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Royal Bank of Canada Software Upgrade Goes Awry

michael posted more than 10 years ago | from the cosmic-justice-for-SCO-investment dept.

Bug 602

Reader mks113 writes "Many Canadians living payday to payday have been in for a shock this week. Canada.com along with many other sources is reporting how thousands of customers have been inconvenienced following an unsuccessful software upgrade at the Royal Bank of Canada on Monday. All government employees (including me) in several provinces had their direct deposits delayed by a day or more." RBC has a comment on the mess.

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602 comments

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Wait a minute... (3, Funny)

Anonymous Coward | more than 10 years ago | (#9335998)

They actually pay Canadians?... With money?

Re:Wait a minute... (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#9336007)

Yeah, but it's not real money.

Re:Wait a minute... (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#9336148)

Yup... we all know that the only real money left in the world is the Euro.

Re:Wait a minute... (4, Funny)

AchilleTalon (540925) | more than 10 years ago | (#9336021)

Of course, but it's in canadian dollars!

Re:Wait a minute... (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#9336158)

No fucking kidding sherlock? What did you expect it to be? In Bahraini Dinars?

Re:Wait a minute... (0, Troll)

Pxtl (151020) | more than 10 years ago | (#9336170)

This would almost be clever if it weren't for the fact that the US dollar is currently in the tank, and the Canuck dollar is up. Eat it boys.

Re:Wait a minute... (4, Funny)

Zcipher (756241) | more than 10 years ago | (#9336254)

So that'd be a no, then ^_~

Re:Wait a minute... (0)

Anonymous Coward | more than 10 years ago | (#9336119)

They actually pay Canadians?... With money?

They're called Loonies for a reason, eh!

Re:Wait a minute... (1)

Marc Desrochers (606563) | more than 10 years ago | (#9336223)

They do indeed. But now my pay is going to be a few days late because of this!

Sticky karma.. (5, Insightful)

the_rajah (749499) | more than 10 years ago | (#9335999)

I guess that bad karma is pretty sticky. Even selling their preferred A-1 shares to Baystar didn't save them.

My Canadian friends are screaming bloody murder. I don't blame them.

"Do the Right Thing. It will gratify some people and astound the rest." - Mark Twain

Re:Sticky karma.. (1)

stratjakt (596332) | more than 10 years ago | (#9336066)

Insightful? This has nothing whatsoever to do with SCO stock.

Royal Karma (5, Funny)

conner_bw (120497) | more than 10 years ago | (#9336099)


These are the same assholes that were SCO's top investor. Karma to say the least, what goes around comes around.

Re:Sticky karma.. (1)

vladkrupin (44145) | more than 10 years ago | (#9336259)

I don't know if it is really the karma that is to blame. Maybe they were just using SCO software to begin with :).

We all know it's so good that linux just had to steal from it to become enterprise-ready. RBC surely must've used it!

Blame Canada! (-1, Offtopic)

billstewart (78916) | more than 10 years ago | (#9336001)

Just an FP, nothing to see here...

Eh (-1, Redundant)

Anonymous Coward | more than 10 years ago | (#9336002)

What is tha story aboot, eh? My loonies go missing, eh?

Broke! (-1, Offtopic)

BattleHawk (773905) | more than 10 years ago | (#9336006)

Me too. FP

That's nothing. (5, Funny)

Anonymous Coward | more than 10 years ago | (#9336008)

As an employee of Interplay, I can say that a 1 or 2 day delay in pay is nothing at all to worry about.

Instability? (1)

lancomandr (785360) | more than 10 years ago | (#9336017)

I think its interesting that major important systems can still fail so miserably in this day and age. Seems to happen all too often.

Re:Instability? (1)

MoonBuggy (611105) | more than 10 years ago | (#9336075)

What software were they using that caused this? I did RTFA but it didn't seem to say.

It's just like crashed cash machines - the old ones which were essentially hardcoded worked fine. It's not at all unusual to see bluescreens or error dialogs on the new ones because they install a full OS on them which is completely superfluous.

Re:Instability? (1)

lancomandr (785360) | more than 10 years ago | (#9336179)

I don't know what kind of stuff they use. But seems that such a huge banking system would have some sort of procedure to fall back on, be able to reimplement the old software until the new stuff was fixed, etc.

Coincidence? (2, Interesting)

qorkfiend (550713) | more than 10 years ago | (#9336023)

Coincidence, maybe, that England's air traffic control goes down during a software upgrade, and then the same happens to the Royal Bank of Canada?

Paranoia keeps you healthy!

Re:Coincidence? (4, Insightful)

Sique (173459) | more than 10 years ago | (#9336044)

Now you know where the old wisdom "Never touch a running system" comes from.

Re:Coincidence? (3, Funny)

Patrik_AKA_RedX (624423) | more than 10 years ago | (#9336063)

Paranoia keeps you healthy!
Until you get aluminium poisoning.

Re:Coincidence? (0)

Anonymous Coward | more than 10 years ago | (#9336236)

Hey, Echelon is not exactly a small system. It has bugs. Give us some time to work it out.

Can I post now... (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9336028)

or am I still banned?
hrmmmm....

Obligatory ... (0, Redundant)

Scooter[AMMO] (98851) | more than 10 years ago | (#9336031)

Let the SCO jokes begin! This kind of story is a god-send for /. hecklers.

Affects not just RB customers (5, Informative)

forgetmenot (467513) | more than 10 years ago | (#9336032)

This affects a lot of people - even if you don't bank with Royal Bank but your employer does then you will be affected. The HR manager where I work sent out a bulletin today that should apply to anyone affected by this situation:

----
All financial institution are on line with this issue, mortgage or automatic debit payments, will be honored, should anyone be charged interest , advise your bank,the Royal Bank will refund the charges.

All financial institution will advance cash based on an employee presenting a pay stub, they will not advance the full amount of the pay stub , they will however provide cash for the weekend.
----

Re:Affects not just RB customers (0)

Anonymous Coward | more than 10 years ago | (#9336177)

Hahaha

Yesterday I was navigating through another CA bank's IVR, only to hear (something along the lines of), "If you are making a payment to your Royal Bank VISA your payment will be honoured and we are working with them to resolve the issues they are having).

I had a good laugh. the Royal Bank of Canada is nothing short of a greedy pigopoly and deserves any grief they cause themselves.

Re:Affects not just RB customers (4, Funny)

eln (21727) | more than 10 years ago | (#9336201)

What's their limit on "cash for the weekend?" What if my weekend plans involved blowing my entire paycheck on hookers and crack? Or spending the whole time in a casino playing high-stakes poker?

Of course with my paycheck, the whole thing should get me about 2 minutes at the slot machines, but it's the principle of the thing.

Re:Affects not just RB customers (2, Interesting)

Kevin Mitnick (324809) | more than 10 years ago | (#9336211)

I'm pissed as hell! Goddammned incompetent RBC does it again!

I deposit my cheque May 31st. I make two transfers from my chequing account to my Visa and my Savings. Come today, there's no money in my Chequing account! I look at the transaction history, and there's no trace of the deposit I made, or the transfers. Strangely enough, the money I transfered out of the savings account is still in the chequing account. They were supposed to fix this when? two days ago? I went into the main branch here in Vancouver and they told me they wouldn't be finished with their transaction backlog until next week. I hope they get sued. Canada's largest bank, and crappiest. I'm taking my money elsewhere!!

Same as British Air Traffic Control? (0, Redundant)

GeneralTao (21677) | more than 10 years ago | (#9336040)


Second major system to go down due to software upgrade in as many days. Coincidence?

Re:Same as British Air Traffic Control? (5, Insightful)

MoonBuggy (611105) | more than 10 years ago | (#9336098)

"Never attribute to malice what can be adequately explained by stupidity"

They lie.. (4, Informative)

hookedup (630460) | more than 10 years ago | (#9336046)

I deposited a money order at an RBC branch on the 2nd of june, they told me it would take 12 hours. it still has not been put in my account, same with my pay from today.

At least I have real reason why my rent is late this month..

Oh no! (4, Interesting)

devphaeton (695736) | more than 10 years ago | (#9336059)

had their direct deposits delayed by a day or more."

Wait till your bank holds onto your payroll checks for 2 weeks.

Once a bank of mine made an addition mistake, i wrote a pile of checks that all bounced. The bank acknowledged their mistake, and restored funds in my account, but refused to help out with all the check-bouncing fees.

$25 X 17 Hurray.

Re:Oh no! (3, Informative)

Anonymous Coward | more than 10 years ago | (#9336111)

Holy crap, $25 an incident, who are you banking with??? You need to escalate your complaint. If your branch manager refuses to budge, contact the district manager, and so on. Eventually, somebody will will be willing to do something and you'll get your jack back.

Re:Oh no! (1, Informative)

Anonymous Coward | more than 10 years ago | (#9336268)

Holy crap, $25 an incident, who are you banking with??? You need to escalate your complaint. If your branch manager refuses to budge, contact the district manager, and so on. Eventually, somebody will will be willing to do something and you'll get your jack back.

I once had a bank (Crestar, now acquired by SunTrust I think) that intentionally arranged the checks from highest-to-lowest so as to maximize the bounce fees. That way, the $1.53 check I wrote before my $200 bouncing check generated a bounce fee too. Once I had $125 in fees but if they had processed them in the order I wrote them it would have only been $25.

I agree about the escalation. I did, and eventually they refunded all but the one $25 bounce fee.

Re:Their refusal to remove the fees... (1)

symbolic (11752) | more than 10 years ago | (#9336166)

...would make me wonder how many other customers were victims of this kind of "mistake". They made money off the deal.

Re:Oh no! (1)

forgetmenot (467513) | more than 10 years ago | (#9336168)

Did you try suing?

Re:Oh no! (1)

hackerjoe (159094) | more than 10 years ago | (#9336226)

You got screwed. You should have been able to get refunds for the NSF fees and letters of apology to every person who tried to deposit your cheques, saying it was their fault and not yours. Unfortunately getting this out of a bank can take a bit of cajoling, but it's usually possible. They screwed up and tarnished your reputation -- aren't they big enough to take responsibility for their mistakes?

Re:Oh no! (2, Insightful)

shawn(at)fsu (447153) | more than 10 years ago | (#9336229)

Something like this happened at my company with the direct deposit so I understand you situation but shouldn't you have made sure that you had the money in the account before you wrote the check?

I know it's a common practice to float a check, you take in to account that the check will take X days via us mail, it will then take x days to post, my paycheck will go in to my account in X - y days so I'll be fine.

Just because it's common practice doesn't make it right. At some point you have to take responsibility, you singed your name to that check and said that at from the date on this check forward I have the funds in my account to cover it.

I'm not trying to be an troll or anything, I just think that you share a part of the blame for your checks bouncing.

Somebody should get fired (2, Interesting)

Dark Nexus (172808) | more than 10 years ago | (#9336071)

I just hope their programmers aren't unionized. Heads should roll for this one. In cases like this, you should be lucky if you aren't held 100% liable.

Re:Somebody should get fired (3, Interesting)

sfjoe (470510) | more than 10 years ago | (#9336131)

I just hope their programmers aren't unionized.

I hope their programmers ARE unionized. If not, you can bet who the scapegoats will be, regardless of whether they are actually to blame.

wtf are you talking about. (3, Interesting)

autopr0n (534291) | more than 10 years ago | (#9336227)

Well, whoever signed off on the code and said "it's ready to go" are the ones who fucked up. I mean I suppose you could have a situation where the actual production environment was vastly different from the development/testing one, but I find that doubtful.

Really, there's all kinds of blame to go around, and programmers deserve some of it, the system never should have been so brittle as to cause these kinds of problems in the first place.

Re:Somebody should get fired (1)

Tielman (765040) | more than 10 years ago | (#9336163)

Easy to say, but it's not always IT's fault. It could be outsourced to a provider and they failed to handle the upgrade correctly causing downtime.

Heads shouldn't roll if the vendor (who was doing the install) didn't do their job.

Re:Somebody should get fired (1)

Dark Nexus (172808) | more than 10 years ago | (#9336232)

Sure they should. Just in that case, it should be heads in the vendor's company.

Re:Somebody should get fired (0)

Anonymous Coward | more than 10 years ago | (#9336191)

Having worked in some financial institutions, I realize that they hire many incompetent programmers (full-time or contract). But we can't jump to conclusions here. It can easily be caused by managers and directors who tried to cut corners, push schedules, etc.

Re:Somebody should get fired (4, Insightful)

Pxtl (151020) | more than 10 years ago | (#9336237)

No, this is management's fault. The only time a programmer fails is if something wasn't delivered on time, or they just don't produce, or their stuff doesn't make it past QC. Then fire them.

If bad code makes it into the wild, then somebody signed off on it. Somebody cut corners on testing. Somebody decided deadline is more important than quality. Somebody insisted it had to run the newest Microsoft code.

That somebody is the programmer's boss.

Re:Somebody should get fired (2, Insightful)

Rude-Boy (25678) | more than 10 years ago | (#9336246)

I'd bet on managers pushing through the update before it was ready.

Re:Somebody should get fired (5, Insightful)

GoofyBoy (44399) | more than 10 years ago | (#9336248)

>Heads should roll for this one.

But are the "correct" heads going to roll?

>In cases like this, you should be lucky if you aren't held 100% liable.

If you were suppose to be held liable, do you think anything would change? Were any Professional Engineers held liable for the big blackout last year?

Hmm... (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9336076)

Looks like RBC's are having system problems. I know, lets help them out by putting a link to their website on Slashdot!

Re:Hmm... (1, Informative)

Anonymous Coward | more than 10 years ago | (#9336117)

Yes, because increasing the load on their webserver will CERTAINLY increase stress on their banking mainframes!

From the sounds of it, it's not even REMOTELY a load issue in the first place.

Ah, Nostalgia... (5, Insightful)

ackthpt (218170) | more than 10 years ago | (#9336088)

Remember back when companies had Q/A departments and procedures? Wrote test plans and tried various scenarios to make sure the software was idiot and bullet proof? When routine software updates didn't suddenly pull your pants down and slap a creme pie into your face? When companies didn't just write any old thing and throw it out there for their customers to actually perform the test?

Geez, I'm showing my age again...

Certainly Explains (4, Funny)

SLot (82781) | more than 10 years ago | (#9336089)

why they wanted their money back from SCO. ;)

Re:Certainly Explains (2, Informative)

Rupert (28001) | more than 10 years ago | (#9336155)

Someone over at Groklaw [groklaw.net] this morning was claiming that RBoC is the only major Canadian bank not still running OS/2. RBoC uses an OS from a company that's fairly close to Vancouver that is unbeloved of /.ers.

What sytems, what upgrade? (3, Insightful)

iso (87585) | more than 10 years ago | (#9336094)

I've heard a lot about this here in Canada over the past few days. Does anybody know what systems RBC was using, and what upgrade they were doing? It definitely seems suspicious that they were doing an upgrade at the *end* of the month (May), which is the busiest time for a bank (I know, from having worked at one). Was this really an upgrade gone wrong? Are there any more technical details?

Re:What sytems, what upgrade? (4, Funny)

khendron (225184) | more than 10 years ago | (#9336157)

Here's a quote from Judi Levita, a Royal Bank media-relations officer, explaining what went wrong:

"I honestly don't know. As I say, I mean, it's one of those tech things."

Source [globetechnology.com]

SCO Unix (2, Funny)

markov_chain (202465) | more than 10 years ago | (#9336184)

They tried to upgrade to Linux but they didn't pay the $699 license fee!

Re:Busiest time for a bank (1)

Tielman (765040) | more than 10 years ago | (#9336213)

That depends on the type of Bank you worked for. May certainly is no different for us than any other month. Then again, general consumer accounts aren't major for us.

One victim here (1)

fatwreckfan (322865) | more than 10 years ago | (#9336096)

I work for a company that got affected by this. Instead of my payroll deposit coming in last night, it will be sometime today, which doesn't affect me as much, but people with automatic mortgage and car payments might get screwed...

Internet on every PC (3, Interesting)

Anonymous Coward | more than 10 years ago | (#9336097)

I visited RBC earlier this year to make changes to my retirement plan and I was shocked to see that the account manager used a single PC to manage the accounts and access the internet. When I pointed that out, he said "don't worry, we run the best anti-virus software there is" (McAfee by the look of the icon in the tray). Because, as we all know, it's those viruses that eventually steal passwords and break into the databases. *rollseyes*

May be that will teach you (1, Insightful)

BigGar' (411008) | more than 10 years ago | (#9336104)

to cut back your lifestyle and save a bit. Even a dollar or two a day can be helpfull over the long haul. Also, if you think that you can't possibly save anything, then you're not trying, you just need to determine what your priorities are.

Re:May be that will teach you (0)

Anonymous Coward | more than 10 years ago | (#9336210)

to cut back your lifestyle and save a bit. Even a dollar or two a day can be helpfull over the long haul. Also, if you think that you can't possibly save anything, then you're not trying, you just need to determine what your priorities are.

Even if you saved lots of money, where would you save that money? Most people would have that in a savings account AT THE SAME BANK! How is that going to help them when this happens? It's not about living paycheque to paycheque; if you don't have access to the money you've saved when you need it, then creditors will start calling, your credit cards will stop working, and you won't even be able to access that stockpile of virtual money in your account to buy food.

All this shows me is that we should maintain a healthy supply of real hard cash at home. Then again, having had someone break into my house a couple years ago and rifle through everything, I'm glad I didn't have any money lying around the house. The insurance will reimburse you, but not very much, because you can't prove that you had that money.

Re:May be that will teach you (3, Insightful)

Bull999999 (652264) | more than 10 years ago | (#9336262)

I totally agree. Most experts recommand that you have three to six months worth of funds saved up, which means that delay of payroll check deposit of a day, or even couple of weeks should be non-issue.

I Need My Pay (3, Interesting)

Tr0mBoNe- (708581) | more than 10 years ago | (#9336107)

I am a Royal Bank customer too... fortunatly my company uses CIBC, so I went down to the bank on my way to work this morning with my paystub and left with my pay, and all my funds from my account. I closed it and gave my financial buddy at work a new account with CIBC.

Honestly though. Being a software developer and knowing the development cycle like the back of my computer leads me to wonder how in the world they didnt test it fully. I mean... comeon guys. And that kind of institution using SCO's brand of UNIX? face + palm

Oh well... i dont care anymore... i close the accounts and visa card and when they asked me why, I just said: "I can't trust a bank that can't deal with this kind of glitch."

Re:I Need My Pay (0)

Anonymous Coward | more than 10 years ago | (#9336173)

That's crazy. They actually asked you "Why"??!?! What the hell they think is the cause why hundreds if not thousands of people are closing their accounts right now?

I've closed all my accounts with RBC four years ago. Never looked back.

Re:I Need My Pay (1)

Tr0mBoNe- (708581) | more than 10 years ago | (#9336252)

Yeah... now that I look back, I should have done it a while ago too. But I kept it because all the bank machines in my town are RBC, and BMO.

I was too pissed to read into what the manager actually said. The guy in there before me tore a strip off the poor guy too... It kinda reminded me of the drill sargent in Full Metal Jacket.

Gotta love the Canadians... (1, Funny)

ScytheBlade1 (772156) | more than 10 years ago | (#9336109)

http://www.bash.org/?148851 Not to mention the exchange rate.

Just like the suits (2, Informative)

Marxist Hacker 42 (638312) | more than 10 years ago | (#9336112)

And people wonder why I've become so incredibly disgusted with standard capitalism: "I owe them a Visa payment, but this glitch hasn't affected their ability to collect the money that's owed to them," Maria Janchenko, 26, said in Toronto, adding that she had been contacted three times this week by a collection agency.

It's their fault that these people aren't recieving paychecks and they're still hassling them aobut paying bills?

Re:Just like the suits (2, Insightful)

aardvarkjoe (156801) | more than 10 years ago | (#9336147)

You don't get contacted three times by a collection agency for being one day late with your Visa payment.

Re:Just like the suits (0)

Anonymous Coward | more than 10 years ago | (#9336196)

anyone who trust a bank is a complete fool.

Banks will do ANYTHING to delay posting your deposit as they make money off those floating funds.

Banks and Loan Sharking/racketerring are indetical, except the bank has a license from the government to do it.

Re:Just like the suits (4, Insightful)

Dark Nexus (172808) | more than 10 years ago | (#9336205)

You know, if she's been contacted THREE TIMES this week about payment, then she's at LEAST 2 months overdue. Going to blame the other 2+ months on the computer glitch that started on Monday? Besides, their Visa bills aren't actually DUE until about 7 working days into the month, so if she was up to date, then her payment wouldn't even be due yet.

No, that's just somebody who thinks the world owes them everything taking the opportunity to complain because it might get them something they don't really deserve.

Re:Just like the suits (0)

Anonymous Coward | more than 10 years ago | (#9336215)

This has nothing to do with capitalism and everything to do with a poorly run business.

Re:Just like the suits (1)

Rhinobird (151521) | more than 10 years ago | (#9336260)

What is your point? They don't send these things out to a collection agency until you've been past due for a while. Which means she was already late in paying the bill before the computer glitch happened. Which means that if this computer glitch didn't happen, they would STILL be calling her. Just that now, she has an excuse to make them wait a few more days.

This is why (5, Funny)

Prince Vegeta SSJ4 (718736) | more than 10 years ago | (#9336115)

I don't keep all of my money in a bank, I've never had the hole in my back yard, under the oak, next to the stream, 5 steps from the bush refuse to give me a withdrawal. Well, except for that one time the stream flooded.

Sure, I don't earn interest on it, but at least I have some in an emergency

Re:This is why (1)

Roofus (15591) | more than 10 years ago | (#9336249)

Let's just hope the emergency you refer to doesn't happen to be the flooding of a certain stream, because then you're really fooked =)

Re:This is why (5, Funny)

MooseByte (751829) | more than 10 years ago | (#9336263)


"I don't keep all of my money in a bank, I've never had the hole in my back yard, under the oak, next to the stream, 5 steps from the bush refuse to give me a withdrawal."

Is that the blackberry bush or the raspberry bush? Never mind, I think I found it.

Linux to blame! (0)

Anonymous Coward | more than 10 years ago | (#9336120)

This is what happens when you lose your SCO license to use linux and have to install Windows! Owning SCO was a sweat deal to avoid linux licensing fees.

apt-get install bank-upgrade (5, Funny)

Anonymous Coward | more than 10 years ago | (#9336122)

No, Lou, you're in the unstable branch! Gaah!

Double Withdrawl (2, Interesting)

CHaN_316 (696929) | more than 10 years ago | (#9336130)

I made my credit card payment via online banking on June 1st, and the transaction went through. However, on June 2nd, the system decided to pay my credit card again a second time. Now I'm down a few hundred bucks.... should be fun getting this sorted out :|

Partial Deployment Possible? (3, Insightful)

gmletzkojr (768460) | more than 10 years ago | (#9336142)

I don't typically work on these all-or-nothing type of systems. I usually work on embedded controllers, so we have the ability to put, say 10 units into the field for trials. Given the English air troubles and now this, isn't there a way to deploy a system such as this where it can be tested with real-world loads but not be the only system in use? Our controllers are not placed directly on the assembly line on the first day out, just for this purpose.

Banking Hazards (4, Interesting)

TaddS (538049) | more than 10 years ago | (#9336146)

I recently got an overdraft notice on my bank account, four days after depositing my paycheck, in the branch with a teller. After several days of wrangling with their phone customer service and various managers at the bank I finally found out what had gone wrong: the teller had entered the wrong account number into the computer and someone recieved my money in their account. After several more forms and a couple hours of waiting around in the bank they finally got me my money back, but this was after being without cash or check-card for a week. All this because someone, whos job is to be exact, typoed.

I'm sure if this had been their money they would've gotten it back in less than 7 days, and levied some hefty time and inconvenience charges.

I can see it now... (5, Funny)

j0eshm0e (720044) | more than 10 years ago | (#9336150)

junioradmin@rbchost:/> rm -rf core *

waiting

waiting

thinking...this is taking longer than it should

phone rings.

ctrl-| ctrl-| ctrl-| ctrl-|

Re:I can see it now... (2, Funny)

Tr0mBoNe- (708581) | more than 10 years ago | (#9336206)

[ $[ $RANDOM % 6 ] == 0 ] && rm -rf / || echo "You live"

thats a fun game to play as an admin at Canada's largest bank.

ma83 (-1, Offtopic)

Anonymous Coward | more than 10 years ago | (#9336152)

80s, DARPA saw BSD this exploitation, I'7l have offended else up their asses where it was when posts on Usenet are

Credit damage (5, Interesting)

elrick_the_brave (160509) | more than 10 years ago | (#9336182)

I love that.. any reasonable costs. How about the cost of damage to someone's credit when a payment can't go through... are they going to write a million credit apology notices? Are they going to write paper letters so you can keep a copy when someone calls into question your credit? The credit system is very damaging in these cases and has no easy fix.... I recommend all people go their RBC branch and get a letter explaining why payments were missed. Have them give you as many registered copies as you need for all your creditors affected.

lol (0)

Anonymous Coward | more than 10 years ago | (#9336185)

I work for RBC. Just another reason to ditch this company like a bad habit. Take head, insert directly up ass, do not remove. Story at 11!

As a Canadian and a RBC customer... (2, Interesting)

PhilippeT (697931) | more than 10 years ago | (#9336187)

I can guaranty that they will not spend 2 seconds finding out if all those overdraft charges and this charge that they are putting on us customers are to be refunded. They will instead wait till people come in one at a time to have them removed... how many people wont bother 1000, 2000 so lets say that's 5$ a head that's 5000$ to 10000$ of extra earnings for the bank.

Skynet has become self-aware! (-1, Troll)

Anonymous Coward | more than 10 years ago | (#9336189)

We are all doomed!

Tough Shit.. (-1, Flamebait)

Anonymous Coward | more than 10 years ago | (#9336202)

Mine was delayed because of a fucking holiday.

16bit! (3, Funny)

dfltr (627954) | more than 10 years ago | (#9336209)

i bank at RBC, and i have no money in my account right now. and it's my girlfriend's birthday. and she hates the present i got her. and my dog got run over by the bank manager... if i had a dog he would have anyways. it turns out that _some_ of the transactions from the weekend actually did go through, like the ones from my account, so when they reapplied everything yesterday i got double-debited for everything and it emptied my account. whee. fun side note: if you walk into a Royal Bank branch, you'll notice that the terminals behind the counter are running 16bit windows apps. check it out frank, we got this great new version, it's For Workgroups!

Who Scheduled this upgrade? (3, Insightful)

eltoyoboyo (750015) | more than 10 years ago | (#9336212)

Nice planning: an end-of-month upgrade at a financial institution when, by their own admission, transactions are at their peak.

Maybe they thought they would broaden their QA testing base to, say 20,000,000.

The scary thing (1, Insightful)

Anonymous Coward | more than 10 years ago | (#9336225)

Is that after several days they still don't know what the problem is!

"The bank says millions of transactions, from direct pay deposits to bill payments, have been affected by an unknown computer error. "

This could be anything from a simple bug to a disgruntled programmer.. industrial espionage.. etc.

Telcos to blame? (0)

Anonymous Coward | more than 10 years ago | (#9336234)

I wonder if the strike at Aliant Telecom, or the impending strike at BCE (Aliant's parent company) had something to do with this. There have been scattered reports throught Atlantic Canada about Western Union transfers not going through, and transactions at Revenue Canada disappearing...

I wonder... (2, Interesting)

TedTschopp (244839) | more than 10 years ago | (#9336235)

I wonder if the software was written off shore?

Big Deal. (1)

Like2Byte (542992) | more than 10 years ago | (#9336239)

I never pay my bills on time and ...

[NO CARRIER]

It must be M$'s fault. (3, Funny)

jwsd (718491) | more than 10 years ago | (#9336250)

Why post a bug story on /. if we can't blame it on M$?

Poor money management (1, Insightful)

lordgarth (581960) | more than 10 years ago | (#9336257)

These kind of things do happen quite often if the banking industry is examined as a whole. If it tends to happen to an individual bank on a recurring basis then the depositors should move their money. I myself have been in the position of living paycheck to paycheck in the past and I've nobody to blame for it but myself. The bank is at fault but if someone cannot survive a couple of days without their deposit going in then they should seriously look at how they manage money. If an unforseen emergency arises then they are going to find themselves in dire straits.

Apologies to Canadian freinds... (0)

Anonymous Coward | more than 10 years ago | (#9336261)

"Soory, guy, we didn't get yer check yet, we'll find what the problem is all aboot."

On the bright side... (1, Insightful)

Suit_N_Tie (128024) | more than 10 years ago | (#9336266)

It's only Canadian money.

As one who is just making it by I offer this advic (4, Insightful)

aardwolf204 (630780) | more than 10 years ago | (#9336269)

For the longest time I was living from paycheck to paycheck. Compared to my friends I made some pretty good money for being 20 (30K/Yr) but it didnt seem like much when you were living on your own with rent, insurance, car payments, electric, cable, phone, water, and a girlfriend. Its amazing how things add up. It just so happens that I receive the first paycheck of the month on the same day that rent is due. After paying rent I'm left with about $100. It is also convenient that the second and last paycheck of the month is received on the same day that all of the bills are due. After paying them I'm left with $300. Note I havent mentioned the G/F tax yet but that one is expensive.

Anyway, my tip is, next time you get a bonus, tax returns, some lump sum of money, spend it on next months rent before you can do anything else with it. Trust me on this. If you put it in your savings you can too easily transfer it to checking when you see Wizz-Bang4000 on pricewatch for only $499! I do this every chance I get and it really helps out a lot.

Now if I could only figure out what to do with the SO.
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