×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Technical Glitches Plague BuyMusic.com

timothy posted more than 10 years ago | from the thank-you-for-your-patience dept.

Music 691

An anonymous reader submits: "Despite its much larger target market, BuyMusic.com does not seem to be the runaway success that Apple's iTunes Music Store was. USA Today is reporting that customers have experienced technical glitches that prevent them from playing their purchases. Another customer reports that the BuyMusic tech support does little more than say 'Sorry, but that's YOUR problem.' Finally, a musician whose music is for sale at BuyMusic questions the legality of BuyMusic's catalog." Scriptygoddess's account of her unhappy experience is mirrored here.

cancel ×
This is a preview of your comment

No Comment Title Entered

Anonymous Coward 1 minute ago

No Comment Entered

691 comments

Technical glitch requires you to lick my clitoris (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568005)

I would appreciate it.

MOD PARENT UP (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568031)

We totally need more clitorii at Slashdot.

Wait...
a um ibus a ibus?

so clitoria?

a/s/l? (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#6568082)

Re:a/s/l? (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#6568109)

52/m/Trenton, NJ

this is (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568007)

the first post.

Thank you.

GTAA kicks your ass at trolling ideas. Why fp? (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568056)

GTAA (Gay Troll Association Of America) is the first organization to wipe its ass with the GAY NIGGER post.



Are you Gay? [borahbands.com]

Are you a Troll? [borahbands.com]

Are you a Gay Troll? [borahbands.com]



If you answered yes to any of the above questions, then GTAA (Gay Troll Association Of America) might be exaclty what you've been looking for!

Join GTAA (Gay Troll Association Of America) today, and enjoy all the benefits of wiping your ass with lame posts.

GTAA (Gay Troll Association Of America) is the fastest-growing GAY TROLL community with thousands of members all over the USA. You too can be a part of GTAA if you join today!



Why not? It's quick and easy - only thee simple steps!

- First, you have to print out that lame GNAA post [borahbands.com] and wipe your ass with it.

- Second, you need to succeed in being the first reply to any lame GNAA post [borahbands.com].

- Third, you need to tell how stupid the lame GNAA post [borahbands.com] is to any of its posters.



If you have any mod points, mod both this and the parent down.

Re:GTAA kicks your ass at trolling ideas. Why fp? (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#6568199)

I cannot believe someone actually modded this up.

Marvelous accomplishment, troll.

What are they trying to prevent? (5, Funny)

seanadams.com (463190) | more than 10 years ago | (#6568009)

DRM inconveniences ONLY the people who are paying.

Re:What are they trying to prevent? (5, Interesting)

Anonymous Coward | more than 10 years ago | (#6568114)

Funny, but TRUE.

I just came back from a vacation, and I thought I was smart enough to bring a DVD player along (well, my XBOX, since I could watch movies and play games on that one machine), since I knew the hotel's TV would have at least a composite video jack in.

Plug it in, sit down, and... ...MACROVISION.

Yet another instance where I am attempting to play a legit product, and am stopped by "copy protection." I decided to fark the movie (and possibly return it out of spite) and just play KOTOR instead. :D

The funny thing was, if I had ripped the DVD and burned it to a DVD-R, I could've enjoyed the movie I PAID FOR, as I obviously couldn't with the original.

Re:What are they trying to prevent? (5, Insightful)

Anonymous Coward | more than 10 years ago | (#6568153)

I'm not sure what's "+1 Funny" about that post. The RIAA and its business partners are seriously fscked if they think that offering their product in a crippled format will keep them ahead.

Look, the RIAA/MPAA would be long gone, had they not finally realized that audio and video casettes would be the greatest boon to their industry since the gramophone. It may take them some time, but unless they accept p2p as their biggest promoters, they are toast.

I still remember listening to copied Michael Jackson tracks when I was 6 yrs old or so. And playing copied apple ][ games since I got my first system. Since then I've spent tens of thousands of dollars on software and music, and I'm sure I'd barely have spent a dime if I hadn't got a little "free taste".

For Christ's sake, I'm sure this has been going on since the first time some cave man decided to copy his neighbor's clay pot design.

Re:What are they trying to prevent? (0)

Anonymous Coward | more than 10 years ago | (#6568179)

Can someone please spend a mod point to change that to "Insightful"?

A little old... (-1, Troll)

Sebby (238625) | more than 10 years ago | (#6568010)

Isn't this a little old? This has been on Mac news sites (and others) for at least 2-3 days...

Re:A little old... (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568040)

who reads Mac News sites?

Re:A little old... (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568072)

fags

Re:A little old... (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#6568217)

no, fags read the Linux sites

Re:A little old... (1)

Sebby (238625) | more than 10 years ago | (#6568155)

Well, they're a lot more timely for one; I already read about these way before ./ even received a submission I bet.

Re:A little old... (0)

Anonymous Coward | more than 10 years ago | (#6568177)

Yeah, no kidding; kinda proves how useless a ./ subscription is....

Re:A little old... (1)

Sebby (238625) | more than 10 years ago | (#6568193)

Well, it's not totally useless: subscribers are the first ones to see all the duplicates :)

Re:A little old... (0)

Anonymous Coward | more than 10 years ago | (#6568236)

... and get to make those "first post"s

Re:A little old... (0)

Anonymous Coward | more than 10 years ago | (#6568201)

Actually, I submitted this before 6pm EDT on July 29. Not my fault that it took so long for them to post it.

Re:A little old... (1)

Sebby (238625) | more than 10 years ago | (#6568262)

And those news items were already on Mac Sites at around 1pm EST.

Of course, the artist seemed to favor Mac sites, but I'm sure he posted this to slashdot himself too (as well as CNN and other 'big' sites I'm sure).

RTFM (-1, Flamebait)

VudooCrush (220143) | more than 10 years ago | (#6568012)


What a bunch of whiners.. you should have RTFM before you downloaded your music. The link pointing to the bad technical support from buymusic talks about how her computer crashed everytime she tried to burn a cd because the plugin didnt work for her. Boohoo. Thats buymusic.com's fault? I don't think so..

Re:RTFM (3, Informative)

Anonymous Coward | more than 10 years ago | (#6568110)

The plugin they say to use on their site. She did everything the site asks, and it sucked.

This is why iTunes is so great. You can buy your music, play it, transfer it to an iPod, burn it, etc without downloading updates/patches/plugins for a bunch of different pieces of software from different companies. (Well you have to update iTunes to iTunes 4, but it's hardly the same)

The other issue getting in the way here is the shitty DRM. Only one computer can do the burning, so since it didn't work for her Windows 2000 box, she tried moving it to Windows XP (thinking it might improve some how). But she couldn't burn from Windows XP. Furthermore, every song had to be "authorized", (she types in username/password), and cannot be done in batches, even in album format.

It's not as elegant as iTunes, and that's the issue.

Re:RTFM (1)

VudooCrush (220143) | more than 10 years ago | (#6568120)

I'm not denying that iTunes is great. But her big complaint is that a third party ( not created by buymusic.com ) plugin was crashing on her computer. Sorry, but that's not BuyMusic.com's fault.

Re:RTFM (1)

1u3hr (530656) | more than 10 years ago | (#6568171)

her big complaint is that a third party ( not created by buymusic.com ) plugin was crashing on her computer. Sorry, but that's not BuyMusic.com's fault.

Yes it is, because of the DRM that's the only way she is allowed to burn a CD to play in her car, an advertised feature that she paid for (and the failure of that is the reason she got a refund).

Re:RTFM (1)

VudooCrush (220143) | more than 10 years ago | (#6568211)


Go to the website, click on their How to Videos.. They make this clear before you buy the music. If I tell you before hand not to do something, and you do it anyways, is it my fault or yours?

Re:RTFM (1, Informative)

Anonymous Coward | more than 10 years ago | (#6568122)

Yes it is. BuyMusic advertises that you can burn songs to CD, but _only_ if you use WMP and _only_ if you use the Roxio plugin. If it doesn't work you have absolutely no other options, and that means that you just got screwed out of your money, with no CDs and no option to return the music or get a refund. If they are going to force you to use this particular software it is their responsiblity to make sure it works.

Re:RTFM (0, Flamebait)

VudooCrush (220143) | more than 10 years ago | (#6568157)


No, it's your responsibility to make sure that software works on your computer before you buy something.. If I purchased non-synthetic oil for my Viper and thats all that I'm supposed to be using for it and poured it in and my car broke.. sorry, your problem.. not the oil maker.

Sure it is their fault.. never a prob with iTunes (4, Interesting)

gotr00t (563828) | more than 10 years ago | (#6568219)

The thing is, if they want to make DRM for their music, they should at LEAST make a good client for it. According to the link, this person obviously had to click through MANY buttons and had to reenter the username/password MANY times in order to even get the song to play, due to the fact that BuyMusic dosn't even give a client.

iTunes, on the other hand, gives the user EVERYTHING in a neat little package. The connection to the music store is seamless, and you can play, sort, and burn from a single app, without any of this DRM related business, or privacy concerns. If a company expects users to use their service, they could at LEAST make it easy to use, and from this account, that is probably the last thing that it is.

I have visited their site and would like to say that it feels very hollow, and dosn't have a whole lot of content. iTunes offers clip samples that are full quality and 30 seconds long(guarenteed to work because everything is done in a nice, streamlined client). I couldn't even get BuyMusic to even play the sample because of the problems with all the external player stuff. Two more things that piss me off include the fact that BuyMusic has neglected to even catagorize my favroite genre: Electronica, and the fact that it only works with Windows, and seems that they have no plans for the rest of us, and I had to access it from a public terminal because all I have at home is a mac and some Linux boxes. At least Apple is trying to port iTunes to Windows, so I could probably get it to work with WINE.

It clearly is their fault for not providing practical means to accomplish reasonable ends.

mmmm, is this good or bad? (3, Interesting)

Ty (15982) | more than 10 years ago | (#6568013)

I am really torn over this. For one I'm happy that such a service that puts such annoying restrictions on how you can use the music is failing. Yet, the other half of me is sad that now the RIAA is gonna have something to run around screaming "OMG LOOK LOOK ONLINE SERVICE IS THE SUCK" with.

technical glitches (-1, Troll)

gfody (514448) | more than 10 years ago | (#6568017)

I think I agree with their tech support.. if they give you a music file their obligation has been fullfilled. if you can't play it how is it their problem?

Re:technical glitches (0)

Anonymous Coward | more than 10 years ago | (#6568088)

they put it in a crippled non standard format. If it was an open standard I would agree with you however there is no excuse for shoddy technical support bad user interface and unstable products. Now, if they could just hurry up and go out of buisness...

Stashdot , thanks for the warrning will not buy anything from them ever.

If you bought a car (4, Insightful)

SuperKendall (25149) | more than 10 years ago | (#6568113)

and it didn't work, wouldn't you be a little irked?

If you buy something you usually have at least a bit of understanding that it's going to be useful for something. If I buy a mop and the handle breaks on the first use, back it goes - and stores almost always will take them back. At least the ones that stay in business do...

Which brings us back to BuyMusic, who seemingly does not care if what you bought is functional or not.

I feel a tiny, tiny bit sorry for them because they have to deal with PC's that might have a messed up WMP (like my computer at work that freezes every time you try to use WMP for music or video). Then again, they could have picked some other format that was known to be more compatible and less finicky. I'm sure if they'd tried AskSlashdot they might have had a few suggestions.

Similarly you have to feel a little sorry for them for pirating other people's music, after all they bought it from a third party... but if I bought a few songs from a guy on the corner who said it was "OK to share them" I probably still would not be any less liable for copyright infringement (or would I? Not sure on that one).

Re:If you bought a car (1)

VudooCrush (220143) | more than 10 years ago | (#6568142)


The product that she is complaining about is not something that BuyMusic.com created! Example - say they encoded it in RealAudio, but the RealAudio player always crashes on your computer. Sorry man, but thats your problem. It works fine for me.

Didn't they encode? (1)

SuperKendall (25149) | more than 10 years ago | (#6568204)

They encoded the music. Also they control access to it as they are the authorization server. Therefore they have a hand in it playing or not or other means of using the files - it could very well be in the authorization step for burning the CD that it dies!

Because they chose that format, they have some responsibility to ensure it can be used as intended. If it were MP3 or OGG I would agree with you.

Re:If you bought a car (2, Informative)

BensonLeung (667506) | more than 10 years ago | (#6568252)

The roxio plugin IS BuyMusic's problem, because the FAQ website TOLD HER to use that plugin with Windows Media Player.

follow this link... you'll have to use IE 5.0 on a windows machine, or turn off javascript in your browser to view it. http://www.buymusic.com/support/help.aspx#Howto_Bu rn

I quote.

In the Items on Device pane, click one of the following:

Audio CD (available only on Windows XP Home Edition and Windows XP Professional)

Data CD (available only on Windows XP Home Edition and Windows XP Professional)

HighMAT CD (available only on Windows XP Home Edition and Windows XP Professional)

Roxio CD Burning (available only on Windows 98 Second Edition, Windows Millennium Edition (Me), and Windows 2000)

She SAID that she was using Windows 2000 as her "primary" licensed machine. According to the FAQ, she had but ONE choice, Roxio CD Burning, and BuyMusic tech support was oblivious to this. The problem with the BuyMusic solution is that once again, there's so many companies providing a piece of the service, and they don't communicate with each other, that when you have problems, the left hand doesn't know what the right is doing... BuyMusic says, "this isn't our problem, blame Roxio" and when mp3 players don't work, they go "this isn't our problem, blame Creative" or "blame Microsoft" ... this thing is so cobbled together and impossible to have REAL resolution when you have problems.

Re:If you bought a car (-1, Flamebait)

gfody (514448) | more than 10 years ago | (#6568208)

the file works.. its not broken, her fucking brain is broken because she can't figure this shit out.

Re:technical glitches (0)

Anonymous Coward | more than 10 years ago | (#6568135)

It is their responsiblity to live up to their promises. If they promise that you can burn songs to CD, and if their software doesn't work (which is the only software that you can use -- there are no other options), then it is also their responsiblity to fix it. To do otherwise would be somewhere between false advertising and bait and switch.

Re:technical glitches (0)

Anonymous Coward | more than 10 years ago | (#6568175)

It's not THEIR software you fucktard.

Why (1)

grennis (344262) | more than 10 years ago | (#6568025)

Why are we gloating over the problems of buymusic.com? It wasnt too long ago, I thought I remember people on this message screaming for the ability to download songs for 99cents. In fact Im pretty sure some justified file sharing by saying there was no way to buy individual songs.

Re:Why (1)

johnny0101 (617627) | more than 10 years ago | (#6568098)

I thought I remember people on this message screaming for the ability to download songs for 99cents

So then they got iTunes. your point? :D

Re:Why (0)

Anonymous Coward | more than 10 years ago | (#6568158)

I think that is the point. iTunes *only* works with Mac, just like buymusic.com *only* works with Windows. And yet one is "cool" and the other is not. You are all a bunch of whining little bitch hypocrite college boy fairies.

Re:Why (4, Informative)

rjung2k (576317) | more than 10 years ago | (#6568178)

Why are we gloating over the problems of buymusic.com?

Because, as nerds, we want the original and well-designed service (Apple Music Store) to thrive, instead of the half-assed ripoff (BuyMusic).

Re:Why (2, Interesting)

AntiOrganic (650691) | more than 10 years ago | (#6568220)

DRM. Duh.

If I can't listen to the thing in my car, on my stereo and in my portable CD player, what good is the damn thing?

You don't buy DVDs and license them for one DVD player in your house, that you can't lend to a friend or watch in your bedroom, do you?

The real problem comes to view... (4, Insightful)

MrEnigma (194020) | more than 10 years ago | (#6568027)

We now see the real problem.

When an artist signs with a distribution point, etc, they may lose their own music. As a musician that would seem horrible, but it happens to many different people (animators, etc).

Maybe the contract with "The Orchard" had certain terms. We really would need to see that to get both sides of the story here...

Maybe they "sold out" and now just don't want to look like "crap" music.

Re:The real problem comes to view... (3, Insightful)

moral kiosk (532671) | more than 10 years ago | (#6568216)

Agreed. Even if the label is selling music in breach of the contract terms, it's a label problem-- not a distributor problem. It would be no different if Virgin Records started selling Fugazi records to Best Buy. You can bitch at Best Buy, but they're just going to (correctly) pass the buck on to the label (and perhaps take the albums off the shelves if it is that obvious that the label is misbehaving). Is buymusic just supposed to take Jody Whitesides' word for it that she indeed wrote and performed the music, and that its sale to buymusic was in breach of contract? Of course not; it's not even clear from her gripe whether it's even in breach to begin with!

However, the customer service anecdote raises more serious issues with buymusic. Fortunately, most (perhaps all, I don't know the payment setup) customers will use credit cards to purchase music, and Americans enjoy credit card rights that protect us from faulty or undelivered products. (It's too bad that customer mentioned both calling her credit card company and publicizing the mishap in a weblog; it would have been interesting to have seen which of those two threats made buymusic buckle.) Moreover, the nature of the service is such that most customers will 'try it out' first buying just a song or two, or maybe a whole album, so the risk is reduced further.

History repeats itself.... yet again.... (3, Insightful)

minion2 (531192) | more than 10 years ago | (#6568033)

Wow, another attempt to copy an Apple product goes horribly, horribly wrong.

I may not have a Doctorate with a thesis written on pattern recognitions, but even I can figure this one out...

Re:History repeats itself.... yet again.... (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#6568091)

Funny how all the people complaining are Mac users. Just an odd coincidence. I'm sure it means nothing, really - they're not wildly loyal or anything, and have no reason to be dishonest.

Poor scriptygoddess needs to dust off her G4 so she doesn't have to go through the pain of downloading songs IN-DUH-VIDUALLY.

The Real Problem! (2, Funny)

Anonymous Coward | more than 10 years ago | (#6568035)

Thank you for visiting BuyMusic.com.

In order to take full advantage of BuyMusic.com's offerings you must be on a Windows Operating System using Internet Explorer version 5.0 or higher.

c-j (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568042)

I'm bored.

MP3 is for pirates (5, Insightful)

obsid1an (665888) | more than 10 years ago | (#6568046)

This one line says it all: "The problem: Unlike MP3 music tracks plucked from the Net from pirate sites such as Kazaa, music on BuyMusic is encoded in Microsoft's Windows Media Audio format." I won't ever, pay to download anything in WMA format just like I won't install Real player no matter how many porn sites need it. When will these companies learn from what the "pirate sites" have done right and allow people to download the songs in the most popular and compatible format out there. Or even better, let them pick.

Re:MP3 is for pirates (0)

Anonymous Coward | more than 10 years ago | (#6568097)

I know this is off-topic, but may I ask what's wrong with Real player? I know many people who use it. Should I/they be concerned?

Re:MP3 is for pirates (1, Insightful)

gfody (514448) | more than 10 years ago | (#6568128)

real player is the epidemy of obtrusive software.. installing stealthily into your startup menu and autorun registry, putting icons on your desktop, task tray, start menu and control panel, associating itself with every godamn 'media' file format in the universe, and force feeding you ads and nagging you to upgrade

whats wrong with it? I guess it works. but its a dignity thing.. real player makes you it's bitch

Re:MP3 is for pirates (1)

gfody (514448) | more than 10 years ago | (#6568100)

thats what I was thinkin.. if I could goto a music site select some tracks, select the format, bitrate, medium, etc.. that would be money well spent. All my audio equipment is for mp3, if I have a music cd the only thing I do with it is rip it to mp3 and throw it away.. that bullshit makes me rather search kazaa.

You don't need to download RealPlayer (1)

silne (634843) | more than 10 years ago | (#6568136)

I use "Real Alternative". Also plays quicktime files if you have quicktime installed.

ObLink [freecodecs.com] Go to the codecs page.

Re:MP3 is for pirates (4, Interesting)

Michael Hunt (585391) | more than 10 years ago | (#6568183)

Could KaZaA/Sharman Networks/whoever have a potential Libel/Slander suit on their hands for buymusic.com referring to their service as a 'pirate site'?

This has never been proven in court, and has the substantial potential to damage their reputation. The only way that bm.com would be able to get away with allegations such as these, as far as I know (albeit IANAL) would be for a judge to decree that the ONLY use for KaZaA is 'piracy'.

Although, given the fact that probably 60-70% of the activity which takes place on KaZaA is 'piracy' by nature, they'd probably have a hard time making any libel/slander allegations stick.

Re:MP3 is for pirates (1)

AvitarX (172628) | more than 10 years ago | (#6568215)

especialy since ALL the music is available easily in MP3 format anyway. Since I can get the music on Kazaa why would I get the DRM version here (or even iTunes)? I would get it because I WANT to pay. If I want to pay there is not risk in giving me a good version. Why can't the companies already accept that there is total saturation of piracy, and therefor there is no cat to keep in the bag with DRM.

Plugin? (1, Troll)

Tokerat (150341) | more than 10 years ago | (#6568048)


Um, she mentions Roxio and Nero as plugins? Does she mean applications? Does she mean as actual plug-in files for WMP or something?

I hope she was a little more specific when talking to tech support or I'd probably tell her to fix it herself, and my dinner while she was at it.

Re:Plugin? (1)

cbensinger (127227) | more than 10 years ago | (#6568095)

No there are actually WMP plugins for those apps. It's been a while; but I think the Roxio one is part of the installation for the media player. The Nero one I guess was installed by Nero itself when I installed the full application.

Re:Plugin? (3, Informative)

mabinogi (74033) | more than 10 years ago | (#6568118)

From reading what she wrote, it looks like BuyMusic specificy a Windows Media Player plugin by Roxio as the only way you can burn CDs from it.

I'm guessing it has to be a WMP plugin so that WMP can validate the license on the music.

I think she had a pretty fair point, they tell you that you are allowed to burn a CD from the music, and they tell you the software that you must use to do it. The software doesn't work, they tell you it's not their problem - I'd be pissed off too.

Re:Plugin? (1)

Tokerat (150341) | more than 10 years ago | (#6568143)


Ahh, I see. So she's just bad at writing an article for those of us who neither use Windows, Roxio, or BuyMusic. In that case, this gripe seems a bit more legitimate.

Heh (2, Interesting)

arvindn (542080) | more than 10 years ago | (#6568053)

Maybe if more shit like this happens, then more companies will start realizing that DRM is an unworkable mess, and people would prefer to buy non-DRM things, and we might be able to delay 1984 by a few more years.

Definite Technical Glitches (2, Interesting)

dprice (74762) | more than 10 years ago | (#6568062)

The day buymusic.com started, I tried to check it out. I was running Windows 2000 with IE5 and the latest Windows Media Player, and I could not get any of the music clips or videos to play. In a way, I'm glad the samples had problems because I would have been pissed if I had spent money there. I haven't been back since then, and I probably won't go back.

Eh, it's not BuyMusic's legality as issue (0)

Anonymous Coward | more than 10 years ago | (#6568067)

They licensed the songs from record companies in good faith. If those record companies are violating the law, defrauding BuyMusic and/or the artists, then they're the ones to go after.

Apple, etc. (5, Insightful)

mrpuffypants (444598) | more than 10 years ago | (#6568069)

I know it's been said before countless times but you really have to hand it to Apple for writing and backing up an elegant solution to this "dilemma" between the RIAA and consumers. By making it an all-in-one package through iTunes there isn't any questions about supporting Roxio drivers or downloading codecs and licenses for playback of your files.

to quote the linked blog:
After all the songs downloaded, I tried to play them. Second problem. Before each song plays - it has to download and verify your license. You can't mulitple select a bunch and do this. You need to do this before EACH SONG will play. [Edited to add: "Verifing your license" means another window pops up that asks for your buymusic login and password... you enter it... it thinks awhile... it thinks some more... Then it comes back and says click "play" to actually play the song...]

This is just sloppy programming on their part. They are forced to make excuses for other people's software in the first week of release. Apple tossed out iTMS to their entire userbase and said "Now go use it. It works. Perfectly. Always."

The simplicity of simply allowing 3 computers for playback through iTMS is great (albeit for some that have 13 computers and want to listen to music on ALL at the same time) Just authorize one computer and it will always be able to playback your music even if it's away from a 'net connection.

BuyMusic.com was rushed and it's apparent in the first damn week. It doesn't hold a candle to iTMS. I can't wait to see it crumble.

Re:Apple, etc. (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568196)

It doesn't hold a candle to iTMS. I can't wait to see it crumble.

Why? how is it going to affect your life? Judging by your comment and your sig, I would say that you are nothing but a litte bed-wetting fairy boy liberal. Time to let mommy use the AOL connection now. Punk.

Re:Apple, etc. (2, Interesting)

geek (5680) | more than 10 years ago | (#6568238)

I love iTMS don't get me wrong here. My problems with it tho are that the images hardly ever load making navigation a royal pain. And often times their system just takes a massive dump and wont let anyone purchase anything. Don't even get me started on all the "partial album" downloads they have and they are still skimping on the selection.

The main difference between Apples bugs and everyone elses bugs is that Apple WILL NOT acknowledge the problem EVER. It took them 8 months to finally come out and say "Yeah the .Mac Backup program doesn't work for 80% of our users because the update we did screws up on firewalls". Then a week later they pulled that message off their forums along with half the user complaints. Apple is as deceitful on these things as the government is. They can do it because they fully control it.

The only reason Apples system is a success is the lack of "in your face" DRM. It will do well simply because of that. Apples services and products are good until something goes wrong. Once something goes wrong it's lie, cheat and steal time and Jobs, et. al. are laughing all the way to the bank.

I love my mac, I love OSX but I REALLY FUCKING HATE Apple. The day someone comes out with a better mouse trap I will jump ship. My iPod is wonderful but by the time someone comes out with a better mouse trap it will probably be the low end of the spectrum.

BuyMusic only wants Windows & IE users... (1)

antdude (79039) | more than 10 years ago | (#6568075)

As seen in this MacSlash article [macslash.org] from a few days ago, BuyMusic.com eliminated the option to purchase songs if you're not using Internet Explorer and Windows.

Re:BuyMusic only wants Windows & IE users... (0)

Anonymous Coward | more than 10 years ago | (#6568180)

whats your point? iTunes *only* works with Mac, just like buymusic.com *only* works with Windows. And yet one is "cool" and the other is not. You are all a bunch of whining little bitch hypocrite college boy fairies.

it's not anymore? (3, Interesting)

johnny0101 (617627) | more than 10 years ago | (#6568080)

runaway success that Apple's iTunes Music Store was

so do we have to drop the 'runaway' now?

Seriously though, Apple knows how to make a good UI ( 10.3 not withstanding ;) ). They don't half a$$ what they do.
Ease of use and meeting consumer demands wins this match (for once!).

Apple screwed the pooch. (-1, Troll)

Anonymous Coward | more than 10 years ago | (#6568093)

If I owned a chunk of Apple, I'd be banging on their door demaning to know why they put pride before practicality.

Hmmm...We've got a great idea for distributing music and we can get it to market before anyone else. Which platform should we target? The one with less than 2.5% market penetration or the platform with over 95% market penetration?

STUPID STUPID STUPID!!!

Now buy.com's come along and fucked up the whole thing and that 95% market share is going to be much more cautious when Apple finally gets around to launching a PC product.

Nice move, Apple. :P

(And I'm typing this on my brand new iBook using Safari on OSX 10.2.6.)

Re:Apple screwed the pooch. (4, Insightful)

shiffman (118484) | more than 10 years ago | (#6568145)

I don't think it's stupid at all. Apple's not ignoring the larger Windows market; a Windows version of iMS has been in the plans from the moment it was announced. But which would be more foolish: debugging a high volume system with a smaller market before opening it up to the entire world? Or the BM approach: try to tackle the big market all at once and fail in a spectacular way?

I don't think BM will affect Apple's chances with iMS for Windows. I believe that market is Apple's to lose, at least as long as the only competition is as arrogant and incompetent as Mr. Blum and his minions.

That's why you don't run a company. (3, Interesting)

SuperKendall (25149) | more than 10 years ago | (#6568184)

Me, I'd roll it out to a targeted set of beta customers to see how well the servers did and how well people liked the service. Then I'd roll it out to everyone else.

Isn't that just what they did? Though it's been the nicest "beta" I've ever been in.

The BuyMusic fiasco proves exactly why you want a limited beta first (and DRM that doesn't kill your customer experience, but that's another issue), so that when 95% of the market really does get access they have a smooth experience from the start. The first few days of iTunes were a little shaky from an availability standpoint, but now they've figured out how to manage the load and are ramping up for the rest of the world.

Re:That's why you don't run a company. (0)

Anonymous Coward | more than 10 years ago | (#6568229)

The days of a slow rollout are long gone. This situation is a perfect example. You need to hit your prime market on the first launch. If you don't, someone else will copy your idea and sell a crappy version of it before you can "perfect" your product. Pick up the secondary markets later. The Mac is a secondary market.

The truth about Java (1)

RabidOverYou (596396) | more than 10 years ago | (#6568099)

> even with Java diabled in IE prefs you can't use the Buymusic.com site

I always knew Java was Satan's handchild!

MacSlash's article BuyMusic's catalog legality... (4, Interesting)

antdude (79039) | more than 10 years ago | (#6568101)

Go here [macslash.org].

Re:MacSlash's article BuyMusic's catalog legality. (0)

Anonymous Coward | more than 10 years ago | (#6568124)

Wow, a site running slashcode dedicated to the Mac... just when you thought geeks couldnt retreat any further from reality..

Surprise, surprise. (4, Insightful)

American AC in Paris (230456) | more than 10 years ago | (#6568111)

iTunes Music Store:
Emphasis on ease of use, customer experience, technical quality.
Focal issue: adding value to Mac systems to attract switchers and sell iPods.
Result: Pretty decent music service, all things considered.

BuyMusic.com:
Emphasis on Being Cheaper than iTMS, locking out non-approved systems, Looking an awful lot like iTMS.
Focal issue: Establish self as competition for iTMS before Apple gets the Windows version out.
Result: left as an exercise for the reader.

Rediculous (3, Insightful)

MST3K (645613) | more than 10 years ago | (#6568116)

After reading about Jody Whitesides' problem at MacSlash, I have to question why there isn't an organization that helps protect the rights of indie and small-time acts... They seem to be more deserving of protection than the big names anyway. Anyhow, from what I understand... it sounds like BuyMusic.com is using music from Orchard Records illegally, after Orchard supposedly "tanked". Apparently the bulk of BuyMusic's selection is from Orchard and artists are recieving little, if any recompense for it. I'm guessing BuyMusic won't last long. Just my two cents.

Re:Rediculous (1)

cyril3 (522783) | more than 10 years ago | (#6568206)

Anyhow, from what I understand... it sounds like BuyMusic.com is using music from Orchard Records illegally, after Orchard supposedly "tanked". Apparently the bulk of BuyMusic's selection is from Orchard and artists are recieving little, if any recompense for it. I'm guessing BuyMusic won't last long. Just my two cents.

There's nothing like facts to back up an opinion.

And these are nothing like facts.

apple sets the bar (0, Redundant)

corgicorgi (692903) | more than 10 years ago | (#6568119)

Looks like Apple set a bar for music download services. BuyMusic.com rushed into things, and this is very embarrassing news for them. Considering that they are selling MP3 players also, it is very bad that they didn't encounter this during testing.

They really should have stayed with the popular MP3 format. Perhaps it would have avoided problems like this one.

YOU HAVE A WONDERFUL GRASP OF THE OBVIOUS (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#6568233)

Sheeple swallow the hardware dependence line (2, Funny)

bzipitidoo (647217) | more than 10 years ago | (#6568126)

Quote from one of the links:

Wasn't there a song called "Money For Nothing" - I think I'll buy it from iTunes once it's released for the PC.

Argh! First the music industry convinces people that info = real, tangible property and copying = theft, and now they've got people unconsciously thinking that like software, data file formats are computer and OS dependent!

The Next Step for BuyMusic.com (4, Funny)

Nova Express (100383) | more than 10 years ago | (#6568134)

Let's review, shall we? BuyMusic.com's problems are:

  • They offer a shoddy, blatent ripoff of a manifestly superior Apple product.
  • Their system is buggy and crashes frequently.
  • They're hamstrung by a user-hostile DRM scheme.
  • Their technical support's response to complaints about the company's incompetence is to blame the user.


So, in short, BuyMusic.com has only one viable business plan: get bought out by Microsoft! They'd fit right in...

Ease of use. (2, Insightful)

Ianworld (557858) | more than 10 years ago | (#6568137)

The problem is ease of use. It is so easy to go on kazaa and listen to music. Just type what you want and there you can listen to it. If i could do the same thing and have the song automatically charged i would be happy to use that. But the way it is now why go out of my way to pay.

What are the limits? (1)

phalse phace (454635) | more than 10 years ago | (#6568182)

The problem: Unlike MP3 music tracks plucked from the Net from pirate sites such as Kazaa, music on BuyMusic is encoded in Microsoft's Windows Media Audio format. The "digital rights management" coding limits what can be done with the files.

Why don't they just tell us what the limits for each track/album are, that way we can decide for ourselves whether to download them or avoid them since different labels have different rules of usage.

When Purchasing "digital media"... (4, Insightful)

MoThugz (560556) | more than 10 years ago | (#6568186)

from a site which has no prior experience dealing with such technologies... wouldn't you just try to buy one (or two or three at most) songs just to see whether the thing works?

The blogger obviously puts in too much trust on such experimental media (as opposed to established formats such as MP3 and Ogg, which many of us knows at least *works*) with a plethora of restrictions, and (legally) playable on one platform! All I can say to her is "Serves you right, ignorant casual user!".

You need to know your stuff before engaging in things such as DRM-enabled "new" media. Perhaps now more people will see evil behind such implementations and the fallacy behind claims that it will make your life easier, add more purchasing power to your dollar, world peace, bla bla bla...

OS? (0)

Anonymous Coward | more than 10 years ago | (#6568195)

What OS/application are they trying to run this not so functional/compatible website with?

Me too.. Me too.. (4, Insightful)

-tji (139690) | more than 10 years ago | (#6568221)

What a blatant ripoff their TV ads are. They are embarassingly unoriginal. I am surprised that any legitimate business would stand behind such a weak "me too" effort. Their whole service is a copy of iTunes. They deserve to fail.

But, it fits the whole windows environment of weak imitations of software and hardware features. It's not always copied from Apple, but it's not too rare. Remember all the fruit colored computers and components after the first iMac? And all the acrylic and cubish cases after the Mac cube?

Neither my MacOS X cube nor my Linux box can access the service anyway. I'll gladly stick with iTunes. (Now, if only Apply would produce a Linux version of iTunes, I'd be all set.)

Re:Me too.. Me too.. (2, Interesting)

geek (5680) | more than 10 years ago | (#6568255)

If only they would release a linux version of ANYTHING. I'm sick of the hypocrisy from them. They want everyone to code to their OS with it's skimpy little marketshare but they wont do the same in kind for other OS's with skimpy little marketshares. Instead they port stuff half assed over to windows. If Apple would just form an alliance with other OS makers and form a strategy they could gang up on MS and make some headway, but noooooooooooo. Steve wants to have his cake and eat it too.

No Refunds? (4, Insightful)

eMartin (210973) | more than 10 years ago | (#6568223)

In addition, we are unable to credit you back for failed or damaged copies once you have successfully downloaded the music to your primary computer.

I could understand why a local CD store or even Apple wouldn't offer refunds on purchased music, but why do these guys refuse to refund money if they can actually know whether you are still listening to the music or not?

My record is on Buymusic.com :( (5, Interesting)

teamhasnoi (554944) | more than 10 years ago | (#6568242)

I just happened to see a post [slashdot.org] earlier on /. mentioning this. I happened to look up my old band, The Lovejoys (from Mpls,MN - all others on the net are newer fakes :P )

My record is on there [buymusic.com] It is also on CD NOW [amazon.com] but that was during the contract and all cool with us. I don't have the contract (another member of the band has it) and I don't remember what it says. I haven't spoken to the other guys yet, but I'm pretty sure that contract ran out awhile ago.

Every song you buy off of buymusic.com is not paying the artists, that's for sure. And I don't know how Orchard [theorchard.com] could even have copies to sell, we sent it to them to distribute; they aren't manufacturers.

We payed for that record out of pocket, and still have a zillion. :( If you like the samples here [amazon.com], let me know and I'll get you a CD. We still have boxes of the album, since the band went down right after releasing it. Ah, the sad stories of Minneapolis...

Whats that site running? (0, Offtopic)

NagaNine (656742) | more than 10 years ago | (#6568249)

The site buymusic.com is running Microsoft-IIS/5.0 on Windows 2000. Windows 2000 users include Interland Microsoft-IIS is also being used by Rackshack

Don't Even Own The Music (2, Interesting)

TomHandy (578620) | more than 10 years ago | (#6568250)

As someone else pointed out, the fine print of the user agreement for buymusic.com makes it clear that the term "buy" is misleading at best. It seems that what you are doing is sublicensing the right to listen to the music from buymusic.com, and they seem to say that any use of the terms "buy", "purchase", etc. in regards to owning music on the site are essentially irrelevant.

-Tom

A nice look at the competition for Apple. (0)

Anonymous Coward | more than 10 years ago | (#6568254)

The race is on! Apple will get to see how bad some of the new PC music distribution solutions/services are. IMO, Apple has a leg up with their distribution and DRM model. Look for a Windows iPod/iTunesX86 bundle at Thanksgiving time.
Load More Comments
Slashdot Account

Need an Account?

Forgot your password?

Don't worry, we never post anything without your permission.

Submission Text Formatting Tips

We support a small subset of HTML, namely these tags:

  • b
  • i
  • p
  • br
  • a
  • ol
  • ul
  • li
  • dl
  • dt
  • dd
  • em
  • strong
  • tt
  • blockquote
  • div
  • quote
  • ecode

"ecode" can be used for code snippets, for example:

<ecode>    while(1) { do_something(); } </ecode>
Sign up for Slashdot Newsletters
Create a Slashdot Account

Loading...