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A Cox Internet Email Outage?

Cliff posted more than 10 years ago | from the if-they-won't-tell-you dept.

Communications 52

notthere asks: "In Florida, Cox High Speed Internet (the home service) has been having problems with out-of-network emails for almost a week, since that is the date on the latest piece of email in my Inbox. I contacted Cox tech support this morning. The first responder read a statement to the effect that 'there were some problems, and they do not know when the problems will be fixed.' When I complained and demanded some clear explanation of what the problem was and when the service would resume, she said 'Cox HSI is an entertainment service, so we do not guarantee service. If you want to talk to our people in the business division, I'll be glad to give you their phone number.' I then asked to talk to a manager, who was certainly nicer (he apologized), but offered no answer or projection as to what the problem is and when it will be fixed. Interestingly, the Cox support web page reports no outages." If you use Cox's Internet service, have you recently had trouble connecting to your mail servers?

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Email outages are now news? (-1, Troll)

Anonymous Coward | more than 10 years ago | (#9242521)

This is the third inane post by "Clif" today. Waht is this his personal info center?

Slashdot... (-1, Troll)

Anonymous Coward | more than 10 years ago | (#9242545)

Your source for local outage information!

Never heard of it (-1, Troll)

isorox (205688) | more than 10 years ago | (#9242618)

Never heard of "Cox internet", but then I realised why is posted.

Cox. Cocks. Geddit?

Re:Never heard of it (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9242639)

How clever!

Re:Never heard of it (1)

AKnightCowboy (608632) | more than 10 years ago | (#9242791)

Never heard of "Cox internet", but then I realised why is posted.

Cox. Cocks. Geddit?

WTF are you smoking? Cox == Cox Cable, one of the largest cable companies in North America.

Re:Never heard of it (0, Offtopic)

Anonvmous Coward (589068) | more than 10 years ago | (#9243006)

"WTF are you smoking? Cox == Cox Cable, one of the largest cable companies in North America."

And with a clever edit...

"WTF are you smoking? Cox..."

Normal Service (2, Informative)

sithkhan (536425) | more than 10 years ago | (#9242626)

I've experienced normal service today. In fact, I received an email as I read this very piece! I am in Arkansas though, so it may be a regional issue. Best of luck to you! At least your spam influx has ceased ...

No problems in central (4, Informative)

XBL (305578) | more than 10 years ago | (#9242634)

I am on central.cox.net servers. Working fine for me. Try using pop.central.cox.net instead of east and see what happens.

Re:No problems in central (1)

reluctantengineer (557965) | more than 10 years ago | (#9246027)

I am on east, haven't been able to send email for two days. TG for webmail on my vps!

The port 25 blocking really makes me mad. Cox cable internet is the only broadband I can get (well, other than satellite, hmmm... or SDSL @ $150/m ) and after having a business class DSL at my last residence being told how I can send traffic really bothers me. This is like giving everyone a speeding ticket as soon as they try to pull out of their driveway.

WTF? (1, Flamebait)

Kizzle (555439) | more than 10 years ago | (#9242645)

What a useless Slashdot story. So your email was down for a day or so. DEAL WITH IT. This is not news, services do go down. My internet connection has been down several times. So has my eletricty. Where is my front page slashdot article?

Re:WTF? (1)

phreaknb (611492) | more than 10 years ago | (#9242686)

I agree completely. But i want to add that Slashdot is going to hell. The past 2 Ask Slashdots have been about stupid ISP issues and really arent news.

Re:WTF? (1)

NanoGator (522640) | more than 10 years ago | (#9242753)

"The past 2 Ask Slashdots have been about stupid ISP issues and really arent news."

It falls under 'stuff that matters'. If you're using Cox, or you're trying to get mail to somebody using Cox, then it's "news that matters". The nerd part is up to you.

Quitcherbitchen.

Re:WTF? (0, Troll)

Anonvmous Coward (589068) | more than 10 years ago | (#9242707)

" What a useless Slashdot story."

It's not useless to Cox subscribers.

"So has my eletricty. Where is my front page slashdot article?"

I seem to recall a headline story about the massive power outage in the North-eastern edge of the USA. Why? Because a significant chunk of Slashdotters out there were affected.

So, really, pipe down. Or, as you suggested, DEAL WITH IT.

Re:WTF? (2, Insightful)

Kizzle (555439) | more than 10 years ago | (#9242771)

He is not saying he knows of anyone else out of his local coverage area that is having problem. This is not dealing with anything close to the whole North-eastern edge of the USA. If it was then this would be an interesting article. Instead it's ONE guy bitching about his lack of mail for a week. Boohoo.

Re:WTF? (1)

Anonvmous Coward (589068) | more than 10 years ago | (#9242787)

"So your email was down for a day or so. DEAL WITH IT.... Instead it's ONE guy bitching about his lack of mail for a week. Boohoo."

Deal with it.

Re:WTF? (1, Funny)

Kizzle (555439) | more than 10 years ago | (#9242824)

Deal with it.
Yeah you said that already. Very clever. What next, questioning of my sexual preference?

Re:WTF? (1)

Anonvmous Coward (589068) | more than 10 years ago | (#9242854)

"What next, questioning of my sexual preference?"

Must be pretty embarrasing that you can't follow your own advice. Is that why you are trying to be all diversionary here?

Re:WTF? (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9242877)

Fag.

Re:WTF? (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9242909)

Yeah, gee, nobody knows who YOU are. Chicken shit.

Re:WTF? (2, Insightful)

AKnightCowboy (608632) | more than 10 years ago | (#9242836)

I seem to recall a headline story about the massive power outage in the North-eastern edge of the USA. Why? Because a significant chunk of Slashdotters out there were affected.

50 million people losing power is significant. A guy not able to get his e-mail through a cable provider in Florida is not. I also recall tons of front page articles during the California rolling blackouts. If e-mail is that important to you then register your own domain and setup your own mail system.. or just use hotmail or yahoo for mail. Jesus, if there's anything i've learned it's to NEVER use a cable provider's services for web/dns/mail/usenet... they suck. Use them for bandwidth and find service providers for that shit elsewhere.

Re:WTF? (1)

StrongAxe (713301) | more than 10 years ago | (#9243156)

50 million people losing power is significant. A guy not able to get his e-mail through a cable provider in Florida is not. I also recall tons of front page articles during the California rolling blackouts.

One guy in Florida who can't get his mail isn't news. One of the largest cable ISPs in the US having e-mail delays of one week is news.

They admitted it now (5, Informative)

samjam (256347) | more than 10 years ago | (#9242726)

pop3 problems [cox.net] it seems with no time to repair.

Looks like they use InterMail pop3 server (telnet pop.east.cox.net 110) and
smtp server
(telnet smtp.east.cox.net 25): 220 lakermmtao11.cox.net ESMTP server (InterMail vM.6.01.03.02 201-2131-111-104-
20040324) ready Mon, 24 May 2004 19:00:55 -0400
(was 4xx too busy a minute ago)

Intermail is/was produced/sold by Openwave
Intermail [openwave.com] is no longer available and support has been discontinued. For Openwave email products please visit our Email Mx page.

So, no support.
Indications [winnetmag.com] are that it runs on windows servers.

Draw your own conclusions

Sam

Interesting research (2, Interesting)

Zule_Boy (45951) | more than 10 years ago | (#9243718)

You did some really interesting, yet wildy inaccurate research. Let me take a minute to explain this confusing tale...

Intermail was a software.com product. There were 2 versions: Intermail KX and Intermail MX. Post.Office was a totally different product, aimed at the "Exchange" market.

There was another company named phone.com that seriously mangled wireless applications such as a WAP proxy, MMS-C and other things that ended up being called MAG - Mobile Application Gateway.

The 2 companies merged (or better yet, collided) and formed Openwave. Intermail KX was killed in favor of Intermail MX. Intermail MX was renamed to be Openwave Email MX. Its a bunch of crappy marketing. Intermail (which is what everyone calls it still, inside openwave and out, as well as the app itself) runs on Sun Solaris. I think there may be support for HP-UX or AIX, but it has always been developed on Sun SPARC.

I work at an ISP that depolyed it (good or bad) about 4 years ago. The real weakness comes in the "MSS" or messagestore. This is the server that actually houses the messages. Looks like COX is running Intermail 6. The system stores the headers in a database and the message bodies as text files in giant filesystems. In Intermail MX 5 the headers were usually stored in an oracle database. This is where I guess, but I think the last DBA quit at openwave, so they decided that they will get better performance using "sleepycat" in imail 6. I call it berkleyDB. bad, bad, bad idea IMHO.

*sigh* With this kind of marketing company (openwave), there isn't a whole lot you can do. It's like telling EMC that their Symmetrix needs X, Y, and Z. You may as well just call Hitachi.

my 2c

Re:Interesting research (0)

Anonymous Coward | more than 10 years ago | (#9257710)

MX6 comes in two flavours, when it comes to the MSS mentioned above. Oracle or sleepycat as a database.

When it comes to support, I have no complaints whatsoever about Openwave. They do help when the excrements hit the airconditioning... atleast the European department.

Charter has the same attitude (2, Interesting)

lotussuper7 (134496) | more than 10 years ago | (#9242772)

Charter has great ads on TV saying how great their internet service is but the exact same attitude when support is talking about their services.

They tout a 2meg (down only) connection, but you are luckey to see 1/4th of that.
They only provide mail service as an "extra."
Forget having any sort of Perl script, PHP, etc. on your web pages.

Their attitude seems to be that you pay for the bandwidth and bow at their feet for anything else they provide. Like Usenet, Mail, IRC, Web pages, etc.

Connections drop all the time, DHCP servers get reset without causing the client address leases to expire, mail is slow most times, etc.

Forget them ever being pro-active and telling you of planned service outages.

The only difference I have seen, was that Charter screwed up their mail servers certificates and the servers couldnt exchange mail with SOME other servers for months. I had been complaining for a LONG time (as in being on a first name basis with three or folks in their top level tech support group), so they gave me three free months of access.

Charter is a Cable TV company, not an ISP, and it shows. But then again, it was started by Paul Allen, so maybe that explains a lot.

Seems like Cox is in the same boat when it comes to service.

Re:Charter has the same attitude (1)

AKnightCowboy (608632) | more than 10 years ago | (#9242853)

Reading messages like yours makes me happy I went with Speakeasy ADSL (6Mbps/768kbps), 4 static IP addresses, no blocked ports, servers welcome, etc. :-)

Re:Charter has the same attitude (1)

lotussuper7 (134496) | more than 10 years ago | (#9243031)

Ah, if only the local CO was close enough to even get DSL....

Re:Charter has the same attitude (1)

Jahf (21968) | more than 10 years ago | (#9243137)

I feel ya ... I moved away from Covad+Speakeasy sDSL to an area where my only choices are Satellite (yuck) or a wireless ISP that, while knowledgeable, doesn't staff phones or email outside of 8-5 M-F.

I had a couple of issues with Speakeasy, but overall would go back in a second.

Re:Charter has the same attitude (1)

LordK3nn3th (715352) | more than 10 years ago | (#9243805)

YOW!!!!!!!!!!!!!!!!!!

How much does that cost per month!? That's phenomenal! Is that a business account or something?!

Re:Charter has the same attitude (1)

grondu (239962) | more than 10 years ago | (#9243366)

They tout a 2meg (down only) connection, but you are luckey to see 1/4th of that.

I'm using Charter. I just downloaded a 27 MB file at 1.85 Mbs and I've seen faster downloads. It sounds like it's your local boneheads and not Charter as a whole. And no, I don't work for them.

Re:Charter has the same attitude (0)

Anonymous Coward | more than 10 years ago | (#9244024)

disclaimer: i work for a competitor of charter

at least here (S. Oregon) if you do a tcpdump on a residential line, you'll see traffic from the charter business network.

try it yourself. resolve some arps. then call us. ;)

Re:Charter has the same attitude (1)

Monkelectric (546685) | more than 10 years ago | (#9244066)

Connections drop all the time

I had Verizon DSL and my DSLAM was hopelessly oversubscribed -- to make capacity it would drop individual TCP connections (seemingly chosen by round robin). So every once in awhile -- an image on a web page woudln't load or something. No big deal -- right? wrong... The longer you had a connection open the greater the chance it would be dropped. So if you played an online game for a few hours during the day the probability of being dropped converges on 100%.

Believe it or not I have actually been much better off with Adelphia cable >eek

Earthlink has been going downhill, too. (0)

Anonymous Coward | more than 10 years ago | (#9244776)

They have three servers for their Netcom customers' "free" home pages (i.e., home.netcom.com resolves to three IP addresses in random order (probably for load balancing)).
One of these servers is down, which means that pages are inaccessible one third of the time.
I have complained about it twice within the past two weeks, but nothing has been done.
They just don't seem to care about their customers any more.

Newsflash: Porn Page with Hot Mamas offline (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9242780)

George Sansdiski (42), an out of work tech support manager was browsing the internet this morning for his favorite website Biker Chicks vs Mormon Missionaries and was shocked to discover that none of the URLs to their Free Pr0n worked anymore. Not to be distracted by this, or waste precious hand lotion that would he have to buy at the store where that cute girl works and he can never quite get up the nerve to put a bottle of it in the shopping basket with bachelor meals and cheap domestic beer in multiples of 12 for fear of being embarrased by complete strangers because they are the opposite sex... Wooo, need sip of beer. Ok.

He boldly engaged his new favorite pr0n search tool [xahara.com] typing in biker mormon to no avail he screamed out loud, "AHHHHHH". Suddenly hearing in reply, " Keep it down in there your mother is trying to sleep off last night's booze" "Sorry mom, I will", he meekly answered and than continued with "You Bitch," under his breath in clever retort. Deciding he was going to have to try something else to get off he tried something desperate. He would have to use his imagination and find pictures of women that were not nekid at all. LIGHTNING SOUND, w/ PIPE ORGAN Using the built up imagery of thousands of man hours spent looking at pr0n over a lonely lifetime George was going to land of make believe, to dance the fairy dance, and kiss the moon sun and sky. Oh yeah, its alive! Got to keep going!

He fist went to Match.com [qksrv.net] finding few biker chicks or mormons or answers to the long mails he had sent to every woman in a 250 mile radius, so he went onward to Yahoo Personals [yahoo.com] and finnaly found the resource he was looking for. 10,000's of women all smiling for him, oh yes it was him. The door behind pounded 3 times in quick succession "Stop banging the computer desk aginst the wall when you are wacking off George, your mom has a fucking hangover"

Re:Newsflash: Porn Page with Hot Mamas offline (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9242805)

That is about the end all and be all of this story. Is this from a website or orginal? It is pretty funny.

No, he's justs getting his MBA (1)

embobo (1520) | more than 10 years ago | (#9242884)

A(lan) Cox [wikipedia.org] may be slow responding to email due to the fact that he is busy getting his MBA. I think the term is near completion, so he may be writing papers and whatnot. In the mean time you may wish to try this processor [alancoxonachip.com] .

Taking a hit for the team. (4, Informative)

Ayanami Rei (621112) | more than 10 years ago | (#9242903)

Attention shadfc!

The site you were looking for was NOT ask.slashdot.org, but DSL Reports [dslreports.com] (Cox HSI forums)

Thank you for your cooperation.

Cox is rarely honest (2, Informative)

bobthemuse (574400) | more than 10 years ago | (#9243044)

I was a Cox business customer for the last several years, purchased this for their supposed better availability and better support.

Their support "engineers" are typical of many minimum-wage call centers, absolutely useless beyond resetting the modem and verifing TCP/IP settings. When I found that I switched from Cox Business to Cox Residential simply by switching from my assigned static IP to DHCP, I was rather annoyed. How can they guarantee greater uptime for their business network if it all runs over the same hardware? I'm now a Cox Residential customer (I dislike the company, but DSL is not available in my area) and strongly advise against the business service.

Re:Cox is rarely honest (1)

drsmithy (35869) | more than 10 years ago | (#9244620)

When I found that I switched from Cox Business to Cox Residential simply by switching from my assigned static IP to DHCP, I was rather annoyed. How can they guarantee greater uptime for their business network if it all runs over the same hardware?

That's not really a good indication. While the connection to your house is (obviously) the same, the connection(s) your network traffic is going over once it gets past the first router could be very different - simply by changing the IP your machine has.

Re:Cox is rarely honest (1)

bobthemuse (574400) | more than 10 years ago | (#9246427)

Possibly true, however a traceroute shows the traffic taking the exact same path through their network and out via the same gateway to their provider. While they could offer a different service, they don't.

Cox has been having email probs for a couple weeks (1)

Jahf (21968) | more than 10 years ago | (#9243117)

I sent my mother an Amazon gift cert for Mother's Day and she never got it.

I asked for them to reissue (and they did after 3 emails, Amazon's CS is getting poorer, too) a week later and she still didn't get it.

My parents have been using Cox for a couple of years (Norman, OK) and I've been able to send them Amazon certs before.

When they checked their SPAM folder they didn't have anything from Amazon at all, but Amazon thinks it went both times.

When she called, my mother was told that they had a problem but it was fixed a couple of days later. It would appear that other parts of Cox (and perhaps all parts) are still having the problem.

To be honest, I was never impressed with Cox when I visited, but they didn't like their DSL experiment so they decided to stick with the cable modem.

No Problem Here (1)

mokomull (630232) | more than 10 years ago | (#9243232)

I have Cox HSI ... or so they tell me. We're getting 1Mbit cable, but that's not mentioned anywhere on the Cox.com website. But our cable TV provider is Cox! Hmm...

Okay ... now back to the email subject. My email is perfectly fine, but I have a cox-internet.com email address, not cox.net. (Another reason I think I'm only getting pseudo-Cox internet.) That could have something to do with it.

-MrM

webmail.west.cox.net having 'ISSUES' as well (1)

chopkins1 (321043) | more than 10 years ago | (#9243492)

I live in California and the problem has existed for over a week on both their east and west email servers. email outbound for their servers has been delayed and in some cases has never arrived.

This affects a SIGNIFICANT amount of Cox's customers.

It's been a hot topic (1)

damiangerous (218679) | more than 10 years ago | (#9243875)

in cox.internet.discussion.email for a few weeks (months?) now. The spam filter and virus filter were tolerable though they would silently throw away mail that was a hit, even a false one (incoming and outgoing). Now the mail servers just randomly throw away mail, again both incoming and outgoing, with no apparent rhyme or reason. If Cox didn't block outgoing port 25 it would be less of a problem. As it stands they've basically funneled all outgoing mail through their servers, and then refuse to run them properly.

It's a shame, considering how top notch their news admins are you'd think they'd hire the same level of email admin.

Re:It's been a hot topic (1)

proudhawk (124895) | more than 10 years ago | (#9321939)

at this point, I'd say blame the suits. they are much more interested in their bottom line and don't have the time or inclination to deal with the network/email/news admin types.

Thats the basic problem of having a bottom line mentality, as opposed to a QOS mentality.

Technomage Hawke

re: A Cox Internet Email Outage? (2, Informative)

proudhawk (124895) | more than 10 years ago | (#9243975)

well,
actually, the current spate of problems dates back to 31 march of this year when they initiated 2 new "features":
1. anti-spam
2. anti-virus.

I have received some credit for my time in having to deal with this (to the tune of 1/3rd of my monthly internet services for the reason: poor QOS).

The biggest problem in all of this: I cannot use anyone elses smtp server based e-mail because cox (in their infinite wisdom) has blocked all access to port 25 except for that which is directed to their e-mail servers. That pretty much means that the so-called "free service" which is e-mail has become, in effect, a "locked-in feature".

One additional point, it seems that cox.net is using a mail service package that hasn't been vendor supported in close to 4 years (this means no tech support and no updates are available). it would be simpler to just convert their entire server farm to a linux/unix based solution and go with avguard for the anti-virus and spamassassin for the spam control 9and use a decent BL such as spamcop). However, it seems they won't do this, even though the TCO for such would be considerably lower, and the QOS (Quality of Service) would improve.

I guess making all that money does funny things to ones common sense, eh?

- Proudhawk (aka Technomage Hawke)

Re: A Cox Internet Email Outage? (1)

jonissan (782693) | more than 10 years ago | (#9244686)

there are apparently some third party email providers around who can do other than port 25 for mail...that should solve your problem, although fwiw it's bound to be in contravention of their rules somehow. However Cox should fix their servers, easy to do as you point out, it's not brain surgery!

east is intermittently down (1)

joshki (152061) | more than 10 years ago | (#9244188)

Keep getting a "server too busy" error on send -- usually if I try about 5-15 times it will go through. Plus their virus scanning "service" is deleting a good portion of my incoming mail from my family (which is scanned on the transmitting side -- so I know it's virus free). I'm done with cox -- as soon as I can get dsl installed they're gone.

What outage? (1)

bersl2 (689221) | more than 10 years ago | (#9244292)

I don't remember there being any outage. I use the same email server as FL. The closest I came to that was the outage of a third-party NNTP server.

Nope. (1)

Raven42rac (448205) | more than 10 years ago | (#9246210)

Working just fine for me. Just asks me for my password every once in a while, which tells me that the server probably got rebooted or its tokens flushed. I have had a few problems sending mail to cox.net from outside the domain, but the mail gets delivered in about a day. I have been getting the standard 421 Server Busy messages.

Outgoing broken in RI also (1)

rprata (99340) | more than 10 years ago | (#9246592)

Outgoing SMTP is broken here in RI, and the bastards block outgoing SMTP to everything except their SMTP servers, which are broken, so I essentially can't send mail right now. Fucking Cox.

Connectivity great in San Diego, Email spotty (1)

Etcetera (14711) | more than 10 years ago | (#9260784)


Lots of people out there seem to have had connectivity issues with them, but I have to say I've been very impressed with the speed/reliability here in San Diego. I've had Cox now at four different locations (two apartments and two houses) since 1997 (@Home) and haven't had any major problems.

I'm currently peaking at around 3Mbps downstream (256k up -- boo) and haven't had any downtime at all in the last year (that I've been aware of). My last apartment had about 3 days of downtime in 15 months.

Their email, on the other hand, has never been particularly wonderful. I'm forced to use their SMTP server due to port 25 blocking (they really don't have a choice in implimenting blocking, after all the abusive users and WinDrones out there), and it's been OK. I've never used their incoming email simply because I've never needed to -- I have too many email addresses as it is. To you guys that do, I'm sorry. (I gladly accepted their $20 Amazon GC mea culpa though!)

The impression I get is that connectivity service varies dramatically by city, but in 3 different areas of Greater San Diego (SD, La Mesa, El Cajon), I've been quite pleased. And for the record, I work for two of their competitor ISPs in the city.

My two cents.

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