Tim asks: "I have just come through an experience with a web hosting company. Basically, a script on the server was compromised, because of incorrect security settings on the server, and used as a zombie phishing mailer script. My account was suspended for phishing, and through the course of several tickets, it was made clear that I had nothing to do with the phishing. Still throughout the entire ordeal, they refused to give me any of my files, saying that they could not be released now, or ever for 'legal evidence reasons.' So, here I am without a database (I should have backed up!), and without several files I was working on. What is your worst web hosting experience, and how have you dealt with it?"