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iPod nano Owners In Screen Scratch Trauma

CmdrTaco posted about 9 years ago | from the to-good-to-be-true dept.

Media (Apple) 671

wellington map writes "TheRegister reports iPod nano users have discovered that it is unbelievably easy to scratch the screen, which quickly makes the colour screen all but useless for viewing album art and photos stored on the machine. Apple's discussion forums are already host to hundreds of threads on this topic."

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haha (0, Troll)

Guru Goo (875426) | about 9 years ago | (#13643850)

move on ...nothin to c here.

frist post (-1, Troll)

Anonymous Coward | about 9 years ago | (#13643852)

frist post

When will people learn? (5, Insightful)

jrockway (229604) | about 9 years ago | (#13643854)

Always wait until the second generation to buy from Apple. This has been true for years, and it is apparently continuing. iPod nano 2.0 will cost less, have more space, and probably a better screen.

It hardly ever pays to be an early adopter. Let other people work out the bugs, then enjoy the fruits of their labor :)

(Posted from a Rev. 2 15" Powerbook G4 :)

Re:When will people learn? (1)

Elros (735454) | about 9 years ago | (#13643890)

Sounds like good advice. When I first read this, I was surprised that Apple made something that had such an obvious problem. But after your post it hit me that this is, indeed, a trend with apple.

My question is this: Were people not putting there origional iPods in their pockets with keys, etc. or were the screens on the regular iPods made from a better material. I know plenty of people who do put iPods in pockets and other places where they're likely to get scratched. None of them has had a problem as far as I know. So, if Apple did use a better material on the iPod, why isn't it on the iPod nano. And if not, what is actually causing the high number of scratches?

Re:When will people learn? (5, Insightful)

jrockway (229604) | about 9 years ago | (#13643969)

I always put my 4G iPod into its own pocket but that thing is so scratched I don't even want to look at it. So if you were to ask me, I would say that iPods are not scratch resistant.

I realized that as soon as I opened the box, though. Something that shiny isn't going to stay shiny unless you put it in a locked glass case and never touch it. It's a music player (with a 1.5yr life thanks to the battery), people, not a Lost Relic Of The Past. As long as mine plays music, I'm happy.

If you want durability, get a mini. Mine still looks new, and I certainly don't go out of my way to not abuse it.

Re:When will people learn? (1)

rikkards (98006) | about 9 years ago | (#13643965)

I guess I should have waited for the second generation of the 4G iPod. I have the 4G iPod and have found the screen scratches just as easy. I think it is because the screen is flush mounted with the case rather than sunk a bit.

Re:When will people learn? (3, Informative)

Saven Marek (739395) | about 9 years ago | (#13644021)

Yes this is true.

The nano is a trash object. It scratches easily when in a pocket with nothing else

this is my nano after one week of use [] and it was in a pocket only with nothing else but some pocket fluff and maybe a candy wrapper.

What to do about it? Apple will not replace it. I don't see why I should have to have a second rate product without getting support. It should be replaced with a scren that doesn't scratch.

You can't even read the screen on it. Or the writing.

Re:When will people learn? (5, Insightful)

pgpckt (312866) | about 9 years ago | (#13644032)

I see that we are now on stage 22 of the apple product lifecycle, to wit:

The obligatory "I'm waiting for Rev. B" discussion appears in the Mac forums. People who've been burned by first-generation Apple products open up their old wounds and bleed their tales of woe. Unsympathetic technophiles fire back with, "if you can't handle the heat, stay out of the kitchen. pussy." Everyone has this stupid argument for the twenty-third time. []

Re:When will people learn? (5, Insightful)

EpsCylonB (307640) | about 9 years ago | (#13644055)

It hardly ever pays to be an early adopter. Let other people work out the bugs, then enjoy the fruits of their labor :)

Of course if everyone did this there wouldn't be a second generation.

I guess we all do owe the early adopters some sympathy.

Designer's Response (4, Interesting)

Kawahee (901497) | about 9 years ago | (#13643855)

I remember seeing this recently and saying something along the lines that users should 'wake up' to the fact that they had this device in their pockets with their keys. He also laughed at the fact that the screen wasn't made from some high-grade polymer, which would be cheap enough to cover the square inch or so of the screen.

And let's not forget Apple is making these for a $100 profit, can they really not afford that extra 50c?

CAUTION! (5, Funny)

Kjuib (584451) | about 9 years ago | (#13643895)

There is Malicious Code in Parents Sig. Conforming to his sig will cause chaos to your web browser and all unsaved work will be lost.*

* Keep out of reach of children.

Re:CAUTION! (2, Funny)

sqlrob (173498) | about 9 years ago | (#13643970)

That is a security flaw in Windows,Linux and BSD. Switch to Mac, it doesn't work there

This post brought to you by Command-W.


tompaulco (629533) | about 9 years ago | (#13644041)

That is a security flaw in Windows,Linux and BSD. Switch to Mac, it doesn't work there
But it will in revision 2...

Re:CAUTION! (1, Funny)

Ford Prefect (8777) | about 9 years ago | (#13643971)

There is Malicious Code in Parents Sig. Conforming to his sig will cause chaos to your web browser and all unsaved work will be lost.*

Yet again in computer security, Apple is ahead of the pack! ;-)

(Presses Control-W multiple times on his iBook, yet nothing happens...)

Hmm. What's this Apple key for? ...

Re:Designer's Response (3, Insightful)

laptop006 (37721) | about 9 years ago | (#13643905)

Don't forget that $100 profit has to cover:
* Packaging
* Shipping
* Retail margin

And hope to recover the costs of:
* Advertising
* R & D

Re:Designer's Response (1)

baryon351 (626717) | about 9 years ago | (#13644029)

> And let's not forget Apple is making these for a $100 profit, can they really not afford that extra 50c?

$100 profit? who told you that bullshit, and why did you believe them?

Unfortunate really (5, Insightful)

megla (859600) | about 9 years ago | (#13643859)

You'd think with all Apple's advertising resources, they'd have had "Tim from marketing" put it in his pocket for a day just to test it.
Obviously not. It does seem something of an oversight to launch the product way before the covers and cases are available too. I wonder how long it'll be before we see a 2G nano with modified screen coating...

Testing? QA? (4, Interesting)

NineNine (235196) | about 9 years ago | (#13643860)

I'm curious, as somebody who comes from a manufacturing background... how did this product get shipped with such a glaringly obvious flaw? Does Apple test their products, or do they simply have a team of yuppie designers who send their designs to China, which in turn drop ships them directly to customers? Apple is going to have to announce a full recall, and I'm assuming, start firing people pretty quickly.

Recall? BWahahaha. (5, Funny)

Anonymous Coward | about 9 years ago | (#13643882)

>Apple is going to have to announce a full recall

More like they'll write a support entry of the form "Don't scratch your iPod Nano. HTH. HAND."

Remember, Apple can do no wrong. If this statement feels odd to you, please report to your local Apple Store for re-indoctrination ASAP!

Re:Testing? QA? (1)

paRcat (50146) | about 9 years ago | (#13643937)

that's just silly. if you want the fancy look of the ipod, you have to take the fancy scratchability as well. buy some brasso, shine it up, repeat next time it's needed.

people, this isn't that hard.

Re:Testing? QA? (4, Insightful)

NineNine (235196) | about 9 years ago | (#13643963)

This thing is tiny, and is clearly designed to be put in a pocket (only geeks clip gadgets to their belt). If you put it in your pocket, the screen quickly becomes scratched to the point where it's unreadable. How is that acceptable? Should the letters on your keyboard wear off the first time you type with sweaty hands, too?

Re:Testing? QA? (-1, Flamebait)

jrockway (229604) | about 9 years ago | (#13644005)

I didn't realize someone was holding a gun to your head forcing you to buy an iPod nano. If they weren't, maybe you would have waited a bit before buying one. You'd see this article and think to yourself, maybe I should get some other kind of MP3 player that doesn't scratch as easily. There are other music players out there, ya know.

Personally, I don't care if my iPod gets scratched. It's a music player, not a mirror in the Hubble space telescope or something. As long as it plays music, it works for me.

Re:Testing? QA? (1)

NineNine (235196) | about 9 years ago | (#13644014)

I didn't buy one. I *always* wait for the flaws to be worked out, and Apple has a long history of releasing products with really obvious problems. I won't buy a portable music player for another year or so, once prices drop, and more problems are worked out.

Re:Testing? QA? (2)

tsa (15680) | about 9 years ago | (#13644047)

BS, this is a device that is made to life in a jeans pocket. Hell, even God Steve himself showed us that! So I guess Apple will work very to make sure this problem gets solved. They cannot afford to sell inferior iPod's, because the iPod is what makes them rich nowadays.

Re:Testing? QA? (1)

tsa (15680) | about 9 years ago | (#13644057)

Sorry, it is made to live in a jeans pocket, not life.

Re:Testing? QA? (3, Insightful)

tompaulco (629533) | about 9 years ago | (#13644060)

Does Apple test their products...
Absolutely, they have a team of hardcore fans who are willing to pay for the privilege of QAing their products for them.

Testing (3, Insightful)

Aneurysm (680045) | about 9 years ago | (#13643861)

You wonder how much real life testing these things get away from a lab if the screens scratch within seconds and no-one has noticed. I would at least of hoped they would have got testers out and using them in the real world.

How's that different from any iPod (3, Insightful)

ajiva (156759) | about 9 years ago | (#13643864)

My IPod 30gb Color, also scratches very easily screen. Screen, case, you name it. That's why the ipod case business is so large!

Re:How's that different from any iPod (1)

LiquidCoooled (634315) | about 9 years ago | (#13643917)

After reading the threads, it appears as though you are right, BUT the nano scratches appear more eye catching.
Perhaps its because of the colour screen, or the scale of scratches compared to the size of it?

Its turning into another issue for Apple.

Re:How's that different from any iPod (0)

Anonymous Coward | about 9 years ago | (#13643932)

Thankfully, just as with the iPod, or any other piece of plastic for that matter, 20 minutes of hard work with some automotive buffing compound and it's good as new. Why Apple isn't using a harder plastic is beyond me, but why people are so shocked by this seems quite odd. It's a little plastic thing you carry in your pocket. Short of using glass to cover the screen, it's going to scratch no matter what.

If Apple really wanted to make some bank, they should make the front pannel replacable. Even at $40 a hit, you know there would be people in there every three months for a replacement. Gotta keep the iPod looking pretty.

Re:How's that different from any iPod (1)

pla (258480) | about 9 years ago | (#13644053)

but why people are so shocked by this seems quite odd. It's a little plastic thing you carry in your pocket.

Yes. They MARKET it as a little thing you carry in your pocket. A place where soft plastic will very quickly get scratched.

If you bought a new car, only to find out that <gasp!> driving it on pavement grinds your tires down to nothing after 10 miles, would you feel a bit peeved? Perhaps even deceived?

The technology to protect LCD screens has existed for years. My cell phone has no lid and an exposed screen, and I keep it in some pretty nasty environments (pockets, bottom of a backpack while hiking, thown on the floor of my car). And it hasn't got a single major scratch on it. Actually, not true - The body has a number of good dings, bu the screen remains nice and clear.

The only reason Apple can't do the same involves little green slips of paper. If they added $2 per unit, they couldn't hit the same carefully-planned-to-appeal-to-yuppies price point and still make the same profit. So they skipped that "minor" point on the design.

Best Quote (4, Funny)

gustgr (695173) | about 9 years ago | (#13643865)

Best Quote:

How am I supposed to use something "pocketable" if even my CLOTHES SCRATCH IT?

correction (1, Informative)

Anonymous Coward | about 9 years ago | (#13643871)

Correction: Apple's discussion forums were host to hundreds of threads on this topic.

Guess I'll just have to wait for... (1)

bondsbw (888959) | about 9 years ago | (#13643873)

...the iPod Pico.

Shock, Horror! (2, Funny)

One Childish N00b (780549) | about 9 years ago | (#13643875)

iPod Nano found to be as scratchable as all previous generations! President Bush will be addressing the nation on this crisis within the hour!
Seriously, these things have scratched if you looked at them funny since the first generation regular iPod, it's what they do.

Move along people, nothing to see here.

Wrong (5, Funny)

PeeAitchPee (712652) | about 9 years ago | (#13643934)

iPod Nano found to be as scratchable as all previous generations! President Bush will be addressing the nation on this crisis within the hour!

Nope, there will definitely be a delayed response, because as some have already pointed out here before, George Bush hates the Mac people.

Re:Shock, Horror! (0)

Anonymous Coward | about 9 years ago | (#13644015)

George Bush doesn't care about iPod Nano owners

Marketing (1)

Crixus (97721) | about 9 years ago | (#13643876)

The fine folks at apple have been so busy trying to think of a way to re-use their 1984 ad, that they forgot to test their Nano screens for scratchability.

Irony (0)

Anonymous Coward | about 9 years ago | (#13643878)

So ironic in light of comments from the previous story:
"Famed Apple designer Jonathan Ives spent months on the tiniest of details, like the laser-etching of the logo and the roughness of the clickwheel compared to the smoothness of the rest of the exterior."

Re:Irony (1)

ashot (599110) | about 9 years ago | (#13643955)

touche, sir

Re:Irony (1)

masklinn (823351) | about 9 years ago | (#13644040)

Yup, design is nice and Apple is all about design.

Who cares about engineering or materials quality? Materials quality for apple fanboys doesn't go beyond "feels nice when you touch it, looks nice when you see it" anyway.

Hysteria... (2, Insightful)

sznupi (719324) | about 9 years ago | (#13643879)

Showm me photo before I believe the screen becomes useless. And it WILL scratch. It's a device that you use constantly in not-very-friendly enviroment. Last I checked, the purpose of exteriors is to protect the interiors, and that means some damage.

Oh, yes, iPod is for looking at, not for listening to, I forgot...

Re:Hysteria... (1)

Mattwolf7 (633112) | about 9 years ago | (#13643956)

Yes, iPods are for listening to. Except the Nano also has the same abilities as the ipod photo. So if your screen is wrecked and you can't look at photos then this is a problem.

Re:Hysteria... (1)

real_smiff (611054) | about 9 years ago | (#13643982)

yeah but why were we not hearing about this problem with previous ipods? is it because the screen is smaller, so scratches matter more? or because they changed materials? or because everything else is so perfect, its all theres left to complain about ;) i think Apple screwed up, and this could hurt them, because sales depend on people seeing others and going "hey, that looks cool", hmm? i'm sure they'll sell very well anyway.

Incogitable! (0)

Anonymous Coward | about 9 years ago | (#13643880)

Oh no! I can't believe Apple would act like the common business and try to maximize profit by using the biggest piece of garbage they can pass onto the consumer and still have their product considered acceptable/good.

What next, Macs will be discovered to be made with cheap parts as well? /sarcasmOff

This is part of the Apple philosophy (2, Funny)

Anonymous Coward | about 9 years ago | (#13643883)

They're just trying to make screen scratching so easy that anyone can do it. Way to go Steve, you've come through again!

My nano (4, Insightful)

sandstorming (850026) | about 9 years ago | (#13643884)

It scratches... but not from just being put into my pocket. They're making a mountain out of a hill. (not an ant hill... it is a problem) Buy a case. Simple!

Re:My nano (1)

Andrew Lenahan (912846) | about 9 years ago | (#13644020)

It's not that simple. According to the linked Register article, cases won't be available for "at least a month".

Re:My nano (4, Insightful)

CastrTroy (595695) | about 9 years ago | (#13644024)

The whole appeal of that nano is that it is so thin. What's the point of having an iPod Nano, if you have to make it thicker with a case. Maybe they should have made teh screen recessed a bit, and have some sort of piece that can be used to cover the screen.

Show us! (3, Interesting)

SsShane (754647) | about 9 years ago | (#13643886)

Nano users! Post big huge pics so we can all see.

Clothes scratch it?! (2, Informative)

Andrew Lenahan (912846) | about 9 years ago | (#13643889)

At first this reminded me of the similar controversy about the PSP's screen when it first came out. Then I read the Apple discussion thread linked in the article, which included a post from someone who says he put it in an empty pocket and it still got all scratchy. So just clothes can scratch the thing, apparently.

Something shouldn't be considered "mobile" or "portable" if it has to be treated with the care of a Faberge egg.

Re:Clothes scratch it?! (1)

agraupe (769778) | about 9 years ago | (#13643906)

Uh yeah... did he say what kind of clothing? I know my jeans have tiny buttons of some type that seem to hold the pockets on, and those could scratch most things (including my 4G iPod) fairly easily.

Re:Clothes scratch it?! (1)

Andrew Lenahan (912846) | about 9 years ago | (#13643947)

It didn't specify the type of fabric, but it was "soft as a pillow" according to the poster. Here's one of the quotes "i had it in my pocket for about an hour, took it out and noticed a scratch right in the middle of it... there was nothing else in my pocket and the inside of my shorts was soft as a pillow"

Re:Clothes scratch it?! (1)

CoolMoDee (683437) | about 9 years ago | (#13643974)

He probably scratched it previous to that, but didn't notice until he pulled it out of his pocket.

Re:Clothes scratch it?! (1)

Andrew Lenahan (912846) | about 9 years ago | (#13644009)

That's possible, but there are several similar comments in the thread from others with the same empty-pocket experience. Post #152 was the one I quoted, but #151 had the same issue. There definitely seems to be a consensus that they scratch too easily.

I'd actually really like to buy an iPod, but I'll probably wait for this issue to be fixed.

Re:Clothes scratch it?! (1)

Hadlock (143607) | about 9 years ago | (#13644011)

Considering the fact that Steve Jobs demoed the Nano by pullint it out of his jeans pocket, you'd think that it would be designed to witstand use in a pair of jeans. I'd almost say that it's false advertising to sell a product that is advertised being in a jeans pocket that can't stand being in a jeans pocket for more than a month.

Typical of Apple: (2)

Daggah (415291) | about 9 years ago | (#13643891)

High on 'style' (whatever that's supposed to be), low on quality or value.

Why buy Nanos, when there are cheaper alternatives (0)

Anonymous Coward | about 9 years ago | (#13643893)

Seriously, Apple is profiting a lot from they're high marked up prices of the iPod Nanos. It costs them just $90.

There are tons of asian made alternatives to the iPod Nanos that are much much cheaper.

I guess its the price to pay to be the cool kid on the block... but between you and me, you're not unique.

Re:Why buy Nanos, when there are cheaper alternati (0)

Anonymous Coward | about 9 years ago | (#13643930)

but between you and me, you're not unique.

I disagree. The iPod Nano has this fantastic feature where the screen customizes itself. All you have to do is put it in your pocket, and your Nano will developer a unique screen "wallpaper".

I laugh at you! (-1, Flamebait)

Anonymous Coward | about 9 years ago | (#13643896)

Oh yeah, Minidisc is sooo bad, ATRAC is soooo awful (but somehow the shitty earbuds that come with the iPods must have AWESOME sound!). I've been lugging my 1G MD all over the place. It still works and looks OK.

But I guess I bought a device to listen to music, not a fashion accessory for the under 30 crowd, that's too expensive, breaks easily and is just a "in crowd" signal to other "in crowd" kids.

Re:I laugh at you! (1)

georgi55 (776997) | about 9 years ago | (#13643939)

Then you must love waiting 1 hour to fill a disk with 70 songs, I sold mine after 2 months, no thank you, my time is more worht it.

Apple Fanboys (5, Funny)

jdc180 (125863) | about 9 years ago | (#13643909)

Read through those comments, some of them are just insane. Like one said they kept it in their pocket with a travel pak of tissues. The reply was "That would mark it no problem.... I think it is just something we will have to live with."

Another one says "I am not certain apple is responsible for that... freedom of choice"

My bet is that steve jobs could kill a baby with an ibook, and they'd defend him.

Re:Apple Fanboys (0)

Anonymous Coward | about 9 years ago | (#13643968)

My bet is that steve jobs could kill a baby with an ibook, and they'd defend him.

Yes, but who can blaim them? Steve Jobs has taken killing babies with ibooks to a whole new level of style!

Re:Apple Fanboys (5, Funny)

BasilBrush (643681) | about 9 years ago | (#13643972)

I only touched my Nano whilst wearing white cotton gloves. Unwrapped the shiney thing from it's packaging and wrapped it in bubble wrap and cotton wool, then put it in a titanium case, and left it locked in my desk drawer for 24 hours. When I came back to it, it was horribly scratched. Who'd have believed it possible?

Re:Apple Fanboys (5, Funny)

Anonymous Writer (746272) | about 9 years ago | (#13644043)

My bet is that steve jobs could kill a baby with an ibook, and they'd defend him.

Current iBooks [] are equipped with Apple's Sudden Motion Sensor to instantly stop hard drive motion and protect data upon impact, so at least your data will be safe.

3. Profit! (1)

idontmind (760356) | about 9 years ago | (#13643913)

1. Sell scratch-prone iPod Nano (~50% profit margin) 2. Sell madly overpriced case - iPod Nano tubes (several hundred % profit margin) 3. Profit!

not surprising (1)

CrazyTalk (662055) | about 9 years ago | (#13643914)

I saw the iPod nano at Sharper Image (no, I would never buy anything there - just browsing!) and the screen was clearly all scratched up - and the thing was behind a glass display case! Turned me off to the product then and there.

Polycarbonate scratches easily (5, Informative)

Ancil (622971) | about 9 years ago | (#13643920)

Despite being incredibly strong, polycarbonate is actually quite soft. You can try this yourself. Take a pair of polycarb safety glasses.. These things can stop a shotgun pellet, but you can easily scratch them by just using the edge of a quarter.

They should have used a more brittle (but harder) acrylic for covering an LCD screen. It's not like it has to be particularly strong.

Re:Polycarbonate scratches easily (0)

Anonymous Coward | about 9 years ago | (#13643990)

No, what they should have done was coat the polycarbonate with one of the same anti scratch coatings they use on eyeglasses now. Then they would have a more scratch resistant product and also be able to brag about the superior optical properties of the screen cover.

Apple Could Shit on a Pie Plate - I'd Still Buy It (5, Funny)

Anonymous Coward | about 9 years ago | (#13643922)

I will continue to support Steve Jobs in all his endevours. At least it's not a Microsoft product. I'd rather push an Apple than drive a Microsoft.

Spray on fix? (3, Interesting)

hazee (728152) | about 9 years ago | (#13643923)

Couldn't some sort of spray-on coating fix the problem? Might require a bit of masking tape around the screen while applying it, but still...

I seem to recall a few months ago that TDK (I think) developed a new ultra-hard coating to protect either Blu Ray or HD-DVD discs (can't remember which). Sounds like a suitable coating, since it obviously has to be optically clear. While it's probably best applied at the factory, I wonder if they could turn it into an after-market spray for iPods?

type-a people and multiple ipods (1)

jwachter (319790) | about 9 years ago | (#13643928)

Ever since buying my first (2nd gen) ipod, I've noticed this problem. My latest theory is that Apple does it on purpose to take advantage of the obsessive / compulsive consumer with a large wallet.

Scratch on the screen? Buy a new one.

It's just a variante of how Gillette polymer-coats its Mach3 blades so they have a shorter useful life. (Except, in this case, it's the razor - not the blade - that's falling apart!)

Toothpaste to the rescue! (5, Informative)

Snosty (210966) | about 9 years ago | (#13643940)

A response to this [] comment of mine about how to get rid of the scratches suggested toothpaste. I tried it and it actually works reasonably well with a bit of effort. After having scratched the front on the first day and subsequently used toothpaste to fix that I've been more careful since and have not noticed anything really since then.

Re:Toothpaste to the rescue! (2, Informative)

black mariah (654971) | about 9 years ago | (#13644027)

It's because toothpaste is a mild abrasive. It's no different than using a polishing compound.

Sounding like an ID10T problem (3, Informative)

Brento (26177) | about 9 years ago | (#13643948)

I've had mine in my pockets alongside keys, my cell phone, and my wallet at different times, and it's still as slick and shiny as the day I've bought it.

What's the secret? Until you get a case (you did order a case, right?) put the display side facing your leg. Hello, that's why one side is metal, for some protection.

If your hairy legs scratch the screen through your pants pocket, then you've got other problems.

This whole thing sounds like people who would carry a TabletPC inside a hard briefcase with their pens, calculators, and change jangling around inside, and then complain that the screen got scratched. Hello, it's an MP3 player, not a Rolex Submariner.

Re:Sounding like an ID10T problem (0)

Anonymous Coward | about 9 years ago | (#13644052)

You sound like such a fucking moron when you keep on saying "Hello" like that. I mean once would have been bad enough, but twice?

nothing short of inaccurate (1, Troll)

thehomeland-org (598119) | about 9 years ago | (#13643951)

all but useless

When you use the phrase "all but", think of "everything except" -- if something is "everything except useless", it means it isn't useless. Your sentence therefore means that:

scratching "...quickly makes the colour screen useful for viewing album art and photos..."

So, scratched screen = [everything (except useless)]

Replace "all but" with "nothing short of" and you've got it.

scratching "...quickly makes the colour screen nothing short of useless for viewing album art and photos..."

Brasso (0)

Anonymous Coward | about 9 years ago | (#13643952)

It's easily fixed. I killed the screen on my mobile by walking around with sand in my pocket (don't ask). I fixed it by polishing the screen with Brasso. Any metal polish will do the trick. If the scratches are really deep, you might need to rub the screen with very fine grit paper first - it will make it look worse at first, but the metal polish fixes it.

Re:Brasso (1)

ben0207 (845105) | about 9 years ago | (#13643984)

I'm not rich enough to test if you're being serious or not.

Go to camera shop, buy clear screen cover (1)

jfaughnan (115062) | about 9 years ago | (#13643953)

Palm and digi-cam users have dealt with this for over a decade. Go to Radio Shack or a camera shop or somewhere that sells PDAs and buy a package of clear tough mildly adherent cover material. Cut to fit screen. Apply. Renew every few months.

Problem resolved.

By next Friday there will vendors selling them packaged and elegantly cut for the Nano display.

hmm, poetic (1)

real_smiff (611054) | about 9 years ago | (#13643954)

When you rant about how great the design of something is, Sod's law will come and bite you on the arse (yes i love good product design, and don't hate Apple).
Was a scratch resistant material rejected on cost grounds?
How easily is the screen replaced? (or not at all?)
Will owners get free replacements?
How many Nano's have already been sold? (Hence, what does this cost the company?)
We're assuming this is a design rather than manufacturing error, remember Apple don't make all the parts.. but it's most likely a design error.

Re:hmm, poetic (1)

real_smiff (611054) | about 9 years ago | (#13644018)

btw, all the people blaming users for scratching theirs - if it scratches as easily as the article makes out - that's ridiculous. "keep it the right way in your pocket"? what, and keep perfectly still so it doesn't move around?
no, duh, the solution is make the screen not scratch, at least to the level of say a good wrist watch. don't blame the consumer, they expect a portable device to be usable and stay nice as advertised for a reasonable period of time, like a year (people dancing about etc, you know!)

Nothing new (2, Funny)

LinuxInDallas (73952) | about 9 years ago | (#13643958)

I made the mistake of buying the Generation 4 (The one released just before the iPod photo) iPod shortly after it came out. The screen on that one scratched just as easily. Sad thing was, I would have been more than willing to purchase a protective case when I bought the unit but they were not out yet! I believe the nano owners are in the same boat.

no problems here (2, Informative)

rnd() (118781) | about 9 years ago | (#13643960)

I have had mine for over a week and carry it in my pocket along with a cell phone in the same pocket. No significant wear and tear so far, but the battery life is disappointingly inferior to what was advertised. I'd estimate it gets about 60% of the advertised battery life at best.

Re:no problems here (1)

moonbender (547943) | about 9 years ago | (#13644013)

That's very strange. From what I read, a new Nano should easily exceed the given battery life. The same was true for the revision 2 iPod mini. Unless you are running with the backlight always-on, I would assume that something is wrong with your player...

Re:no problems here (1)

BasilBrush (643681) | about 9 years ago | (#13644023)

People with new iPods often complain about poor battery life. That's because fiddling with it rather than letting it play increases battery usage. In a couple of weeks time when you fiddle with it less and let it just play more, you'll find that the battery life improves.

Oh, and don't estimate before making claims, actually charge it overnight, and then time what life you're getting out of it. I did exactly that on a 2 year old G2 iPod which was specced for 8 hours, and got 11.5 hours from it.

Focus on Industrial Design (4, Insightful)

SecretAsianMan (45389) | about 9 years ago | (#13643979)

Hmm. I have noticed threads in the past discussing similar failure modes with other Apple products: PowerBook paint chips, PowerBook palm stains, PowerBook warping, iBooks getting dirty, iPod battery life, mouse ergonomics. Perhaps with the emphasis on industrial design, Apple has given real-lift usability testing a back seat.

In their software, too, there are similar issues. For the most part, OS X is an ingenious, very user-friendly operating system, arguably the best implementation out there of a desktop Unix. But there are some rough edges. For instance, keyboard navigation is incomplete and inconsistent across applications (e.g. Cocoa vs Carbon). Perhaps Apple would have noticed that issue in usability testing if they had included more keyboard navigation users, and specifically, people who spent much time doing keyboard navigation in Windows.

Really, I would like to see Apple succeed, but to do that, they may need to focus more on the usability and reliability of their products.

it must have been a bad choice of material (1)

mianos (912355) | about 9 years ago | (#13643980)

Maybe on a budget? Let's face it, many mobile phones have similar screens and live in people's pockets. I have a Samsung and it's been in my pocket, with keys and change for 2 years. I'm truly amazed it's hardly got a scratch on it and certainly none that effect the readability of the screen. It's hard to believe.

Re:it must have been a bad choice of material (1)

Slashamatic (553801) | about 9 years ago | (#13644028)

And many people with mobile phones *do* have a problem with their screens. Is your Samsung a clamshell? In such cases the smaller external screen seems to be a bit better protected.

Re:it must have been a bad choice of material (1)

mianos (912355) | about 9 years ago | (#13644056)

No clamshell, I'd hardly be impressed in that case. It's a basic C100 model.

Itchy about the Scratchy... (3, Interesting)

rocjoe71 (545053) | about 9 years ago | (#13643986)

*Sighs with relief after not buying expensive music player*

How rotter, considering the depth of the market out there, Apple should understand that people buy iPods for the looks more than just about any other reason, and they ought to have made the screen out of something damn-near bulletproof-- now a scratch-resistant screen would be a really nice selling feature.

...And has anyone tried getting out their CD repair kit and burnishing in the scratch removal stuff onto the screen by hand? You know, that scratch remover supposed to be good enough not to interfere with CD optics, it must be good enough for your Nano screens.

The Ipod Nano (1)

Brundylop (886427) | about 9 years ago | (#13643991)

The Ipod Nano....

Impossibly easy to scratch

Piccie? (1)

jez9999 (618189) | about 9 years ago | (#13643994)

I've looked around all over the place and can't seem to find a picture of an example of a badly scratched Nano screen. Come on, are us non-iPod owners meant to just imagine this phenomenon? I want pictures!!!!!

Proof positive!! (4, Funny)

PollGuy (707987) | about 9 years ago | (#13644000)

I got an iPod nano last week, and yes, it has been scratching up like mad. And I'm not doing anything remotely bad to it -- just the kinds of things that "respectful" users do.

I've taken pictures of the damage and written up a log of how I've been using my nano. Here's a picture, [] and here's the full write-up. []

When's the recall?

Re:Proof positive!! (0)

Anonymous Coward | about 9 years ago | (#13644045)

Jesus Christ, dude, do you store it in an operating rock tumbler when you're not using it???

I've had a 3G iPod for well over two years now, and I can count the scratches on it with one hand. It's called "taking proper care of your stuff"-- look into it.

Brasso (5, Informative)

BlightThePower (663950) | about 9 years ago | (#13644012)

Use Brasso, the light abrasive normally used for cleaning brass. A little Brasso will bring a scratched screen up nicely and will also do for the back of the iPod as well. Don't be conned into buying more expensive preparations and products that people are trying to sell.

No excuses (4, Insightful)

John Paul Jones (151355) | about 9 years ago | (#13644022)

I got a black Nano the day after they were announced. I left the plastic on the front until my Nano cover [] arrived. No muss, no fuss.

All this bitching is useless. Protect your investment.

forget the Nano - buy an iRiver! (0)

Anonymous Coward | about 9 years ago | (#13644035)

I was very excited to get an iPod Nano. I've put in a couple times in my pants pockets and now the screen is so badly scratched you can barely see anything anymore. My friend carries his iRiver always(!) in his pockets and it doesn't have one single scratch. After playing around with his iRiver I found that I like it MUCH more than the Nano and ordered one right away the other day.

Ah, the cons of being little..... (1)

ShyGuy91284 (701108) | about 9 years ago | (#13644046)

I remember once having a Toshiba e310 PDA a long while ago. Thin, light, When I carried it, I put it in the thin case it came in, because I didn't want to make it any bigger. You wanna know what happened? The screen eventually cracked. I didn't recall putting a lot of force on it, but it still happened. I Learned a very valuble lesson that day. It doesn't matter how tiny your new device is, it should only be considered as small as the fairly-protective case you should be putting it in. Otherwise, your just going to run into problems like I did, and these people did. And yes, I know, my crack and their scratches are different types of damage, but they could have both been prevented by a good (or any in the case of the Nano) case most likely.
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