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Online Banking And Browser Support

timothy posted more than 11 years ago | from the my-credit-union-respects-mozilla dept.

The Almighty Buck 602

robbo writes "Earlier this week, The Register ran a piece on major UK banks and E-commerce sites' refusal to support alternative browsers for online banking, and they followed up with a list of saints and sinners. The reasons vary from requiring support for proprietary technology to security. My own bank only recently started supporting Netscape 6 (but they still don't support Mozilla). Clearly, support for Mozilla, Konqueror, or Galeon are absolutely necessary if projects like GNUCash can successfully integrate online banking. How does the Slashdot crowd find their banking support? Is your bank a sinner or a saint?"

cancel ×

602 comments

fist psot (-1)

insomniac (33758) | more than 11 years ago | (#4538396)

aw yea

Re:fist psot (-1)

Fecal Troll Matter (445929) | more than 11 years ago | (#4538433)

All Hail Eris, all hail Discordia.
pr0pz to Hail Erisians

First Pissed (-1)

Solid StaTe_1 (446406) | more than 11 years ago | (#4538397)

That's another first post in the bank!

It doesn't matter (-1, Flamebait)

Anonymous Coward | more than 11 years ago | (#4538398)

Open source advocates expect to get everything for free, so why should open source browsers even be given a chance when money transactions are involved?!?!

wamu (1, Informative)

theirpuppet (133526) | more than 11 years ago | (#4538400)

i never had a problem with washington mutual

Re:wamu (5, Informative)

sfe_software (220870) | more than 11 years ago | (#4538446)

Wamu is great as far as cross-browser support. I only have two complaints:

1) They block ICMP requests. Before I fixed my firewall (forcing the MTU), I couldn't get to the site.

2) Javascript that sets focus to the Username field *after* the page finishes loading (onLoad()). If you're already typing the password at this point, you look up, and just typed it (viewable) in the Username box.

Oh, make that 3 complaints:

3) It's far from realtime...

Other than these minor issues, I have never had a problem with any SSL-capable browser on any platform (even the HTML/CSS/tables all line up correctly).

---

I cancelled my Capital One card over their refusal to allow Mozilla. Spoofing the UA header doesn't work, as they obtain this via Javascript (which must be enabled). Moz doesn't (yet?) let you override the UA that javascript returns...

I've emailed Cap One many times, and even tried to explain to the Phone Monkey when I cancelled the card why I was cancelling. Unfortunately, this person understood none of what I was saying...

Of course I've also emailed Flipdog.com, VistaPrint.com, and other sites over issues like this. Pisses me off, and I do hope AOL one day ships a Gecko/Mozilla-based browser for this reason...

Re:wamu (2)

sconeu (64226) | more than 11 years ago | (#4538468)

But I could never find the Loan Officer Action Figure!

Re:wamu (0)

Anonymous Coward | more than 11 years ago | (#4538520)

Loan Officer action figure? He is no match for my MSCE action figure.

Re:wamu (1)

Zeebs (577100) | more than 11 years ago | (#4538537)

You mean to say that an MSCE will do something?
How can someone that does nothing have an action figgure.

fp (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4538404)

*sigh* props to san diegans.

Opera? (1, Redundant)

Cyno01 (573917) | more than 11 years ago | (#4538405)

What about Opera masquerading as IE or netscape?

Re:Opera? (2)

Mustang Matt (133426) | more than 11 years ago | (#4538423)

I've finally switched to identifying as Opera.
I don't have any problems with any of my 4 online bank sites.

Re:Opera? (0)

Anonymous Coward | more than 11 years ago | (#4538451)

"What about Opera masquerading as IE or netscape?"

They covered that in the article. It's a kludge not support under any browser and such is a kludge. Also if user agents are forged it keeps banks from understanding that people use other browsers.

Re:Opera? (2)

orthogonal (588627) | more than 11 years ago | (#4538511)

I don't do this, but you could use a proxy (Proxomitron under Windows, or a unix alternative), to modify the javascript entirely"

function isBrowserOK() { return true ; }

The problem with this is having the proxy make the SSL connection. Proxomitron cn do this, but so far I've preferred to have SSL simply pass through the proxy unaltered.

Re:Opera? (4, Informative)

sfe_software (220870) | more than 11 years ago | (#4538469)

What about Opera masquerading as IE or netscape?

Capital One determines the browser using JavaScript, not the UA header. Unfortunately overriding the UA string does not override what JavaScript returns. And the site of course doesn't work at all w/o JS...

It was enough to cancel my card...

Re:Opera? (1)

EzInKy (115248) | more than 11 years ago | (#4538543)

Still, it does work fine in konq.

for the poll (5, Funny)

gripdamage (529664) | more than 11 years ago | (#4538406)

My bank isn't online yet you insensitive clod.

Re:for the poll (2)

soloport (312487) | more than 11 years ago | (#4538422)

OR: I don't own a bank, you insensitive clod.

I propose they all take a hit on my bong. (-1)

cmdr_shithead (527909) | more than 11 years ago | (#4538409)

yo! Lame

Mozilla Credit Union (5, Insightful)

DeadBugs (546475) | more than 11 years ago | (#4538413)

Mozilla 1.1 works just fine at my little Credit Union (Only 2 offices).

So if a tiny little non-profit credit union can do it, then the larger banks should have no problem.

Re:Mozilla Credit Union (0)

Anonymous Coward | more than 11 years ago | (#4538440)

My credit union uses a godawful system (by ``the system works'' - it's a lie) that hardly even suuports IE. ANZ however is fantastic - it supports mozilla perfectly.

Re:Mozilla Credit Union (5, Interesting)

ender81b (520454) | more than 11 years ago | (#4538510)

Good for yours, I found out my bank - a fairly large statewide bank - has iffy support across the board. While nearly everything can log in (as long as it supports 128 bit encryption which is a *Good Thing*) various functions don't work. I contacted the people about this and they said they would talk to the vendor soon about it. Well 6 months later I got tired of waiting and took a look at the code myself.

What was happening was they where using javascript for the pull down menu's that was only set to recognize MSIE 5/6 and Netscape 4/6. Note - this script would work in about everything I tested it in (opera, moz) but it was just set to only work if it detected those browser's strings. I sent them the fixed .js file that would work for everything but, of course, they declined to use it.

Sigh. Not much I can do about it anymore - besides set opera to identify itself as MSIE 5.0 but that doesn't help with mozilla.

First Citizens supports alternatives.... (2, Informative)

psykocrime (61037) | more than 11 years ago | (#4538416)

First Citizens [firstcitizens.com] e-banking site works fine with Mozilla on both Windows and Linux.


I hesitate to call any bank a Saint, but in at least this one regard, First Citizens are more Saint than Sinner.

Wells Fargo (5, Informative)

megaversal (229407) | more than 11 years ago | (#4538418)

2 years ago Wells Fargo had an issue with the latest Netscape, but aside from that they've supported every Mozilla I've ever used.

Re:Wells Fargo (1, Informative)

mAIsE (548) | more than 11 years ago | (#4538427)

I agree Wells Fargo supports all mozilla based browsers. including my favorite 'Chimera'.

Re:Wells Fargo (1)

megaversal (229407) | more than 11 years ago | (#4538521)

They also don't seem to care which OS you use. I've run Mozilla on Windows, Linux (where I am right now), and OS X with no problems.

Re:Wells Fargo (1)

Rohan427 (521859) | more than 11 years ago | (#4538541)

Wells Fargo online banking has always worked fine for me from early versions of NS 4.x through the latest NS versions. It also works fine with IE (though I avoid IE at all costs) and Mozilla .99 - 1.1.

PGA

Re:Wells Fargo (3, Interesting)

Joe Tie. (567096) | more than 11 years ago | (#4538523)

I had a very refreshing experience with them. I started a new account there about a year ago, and a few months later someone called me up to make sure I was aware of their online banking. I'd had so many bad experiences with banks and non IE browsers that I hadn't even bothered trying. He actually quickly mentioned that their banking will work fine with Mozilla under Linux.

I know it's just one guy rather than some all reaching Linux education program there, but it was still very refreshing to not have someone in that position telling me that I should upgrade to Internet Explorer.

Nationwide (4, Informative)

JayJayEm (220851) | more than 11 years ago | (#4538419)

Kudos to Nationwide [nationwide.co.uk] (UK Building Society), whose online banking site I've successfully used with Mozilla and Konqueror (3.0) as well as IE. Everything seems to work as it should.

you guys should email me at patm@cfmpdx.com (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4538424)

im a rat fink. patm@cfmpdx.com im a pro liar.
im so cool.
send me porn

Re:you guys should email me at patm@cfmpdx.com (0)

Anonymous Coward | more than 11 years ago | (#4538472)

you sound like a bank.
ill email you

Make the banks Open Source! (0, Troll)

Lieutenant_Dan (583843) | more than 11 years ago | (#4538425)

It is about time that we allow the Open Source developer community full control to our financial institutions. With their vast experience in mutual fund trend prediction we can maximize the profits in our portofolios. These additional funds would allow the Open Source community to thrive in an environment where they can have access to the latest tools.

Only when we face great institutions head-on can we loosen the stranglehold that CitiBank holds in the lives of the average Mexican.

Wells Fargo (1)

jigokukoinu (549392) | more than 11 years ago | (#4538428)

Wells Fargo is perfectly accessible with Mozilla and even Phoenix (go figure).

My local community college requires Netscape or IE for checking grades, though!

Re:Wells Fargo (2, Interesting)

bomb_number_20 (168641) | more than 11 years ago | (#4538534)

My bank (Bank One) is excellent about accessibility. mozilla, netscape, opera and ie work fine. haven't tried konquerer there yet.

offtopic rant...

But I've had the same problems with college sites in general. For example, my college employment board requires all resumes to be submitted in MS *.doc or *.rtf format (for that stupid fscking buzzword parser).

Interestingly, if I create my report in staroffice 6.0 and save it as either a *.doc or *.rtf file, it STILL doesn't work. If I load the file into MS Office and then resave it it works fine. It's annoying to say the least; and I'm really curious as to why it doesnt work- especially the rtf version. ...end offtopic rant

Online banking is a stupid idea (0)

Anonymous Coward | more than 11 years ago | (#4538429)

Think people. Yes, it's convenient. Convenient for people too lazy to write a check by hand, or go to a drive through teller, or something. Yes, some people may not have cars, but they find a way to get to work, don't they?

Now, the reason why I really hate online banking. Security. What's the thing we care most about securing. Our own asses. What's the thing we care about most besides ourselves? Our money. What's the most insecure thing we know of (besides Outlook Express or IIS)? The internet. Yay! Why not just throw a book of blank checks into a bar in manhatten, it's probably safer...

Re:Online banking is a stupid idea (5, Insightful)

Whatsthiswhatsthis (466781) | more than 11 years ago | (#4538482)

Convenient for people too lazy to write a check by hand, or go to a drive through teller, or something. Yes, some people may not have cars, but they find a way to get to work, don't they?

Banks have limits on how many teller assisted transactions one can do (usually per quarter or statement). Also, some people work during all bank hours (usually 9 to 5).

The internet may not be as secure as anyone would wish it to be, but it's still more secure than handling things in the branches. As a former teller, I can tell you that there are massive amounts of fraud that bank branches have to watch out for. With a good password your information should be safe.

MOD PARENT DIAGONALLY (0)

Anonymous Coward | more than 11 years ago | (#4538530)

subject says it all. It really does.

I love netbank (3, Interesting)

NMerriam (15122) | more than 11 years ago | (#4538432)

netbank rocks -- it's great for folks like me who move a lot and don't need physical bank access. Free bill payment, plus great interest rates and I don't think I've ever paid a fee for anything.

Works fine for me in Mozilla, and has ever since I switched to moz last year.

I used to be with SFNB, the first totally "online" bank, but when they were bought out a few years ago, they started charging fees like a regular bank, which kind of defeated the whole point of reducing transaction costs by being online.

Chase and USBank are okay (2)

Mr. Sketch (111112) | more than 11 years ago | (#4538435)

I use Chase for a few credit cards and USBank as a primary checking/savings bank and I have had no problems with Mozilla (on Windows or Linux) since about Mozilla 0.8. I don't even have to turn on user-agent spoofing at all.

To make banks listen you have to speak in the only language they know: money. If their site doesn't support your preferred browser, close your account and make sure you let them know it's because they don't support you. Then just find another bank that does, it doesn't sound like it would be all that difficult.

Attribution of blame. (5, Informative)

FyRE666 (263011) | more than 11 years ago | (#4538436)

To be fair, it's probably not the Banks etc that set the terms to limit the browsers that access their sites. It's lazy developers, which are almost certainly web-dev companies trying to complete a project that they've managed to land by bidding low.

I've been guilty of it in the past - having to rush out a project, and not taking the time to test on every browser across every platform. The "IE only" disclaimer is an excuse for the most part.

It's worth complaining to the company though, especially if you mention they're being ridiculed on a number of extremely popular tech news sites ;-)

Re:Attribution of blame. (0)

Anonymous Coward | more than 11 years ago | (#4538496)

The worst part is that in this context it seems ok, and that the problem is on the customer's end. However, what would be the reaction if the drive up ATMs were accessable from people who only drove American vehicles (say Fords or Chevys)?

(This is not meant as a derrogatory remark towards any particular manufacturer, but rather as a hypothetical situation)

Sinner: TD Waterhouse (2)

seanadams.com (463190) | more than 11 years ago | (#4538438)

www.waterhouse.com doesn't work for beans in anything except IE, and the site has always been very cluttered and slow.

Saints (1)

Whatsthiswhatsthis (466781) | more than 11 years ago | (#4538441)

SouthTrust and Wachovia currently work with Chimera--how's that for support?!

Re:Saints (2)

sfe_software (220870) | more than 11 years ago | (#4538500)

I know First Union (who either bought, or was bought by Wachovia) works in Opera, Mozilla, and Konqueror, and works well (tables properly aligned, etc).

Note that some sites don't check the brower string at all. Instead, they do the proper thing, and simply force a specific (or minimum) encryption level (say, 128 bit).

The ones that check the UA string for a specific browser or set of browsers, are denying potential customers access. I can't stand when they do that.

Simply forcing a minimum encryption level is all that is needed IMO. It should not matter what browser you are using, if it's SSL-, forms-, and tables-capable, and perhaps JavaScript-capable, then it should be just fine.

Hell, I'd love to see an online banking site with a "lite" or "text" version, for smaller (but SSL-capable) devices...

Wachovia (0)

Anonymous Coward | more than 11 years ago | (#4538526)

Thanks for the post. My bank (First Union)got merged with Wachovia and I was a little worried about switching over.
First Union Has always worked great with Mozilla (actually, it looks even better in Moz or Galeon than Netscape 4 or IE), with one exception. Billpay uses a third party which is a subsidiary of CheckFree. I've called tech support to complain every month for the last three years, and CheckFree refuses to fix the problem. Go figure.

Online banking, are you crazy?? (0)

Anonymous Coward | more than 11 years ago | (#4538443)

Their servers might be secure, but your home PC is not! Any script kiddie can install a keystroke logger on your box, get your passcode, and pay *his* bills with *your* money.

Sexism in the computing world (0)

Anonymous Coward | more than 11 years ago | (#4538458)

It could be a "her" you know ...

A lot of browsers will work. (1, Interesting)

Anonymous Coward | more than 11 years ago | (#4538444)

Regardless what they say their site "supports". Meaning, that they just physically CANNOT pay people to offer TECHNICAL support every browser out there, and it's configurations and various security flavors. It's not really an issue on the HTML side, as it is on the EMAIL/Phone Support side where you have old ladies calling in saying NetScape 3.1 isn't working with the website. They cannot offer help to people like that on how they can upgrade and change all their settings to work correctly etc.. Most banks choose a specific target platform to work with, brand it as "company standard" and go to work.

I don't see any problem with this, really.

Re:A lot of browsers will work. (1)

thuresson (573057) | more than 11 years ago | (#4538493)

My bank has a script to detect what browser you use if it's not the one they recommend, you're simply transferred to Microsoft's download page.

It's the protocols and standards that matter (3, Insightful)

Vlijmen Fileer (120268) | more than 11 years ago | (#4538445)

The banks are doing wrong something else; they are "developing" for certain browsers, while they /should/ be designing with accepted web standards.
Then there would be less problems. Web designers and browser developers can then both spend more time on adding functionality, because they only have to support 1 peer instead of n.
My bank, the Dutch ABNAMRO, states somewhere that they only support IE. But Mozilla works, although a tad ugly.

Mozilla 1.0 (or earlier) not supported at ANZ (0)

inf0stud (313976) | more than 11 years ago | (#4538449)

I always try and use Mozilla on FreeBSD when using Internet Banking and the only time I've had trouble is with Mozilla 1.0 (or ealier). I can't get past the login screen. Netscape 6.2.3 and Mozill1 1.1 work well.

support or functionality? (1)

condour75 (452029) | more than 11 years ago | (#4538452)

Is the issue here whether the banks will *work* with alternate browsers and gnucash, or whether the bank will pony up a few techies to *support* it? Big difference -- I should expect the first, just based on the idea that they should be using standards. The second would be more understandable for them to shirk for a while more, since market share for linux desktops is still small, and generally a more tech-savvy crowd.

People's Bank works with Mozilla (1)

Switchback (6988) | more than 11 years ago | (#4538453)

So far, my experience with using Mozilla (both 1.0 and 1.1) with People's Bank [peoples.com] has been great except for one problem which turned out to be on my side. I ran into a problem with the People's Bank site not displaying correctly using Mozilla 1.1. I contacted support (since the site worked fine previously) and their official answer was that they didn't support Mozilla, though they are looking into it. It turns out that the problem was that I enabled HTTP Pipelining and their servers didn't support it. I turned it off and their site worked fine again. I contacted support and let them know. It would be nice if Mozilla allowed you to turn on HTTP Pipelining per site (e.g. a checkbox in the bookmark's properties) rather than global.

Man, switch banks (2)

jpt.d (444929) | more than 11 years ago | (#4538455)

TD CanadaTrust is easily supporting alternatives. I have used both Chimera and Opera (IE masquerade) succesfully.

Re:Man, switch banks (0)

Anonymous Coward | more than 11 years ago | (#4538498)

You're such a tool! Man, if you use Rogers, you are already a corporate tool and follow the latest trends and hypes. You have no mind of your own.

Give your money to the local food bank.

Re:Man, switch banks (1)

Chemical (49694) | more than 11 years ago | (#4538502)

That doesn't mean they support alternatives. It means the alternatives can adapt to support them. Does it work without the IE masq?

Things will only change if... (5, Informative)

bLanark (123342) | more than 11 years ago | (#4538457)

Things will only change if you actually do something about it. I *always* complain if I have the time, I will mail the webmaster and point out that there is an HTML standard, point them at a dodgy validation of their site via validator.w3.org [w3.org] , and point out that they lose money, one way or another.

So get off your ass, knock up a form letter, keep it handy, and complain!

The future is partly in your hands.

What? people who don't have Microsoft Windows??? (1)

thuresson (573057) | more than 11 years ago | (#4538459)

My primary online bank, Swedish Postgirot, "recommends" only IE. Since they also have a script to lock out users with other browsers, the recommendation could be like something from The Godfather. I complained to their support and one of their staff suggested that linux users could also use Opera (eg. masquerading as IE). I asked why I couldn't use a browser that is safe instead of IE, no answer so far. My other oline bank, Hongkong-Shanghai Bank Corporation will gladly admit anything and anyone.

Chase Manhattan (3, Informative)

fat32 (620360) | more than 11 years ago | (#4538460)

According to the same article, Chase Manhattan's online web client has serious problems with stability, security and breaches of privacy as well as a severe lack of open standards at almost every level of the implementation.

Having used it, I can vouch that this is true. The GUI is exclusively ActiveX, which works only on some versions of IE. I have to assume there is some windows web/db system driving the backend, at least in front of the mainframe (or whatever is holding the real bank records).

And it seems this is rather common among bank clients, even among smaller banks and credit unions. On three bank sites I looked at recently, two explicitly stated that IE was necessary, and on the third it was implied.

No, not a problem (0)

Anonymous Coward | more than 11 years ago | (#4538463)

I use IE 6.0 on Win2k box to access my bank's online banking site. No problems whatsoever.

online banking... (1)

deego (587575) | more than 11 years ago | (#4538465)

I heartilty recommend my bank [nationalinterbank.com] to all geeks in US.

It always was galeon-friendly. The only missing thing was that the layout was a bit off. They corrected that when i complained.

BTW, The bank is in Indiana and I am far far away,. in Georgia--- i chose it because it offered me better features than all the local banks..

Bank of America works with Phoenix (0)

Anonymous Coward | more than 11 years ago | (#4538466)

works with phoenix no browser hiding or anything funny. havent tried konq yet...

First Union (1)

jeffy124 (453342) | more than 11 years ago | (#4538471)

I use First Union [firstunion.com] . Using Mozilla on Win2k, it works just fine. I also like their interface - you can display a portion of your account statement based on date, and can click an icon that pops up a calander, click a date and it automagically gets filled into the textbox.

However, they're in a merger with Wachovia (sp?), and I dont know where things are headed.

In France.... (1)

solostring (620535) | more than 11 years ago | (#4538473)

Credit Lyonnas is definitely a saint. They've had online banking for a number of years on the net, and although they recommend IE, their site works in netscape and opera with no problems.

OT: I think they've had some sort of online service for about 20 years or so through minitel....

banks... and many other important things (1)

paulm (37073) | more than 11 years ago | (#4538477)

Banks of course aren't the only sites which only support IE, but they certainly seem to be some of the most official and useful online sites.

This divergence of browser functionality is MS's way of really kicking every other browser builder off the map, but let's not forget that it was Netscape wich started this trend. Starting with html2, the standards were basically following Netscape's implimentations by 6 months

Charter One (1)

Ephemeriis (315124) | more than 11 years ago | (#4538479)

I don't know what browsers are "officially" supported, but I have no trouble doing my banking with Mozilla. For that matter, I also have no trouble accessing my Capital One credit cards using Mozilla.

yrs,
Ephemeriis

Janus funds (1)

emacs_abuser (140283) | more than 11 years ago | (#4538480)

I'm looking for someone to manage my IRA. This morning I visited www.janus.com and saw this:
When accessing janus.com with Netscape, version 6.0, you may have trouble viewing certain portions of the site. For a better Web experience, we recommend using Netscape , version 4.7x, or Internet Explorer, version 5.0 or higher. You can download the Netscape browser or Internet Explorer browser now.
Since I'm using Mozilla and Linux, I decided Janus is not for me. I sent them mail telling them so too. I guess they just couldn't be bothered.

Wow, you must be really happy with yourself (0)

Anonymous Coward | more than 11 years ago | (#4538519)

I'm sure that the whole web-design firm will be fired because Janus will not get that highly-coveted $100 that you were about to invest. Now they won't be able to meet their quarterly results and hundreds will be laid off across our great nation.

CapitalOne, MBNA and others (2)

Wakkow (52585) | more than 11 years ago | (#4538481)

You can find a partial list of banks/cc companies and their Mozilla support here [blue-labs.org]

I only care because I've been following the capitalone.com bug [mozilla.org] for months with no help whatsoever from them.. Oh well. The MBNA [mbna.com] site for my Linux Fund card [linuxfund.org] works fine. I'll be cancelling my capitalone card soon.

GNU/Cash (1, Troll)

cscx (541332) | more than 11 years ago | (#4538484)

Isn't that an oxymoron?

Who cares what they say they support? (3, Insightful)

tgd (2822) | more than 11 years ago | (#4538485)

I've been using online banking since the whole thing started... using the web for probably seven years, with SFNB (the first online bank, showing off S1's software), to RBC and now RBC/Centura. They've always listed such-and-such browser version requirements, and I've never had a problem using another browser before.

How many banks really *block* a given browser? And if they do, how many really wouldn't work if you masqueraded your user agent?

It sucks that these places don't officially support other browsers, but if anyone here has ever worked on an externally-facing web-based software package, you know that there is just so many combinations of things your QA department can test, and a good company will only say they support those, even if they know others would work. Its not responsible to say you support Mozilla if you've only ever tested Netscape 6, officially.

Can't support everything (3, Insightful)

dirk (87083) | more than 11 years ago | (#4538487)

While in theory it would be great for banks to support everything out there, the reality is they just can't. They have to pick the biggest browsers and target their software for them. Imagine if they said they supported any browser available, how many different tech people would you need to sort through a problem? "Well, it works on IE, Netscape, and Opera, but Mozilla nd Konquere don't work, we need to figure out the problem and then rework the whole page." And they woudl also have to support user calls on every browser, which could also be a nightmare. This isn;t a generic website, this is banking information. They need to limit the possible ways things can break, which means they need to limit the software that can be used. If there is a problem discovered with Opera (for example) that suddenly means the information going to your browser isn't secure, people will blame the bank, not the browser. If your password gets hacked because Konquer (or IE, or whatever) does something wrong, people will hold the bank responsible, even if it's because they didn't upgrade their own browser.

Re:Can't support everything (1)

dazdaz (77833) | more than 11 years ago | (#4538516)

If banks can't, then nobody can since it's often the banks who have enough capital to be able to do this.

Personally i'd like to see the entire web move to support a closed and an open sourced browser platform, everything else comes second, that would do it for me.

Why the heck /should/ banks support "alt" browsers (2, Flamebait)

Istealmymusic (573079) | more than 11 years ago | (#4538489)

I don't run a bank, or work at a bank, or illictly access a bank, but I find it very repressive to have a hoard (whored) of Slashdotters complaining about how their special browser doesn't work with other people's sites. Since when does the minority dictate how those who must target the majority do business? They have to aim somewhere; NS and IE are nowhere near close to the Internet standards; each have their differing ECMA/Javascript properties, documents, and accessors--you can't "code for the" standards without losing ridiclous amounts of functionality our customers demand .

[/rant]

Re:Why the heck /should/ banks support "alt" brows (2, Insightful)

emacs_abuser (140283) | more than 11 years ago | (#4538527)

Bull.

Why should a bank have anything on their site that requires a specific browser? Its not a game site, its a bank. As long as they stick to some very simple rules, any browswer will work.

Re:Why the heck /should/ banks support "alt" brows (1)

thuresson (573057) | more than 11 years ago | (#4538538)

>Since when does the minority dictate how >those who must target the majority do business? Well, since they started making laws to ban discrimination. Disabled people are a minority, but there are lots of laws regulating how businesses should treat them.

Re:Why the heck /should/ banks support "alt" brows (2, Insightful)

isorox (205688) | more than 11 years ago | (#4538540)

Since when does the minority dictate how those who must target the majority do business?

I completely agree. Only last week I had to listen to the cheek of some idiot saying how I should have put a wheelchair ramp in so he could access my store! The week before that some black guy complained because I wouldnt serve him - it's my right isnt it?

My bank is great: IE6 works fine. (1)

Rat's_ass_donor (455429) | more than 11 years ago | (#4538492)

The only problem is that Mac IE5 is not supported for some reason. We have a lot of Macs at work, but PCs as well, so it's not insurmountable.

Bank of America is fine (1)

AuMatar (183847) | more than 11 years ago | (#4538495)

Bank of America works perfectly fine under Mozilla. Never had a problem.

HSBC (2)

isorox (205688) | more than 11 years ago | (#4538499)

I use the online banking of HSBC [hsbc.co.uk] all the time, in mozilla and konqueror, with no problems at all. Well recommended.

Re:HSBC (1)

thuresson (573057) | more than 11 years ago | (#4538548)

I'm a customer too, and I've never had any problems regardless of browser.

Religious? How appropriate. (0)

Anonymous Coward | more than 11 years ago | (#4538501)

How appropriate that an article such as this uses terms like "sinner" and "saint".

Only sombody with a religious mindset could "rationalize" something like this.

A bank is a business. Businesses want to make money. They make money by appealing to majorities. The majority of people use Internet Explorer, with a distant second being Netscape.

Now they are "sinners" for not supporting some browser that maybe a few thousand people use? 1/10th of a percent market share?

Give me a break.

BofA/NationsBank (2)

binaryDigit (557647) | more than 11 years ago | (#4538503)

Bank of America works great with Mozilla. Back when they were NationsBank, it took them a little while to support Moz, but their support for Netscape was fine until they caught up.

I wonder how many of the "sinner" banks use IIS? NationsBank uses Netcape/iPlanet so in that regard they haven't sold out to the dark side, yet. Does the server platform somehow reflect on their browser support??

These articles proliferate the problem (5, Insightful)

MobyDisk (75490) | more than 11 years ago | (#4538504)

The article says:
Linux users, or just people who prefer alternative browsers (such as Opera)

Ahhh! This is the very cause of the problem! Why are they acting like IE is the "standard" and everything else is "alternative!" Is Ford standard, but Chevrolet alternative?

Another scary point is that these articles indicate that browser spoofing often works. This means that the only reason some of these sites don't work, is because they refuse to! There are no real incompatibilities

Re:These articles proliferate the problem (1, Funny)

Anonymous Coward | more than 11 years ago | (#4538524)

Opera is "alternative" because it leads a gay lifestyle.

I'm Canadian (3, Informative)

vectus (193351) | more than 11 years ago | (#4538508)

And I use Royal Bank.. their site supports everything I've tried. I was so amazed I sent their tech support an email about how great it was to be able to use Konqueror to do my banking.

CIBC supports Mozilla, but... (2)

Idarubicin (579475) | more than 11 years ago | (#4538514)

...timothy's bank (cited as a shining example in the original post) still doesn't let me in when I'm using Opera 6.05, despite my lying about the browser I'm using. Security reasons, of course. Glad I can get in with that paragon of trustworthiness, IE.

Editors: Next time check that your shining examples aren't just fool's gold.

I'm getting more and more annoyed hearing about little tiny credit unions that work happily with Opera, Moz, and Phoenix while my monolithic, monopolistic (actually, in Canada it's more properly described as an oligopoly) behemoth of a bank won't recognize my browser.

On the plus side, kudos to ING Direct (the Canadian subsidiary of the European ING Group) for supporting Opera.

kudos to BoA, surprisingly (1)

psoriac (81188) | more than 11 years ago | (#4538517)

I have accounts with both Bank of America in California and their recent expansion on the east coast, in Maryland. In my experience they have always supported Netscape/Mozilla, ever since Netscape 4.79 and Mozilla 0.9. I have yet to find a feature that didn't work perfectly in my browser.

Still accessible though (2)

theefer (467185) | more than 11 years ago | (#4538522)

The thing is, most of the bank require the browser to be IE, but you can still access them by changing the User-Agent. Most of the time, the site features are fully usable.

Of course, this shows how stupid they are at blocking non-IE browsers, since it works well without it, but I think it's mostly a question of caring for the minority, because more than 90% of web users use IE.

What about geeks switching banks for one who do care for them ? :)

Mozilla/Galeon Works Great for Me (2)

Greyfox (87712) | more than 11 years ago | (#4538525)

I bank with a small credit union and Galeon works fine with their pages, and the system's pretty fast. I prefer credit unions to big name banks when I can get them. They seem less inclined to screw you over anyway.

TD Canada Trust (2, Informative)

Corporate Gadfly (227676) | more than 11 years ago | (#4538531)

Their site works fine with Galeon, Mozilla, and IE. I haven't tried Konqueror. Online banking in Canada is part of most account packages (there are no extra fees just for online banking). An online transaction is counted as a transaction towards your regularly allowed number of transactions (which could be unlimited if you keep a certain minimum).

Fleet is fine (0)

Anonymous Coward | more than 11 years ago | (#4538532)

My bank [fleet.com] has given me no problems using Mozilla since 0.9.9.

Just call the bank (2, Interesting)

HTD (568757) | more than 11 years ago | (#4538533)

Well here in Austria the Raiffeisen Bank had a few incompatibilities with Netscape 6 (when it came out) and Opera 5. I just called them, told them what it was and how to fix it and a week later the online banking thingy worked with all last generation browsers.

On the other side there are banks here that still use custom windows software with dial-in (cool for all Linux, Apple, DSL and Cable users/owners isn't it) or bet on Java Applets which of course only work in one browser be it Netscape or MSIE. Don't ask me how they manage to get applets working only on one platform and browser. Well i would switch bank if my online banking solution does not work for me - so switch and tell your bank why you switched, then things might change.

LloydsTSB works (2)

Richard_at_work (517087) | more than 11 years ago | (#4538535)

Tried it in Mozilla, opera, Pheonix, and IE. Works fine in all cases.

TD bank (2, Informative)

Norman Lorrain (11572) | more than 11 years ago | (#4538536)

[tdcanadatrust.com]
http://www.tdcanadatrust.com/


I've had no trouble with Mozilla and TD's Easyweb service. Pay bills, transfer money, etc. Nice clean layout too.

NetBank and Mozilla (0)

Anonymous Coward | more than 11 years ago | (#4538542)

I will second the endorsement of NetBank. I have used Mozilla for quite a while and have never had a problem with their site or services. They are great more generally in providing top notch service with no fees.

Bank & Credit Card websites. (2)

klevin (11545) | more than 11 years ago | (#4538550)

I've used the following companies at various points in the past (and a few I still use):

Fleet Bank/Credit Services: refused to let me log in using a non-Windows browser. I closed my accounts w/ them specifically because they wouldn't even respond to queries regarding compatiblity issues w/ their website.

MBNA: No problems using either Netscape 4.x or Mozilla for Linux. Didn't like the way they have bill payment setup on their website, but no problems accessing.

Citibank/AT&T Universal: They both use the same website (although you have to have separate login names). No problems using either Netscape 4.x or Mozilla for Linux.

Discover: No problems using either Netscape 4.x or Mozilla for Linux. They were the first credit card company that I ever came across to allow online account access & bill payment (Citibank wasn't far behind them).

redit Union (local, one branch college credit union that I still use): No problems using either Netscape 4.x or Mozilla for Linux. Mozilla occasionally has difficulties displaying the account history table (the first column will take up the entire width of the window, and the rest get crammed into tiny columns), reloading the page a few times will usually fix it.

In case you hadn't figured it out, these are all US based institutions.

Allfirst works fine (2)

autechre (121980) | more than 11 years ago | (#4538551)


Since about Mozilla 9.9, online banking at allfirst.com has worked quite well. All I do with it is to check my account balances and histories, and transfer money between checking and savings, so maybe there are some other features that don't work, but it's fine for me. You can download stuff in MS Excel format, CSV, PDF, etc.; it's pretty good.

Now, as far as banks go, Allfirst isn't the best in the world, but since I don't exactly have piles of money from my lowly freshmeat contractor and college newspaper jobs, it'll do for the present :)

My bank (0)

bayankaran (446245) | more than 11 years ago | (#4538553)

...is not a saint or sinner, it is an arseh*l%.

Voyager (1)

Census (467162) | more than 11 years ago | (#4538555)

A while back I worked on the implementation of a few web banks based upon the Corillian web bank product called Voyager [corillian.com] . It runs on IIS and has no browser restrictions really. Mostly it was the individual banks that put restrictions on the browsers because it was too expense to develop and test for small markets. There is no real incentive for banks to expand the range of supported browsers. Banks are interested in predictability, they don't want to be caught out by problems with an obscure browser that 0.01% of their customers use.
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