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CD-ROMs Failing In Win2k & XP Boxes?

timothy posted more than 10 years ago | from the knoppix-time dept.

Bug 116

jptechnical writes "I have an interesting hardware/software development brewing. I have a friend with a computer shop down the way and he has had a rash of nearly a dozen Win2k & XP boxes come through with disabled or missing CD-ROM drives. They work in DOS, and are bootable, but are either disabled, not functioning or simply missing in Windows' device manager. Does anyone know of a virus that may be causing this? I cannot find any common vector from system build to software installed or anything. MS says reformat, but where's the fun in that? What resources aside from MSKB and google searching do slashdot readers use for troubleshooting strange problems?"

Sorry! There are no comments related to the filter you selected.

"Common Vector"? (-1, Troll)

vasqzr (619165) | more than 10 years ago | (#7622412)


WTF is that supposed to sound like?

Re:"Common Vector"? (4, Informative)

foooo (634898) | more than 10 years ago | (#7622480)

Common Vector is a technical term for "Common significant identifying traits."

When you determine the common vector for a system failure like this you find the "common" symptom that points to a common problem and therefore can be fixed.

~foooo

Re:"Common Vector"? (0, Redundant)

Profane Motherfucker (564659) | more than 10 years ago | (#7624524)

Such a statement is indicative of a phrase whereby which the author intends to share that he or she cannot find a common cause to the situation.

In other words, a more academic way of saying: I don't know why the fuck this shit is doing this.

Or, I can't find anything in common.

The obvious? (-1, Redundant)

numbski (515011) | more than 10 years ago | (#7622424)

Have you check technet, or the knowledge base [microsoft.com] ?

Re:The obvious? (0)

Anonymous Coward | more than 10 years ago | (#7622449)

Yeah, in fact, he linked it in his question.

D'oh. MSKB=MS Knowledge Base (More) (1)

numbski (515011) | more than 10 years ago | (#7622469)

http://www.tek-tips.com

Do some poking around over there. I usually find all sorts of help.

Re:D'oh. MSKB=MS Knowledge Base (More) (1)

HolyCoitus (658601) | more than 10 years ago | (#7622650)

I was going to mod that up after checking through that site for a bit, but then I noticed that the websites icon is a pink star... So instead of moderating I was forced to comment and make mention that I can't have a bookmark with a pink star. Sorry that I can't mod you up! Tete

Re:D'oh. MSKB=MS Knowledge Base (More) (0)

Anonymous Coward | more than 10 years ago | (#7622977)

It looks more purple than pink.

Re:D'oh. MSKB=MS Knowledge Base (More) (2, Informative)

No One's Zero (714010) | more than 10 years ago | (#7626161)

someone need to color calibrate their monitor. Also, two major causes of DVD/CD Dissappearing are: Not loading the IDE drivers from the motherboard manufacturer. Perhaps there was a windows update recently that "Updates" some IDE Bus mastering drivers? Easy CD.

Hmm (3, Informative)

NanoGator (522640) | more than 10 years ago | (#7622430)

Well, I can tell ya the the drives failing isn't a normal problem with Win2k or XP. (At my office, it'd be my job to fix it. Never ever ran across anything like that.)

I do want to ask, though, have you tried them in safe mode? Have ya tried flushing the BIOS? Have you been able to rule out anything i.e. CD burning software?

Re:Hmm (4, Interesting)

lcde (575627) | more than 10 years ago | (#7622573)

My parents computer was having this problem. It occured when I have the CDRom in Master Mode on the second IDE port with a slave HD.

Re:Hmm (1, Funny)

Anonymous Coward | more than 10 years ago | (#7622900)

You offend me [cnn.com]

Re:Hmm (4, Funny)

Tackhead (54550) | more than 10 years ago | (#7623056)

> My parents computer was having this problem. It occured when I have the CDRom in Master Mode on the second IDE port with a slave HD.

Ahem. In Soviet LA, it happened when you had your CDRom in Comrade Mode on the second IDE port with a Comrade HD.

Re:Hmm (1)

Wolfrider (856) | more than 10 years ago | (#7625199)

--I'd say it would be better to have the HD as primary, and the cdrom as secondary. Is that how you fixed it?

Re:Hmm (1)

DA-MAN (17442) | more than 10 years ago | (#7626035)

Primary and Secondary denote the channel they are on, you mean HD as Master and CDROM as Slave.

Fuck whatever L.A. says, I'm not going to start calling my hard drive primary drive on the primary controller when I can say it all in Primary Master.

Re:Hmm (4, Interesting)

Kris_J (10111) | more than 10 years ago | (#7622829)

Check for old versions of EasyCD and Windows XP Service Pack 1. That combination all but cripples a PC.

As an aside, I installed Veritas' CD/DVD burning software (or possibly the packet writer software) that came with the company's new Sony USB2/Fireware DVD rewriter and st one point in the installation it said that it had to disable the built-in XP burning software, was that okay? Hell yes! Nicest thing a program has ever offered to do.

Re:Hmm (1)

toast0 (63707) | more than 10 years ago | (#7625738)

Cause it's sooo hard to go to the drive properties for your burner and uncheck the box that says 'use this device to burn cds' (or whatever, i've defenestrated the computer i use that had xp)

Re:Hmm (2, Interesting)

buffer-overflowed (588867) | more than 10 years ago | (#7623244)

I've seen Windows(up to XP Pro) suddenly forget that hardware exists. Why it does this, I don't know, but it's usually after lots of uptime on a non-often used device(like our CD Copier[not burner, mass copier]). I've also had it forget my NIC is there on boot(that was annoying).

Rebooting or reinstalling the drivers generally tends to fix it. I've never had that problem out of Linux though, even with identical hardware(in the case of the NIC).

I've seen this too. (1)

Futurepower(R) (558542) | more than 10 years ago | (#7624008)


I've seen this too. There is something squirrely about Win XP. It has memory management problems, it appears. If one program fails, it will sometimes corrupt the memory space of another program, or the OS itself.

(No offense to squirrels. They are cute, friendly animals. But, operating systems should not act like them.)

Well... (5, Funny)

Anonymous Coward | more than 10 years ago | (#7622435)

If it works in "DOS" that means your computer can probably boot off one of these CD's. Try booting off a Linux CD. If it works, install a Linux partition. If the CD-ROM drive works under linux, erase the Windows partition and Voila!
Working CD-ROM drive. (Also, improvement in speed and security).

Re:Well... (1)

john_is_war (310751) | more than 10 years ago | (#7622679)

That'd be all find and dandy, but I doubt people will be all too happy to find that their computer has been switched to linux.

Re:Well... (2, Funny)

richie2000 (159732) | more than 10 years ago | (#7622681)

Just don't install Mandrake if you've got a LG drive.

Re:Well... (4, Informative)

HTH NE1 (675604) | more than 10 years ago | (#7622789)

Just don't install Mandrake if you've got a LG drive.

Reference for above comment [slashdot.org] for those that didn't pay attention last time around.

And the followup story [slashdot.org] with the fix.

Re:Well... (0)

Anonymous Coward | more than 10 years ago | (#7624400)

improvement in speed and security

You mean, after you patch the numerous holes in the default install.

illegal software (5, Informative)

liquidice5 (570814) | more than 10 years ago | (#7622473)

i have had this problem with badly cracked versions of XP

buy it, or find a corp version without a crack

There was a virus that did this, in fact. (3, Funny)

immanis (557955) | more than 10 years ago | (#7622478)

You could be in serious trouble. There was such a virus [elsop.com] - or at least it had the powers to do what you are experiencing.

I got infected with this virus once. It caused uncontrollable cachinnation.

Re:There was a virus that did this, in fact. (0)

mrfunky405 (414364) | more than 10 years ago | (#7622765)

And again...

MODERATORS! Are you in such a hurry to get rid of your points that you can't MOUSE OVER THE LINKS?

THIS CRAP IS NOT INFORMATIVE! Funny would be a stretch!

Yes, I am shouting! I've HAD it with you idiots!

Re:There was a virus that did this, in fact. (0)

Anonymous Coward | more than 10 years ago | (#7624358)

You must be American...

"irony
n., pl. -nies.

The use of words to express something different from and often opposite to their literal meaning.
An expression or utterance marked by a deliberate contrast between apparent and intended meaning.
A literary style employing such contrasts for humorous or rhetorical effect. See synonyms at wit1.

Incongruity between what might be expected and what actually occurs: "Hyde noted the irony of Ireland's copying the nation she most hated" (Richard Kain).
An occurrence, result, or circumstance notable for such incongruity. See Usage Note at ironic.
Dramatic irony.
Socratic irony.
[French ironie, from Old French, from Latin rna, from Greek eirneia, feigned ignorance, from eirn, dissembler, probably from eirein, to say.]"

Re:There was a virus that did this, in fact. (0)

mrfunky405 (414364) | more than 10 years ago | (#7625287)

I see three explanations for this.

1. J. Random SlashMod saw an apparently helpful comment, and moderated it informative without bothering to check the link.

2. J. Random SlashMod clicked the link, read an article mocking virus hoaxes and those who fall for them, thought it funny, but chose to mod it informative in a random anonymous display of irony (which would probably be negatively metamoderated by anyone paying attention).

3. The moderator was trolling.

If it's 3, well then IHL, IHBT, FOAD.

If you think 2 is more likely than 1, then you should probably take a moment to consider why Slashdot moderators are exempt from your painfully trendy views on the intelligence of Americans.

Or perhaps I'm just feeding a troll right now.

Re:There was a virus that did this, in fact. (1)

leonbrooks (8043) | more than 10 years ago | (#7625737)

It caused uncontrollable cachinnation.

Ha, ha, very funny! <g/d/r>

Definitely viruses (4, Funny)

kinnell (607819) | more than 10 years ago | (#7622481)

There are a couple of well known viruses which can cause this problem. Details here [microsoft.com] and here [microsoft.com] .

Re:Definitely viruses (0)

Anonymous Coward | more than 10 years ago | (#7622742)

Hey mods, tried following the links? Informative my ass...

Re:Definitely viruses (0)

Anonymous Coward | more than 10 years ago | (#7623360)

Agreed. It should definitely be +5, Insightful.

Re:Definitely viruses (-1, Redundant)

mrfunky405 (414364) | more than 10 years ago | (#7622750)

MODERATORS! Are you in such a hurry to get rid of your points that you can't MOUSE OVER THE LINKS?

THIS CRAP IS NOT INFORMATIVE!

Yes, I am shouting! I've HAD it with you idiots!

Mark this one funny! (1)

antdude (79039) | more than 10 years ago | (#7623385)

Sheesh.

Not necessarily a virus (1)

Eyes666 (204224) | more than 10 years ago | (#7623552)

DVD drives magically pulling a disappearing act happened to me yesterday on XP. The article listed below describes cd burning software being the culprit, while in my case it was video capturing software/drivers.
http://support.microsoft.com/de fault.aspx?scid=kb; en-us;314060&Product=winxp

Same problem (1)

SuperguyA1 (90398) | more than 10 years ago | (#7622482)

I had this same problem with my plextor, reinstalled xp (dead hdd) and it's working again.

Is This Just in Windows ? (2, Informative)

Ed Almos (584864) | more than 10 years ago | (#7622493)

When I saw this I was wondering if it is a windows or a hardware problem. What happens for example if he boots using a Knoppix CD, can he see the CDROM then ?

Being able to boot and work off MSDOS is just a basic confidence test and once you load up something a bit more meaty things sometimes start to go wrong. Some other thoughts:

Bad batch of motherboards or IDE cables ?

Bad batch of power supplies or very cheap PSUs that can't handle the load? I've seen REAL flaky things happen when a power supply goes bad.

Virus or worm ?

This could be an interesting challenge.

Ed Almos

With similar problems... (0)

Anonymous Coward | more than 10 years ago | (#7626381)

I've had luck uninstalling drivers, and programs associated with such devices, and then deleting the registry keys they've left behind. Mostly with badly muffed HP USB & Multi-function machine installs under 2k. Reinstall and bingo. Like magic.

update IDE/motherboard drivers (1)

martin (1336) | more than 10 years ago | (#7622528)

I usually see this kind of thing when the motherboard drivers aren't loaded. have you tried updating the drivers (copy with DOS on the HDD!)

Did these machines work then all of a sudden not, or DOA?

BIOS settings (3, Insightful)

Drunken_Jackass (325938) | more than 10 years ago | (#7622538)

I'd bet that the BIOS isn't recognizing the CD Drive type and Windows 2K/Xp freaks out about it.

Have him check to see if the BIOS is recognizing anything on that IDE chain. If not, set it to auto detect and that should do the trick.

Re:BIOS settings (1)

sevensharpnine (231974) | more than 10 years ago | (#7624490)

If the cd-drive works in DOS and is bootable, the bios can see it. This is 99% likely a WinXP/Win2k problem.

My 'common vector' (4, Funny)

(H)elix1 (231155) | more than 10 years ago | (#7622581)

A couple years back I had a couple slot loading DVD's fail. The second seemed like a mechanical problem, so I opened it up and found a floppy disk, scraps of paper, and some thin plastic toys that belonged to my two year old. Same errata with my bride's drive. YMMV

Re:My 'common vector' (1)

mc_barron (546164) | more than 10 years ago | (#7622914)

YMMV? What does that stand for?

Re:My 'common vector' (1, Funny)

Anonymous Coward | more than 10 years ago | (#7623009)

You Mumbling Monkey Vagina.

er...actually, Your Mileage May Vary.

Re:My 'common vector' (1, Informative)

Anonymous Coward | more than 10 years ago | (#7623097)

Your mileage may vary

Re:My 'common vector' (0, Redundant)

chaidawg (170956) | more than 10 years ago | (#7623213)

Your Mileage May Vary

Re:My 'common vector' (0)

Anonymous Coward | more than 10 years ago | (#7626955)

Your mileage may vary.

Re:My 'common vector' (3, Funny)

Artifex (18308) | more than 10 years ago | (#7623785)

I'll bet he was glad to get his toys back.

What resources aside from MSKB and google searchin (4, Funny)

Anonymous Coward | more than 10 years ago | (#7622591)

Q. What resources aside from MSKB and google searching do slashdot readers use for troubleshooting strange problems?"

A. I just post a question to ask slashdot, and have all the geeks trying to avoid troubleshooting at their jobs do it for me.

Re:What resources aside from MSKB and google searc (0, Offtopic)

wolf- (54587) | more than 10 years ago | (#7623833)

** profit ** ???

Re:What resources aside from MSKB and google searc (1)

WIAKywbfatw (307557) | more than 10 years ago | (#7626495)

Q. What resources aside from MSKB and google searching do slashdot readers use for troubleshooting strange problems?"

A. I just post a question to ask slashdot, and have all the geeks trying to avoid troubleshooting at their jobs do it for me.


Heck, most Ask Slashdotters don't even bother with the first two options.

Use Google, with site:microsoft.com (4, Informative)

Futurepower(R) (558542) | more than 10 years ago | (#7622645)


Tips:

When searching for a Microsoft document, don't use the Microsoft search engine. It's terrible. Use Google, with
site:microsoft.com
as part of the search parameters.

I agree. It sounds like a virus.

Certainly the first thing to do is to discover if the BIOS is seeing the drives, which it is if you can see the drive in DOS.

If it's not a virus, suspect human involvement. Maybe someone ran the same program on all the computers. Such as a screen saver, for example. It would be very much like someone with no computer experience to run a screen save they got off the internet and to forget that they did it.

Re:Use Google, with site:microsoft.com (1)

br0ck (237309) | more than 10 years ago | (#7623046)

If you actually do the search there are a few links, but I don't know if they apply. CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP [microsoft.com]

Actually, I've seen the drives disappear a number of times due to a bug when removing Easy CD Creator. CD-ROM Access Is Missing and Messages (in device mgr) Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP [microsoft.com] or look for the registry patch near the bottom of this page [aumha.org] .

Re:Use Google, with site:microsoft.com (0)

Anonymous Coward | more than 10 years ago | (#7627520)

Or even better, use http://www.google.com/microsoft [google.com]

Format the drives (1)

nocomment (239368) | more than 10 years ago | (#7622668)

...but use a linux cd

I have a copy of "linux 9" I'll sell ya ;-)

Re:Format the drives (2, Informative)

jafuser (112236) | more than 10 years ago | (#7622886)

Using a bootable linux CD to see if the problem is hardware or software related would be a good start to solving the problem.

Re:Format the drives (0)

Anonymous Coward | more than 10 years ago | (#7626961)

Uhhhhhhhh.............. there,s no linux9....... linux is teh kernal it,s v2.4 soon coming v2.6............ mebbe u ment redhat,suse or mandrake.........

Same Problem (3, Informative)

emmetropia (527623) | more than 10 years ago | (#7622671)

I had the same problem with a liteon dvd drive. It worked for months, and then one day, while ripping a cd (Diana Krall : Live in paris, if you want the exact cd) and halfway through the rip it failed. Windows still saw the cdrom, the BIOS picked it up, I could see it in linux, and use it in linux, and it was still bootable. However, whenever I tried to browse a cd in windows, it would say "Please insert a disk in drive D:" or whatever the error was. The way I fixed it was to pull the driver out of device manager, shut down the machine, take out the DVD drive, and throw in my girlfriends drive (some old burner). Windows started up, burner showed up, and worked fine. Did the same removal process witht he burner, re-installed the DVD drive, and everything worked again. I've had the same problem twice since then, and both times it was fixed the same way. I don't know if that helps or not, but it's what worked for me.

Re:Same Problem (2, Funny)

Doc Squidly (720087) | more than 10 years ago | (#7622806)

Maybe your drive just wasn't into jazz.

I get something a bit like this (1)

Yrd (253300) | more than 10 years ago | (#7622716)

My problem's intermittent though. My DVD drive occasionally doesn't get picked up by Windows XP on boot, but when I reboot, it's fine. The BIOS always sees it, as does Linux.

I hate Windows.

When in doubt, delete (??) (2, Informative)

TheSHAD0W (258774) | more than 10 years ago | (#7622729)

Open the device manager, uninstall your CD-ROM drive, the IDE controllers, and all the drivers under System devices. Then restart. Your OS will probably make you reboot a few times while it reinstalls things, but when everything is over you should have your CD back.

Re:When in doubt, delete (??) (0)

Anonymous Coward | more than 10 years ago | (#7624458)

Start up in Safe mode and delete the 2 or 3 copies of the CD Rom you will find setting there. Reboot and it will be fine for awhile. Its usually caused by CD Burning software. I run into it once in awhile on customers machines that loose the CD Burner.

registry entry (1)

Derek (1525) | more than 10 years ago | (#7622764)

Sorry I don't have the details handy, but I had a similar problem once on win98. It turned out that *somehow* a registry bit had been turned on that hid the CDROM drive. It was easy to fix once I found the problem, but I still have no idea what caused it.

Re:registry entry (0)

Anonymous Coward | more than 10 years ago | (#7626418)

That's a nasty idea for a worm. There are registry settings to do just that, for windows as the platform for a corprate desktop, you might not what users running any cd they see fit for instance. And a bunch of other things to. A worm that locks down the users machine to the point it's useless with Microsofts own security settings? That's diabolically ironic.

Other OSes. (1)

MoOsEb0y (2177) | more than 10 years ago | (#7622811)

I hear that Mandrake Linux 9.2 [slashdot.org] suffers from this vulnerability too.

Resources? (0, Redundant)

GuyMannDude (574364) | more than 10 years ago | (#7622832)

What resources aside from MSKB and google searching do slashdot readers use for troubleshooting strange problems?

Why, "Ask Slashdot", of course! Hell, oftentimes people just skip the first two resources you listed and just go directly to option #3.

GMD

lemme guess your pci bus speed is 39mhz +? (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#7623023)

overclockerz own j00.

Ask on a forum (1)

upplepop (684833) | more than 10 years ago | (#7623138)

What resources aside from MSKB and google searching do slashdot readers use for troubleshooting strange problems?

Try some online forums. I suggest www.tek-tips.com [slashdot.org] and www.experts-exchange.com [slashdot.org] . There are usually tons of helpful people on those boards. Just remember to help other users solve their problems as well.

Previous history... (1)

Cable_Monkey (516166) | more than 10 years ago | (#7623151)

Back around 1995 or 1996, the high school I attended got hit by the AntiEXE and AntiCMOS viruses (virii?). I don't remember which one it was, but one (if not both) of these caused the MS-DOS CD-ROM driver to fail to recognize the attached IDE CD-ROM drive on some (not all) of the computers. After removing the virus, the CD-ROM drives worked again.

Re:Previous history... (1)

itzdandy (183397) | more than 10 years ago | (#7626073)

viruses. like mouses.

their are no computer virii, just a lot of viruses.

Not exactly the same problem, but... (2, Insightful)

superpenguin (595439) | more than 10 years ago | (#7623167)

...I had my DVD drive on my XP box half crap out on me. For some reason it spontaneously stopped playing DVDs. I had just taken out a DVD that played fine, and put in another DVD and it wouldn't recognize that there was a disc in the drive. No other DVDs would play either. It would still recognize audio CDs and CD-ROMs. I did the usual stuff: reinstalled drivers and such. Eventually, I just did a firmware upgrade on the drive and it's been fine since.

iTunes (1)

offline (94346) | more than 10 years ago | (#7623185)

It happened to me somewhat like described: I installed iTunes, and in the process of installing its drivers for burning, it ate my CDRW and CDROM drives. It seems that the driveres conflicted in some fashion, but i didn't stick around long enough to find out: i used the system restore point set just before iTunes was installed and went back to a working setup.

SCSI (1)

NotoriousQ (457789) | more than 10 years ago | (#7623203)

I also have an interesting issue, don't know if it is related. My parents have an EIDE cdrom and a SCSI scanner on an adaptec card. If I use a scanner first, then the CD drive will never activate, and windows complains that a device is not found. If I use a cd first, then a scanner will not work. Strangely, setting some cd option in cdex allows it to rip a cdrom anyway, but windows still does not see it.

Weird.

Re:SCSI (0)

Anonymous Coward | more than 10 years ago | (#7624347)

Your drive is messing up because both the SCSI card and the cdrom are sharing the same IRQ. You must have either an older system or a lot of hardware attached to the motherboard. I had the same problem with an old adaptac raid card and an HP scanner I had many years ago. I just sold teh scanner for pot...CDRom worked fine ever after and oddly enough my music sounded better...

Funny you should mention it... (0)

Anonymous Coward | more than 10 years ago | (#7623223)

I noticed not too long ago that both my DVD and CDRW now appear under device manager under the 'Unknown Device' branch rather than CD/DVD drives or whatever it usually is.

Things I can think of that seem vaguely relevant...
-Music CD's that install a CD driver to do copy protection.
-Virus.. if *my* problem is viral, it isn't detected by AVG.
-New VIA 4in1's (not likely)?

Run a virus scan, Einstein (0, Flamebait)

simetra (155655) | more than 10 years ago | (#7623259)

After updating your definitions. That might be a good first step.

You're welcome.

They probably haven't failed (0)

Anonymous Coward | more than 10 years ago | (#7623320)

http://aumha.org/downloads/cdgone.zip

I wanna know too (0, Redundant)

TwistedKestrel (550054) | more than 10 years ago | (#7623424)

Sorry I don't have anything constructive to offer on this situation, but I'm watching this to see if anybody finds anything. Something just came up to me the other day and asked for help with this, describing the exact same problem. Also he told me that he got jerked around by HP tech support for a while before he gave up on them trying to figure out the issue :P.

Re:I wanna know too (0)

Anonymous Coward | more than 10 years ago | (#7624087)

You owe me .01 cents for the bandwidth you wasted with this moronic comment. Send it to:

Don't post comments
If you don't have anything to add Lane
Dumbass, CA
66666

Filter Driver? (2, Informative)

Commykilla (107585) | more than 10 years ago | (#7623442)

There could be some filter driver causing some havoc in the file IO stack. Does your IT group install any software (antivirus, CD burning, etc) that adds any filter drivers? Check out the %windir%\system32\drivers directory. If there are new .sys files that were added around the time the trouble started that may be your culprit.

Clearly... (1, Troll)

Flwyd (607088) | more than 10 years ago | (#7623529)

It must be a DRM feature to prevent you from pirating music.

Underpowered (2, Informative)

phorm (591458) | more than 10 years ago | (#7623602)

Aside from the obvious software issues, I've had these while using inferior power supplies. When things start humming and more juice was being used, my removable drives would suddenly disappear.

Upon a reboot, they would miraculously return, but quite often went away again after a heavy burning operation of something similar. Putting a decent Antec power supply in fixed things up... guess the drives weren't getting enough juice under the old one.

Yeah (0, Flamebait)

Apreche (239272) | more than 10 years ago | (#7623722)

it's probably that virus they call Roxio Easy CD Creator. The only known cure is Nero Burning ROM.

Re:Yeah (1)

meme_police (645420) | more than 10 years ago | (#7624116)

Yep, I carry around a laptop with the Nero install files on it. If the other machine is networkable installing Nero always fixes the problem created by Easy CD Creator.

Related Issue? (1)

EddWo (180780) | more than 10 years ago | (#7623789)

I've encountered a couple of issues where a removeable usb CD-Rom\DVD drive is not reinitialised when reattached to a Windows PC after having been used once and disconnected without rebooting the machine.

Device manager shows the error code "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)" The knowlege base solution to this problem is "Restart the computer" which is not very helpful.

In the first instance I traced the problem to an additional filter driver installed on the CD device by the CD burning software "B's Recorder Gold" made by BHA. Using the devmgr_show_nonpresent_devices trick I was able to uninstall this driver and the drive behaved normally again. A report to BHAs support department has resulted in no response.
The additional driver did allow me to rip mp3s from a so called "protected" audio CD, so it wasn't totally useless.

The second instance of the problem I found to be caused by Daemon tools virtual CD software. This was harder to track down. When removeing the CD drive the drive icon would disappear for a few seconds and then reappear even without the drive connected. Attempts to access the drive would result in error messages, but the drive itself would hand around.

I think windows should tell you which of the several drivers it is trying to load for a device, is causing the problem.

The removeable storage architecture in windows NT seems to be pretty complex. There are many layers at which problems can occur and it is difficult to find out where the issue lies. I would suspect the issue is just a misconfiguration somewhere rather than hardware damage or the actions of a virus.

Site suggestion (0, Redundant)

notyou2 (202944) | more than 10 years ago | (#7624065)

What resources aside from MSKB and google searching do slashdot readers use for troubleshooting strange problems?

I have a site [slashdot.org] I visit regularly that tends to have helpful advice. They even have a dedicated section [slashdot.org] for asking such things.

sabotage (1)

JDizzy (85499) | more than 10 years ago | (#7624280)

this sounds more like a joke of some kind.

sales (1)

56ksucks (516942) | more than 10 years ago | (#7624419)

Your friend should use this opportunity to make some money. He should test another CD-ROM in the system. If it shows up (different CD-ROMs have different firmware so it might work.) tell the customer they need a new CD-ROM and sell it to them. It's a though. Then take their old CD-ROM and sell it to linux and Windows NT/9X users.

I know the problem. (0)

Worldly Iconoclast (724498) | more than 10 years ago | (#7624428)

The problem is a file called "Kernel32".

It causes random BSODs, crashing, file corruption, and it enables script kiddies to compromise your system.

anticmos (1)

BenTheDewpendent (180527) | more than 10 years ago | (#7624429)

I've seen the old school boot sector virus Anti-cmos cause the cdroms to not work proplery.... granted i havent seen that since windows 95 maybe 98...

I *have* experienced this problem!! (1)

Computerguy5 (661265) | more than 10 years ago | (#7624811)

I have a particular box that experiences this problem and I've been unable to figure it out. It tri-boots windows 98SE, Windows 2000 (has also ran Windows XP Professional in place of Win2k), and Debian Sid.

This problem only shows up when I'm using win2k or winxp. I've replaced the drive, the power supply, reformatted, etc. but it keeps happening when I'm using windows 2k/xp. The ironic thing is that I have two optical drives in this computer and only the first one disappears.

experienced a similar problem (0)

Anonymous Coward | more than 10 years ago | (#7624935)

i've noticed a similar problem with my creative ide cd burner on windows xp. but instead of not recognizing the device at all, it will see it at bootup, but if explorer crashes or something while trying to access the cd, the device disappears and i have to reboot to see it again.
the problem persisted after changing motherboards too.
eventually due to that and other issues i ended up just installing gentoo linux.

Dirty Lens (1)

happylight (600739) | more than 10 years ago | (#7624997)

Computer shop eh? I'm thinking dusty storage. I've had DVD drives crap out on me because the laser lens were dirty. Gave them a good wipe and everything was fine again.

Similar? (1)

megabyte405 (608258) | more than 10 years ago | (#7625266)

I have a CD-RW drive in my XP box that acts peculiar. It will burn 1 session on a brand new CD through Windows (though it will say that it failed, it actually worked). However, the drive will not read any CD-R's in WinXP! It does not matter where they were burned or how, it acts as though the drive is empty.

Very peculiar.

iTunes installed? (1)

teridon (139550) | more than 10 years ago | (#7627498)

I saw quite a few reports of iTunes causing CDROMs to stop working. Search here [apple.com] in the iTunes for Windows forum for "cdrom device manager" to see some of the reports.

We see this quite often and seldom is it the drive (3, Informative)

kend1606 (729413) | more than 10 years ago | (#7628493)

Refer to Roxio knowledge base EEZ000005 even if Roxio software is not or has never been installed. Since their KB is rather hard to handle, the fix is: 1. Uninstall Roxio or any other CD burning software, Iomega Hotburn (Heartburn??), or others. This is only Roxio and Microsoft's suggestion. I have used this fix MANY times and it always helps even if I don't uninstall everything related to CD writing. Many times you can't since the original software may not be available. 2. In regedit, go to HKLM, System, CurrentControlSet, Control, Class and find the following key: {4D36E965-E325-11CE-BFC1-08002BE10318} 3. Highlight this key and in the right-hand panel find the entries for Lowerfilters and Upperfilters. Right click each of these and delete them. 4. Restart the system and the D-ROMs. CD-RWs, or DVD-RWs should be back. 5. Reinstall any software that was removed in step 1. This is always a first step to recovering lost CD devices. Another step that we use is to boot to safe mode and go to Device Manager to find and delete left over ghost devices. Sometimes we'll find several old, previously deleted devices, particularly CD devices but often video cards, NICs etc that are no lnger present or you'll find duplicates, like 3 or 4 D-ROMs when only 1 is actually present. Most often with the CD problem, we "Uninstall" all CD drives from here and let Windows re-add them cleanly on the next startup. Of course, be sure to check cable connections especially is system has been moved or shipped by UPS, etc. We also find that CD drives act better if we jumper them for Master and Slave instead of Cable Detect. If you have 2 IDE channels and use SCSI hard drives we use the primary and secondary IDE channels to seperate the CD-drives even more. Regards, Ken

Re:We see this quite often and seldom is it the dr (1)

fok (449027) | more than 10 years ago | (#7629745)

That worked for me...
remove the dependencies of the folowing keys (but NOT the keys) after uninstall the apps... HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Cl ass\{4D36E965-E325-11CE-BB FC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\Contr olSet002\Control\Cl ass\{4D36E965-E325-11CE-BB FC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\Curre ntControlSet\Contro l\Class\{4D36E965-E325-11C E-BFC1-08002BE10318}

Late response but the answer is... (1)

Graemee (524726) | more than 10 years ago | (#7630534)

Chipset drivers. XP on reading errors will slow the drive down to compensate. Problem is some chipset drivers do not set the speed back, and this can cause similar problems to his. The most common result is very very slow performance on the device. Go the the control panel and under the IDE device and remove the device. Restart and windows will restore the device and the proper settings. To fix completely update the device drivers.
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