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Have Fujitsu Harddrives Been Failing in Record Numbers?

Cliff posted more than 11 years ago | from the check-your-hardware dept.

Technology 736

Michael_Angel asks: "If your hard drive has started to show garbled characters in the BIOS at boot, or just does not pick up. You may be victim to what could be the biggest hard drive manufacturer failure rate yet! Our company is small OEM system builder and we have been hit by a failure rate of %90 of the hard drives we purchased a year ago. We might be lucky because we stopped buying after rumors of hard drive issues 3 months after Fujitsu Limited made some major changes. IBM had a pretty crazy rate of failure and was telling people to turn off smart mode. I've called Fujitsu and they said that there is no problem! However, a simple search for bad fujitsu hard drives on any search engine will point to some angry folks. One notable link is this Register story." Has this problem followed Fujitsu drives into other countries, or might they be limited to the UK markets? Have you noticed an unusual failure rate in Fujitsu drives compared to hard drives from other manufacturers?

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Help!! (-1)

cyborg_monkey (150790) | more than 11 years ago | (#4652240)

Computers scare me, and I think the Japanese are behind all my problems.

Anyone else scared of the Japanese?

Stop the madness! (-1, Troll)

Anonymous Coward | more than 11 years ago | (#4652393)

(This is an excerpt from my research notes on the vile Lego cult. I wanted to get these out before they had a chance to silence me. Please, please, please, don't let your friends or family succumb to the temptations of Lego. The life that you save may be your own.)

Sad cases of compulsive behaviour, such as Eric who has dragged his unsuspecting sister, Dorothy [ericharshbarger.org] into the despicable cult.

The cult recently opened one of their "temples" [lego.com] in California (of course). They have many [amyhughes.org] local churches [ldraw.org] .

Like the Scientologists who have their "e-meter", these lego freaks have their or psuedo-technological [lego.com] props. They even have an mystic Oracle [federated.com] that you can ask questions [federated.com] on the internet. And just like the leader of the Scientologists, their leaders aspire [lego.com] to be JRR Tolkien [ozbricks.net] . Not only that, these foul fiends have the temerity [thereverend.com] to rewrite the Bible [thereverend.com] .

And they are Holocaust revisionists [erols.com] , too boot

  1. Exhibit A [erols.com] - one of their foul leaders proudly displays their trumped up "evidence"
  2. Exhibit B [erols.com]
  3. Exhibit C [erols.com]
  4. Exhibit D [erols.com]
  5. Exhibit E [erols.com]
  6. Exhibit F [erols.com]
Much like the French, they have [brickfilms.com] their own [ozbricks.net] version of cinema [geocities.co.jp] , including a thriving, depraved pr0n [corrupt.net] industry.

They worship strange, [rit.edu] vile gods [tripod.com] . And are building machines to take over the world [lego.com] .

As I always say... (-1, Troll)

Anonymous Coward | more than 11 years ago | (#4652245)

Never use a product that you cannot pronouce the maker's name without help. It should tell you something...

w00t...FIRST POST!!!! (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4652277)

Yes! Yes! Yes! Yes! I did it. In your face, McFly!

Re:w00t...FIRST POST!!!! (-1, Troll)

Anonymous Coward | more than 11 years ago | (#4652383)

wow... you rock pal!!!

Re:As I always say... (-1, Flamebait)

Anonymous Coward | more than 11 years ago | (#4652470)

Fujitsu? Is it that hard to pronounce? What are you, fuckin' retarded?

His name is Jared. and he is funky! (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4652247)

At subway, you get a sub prepared anyway you like, by the friendly, efficient staff. Choose from mouth-watering veggies, succulent meats and cheeses, and a variety of freshly-baked bread. Why not stop in today and pick up some subs for the whole family to enjoy. I suggest the Italian BMT, piled high with genoa salami, pepperoni, ham, and provolone cheese. Top it with lettuce, tomato, onion, and pickles, add a few spritzes of italian dressing and you've got a meal fit for king. Subway: eat fresh!

g to the oatse
c to the izzex
fo shizzle my nizzle click here [jareddispatch.com] (note: the site is currently down. I expect it to come back online around Thanksgiving) to dispatch Jared and his formerly overweight goons to crack down on Subway if they don't honor the $3.49 Troll Tuesday deal. Make sure you provide the store number and address. Mine is store number 5839. Don't believe me about the concept of the jared dispatch? Yahoo has an article about it here [yahoo.com] , although it is pretty light on the details.
Note: I've gotten a few comments that the link to Jared Dispatch doesn't work. I think the site got taken down because of abuse of the service. Although the site got taken down, I still highly reccomend Subway and their high quality subs. To show my appreciation, here is a link to Free Subway Coupons. I had to redirect it through Yahoo's site redirector, because my of the filter at work. Anyways, here is the link! [yahoo.com]
Note 2: I've received word that those links to yahoo actually point to goatse.cx. I am truly sorry about that, and I found the cause. A couple weeks ago, a hacker broke into yahoo and set up some scripts that redirect the user to goatse.cx if a file is in a certain directory. I accidentally tried to access a file in one of those haunted directories. I fixed the links (I have a cousin who works at yahoo), so they should bring you to the actual sites now, not goatse.cx. Update 10/28: The hacker, or should I say hax0r [mailto] , actually has posted a page on yahoo on how he did it and how the goatse redirector works. It's a very good read. I suggest reading it soon before yahoo finds out about it and takes it down. Check it out ASAP [yahoo.com] !
Note 3: I am working on locating the articles using google's cache. It is taking some time because I don't remember the exact titles. However, I hope to have the links fixed and working very soon. Keep eating at Subway in the meantime, and request that they bring back the jalepeno cheese roll. It is a fanscrumptiously brilliant roll.
Note 4: To all those who think that sub is an incorrect term, I live in upstate NY, and we call it a sub here. There are no hoagies, grinders, po'boys, footlongs, heroes, or any other made up names. It's not hoagieway after all, its Subway.
Important: It is my duty to report to you, loyal low-threshold readers, of a very disturbing incident that happened to me last week. I went into subway at the normal lunch time, but instead of the standard line out the door, the restaurant was vacant. Normally, the queue doesn't concern me, since the crew knows enough to make me a footlong Italian BMT with my standard fixin's and have it ready at 11:30 sharp, on tuesdays. I approached the counter casually, when two bulky men appeared from each side of the potato chip display rack. They held me down, and Jared appeared from behind the counter. He took my preprepared footlong BMT and cracked an evil grin. The manager grabbed the bottle of italian dressing and lubed up my general ass area. Jared shoved the footlong Italian BMT repeatedly into my ass, mixing it with the chucks of feces that were in my bowels, until the fresh crisp veggies resembled brown spoiled food. I begged him to stop, but little did I know the torture waiting for me. He took the italian dressing, and squirted it into my pee hole. Now, it burns when I pee, and it hurts when I sit. I asked him why he was doing this, and he said that they had tracked me down for my abuse of the Jared Dispatch system. You see, Jared gets airsick, and his constant flying over the country has caused him to lose weight due to his vomiting on planes. Normally, this loss of weight would be a good thing, but Subway can't actually claim that he lost weight by eating Subway subs. They told him to put the weight back on and then lose it again by eating subs, somthing Jared does not want to do. As a result, they are the ones who closed down Jared Dispatch. I am begging you, loyal readers DON'T GO TO JARED DISPATCH [yahoo.com] ANY MORE. Thank you for your time. I have to go to Subway now, and tell them that I want less italian dressing on my footlong Italian BMT. Remember, if you don't eat at subway, then the terrorists win! (note: On the link above, I used client-side redirection. Therefore, if it sends you to goatse.cx, it is a problem with YOUR COMPUTER, NOT THE WEB PAGE!)

fp (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4652249)

first post beeyotch

toast (-1, Offtopic)

chez69 (135760) | more than 11 years ago | (#4652250)

first toast [drtoast.com]

Cat got your tongue? (something important seems to be missing from your comment ... like the body or the subject!)

Watch out for Mr. Fujistu (0, Funny)

Anonymous Coward | more than 11 years ago | (#4652251)

He managed tag teams such as Demolition in WWF, and he can probably get someone to kick your ass if you complain about his products!

Whatcha gonna do when Fujitsu runs wild on you?!

Watch out for Mr. Fujistu (-1)

YourMissionForToday (556292) | more than 11 years ago | (#4652441)

i agree with this post

but what about bobby "the brain" heenan?

Trends (4, Insightful)

swordboy (472941) | more than 11 years ago | (#4652254)

I've noticed one thing -

As drives have gotten smaller/increased data density, they've become increasingly unreliable. I'm pretty sure this coincides with the new 1 year warranties (versus the older 3 year standard warranties).

Laptop drives especially...

Re:Trends (5, Insightful)

runenfool (503) | more than 11 years ago | (#4652293)

Its probably related to the increasing drive density - but it may also come from companies cutting costs to move more units to stay alive in the soft economy.

Just looking down the list of comments, it does seem that everyone has noticed the increasing number (or at least it seems that way) of massive drive failures from certain manufacturers.

Re:Trends (-1, Troll)

Anonymous Coward | more than 11 years ago | (#4652320)

Bloody Libertarians. Get the hell off our message board.

Re:Trends (1, Insightful)

Anonymous Coward | more than 11 years ago | (#4652322)

Or it could be that they manufacture many more drives than they did before... or correlation might not mean causation.

Oh, good. (5, Insightful)

Skyshadow (508) | more than 11 years ago | (#4652256)

Because gathering anecdotal evidence on Slashdot is a great way to discover if there's a problem with a particular piece of hardware as opposed to just dragging whatever target company through the mud.

Re:Oh, good. (2, Insightful)

RollingThunder (88952) | more than 11 years ago | (#4652296)

If you look at the number of Reg stories on this topic, I rather suspect they're doing a far better job of trashing Fujitsu's rep than /. ever could.

Re:Oh, good. (0, Funny)

Anonymous Coward | more than 11 years ago | (#4652312)

Well...

Everybody knows that Fujitsu is a Big Evil Corporation, who therefore Deserves to be Punished. Whether they did it or not.

Re:Oh, good. (-1, Redundant)

Anonymous Coward | more than 11 years ago | (#4652472)

Well...

Everybody knows that Fujitsu is a Big Evil Corporation, who therefore Deserves to be Punished. Whether they did it or not.

(And don't mod the parent down, just because someone else (me) posts a flamebait comment below him. His was the only insightful thing said so far in this thread).

Hard to imagine (2, Interesting)

ekrout (139379) | more than 11 years ago | (#4652261)

Every single one of my friends here at school who purchased an IBM DeskStar-line hard disk drive had the drive fail on them less than a year after purchase.

I never thought that dependability could be much worse than for that particular line of IBM HDDs. But, this Fujitsu story sounds like it's a dire situation as well.

As a side note, I'd highly recommend (and do so to family, friends, etc.) purchasing only Western Digital or Seagate drives.

Re:Hard to imagine (3, Interesting)

Skyshadow (508) | more than 11 years ago | (#4652323)

I dunno, I've had trouble with Western Digital drives in the past, too. In fact, I remember one of their drive lines (although I can't remember which) being notorious for failing quickly.

Personally, I think this sort of discussion is useless just because there are people out there who have had trouble with any given manufacturer's drives.

I think a collection of real stats which were somehow reliably collected would be really useful in terms of all this commodity hardware ("Gee, those ShitCo drives fail twice as often as most others" or "Gee, there's no difference in drive reliability, so if I got IBM I'd be paying for a brand name"). I just don't see how you'd go about collecting that data.

Re:Hard to imagine (0)

Anonymous Coward | more than 11 years ago | (#4652373)

In fact, I remember one of their drive lines (although I can't remember which) being notorious for failing quickly.

IIRC, some WD Caviar models.

Re:Hard to imagine (0)

Anonymous Coward | more than 11 years ago | (#4652404)

That was the Most Unhelpful Comment, Ever.

Re:Hard to imagine (1)

asland (26316) | more than 11 years ago | (#4652426)

It was part of the Caviar line. When my 2gig caviar failed, I got a new drive and was told the one I was returning had been recalled!

Re:Hard to imagine (0)

Anonymous Coward | more than 11 years ago | (#4652482)

During the early 90's I was working at a shop building clones and we got bit by the WD caviar (sic) problems. Apparently a bad batch of grease would seep out of the bearings area and cause the arm to seize up. We had to deal with a lot of returns under warranty and switched drive manufacturers until we were sure the issue was resolved. Even then, we avoided fujitsu though due to a general feeling that they didn't last as long as non-problematic WD's.

Re:Hard to imagine (0)

xamel (567605) | more than 11 years ago | (#4652345)

Good advice, tho I'd personally add Maxtor to te list...my Maxtor 80 gig seems to be very reliable (and I'm doin really freaky stuff w/ dual boots and partitions)

Re:Hard to imagine (2, Insightful)

escher (3402) | more than 11 years ago | (#4652346)

And I have never had trouble with the IBM Deskstar drives in my file server (been running for 3 years now). Maybe I got lucky and was shipped drives from a good batch...

Re:Hard to imagine (0)

Anonymous Coward | more than 11 years ago | (#4652352)

I'm gonna raise the bull-crap flag here. Every one of my friends with a DeskStar drive has had -zero- problems with it (I include my own 60GXP in that statement).

Re:Hard to imagine (1)

enderak (557146) | more than 11 years ago | (#4652376)

I almost always buy Western Digital. I've never had a problem with them.

We did get one IBM 80GB (not Deskstar - some other model iirc) and it's been our main 'server' hard drive for about two years now with no problems. - Regardless, I still do my backups religiously ;)

Anyway, I buy nothing for WD for my own systems, and i always recommend WD to people that ask me about which hard drive to buy.

Re:Hard to imagine (1)

enderak (557146) | more than 11 years ago | (#4652438)

Oops.. just checked, and it is a Deskstar - the 120GXP 80GB 7200.

Still, just one example of a good drive - maybe we just got lucky?

Re:Hard to imagine (0)

Anonymous Coward | more than 11 years ago | (#4652403)

Western Digital had their own problems a few years back. 6.4 gig drives, if I remember right. My sometimes unreliable memory also tells me that WD was much better about admitting the problem and taking action to help consumers.

Every company will have problems from time to time. The difference between a good company and a bad company is the way they handle those problems. IBM and Fujitsu botched it. I'll never go out and purchase a drive from either of them (excluding drives that happen to be pre-installed in a piece of equipment that I need).

Re:Hard to imagine (5, Informative)

ekrout (139379) | more than 11 years ago | (#4652453)

Here's just one example of an unhappy owner of a large IBM DeskStar drive:

I have bought 4 75GXP drives all of the 60 GB variety. Initially I bought two to connect to a RAID system but one failed after only 5 months. Just as well I had my RAID set to mirror otherwise all would have been lost. I have in excess of 25 GB of MP3 files which have taken years to collect hence my need for reliable storage. I then contacted the suppliers of my drives and asked about replacement. I was told it would take at least 6 weeks as they had to go back to IBM.

Given the importance of backup I bought a third drive whilst the 1st was being checked by IBM. Guess what 6 weeks later a second drive failed. BY this time I received back a drive from IBM. This was a second hand drive that had been returned by another customer under warranty. I know this because I was able to unerase the data on the drive and the former user was from Germany. This drive failed after only 4 weeks.

The second drive to fail was also replaced by a second hand drive. This also is making ominous noises.

In fairness when they work they are fast and very quiet but the uncertainty about when they will fail has left me very unimpressed. Of the 4 purchased 2 are new and working fine 1 is broken and I can't be bothered to send it back as I know they will send me another dodgy 2nd hand drive and the final one is noisy and I am sure would fail if it were used as a RAID drive.

My advice therefore is to look elsewhere. When I upgrade my system shortly I shall buy 2 120GB drives from another supplier but I shall research carefully first.

-- From http://www.dooyoo.co.uk/computers/hard_disk_drives /ibm_deskstar_75gxp/_review/393167/ [dooyoo.co.uk]

Fujitsu makes hard drives? (0)

Anonymous Coward | more than 11 years ago | (#4652265)

who the hell would buy a fujitsu hard drive?

that reminds me of the "maxell" batteries I saw the other day. what the hell. stick the with the big names.

Re:Fujitsu makes hard drives? (2)

ekrout (139379) | more than 11 years ago | (#4652292)

what the hell. stick the with the big names.

Right on, man. Bigger [microsoft.com] is always better [realng.com] (not!)

Don't know why, but... (0)

Anonymous Coward | more than 11 years ago | (#4652272)

I don't know why but all the latest 7200 rpm drives are crap. I have tried Seagate, Samsung, fujitsu, WD and quantum, and all failed before a year, but WD Caviar SE (the only one with 3-years warrantie...)

we need... (5, Insightful)

2MuchC0ffeeMan (201987) | more than 11 years ago | (#4652274)

we need something like the automobile industry's recall system, but it's too bad nobody tunrs in those registration cards...

hard drives are so important, they should be the most quality product of a computer... you can replace a cpu, motherboard, etc... but without backing up, you can't get everything on a hard drive back.

Re:we need... (1)

torqer (538711) | more than 11 years ago | (#4652434)

Why does it sound like backing up is this task that is rarely ever done? Are you saying you don't back up your critical data? I'm not saying that full backups should be done on your home system once a week, with differential done daily. Once bitten, twice shy. I either back up large projects or upload smaller ones to an online storage site (i.e. xdrive.com). Here's another old adage that you should follow as well. An once of protection is worth a pound of cure... You don't plug your computer directly into the wall socket do you?

More bad capacitors. (0)

Anonymous Coward | more than 11 years ago | (#4652278)

Its trendy these days to use bad capacitors in critical hardware. Pay a little more for quality... It is so worth it.

Reliability? (1, Interesting)

ShwAsasin (120187) | more than 11 years ago | (#4652279)

After convincing my co-workers to use Fujitsu HDD's, several of our drives began to die. Now my reputation in the office is hurt because of their issues. Then they deny anything is wrong, good one. I'll never recommend using their drives ever again.

Re:Reliability? (-1, Troll)

perl_god (578135) | more than 11 years ago | (#4652362)

well, dont blame fujistu --
its you're fault for recommending the drives, looser!!!!

looser? nice spelling fool. (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4652415)

Lol, I know you were kidding. However, your piss poor spelling caused the joke to be of subpar quality.

Kazaa is Slashdotted... (-1, Offtopic)

Squeezer (132342) | more than 11 years ago | (#4652284)

Searched for it on there and got some results. I try downloading from them and all of them are remotely queue'd. Thanks again Slashdot!

Re:Kazaa is Slashdotted... (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4652375)

What the hell are you talking about?? You tried downloading a Fujitsu drive from KaZaA? Go back to Internet 101 and learn how to post on a message board.

I've never had a "harddrive" fail on me (0)

Anonymous Coward | more than 11 years ago | (#4652285)

Hard drives, on the other hand...

You nailed this one.... (0)

Anonymous Coward | more than 11 years ago | (#4652294)

I work for a small VAR that sells Compaq (HP, whatever...) and we have recently replaced a huge amount of hard drives--every single one of them Fujitsu. I noticed that there is a firmware update on Compaq's web site for them, but I do not know if it relates to this problem. Anyway, if I were Compaq I would be really pissed right about now. This can't be cheap.

Didn't I read this a month ago? (4, Interesting)

ackthpt (218170) | more than 11 years ago | (#4652299)

I wish I could remember where, but I've read about this already somewhere some time ago.

I've been wondering if the recently revealed electrolytic (ha, spelt it right that time) capacitor problem (bad taiwanese electrolytics) was related.

On a different note, Seagate's ST380023AS and ST3120023AS (Serial ATA) drives which were expected in Mid-October, then late-November, are now, according to a Cnet article a Seagate employee who shall remain nameless, pointed me to, is indicating shipping dates in Mid-December.. hopefully the two are unrelated.

Re:Didn't I read this a month ago? (1, Offtopic)

DuBois (105200) | more than 11 years ago | (#4652391)

"I only got as far as the 3 Arrs in pirate school..."

Neighborhood Nuclear Superiority

Re:Didn't I read this a month ago? (-1, Offtopic)

Anonymous Coward | more than 11 years ago | (#4652480)

"They that can give up essential Liberty, to obtain a little temporary Safety, deserve neither Liberty nor Safety."

Dude, kill both of those comma splices. Ya don't need 'em.

Re:Didn't I read this a month ago? (1)

caino59 (313096) | more than 11 years ago | (#4652427)

i doubt you'll find those acursed caps on a hard drive...

in addition, i doubt the seagate date push back is related to fujitsu...

Re:Didn't I read this a month ago? (1)

ViXX0r (188100) | more than 11 years ago | (#4652461)

Related? How? I assure you there are no electrolytic capacitors on any hard drive that this article is relevant to. Electrolytic capacitors are the ones that look like little (often blue) cans, you'll probably find them around the CPU socket on your motherboard.

The capacitors on hard drives are some of the little surface mount square blocks that are about the size of a large grain of sand, and are not electrolytic.

The only 'relation' these two issues have is the recently prevalant trend of producing less reliable hardware.

Fujistu HD's (5, Informative)

Anonymous Coward | more than 11 years ago | (#4652306)

I'm the help desk coordinator at a school district in WA. Just guessing, I'd say we are at about 35% failure for drives bought in the summer of 2001.

Re:Fujistu HD's (1)

ccarson (562931) | more than 11 years ago | (#4652457)

The only hard drive that has ever failed in my life time was a Fujitsu. This /. posting doesn't surprise me.

Sounds like "me too", but... (1)

HappyOscar (65200) | more than 11 years ago | (#4652315)

I've had problems with Fujitsu drives. More problems with Western Digital drives, though. I've never had a problem with a Seagate, though (except for well past operational life, and they even have a good record then). I've had good success with Quantum, too, but I don't know if that'll continue now that they've been bought by maxtor.

Yep (2, Informative)

koogydelbbog (451219) | more than 11 years ago | (#4652317)

All our desktops (Compaq Deskpro ENs) had fujitsu drives in and we were getting a failure every week last summer. IT department wasn't happy about having to swap out and re-Ghost over 100 drives... Replaced them with a mixture of Western Digital and, i think Seagates.

(this is in the UK btw)

Warranties (3, Interesting)

insanecarbonbasedlif (623558) | more than 11 years ago | (#4652324)

Most manufacturers have dropped their three ytear warranties down to one year as well. This seems to be a trend after several companies in the storage business merged... lack of competition affecting QA and Warranties?

Why bother, use SCSI! (0, Offtopic)

SHiVa0 (608471) | more than 11 years ago | (#4652326)

SCSI drive over the year stayed pretty much reliable. Well at least mine and my cie did! Let's all just switch to SCSI, price will definitly drop! :) Ultra320 RAID array of 10 drives! :P scheeet!

Re:Why bother, use SCSI! (0)

Anonymous Coward | more than 11 years ago | (#4652463)

I've had a higher percentage of SCSI failures than IDE. Out of the hundreds of IDE drives that have passed through the company, there have been acidic air, etc. The SCSI drives live in a locked, climate-controlled server room.

Yeah. SCSI drives are sure worth >5x the $$$.

Failed drive experience (1)

wiredlogic (135348) | more than 11 years ago | (#4652327)

I had a fujitsu drive fail in a work computer last year.

It was a real pain getting IT to even recognise that there was a failure because only sector 0 was bad and NT sort of functioned correctly even though it the drive would periodically thrash and freeze the computer (not swapping). IT's DiskDoctor tool couldn't detect the problem but Fujistu's own diagnostic tool could. Of course, our IT people considered the Fujitsu tool to be "untrusted" software and wouldn't accept it.

Luckily the data was still recoverable when I got the replacement (a crappy Quantum) after a few weeks.

Could be worse... (1)

DJTodd242 (560481) | more than 11 years ago | (#4652328)

We could all have Kalok drives in our systems...

Thats why I like Maxtor...... (4, Informative)

vertical_98 (463483) | more than 11 years ago | (#4652333)

But seriously, I have a 5400rpm 1.2g Maxtor that has been in use for over 4 years. I had a 7200rpm 20g Seagate that crashed after 14 months in a machine. I think the combination of high rpms with super dense platters is what is causing the most problems.

Of course, My father thinks that people just don't give a shit about quality any more.....

Vertical

Yeah (5, Insightful)

Tsar Ivan IV (73505) | more than 11 years ago | (#4652334)

If you do a search on the net for _any_ manufacturer or _any_ line of products you are likely to find a number of unhappy customers. Every hard disk manufacturer has sent out a bad batch on occasion -- I've had various people recommend to me at different times "Never buy Maxtor" or "never buy Seagate" or "never buy Western Digital" and so on .. because that particular person had a bad experience with a drive.

Wierd.... (1)

phase_$hift() (243209) | more than 11 years ago | (#4652335)

I have a stack of Fujitsu's here to RMA, and I finally decided to do it, and this is the first story... weird..

wha? (2, Funny)

meekjt (94667) | more than 11 years ago | (#4652336)

How is 90% a failure rate? 100% of all hard drives are going to fail sometime.

Re:wha? (3, Funny)

kermyt (99494) | more than 11 years ago | (#4652455)

On a long enough timeline everyones survival rate drops to 0%. The first rule of Fujistu is... you do not talk about Fujitsu.

Re:wha? (5, Insightful)

IvyMike (178408) | more than 11 years ago | (#4652469)

How is 90% a failure rate? 100% of all hard drives are going to fail sometime.

To paraphrase Twain, the difference between "90% failure rate in a year" and "90% failure rate sometime" is the difference between lightning and lightning bug.

I love Fujitsu (1)

Lewie (3743) | more than 11 years ago | (#4652341)

My first Fujitsu drive was a 1 GB and I have been hooked ever since. I have never had a problem with any of their drives, and though they are sometimes hard to find locally I always buy Fujitsu.

I was astonished to see this headline.

Dr. Network Has AIDS (-1, Troll)

Anonymous Coward | more than 11 years ago | (#4652429)

Shut the fuck up you lying sack of shit. You've probably bought one hard drive since that 1 gig drive that came with your IBM Aptiva that your parents bought you, you fucking shit-packing queer. You haven't been hooked, you're just a terrorist that loves to support those slant-eyed war criminals. You were astonished? Jesus Christ, settle down. You didn't think that a company could go to shit? When was the last time you bought a Gookitsu drive? ANSWER THE QUESTION FAGGOT!!! In the time since that purchase, could the quality brand name you've come to love have gone to horseshit? Probably, right asshat? I fucking hate stupid shits like you. Yes, you know how to get your case opened up, congrats. Yes, you've installed Redhat, congrats. That doesn't make you some sort of expert in the IT field. You're not managing a company that's responsible for maintaining thousands of systems. You are a nobody and you have nothing to say on the subject since your use of Gookitsu hard drives is in such a limited number. In the future, don't post here because you are a fucking assclown that will never get laid. Oh, by the way - your mom has a dick.

I've probably already shortened my one's life (2, Funny)

P-Nuts (592605) | more than 11 years ago | (#4652343)

I have a Fujitsu drive and I've cut a hole in it and added a window. It still works fine, but if it stops working I'll never know whether it was due to my customization or not.

The Register and Fujitsu (5, Informative)

HealYourChurchWebSit (615198) | more than 11 years ago | (#4652353)


This isn't the first time The Register has fried Fujitsu' sushi. Check out an article from this past September entitled PCA attacks 'shabby' handling of Great Fujitsu HDD fiasco [theregister.co.uk] .

It makes me wonder if The Register, or at least one of the writers there, didn't get stuck with a few sand grinders doubling as hard drives.

older Fujitsus are ok (0)

Anonymous Coward | more than 11 years ago | (#4652355)


I have been using Fujitsu SCSI-2 and UW drives here since '95 with a 24*7*365 duty cycle -- not a single failure to date. Mind you, the latest drives used here are older than thos mentioned in the original post.

I was looking at picking up a pair of new drives of the latest SCSI vintage, any recommendations, if not Fujitsu?

There's a simple solution... (1)

Sylver Dragon (445237) | more than 11 years ago | (#4652356)

Buy Western Digital. I've been using them for several years now, both at home and at work. I can count, on one hand, the number of failed drives I have had to deal with. And most of those were under warranty.
Personally, I view this as a classic example of, you get what you pay for. Sure, WD might be a bit more expensive than other drives, but on the other hand, have you ever had to deal with a customer who just lost a database that will take days to rebuild? Not pretty.

huh... (0)

Anonymous Coward | more than 11 years ago | (#4652454)

I've been using them for several years now, both at home and at work. I can count, on one hand, the number of failed drives I have had to deal with. And most of those were under warranty.


I can seriously say that about IBM drives too, both at work, home, and systems i've built for others...kinda odd.

One word... (3, Informative)

dannycim (442761) | more than 11 years ago | (#4652358)

Maxtor. We have over 5000 PC Workstations at my previous job. We've had problems with just about every manufacturer (Quantum, Seagate, Fuji, WD, etc...) except one: Maxtor. Personally, I've got around 8 of them at home, 3 up and spinning 24/7 and one actually trashing all around the place continously (compiles, builds, rendering, etc...) and never had a bad block.

Does your mileage vary?

Lotsa Fujitsu Drives (3, Informative)

truffle pig (555677) | more than 11 years ago | (#4652363)

I don't know I have a bunch of Dell Servers that are using Fujitsu Hard Drives in RAID Arrays. In the past year and a half of using the dells with Fujitsu drives, we have only had one drive our of about 40 go bad. I can't speak to their IDE drives but the hot plug SCSI's are working pretty well.

Our experiences (2, Interesting)

Superfreak (27384) | more than 11 years ago | (#4652366)

I work for a small company as the solo-IT guy. We have had a total of 18 Fujitsu drives, all 10GB, from one batch purchase in October, 2000. I've had one failure out of them, and we're at the two year mark, so I certainly haven't seen a fail rate anywhere near whats described. Just another anecdote for the pile...

Uh huh... (0)

Anonymous Coward | more than 11 years ago | (#4652372)

You know...

You can't just trash a vendor like that, without proof. Perhaps your company installed them wrong, the power supply has spikes on the output... anything.

Guess who Fujitsu might send the legal folk after?

First thing I found in a google search... (5, Informative)

Evro (18923) | more than 11 years ago | (#4652374)

http://www.classactioncounsel.com/fujitsu-litigati on.htm [classactioncounsel.com]
These cases are being brought on behalf of purchasers of the MPG3xx series hard disk drives, irrespective of the entity from whom it was purchased. Additionally, Hewlett-Packard is sued in connection with its sale of the hard drives as components in certain HP computers and its processing of warranty claims. Please note that the MPG3xx hard drives were also distributed to retailers and to other computer manufacturers, although none of them have been made a party to the litigation at this time.
http://www.theinquirer.net/?article=5666 [theinquirer.net]

This took me 5 seconds. http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF -8&q=fujitsu+hard+drive+failure&btnG=Google+Search [google.com] . I'm not sure what the point of this "Ask Slashdot" is, is the person just trying to inform everybody that there is a problem with Fujitsu drives? I didn't see an actual question in that "Ask Slashdot" except for the ones Cliff tacked on.

I've only lost one... (2, Informative)

BenTheDewpendent (180527) | more than 11 years ago | (#4652382)

I have about 60 fujitsu drives at work. One failed a couple weeks ago. However my friend with same job at another location has sent back around 20 drives if not more, in the last few years. While hearing from yet another friend who worked for the state that he had fujitsus failing all over.

Problem
I think so.

About 40 out of 60... (0)

Anonymous Coward | more than 11 years ago | (#4652385)

I built a 60-node cluster for a client a little over a year ago. The hardware came from the "lowest" bidder selected by the client. The systems used Fujistu hard drives. After about 3 or 4 months, ten or twelve drives had died. We could see that more nodes were bound to fail and that it would be very expensive to tear all the nodes out and replace hard drives in all of them. Rather than wading through RMA hell as new drives dropped, we relunctantly moved to a network boot arrangement. It is not a great solution, but it does work. As of right now, we have about 40 of the 60 drives dead.

Failed Drives (2, Informative)

Tha_Big_Guy23 (603419) | more than 11 years ago | (#4652387)

The company I work for built and installed 15 systems with identical configurations, all having a 20Gb Fijitsu hard drives. Each system was installed within the same week. Approximately 10 weeks later, each of the hard drives failed, in almost the same order they were installed.. I'd say this is definately a problem they need to look into.

IBM 300PLs (5, Informative)

Mechamse (515842) | more than 11 years ago | (#4652392)

I work for a large Oil Company in the North West US. We have roughly 1500 IBM 300PL systems in our inventory. Of those 1500 we have had to replace 700 or so Fujitsu HDDs due to various problems. Fortunately for our sake, IBM was using a mixed hardware pool when our systems were built because out of 1500 systems, all of the Fujitsu drives have now been replaced. Now we are suffering through Maxtor drives, but that is a tale for another day. This to me seemed to be a huge problem. We filed a complaint with IBM on this issue for not having a recall of the effected drives. IBM and all of the service centers in our area know of the problem, but that doesn't seem to be of importance.
Not only is this the largest mass failure of a product, but also probably the largest cover-up to protect all of the parties involved.
What really takes the cake on this whole issue is the pure audacity of Fujitsu in making this appear to be within the bounds of standard failure. That will keep me from ever using their equipment.

I for one am happy with my Fujitsu harddrive... (2)

suman28 (558822) | more than 11 years ago | (#4652394)

One of the many harddrives I have is a Fujitsu and they are prone to go bad, but as much as you say. I replaced 2 out of 20 that I have. I even got a better replacement because they were out of the drives I bought 2 1/2 yrs ago. So, I am happy.

It affects HPs too.... (2)

WhiteKnight07 (521975) | more than 11 years ago | (#4652399)

My friend has an HP Pavillion xt926 with a Fujitsu hard drive in it. That thing gave her no end of problems. We had to pull it out of the machine on a daily basis and put it in my machine to correct file system errors caused by bad sectors that kept her machine from booting. When she finally called HP about it they said it was a common problem and replaced her whole system for free. They were very eager to keep it quite and make her happy, aparently they use the same hard drives in many of there low end server platforms. The machine was running Win2k with NTFS and worked perfectly after they replaced it.

Sounds all too familiar.... (1)

pennsol (317791) | more than 11 years ago | (#4652401)

IIRC this happened with Western Digital 4.3GB and 6.4GB Drives.. after about 6 months they would just garble the info and need a low level format to fix the problem. About 90% of the drives were bad, some would just stop showing up in the bios after this happened a few time with the same drive.. I RMAed the drives and Western Digital replaced them without a question but never gave a clue what the problem was. this was in late 98 early 99 I'm wondering if this ws a similar problem...

Drive Service Company seems to agree (5, Informative)

Brett Glass (98525) | more than 11 years ago | (#4652402)

Before I buy a hard drive, I always ask data recovery companies what they think of the most recent models. This page [driveservice.com] , created by Drive Service Company says the following about Fujitsu:

Fujitsu (Desktop drives only) Their 10, 15, 20 and 30gb desktop models have been failing left and right with either servo loss or electronic failure. Notebook drives are only so-so but are no longer manufactured. They have had so many returned drives, that they have stopped making drives all together.

It then goes on to say:

Fujitsu Notebook drives of any kind are prone to head crash, desktop drives are bad now too, sorry. Again, they have stopped making drives and now barely support what is left out there.

Believe it or not, their most recommended brand is now Seagate (the high end models). And they strongly recommend anything with a SCSI interface over IDE -- not for performance reasons (there's really not that much difference if you cache) but for reliability.

I can tell you from personal experience, YES! (5, Informative)

19Buck (517176) | more than 11 years ago | (#4652406)

I recently ended a Contract position i was working as a Service Technician for Gateway. My job was basically to perform diagnostics and replace parts on the systems (duh!).

I can tell you from experience, that Fujitsu drives were easily, by far and the way the most failed brand of drive that we replaced. It used to be Maxtor's that died in record numbers some time back, but the difference there is that Maxtor's were much more widely installed.

A majority of the time that we had a system in with a bad HDD failure, we'd say "I bet it's a Fujitsu".. 90% of the time, that's exactly what we'd find inside the computer. After a while, we just stopped doing diagnostics troubleshooting on Fujitsu drives..we'd just close the system up and order a new drive.

And if we got a Fujitsu drive back as a replacement, we wouldn't even install it, we'd close it up and send it back requesting another replacement HDD.

They stopped us from doing that, said we couldn't send back drives that were working fine just because we didn't like the brand. So.. we said "ok", and resigned ourselves to the fact that the unlucky customer who got a Fujistu replacement drive would be back within a month.

And guess what? A majority of the time.. they were.

Not Suprising (1)

Kakarat (595386) | more than 11 years ago | (#4652408)

I remember we ordered quite a large batch of 3 platter western digital drives and around 75% of them were bad. The majority of them had an incredible amount of bad sectors. And the ones that worked at first, died soon after. But I believe Western Digital knew of the problem and corrected it quickly and replaced all of our defective drives.

Mine too!!! (0)

Anonymous Coward | more than 11 years ago | (#4652410)

My HD started failing about 1 month ago!!!
Unbelievable.
Either garbled text in BIOS, or, no HD detected on that IDE channel.
My hunch is that this is physical. If I open up my case and give the Fujitsu a small tap with a metallic object, and reboot the PC, it works!!! (until it hangs again). Maybe the RW head is getting stuck???

Luckily (1)

sys$manager (25156) | more than 11 years ago | (#4652417)

My five year old Fujitsu 4.5GB SCSI-2 HD is still going strong.

I'm skeptical how long the 40GB drive in my laptop is going to last though, especially with the abuse it takes.

Garbled BIOS? (0)

Anonymous Coward | more than 11 years ago | (#4652418)

If your hard drive has started to show garbled characters in the BIOS at boot . . .

Um... that really is a defect, if you hard drive is corrupting your BIOS... ;)

After some research... (3, Funny)

twoslice (457793) | more than 11 years ago | (#4652420)

I found the actual cause of the Fujitsu HD malfunction...PrOn!

Apparently they are very allergic to PrOn and the more PrOn you have the more likely they are going to die.

And from all of the horror stories posted here on /. about bad Fujistu drives it is probably true!

still running.... dont know for how long (0)

Anonymous Coward | more than 11 years ago | (#4652430)

The only Fujitsu drive I have is the one that's running on this system... it started acting strange around one year ago... it would not boot, bios would not even find it... I would "let it rest" for a couple of days, and it would be back up and running... to keep it from failing... I avoid powering off my computer ;)

In any case... I do not like the Fujitsu hdds any more... I didnt even like it when I bought it... what I liked was the price

Dell Inspirons had bad Fujitsu drives (2, Informative)

Kheldar99 (614654) | more than 11 years ago | (#4652431)

I had a Dell Inspiron with a Fujitsu drive that used to make clicking noises all the time. When I asked Dell about it they sent me an IBM drive to replace it... they didn't say if they were having massive problems with them but they did indicate that there were a lot of these swaps going on.

My experience from Canada (1)

Genghis9 (575560) | more than 11 years ago | (#4652433)

Had a Fujitsu Model MPF3204AH, manufacture date June 2000, failed in Dec 2001 My friend had a MPF3204AT also manufactured June 2000, failed in Oct 2002. Never again to Fujitsu drives! In the past I've had a Quantum drive fail. No personal problems with Conner, Western Digital or Maxtor (so far)

Definitely a problem in Ireland... (3, Interesting)

1by1 (620777) | more than 11 years ago | (#4652440)

I know that there in the west of Ireland that we are having severe problems with Fujitsu drives, especially ones beginning with the serial MPG3. The drives seem to have been giving up the ghost in high numbers for the past 6 months. (ie: in September, one site that had 15 PCs suddenly had 3 hard drives go in a period of 5 days...all three were Fujitsu with that serial number.) I seem to be receiving a call about once every two weeks now about a failed drive, and the majority of them have been Fujitsu ones...

Known Problem with some drives (2)

ivan256 (17499) | more than 11 years ago | (#4652443)

Some Fujitsu drives manufactured just over a year ago have faulty chips from Cirrus Logic [theinquirer.net] on them that cause the controllers to fail. Check the article for details. I believe there's a class action lawsuit in progress that you can join.

Lost 2 hard drives last year (2, Interesting)

vorwerk (543034) | more than 11 years ago | (#4652444)

I lost one of my SCSI drives last year (a 4GB Quantum Atlas-2). I was not amused. It was still under warranty, so Quantum (now Maxtor) replaced it with another Atlas-2. The replacement (which came with a 90-day warranty) failed shortly after its 90-day warranty expired. Bummer.

I can't speak for the rest of the industry, but I can say this: none of my older (~300 MB) hard drives (which I've been using in my 486s) have ever failed. They rattle a little, they're rather slow, but never once have they let me down. Can the same be said of more recent media? I suspect not.

Fujitsu Drives - Bad for some time (5, Informative)

CrackHappy (625183) | more than 11 years ago | (#4652450)

I owned a small computer shop for three years. We used Fujitsu drives for about one of those years. The main reason was to drive down our costs. However, it turned out that it cost us more in the end. We had a failure rate around 60%. Most of the failures were not spectacular, which made it worse! Strange things would happen. This was about 6 years ago, so I'm not surprised to see that they're having even worse trouble now. I also recommend Western Digital. They have been quite reliable for a long period of time for me and my users.

This is easy for Fujitsu to fix. (2)

Kenja (541830) | more than 11 years ago | (#4652477)

They just need to fire the guy with the rubber mallet at the end of the production line.
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