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Taking Domain Control Back from the Registrar?

Cliff posted more than 10 years ago | from the whatever-happened-to-bidirectional-communication dept.

The Internet 101

Patrick Clinger asks: "I run a large community Web site, and today I woke up to find that one of my domain names (proboards21.com) was disabled by my unnamed registrar -- my name servers were changed to NS1/NS2.SUSPENDED-FOR.SPAM-AND-ABUSE.COM and I no longer have access to that domain in my control panel. I am in no way involved in any spam activities, and the registration for my domain expires in 2007. I would expect at least a courtesy call or an email letting me know what happened, but neither was provided by the unnamed registrar. What can you do when suddenly a registrar goes off and takes control of your domain when there was no violation of your agreement with them? What is to prevent any registrar from taking over any domain when they feel like it? Right now my domain is in limbo, waiting for them to hopefully restore it to the correct name servers."

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Everyone buys from the cheapest (0, Insightful)

Anonymous Coward | more than 10 years ago | (#8393712)

Everyone buys the cheapest PC they can get, want the cheapest software on the market, goes to WalMart and buys $15.99 pair of basketball shoes and $20 stereo system, cheapest domains they can find... ...and people still complain about the labor outsourced to India and scrappy cheap vendors giving crappy service.

objection, nonresponsive. (0)

Anonymous Coward | more than 10 years ago | (#8394148)

This comment, while true, doesn't help anyone in the least. Even if it were on topic, it fails to provide any insight into the off-topic scenario that it raises.

Re:objection, nonresponsive. (1, Interesting)

Anonymous Coward | more than 10 years ago | (#8394957)

I think what the first poster was trying to say, is that GoDaddy has gotten to where they are because they are cheap, and that you get what you pay for: in this case, the short end of the stick when it comes to notification about a domain suspension; no due process

In his own roundabout way, the first poster was parroting what the pundits have forecasted: the demise of the service economy as we know it, and its replacement with a new "experience" economy wherein people purchase the goods and services that leave them feeling most content overall even if the experience carries a slight premium.

Further, the first poster proved the Torricelli principle and explicated Hegel's philosophy of dialectical materialism.

GNAA forever.

do a domain transfer (3, Informative)

ophix (680455) | more than 10 years ago | (#8393727)

i would do a domain transfer to another registrar, taking all your domain names with you. on the other hand i have had no troubles whatsoever with said "unnamed registrar". have you tried calling their tech support line?

Re:do a domain transfer (4, Insightful)

/dev/trash (182850) | more than 10 years ago | (#8394607)

it's in dispute....he can't transfer it.

Doesn't look like it is... (1)

TheSHAD0W (258774) | more than 10 years ago | (#8399016)

Doing a whois of proboards21.com at whois.internic.net:

Domain Name: PROBOARDS21.COM
Registrar: GO DADDY SOFTWARE, INC.
Whois Server: whois.godaddy.com
Referral URL: http://registrar.godaddy.com
Name Server: NS.PROBOARDS.COM
Name Server: NS4.PROBOARDS.COM
Status: ACTIVE
Updated Date: 25-feb-2004
Creation Date: 17-mar-2003
Expiration Date: 17-mar-2007


So he *should* be able to transfer it away, so long as godaddy.com doesn't specifically block the transfer...

Kind of in the same boat (4, Interesting)

clintp (5169) | more than 10 years ago | (#8393746)

My registrar just went out of business. Of course before they did, mysteriously, all of the contact information -- except billing -- was switched to them. And so I've got a couple of stranded domains that I can't move anywhere, at any price.

Proving "ownership" is turning out to be harder than expected.

Re:Kind of in the same boat (4, Insightful)

awtbfb (586638) | more than 10 years ago | (#8394283)


Are they in the Wayback Machine [archive.org] ? If yes, and the content clearly points to you (e.g., copyright blurbs), you may have some evidence to work from.

Just a guess (or three) (2, Insightful)

bersl2 (689221) | more than 10 years ago | (#8393749)

ICANN?

It's a .com, so Verisign?

The courts?

Re:Just a guess (or three) (1)

bersl2 (689221) | more than 10 years ago | (#8393794)

From internic.net FAQ for users:

Can I change registrars after registering a domain name?

Yes, you may change the registrar sponsoring your domain name (beginning 60 days after initial registration). For details on the transfer process, contact the registrar you would like to assume sponsorship of the registration.

Hate to karma whore, but... (so don't mod this up) (2, Informative)

bersl2 (689221) | more than 10 years ago | (#8393820)

Re:Just a guess (or three) (0, Flamebait)

Kelerain (577551) | more than 10 years ago | (#8393991)

Why guess when you can RTFA? Oh, right...

one of my domain names [...] was disabled by my unnamed registrar [godaddy.com]

Notice that "unnamed registrar" links to godaddy.com [godaddy.com] ? I think the submiter was trying to be subtle.

Re:Just a guess (or three) (1)

danaris (525051) | more than 10 years ago | (#8394089)

Umm...hey, clueboy, I think he was giving advice, not guesses. Those are places Mr. Clinger can go to get help. Maybe if you paid more attention...

Dan Aris

Live and learn. (4, Interesting)

gklinger (571901) | more than 10 years ago | (#8393752)

I'm not sure there is anything you can do other than ask them to reinstate the domains unless you want to take this to court but that takes money and perhaps even more importantly, time. I'm not even sure suing them would get the results you want. It depends on what you agreed to when you registered the domain. It's vitally important to read all the fine print when making a business arrangement (like registering a domain). I think the rights and responsibilities outlined in the contract should be the prime factor when choosing a register, not price. All of that aside, a registrar suspending a domain for 'abuse', real or imagined, is ridiculous.

GoDaddy is register with the BBB (3, Informative)

Anonymous Coward | more than 10 years ago | (#8393788)

Write their support an email telling them you'll be contacting the Better Business Bureau if you do not hear from them with 24 hours. It works.

Re:GoDaddy is register with the BBB (-1, Troll)

Anonymous Coward | more than 10 years ago | (#8394188)

that's gay. and by gay i mean stupid (modern lexicon is wierd, no?)

anyway, threating to tell the BBB is the equivelent of being a tattletale in the worst way.

for example, the company i work for competes with quickbooks. someone threatened to contact the BBB because they bought thousands of dollars worth of quickbooks check stock and we wouldn't support it. We have our own check stock thank you very much.

If hell froze over and intuit supported our check stock, they might have had a chance, but...

you get the picture. while i totally agree with you (go-daddy was probably in the wrong), contacting the BBB is like saying "I'm gonna tell my big brother on you!" Puh-leeze.

try contacting go-daddy yourself and just resolving the issue instead of whining on /.

Re:GoDaddy is registered with the BBB (2, Insightful)

Mick Ohrberg (744441) | more than 10 years ago | (#8396238)

The BBB doesn't do jack. I've tried, but the BBB has no authority whatsoever; it's just a list of companies that *some* consumers are unhappy with, and it seems most companies reported to the BBB simply shakes it off, just like water on a goose.

Re:GoDaddy is registered with the BBB (1)

Knightfall (558914) | more than 10 years ago | (#8399781)

AMEN. I reported a couple of companies to the BBB, got nothing for my troubles and ... wait for it ...

If you go to the BBB site and look up the companies to see if they have any complaints against them, THEY DO NOT SHOW UP WITH ANY COMPLAINTS! Glad to know my voice and effort was wasted.

Hey, I know what you can do. (5, Funny)

Anonymous Coward | more than 10 years ago | (#8393843)

You could bitch about it on slashdot. That can only turn out well.

Re:Hey, I know what you can do. (3, Interesting)

Andy Smith (55346) | more than 10 years ago | (#8395852)

Acually public pressure is one of the few things that *does* work nowadays.

If a company will behave in this way then do you really think they'll respond well to polite e-mails and phone calls? No, they have to be faced with a cold, hard loss of business and a bad reputation.

My first thought when I read the story was: Glad to see this guy is getting some help but what about all the thousands of other people in similar situations who *aren't* being featured on Slashdot?

The domain registration system is horrible, quite possibly the worst part of online life with the exception of spam. If you run a business online then literally you can wake up one morning and find that your entire livelihood has been brought to a halt by one person, who you've never met and never talked to, deciding to suspend your domain.

Note that this has never happened to me. If I sound bitter it's because I find the situation utterly frustrating and unjust, even though I have not been a victim of it myself. Yet.

Give them a call! (2, Informative)

dacarr (562277) | more than 10 years ago | (#8393852)

Liek Ophix suggested above, I myself haven't had any problems with said registrar, but note that they keep phone lines open for their registrants so you can sort this out, and my experience is that they're more than willing to bend over backwards for their registrants.

Re:Give them a call! (4, Insightful)

aster_ken (516808) | more than 10 years ago | (#8394823)

When I was working for a law firm in downtown Dallas, I had to work with 174 domain names registered with GoDaddy. I had a few minor quibbles with them, but their telephone support was second-to-none. Just give the guys a call. The worst they could do is say no.

Don't get irate with them on the phone, either - that'll just convince the telephone rep. to not help you. Be nice, courteous - it's not that guy's fault. Don't threaten with lawyers or the BBB to the phone guys. Save that for certified mail.

Re:Give them a call! (1)

KingRygel (398150) | more than 10 years ago | (#8397712)

...but their telephone support was second-to-none.

I, too, have found that none is better than most computer-related companies' technical support. It's heartening to hear from someone who shares my view.

Godaddy (3, Funny)

BrookHarty (9119) | more than 10 years ago | (#8393868)

I've heard both good and bad stories about Godaddy, so I've stayed away, they seem to be cheapest price, but I didnt want to take a chance.

Personally, I'd send a certified letter from a lawyer, and work with them. But you did allow one of your sites to be used for spam relay, even if by mistake. Work it out, if not, get fuckoffgodaddy.com, and tell the world. Bad reputation can cause lots of damages.

Re:Godaddy (4, Funny)

jmt9581 (554192) | more than 10 years ago | (#8393956)

Work it out, if not, get fuckoffgodaddy.com, and tell the world. Bad reputation can cause lots of damages.

If you do get fuckoffgodaddy.com, at least remember not to register it through them. :)

Re:Godaddy (4, Interesting)

pclinger (114364) | more than 10 years ago | (#8394797)

If you read my message, I never said my server was used as a spam relay -- it wasn't. My servers are locked down, I don't leave them as open relays. I'm not an idiot.

GoDaddy disabled my domain because some person sent an email to another person, and mentioned my domain in that email. It is as simple was that. The email did not originate from my servers. The email had nothing to do with me, except it mentioned the URL of one of the over 500,000 message boards that ProBoards hosts.

Don't make accusations when you don't know the facts.

Re:Godaddy (0)

Anonymous Coward | more than 10 years ago | (#8394872)

Jesus! He was asking you a question, not accusing you of anything. Chill out, Bubba.

My bet is that you gave some the GoDaddy tech support some of that attitude and they circular-filed your problem. (N.B.: I'm speculating, not accusing).

Re:Godaddy (1)

Pieroxy (222434) | more than 10 years ago | (#8395146)

But you did allow one of your sites to be used for spam relay, even if by mistake

He was asking you a question, not accusing you of anything

Well, it doesn;t look like a question to me.

Re:Godaddy (0)

Anonymous Coward | more than 10 years ago | (#8398359)

But you did allow one of your sites to be used for spam relay, even if by mistake.

That's a question? By what definition of "question"?

Re:Godaddy (1)

rylin (688457) | more than 10 years ago | (#8395290)

Spam doesn't have to be in email, you know.
We regularly get idiots spamming proboard links on our forums.

That said, people who have problems with users spamming links should be contacting the *user's* upstream provider.. works like a charm! ;)

Re:Godaddy (2, Insightful)

Oddly_Drac (625066) | more than 10 years ago | (#8397132)

"GoDaddy disabled my domain because some person sent an email to another person, and mentioned my domain in that email. It is as simple was that."

Then you have a watertight case for taking them through the legal wringer. However, you might want to get hold of their side of the story first. Nine times out of ten there's a misunderstanding or a joe job in the background that you have to clear up with an open mind.

Give 'em attitude and they'll flip you the bird until the lawyers get involved, and then they'll make it expensive for you.

"Don't make accusations when you don't know the facts."

Accusations always preceed the facts. ALways. Live with the fact that some people don't know you're a shining example of humanity and take a step back.

Re:Godaddy (0, Flamebait)

gkelman (665809) | more than 10 years ago | (#8395610)

They're called "Godaddy". Obviously the name of a
highly reputable and reliable company. Use some
common sense and try not to deal with wearesuperdodgy.com.

I'd say you're already done the best thing.. (0, Redundant)

HotNeedleOfInquiry (598897) | more than 10 years ago | (#8393875)

Publicize it on Slashdot.

Register your own domain (4, Interesting)

autarkeia (152712) | more than 10 years ago | (#8393910)

How about don't let your webhost register domains for you, and don't give your webhost administrative contact status in your domain? Do it yourself at a registrar that respects your rights, like GANDI [gandi.net] .

Re:Register your own domain (5, Interesting)

ar32h (45035) | more than 10 years ago | (#8393993)

Sure, and be subject to France's restrictive speech laws.
At least I have a reasonable expectation with Go Daddy that they will not suspend my domain without a good reason.

Bad things happened, that's not a reason to erase inanimate, historical, objects from history.
Insert whole free speech defend though I disagree speech here.

I would also like to note that I have personal experience with some proboards.com users abusing the send message to all members capability. Their use of the send to all function meets some definitions of spam. You know what? the particularly annoying user just might have been hosted on proboards21.com. I'm not sad to see that they have been stopped, even though I disagree with the method used.

Re:Register your own domain (1)

wsapplegate (210233) | more than 10 years ago | (#8396645)

> At least I have a reasonable expectation with Go Daddy that they will not suspend my domain without a good reason.

Let me check : between a registrar that disables a domain because supposed abuse has been reported and they didn't bother to check with the domain owner (!) and a registrar who will not act unless it is compelled to do so by a court of law, which one will you choose ?

> Bad things happened, that's not a reason to erase inanimate, historical, objects from history.

Is that some reference to the infamous Yahoo! story ? And if so, what has this got to do with GANDI ? Can you cite an example where GANDI disabled a customer's domain ? Anyway, yes, if you run a Nazi site, it is better to put it elsewhere, just in case someone would give a damn. But that's an exception (note that I totally share your opinion on the aforementioned laws, though, and the sooner they'll be gone, the better. I would just like to point out that these are not as much oppressive as you seem to think, and most importantly, I don't know of any GANDI customer being biten by those laws).

Let me be clear : I'm not a total fan of GANDI. They started out as an `` ethical '' registrar (arguing against the high prices demanded for something so mundane as a record in a database and in some domain name servers) and then last year their employees had to drag the managers to court because they were screwing them and generally mismanaging the company egregiously. But arguments like `` your free speech is in danger '' are just not warranted, IMHO. And my AntiEuropeanSentiment Detector[tm] just went off (I knew I made a good purchase when I bought this add-on to my Troll-O-Meter[tm] :-)

> I would also like to note that I have personal experience with some proboards.com users abusing the send message to all members capability.

That's all well and good, but victims should complain first to the site manager, then, if it doesn't work, to the upstream hoster or IP transit provider. I think it's not a Good Thing when registrars lock domains away from you (although I suppose they did reserve this possibility in their TOS. Thus today's word of advice is : always, ALWAYS, check the contracts you've with your suppliers. Then double-check them. And if you've a doubt about some obscure point, have them clarify it in writing. Otherwise, you'll *get* screwed).

Re:Register your own domain (0)

Anonymous Coward | more than 10 years ago | (#8398445)

last year their employees had to drag the managers to court because they were screwing them and generally mismanaging the company

Do you have a link?

Re:Register your own domain (1)

RobertB-DC (622190) | more than 10 years ago | (#8402637)

Let me be clear : I'm not a total fan of GANDI. They started out as an `` ethical '' registrar (arguing against the high prices demanded for something so mundane as a record in a database and in some domain name servers) and then last year their employees had to drag the managers to court because they were screwing them and generally mismanaging the company egregiously.

I register almost all my domains with Gandi, except when I have to use Dotster (via NameWinner [namewinner.com] , which now seems to suck). The rise of the Euro has been a PITA, but they make it easy to transfer domains.

I tried Hostway (because they're a sponsor of my favorite whois [whois.sc] ), but quit using them when I realized they had several "we can charge you an indeterminate amount" clauses in their domain registration agreement. I can't find the ones I was concerned about (regarding transfer-outs), but here's one example [hostway.com] :
Hostway has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Hostway's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
And if you dispute the $25, will they add another $25, until they accumulate enough chargeback charges to reposess your house?

Even though Gandi's 12 Euro price has gone from us$10 to us$15.50, I'll take Gandi.

But like the AC poster, I'd like more info about their troubles, if you could find a URL...

Re:Register your own domain (1)

wsapplegate (210233) | more than 10 years ago | (#8403456)

>But like the AC poster, I'd like more info about their troubles, if you could find a URL...

Hmmmm... can't find much (most of what we heard was on their internal news server and on IRC at the time), but there are still some messages from GANDI employees on Usenet lying around. This thread [google.com] talks about a personnel strike, and this one [google.com] mentions them sorting it out in court (that's all in French, a ruling in October is mentioned by a poster, but I can't seem to find it). Since I didn't hear about it since then, I suppose they've settled their matters by now.

Anyway, from a customer point of view, their internal problems aren't really important (unless they have an impact on service quality, but I rarely hear of problems with them). As for their TOS, they are very good and straightforward, so yes, I would also say to keep your domains with them. As for me, I moved them, but mainly because (1) they don't do some ``exotic'' TLDs I happen to use which forced me to use several registrars, and (2) I've found another registrar who does and happens to be located in my area, which facilitates communication (like in, if I've a problem, I just go to their offices/phone them with just local charges). If you haven't such requirements, just keep them : in the registrar business, you know what you're leaving but you often don't know what you're getting into (and the ICANN doesn't seem to give a damn about what registrars do)...

Re:Register your own domain (1)

Joe U (443617) | more than 10 years ago | (#8408375)

I tried Hostway ... but quit using them when I realized they had several "we can charge you an indeterminate amount" clauses in their domain registration agreement

Your credit card has protections for places like this. Many CC companies offer single-use virtual cards now for no extra charge. If you have a dispute, you close the virtual card and contact your CC company to file a dispute of charges.

Remember, this is a last resort. You have to make an effort to resolve the problem first.

Re:Register your own domain (1)

twstdr00t (78288) | more than 10 years ago | (#8397835)

He didn't. The registrar, GoDaddy, has the power to edit the domains they sell..

Used by slashdot (-1, Flamebait)

glassesmonkey (684291) | more than 10 years ago | (#8393976)

I think the power /. has been abused to fix this guy's problem. Odds are that they DID violate some policy because they HOST message boards. Wanna bet more than one of their message boards are used by pedo's, file swappers or other illegal activities.

I had something similar happen. (4, Interesting)

AtariAmarok (451306) | more than 10 years ago | (#8394008)

I had something similar happen. I registered a domain with a fly-by-night registrar. They took the money and closed down. I actually managed to find his home phone #. His mother (?) answered and actually said that the guy just got out of jail again.

Anyway, I explained this to the registrar upstream from the scam company, and the upstream registrar unlocked it for me, without having to have any communications with the jailbird. My money was lost, but I was able to move the domain elsewhere.

Did you read this? (4, Informative)

jjshoe (410772) | more than 10 years ago | (#8394063)

Did you read this? [godaddy.com]

Re:Did you read this? (2, Interesting)

Unordained (262962) | more than 10 years ago | (#8394114)

the $250.00 non-refundable re-activation fee doesn't seem to come with anything along the lines of "to be paid only if you actually screwed up." godaddy seems to make this determination entirely on their own, with no notice before rendering their verdict. no appeal?

oh, wait, i use godaddy. damn. if you really hated my website(s) you could probably send an abuse letter to godaddy. if they're having a bad day, they might not bother investigating ... that could be bad. don't get any ideas.

Re:Did you read this? (4, Insightful)

JohnnyComeLately (725958) | more than 10 years ago | (#8394280)

I was thinking the same thing. On top of that, a spammer COUNTS on getting shut down. A real spammer will move on and not pay. So this looks like a policy that really only screws legit customers, however given it only hits a few percentage they haven't changed it. I'd certainly never do biz with them.


John

Re:Did you read this? (0)

Anonymous Coward | more than 10 years ago | (#8402479)

Yeah, nothing like having your registrar be judge, jury, and executioner after somebody joe-jobs you. Due process? What's that?

Sort of the Same Problem (Lack of Contact) (2, Insightful)

nemui-chan (550759) | more than 10 years ago | (#8394091)

I had a problem with my domain name providers as well. Some of the pictures I had taken and put up were noticed by my ex-girlfriend (and no they weren't pr0n.) and she called up the company and told them that I was infringing upon copyright and they shutdown my website. After explaining that she was a completely psychopath to the head of the company (dotster.org) he was very polite about it, apologized, and said that any contact from her would be ignored and if they had any issues they would contact me before anything was changed.

Long story short, call, talk to their manager, then their manager. Repeat as needed as high up the chain as you need to go to get them to listen to you.

Re:Sort of the Same Problem (Lack of Contact) (0)

Anonymous Coward | more than 10 years ago | (#8399599)

Link? :)

suspicious (2, Informative)

drDugan (219551) | more than 10 years ago | (#8394097)

either this was fixed right quick, or this person has done an intentional salshdotting of their own site to rev subscriptions.

seems to be working fine now. 7pm PST 2/25

Re:suspicious (1)

DA-MAN (17442) | more than 10 years ago | (#8394487)

The link he posted was to his main web site, the domain in question is still down as of 8:44 PST

Re:suspicious (3, Interesting)

pclinger (114364) | more than 10 years ago | (#8394827)

The nameservers are still wrong. If you read my other thread [slashdot.org] you will see that I had to pay them $250 to get my domain back. Now the domain shows up in my account at GoDaddy, and I submitted a request to change my name servers back to the correct setting. Until those changes propogate, I still have people who are not able to access their accounts.

Registrant:
ProBoards.com
21532 Calle Otono
Lake Forest, California 92630
United States

Registered through: GoDaddy.com
Domain Name: PROBOARDS21.COM
Created on: 17-Mar-03
Expires on: 17-Mar-07
Last Updated on: 24-Feb-04

Administrative Contact:
Clinger, Patrick whois@proboards.com
ProBoards.com
21532 Calle Otono
Lake Forest, California 92630
United States
9494630329 Fax --
Technical Contact:
Clinger, Patrick whois@proboards.com
ProBoards.com
21532 Calle Otono
Lake Forest, California 92630
United States
9494630329 Fax --

Domain servers in listed order:
NS1.SUSPENDED-FOR.SPAM-AND-ABUSE.COM
NS2.SUSPENDED-FOR.SPAM-AND-ABUSE.COM

Re:suspicious (0)

Anonymous Coward | more than 10 years ago | (#8398479)

Time to transfer everything!!!

Re:suspicious (1)

XaosTX (723612) | more than 10 years ago | (#8400999)

Now there's nothing like posting your name, address, and phone number on Slashdot to get a date for the weekend.

Can a little black book get Slashdotted?

Suspicious story (0)

Anonymous Coward | more than 10 years ago | (#8394193)

Am I the only one scratching my head and wondering whether this story is a clever spam for the guy's web site. The one he posted about is yet another domain name, not the main one he is directing us to in his oh-so-convenient link.

Re:Suspicious story (0)

Anonymous Coward | more than 10 years ago | (#8394204)

Given the particular formulation of the domain name (ie: name + ##), I have a hard time believing that it was suspended without justification.

Gandi (4, Interesting)

TheSHAD0W (258774) | more than 10 years ago | (#8394203)

https://www.gandi.net/contract.en.txt [gandi.net]

"The Client owns the Domain Name registered. Gandi simply acts on the Client's behalf."

No, I'm not affiliated with Gandi, but I do use them for my registration services. They're the only company who makes such a statement in their contract (AFAIK).

Re:Gandi (0)

Anonymous Coward | more than 10 years ago | (#8394271)

GoDaddy Registration page says All public domain registrations are registered in YOUR NAME not ours.

Pretty close, IMO

Public domain? (1)

tepples (727027) | more than 10 years ago | (#8395242)

GoDaddy Registration page says All public domain registrations are registered in YOUR NAME not ours.

GoDaddy could get around this by claiming that its WHOIS database is copyrighted and thus that registrations are not "public domain" registrations.

Umm, call them? (0)

Anonymous Coward | more than 10 years ago | (#8394225)

What can you do when suddenly a registrar goes off and takes control of your domain when there was no violation of your agreement with them?

You see, in our society, when people violate contracts we have something called a court system where you can explain to a nice man that the other person isn't doing what they promised they would do.

The nice man can even force the other person to do what they promised, and give you money to make up for it.

Sheesh. Did you even make it out of kindergarden?

Re:Umm, call them? (2, Insightful)

danaris (525051) | more than 10 years ago | (#8394262)

You must live in a very nice world.

See, in the world where I live, if I, as an individual, ordinary person of the middle class, try doing this to a company with more than about 20 employees, they win practically just by showing up. They can afford to string it out way, way more than I can. That means I lose. Or, alternatively, they can just call up their team of guerrilla lawyers and make me garrotte myself with my own words. You know how when you're arrested, they say "Anything you say can and will be used against you"? Well, if a lawyer ever says that to you, run away, fast, and never speak again, because they mean it.

Of course, there are, supposedly, companies that will negotiate in good faith and actually care about justice and upholding their end of the deal. However, I think they are simply a myth.

Dan Aris

Re:Umm, call them? (2, Insightful)

toast0 (63707) | more than 10 years ago | (#8394541)

Since a domain costs about $10/year from godaddy, and the maximum term is 10 years, this case would likely fall under small claims, which doesn't allow lawyers,so there's a better chance of a fair trial

Re:Umm, call them? (1)

pclinger (114364) | more than 10 years ago | (#8394869)

The issue isn't just the cost of the domain. The issue is that my clients lost access to their message boards. Our server "21" hosts 40,000 message boards, and over 100,000 users (probably way more than that, this is a conservative estimate). I am losing revenue, and potentially clients will leave, all because GoDaddy disabled access to my domain name.

Re:Umm, call them? (0)

Anonymous Coward | more than 10 years ago | (#8394893)

I am losing revenue, and potentially clients will leave, all because GoDaddy disabled access to my domain name.

So, like the parent said, sue them in small claims court and be prepared to show monetary losses associated with this activity. So far you've got a $250 reconnect fee to show. How much revenue did you lose by your customers being unable to use your boards for however long this took to resolve? If it's more than a couple thousand dollars then it's time to hire a lawyer, if not, accept it as a cost of doing business on the wild wild west. IANAL obviously since the actual time to hire a lawyer may be much higher monetary loss for all I know. To me though, the American legal system is there for me to sue and I'll be damn well sure I'm going to abuse it like everyone else does.

BTW: Don't forget to sue the users that reported this "spam" that got you in trouble in the first place!!! They're the entire cause of it and spam reporters need to be held accountable for their actions that result in innocent sites like yours getting banned. If more anti-spam crusaders find themselves on the wrong end of a major lawsuit then perhaps they will learn to shut up and accept spam as a valid cost of doing business on the Internet. If you don't like it then you don't need to use e-mail or instant messaging.

Re:Umm, call them? (4, Informative)

toast0 (63707) | more than 10 years ago | (#8395418)

From the (current version) of the registration agreement:


8. LIMITATION OF LIABILITY

You agree that Go Daddy's entire liability to You under this agreement, and Your only remedy, in connection with any service provided by Go Daddy to You under this agreement, and for any breach of this agreement by Go Daddy, shall be limited to the fees You paid to Go Daddy for the particular service in contention.

GO DADDY AND ITS AGENTS AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE ANY OF GO DADDY'S SERVICES OR FOR THE COST OF OBTAINING SUBSTITUTE SERVICES. BECAUSE CERTAIN STATES DO NOT PERMIT THE LIMITATION OF ELIMINATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, GO DADDY'S LIABILITY SHALL BE LIMITED TO THE SMALLEST AMOUNT PERMITTED BY LAW.

GO DADDY DISCLAIMS ANY LOSS OR LIABILITY RESULTING FROM:

1. access delays or interruptions to our web site or domain name registration system
2. data non-delivery or misdelivery between You and Go Daddy
3. events beyond our control (i.e. acts of God)
4. the loss of registration or processing of a domain name or the use of a domain name
5. the failure for whatever reason to renew a domain name registration
6. the unauthorized use of Your account with Go Daddy or any of
7. services provided to You by Go Daddy
8. errors, omissions or misstatements
9. deletion of, failure to store, or failure to process or act upon email messages
10. processing of updated information to Your registration record
11. development or interruption of Your web site
12. errors taking place with regard to the processing of Your application
13. application of Go Daddy's Dispute Resolution Policy
14. any act or omission caused by You or Your agent (whether authorized by You or not)

9. INDEMNITY

You agree to release, defend, indemnify and hold harmless Go Daddy and its contractors, agents, employees, offices, directors, shareholders and affiliates from and against any losses, damages or costs, including reasonable attorney's fees, resulting from any claim, action, proceeding suit or demand arising out of or related to Your (including Your agents, affiliates or anyone using Your account with Go Daddy whether or not on Your behalf, and whether or not with Your permission) use of the services provided by Go Daddy. Should Go Daddy be notified of a pending law suit, or receive notice of the filing of a law suit, Go Daddy may seek a written confirmation from You concerning Your obligation to indemnify Go Daddy. Your failure to provide such a confirmation may be considered a breach of this agreement.


It looks like you've allowed Go Daddy a lot of room to screw you. INAL, so I don't know how much of that contract is actually legal, but if they were acting on spam complaints, you're probably going to have to spend a lot of money to get much out of them. Did you call them yet?

Who to contact, and why to stay with 'em. (4, Informative)

ezraekman (650090) | more than 10 years ago | (#8394242)

I must say that I'm very surprised by this response. I've had an extraordinarily positive experience with them, particularly BECAUSE of their anti-spam policy. They are very serious about complaints, but when I filed one, were definitely very careful about not arbitrarily shutting the spammer down just because *I said* they were a spammer. They contacted the spammer first, went back and forth with them and myself for a few days, and then shut them down when they would not stop.

Based on my experience from the other side of the equation, you should have been contacted first. I'm surprised that you weren't. I would suggest contacting the President, Bob Parsons' office. When I called, I was told that he kept his number fairly easy to access because he prefers to be more hands-on and accessible to customers. I'm sure that he doesn't take the calls personally (I got voicemail when I called), but was told later that the issue had been referred by him personally to the abuse dept manager, who called me back.

The " Office of The President" number is (480) 505-8828, and the e-mail address is president@godaddy.com [mailto] . Give 'em a call, and a chance. Everyone has given some variation of "you get what you pay for", but this customer has gotten far more than that in the past.

Re:Who to contact, and why to stay with 'em. (1)

drDugan (219551) | more than 10 years ago | (#8394385)

posting a phone number for anyone on /. seems like a really awful thing to do

Re:Who to contact, and why to stay with 'em. (0)

Anonymous Coward | more than 10 years ago | (#8401521)

It's on his webpage [godaddy.com] . If he didn't want people to have it, he wouldn't put it there I bet. It's not like it's his personal home/cell number.

joe jobs et al. (2, Insightful)

perlchild (582235) | more than 10 years ago | (#8394291)

While I doubt it's the case of the person in the article, it does make a joe-job(spammer pretending to be you) a lot more threatening...

Do you let people have email addresses @ that dom? (3, Insightful)

Ayanami Rei (621112) | more than 10 years ago | (#8394337)

Because if you do, these addresses may be used to fake from headers for the MyDoom worm, or other spam, etc. Maybe a lot of it went to a group of people who got together and in retaliation, bugged GoDaddy a lot, causing them to suspend the account (without properly investigating to see if it actually ORIGINATED from your domain).

Hell, this may even be the case if you don't let people have email addresses at your domain. Nothing's stopping spammers from making it look like stuff comes from admin@proboardz21.com or billybob or whatever, so long as the payload still generates sales for the right person.

Meanwhile it makes you (or your service providers) look like the most obvious source of ill will.

Re:Do you let people have email addresses @ that d (0)

Anonymous Coward | more than 10 years ago | (#8394870)

Actually, there's a lot stopping spammers from making it look like stuff comes from your domain. THey could make it look that way to a naive end-user, but the envelope portion would show that the server responsible for processing the offending message had nothing to do with the domain in the From: address.

Possible reason (4, Informative)

squiggleslash (241428) | more than 10 years ago | (#8394434)

Looking at net.admin.net-abuse.*, there seems to be quite a few reports of spammers from shopper1.proboards21.com.

Example [google.com]
Example [google.com]
Example [google.com]

My guess is that complaints about the spammer went to GoDaddy rather than you. Did you receive complaints? Do you, I hope, have an abuse@proboards21.com address set up...

Re:Possible reason (3, Informative)

Anonymous Coward | more than 10 years ago | (#8394509)

Looking at net.admin.net-abuse.*, there seems to be quite a few reports of spammers from shopper1.proboards21.com.

Example
Example
Example

My guess is that complaints about the spammer went to GoDaddy rather than you. Did you receive complaints? Do you, I hope, have an abuse@proboards21.com address set up...


A quick trip to http://www.proboards.com/, his main web site, shows that he is giving away free sub domains. My guess is that a spammer screwed him, and his registrar helped. Goes to show you, no act of kindness goes unpunished.

Re:Possible reason (1)

pclinger (114364) | more than 10 years ago | (#8394846)

That was an account which we terminated a couple days ago due to a SpamCop complaint we received. That situation was handled, and then GoDaddy came around and decided it would be a great idea if they just disabled our domain because of the complaint. I've posted more details in other threads.

Re:Possible reason (1)

MagicMike (7992) | more than 10 years ago | (#8400385)

This little thread makes me think you were being disingenuous when you said "I am in no way involved in spam activities"

You were involved in spam activities - you allowed spammers to use sub-domains off a domain you control.

I imagine you have emails from godaddy somewhere in some mailbox where they tried to contact you, the connection didn't happen, and then they yanked you.

Which is just a long way of applying the old axiom "Never attribute to malice what can be explained by stupidity". Not saying your stupid, just saying there was probably a config error that didn't get the mail to you in time to prevent the domain from getting yanked.

Re:Possible reason (1)

pclinger (114364) | more than 10 years ago | (#8401390)

you allowed spammers to use sub-domains off a domain you control.


At ProBoards, every single account gets their own subdomain instantly when you sign up. We don't provide them any type of email services, just a nice URL to access their message board at. I "allowed spammers" to use a subdomain? Please. Someone create a message board, and they got a subdomain for the URL to their message board. Thats all that there is here.

How is giving everyone a subdomain for their account being involved in spam activities? It isn't. Being involved in spam activities would be sending out the emails myself, or at least have knowledge of another person who was sending them out on my behalf.

Re:Possible reason (1)

dstarfire (134200) | more than 10 years ago | (#8401659)

You would also be "involved in spam activities" IF you failed to take reasonable measures to prevent a spammer from abusing your domain and/or other resources to send spam (which is only legal for Hormel (tm)).

More Details (5, Interesting)

pclinger (114364) | more than 10 years ago | (#8394685)

I got more details from GoDaddy as I talked to their abuse department on the phone. This is what they told me:

1) Some person (a person I do not know) sent out an email to a bunch of people with their newsletter, and included a link to their message board that was hosted by ProBoards.
2) Another person received a copy of that email, and took it as spam (it may have been -- although the email looks like a newsletter).
3) That person SpamCop report, and contacted GoDaddy regarding it.
4) I deleted that message board account about 2 days prior to GoDaddy disabling my domain name.
5) GoDaddy disabled the domain because it was "associated" with spam.

Now let me make this clear if you don't understand it: Some person out there on the Internet sent an email to another person out there on the Internet and because that email mentioned my domain name in the body of it, my domain was disabled for being associated with spam.

The email did NOT originate from my servers, it was not sent by me or a member of my staff. It is just like if I opened up my mail program and sent an email to a hundred people mentioning somewhere in the email "slashdot.org" and then /.'s registrar disables their domain by changing their name servers.

To top the entire situation off, GoDaddy charged me a $250 fee to get my domain name back! I am now looking to transfer my domain names to a new registrar, so time to start looking - and time to start considering legal action.

Re:More Details (1, Funny)

Anonymous Coward | more than 10 years ago | (#8394720)

Contact SpamCop about it. Also, send yourself an email with a Godaddy.com link it, and report it to SpamCop. GoDaddy can suspend themselves. ;-)

Re:More Details (0)

MerlynEmrys67 (583469) | more than 10 years ago | (#8394891)

If you have the time - go to your county courthouse - get the paperwork filled out to get a small claim. Put the maximum allowed in small claims court for damages, get it delivered to godaddy's local lawyer in your state (they are doing business there aren't they ) and wait for THEM to contact you.

If they don't take the claim against them and get it collected. You should not be out money for something that they did

Re:More Details (5, Insightful)

Eponymous Cowboy (706996) | more than 10 years ago | (#8394943)

This whole thing bothers me to no end.

I've noticed this kind of thing happens all the time in life, and I really am starting to dislike it: Everything is going just fine, you do nothing wrong, someone else screws up--completely outside of your control--and it takes you time and money to fix it.

I've gotten half-a-million-dollar tax bills because my state double-issued a taxpayer ID. I've been pulled over for speeding by the police within seconds of entering a highway, not even yet at highway speed, because my car happened to be the same model as someone they had clocked miles up the highway. I've had my ISP cancel my account when their credit card processor double-billed my card and marked the chargeback of the second amount as nonpayal.

And now, I've got this to worry about, too. I have around twenty domain names with GoDaddy.

I really empathize with you. This just sucks.

I really hope that you can get the $250 refunded, talking with the right people at GoDaddy.com. Please keep us updated, if not here, then in your Slashdot journal. I can't imagine that they could keep the $250; I am amazed they actually made you pay it in the first place.

If you cannot get them to refund the $250 within the next week or so, here is what I would recommend:

Transfer all of your domain names elswhere (once you find a registrar of course). Then once they have been successfully transferred, dispute the $250 charge with your credit card company. You have 60 days from the date of your statement; so anywhere from 60 to 90 days from today, depending on when your next statement is sent out. It's as easy as filling out a form or writing a short letter and mailing it in. Your credit card company will side with you by default, that's how they work, and refund the money immediately. The burden of proof will then like with GoDaddy.com to show that they charged you this fee correctly; if what you have said is true, they will be unable to do it.

Of course it will be a hassle, transferring your domain names. Hopefully it won't come to that, and GoDaddy will step up to the plate, refund your $250, and apologize. Let us know what happens. I wish you the best.

Re:More Details (1)

pclinger (114364) | more than 10 years ago | (#8395282)

Thanks for you words. I'll try to post in my journal how things are going.

Patrick

Re:More Details (2, Informative)

Electrum (94638) | more than 10 years ago | (#8395347)

To top the entire situation off, GoDaddy charged me a $250 fee to get my domain name back! I am now looking to transfer my domain names to a new registrar, so time to start looking - and time to start considering legal action.

I highly recommend directNIC.com [directnic.com] . They have a great interface, great customer service, good prices and most importantly, they don't pull crap like that. There is a reason why so many adult companies register their domains through them. Of course, they are great for anyone, but they certainly don't shut off your domain because of a few spam complaints.

Re:More Details (3, Informative)

Pathwalker (103) | more than 10 years ago | (#8395516)

Looks like your domain being suspended might just be the beginning of your problems.

You appear to be listed [openrbl.org] on four blocklists.

You might want to keep a closer eye on your customers in the future...

Re:More Details (1)

pclinger (114364) | more than 10 years ago | (#8395640)

Doing another search for [openrbl.org] other [openrbl.org] IPs [openrbl.org] in [openrbl.org] the [openrbl.org] same [openrbl.org] block [openrbl.org] as mine, you will find that the same 4 "positives" show up for all IPs with the prefix 207.44.184.

That isn't me getting blacklisted, that is the entire block being blacklisted, which is not my doing. Parent should be modded down.

Re:More Details (2, Interesting)

squiggleslash (241428) | more than 10 years ago | (#8396999)

Why should he be modded down? He didn't accuse you of anything, he said having the domain suspended isn't the last of your problems, which - if your IP is going to be blacklisted (whether part of a netblock or not) - certainly is going to be the case.

If nothing else, as you are offering services to uncontrolled third parties, you do need to look into building a relationship both with your registrar and with the more reasonable parts of the anti-spam community, so that you are considered the primary focus for the resolution of complaints rather than third parties. This almost certainly means monitoring the net.admin.net-abuse groups, informing relevent parties when you deal with spammers, etc.

I'm not saying that because I necessarily think it's just that the onus is on you to prove you're an honest player. But, living in the real world, that's exactly the case. The fact you're finding out at this late stage that the netblock on which your servers reside is the subject of a block suggests to me that you haven't been pro-active. While you're offering services to uncontrolled third parties, it is in your interest to be pro-active, otherwise this kind of crap is going to become routine.

It sucks. Certain parts of the anti-spam community are, to put it mildly, not interested in anything other than getting into a masturbatory rage about anyone remotely connected with spam, however unintentional and uncontrollable, but remember that the more unhinged they are, the more damage they can do.

Re:More Details (0)

Anonymous Coward | more than 10 years ago | (#8398612)

This is the fourth or fifth time in this thread I've read someone make an obvious misjudgment/misinterpretation. I'm really starting to wonder what the average IQ is here.

Why should he be modded down? He didn't accuse you of anything

You might want to keep a closer eye on your customers in the future...

Sure looks like an accusation to me. Where do you idiots come from?

Re:More Details (0)

Anonymous Coward | more than 10 years ago | (#8398864)

Sure looks like an accusation to me. Where do you idiots come from?
We come from countries that speak English, where the word "suggestion" is not a synonym for the word "accusation". Indeed, in English, they mean two entirely different things. Now, in fairness, he uses the word "customers" rather than "users" which, as I understand it, would be more appropriate, but that still doesn't make the comment an accusation of anything.

I've parsed the original poster's comments several times and cannot find anything resembling an accusation.

I'm also interested to see that you're more interested in flaming anyone with suggestions that you be pro-active rather than actually deal with those issues. Really, in all honesty, if this is your attitude, I hope your service does die a death.

And yeah, with the standard caveat that you posted A/C this time so may not be PCLinger in which case this doesn't apply: I certainly accuse you of doing that.

transfer it (2, Informative)

ddent (166525) | more than 10 years ago | (#8395190)

I took a look, they haven't put the domain on registrar-lock.

Just transfer the domain to another registrar - you won't lose anything other than a registrar you aren't happy with (i.e. the existing time on the registration is extended by a year).

(Shameless plug: We offer domain name [omegasphere.net] registration for $10.95/year.)

Next time around (1)

rixstep (611236) | more than 10 years ago | (#8395251)

What a bummer - I'd switch fast as I could too, as others here have said; but I'd take at least a day and find out who is good in this business, who guarantees you 'own' your domain name, etc. It's not always the cheapest who are best and safest, and it's not always the most expensive either (VeriSlime).

GANDI (1)

0x0d0a (568518) | more than 10 years ago | (#8395569)

GANDI's French, but I spent a long time with a friend going over user policies and prices. GANDI has some of the strongest protections for the user (it's hard for GANDI to do things for your domain and easy for you to transfer it), and is still one of the cheaper ones -- though I think godaddy is still the cheapest.

Whatever you do, avoid Verisign like the plague.

Manage your own DNS servers (1, Informative)

the_DaRKaNGLe (652382) | more than 10 years ago | (#8395657)

I had the same problem for about 40 of my clients. The solution was simple;

1. I set up a DNS server 2. Transferred ALL domains to www.register.com 3. I changed all the DNS records for those domains to my DNS server. Cheap, easy and if you ever want a MX change or whatever, you don't have to wait ages for you provider to change and replicate. Not ment as advertisement for register, there are many like them, but that is what I did 2 years ago and I never want to go back.

Re:Manage your own DNS servers (0)

Anonymous Coward | more than 10 years ago | (#8395949)

You're simply not paying attention....

He already has his own nameservers.

The problem was that his registrar, GoDaddy.com (equivalent to register.com for you), up and changed the nameserver entries on him.

End run possible (1)

YankeeInExile (577704) | more than 10 years ago | (#8399405)

lawrence /home/lawrence > dig suspended-for-spam-and-abuse.com ns

; <<>> DiG 9.2.1 <<>> suspended-for-spam-and-abuse.com ns
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 20107
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;suspended-for-spam-and-abuse.com. IN NS

;; AUTHORITY SECTION:
com. 10733 IN SOA a.gtld-servers.net. nstld.verisign-grs.com. 1077773317 1800 900 604800 900

;; Query time: 5 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Thu Feb 26 09:03:08 2004
;; MSG SIZE rcvd: 123
So, register that name, set up a nameserver on it, and put yourself back in business.

Re:End run possible (1)

emptybody (12341) | more than 10 years ago | (#8399934)

nope, the domainname is
SPAM-AND-ABUSE.COM

look again.

Re:End run possible (1)

elemental23 (322479) | more than 10 years ago | (#8400023)

Except that it's actually suspended-for.spam-and-abuse.com, the second-level domain name is just spam-and-abuse.com, which is indeed owned by GoDaddy.

no probs with 123reg (1)

SkunkPussy (85271) | more than 10 years ago | (#8406799)

ive been using 123reg.co.uk/.com for a few months and i havent had any problems with them. also they're cheap.

Yet another similar experience (1)

The I Shing (700142) | more than 10 years ago | (#8408508)

I resolved a dispute like this with my hosting company over the phone.

I had designed a single page for a customer within a regional business district website I'd put together a few years ago. The business was a small, independent children's clothing and toy store with the word "Kiddie" in the name, and some whack job prankster had sent out some kind of inane spam that referenced the page for this store, along with a handful of other innocent pages on the web, advertising it as a child pornography site. Someone forwarded the spam to my hosting company and they locked the directory down without even looking at the page to see what the fuss was about.

It was a stupid, infantile prank some idiot teenager had pulled, and I had to spend at least a half-hour on the phone with my hosting company begging a woman who barely spoke English to change the permissions on the directory. I made it really clear to her how ridiculous is was for them to shut that directory down without at least looking at the page to make sure that it really was what the spam said it was, and that the whole situation was making me seriously rethink my use of the company's services. She seemed to understand, and it hasn't happened since.

It looks to me like there are a few trolls out there who, like John the Bastard in Much Ado About Nothing, delight in spreading the seeds of mistrust and chaos wherever they can. They send out spam email with no purpose other than to embroil innocent website owners in disputes with their host companies. They enjoy the feeling that they get, apparently, from causing hard-working and honest people to have to waste their time getting needless and pointless problems straightened out. They're almost worse than spammers, because at least spammers have personal financial gain as their motivation. These idiot pranksters have as their motivation only the satisfaction of perpetrating evil on others, for whatever that's worth to them. They're like social vandals. They have no statement to make other than, "Ha ha, you're conducting your affairs honestly and I'm not."

GANDI is great! (0)

Anonymous Coward | more than 10 years ago | (#8411190)

I've used them for going on four years and they are fantastic! 12 Euros/about US$10 for a 1-year .com registration.

http://www.gandi.net

GoDaddy Response (2, Funny)

OTP_Team (757202) | more than 10 years ago | (#8411366)

Go Daddy's Spam and Abuse Department received spam complaints regarding proboards21.com and began investigating the situation. The Go Daddy Spam and Abuse team sent multiple warnings to the Administrative and Technical contact email addresses, which are the email addresses that ICANN requires be accurate. Email warnings sent to both contact addresses were rejected by the customer's mail server with a "did not like recipient" error. This, in an of itself, can be a big problem. Our abuse department also attempts to send warnings to the fax number of domains under investigation as this is also a traceable form of communication. This customer did not provide a fax contact number for his domain name. Many spammers register "disposable" or "throw away" domain names with the intention of utilizing these domain names to distribute their material until they get caught. Often times, these individuals do not provide valid contact information, and do not respond to any warnings that are sent. The name servers were re-directed as an alternative to simply canceling the domain registration outright. Re-directing the domain's name servers is not as permanent or as drastic as canceling the domain name. Taking this action allows Go Daddy to work with the customer to resolve the immediate problem, and avoid any future problems. As other Slashdot readers have already pointed out in their comments regarding this post, if you are going to provide a free service to the Internet public, it is crucial that you are able to keep a tight reign on these individuals. This is especially important when these individuals are essentially out there using your domain name. Our Abuse team has discussed this situation with the customer and explained the related, options, fees, and policies involved. The customer has ensured Go Daddy that his users will abide by Go Daddy's anti-spam policy from this point forward and has agreed to enforce this policy by canceling the service he provides to any users that violate this policy in the future. We are not out to shut down legitimate customers, nor are we out to charge fees for no reason. GoDaddy is trying to do our part to stop spam and network abuse, while at the same time, helping legitimate businesses and individuals with their online needs. If you have any questions about our spam policies/procedures, please see our site at https://www.godaddy.com/gdshop/no_spam.asp Thank you, Office of the President GoDaddy.com
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