the file size and system requirements clear up front. I would guess some slashdot readers get involved in evaluations. What process do you go through? Why might you stop short of actually downloading the software?"

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what turns me on is... (1, Offtopic)

AnimeFreak (223792) | more than 12 years ago | (#3369914)

...those chicks in those X10 camera ads.

If spyware had those chicks flashing on my desktop, I'd let them take all my personal information.

But since that doesn't happen, any evaluational software with spyware in it doesn't turn me on.

Evaluation Software (5, Interesting)

Anonymous Coward | more than 12 years ago | (#3369949)

A large factor in my downloading a piece of evaluation is whether there is a crack available for it. If there isn't a crack then if the evaluation isn't hindered in any way for the amount of time it is allowed to be evaluated would be a factor. Of course, usefulness of the software is a large portion as well. Assuming there is a crack, then if the software is used frequently it would get paid for sometime.

Re:what turns me on is... (0, Insightful)

Anonymous Coward | more than 12 years ago | (#3369988)

agreed.

Crack (0, Troll)

Anonymous Coward | more than 12 years ago | (#3369915)

I personally just crack the program. No evaluation period for me. :)

Re:Crack (-1)

MMMMMMMMMMMMMMMMMMMM (537317) | more than 12 years ago | (#3369941)

you are a crack addict

Re: yer mom (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3370039)

Haw haw.

( | ) - Blargh. Blaugh. Blub.

( | ) - Hello. I explain punk rock.

( | ) - Hello, hippy! I punch you in the cunt!

I dont enter my email (5, Insightful)

reptilian biotech (237193) | more than 12 years ago | (#3369916)

If it wants a valid email addy, I forget it and find something else. say no to spam

Re:I dont enter my email (5, Insightful)

TedCheshireAcad (311748) | more than 12 years ago | (#3370028)

If I am going to use commercial software, it means I gave up trying to find a similar product under the GPL. I have only come across this problem in several instances, all times when I needed something for a Windows network.

How to turn customers off:
1. Make them enter an e-mail address.
2. Make them fill out a form. See 1.
3. Make them wait for registration info.
4. Use a 30 day limit. 90 sounds better.
5. Make them do all that crap for software they didn't need or like anyhow.
6. Have you sales staff hound them nonstop by phone and e-mail and personal visits. (Will you folks at StorageSoft get the point?)

How to turn customers on:
1. 90 day or unlimited trial only with the stupid features turned off.
2. No registration crap.
3. Precise product description, no lies.
4. Screenshots, my god, screenshots.
5. Multiple fast download sites. I should be able to get 150k/sec at least.
6. No hunting for downloadable files. This goes for you too, Real.
7. Upfront licensing policies and prices. Tell me on your website how much I have to pay for 1, 10, or a site license.
8. I will call you if I want to buy it. Don't feel free to bother me during my lunch hour. Your voicemails get deleted, too.
9. If you must have my e-mail address, remember this: My inbox is a sacred shrine, none shall enter that are not worthy.

-my $.02

Re:I dont enter my email (2)

Forge (2456) | more than 12 years ago | (#3370100)

Simple. Don't ask people to register for downloading software.

That is your problem right there. Put it on an FTP site and link to that from youir web site.

The registration process should be for paying customers with a permanent license and even then just optional.

Some people buy software with cash and never register. Deal with it.

That's it. Don't try to track who downloads your software. That's how you get people to actualy download your software. If they like it they will either pay the registration fee or seak out the crack.

I guess you could try making the latter more dificult.

A few hours? (5, Insightful)

AllDewedUp (20540) | more than 12 years ago | (#3369921)

If I had to wait a few hours to get my user/pass just to download the software, I'd probably either forget or move on.

Re:A few hours? (3, Insightful)

Doppler00 (534739) | more than 12 years ago | (#3369959)

Most people using the internet have an attention span of about 1.3 seconds (my own estimate). If your server can't generate e-mails with passwords fast enough people will simply look elsewhere for the software they are looking for. I think the goal should be to make the demo as easy to download as possible, but then have it stop working after 30 days. Or even just disable the "save" or "print" features. If people find it useful enough, they will probably purchase it (for comercial use).

Re:A few hours? (-1)

MMMMMMMMMMMMMMMMMMMM (537317) | more than 12 years ago | (#3369989)

Your post is too long to read. I give up.

Re:A few hours? (2)

kruczkowski (160872) | more than 12 years ago | (#3370064)

I read a study somewhere that the actual attention span is 7 seconds. If a person does not get the website to come up within 7 seconds they will close it.

Re:A few hours? (1)

AllDewedUp (20540) | more than 12 years ago | (#3370081)

That seems reasonable, just based upon my own experiences with web browsing. What I would find interesting is if that time span shortens when clicking down a list of search results from, say, Google.

Re:A few hours? (2)

wnknisely (51017) | more than 12 years ago | (#3370024)

I agree. Generally though I don't forget, I typically find something that suits my needs in the time that I'm waiting.

If I'm looking for software to solve a problem, I'm generally looking to solve it and move on and get back to work as quick as I can. Sadly, as weird as it sounds, I can't concentrate on any one task long enough for it to make sense for me to wait hours to get something installed. I think the problem through, solve and move on - and generally forget all the nuances I just thought through. I don't want to have to do my random walk down the problem solving tree all over again when I'm finally allowed to install the software that might or might not be the solution.

Re:A few hours? (1)

Bob Zer Fish (568540) | more than 12 years ago | (#3370030)

I find that quite often I actually own the software which gives the free trial or whatever, and its easier to just download it again if I have just reinstalled. (or if I need it on another computer for example). Hence, why bother giving email info? Then I'll get your stupid annoying spam saying 'Hoorah, we offer our product for 25 dollars less if you jump through a flaming hoop while we video it' kind of thing. Pointless.
If I don;t own, then I'll download it. Do I need to register/provide email? If No, then click download... move mouse to something else while downloads. Ta-da. Finished. (conneciton is fast :P). If Yes. I think for a sec.
Do I need this software?
Do I fancy getting even more spam?
How long is registration going to take?
Am I gonna ever come back here, if its crap?
IS the web site well designed -- if they can't do a decent web site, then they're likely to be pretty lame programmers OR they are very over-worked programmers... so there could be more bugs.
Can I give false details? Hmm, if NOT, then I'd sod it, unless it was Photoshop 7 or something. ;) ie. Something decent.

Re:A few hours? (0)

Anonymous Coward | more than 12 years ago | (#3370126)

It is annoying as hell to give up my email address, only to worry about being spammed, and have to wait "few" hours to download something I can find elsewhere immediately.

It's a little hard to explain to my boss that his/her eval will be done in a "few" hours after I get the userid and password.

can i be (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3369924)

can i be first post??? I really have never been - on top of that, i keep submitting lame articles, yet they never get posted!

Re:i can be (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3370072)

I am going to put it on my new website of different hurts I have gotten on my foot, but it looks like a waterbug. The scissors actually
fell point-down, see, instead of in the sideways way that would make it ziggy-looking. But I can see how I wasn't clear about that, and it was probably a logical assumption that the scissors landed flat, and were absorbed into the flesh of my foot, because that could actually happen. I think that happens in car crashes sometimes and in
pedestrian mishaps, because of like when you see a guy who has, like, the kind of nose of one guy, and the kind of forehead of another guy, that is probably how he got that way. That almost happened on the Flintstones once, but I poked my eye right then and didn't see how it ended, and then a long time later, that episode was on again, and I was anxious to see how it ended, but your guts remember stuff even when you have forgotten them, and so my eye felt all pokey at that same part and it hurt real bad, so I also missed it that time, and I can't even watch the Flintstones anymore.

Re:can i be (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3370079)

Nope, you are not first post. Be happy.

Need some help on my military job (-1)

MMMMMMMMMMMMMMMMMMMM (537317) | more than 12 years ago | (#3369925)

im a cook in the national guard
the thing is i dont know how to cook
i would appreciate any advice you could send me

Re:Need some help on my military job (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3369952)

Okay. Head to your local grocer's. Head to the freezer section. Buy lots of premade meals. Or, if you're feeling cheap, just serve MREs-- the troops will love it. If my Army friends are right, the order of deceasing good flavor is MRE boxes, MRE, and then regular chow.

I give a fake email (1, Redundant)

SweetAndSourJesus (555410) | more than 12 years ago | (#3369928)

and then I'm annoyed when the next page says 'a link/uname/passwd has been emailed to billg@microsoft.com'

Are you making it clear up front that you're mailing info and not just providing the download right off?

Re:I give a fake email (1)

rabidphilosophy (569888) | more than 12 years ago | (#3370084)

Hey man, that is not funny. I only like software that costs over $200

Bill Gates
I'm rich

I lose interest (1, Redundant)

Ingram2435 (570235) | more than 12 years ago | (#3369933)

when i have to register also if the product isn't really good then i'll just leave it alone and look for some freeware

Click-through EULA? (5, Insightful)

Inode Jones (1598) | more than 12 years ago | (#3369934)

You don't mention what your registration flow is.

Typically, in my industry, anyone downloading evaluation software or even documentation must click-through a EULA. At what point, if any, in your register/download process do you do this?

If you take the email registration info before presenting the EULA, then you could be losing people there.

Why surprised? (1, Insightful)

trailerparkcassanova (469342) | more than 12 years ago | (#3369939)

We have been surprised to find that not a few registrants don't actually go on to download the software.

They're registering with bogus info.

why does it take so long (1)

xarfel (250123) | more than 12 years ago | (#3369943)

maybe they are looking for an app that does what yours does and need it now? hard to say being so vague, but i personally hate when it takes more than 5 min. for a company to send me a validation or something of the like.

Who knows what is going to happen to the info? (5, Insightful)

snStarter (212765) | more than 12 years ago | (#3369944)

Once I start giving information for a demo or evaluation download I know I'm going to get tagged by the infernal sales dept who will write/call/FAX and make my life miserable. Maybe sell my e-mail to other prospects. So sometimes I just get to the point and think "is it really worth it?"

And often the answer is "NO".

Re:Who knows what is going to happen to the info? (1)

danox (232017) | more than 12 years ago | (#3370025)

I think that you and many others are not reading the question properly. The people have already registered, they have already given their email address, and a password has been sent to them, they are just not proceeding to download the software once they have already registered.

I could think of only one reason, which is that it took too long for them to get the registration email, and by then they have found something else that was easier to get a hold of and suits their needs. Thats really the only reason I would think that someone would go through all of the registration process, and then not bother to download. I have actually done this a few times. I register and the process is tedious and annoying, and once its done, there is no instant email, and I keep looking, usualy I will find another product that I can download straight away that looks just as good. When the registration email finaly comes, I just delete it cause I'm not interested any more.

I think that other people have suggested this already, but the author needs to respond imediately, and make the product as available as poissible, I would even recomend forgoing the initial registration. At the very least, your email with reg details should be dispatched as soon as they submit their details.

You answered your own question (5, Insightful)

RN (21554) | more than 12 years ago | (#3369946)

Registration is the main turn off, at least to me. It's just annoying that you have to give your info to some nameless company just for the privilege to evaluate their software. By the time you get validated, it just takes too long and is too much of a hassle to bother actually downloading it.

If the software is that great, you should just let people download it, no need to have people jump thru hoops. When you get free samples at the supermarket, they don't ask you for your name and address.

Re:You answered your own question (2)

eddy (18759) | more than 12 years ago | (#3370110)

I experienced this just recently, as I had to [quickly] get a commandline win32 pkunzip. So I went to pkware [pkware.com] ... where they wanted me to register. Um.. don't think so.

So I turn to Google, and in a few seconds I have found a place where I can just grab the archive, no questions asked.

You want me to try your product? Just put the gawd damned archive up for download. Don't ask me questions. Don't try to email me "download instructions". I don't need instructions, I just need a clean link to the download (don't use javascript or buggy redirection CGIs either).

Latency! (5, Insightful)

DragonWyatt (62035) | more than 12 years ago | (#3369948)

An email containing a username and password is sent to the registrant a few hours after submission...

Why might you stop short of actually downloading the software?

The very nature of getting a free eval download revolves around the impulsive nature of the user/customer. Make 'em wait a few hours and you've removed your advantage.

the wait.... (5, Insightful)

Pfhreakaz0id (82141) | more than 12 years ago | (#3369950)

In the words of Veruka, "but I want it NOW!"...

If the link/password/whatever hasn't hit my inbox in a minute or two, I'm probably moving on looking for another thing to try. Welcome to the short attention span decade.

Not worth the wait.. (1)

jdonnis (115371) | more than 12 years ago | (#3369951)

If I have to wait hours for a 30 day evaluation license, it is in MANY cases easier and faster to find a warez copy and use that for evaluation.
Then I can take the time I need to evaluate the software, which I then either uninstall or ask my software purchasing dude (not sure of the correct english term) to buy for me (believe it or not, its true).

Re:Not worth the wait.. (0)

Anonymous Coward | more than 12 years ago | (#3370113)

I do the same thing... If we like the program we may buy a load of licenses.
I can think of one piece of software that I found a warez copy, and we later made a $10K purchase of licenses. Moving from one companies solution, to the competitors in the process. We continue to buy their prodcuts to this day.

reg process turns me off (4, Insightful)

stubear (130454) | more than 12 years ago | (#3369953)

Unless I really need the software I avoid registration processes such as those that you require. I do not like to give out personal informaiton, including e-mail addresses, just evaluate software. Not only am I concerned about spam, I abhor receiving e-mails from the sales staff of the company, especially if I state that I do not want to receive e-mail from the company if that option is available. If you want people to evaluate the software and purchase it after the evaluation period is through, provide a warning at the end of the eval which links the user to the comany website where they can purchase the software. If they truly want to buy it they will. Also, offer a link in the help menu which directs the user to the web storefront where they can buy the software should they decide to do so before the eval period is up.

We... (0)

TheFrench (574324) | more than 12 years ago | (#3369954)

We surrender.

community outreach (1, Funny)

Anonymous Coward | more than 12 years ago | (#3369957)

Greetings, I am a representative of a think-tank in a large country. I am sending out a call to all parties who have been injured by the supporting and using of linux. There are numerous subtle, dangerous, and long-lived side-effects from using linux. I am putting together a portfolio of these deleterious effects. It would be a great help for all if you list here some of the travails you've endured as a result of linux use. But more importantly, we need to hear about how you were tricked into using linux, and were hurt by it. You might think your linux use has been benign, but later you may discover problems.

Re:community outreach (0)

Anonymous Coward | more than 12 years ago | (#3370099)

Well, because of Linux, I've been sent to a certain www page that contains goatse in the url. I'm sure I've been psychologically traumatized as a result of that. Also, I've been physically injured as I once poured hot grits down my pants. It caused me to get second and third degree burns and it really hurts. This was done as a result of Linux people telling me to try it.

I wonder if being turned into a Linux bigot and ESR or RMS lover would count as damages too?

Evaluating software (1)

gmanske (312125) | more than 12 years ago | (#3369958)

I've always doen it like this...
1. Go to the download form requiring information
2. Enter bogus information, one field at a time until the form validation is satisfied. If an email _is_ required, I always use a one time sneakemail [sneakemail.com] address or something I can kill/trace if there's spam.
3. Read email/dl the software.

Gmanske.

Re:Evaluating software (1)

gmanske (312125) | more than 12 years ago | (#3369977)

Oh yeah... In the old days, I'd always sniff around for an ftp server (eg. ftp.company.com); something you might be able to glean from the page source or form action.

More often then not, you'd be able to directly dl the software without form registrations. This seems to be less and less possible now.

Gmankse.

Re:Evaluating software (1)

Doppler00 (534739) | more than 12 years ago | (#3369983)

I use my "for spam only" hotmail account. It's funny how the so called spam filters on hotmail won't filter very obvious spam messages. It makes you wonder. Even spam from a company that I have bought stuff from bothers me. If I was really interested in buying something from them, I would go to their website. They don't need to constantly nag me about stuff I don't want.

What turns me off? (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3369960)

A lack of hot, naked, lesbian love between Anna Nicole Smith and Neve Campbell. Put some of that in your product and I'm all over it!

Joel's rule (5, Insightful)

blacksqr (187231) | more than 12 years ago | (#3369961)

Joel's rule: every barrier to implementation reduces your customer base by 50%

http://www.joelonsoftware.com

i can't find "joel's rule" at that URL (0)

Anonymous Coward | more than 12 years ago | (#3370004)

Who the fuck is this fag named Joel? I can find his rules after spending at least 30 seconds on his stupid website.
All I see is some blowhard pontificating about software development or something equally useless. He really should switch to Hindi, because development is just shit work better left to Indians that will write VB and HTML for pennies per hour.

I will never return to Joel's worthless website.

Anonymous Coward's Rule: If I can't find what I want in 30 seconds I'll go to Google.

Re:i can't find "joel's rule" at that URL (0, Offtopic)

Inthewire (521207) | more than 12 years ago | (#3370049)

Funny you bring it up - Joel is a fag [216.239.39.100]

Re:Joel's rule (2, Informative)

Efes (456511) | more than 12 years ago | (#3370019)

You mean like not hyperlinking your URL's ?
http://www.joelonsoftware.com [joelonsoftware.com] Preach for water and drink wine ...

you want my e-mail address? never. (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3369962)

I refuse to give out my email address for evaluation crapware. You can always find a better solution in the free open source world anyhow.

Re:you want my e-mail address? never. (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3370054)

I refuse to give out my email address for evaluation crapware. You can always find a better solution in the free open source world

You haven't been using computers for very long, have you?

Price. (1)

bl1st3r (464353) | more than 12 years ago | (#3369963)

Sometimes, you get attached to a program that totally OWNS. Only to get dependant on it, and then not able to cash out the 1200$ for a license.

Try making stuff cheap to own, instead of trying to break their neck and make them dependant on software that costs too much after their "try this crack for free" period.

This and that (1)

TACD (514008) | more than 12 years ago | (#3369964)

Well if it's a new program, there won't be any cracks available yet. ;) But really, when looking at a new program, there are many things that might change my mind. Depending on the size and reputation of your company, your program might look suspiciously like something incorporating spyware. Or, I might go look around and find another program that does what I want better. Or, it might turn out that what I really want to use your program for is only available after I register; or it features and unisghtly watermark, or annoying nag message. Or I might just change my mind. Or, if I'm running XP (which I'm not, thank God) my whole computer might just explode in shame. :)

Drunken one-night stands.... (1)

RumGunner (457733) | more than 12 years ago | (#3369967)

It's one of those things where you just do it, and then later regret it. "Damn, I shouldn't have given out my address. That was stupid!" And so on. At least, that's what happens to me.

.

Slashdot's moderation system is not fair (-1, Troll)

Anonymous Coward | more than 12 years ago | (#3369968)

There is no way to raise your score once you have automatic -1 because no one will ever see your stories then. I posted this [slashdot.org] 3 point story as anonymous, because I wanted to see if I could get higher than -1 on anything. Well it did, but the problem is is that I have no incentive to post with my old username because I can never raise my score because people never look at the -1 articles. It's not fair because I should have the chance to increase my karma for good stories, but that post would have been ignored if I had posted it with my username.

Thanks,

Travis
forkspoon@hotmail.com

Re:Slashdot's moderation system is not fair (-1, Offtopic)

Inthewire (521207) | more than 12 years ago | (#3370071)

That's a dirty fucking lie. I've had -1 default posting twice, and both times worked my way out. Slowly, and I've only got 3 now, but so what?

What turns me off? (-1)

Voyager Sucks Ass (570844) | more than 12 years ago | (#3369969)

That shitfest Star Trek: Voyager. Holy shit does that show fucking suck. Sure, I thought it was my lucky fucking day when they ended the series, but now it's even worse. Now it's on every day instead of once a week. Holy shit!

Endless re-runs of that whiny bitch Harry Kim, whining about some wuss-crap while that shitfucker Chakotay talks about some spiritual native indian bullshit. Why doesn't that fucker just admit that he likes drinking whisky and gambling, like every other fucking indian? Jesus Christ.

And don't even get me started on that dyke Janeway. I bet she'd love to assimilate Seven of Nine's pussy with her tongue.

Why HOURS? (4, Interesting)

JCCyC (179760) | more than 12 years ago | (#3369974)

By know you may have already realized the long delay to receive username/password is why people don't download. What I have to ask you is WHY, pray tell, it takes so damn long? Do people manually check addresses or something? You have to /usr/lib/sendmail something to the person straightaway!

Re-registering (4, Interesting)

batobin (10158) | more than 12 years ago | (#3369975)

Might the people be merely requesting a new code to further their 30 day trial? Your software might have precautions against this, but on a Mac I know how easy it is to simply delete a preference file (ircle developers: please pretend you didn't read this).

You could have already thought of this, but that's just the first thing that popped into my mind. They don't download the software because they already have the software. They just need a new code.

Evaluation software bugbears (2, Insightful)

uzhappali (558505) | more than 12 years ago | (#3369978)

1) Collect e-mail address then say "will mail username, passwd". If they had said it upfront and if it was immediate, it would be much more friendlier.
2) Install spy-ware without public notice.
3) Infect registry(for M$), store/replace files in strange non-obvious places.
4) Difficult to uninstall.
5) Send info about user without permission.
6) Source not available. :-)

registration (1)

Jordan Block (192769) | more than 12 years ago | (#3369979)

I will simply not register to try something out. Its a whole lot easier to say 'screw this' and search through courcefoge to find something that will do the same job, no questions asked.

I never get the confirmation (5, Funny)

BurritoWarrior (90481) | more than 12 years ago | (#3369980)

...since I use Cowboy Neal's email address for all registration forms.

A few hours? (1)

dwlemon (11672) | more than 12 years ago | (#3369982)

Are you doing this by hand or something?

That sounds like more than enough time for your prospects to find and download your competitor's products.

Really, when stuff like that takes too long, I spot it in my inbox later, but think "Oh, that, well, I don't really need it now."

I don't really need it now (1)

charon_on_acheron (519983) | more than 12 years ago | (#3370104)

Besides, I think Microsoft just bought that company yesterday.

Oh the shame. :^)

Registration stinks (1)

joel8x (324102) | more than 12 years ago | (#3369986)

Just yesterday I was going to try out some software and I went through the registration using my usual info (Joe@yahoo.com, 1313 Mockingbird Lane....) And realized that they were going to email the password to me. I didn't bother downloading for obvious reasons, and I would not send my real info for a trial because frankly I did not know the company enough to trust them with that info. If you want to let people try out your software, let them try it out without any registration codes. Smart people trust no one, especially midsized software companies.

Limited Use (1)

crmcrob (442325) | more than 12 years ago | (#3369987)

Often times, the reason I fail to download the final version is because I have gotten all the use I could want out of the evaluation. The reason for this comes from a variety of reasons: limited time of utility, change in work duties, and so forth. I'm not sure that there exists a good solution to this problem for the vendor, except perhaps that the final product be made available quicker and easier for the common user, possibly providing it to the user before the duration of the limited use if over.

Time (1)

marcushnk (90744) | more than 12 years ago | (#3369990)

I find that I like to sign up for things and hope.. that some time in the future I find time to trial it.
Unfortunatly unless you want to send someone over to help with my work load.. you can't do anything about it.

Having to give an e-mail address (4, Insightful)

techmuse (160085) | more than 12 years ago | (#3369992)

I do not like to give my e-mail address to companies, because I do not want spam. If I have to give my address to download software, I will likely not give it, or will give an incorrect address.

Re:Having to give an e-mail address (-1, Troll)

Anonymous Coward | more than 12 years ago | (#3370031)

talking about spam, I just got my first bit for ~ one yr, guess where they got my email from, SLASHDOT!

Have any other /. user just recieved some junk like:

John Gbenga & CO.
4, Kolawole Odunsi Street,
Off Unity Road,
Ikeja - Lagos.
Tel:2348033252827
Fax:234-1-7590634

BUSINESS ASSISTANCE

Dear Sir,

It is my humble pleasure to write you this etter, irrespective of the fact that you do not know me. However, I got your contact through Nigeria chamber of commerce and industries. My name is Mr.John Gbenga Senior Advocate of Nigeria (SAN) and a close family lawyer to our former late military ruler, General Sani Abacha who died suddenly in power two years ago.
> Since his untimely demise the family has ffered a lot of harassment from the regime of General Abdulsalaam Abubakar and even this present civilian government. Recently, the wife was placed under house arrest in furtherance of the policy of Vendetta being visited on the family. Although a lot of money has been recovered from Mrs. Abacha since the death of her husband by the present government, there are still huge sums of money in foreign currencies saved with some outside security company in Amsterdam Holland and Mrs. Abacha has showed me documents of where the husband deposited US$20m (twenty Million United States Dollars) in a security vault for safe keeping. This money has been defaced for security reasons and also to avoid it been spent by unauthorized persons.

Since, we have been deliberating on how to invest this fund abroad in a confidential manner until we came to a conclusion to use it to buy houses and part of it will be used for safe and non-speculative investments in your country or Lebanon. But I have chosen your country for the investments and would also rely on your professional advice for any safe and conducive country to invest in. Therefore, you are to fax me immediately the prices of houses in cities of (highbrow area) in your country for us to know how to put our budget.

This money US$20Million can only be processed and received in Europe since it has already been defaced for security reasons. If your conditions are good we will prepare you as the beneficiary of the total fund because we have the documents already with us. The Security Company has called me and Mrs. Abacha to do something about claiming this consignment because of the demurrage it is incurring and we told them we would come and claim it very soon.

You have twenty five percent, while ten percent will be for the expenses incurred on both sides and sixty five percent will be for us, if you accept to help us with this project. I want you to please understand that I am involved in this issue because I am Madam Abacha's confidant. You are therefore to contact me on my private email Please remember to include your current private telephone and fax numbers.
If you keep this project secret, we will be prepared to do more business with you.
Expecting your urgent response.
Yours faithfully,

Mr.John Gbenga (SAN)

few hours? (1)

cdf12345 (412812) | more than 12 years ago | (#3369998)

If it took a few hours to get a code, I would simply find somewhere else to download the version from.

What is causing the delay? Are you manually auth. requests?

I would find a better way to give a passcode, and also send a reminder e-mail a few days later.

Incomplete download? (0)

Anonymous Coward | more than 12 years ago | (#3370001)

Im thinking, like me, if I see the speed is to slow I won't even bother. I'll spend the time to get it from someone else, which is usually less than 5 minutes. If you software is around 100+ megs, and you're on a medium to slow server..you are just wasting your time and possibly profits.

Why I wouldn't... (0)

Anonymous Coward | more than 12 years ago | (#3370002)

Typically, I just don't like to wait. When I'm looking for something, more than likely I need it at that time. And if you can't give it to me, there's usually some other place I can get it. Why would it possibly take a matter of hours to get the user requesting the software their username and password? That is probably what is killing you. Surely there is a way to make it live. I cannot imagine why it would take you a matter of hours to just generate that user a username and password..

Often it is too complicated (5, Interesting)

Cryogenes (324121) | more than 12 years ago | (#3370007)

Take, for example the Borland downloads of Delphi Personal Edition, Kylix Open Edition etc. They ask you to register and fill out forms before you are allowed to download. Then installation itself is another multi-step process with various registration infos getting sent back and forth - it takes hours to complete.

I just don't do this anymore. Much easier to get a version with all necessary serial numbers and whatever included from edonkey or usenet.

Don't require registration. Don't ask intrusive questions. It is not good for your company if the legit evaluation copy is harder to obtain than the warez version.

Do you believe in death after life?

hello (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3370014)

hello, my name is jesus.

good bye.

Short Attention Span (-1, Offtopic)

Anonymous Coward | more than 12 years ago | (#3370018)

(I won't lose you into any further explanations)

I failed grade 3 math but..... (0)

Anonymous Coward | more than 12 years ago | (#3370023)

Uhmmm isn't it obvious?
For more SPAM we get 30 days to try software that might or might not break our system.
You do the math.

They already have a copy. (1)

Jordan Graf (4898) | more than 12 years ago | (#3370035)

They just want a new reg key so they can get another 30 days free.

To be blunt... (2, Interesting)

EastCoastSurfer (310758) | more than 12 years ago | (#3370037)

registration sucks. I usually never mess with products that force me to give real information in order to test it out. From what I have found consumer products just generate some extra spam in your inbox, it's the damn coporate products(high dollar stuff) that gets really annoying. I really don't need some saleman e-mailing me every single day for a month just because I wanted to try out his java database driver!!

how am i supposed to go download it now... (1)

kemster (532022) | more than 12 years ago | (#3370038)

.. when you didn't tell me what company you work for? like i'm supposed to sort through all these emails for eval software and guess which one is for your company?

What Turns Me Off About Evaluation Software? (0, Redundant)

i_want_you_to_throw_ (559379) | more than 12 years ago | (#3370040)

When I can't find a crack for it...

What bothers me (0, Redundant)

1234567890zxcvbnm (548451) | more than 12 years ago | (#3370042)

Is when I can't find a serial/patch on any cracks sites.

Well... (0)

Anonymous Coward | more than 12 years ago | (#3370045)

...I *always* back out of a download of 'evaluation' software when I discover that no one has written a crack for it yet. So there, write a crack along with your 'evaluation' software and watch the downloads increase.

Your product is not unique enough (5, Insightful)

AtomicBomb (173897) | more than 12 years ago | (#3370048)

The simplest reason is the users have found something else in the mean time. It is particularly true if your product is mainstream (eg virus scanner, compression program, image viewer and the like).

Say, they are looking for jp2 viewer, they will go for shareware first, then evaluation ware. If nothing is found, go for evaluation ware that need registration. As long as they find something okay, they will stop searching. (Of course, if your software is unique, and some customers really need that, then they will wait.... Maybe more common in some sector of the research community. Not so in the commerical world.)

The better approach is to allow the user to download first. When they want to evaluate more advanced function of the software, pop up a window to lure them to register. If you really want to validate their email address in advance, please use automatic mail reply and ensure the avg time taken in within 5 mins rather than a few hours...

Fake addresses (5, Insightful)

anthony_dipierro (543308) | more than 12 years ago | (#3370058)

Why might you stop short of actually downloading the software?

Why do you think the people gave you their real email address in the first place?

I'd say most of the non-downloaders simply didn't give you their real email address.

Time (1)

blixel (158224) | more than 12 years ago | (#3370063)

When I'm looking to download a program for some reason I first try to find a link to an actual file that I can get. If some place has a registration process that I have to go through, I'll probably just move on to some place that doesn't have a process.

If all else fails and I have to fill out some form, I gurantee you the form is going to be full of bogus data just so I can get to the link and the e-mail address I use is probably going to either be vulgar or will be something like you@yourcompany.com. (So make a note - These forms are STUPID and USELESS. STOP using them!)


If I absolutely must use a valid e-mail address to get some kind of password or unlock key (and finding a warez copy has failed) then I'll use one of several hotmail or yahoo e-mail addresses that I keep around just for this purpose.

And finally if I don't receive the password or unlock key to that e-mail address within the time it takes me to walk to the fridge and grab another soda and come back, chances are I will never end up going on to the link because I never check those bogus e-mail accounts on a regular basis. And by the time I go back and check it again for some other reason, I will have forgotten about that companies software program anyway.

Careful (1)

Faust7 (314817) | more than 12 years ago | (#3370069)

Ah, thinly disguised market research...

Simple: Registration (0)

Anonymous Coward | more than 12 years ago | (#3370070)

Call me a troll, but whenever I have to register to download software or to read something online I turn away from it. That's why I don't read those /.linked NY Times articles and that's why I don't use "services" like gamespy. There are very few exceptions (truly outstanding software or some forums), but in general, I never register.

It's not because I'm too lazy or because I don't like that particular company, it's simply because I think that registration thing is wrong and I don't want to support it. Imho more people would buy your software if you let them download the shareware for free (free=no registration). Remember: You want to sell something, not the other way round...

If it's a good product, I want to hear from them (1)

pycnanthemum (175351) | more than 12 years ago | (#3370074)

I don't mind giving out my email address to companies when I download software. I figure they are doing me a service by allowing me to download a free trial in the first place. Plus, hearing from companies about updates might make me want to purchase the product, i.e. it shows they are still supporting it, fixing bugs, making add-ons, etc. I have never really had a problem unsubscribing from the mailing list of a company with an opt-in policy, and I set up a free email account for things like this so it does clutter my inbox at work. I downloaded and purchased Canvas in this manner, and I was glad, because they emailed me to let me know I was entitled to a free upgrade to the latest version that came out a few weeks later.

On a slightly different note, if I am in a hurry to do something I need to get software to do (a web editor for example), I sometimes download several similar programs and try them all. So if I found one that worked right away, I wouldn't bother downloading one that sent a password several hours later. But in situations like that, I am just looking for a free trial and have no intention of ever purchasing the product anyway. Perhaps a delayed email/password system limits the downloads to the serious potential customers.

Quick and easy (1)

morf99 (534451) | more than 12 years ago | (#3370086)

Make it quick and easy for me to download and start evaluating your software. If you must ask me for personal information please make this optional. don't bother me I DO NOT want you or your sales force to call me about how the evaluation is going. Please i'll call you if I have a question. be up front how much this thing costs If I have to call you about licensing costs i'm probably not going to do it. If what you have is _really_ good and _really_ what I need I might, but man what a turn off. if what you have is good i'll buy it just make it easy and don't bother me.

Time.. (2)

technos (73414) | more than 12 years ago | (#3370093)

When I'd be looking at trial software, it would usually be because someone wants a feasability report on a project.

If it's going to take me forever to register, then download, etc, you're burning into my research time and I'm already playing with your competitors product and telling the boss 'Yes, with $competing_software I can do it. Only 3,000 users at $49.99 each? Cool!'

But seriously. If I've registered for a uname/pass but don't download the software, it's because in your pause I found something else that will probably fit my need, and grabbed it instead. Don't feel all that slighted, I've had hundreds of bits of software installed with none actually ever used.

Commercial Software usually sucks. (2, Interesting)

mjander (520676) | more than 12 years ago | (#3370095)

I would never download a software if i have to register
it. Indeed, i never do so, even if i payd for it. I'm receiving more that enough SPAM by now. I don't even register to read Newspapers online which sometimes are linked to slashdot articles. Thats to anoying. Why should i do such stupidity ??
Why passwords if in the end anything is crackable ???!!

...and usually commercial software have the most anying bugs. If some Open Software has a bug, most probably next week its fixed. Then i do apt-get install ... On commercial Software you have to pay for a fix. What a robbery ! I prefer to stay with Open Software, and try to contribute as much i can.

Bye.

If I'm searching for software.... (1)

fean (212516) | more than 12 years ago | (#3370097)

I want it now.... unless it's for my job, and then it doesnt matter what I want, we have to go by standards, and spending an extra $500 to use the "industry standard" is alright with them

if I have to sign up for stuff, then I expect an email RIGHT away... if I don't get it within 5 minutes, I'm off searching again until I find somewhere where I can get what I want...

Eval Software (3, Interesting)

riwright (548413) | more than 12 years ago | (#3370101)

I often find that thirty days is simply not long enough to evaluate a product. The world of software development is frequently a turbulent one and priorities can shift from one day to the next.

A good example is something that happened recently. We had a memory leak and I was asked to figure it out. I said that a profiler would be an excellent tool to have so I downloaded evals of a couple of popular products. Before I could get to any evaluation we sorted the problem out using other means.

The tools we used we crude and even though the immediate problem was solved, I still wanted something more sophisticated. I moved on to other more pressing issues and when I finally had a quiet moment to install and play with the profilers, I realized my thirty days was gone.

I think sales departments assume that developers live in a very linear world. That we:

1.) Isolate the need for a product.
2.) Collect relevant information.
3.) Download demos
4.) Conduct a formal evaluation
5.) Based on the merits, make a decision.

This is not the world I live in.

Phone calls (1)

mgarraha (409436) | more than 12 years ago | (#3370109)

Once upon a time, I evaluated some software under a similar plan. I naively put my real phone number on the registration form. A salesman called me and asked a few questions. I answered them but asked him to call my boss instead because I had no authority to make purchasing decisions. He called me back a few weeks later to find out if we were going to purchase. I reminded him to ask my boss.

A year later the same guy called me again, and I asked him to put me on the "no call" list. When he failed to understand this, I got angry. This exchange guaranteed, first, that I would not recommend his company's product to my boss, and second, that I would never give my real phone number for any other evaluation license.

Keeping their Interest (2)

pclinger (114364) | more than 12 years ago | (#3370114)

The key is to keep the person's interest in your product. When they are visiting your site, they are all hyped up about this potentially great product and so they are eager to try it. But the problem is people have short attention spans. You need to catch them in the moment where they are most focused on working with your product.

You can't wait hours to send them a username and password, that whole system should be automated to send it to them immediately. Get them while they are interested in your service. I run a service [proboards.com] where someone signs up at our site, and we send them their login information. If we waited hours to send them their login info, they wouldn't be interested in what we have to offer and would have moved on to a competitor by then.

Here's a potential model. (1)

Mt._Honkey (514673) | more than 12 years ago | (#3370116)

A while back a company was giving free demo CDs to companies that could use their software. I think it was The Monkey Wrench Conspiracy [think3.com] , a CAD tutor program. The CDs had things written all over them like "please make unauthorized copies" and the like. I think that vast amounts of people at a giant of a company I know of at least tried the demo. So basically, make it as easy as possible to get the demo, put a link straight to the demo on your page, and put the EULA in the installation so they don't have to swim through that to get to the download. Easy == good.

No potential customer gives a flying fizuck about you wanting marketing info.

Give them Instant Download access (1)

audiofree (86315) | more than 12 years ago | (#3370118)

I think you'd get better luck if you showed the download info right after the user submits the info. I bet it's the delay that doing it. You're probably getting blocked by people spam filters etc...

screw that, GPL it! (0)

Anonymous Coward | more than 12 years ago | (#3370120)

make it free.

it's the Pointy Haired Boss (5, Funny)

bunyip (17018) | more than 12 years ago | (#3370122)

Often, the Pointy Haired Boss (PHB) has an urgent need for me to evaluate some Left-Handed Swivelhopper, so I sign up for the eval. By the time I'm ready to try it out, the urgent need has changed, I'm chasing Object-Oriented Dooverlackies.

I've often downloaded large files (>100MB even), then lost interest or found another way to solve my problem. Oops - I think I just admitted that I even change my own priorities! Oh well......

Marketing Sucide (2)

lkaos (187507) | more than 12 years ago | (#3370125)

The largest reason for people to purchase anything is impulse. The novelity of the moment causes people to spend money they usually wouldn't spend.

When you do not give people instant gratification, they simply lose interest.

Better yet, let them use the software for 30 days, and after a week they'll never use the software again.

Evaluation periods just don't work.

im a very sporadic person (1)

labratuk (204918) | more than 12 years ago | (#3370127)

I have whims.
Sometimes I just get bored of an idea and can't be arsed.

ie.-
I think 'I wanna have a look at music editing programs under linux'...
start to download Jazz++, and halfway though the dl just think 'fsck it.'
I don't care enough to go thru the hassle of compiling it etc, and I really want to go to bed.

It really doesnt matter that much. I'd get bored of it very quickly.

Speaking of which i really can't be arsed to finish this post. So I'll just kinda leave it on a cliffhanger. G'night, everybody.
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