Beta
×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

"iPod's Dirty Secret"

pudge posted more than 10 years ago | from the it-lasts-eighteeen-months-and-what-do-you-get? dept.

Media (Apple) 262

akpoff writes "Have you ever made a promise while in tech-support hell to let everyone know how bad the product is? The Neistat brothers followed through after the batteries in an iPod died and Apple told them it would cost US$250 to replace them. The tech rep told the guys they might as well buy a new iPod. The brothers thought differently and made a movie showing how they got the word out in a large metro area. Of course it was made on a Mac with iMovie." Their statement is a bit misleading: many people have iPods that have lasted a lot longer than 18 months (the iPod was released over two years ago). But the batteries don't last forever. What is their life expectancy? Does Apple notify consumers of a life expectancy?

cancel ×

262 comments

Sorry! There are no comments related to the filter you selected.

tsarkon reports on a greased up yoda doll in ass (-1, Troll)

Anonymous Coward | more than 10 years ago | (#7553432)

9 steps to greasing your anus for Yoda Doll Insertion!
v 3.60.0 $YodaBSD: src/release/doc/en_US.ISO8859-1/yodanotes/9.step.p rocess.sgml,v 3.60.0 2003/11/24 18:33:34 tsarkon Exp $
  1. Defecate. Preferably after eating senna, ex lax, prunes, cabbage, pickled eggs, and Vietnamese chili garlic sauce. Could be done in the Return of the Jedi wastebasket for added pleasure. [homestead.com]
  2. Wipe ass with witch hazel, soothes horrific burns. (Taco can use Hazel on mouth to soothe the horrific burns from chowing on ass so much).
  3. Prime anus with anal ease. [dimout.com] (Now Cherry Flavored for those butthole lickers amongst you - oh, that is most of /.)
  4. Slather richly a considerable amount of Vaseline or other anal lubricants into your rectum at least until the bend and also take your Yoda Doll [starwars-rpg.net] , Yoda Shampoo bottle [homestead.com] or Yoda soap on a rope [homestead.com] and liberally apply it.
  5. Pucker your balloon knot several times actuating the sphincter muscle in order to work it in.
  6. Put a nigger do-rag on Yoda's head so the ears don't stick out like daggers!
  7. Make sure to have a mechanism by which to fish yoda out of your rectum, the soap on the rope is especially useful because that is built in. [homestead.com]
  8. Slowly rest yourself onto your yoda figurine. Be careful, he's big. [starwars-rpg.net]
  9. Gyrate gleefully in your computer chair while your fat sexless geek nerd loser fat shit self enjoys the prostate massage you'll be getting. Think about snoodling with the Sarlaac pit. Read Slashdot. Masturbate to anime. Email one of the editors hoping they will honor you with a reply. Join several more dating services - this time, you dont check the (desired - speaks english) and (desired - literate). You figure you might get a chance then. Order some fucking crap from Think Geek. Get Linux to boot on a Black And Decker Appliance. Wish you could afford a new computer. Argue that IDE is better than SCSI because you cant afford SCSI. Make claims about how Linux rules. Compile a kernel on your 486SX. Claim to hate windows but use it for Everquest. Admire Ghyslain's courage in making that wonderful star wars movie. Officially convert to the Jedi religion. Talk about how cool Mega Tokyo is. Try and make sure you do your regular 50 story submissions to Slashdot, all of which get rejected because people who arent fatter than CowboyNeal can't submit. Fondle shrimpy penis while making a yoda voice and saying, feel the force, padawan, feeel the foooorce, hurgm. Yes. Yes. When 900 years you reach, a dick half as big you will not have.
All in a days work with a yoda figurine rammed up your ass.

I HAVE A GREASED UP YODA DOLL SHOVED UP MY ASS!

y______________________________YODA_ANUS [goatse.cx]
o_________________.'_:__`.________________y
d____________.-.'`.__;___.'`.-.___________o
a___________/_:____\_;__/____;_\__________d
s_,'__""--.:__;".-.";:_:".-.":__;.--""__`,a
e_:'_`.t""--.._'/@.`;___',@\`_..--""j.'_`;s
x______`:-.._J_'-.-'L___`--_'_L_..-;'_____e
________"-.___;__.-"__"-.__:___.-"________x
y____________L_'_/.------.\_'_J___________y
o_____________"-.___"--"___.-"____________o
d______________.l"-:_TR_;-";._____________d
a_________.-j/'.;__;""""__/_.'\"-.________a
s_______v.'_/:`._"-.:_____.-"_.';__`.v____s
e____.-"__/_;__"-._"-..-"_.-"__:____"-.___e
x_.+"-.__:_:______"-.__.-"______;-.____\__x
_v;_\__`.;_; I Yoda Have A _____:_:_"+._;_
y_:__;___;_;_Greased Up ME In __:_;__:_\:_y
o_;__:___;_:_MY ASS! This Goes__;:___;__:_o
d:_\__;__:__; On FOREVER!______:_;__/__::_d

Because of Yoda's attitude, I usually don't respond to his perversions, but this time I'll make an exception. For starters, the nicest thing that can be said about Yoda's lackeys is that they are goofy insurrectionists out to demonstrate an outright hostility to law enforcement. Already, some piteous Neanderthals have begun to fund a vast web of uncontrollable vagabonds, combative slackers, and naive malodorous-types, and with terrifying and tragic results. What tracts will follow from their camp is anyone's guess. Think about that for a moment. Simply put, every morning Yoda asks himself, "How can I fool the masses today?" The law is not just a moral stance. It is the consensus of society on our minimum standards of behavior.

It is grossly misleading merely to claim that Yoda simply regurgitates the empty arguments that have been fed to him over the years. Strange, isn't it, how disrespectful control freaks are always the first to trick academics into abandoning the principles of scientific inquiry? At least 80 percent of the people in this country recognize that he should be locked up. And if that seems like a modest claim, I disagree. It's the most radical claim of all.

Does Yoda have trouble living with himself, knowing that Yoda's wheelings and dealings disgust and infuriate me? In my effort to uncover his hidden prejudices, I will need to provide you with vital information which he has gone to great lengths to prevent you from discovering. I'm not going to say why; we all know the reason. Stingy feckless lowbrows can go right ahead and convict me for saying that I, for one, am morally and ethically opposed to his sentiments, but History, acting as the goddess of a higher truth and a higher justice, will one day smilingly tear up this verdict, acquitting me of all guilt and blame. His solutions are so narrow-minded that if allowed to go unanswered, their final cost would be incalculable. Why doesn't Yoda try doing something constructive for once in his life? Some people have compared impertinent hedonists to illiterate vile morons. I would like to take the comparison one step further. Let me close where I began: This is a frightening realization.

I pledge Allegiance to the Doll
of the Greased Up States of Yodarica
and to the Republic for which it shoves,
one nation under Yoda, rectal intrusion,
with anal lube and ass grease for all.

hello.mpeg lyrics.
I'm doin' this tonight ,
You're probably gonna start a fight .
I know this can't be right .
Hey baby come on,
I loved you endlessly ,
When you weren't there for me.
So now it's time to leave and make it alone .
I know that I can't take no more
It ain't no lie
I wanna see you out that door
Baby , bye, bye, bye...
A picture of your ass after YODA. [bmezine.com]

Re:tsarkon reports on a greased up yoda doll in as (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#7554915)

The syphilis rate in the United States rose in 2002 for the second consecutive year, following a decade-long decline that led to an all-time low in 2000, according to new data released today by the Centers for Disease Control and Prevention (CDC).

The overall increase occurred despite continued declines in syphilis among African Americans and women. The increase is due to large increases in reported syphilis cases among men, particularly "gay and bisexual men" according to a report from the Centers for the Disease Control (CDC).

The data, published in the November 21 issue of CDC's Morbidity and Mortality Weekly Report (MMWR), indicate that between 2001 and 2002, the overall rate of syphilis increased 9.1 percent, from 2.2 cases to 2.4 cases per 100,000 population - the highest rate since 1999. The total number of reported cases increased 12.4 percent, from 6,103 to 6,862 cases. However, since some syphilis cases go undiagnosed, the actual number of infections is likely higher.

Syphilis cases among men increased 27.4 percent between 2001 and 2002 (from 4,134 to 5,267 cases). CDC does not collect syphilis data by sexual orientation; however, study authors estimate that more than 40 percent of all syphilis cases reported in 2002 occurred among gay and bisexual men, many of whom meet at slashdot.org for anonymous sex with smelly hippies and other perverts, accounting for much of the reported overall increase in the disease.

Recent research has highlighted increases in unprotected sex among some groups of men who have sex with men (MSM, such as CmdrTaco and Hemos), as well as high rates of HIV co-infection among men diagnosed with syphilis (averaging about 50 percent). These findings, plus HIV surveillance data from a recent CDC 25-state study showing a 17.7 percent increase in HIV diagnoses among men who have sex with men between 1999 and 2002, have raised concerns about a resurgence of HIV in this population.

Movie Torrent (-1, Troll)

Mr. Darl McBride (704524) | more than 10 years ago | (#7553441)

The QuickTime is 6.5 megs. You can wait forever for it to load from the slashdotted site, or non-MS browser users can download my torrent [skittlebrau.org] .

This torrent was readied before the slash story posted. This just goes to prove that the format is good for nothing but spreading unreleased films.

Re:Movie Torrent (1)

goodwink (472021) | more than 10 years ago | (#7553557)

Gotta love the stealth goatse.cx.

Re:Movie Torrent (1)

Mr. Darl McBride (704524) | more than 10 years ago | (#7553661)

Perhaps by the time it's out fuel cells will have matured enough to be in at least some of the higher-end products in the line...

Re:Movie Torrent (2, Funny)

trevor_hellman (572628) | more than 10 years ago | (#7553817)

What is the matter with you? You include the goatse guy AND the video! Seriously, step away from the keyboard and get a life.

Trevor

Parent has a goatse embedded (0, Offtopic)

JonnyRo88 (639703) | more than 10 years ago | (#7553835)

Freaking parent ipod download has a goatse pic in it. Do Not DOWNLOAD

Oh my gosh! (5, Insightful)

BobTheJanitor (114890) | more than 10 years ago | (#7553464)

Batteries don't last for ever and it costs money to replace them!

Seriously, what were they expecting? When I bought my iPod, I don't remember Apple ever saying they would replace the batteries for free, and I'm sure I don't recall them saying used magical batteries that never die.

Re:Oh my gosh! (1)

Dancin_Santa (265275) | more than 10 years ago | (#7553536)

If it were any other company and your little device completely shut down after a few months and you were told by the company to shut up and pay up another $250 bucks, would you be so easy going?

Batteries die, yes. However, how much does a company have to hate its own customers to make it ridiculously hard to replace the battery?

Re:Oh my gosh! (5, Insightful)

BobTheJanitor (114890) | more than 10 years ago | (#7554019)

Yes, I think I would. For starters, they don't actually have to pay $250, as another poster here pointed out, it's actually $99. I'm willing to assume that when he called about getting the battery replaced he got someone new/clueless. Besides, 18 months is hardly 'a few months'. Why are people upset that Apple charges money to replace parts that aren't under warranty?

IIt really sucks that his iPod battery died as quickly as it did, and it's unfortunate he ended up with an unknowledgeable person on his Tech support call, but they both seem to be isolated incidents. A friend of mine has had his iPod for at least that long and he doesn't have any problems with it.

Re:Oh my gosh! (0, Flamebait)

dtfinch (661405) | more than 10 years ago | (#7555161)

If they had used any other rechargeable (or throw away) batteries, it would not have costed $99 over 18 months to replace them. Instead, like all other Apple technology, they chose something so proprietary that you can't buy one anywhere else if you don't like the price.

On the bright side, I saw an MP3 CD player at WalMart for only $29.99. It doesn't hold tens of thousands of songs like an iPod, but getting 200 or more songs per CD really isn't bad at all.

Re:Oh my gosh! (0)

danbeck (5706) | more than 10 years ago | (#7553543)

$255 to replace a battery that everyone here would agree should have lasted longer than a year and a half is ridiculous. That's the point.

Re:Oh my gosh! (0, Flamebait)

Unregistered (584479) | more than 10 years ago | (#7553612)

laptop batteries don't i don't see why ipods would be any different

Re:Oh my gosh! (1)

danbeck (5706) | more than 10 years ago | (#7553639)

Laptop batteries don't cost $255, do they?

Re:Oh my gosh! (2, Informative)

ceejayoz (567949) | more than 10 years ago | (#7553821)

Re:Oh my gosh! (1)

orthogonal (588627) | more than 10 years ago | (#7553990)

Neither do iPod batteries [cost $255]

No, according to your link,
Out-Of-Warranty Pricing
[...]
- Battery Service: $99.00 USD: labor, parts, and a 90-day guarantee on materials and workmanship, plus $6.95 shipping. $105.95 USD total.


Hey, less than $106! Great price! And with a whole 90 days of warranty!

Re:Oh my gosh! any company that charges (1, Interesting)

Anonymous Coward | more than 10 years ago | (#7554093)

A shipping and handling fee of $29.95 USD will be charged for all iPod repairs performed after the first six months of the warranty.

Nice. STAB the consumer in the back for S&H. Nice.

Out-Of-Warranty Pricing
Price includes:
- Repair: $249.00 USD Replacement: labor, parts, and a 90-day guarantee on materials and workmanship, plus $6.95 USD shipping. $255.95 USD total.


Funny. 250 bucks regardless of model. Sounds like a gouge to me.

Steve Jobs in Interview:
Q: Still, $300 to $500 is an obstacle to a lot of people.
JOBS: No, of course I don?t think it?s too costly. Fifty million homes have DVD players that cost that kind of money. For music lovers, I don?t think it?s a hurdle at all. There are sneakers that cost more than an iPod.


Yes, $500 isnt a lot for a person worth more thatn 250 million dollars with a 100 million dollar jet.

Battery Service: $99.00 USD: labor, parts, and a 90-day guarantee on materials and workmanship, plus $6.95 shipping. $105.95 USD total.

$99 bucks for a battery that is worth $30. Nice. Where are the consumer protection laws when you need them.

Re:Oh my gosh! (1)

mccready (245283) | more than 10 years ago | (#7555953)

Panasonic toughbook batteries do.

Re:Oh my gosh! (1)

Mr. Darl McBride (704524) | more than 10 years ago | (#7554588)

The laptop is built so that you can replace the battery easily, and the laptop sellers continue selling batteries for a long while after.

Apple didn't come around right away, and that's the source of the problem from the moviemaker's perspective.

Re:Oh my gosh! (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#7553560)

Please. apple zealot alarm going off in full force.

the apple rep said on the frigging phone he would be better off buying a new one than trying to get a replacement battery. you didnt see the video, nor do you have any concept what customer service should be . you own a mac.

thats a joke.

here is a place where you can get them:
http://www.ipodbattery.com/ [ipodbattery.com]

but of course, this will void your "warranty"

I've upgraded a G3 for a friend to Mac OS X )(and a G4 CPU and 1GB of memory a while back), and had a problem with OS being misconfigured. I called software tech support and he asked for my system serial number. I said I have a problem with the software, not the machine. He said that if the machine is too old, even the free support that comes with OS X cannot be rendered. I told him the serial, he told me to frigg off.

Thats A-1 #1 customer support isnt it?

A reinstall of OS X later and he is doing fine.

I'm just glad i didnt install panther and have it ruin the hard drive like it did to so many people and call support and have them say, FO&D because i dont have new hardware.

AAPL = job piggy bank. keep putting the pennies in and his foul, unethical Xerox IP-stealing ass getss richer and richer.

Re:Oh my gosh! (5, Insightful)

the eric conspiracy (20178) | more than 10 years ago | (#7553801)

but of course, this will void your "warranty"

Ugh. If your iPod is under warranty and the battery dies, Apple will fix it for free. No need to put in a 3rd party battery if the iPod is still under warranty.

I told him the serial, he told me to frigg off.

Apple states specifically that they don't support some types of G3's on some versions of OS X. For example OS X 10.3 requires a G3 with USB.

If Apple states on the box that you need a certain hardware level to run a given version of the OS, I think they are well within their rights to tell you to 'frigg off'.

Re:Oh my gosh! apolgist zealot alert defcon 4 (-1, Troll)

Anonymous Coward | more than 10 years ago | (#7554035)

Again, zealot alarm going off. Apple apologist in action.

Wrong about OS X: No, the G3 upgrade I had met the minimum requirements on the OS X box. Period. There is no argument here. It meet the minimum requirements on the box. Let me state that again, the configuration of the G3 met the requirements stated on the box. The Apple goon told me on the telephone that the machine was not under warranty and therefore he could not help with OS X. Are you saying I am lying about my experiences? I guess you are.

"Warranty:" Clearly, the warranty is inadequate for something with premium pricing. You don't find it a bit odd, if you had bother to watch or read up on the subject, that the Apple representative said you'd be better off buying a new iPod. You like being told that kind of a thing? I new that the ipod has a hard drive, moving parts. Joggers complain about it. Batteries are apparently something that requires "refurbishment" rather than replacement. This is the apple rep talking on the phone in this video. You don't think there is any backlash and Apple cover-up work going on? I sure do.

But I'm sorry for feeling screwed. I'm sorry for traipsing on the altar of your shrine to the almighty blue apple. I'm not going to relent here. I'm not going to feel un-screwed-over because you, a shareholder or a zealot, tells me my interaction with appropriate. It wasn't. It was disgusting that I was told to frigg off with the OS X problem. The solution to the problem had nothing to do with hardware. NOTHING. And I was disgusted that this man was told on the phone by from PFY that the battery would cost him a $250 refurbish and he would be better off with a new one. DISGUSTED.

And I know people who tossed the ipod off of their jogging routes. It skips. I supposed I'm at fault for moving while using the ipod.

Re:Oh my gosh! apolgist zealot alert defcon 4 (0)

Anonymous Coward | more than 10 years ago | (#7554179)

Wrong about OS X: No, the G3 upgrade I had met the minimum requirements on the OS X box. Period. There is no argument here. It meet the minimum requirements on the box. Let me state that again, the configuration of the G3 met the requirements stated on the box.

Well, actually, you're wrong again, since OS X does not support processor upgrade cards [apple.com] . Maybe you should take reading classes.

Re:Oh my gosh! apolgist zealot alert defcon 4 (-1, Troll)

Anonymous Coward | more than 10 years ago | (#7554253)

WRONG again. This problem occurred before the upgrade card. Which works fine now.

WRONG. You pointed out Panther. I'm sorry, but you assumed panther. WRONG. This was the OS X (10 original) box. WRONG.

WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG. WRONG.

That is only a small sample of how WRONG you actually are.

And then
you did
Ad Hominem!
HAHAHAHA. That is precisely when a loser really loses, Ad Hominem attacks.
Maybe you should take reading classes.

Look at you in action, CLASSIC. Keep it up Porky.

Re:Oh my gosh! apolgist zealot alert defcon 4 (1)

thunderbird46 (315436) | more than 10 years ago | (#7554302)

Wrong about OS X: No, the G3 upgrade I had met the minimum requirements on the OS X box. Period. There is no argument here. It meet the minimum requirements on the box. Let me state that again, the configuration of the G3 met the requirements stated on the box.


The wording of this makes it seem like you're talking about a machine that originally had something other than a G3 (say a 603 or 604) in it. Is that the case or did the machine actually ship from Apple with a G3 processor?

Re:Oh my gosh! apolgist zealot alert defcon 4 (0)

Anonymous Coward | more than 10 years ago | (#7554383)

G3 Blue and White Yosemite. How about that?

Your wording which is basically assaulting a paying customer makes me think your are a CHIEF Shylock bean counter at APPL and you have fantasies about makig love to Steve Jobs.

Another apologist zealot boot kicks a languishing paying customer while he is down. And you guys always go for groin shots first.

Re:Oh my gosh! apolgist zealot alert defcon 4 (1)

martinX (672498) | more than 10 years ago | (#7554533)

Hey hey hey, AC. Just back up a little bit. Not all of us zealots are apologists.

Re:Oh my gosh! apolgist zealot alert defcon 4 (0)

Anonymous Coward | more than 10 years ago | (#7554833)

why do you think i went AC in this thread.

i got an ac post up to +3, insightful, and then the though police from apple came and moderated it down.

if you say anything REMOTELY critical of apple the though policing groupthinking censors come and destroy all resistence. its like the borg.

i have been wronged by apple. and expressing that in the community is taboo. expressing that on /.is clearly banned.

this groupthinking thought policing is fascinatingly high amongst apple users.

AAPL can never be wrong to most zealots, but some of the more insightful and humorous jabs at a far from perfect company come from taltented honest apple users that are able to parodize the predicament apple puts them in.

its unfortunate. most of the time the most defensive and the most "supportive" of apple's wrongdoings are the most helpless users or if they claim to be productive with the apple, they are the least productive.

amazing. amazing the /. moderating public puts up with the reasonless down-moderations.

Re:Oh my gosh! apolgist zealot alert defcon 4 (0)

Anonymous Coward | more than 10 years ago | (#7555457)

Get a job hippie.

Re:Oh my gosh! apolgist zealot alert defcon 4 (0)

Anonymous Coward | more than 10 years ago | (#7555794)

not me. I modded valiantly against the tide of MIND ZORKED APPLE HANDJOBBERS to raise the truth to the top. it didn't help much, sorry.

Re:Oh my gosh! - (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#7554115)

-A shipping and handling fee of $29.95 USD will be charged for all iPod repairs performed after the first six months of the warranty.

Nice. STAB the consumer in the back for S&H. Nice.

Out-Of-Warranty Pricing
Price includes:
- Repair: $249.00 USD Replacement: labor, parts, and a 90-day guarantee on materials and workmanship, plus $6.95 USD shipping. $255.95 USD total.


Funny. 250 bucks regardless of model. Sounds like a gouge to me.

Steve Jobs in Interview:
Q: Still, $300 to $500 is an obstacle to a lot of people.
JOBS: No, of course I don?t think it?s too costly. Fifty million homes have DVD players that cost that kind of money. For music lovers, I don?t think it?s a hurdle at all. There are sneakers that cost more than an iPod.


Yes, $500 isnt a lot for a person worth more thatn 250 million dollars with a 100 million dollar jet.

Battery Service: $99.00 USD: labor, parts, and a 90-day guarantee on materials and workmanship, plus $6.95 shipping. $105.95 USD total.

$99 bucks for a battery that is worth $30. Nice. Where are the consumer protection laws when you need them.

Re:Oh my gosh! (-1, Troll)

Anonymous Coward | more than 10 years ago | (#7554160)

Since when do LI-Ion batteries DIE? Since when?

I've had many a Li-Ion battery, and to think that something as small as this (3.7V, 850Mah-1200Mah) lasts only 18 months is a complete and total joke.

Even on a 24 hour/365 operation, 18 months of use and a dead battery is just wrong.

Apple's engineers sat down one day, desinged the cheapest battery in the world that barely met all the requirements, and laughed as they increased Job's profit margin and screwed the end user with an inferior product.

But you only care about the stylish plastic case.

Re:Oh my gosh! (4, Informative)

the eric conspiracy (20178) | more than 10 years ago | (#7554504)

Since when do LI-Ion batteries DIE? Since when?

Since always. Li-ion batteries often show failure at 2 years.

Li-ion [buchmann.ca]

"Aging is a concern with most Li-ion batteries. For unknown reasons, battery manufacturers are silent about this issue. Some capacity deterioration is noticeable after one year, whether the battery is in use or not. Over two or perhaps three years, the battery frequently fails."

Apple's engineers sat down one day, desinged the cheapest battery in the world that barely met all the requirements, and laughed as they increased Job's profit margin and screwed the end user with an inferior product.

I don't think Apple is designing batteries. Like every other box vendor they are buying technologies available from others.

Re:Oh my gosh! (0)

Anonymous Coward | more than 10 years ago | (#7554802)

more apple apologism.

should read:

cheap ass batts die in 2 years.

none of the ones i've used ever went bunk

apologism. apologism. apologism. apologism. apologism. apologism. apologism. apologism. apologism. apologism. apologism. apologism. apologism. zealot.

Re:Oh my gosh! (0)

Anonymous Coward | more than 10 years ago | (#7555713)

Stop telling your "friends" you were there "when the shit went down in Seattle." Take out your nose and eyebrow ring and get a job in food service. Profit. Or just move to Canada.

Funny, I have had laptop batts die... (2, Funny)

ErnstKompressor (193799) | more than 10 years ago | (#7555716)

Toshiba unit, no less. I don't see how anecdotal 'evidence' supported by a biased movie-rant is the basis for an assault on Apple's integrity. I have been an Apple user for decades, and have only had great experiences (except once, that damn 1400c, which while being a peice of crap, was still replaced immediately with an alternate 3400c, IIRC).

Again, It's anecdotal, but I could just as easily go make some lame "Underground, rebelious" movie about how great my experiences have been, but I'm a little busier than those worthless college dweebs with too much time on their hands and too much of their parents money...

Shit breaks, grow up. Probably mistreated the thing anyways and are trying to get something for nothing...

Re:Funny, I have had laptop batts die... (0)

Anonymous Coward | more than 10 years ago | (#7555976)

- Apple tried to ban memory upgrades

- CPU upgrades often have to be used with patched firmware because apple tries to block cpu upgrades. so much for Apple embracing "Open"firmware.

- Xserve has no SCSI, no ECC memory

- G5 has no ecc memory.

- I've been told on several occasions when fixing Macs for my pals and co-workers by the Apple store or by Apple support it (Powerbook Pismo in particular) needs a mainboard swap. I find that often, unplugging the internal battery cures a lot of these evils.

- Apple without apple care has always been terrible. Apple's attitude towards old hardware and software is buy the new stuff or DIE. And you know it.

I have seen so many broken macs in my day, more by percentage than any other type of computer. and the funny thing is fixing them always seems to cost just about as much as a Sun would cost to fix: except sun hardware is actually better than off the shelf crap a lot of the time. this stuff it just different.

So you want to know something pal? i know i know something about this stuff, and i know you know nothing. i dont see things from the l-user's perspective. there are things like cost and speed that matter and those things become more apparent when you dont live in a cave and actually work with people, you know, those sentient things outside your caves, well when you work with them instead of pontificating your stupid fluff at them you might learn something.

Shit breaks. I complain. You grow up. You must realize if not for people who complain, everything would suck shit even more. You want consumers to be stupid or something? You know what's funny, I've been using Apple crap since before Mac existed. Please stop paiting it in this Holy light. This whole sub-culture crap is from spending a shitload on marketing crap and nothing on R&D (except for pretty plastic case R&D).

They must work for SCO (5, Insightful)

hobbestcat (473268) | more than 10 years ago | (#7553519)

Apple's iPod support page [apple.com] says you can get your battery replaced for $99 - not cheap but not $250 either.

PDA Smart [pdasmart.com] offers $69 replacement service or a do-it-yourself kit for $59. Which Geek.com raved about [geek.com]

If the guys can't Google [google.com] , they shouldn't buy expensive toys.

Re:They must work for SCO (1)

jpsowin (325530) | more than 10 years ago | (#7554001)

Maybe that was Apple's response to their "feedback"... I wonder what date the brothers began spraypainting and distributing the video vs. when Apple starting shipping battery replacements?

Re:They must work for SCO (1, Informative)

The Cydonian (603441) | more than 10 years ago | (#7554418)

I really don't want to fan a flame, but perhaps you should watch the video and read the summary closely.

Here's how I understood it:- two brothers have certain issues with their iPod battery. They call up Apple support and ask if there's anything they can do about it, presumably because, as you mentioned, it's an expensive toy and would want to do things the Right Way (tm). Apple support says, sorry, your replacement costs US$250/-, which, obviously, pisses them off to creatively protest about it.

I know I would be pissed off, never mind the fact that there's some odd-ball third-party site offering a cheaper alternative, or if Apple's webpage disagrees with their support staff; most people tend to believe (in) what they've been told by the concerned people, as opposed to reading something off the net. In other words, this is not so much a case of showing off your l33t googling skills, as it is of companies telling apparently wrong pieces of information through what's a blatantly one-way mode of communication.

To be sure, that's one reason why I'd actually applaud their graffiti; it is a sureshot way of getting back at the company by hitting where it hurts. Whether they are correct in their assertion is a moot point, really; as you've so successfully pointed out, there's no reason for us to believe their statement. But all the same, it is Apple which has to respond to the video, not us.

I mean, is it me, or can't some people stand anything being said against Apple?

Re:They must work for SCO (4, Insightful)

jtrascap (526135) | more than 10 years ago | (#7555523)

I don't think it's that...

Everyone gets a bad phone rep - these things are farmed-out, But instead of asking for a supervisor, or calling back and getting someone with a braincell, or getting his name and then writing Apple, or doing any research themselves to find out about replacing batteries and why batteries fail, they decided to go ballistic and go to war with Apple.

They remind me of he people you see in a store, who - if they don't get what they want, right then - decide to start yelling at the tops of their voices to get a crowd. You know the types - they want what they want because the "client is king", which is always true until they start acting like one.

I can be an Apple apologist, but I have an iPod too and if I thought I was going to get screwed, I'd complain. And I have - my iPod was 4 weeks old when one of the earbuds gave up. They sent me a new set in 3 days. The pod skipped the first song occasionally (Toshiba HD issue - known in the forums) and the screen, while it worked, didn't seem to be the bright-blue screen you see in the commercials but instead a weaker green that washed-out a bit in the sun (polarizing, I guessed). I even scuffed the screen and back a bit - it looked old.

All this is 6 weeks after I buy one in NY and take it home to The Netherlands.

Called them up, told them the story, got a rep who sent a box Airborne the next day. It was in for repair. Then, a week and a half later, I get a brand-new iPod with a new blue screen and un-skipping drive, just as I asked. Perfect condition, just as I expected.

They idiots plain lie on their site. Their guerrilla tactics don't impress me because I know their tactics aren't about respect but about public embarrassment.

They should enjoy their 10 min/MB of fame. I hope Apple sues 'em.

mod parent up, insightful (3, Insightful)

Artifex (18308) | more than 10 years ago | (#7556188)

Not taking the first no for the final answer, and working a bit with the company, goes a long way towards fixing most issues.

Re:They must work for SCO (0, Redundant)

Red Pointy Tail (127601) | more than 10 years ago | (#7556341)

Even so, purposely designing your product so that most non-geek must send it back for a battery refurbishment (yes USD99 is a ridiculous amount -- compare this with phone-battery prices) is milking their base for what they are worth (but this is common behaviour for Apple isn't it?).

So i suggest: everybody, please start a chain-mail and email all your friends/colleagues about it! Maybe we can pressure Apple into doing something like designing battery replacement into their subsequent models... which can't be difficult.

(As a caveat, I dislike chain-mails too, but there is scarcely a more effective way to deal with these sort of grassroot problems)

A sample chain mail could be:

Batteries of some Apple (tm) iPods (tm) may require replacement after a year. The replacement cost from Apple? US99 to replace the batteries -- and this is after lots of complaints and pressure from customers! And no there is no simple way of doing it yourself because you have to snap the casing apart.

This filmmaker was so pissed wthat Apple Tech asked to buy another iPod or pay USD250 instead to replace the batteries that they created this hilarious video to warn everyone about it: http://www.ipodsdirtysecret.com/

You should forward this to all your friends to warn them about what they are getting for their USD400 toy!

Wrong. Apple offers a $99 battery replacement (1, Informative)

the eric conspiracy (20178) | more than 10 years ago | (#7553522)

here [apple.com]

Re:Wrong. Apple offers a $99 battery replacement (1)

gl4ss (559668) | more than 10 years ago | (#7556242)

yep.. though it has not been available for terribly long for 99$. and s&h is added to it, naturally. and normal repairs are 250$. though, how you can pre-price a repair is beyond me. and can't you just drop it to the store you bought it from? that's how warranties(&such) are dealt with here.

so the ipodsdirtysecret dot something might have been quite right when it started(and one could argue then that it helped make a difference).

And a third-party iPod battery costs... $50. (4, Insightful)

dbirchall (191839) | more than 10 years ago | (#7553532)

Quite honestly, if someone insists upon Authentic Apple Parts for everything, when there are commodity parts available -- this goes especially for RAM, and now also apparently for iPod batteries -- I don't see how they've got a leg to stand on whilst griping and moaning about how unfair life is.

Re:And a third-party iPod battery costs... $50. (2, Insightful)

danbeck (5706) | more than 10 years ago | (#7553729)

You can't compare this to ram, hard drives or any replaceable computer part. This *isn't* a PC or a Mac, it's a consumer electronics device. Opening the case of a consumer electornic device more often than not voids the warranty. Not only that, since it's not created to be opened at will by someone such as yourself, it's possible to break certain devices unless you know what you are doing.

Would you pop open the case of your VCR and replace the damaged or worn out heads? Would you buy yourself a new DVD tray and motor and replace it when it goes bad? Would you replace the screen of your Palm when it gets scratched? Would you replace the lense of your digital camera if it gets moisture inside? I could go on.

Your point is weak.

Re:And a third-party iPod battery costs... $50. (2, Insightful)

addaon (41825) | more than 10 years ago | (#7553838)

Would you pop open the case of your VCR and replace the damaged or worn out heads?

No, it's cheaper to get a new one, or use it as an excuse to switch to DVD.

Would you buy yourself a new DVD tray and motor and replace it when it goes bad?

No, that would be covered under warrantee.

Would you replace the screen of your Palm when it gets scratched?

Yes, wouldn't you?

Would you replace the lense of your digital camera if it gets moisture inside?

No, I'd probably just dry it.

I could go on.

Please do, I don't think we have enough data points to extrapolate your point yet.

Out Of Warranty, So Crack The Case (2, Insightful)

cmholm (69081) | more than 10 years ago | (#7553862)

As you failed to note, the iPod in question was already out of warranty. Ergo, if the customer wasn't a rube and an asshole to boot, he'd crack the case and spend $50 on a replacement battery.

As a rule, consumer electronics factory repair prices have been at or near replacement cost for all but high end gear (ie. >$2000US) for years. Consumers with enough brains to program their VCR who want to flog their gear a little longer have long been buying DIY books. As others have pointed out, Google is the friend of modern man.

Re:And a third-party iPod battery costs... $50. (2, Informative)

the eric conspiracy (20178) | more than 10 years ago | (#7553989)

Opening the case of a consumer electornic device more often than not voids the warranty.

Irrelevant in this case since if the iPod is under warranty Apple will fix it for you for the mailing costs.

Would you pop open the case of your VCR and replace the damaged or worn out heads?

Probably not because I don't have the equipment to do the alignment etc.

You can't compare this to ram, hard drives or any replaceable computer part.

I have seen plenty of PC's where installation of RAM requires pulling the power supply, something I consider beyond most end users.

The fact of the matter is that this article is total nonsense. Apple offers a $99 replacement service, and there are companies like PDA smart that will replace the battery for you for $69.

Re:And a third-party iPod battery costs... $50. (1)

jon787 (512497) | more than 10 years ago | (#7554874)

I have seen plenty of PC's where installation of RAM requires pulling the power supply, something I consider beyond most end users.

Compaq minitowers right? I got one of those sitting around somewhere.

Re:And a third-party iPod battery costs... $50. (2, Interesting)

cpt kangarooski (3773) | more than 10 years ago | (#7554948)

If you really want a fun time, look up the instructions for adding RAM to any of the Macintoshes based on the Quadra 800 case.

Re:And a third-party iPod battery costs... $50. (0)

Anonymous Coward | more than 10 years ago | (#7555471)

The 8500 (?) was a fuckin bitch too.

Re:And a third-party iPod battery costs... $50. (1)

jjhlk (678725) | more than 10 years ago | (#7555531)

Given that most people would have replaced batteries in numerous devices by the time the iPod even came out, I don't think it's an entirely accurate comparison to VCR heads (nor the other examples). From a review I read, the process seems basic: "crack open" the case, replace the battery, pop the case on again.

No battery problems here (4, Informative)

Stigmata669 (517894) | more than 10 years ago | (#7553555)

While I have heard of these issues, the battery does not die on all cases. I have a first gen ipod that I got almost two years ago and have noticed perhaps a 10% drop in charge duration. Part of this problem was addressed by a software update a few months back. My ipod had slipped to about 5 hours of battery life and jumped back up to 8-9 hours after the firmware update.

Fuzzy math (1)

duffbeer703 (177751) | more than 10 years ago | (#7554650)

9 hours
- 5 hours
----------
4 hours

4 / 9 = 0.4444 * 100 = 44.44%

Idiots. (5, Informative)

tdemark (512406) | more than 10 years ago | (#7553558)

The site was created in the last week.

Days after Apple announced the $99 battery replacement policy.

Months after www.ipodbattery.com [ipodbattery.com] offered $50 battery replacements.

Re:Idiots. (1)

mister_tim (653773) | more than 10 years ago | (#7554098)

Yes, but think of how long it would have taken to make that movie - it was probably more than a week, but probably not month.

Anyway, I can forgive them for not knowing about the ipodbattery.com site, and their retort is based on the 'official' response they received from Apple

Replacement battery for $49 (5, Informative)

potuncle (583651) | more than 10 years ago | (#7553666)

Ipodbattery.com [ipodbattery.com] offers replacement batteries for $49.00. Comes with instructions and tools.

Like anyone thought that Apple could summons the power of the Almighty and create a Lithium-ion battery that lasts forever...

Re:Replacement battery for $49 (2, Funny)

DeltaStorm (118517) | more than 10 years ago | (#7555282)

Like anyone thought that Apple could summons the power of the Almighty and create a Lithium-ion battery that lasts forever...

You haven't met many mac users have you?

Don't blame Apple (2, Interesting)

Anonymous Coward | more than 10 years ago | (#7553754)

The product has a one-year warranty. That means- you guessed it- Apple will back it up for one year. Want more? Lay out the $59 and buy an AppleCare Protection Plan- the service and support extends to 2-years.

Tech Support is a business, boys and girls, not a public service. Apple has to compete with illegal abuses of monopoly power, and yet they still offer top-notch support and quality products. Don't bitch about them not doing more than they said they would.

Re:Don't blame Apple (0)

Anonymous Coward | more than 10 years ago | (#7553772)

Oh yeah... And, as has already been pointed out, Apple just addressed the battery 'problem' with their $99 replacement plan, which is more than reasonable for an out-of-warranty repair that costs $50 on the commodity market.

website (3, Insightful)

dema (103780) | more than 10 years ago | (#7553905)

Does anyone else find it amusing that they use and advertise Quicktime on a website meant to put down an Apple product?

Re:website (2, Insightful)

Acidic_Diarrhea (641390) | more than 10 years ago | (#7553998)

Not really.

What century have you been living in? Corporations have many product lines and many subsidiary companies these days. I can tell people that I think the PS2 is a great product while also laying claim to being one of the foremost experts on why the Walkman sucks. I mean, Quicktime and the iPod aren't exactly the same product, now are they?

Amused? No.

I know how they feel! (5, Funny)

Johnathon_Dough (719310) | more than 10 years ago | (#7553986)

I just recently bought a new car and I had to put gas in it after only 350 miles! They did not warn me about THAT at the dealership.

Maybe I had better buy a new car?

Re:I know how they feel! (0)

Anonymous Coward | more than 10 years ago | (#7554029)

uh, what?

Re:I know how they feel! (2, Insightful)

kenthorvath (225950) | more than 10 years ago | (#7554095)

just recently bought a new car and I had to put gas in it after only 350 miles! They did not warn me about THAT at the dealership. Maybe I had better buy a new car?

More like buying a car and having to replace the "gas tank" after 350 miles. They were recharging their battery after all with electricity. And I'm sure that Apple didn't advertise the fact that batteries need to be replaced after a year or so. In fact, I'm quite sure that Apple was playing up the "rechargability" as a feature.

Re:I know how they feel! (0)

geoffspear (692508) | more than 10 years ago | (#7554352)

I had to replace the battery in my car! I was shocked that the manufacturer wouldn't provide a battery that can't be recharged forever!

Oh, and the alternator belt that ran the recharging system corroded and had to be replaced as well! Time to make a whiny movie about it!

Re:I know how they feel! (2, Funny)

MachDelta (704883) | more than 10 years ago | (#7554787)

I had to replace the battery in my car! I was shocked that the manufacturer wouldn't provide a battery that can't be recharged forever! Oh, and the alternator belt that ran the recharging system corroded and had to be replaced as well! Time to make a whiny movie about it! The difference being, you don't have to mail your car back to Detroit. Or Japan. What kind of postage do you need for a 3500lb envelope anyways? Better start doing some tounge stretches!

Re:I know how they feel! (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#7554830)

how fucking stupid are you man. You don't have to mail your Ipod anywhere. You buy the battery on ipodbattery.com and replace it. Or you send your unit into be repaired. You could replace your car battery or you could go to a mechanic and have him do it. This is EXACTLY the fucking same. Stop complaining.

Can we say... (0)

Anonymous Coward | more than 10 years ago | (#7554154)

Vandle?

Re:Can we say... (2, Funny)

elite lamer (533654) | more than 10 years ago | (#7554467)

Apparently "we" can't spell vandal.

Re:Can we say... (2, Interesting)

fname (199759) | more than 10 years ago | (#7555083)

I don't think he's a vandal (or vandle), since he's disfiguring posters that Apple just throws up all over town, probably without a specific permit. He's just modifying it. Might be legal in some places but not in others; I don't think it's open-and-shut.

Re:Can we say... (0)

Anonymous Coward | more than 10 years ago | (#7555098)

"Spell check"?

Does it still work with a dead battery? (4, Interesting)

Kris_J (10111) | more than 10 years ago | (#7554388)

If you provide an iPod with power from outside will it still run as normal even with a dead battery? If so, there are going to be some cool-looking firewire HDD arrays in the future.

Re:Does it still work with a dead battery? (1)

Hadlock (143607) | more than 10 years ago | (#7555551)

ipod hard drives overheat in the ipod casing under continious usage. hd is designed to spin up for 2-3 minutes, then "sleep" until the next couple of songs have played. you'd have some cool looking, usless arrays in the very near future

Re:Does it still work with a dead battery? (1)

Kris_J (10111) | more than 10 years ago | (#7555639)

I thought they transferred heat to the outside world fairly efficiently. Mine certainly gets quite warm to the touch after it's been connected to my PC for a few hours. A couple of small (USB-powered?) fans pointing at the array would soon sort out that heat.

I love it! (2, Interesting)

martinX (672498) | more than 10 years ago | (#7554515)

Disclaimer: Mac user since OS7/LC III and I want an iPod once it becomes videoPod

I think it's great. If this doesn't wake Apple up, nothing will. Seriously, how hard would it have been to design the thing with an easily replaceable battery? That's one of the things you look for when buying things like digital cameras: how much does a replacement battery cost?

I love the iPod and I want one but here's to hoping that Gen 4 pods have easily replaceable batteries. Remember, the guys that did the vid are solid Mac users too. They're just righteously pissed off. More power to them.

Re:I love it! (0)

Anonymous Coward | more than 10 years ago | (#7555349)

Read before you post. There are several options avaliable to them. The back of the ipod pops off easily.

Re:I love it! (1)

prockcore (543967) | more than 10 years ago | (#7556113)

Seriously, how hard would it have been to design the thing with an easily replaceable battery?

Most rechargable devices have a little panel held in place with a screw which hides the battery. The problem is, Apple doesn't like screws, they're not "sleek" or "lickable".

So Apple would have to design a battery cover that would glow a pleasant orange, and then pop open when you breathed on it. And that just made the iPod too expensive.

This is pretty silly (2, Insightful)

mOoZik (698544) | more than 10 years ago | (#7554572)

First of all, as many have said before me, the battery costs $99, not $250. Also, the site went up days *after* the announcement, which means they were irresponsible enough to keep it on.

Second, batteries don't last forever. There can't be a life expectancy because that number is dependent on number of charges, hours used, length of time used, and other factors. If they said "13000 hours" and some fool's iPod went dead before that, then he'd be compelled to put it on a site like these people did, which IMO, is ridiculous.
It is very possible their tech support guy was a moron, but they shouldn't tarnish the reputation of iPod or Apple. It's so pathetic how they always go for the most successful products and attempt to break them to pieces.

D'oh. (4, Funny)

WCityMike (579094) | more than 10 years ago | (#7554580)

1. Vandalize many Apple signs.
2. Make video showing clearly your face and your acts of vandalism.
3. Put audio into video that clearly reproduces call to Apple for easy identification.
4. Put same on Internet. ...

7. PROFIT!

Re:D'oh. (1)

quakeslut (107512) | more than 10 years ago | (#7556193)

haha. best comment.

Batteries are always fun.... (1)

QueenNina (544235) | more than 10 years ago | (#7554618)

....but if the batteries really WERE that expensive (many of you pointed out they are most certainly NOT), yeah, that would suck. Fortunately for me, I spent an extra 55 bucks and got a replacement plan that gives me my 500 back plus tax (as a gift card to the store, Circuit City) if the performance of my iPod suffers. So I'll just buy whatever they've come out with by then if mine stops working! Hooray! I LOVE the CC replacement plan....

I'm sick and gross feeling, but I feel a little better now.... :)

$99 replacement (0, Redundant)

oncee (216065) | more than 10 years ago | (#7554707)

According to this Slashdot article, [slashdot.org] Apple will replace any iPod battery for $99.00. "Although the service is $99, they state in the article 'iPod equipment that is sent in for battery service or service requiring other repairs will be replaced with functionally equivalent new, used, or refurbished iPod equipment. You will not receive the same iPod that was sent in for service.' So make sure you back up that music before shipping it off!"

My bag of cookies are gone, do I get another, free (1)

rspress (623984) | more than 10 years ago | (#7555010)

With proper care, rechargeable batteries can last a long time. I have nicads over 10 years old that work nearly as good as the day they were purchased. 3 to 5 years is normal, 5 to 7 years or lnger can be expected with good treatment.

If you don't allow the battery to discharge almost fully, battery life can be curtailed. Worse, total discharge can lead to dead cells in the battery...which can sometimes be fixed (I won't post how here, it is a little dangerous) but usually means the entire battery will have to be replaced.

No problem here (1)

MacEnvy (549188) | more than 10 years ago | (#7555063)

I've had my iPod for 2 years (it's an original 5 GB model), and the batteries are still as perfect as the day I bought them. I use it every day, and recharge it from all points of discharge. I don't know what all of these people are doing to kill their batteries ...

2 bad batteries... (3, Insightful)

markyoshi (717944) | more than 10 years ago | (#7555089)

I don't understand why everyone is so quick to jump to Apple's defense. If you are paying $400 or more for a music player, you shouldn't have to pay another $100 every year to replace the freaking battery. I started having battery probs with my 10GB second gen. model a few weeks after i bought it. the replacement they eventually sent me (it took more than a month.) crapped out a few months later. and apparently that's all you get for $400. Two broken ipods and a years worth of headaches. If I had known the batteries would die so soon I wouldn't have bought an ipod in the first place. It was a really big financial sacrifice in the first place which i justified because music is my life and i thought i was buying the greatest device ever. But even $50 dollars is too much for me to spend right now, and i'm afraid i'll just get another bad battery. $400 is a hell of a lot of money, and it should buy you a product that works for longer than a year. I feel like I deserve a better solution.

why not? (0)

Anonymous Coward | more than 10 years ago | (#7555350)

you shouldn't have to pay another $100 every year to replace the freaking battery

why not? if that's what they are worth. I dont think apple is making $100 profit on each ipod so they aren't going to handing out new batteries. Even Dell and Nomad sell for approximately the same price range as ipods. these things must be selling with very little mark up.

if you used your cell phone 8 hours a day or even your portable phone, the batteries would not last a year either. What are you expecting? batteries die after a while, that's the way its always been. Why should iPod be different in that regard?

Re:why not? (1)

markyoshi (717944) | more than 10 years ago | (#7555546)

i'm sorry. but a) the batteries clearly aren't worth $100 if a competitor can sell them for $50 and make a profit. b) mass production. i'll bet the farm my 10gB ipod cost apple less than $300 to make. c) I by no means overused the ipod battery, and i strongly feel that the battery was defective. you really mean to say that if you buy a portable mp3 player, you should reasonably expect to replace the battery in less than a year? i've had devices I've used for several years without replacing the rechargeable battery. If every customer had my experience you wouldn't see so many rave reviews of the ipod. The batteries that failed in my iPod, and in many others, were defective.

get real. (1, Informative)

Anonymous Coward | more than 10 years ago | (#7555612)

ut a) the batteries clearly aren't worth $100 if a competitor can sell them for $50 and make a profit.

what makes you think these are the same? Apple's price includes the shipping and installation and does not violate the warantee. Also since apple is exchanging your ipod, not just changing the battery you can be pretty certain you will be getting back an ipod in better condition than the one you sent in.

i'll bet the farm my 10gB ipod cost apple less than $300 to make

I'll take that farm. Have you priced out the components, let alone the cost of providing customer service and warantees? that's right go price out a 40GB micro drive, or a set a samarium cobalt ear peices. mas production? get real. apples not driving those markets. if these could be made for a lot less dell and nomad would be selling them for a lot less.

you should reasonably expect to replace the battery in less than a year?

uh yes, depending upon use. THese things have a finite number of cycles. But in your case your ipod battery is under warantee. so stop whining.

Profit, profit... (1)

xiaodidi (678443) | more than 10 years ago | (#7556311)

I dont think apple is making $100 profit on each ipod

According to this [time.com] , every $ 499 iPod makes up to $ 175 in profit.

Re:2 bad batteries... (0)

Anonymous Coward | more than 10 years ago | (#7555504)

Yours were under warranty, so the situation is quite different. Given that one of yours lasted only a few months, it's clearly defective and thus covered.

While 18 months is a much shorter time than most iPod batteries last (a fact which should, by itself, be enough to indicate that this person acted wrongly), it is probably on the low end of acceptable performance for rechargable batteries for *any* consumer device. Apple could use replaceable batteries, and that's a worthwhile suggestion, but spraypainter boy certainly knew (or should have known) that these batteries were not replaceable when he bought the thing.

Personally, I have less than zero sympathy for the guy.

g.

Not that big a deal for some :) (4, Interesting)

djupedal (584558) | more than 10 years ago | (#7555096)

When you race electric R/C cars on a serious level, you become quite adapt at building and servicing your own packs.

Popping the back off my iPod and installing a fresh battery, bought off the net for less than US$75.00, is nothing... I look forward to the day :)

Defective by Design (3, Insightful)

DDumitru (692803) | more than 10 years ago | (#7555477)

It is not acceptible design for a device with a part that will wear out during the useful life of the device not having that part serviceable. This is as bad as the old V-8 Mustang-IIs that required the engine be dropped to replace the back two spark plugs. Even the game boy advance has a user replaceable battery (albeit behind a screw).

While Apple might not be guilty of any crime in their handling of this, they are definately guilty of:

o Very poor design
o Very poor handing of the problem.

Apple relies on very high customer satisfaction to justify their premium products. This type of incident does not bode well.

Re:Defective by Design (1)

Hadlock (143607) | more than 10 years ago | (#7555566)

powerbook g4 (titanium, not the new aluminum ones), the hinges (common breakage point) and backlight are all part of the same part number... $1100 new from apple. dim screen? broken hinge? fix it? nah, it's cheaper to buy a new ibook g4.

Mine is fine and it is from Day 1 (2, Interesting)

azav (469988) | more than 10 years ago | (#7555480)

I ordered an iPod a few hours after the first ones were announced in 2001. Still have it. Battery still works fine.

That's a 2 year old iPod for those who are curious.

Another reason Neuros gets my vote (0, Redundant)

VisorGuy (548245) | more than 10 years ago | (#7555784)

The Neuros Audio [neurosaudio.com] FAQ [neurosaudio.com] is upfront about how long the battery lasts and the modest charge to replace it.

Our battery replacement policy is as follows.

Within Warranty (90 days parts, 1 year labor)

  • If within first 90 days of purchase - NO CHARGE
  • Past 90 days, but within 1 year- $7
Outside of Warranty
Neuros 128- $8
Neuros HD- $12

Similar Experience (-1, Offtopic)

Bloodmoon1 (604793) | more than 10 years ago | (#7556081)

My shitty Apple related experience wasn't with an iPod, but rather the power adapter on my PowerBook G4. Over time, mostly due to accidently stepping on the cord moving my comp. from my bed to my desk, the cord came out of the back of the portion of the adapter that plugs into the comp. I called the local Apple reseller, Voelker Research [voelker.com] , and asked if they could fix it. They said it wasn't possible, but gladly offered to order me a new one for $90, plus tax and shipping. I politely told them to piss off and called my grandpa's friend who is incredibly handy with electronics. Within 3 hours, my adapter was as good as new. About a month later I had my CompUSA debacle (see journal) and got a new adapter anyway. So, while not Apple directly, their reseller did fuck me around, and I'd be willing to guess it was probably a general Apple policy to tell people adapters cannot be repaired. While I love Apple and their support is usually steller, they damn sure make up for it with crap like this sometimes.

Bad tech support rep? (3, Insightful)

Dominic_Mazzoni (125164) | more than 10 years ago | (#7556275)

The cost for repairing an iPod is $250, however if the battery is the only problem it costs $100. So either:

1. There was something wrong with the iPod other than the battery (maybe it fell our of their pocket one too many times?)

2. Or, the tech support rep from Apple goofed and forgot that battery service is cheaper. Heck, not all of the Apple tech support reps can be stellar. If you don't like what you hear, call back.
Load More Comments
Slashdot Login

Need an Account?

Forgot your password?