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Software Options for Operating a Mid-Sized Hotel?

Cliff posted more than 8 years ago | from the digital-concierge dept.

Businesses 61

curly_dan asks: "Can readers recommend any software packages suitable for a mid-sized hotel (100 rooms + restaurant + bar + function rooms) to use for checking guests in/out, billing, housekeeping, reservations, financial accounting and all other necessary functions for a busy hotel? Their existing system (which I don't want to name) is clunky, fails often, and the telephone support team seem unable to use or configure their own product and are frequently rude to the hotel staff. I'm interested in hearing the experiences on the software packages those of you in this business have encountered."

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Suggestion: (2, Funny)

Musteval (817324) | more than 8 years ago | (#15267349)

Stop using MS Office for your hotel.

You're not getting anything past anybody by not naming it.

Re:Suggestion: (0)

Anonymous Coward | more than 8 years ago | (#15267371)

I was going to suggest custom building a large application in MS Access.

PLEASE IGNORE THE PARENT POSTER :p

Re:Suggestion: (1)

Achromatic1978 (916097) | more than 8 years ago | (#15267968)

You mean, like this [thedailywtf.com] abomination of nature?

Re:Suggestion: (1)

Senzei (791599) | more than 8 years ago | (#15270287)

You mean, like this abomination of nature?

The link doesn't work, but I assume you are talking about this [thedailywtf.com] . And no, it is not an abomination of nature, I am convinced that they contracted cthulu to handle that bit of programming.

Open source! (0)

Anonymous Coward | more than 8 years ago | (#15267487)

Whichever option you choose for your hotel, make sure it can integrate directly with the GDS to get you out on sites like www.CaliforniaSunHotels.com . These guys aggregate hotel inventory and sell it at discounts from Expedia and the like. You can also connect into them directly by loading inventory into the aresdirect.com product at hotelgeneral.com . The best thing about these guys is they all run open source software like Linux and Apache. You can see that in the bottom line by the commission they charge. Oh, and I happen to know one or two of the programmers there, and they rock!

My Suggestion (0)

Anonymous Coward | more than 8 years ago | (#15267352)

MS BOB.

- B. Fawlty.

Re:My Suggestion (1)

LoRdTAW (99712) | more than 8 years ago | (#15268299)

Manuel!

Check-Inn (3, Informative)

foQ (551575) | more than 8 years ago | (#15267380)

When I worked at a hotel (65 rooms, no restaurant), we used a product called Check-Inn. It had all of the features you mentioned, and was fairly decent. It wasn't awesome, but it wasn't too expensive, either. IIRC, they could do internet reservations in the latest release (which we weren't running).

Re:Check-Inn (0)

Anonymous Coward | more than 8 years ago | (#15270892)

I work for a hotel that is currently using the most recent version of Check-Inn and I disagree with the OP completely. This program is not powerful at all, has an incredibly limited feature set and interfaces poorly with telephone call accounting and online reservation systems. To add insult to injury, their technical support service is poor and they refuse to sell additional components (like call accounting, etc) unless the customer purchases their service plan.

Getting Check-Inn was the worst move we made in a long time and we are strongly considering cutting our losses and switching to a better program.

Re:Check-Inn (0)

Anonymous Coward | more than 8 years ago | (#15279978)

Well, I work in the IT Side of the industry and have some suggestions..

MSI DosPM System - Dos Based, very functional, fairly stable (Avoid chain selling though).. It is a mature system that can be interfaced with a CRS System (Able to run in a Server 2003 environment if done right)
MSI WinPM System - Windows based version of the same system, some additional functionality

Brilliant - Fairly new Windows based system with all the bells and whistles, this is pricy though

HSS - Linux based PM System, mature system, but not sure what the public version is like (The company I work for bought the rights to the code and modified as needed)

Micros (Fidelio, Opera) - Very Expensive, they have requirements (Mandatory system upgrades, etc..). Geared more towards hotels such as Wyndham Class Hotels.

There are many others out there, these are just some of the ones that I know of and have dealt with.

Oblig. (0)

rjamestaylor (117847) | more than 8 years ago | (#15267382)


Start here [google.com] .

If you find a package that sounds interesting, Google it. If you still have questions, submit an Ask Slashdot question and mention the ones that interest you along with an open-ended request for expert opinion.


I bet you'll have better luck getting a response.

actually (1)

way2trivial (601132) | more than 8 years ago | (#15267622)

in trade lingo it is Property Management Software.

PMS for short...

Re:Oblig. (1)

SEWilco (27983) | more than 8 years ago | (#15267654)

Isn't the term for the field "hospitality industry"?

Add "Open Source" to the end of that search. (1)

khasim (1285) | more than 8 years ago | (#15267699)

You'll find a few packages and a few stories.

Re:Oblig. (1)

curly_dan (700422) | more than 8 years ago | (#15269643)

So, let me get this straight. There's this thing called Google that will tell me anything I want to know? Well, I'll be. ;-) Actually, I was hoping to receive (and have) comments, anecdotes and suggestions from hotel tech support, sysadmins and others with experience in the field, rather than corporate marketing information. The posted comments have already given me a few pointers to systems that I had not heard of before. I know that for every crappy experience with a company or system there is a positive counter viewpoint, but as a generator of raw information for me to work with I'd say that AskSlashdot has delivered.

Re:Oblig. (1)

rjamestaylor (117847) | more than 8 years ago | (#15272199)

No doubt Ask Slashdot is helpful. I would just like to see some slight effort put into the request before a submitter asks everyone else to do that one's work.

Happy, happy, joy, joy.

Perhaps try using StarCom (4, Informative)

chesapeake (264414) | more than 8 years ago | (#15267397)

While it is aimed at residential colleges, it offers functionality for billing, events/functions, room allocations and a bit more. Having been involved in a company which uses it, it's ok, except that users need local administrative privileges.

Check it out here: www.starnetsystems.com.au [starnetsystems.com.au]

Be warned, it's fairly expensive, but probably not prohibitively so.

Keep the PBX in mind (3, Interesting)

pkhuong (686673) | more than 8 years ago | (#15267421)

You'll want to make sure that the new system interacts correctly and usefully with the hotel's phone system. Depending on that system, it could reduce the number of choices rather dramatically.

Software is just a tool (4, Insightful)

fm6 (162816) | more than 8 years ago | (#15267428)

Don't ask software geeks what's the best software for running a hotel. We may know software, but we know shit about hotels. You should ask other hoteliers.

Re:Software is just a tool (2, Funny)

imboboage0 (876812) | more than 8 years ago | (#15267503)

We know lots about hotels! Cheap ones anyway..... NOT THAT I'VE EVER BEEN TO ONE.

Re:Software is just a tool (1)

fm6 (162816) | more than 8 years ago | (#15268114)

Wanting to know is not the same thing as knowing, toots.

Re:Software is just a tool (5, Funny)

grub (11606) | more than 8 years ago | (#15267608)


We may know software, but we know shit about hotels

Perhaps he's hoping one of us stayed at a Holiday Inn Express last night.

Re:Software is just a tool (1)

Bob Gelumph (715872) | more than 8 years ago | (#15273987)

Try Eviivo Front Desk [eviivo.com] .

Re:Software is just a tool (1)

proverbialcow (177020) | more than 8 years ago | (#15267889)

I've worked in hotels for over ten years, and I have a Slashdot ID not too much higher than yours...

Re:Software is just a tool (1)

nbehary (140745) | more than 8 years ago | (#15268469)

giving up moderating this thread (honestly, probably wouldn't have anyway, don't know shit about hotel management software so this was the one commentso far i wanted to moderate), but......

you should have tied you're responses further down into this or something. no one who isn't moderating is going to read down, compare, and see that you really do know what you are talking about. (and, consequently, are really being constructive to the conversation.)

Re:Software is just a tool (1)

proverbialcow (177020) | more than 8 years ago | (#15270283)

I know. It just pisses me off when somebody knee-jerks a response like "This is a geek forum; only geek stuff here" and doesn't seem to realize that geeks sometimes choose other professions.

Re:Software is just a tool (1)

DavidNWelton (142216) | more than 8 years ago | (#15268777)

Sure, but the slashdot user population is big enough that for any given wierd niche, there are likely to be overlaps - in this case, geeks that know about hotels.

If you're willing to do some hacking, instead of paying money, this is worth looking into:

http://www.opentravelsystem.org/ [opentravelsystem.org]

It's based on OFBiz: http://www.ofbiz.org/ [ofbiz.org]

Kaching! (1)

Oldsmobile (930596) | more than 8 years ago | (#15268807)

But seriously guys, I've worked at hotels (work at one right now actually) as a cook, and I can tell you, that there is a real shortage of ANY KIND of software.

Be it inventory control, booking, checking in, personell management -you name it. Not only that, but most run over Windows, so you get the addittional problem of purchasing windows, running it and having the associated problems.

Now the way I figure it, anyone building a system based on linux, where interaction with the actual operating system on the part of the end user is minimal (think KnoppMyth) that STILL manages to do alot of math (count customers, inventories and extrapolate from that information ie. predict the future) without the end user having to worry about learning a whole lot of stuff (remember, we are talking about cooks who generally can't tell the difference between a computer and an ice machine, except for me of course), you would really make a $hitload of money.

Just my opinion based on my experience.

Re:Kaching! (1)

fm6 (162816) | more than 8 years ago | (#15270687)

But seriously guys, I've worked at hotels (work at one right now actually) as a cook, and I can tell you, that there is a real shortage of ANY KIND of software.
If that's true, it's certainly not because there is a shortage of software geeks willing and able to write it. So there has to be some practical or cultural reasons hotel people don't use it. If you want to automate your hotel, the first question you need to ask is why it hasn't already happened.

Re:Kaching! (1)

Lost Engineer (459920) | more than 8 years ago | (#15283150)

I've often made the same "if it hasn't been automated, there's probably a reason" argument... under other circumstances, but you have to consider the corrolary as well. If you've managed to find a real untapped market you could really make an assload of money and make a lot of peoples lives easier if you spent some time working on it.

Re:Kaching! (1)

fm6 (162816) | more than 8 years ago | (#15283166)

You're quite correct. But the first step on such a path is to figure out why the market never got automated. Because you're probably not the first person to realize that the market had never been tapped. Before you can succeed, you need to know why your predecessors failed.

Re:Software is just a tool (1)

sheddd (592499) | more than 8 years ago | (#15286845)

I run IT for a 350 room hotel (Perdido Beach Resort) [perdidobeachresort.com] . We use Visual One [v1s.com] . It's feature rich, point of sale is intergrated... but they add too many features all the time and it's buggy... updates are a pain because they break things. I'm also pretty familiar with Springer Miller; we upgraded systems ~4 years ago from an old AS/400 system... Our #1 choice was Visual one, #2 was Springer Miller. Good luck!

For an unpopular suggestion (2, Informative)

kognate (322256) | more than 8 years ago | (#15267526)

Filemaker is the solution you are looking for. Much of what you have requested has pre-built packages and companies like Soliant Consulting [soliantconsulting.com] or Excelisys [excelisys.com] or you could even do it yourself [filemaker.com]

Re:For an unpopular suggestion (1)

Captain Splendid (673276) | more than 8 years ago | (#15269818)

Seconded. FM has 2 big pluses going for it. It's highly customizable, and very easy to get started with. I use for at least half a dozen different things at work and home, and I'm not even getting half the functionality out of it I could be.

Roommaster (5, Informative)

way2trivial (601132) | more than 8 years ago | (#15267534)

free download to play with, never used anything better

Hands down THE BEST software if you like to run a hotel.. bar.. integrates nicely..lots of add ons, evey serialed upgrade has just rocked with wish fullfillment.. the forum is good for 'how do i's although the owner/author/president can get snippy when he feels a post just isn't appropriate....

www.innquest.com

I've worked days inn, marriott, best western, one holiday inn briefly, and three independents, innquest rocks..

you can create custom confirmation letters that adjust to the details of the bookings, with variables you set and using boolean logic.

try it.. I can't tell you enough how much I think it rocks. yes- I'll gladly be known as a innquest fanboy...

Oh yeah (2, Interesting)

way2trivial (601132) | more than 8 years ago | (#15267594)

and a Howard Johnsons..

Trust me.. download roommaster, play with the sample data.. it'll kill you with ease of use.

it does require win xp pro on all terminals..

First year we saved about 1k in postage by emailing our confirmations (independent motel) we also had much better communications because we had sent an email to everyone at point of booking, and again when their reservations had a deposit.. if we never recieved a deposit, 'usta be we'd cancel the bookings, now we send an email ahead, then recapture about half, then cancel the rest...

I have confirmation letters that know the difference between a rack rate, and a special that require a different cancel time, and prints the date they must cancel by (3 days ahead, or 14) automatically..

it can produce 99% of it's reports to PDF...

pay the pony, at a 100 rooms, get the enterprise edition, the extra reporting is well worth it.

THE ONLY THING it does not do that I wish it did today (Robert, are ya listening? I'm sure you've figured out who this is from the slacker typing style) is let me track rooms completed by which housekeeper... where the desk types them in, and I also wish I could move line items off the DESK FOLIOS only, so I could recapture missed call accounting interfaces (due to desk, not software error) to the rooms they belong to cleanly.....

Re:Roommaster (3, Informative)

mbadolato (105588) | more than 8 years ago | (#15267730)

I've stayed at hotels that let you book online and they use Roommaster (or an interface to it). It's always been smooth, and there's never been a hitch.

Re:Roommaster (0)

Anonymous Coward | more than 8 years ago | (#15267745)

I have to totally agree with "way2trivial". RoomMaster is excelent. Multiple names/folio's per room, unlimited timeless or automated desk folio's, an addon that lets you host your on online reservation system, that links in directly to your rooms database... Excelent group management, money management... Co-ordinates housekeeping, maintenance etc... As said above, you can customise letters to guests, reports and heaps more... I believe they even support a few keycard/lock systems...
It's definantly worth giving it a go!

MICROS (2, Informative)

DrWily (660114) | more than 8 years ago | (#15267649)

Stay far far away from a company named MICROS. Sure you may see them everywhere but their marketing and "support" are shady and underhanded. They will tell you that you need to upgrade every two years and if you say no then they will try to get anyone at your property down to the night auditor to sign a paper allowing them to do the install. They might even just come in and say they have to install then get the signature on the way out and you just signed away $10k to them.

Re:MICROS (1)

proverbialcow (177020) | more than 8 years ago | (#15267949)

You mean Micros-Fidelio [micros-fidelio.com] . I can vouch that their support is a little bit shaky, but I've never heard of them trying to force an install or upgrade on anybody who didn't want it.

Their latest system, Opera, is pretty cool. It's written in Java and run from a standard web server (in our case, on the intranet). I haven't had time to test this theory, but I'd be willing to bet that it would work just fine on a standard Linux box with Java and Samba installed.

Micros, the restaurant software, is pure crap. The back-of-house software requires SCO Vision to run. :/

Re:MICROS (1)

pupstah (78267) | more than 8 years ago | (#15268459)

Wow, talk about uninformed.

Opera is the high end product, and FINANCIALLY way out of the park. Fidelio Express, now in Version 3 would be a perfect solution for a hotel of that size.

As for your major mistake, only a REALLY OLD version of Micros restaurant software runs on SCO. RES (the most popular version of their restaurant software) had a new version (4) released in the past month, runs on Windows XP and Windows 2003 Server (and NT/2000/XP/CE clients). Again, a "junior" package exists which runs on the highly stable Windows CE and has the option of a Windows XP PC.

The recent "forced upgrades" come from Visa/Amex/etc's PCI/CISP/whateveritscalledthisweek compliance requirements. Please feel free to read up on them. That said, they aren't even mandatory, you can use a nonintegrated credit card solution just as easily as an integrated one... or continue to run software not compliant and hope you don't get caught and forced by the CC companies to pay huge fines.

Please, learn before you post. I work for a company that sells, installs and supports these very Point of Sale solutions for Retail, Restaurant, and Hotels. You've been trumped.

Re:MICROS (1)

proverbialcow (177020) | more than 8 years ago | (#15270508)

No, Micros 9700 (purchased new about 18 months ago) uses SCO's Vision product for all of the back-end reports and GUIs. (Another hotel I worked at (five years ago, true) used the 8700, which was all about SCO.)

As for the KISS-compliance thing, we did have an upgrade that encompassed that, but we were also upgrading to multi-property (Opera was chosen before any other property was in the works), so it wasn't like anything was forced on us. Nor at the hotel that used the 8700. Nor the hotel before that that ran various Fidelios for a decade, just like the other 600+ hotels owned by that company (Starwood, if you must know). The point is, if Micros-Fidelio had tried to force an upgrade on these folks, I'd probably have heard about it working in the accounting office as I do/did.

I was not using my response to endorse Opera; I was taking issue with what I perceived to be unfair criticism of Micros-Fidelio, as I would think you might appreciate, seeing as you sell their product. If you read my actual respose to the 'Ask Slashdot', you'd notice that I recommend finding an older version of Fidelio (I'd not heard of Fidelio Express), because Opera would be overkill and requires an Oracle license.

Re:MICROS (1)

pupstah (78267) | more than 8 years ago | (#15274348)

Express uses sybase.. version OLD. Yes, the 9700 and 8700 products use SCO, but those aren't really mainstream, especially not for the size of property the askee was requesting information for. Fidelio

btw.. Express is more for 50-150 room properties.

I fairly take back what I said, now understanding which product you were refering to. *shudder*

Re:MICROS (1)

proverbialcow (177020) | more than 8 years ago | (#15275468)

now understanding which product you were refering to. *shudder*

Agreed on the quantity of ass it sucks. That's why the new property is eschewing Micros for their POS and using Aloha.

The Hotel Reservation System (4, Funny)

ShmuelP (5675) | more than 8 years ago | (#15267709)

There was a wonderful looking [thedailywtf.com] , easy to use system documented a while ago on The Daily WTF [thedailywtf.com] . It was even shown to have a truly elegant architecture [thedailywtf.com] . Check it out, you'll definitely be surprised!

Software!?! (3, Funny)

Elitist_Phoenix (808424) | more than 8 years ago | (#15267771)

Mrs Richards: Now. I've reserved a very quiet room, with a bath and a sea view. I specifically asked for a sea view in my written confirmation, so please make sure I have it.
Manuel: Qué?
Mrs Richards: What?
Manuel: Qué?
Mrs Richards: "K"?
Manuel: Sí.
Mrs Richards: "C"?
[Manuel nods.]
Mrs Richards: "KC"?
[Manuel looks puzzled.]
Mrs Richards: "KC"? What are you trying to say?
Manuel: No, no-no-no. "Qué" "what".
Mrs Richards: "K what"?
Manuel: Sí! "Qué" "what"!
Mrs Richards: "C.K. Watt"?
Manuel: Yes.
Mrs Richards: Who is C.K. Watt?
Manuel: Qué?
Mrs Richards: Is it the manager, Mr Watt?
Manuel: Oh, manager!
Mrs Richards: He is.
Manuel: Ah Mr Fawlty!
Mrs Richards: What?
Manuel: Fawlty.
Mrs Richards: What are you talking about, you silly little man?!
[She turns to hotel maid Polly.]
Mrs Richards: What is going on here? I ask him for my room, and he tells me the manager's a "Mr Watt", aged forty.
Manuel: No, no. Fawlty.
Mrs Richards: Faulty? What's wrong with him?
Polly: It's alright, Mrs Richards. He's from Barcelona.

Re:Software!?! (1)

really? (199452) | more than 8 years ago | (#15271394)

Basil: "Is this a piece of your brain?"

Let me guess your current package... (1)

GuruBuckaroo (833982) | more than 8 years ago | (#15267846)

Resort Data Processing? Gotta love the DOS-based interface, crappy Pervasive database, and insulting support. My friend (tech guy for the resort) got threatened with a cancellation of the contract by the president of the company - on a whim. I've been trying to convince him to look for other packages for years.

Re:Let me guess your current package... (0)

Anonymous Coward | more than 8 years ago | (#15277325)

There is a newer version out with a Windows interface (and no, I haven't used it; we're still on RDP-DOS because we don't want to spend the money on the upgrade). For what it does, though, RDP usually works pretty well--it interfaces with our restaurant POS (Micros 3700) and PBX (intertel Axxess), it could potentially interface with other POS systems (e.g. gift shop retail), it works with timeshare and owner accounting, etc. It's not a trivial piece of software. Oh, and as of a week or two ago, it can be used in a PCI-compliant manner (see this tech note [resortdata.com] ).

On the other hand, when things go wonky, good luck trying to figure out why. And, oh, yeah, support likes to have you reboot the server...so I hope you're not running anything else on it. And support doesn't have a modern phone system; when there are no more techs available, you get a busy signal rather than hold. And being stuck on hold sucks, but being forced to call back. Repeatedly. Until you finally get through. sucks worse.

For PBX (1)

nikkoslack (739901) | more than 8 years ago | (#15267879)

I'd LOVE to build an asterisk PBX [asterisk.org] to run a hotel. That would rock so hard. I'd done the design for an asterisk installation in that type of environment, but have never had the opportunity to deploy it. I'd highly recommend it if you want absolute total control of your PBX.

embedded systems (1)

TwinGears (615184) | more than 8 years ago | (#15267959)

http://www.squirrelsystems.com/default.html [squirrelsystems.com] I have heard good things about these people and you can find them running all over, it's likely worth looking into. ;)

Fidelio (1)

proverbialcow (177020) | more than 8 years ago | (#15267977)

If you can find a used Fidelio 4 system anywhere, I'd recommend that. DOS-based (think Borland IDE), and configurable as all hell.

Failing that, if you can find a Fidelio 7 system, try that. It's Windows-based and a bit finicky, but basically the DOS-based Fidelio with a GUI and uses SQL instead of dbIII.

Opera, the current incarnation of Fidelio, would be overkill for your needs. (And requires an Oracle license.)

OMFG! (1)

FudRucker (866063) | more than 8 years ago | (#15268425)

what did hotels do before the invention of desktop computers?

How far back do you want to go? (2, Interesting)

way2trivial (601132) | more than 8 years ago | (#15269141)

I know more history than I've experienced myself.
But, in the period JUST BEFORE pc's were common, our hotel used a
1-Micros Cash register to keep track of all the rooms
2- 3 ring binder with 'graph' paper to keep track of availability
3- boxes like 4X6 index card boxes for actual reservations

process, you call the hotel, ask for a certain date, the agent steals the "book" from whichever phone (of three) it's sitting at, and looks at the two pages (rooms 1-40 on page one, 41-80 on page 2) and quotes availability and room descriptions /accomodations available without quoting rates-- this enables you to give up the book faster.. then using a rate sheet (one taped near every phone) quotes rates & details.. when getting the booking, you fill out a reservation form (about half a sheet of paper sized) with customers & reservation details
as soon as possible, you write this name in the book for their room in pencil.. you file the respad in the box for such by name.

a week-ten days later, their deposit (check or money order only) arrives.. you pull the name copy.. get the book- erase the name in pencil, write it again in ink.. then go to the micros and open the 'adv deposit' account.. ring up the check- and it prints a two-line comment on the respad as well.. now file the respad in the index boxes by date of arrival.

guest arrives, fills out stub card on registration card.. you ring up a payment from the advance deposit file, and the balance of what the guest paid at check in.. and print it off

each night, the auditor takes each card one at a time, and posts off the days charges...

at checkout, the balances get zeroed, and the top copy is the guests receipt.

Expanding on "the book" (1)

way2trivial (601132) | more than 8 years ago | (#15269155)

The book was hands down the most important database at the hotel
no backup was possible, if lost it would have been a nightmare to re-create..

it held two pages for each week of the year, (there were too many rooms to fit on one page)

it literally had to be passed from person to person during the day at an alarming rate

it's the only paper item I've ever used reinforcing rings on (and been glad of their existence)

occasionally a page would get so worn that it would be re-created by copying, but it was annoying because that stiff page wouldn't match the feel of the rest

when it was say, 25 jun and we had callers on the line for 4th jul, we'd spiel whatever details seemed likely before we'd give up the book to someone else (hissing, "take 415 for the holiday and I'll kill ya-- I'm selling it right now..")

And most important... (1)

arabagast (462679) | more than 8 years ago | (#15268880)

Check all the systems against the screenshots in Major Malfunction's infrared presentations. He seems to have 0wned most of the hotel systems out there. Couldn't find a URL to any of the presentations, but here is a Wired [wired.com] article that contains some information.

Epicor Scala (2, Informative)

Ed Almos (584864) | more than 8 years ago | (#15268972)

I can't speak for most of the Epicor software suite but I strongly recommend that you avoid their Scala product. It sucks, in fact let's say it sucks a lot.

Ed Almos

LMS (1)

Duckz (147715) | more than 8 years ago | (#15268989)

I work at a very large casino company with more than a handfull of hotels and several thousand hotel rooms, not exactly mid-sized, but the info may still be relevent to you.

We use Agilysys's [agilysys.com] Lodging Management Software aka LMS. I believe Agilysys has a price range that may suite your needs. It has all the features you mention, and if it doesn't, they can assist in adding in modules that can do what your looking for.

Hope this helps.

--
Duckz

 

I worked in this business for a long time (1)

g1zmo (315166) | more than 8 years ago | (#15270212)

Developing/supporting Property Management System (PMS)/PBX/Call Accounting interfaces and whatnot (large-scale proprietary stuff for some of the big boys - not commercial software) for hotels ranging from 80 rooms to 5000+ rooms. When I left the company I thought about starting a F/OSS PMS suite, but never persued it. Maybe I'll sit down this weekend and start to draw out some ideas. Maybe one day you'll see something on sourceforge geared towards mom-and-pop B&B's, small hotels, inns, and hostels. It might be me.

AutoClerk (1)

aricept (810752) | more than 8 years ago | (#15271623)

There's a company called AutoClerk [autoclerk.com] out of California that offers an eponymous set of software that works wonderfully for our hotel, which has pretty much the same setup you do - 100 rooms, restaurant, bar, meeting rooms. It will interface with various other systems, such as the PBX, and other point-of-sale systems. We're currently using MICROS POS terminals in all of our revenue centers. The MICROS terminals run on Windows 98; the back end MICROS server is running NT 4.51 I think.

AutoClerk is easy to work with, comes with decent training manuals and videos, and has good support, although labor costs are somewhat expensive. I'd reccomend checking them out.

Newmarket International (1)

egon (29680) | more than 8 years ago | (#15280740)

Don't know that much about the software, but I have a friend who works for Newmarket International [newmarketinc.com] . I know this is the kind of software they do, but I don't know how good it is. *shrug*
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