×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

MacBook Users Fix Trackpad Problem with Origami Paper

CowboyNeal posted more than 7 years ago | from the unfolding-answers dept.

291

yonnage writes "Some Apple MacBook owners are plagued with what seems to be a defective trackpad button. The button, when pushed, seems "squishy" and sometimes even unresponsive. While these MacBook owners are getting turned away at the Apple Genius Bars, they have come up with a custom and unique solution to the problem. A piece of paper, placed strategically under the battery pack where the trackpad is located, seems to fix this problem for most users."

cancel ×
This is a preview of your comment

No Comment Title Entered

Anonymous Coward 1 minute ago

No Comment Entered

291 comments

Could work, but for how long? (5, Insightful)

IntelliAdmin (941633) | more than 7 years ago | (#15634323)

Looks like the solution is to fold up a piece of paper, and put it under the actual mouse button. This might work for a little while, but it is a laptop. I can see this paper falling in some other part of the laptop, like say a fan or a hot battery - and you will have a more interesting problem of fire, or CPU death.

Disable USB Drives - Remotely [digg.com]

Re:Could work, but for how long? (4, Informative)

Shawn Parr (712602) | more than 7 years ago | (#15634528)

Actually if you look at the pictures (not sure if these articles have the full pictures, I RTFA'd earlier when it was posted on the Apple forums) the paper is held in a small circular indent above the battery. The battery holds it in place and it should not escape, unless Macbook batteries start swelling like the Macbook Pro batteries and push some gap into the mix.

Re:Could work, but for how long? (5, Funny)

KiloByte (825081) | more than 7 years ago | (#15634767)

the paper is held in a small circular indent above the battery

I wouldn't trust "circular indents" in a tossed about laptop. And what's the solution?

The force that holds the Universe together.

Duct tape.

(well, well, I would actually use some crappy adhesive tape instead of the spacecraft-grade variety, but you got the idea)

It's not quite that simple. (4, Funny)

Ohreally_factor (593551) | more than 7 years ago | (#15634541)

Looks like the solution is to fold up a piece of paper

It's not quite that simple.

The article is inaccurate. It says you you can fold an origami star or merely just fold the paper in a square. Neither of these methods will work. Instead, fold the origami (or other, but origami paper is preferred) into a crane, as shown here [monkey.org]. Then smash the origami crane with your fist, using a quick up and down motion, as if you were masturbating.

From here, follow the rest of the directions in the article, and your trackpad should soon be clicking like there's no tomorrow.

you COULD do that, (4, Funny)

killa62 (828317) | more than 7 years ago | (#15634325)

or you could just buy a malfunctional battery (one the buldges) and it'll just work just as well

Re:you COULD do that, (0)

Anonymous Coward | more than 7 years ago | (#15634381)

That's not a design flaw, that's an undocumented feature. The battery's expansion allows the button to keep working. Aren't they so clever?

Paper Over Hot Battery? (5, Informative)

PRC Banker (970188) | more than 7 years ago | (#15634329)

Paper over hot battery? Fire risk?

Re:Paper Over Hot Battery? (5, Funny)

gardyloo (512791) | more than 7 years ago | (#15634359)

No way. Rock crushes hot battery. Good ol' rock. Nothin' beats that.

Re:Paper Over Hot Battery? (1)

vostok4 (882885) | more than 7 years ago | (#15634593)

Yes, but clearly pen missle or even tiger claw will oust the rock in the end.

Ask Aziz.

Aziz knows.

Re:Paper Over Hot Battery? (5, Insightful)

Anonymous Coward | more than 7 years ago | (#15634488)

If your battery runs hot at 451F I think you're going to have problems either way.

Sounds like a decent way to burn your house down (4, Funny)

onlysolution (941392) | more than 7 years ago | (#15634332)

Are these the same batteries we saw pictures of heating up and warping a few days ago? Are these Mac users trying to make their own exploding Japanese Dells?

paper plus heat... (0)

Anonymous Coward | more than 7 years ago | (#15634333)

...uh oh ... Dude you've got a Dell!!

Jews - A threat to the world (-1, Flamebait)

Anonymous Coward | more than 7 years ago | (#15634341)

Jews are murderous, greedy people. They will kill you and take your land, of this you can be sure.

Is anyone else starting to see why the holocaust happened?

stupid Macbook tricks make frontpage? (5, Insightful)

Doppler00 (534739) | more than 7 years ago | (#15634350)

Why is it that a silly trick like this makes front page of slashdot? If I submitted a blog article of how I used a toothpick to fix the mousebutton on a generic ACME brand laptop would anyone give a care?

Same thing with this whole "discoloration" thing about the palm rests. People, laptops are machines, they wear out, they have flaws. It's like some people get so emotionally attached to their computer that if they see one flaw with it they have to write an article about it.

Re:stupid Macbook tricks make frontpage? (1)

popo (107611) | more than 7 years ago | (#15634378)


Agreed. There's a certain romantic aspect of fixing a 21st century computer with an ancient japanese folding trick, but the solution itself is a stretch. There are loads of other springy, resilient objects that would solve the problem more effectively.

Why is this on Slashdot?

Re:stupid Macbook tricks make frontpage? (3, Insightful)

Lehk228 (705449) | more than 7 years ago | (#15634399)

because the mac fanboys always claim apple has the best hardware out there, but from here it looks like apple is just as bad, if not worse than the average PC maker.

Re:stupid Macbook tricks make frontpage? (4, Interesting)

Baricom (763970) | more than 7 years ago | (#15634402)

The story isn't the solution; the story is that there's yet another defect with Apple portables. The somewhat recent changes to Apple's hardware quality are surprising considering the past obsessiveness with getting the design right. That's why these stories keep coming up.

Re:stupid Macbook tricks make frontpage? (5, Insightful)

ArbitraryConstant (763964) | more than 7 years ago | (#15634552)

"The somewhat recent changes to Apple's hardware quality are surprising considering the past obsessiveness with getting the design right."

Tell that to my G3 iBook and its 6 logic boards.

Re:stupid Macbook tricks make frontpage? (1)

DeadPrez (129998) | more than 7 years ago | (#15634633)

While I don't disagree with your analysis, the other side of the coin, there is another reason why this is news. It is because the MacBook series is actually pretty frickin' awesome, with machinations to be competitive on price with other Intel-based products. This of course leads to the point MacBooks can run Windows XP (for people afraid of change). Its a great laptop for geeks if they can lay down the pretty penny and get a solid build. Also a serious contender for company-issued laptops.. while Windows is a neat trick, OS X+MBPs have great built in security should someone lose it in the field...

If you are in the market it should also be pointed out the later production week models have some improved designs. Otherwise, I'd just keep in eye out on the price point.

Re:stupid Macbook tricks make frontpage? (4, Interesting)

masklinn (823351) | more than 7 years ago | (#15634650)

Duh. Mac systems have always been known to be extremely dodgy as far as rev1 is concerned, which is why veterans whose live doesn't require to immediately upgrade usually wait for rev2 of any hardware Apple produces.

iMacs, iBooks and PowerBooks always suffered high defect rates for rev1s, the difference is that since Apple had much less popularity, there were less switchers and we had fewer internets on the web, it was noticeably less publicized.

Apple's extremely bad record with rev1s is the reason why I'm still waiting before buying a mac. That, and the Core2 being released by the end of the year that seem to literally spank the Core (and AMD chips) perfs-wise.

Re:stupid Macbook tricks make frontpage? (1)

bursch-X (458146) | more than 7 years ago | (#15634743)

The Al books we're the bix exception to the don't-buy-v1.0-products-from-Apple-rule, but then again, the AlBooks were the revision to the disaster that were the TiBooks...
(I bought a 1st gen. AlBook, just to get rid of my awful TiBook and I did live happily ever after).

Re:stupid Macbook tricks make frontpage? (0, Troll)

mjwx (966435) | more than 7 years ago | (#15634651)

What do you mean by recently? Woz didnt leave apple recently.

Mac's have always produced low quality, hardware and software at inflated prices.

Re:stupid Macbook tricks make frontpage? (-1, Flamebait)

Anonymous Coward | more than 7 years ago | (#15634668)

Woz is a fat beardy cunt and he looks gay on a segway.

Re:stupid Macbook tricks make frontpage? (0)

Anonymous Coward | more than 7 years ago | (#15634771)

Is that you, Mr Ballmer?

The difference between PC and Mac users. (0)

Anonymous Coward | more than 7 years ago | (#15634382)

People, laptops are machines, they wear out, they have flaws. It's like some people get so emotionally attached to their computer that if they see one flaw with it they have to write an article about it.
Written like a true PC user. You going to go bitch to the explodingdog guy [explodingdog.com] too, or will you just concede the point that tasteless, emotionally deadened ignoramuses like yourself will never understand what makes us Mac users tick?

smugness, sodomy (3, Funny)

(fagging beta) (983460) | more than 7 years ago | (#15634394)

The real question is, do smugness and homosexuality cause mac use or does mac use cause smugness and homosexuality?

Re:stupid Macbook tricks make frontpage? (0)

Anonymous Coward | more than 7 years ago | (#15634495)

It would be a big deal if "ACME brand laptops" had at their stores a "genius bar" with techs with the title "genius" turned you away because there was absolutely no way uh uh that your mouse could be fixed. But here, you can buy another mouse for $2,000.

Why did apple have to call it a Macbook? (-1, Offtopic)

fermion (181285) | more than 7 years ago | (#15634357)

I think one good thing that Apple did was separate their consumer and pro lines of computers. You could have a PowerMac or an iMac. You could have a Powerbook or an iBook. The later would be cheaper machines, partly because of cheaper components, but also a reduction in style and quality of the "non essential" materials, like the case and the handling. It was understood that an iBook was not a Powerbook, and though many people bitched, the compromise was a mac for $1000, educational pricing.

So I think Apple is screwing themselves by combining the consumer and pro brand into 'MacBook'. All the quality problems, which are to be expected for a machine that is designed to a low pricepoint, are going to infect the pro line. We even see this with the iPod. The Nano, which was clearly designed to cheap and accessible, does not have the ruggedness of the original machines. I would like to see even more differentiation in brand so we don't have all the headline 'MacBook is a piece of crap, Apple doesn't support.'

This is another reason to hope that we have a creative *nix laptop in the next few years, a fully intergrated solution, not just hacked together like most of the MS and x86 stuff is. Perhaps Sun will become the new boutique of useful computing.

Re:Why did apple have to call it a Macbook? (2, Informative)

phalse phace (454635) | more than 7 years ago | (#15634420)

So I think Apple is screwing themselves by combining the consumer and pro brand into 'MacBook'.

Not sure what you mean by Apple "combining the consumer and pro brand into 'MacBook'," but:

MacBook = consumer-class notebook

MacBook Pro = professional-class notebook

Re:Why did apple have to call it a Macbook? (2, Informative)

Ohreally_factor (593551) | more than 7 years ago | (#15634548)

Well, they did drop the 12" PB, forcing those who want/need a smaller form factor to sacrifice for the cheaper MacBook.

Re:Why did apple have to call it a Macbook? (3, Insightful)

anti-drew (72068) | more than 7 years ago | (#15634556)

The GP is correct about the way Apple has changed their branding strategy.

Old:
* Brand: PowerBook
* Brand: iBook

New:
* Brand: MacBook
* Brand Extension: MacBook Pro

I'm sure Jobs would hate the comparison to fizzy water, but it's sort of like the transition from Coke/Tab to Coke/Diet Coke. Diet Coke is a brand extension of Coke. It's a definite consolidation under the new name. But really, I don't know if that's necessarily a bad thing and Apple is screwing themselves. It puts more weight behind the Mac name, and that might be a smart move if they want the Mac to seriously make inroads in marketshare.

double brand extension (1)

anti-drew (72068) | more than 7 years ago | (#15634566)

What's interesting, btw, is actually that the major brand is Mac. And really MacBook is already an extension of that. MacBook Pro is a double-extension. That's starting to reach shaky ground. Any further extensions -- "MacBook Pro Ultra-Lite", for example -- and it gets too complicated for most people to remember.

Re:double brand extension (2, Funny)

X43B (577258) | more than 7 years ago | (#15634594)

Oh I agree, it is way beyond the consumer to understand that a MacBook Pro Ultra-Lite might be.... 1)MacBOOL noteBOOL computer 2)Professional Model 3) Ultra low weight It would be much more intuitive if they would go with something like Dell and be the Inspiron E1705. 1)Insipiron, let me see, was that the notebook, desktop, small form factor...? 2)E--uhhhhhh what? 3)1705, so it is 1.705Ghz machine? nope, $1705, nope, uh? Yeah Apple is HORRIBLE with names, I'm off to buy a HP Pavillion WSXLJPILJPJS32165461, bye.

Re:Why did apple have to call it a Macbook? (0)

jd0g85 (734515) | more than 7 years ago | (#15634699)

Perhaps the old naming scheme would be cleaner:

iMacBook = consumer-class notebook
Power MacBook = professional-class notebook

Re:Why did apple have to call it a Macbook? (0)

Anonymous Coward | more than 7 years ago | (#15634434)

Most of the heat related problems are common to the MacBook and MacBook Pro. In other words, it's not the price of the machine, it's the vendor.

Re:Why did apple have to call it a Macbook? (0)

Anonymous Coward | more than 7 years ago | (#15634443)

You'll probably get modded into oblivion, but your point is dead-on. The Macbook _still_ has too many hardware bugs. You get alot of performance for the price, but it would be nice if Apple still had a product built like a tank with good styling AND high performance AND reliability for those willing to pay 25% more or so. AFAICT the last machine to fit the bill was the bronze g3, and build quality has just gone downhill since then as they've tried to trickle iBook cost savings up to the high end, ultimately merging them.

And the submitter's comments about the Geniuses and the Apple Store are no worse than I've experienced. They will tell you right to your face there's no problem, even when they know full well because people are trying left and right to return these so they can wait for the next hardware rev - yep, I got burned too. For shame, Apple. We need a reliable high-end portable!

Re:Why did apple have to call it a Macbook? (1)

barfooz (936184) | more than 7 years ago | (#15634463)

You had a pretty good point until: This is another reason to hope that we have a creative *nix laptop in the next few years, a fully intergrated solution, not just hacked together like most of the MS and x86 stuff is. Perhaps Sun will become the new boutique of useful computing. The Macbook IS that laptop... what else do you want?

Re:Why did apple have to call it a Macbook? (2, Insightful)

apflwr3 (974301) | more than 7 years ago | (#15634505)


So I think Apple is screwing themselves by combining the consumer and pro brand into 'MacBook'.

Yeah. They should make a better laptop and call it "MacBook Pro." (cough.)

The Nano, which was clearly designed to cheap and accessible, does not have the ruggedness of the original machines.

As per the name, the Nano was designed to be smaller than the iPod. And it is. "Ruggedness" has nothing to do with it.

Now, the Shuffle WAS designed to be the cheap and accessible iPod. But since it's flash-based, encased in plastic and has no screen, it's actually the most rugged of the three. The only way to kill a Shuffle is to drop it in water.

Re:Why did apple have to call it a Macbook? (0)

Anonymous Coward | more than 7 years ago | (#15634554)

I've heard of people accidentally snapping them off when plugged in (granted, the person who snapped it off was supposed to be vaccuming, so it's probably not too common).

Re:Why did apple have to call it a Macbook? (0)

Ohreally_factor (593551) | more than 7 years ago | (#15634553)

Perhaps Sun will become the new boutique of useful computing.

Mod Parent Up, +1 Funny!!

(Sorry, fermion. I couldn't help it.) =)

Same with Powerbook (1, Interesting)

Anonymous Coward | more than 7 years ago | (#15634369)

I had the same thing with my G4 Powerbook. The warranty covered replacing the assembly and it was fixed. The first warranty fix of many on that Powerbook.

Frankly, as much as I liked MacOS, Ubuntu is getting pretty good on the desktop these days and I'm finding it just fine on my Lifebook P1510. The Lifebook is light, usable and well-made and works nicely with Linux. Also, turning up to the colo to fix an outage last night and watching two people holding big heavy MacBooks while I'm using less than a kilo of ultra-portable was amusing.

This is too true (4, Insightful)

Flying pig (925874) | more than 7 years ago | (#15634744)

It's sad (but understandable) that IBM sold to the Chinese, because the combination of Ubuntu 6.6 and a Thinkpad is pretty good. This is in fact Apple's problem. The rest of the world has caught up and you CAN have rock solid industrial strength *Nix on a reliable laptop. I'm sorry, but dock icons that rise to meet you are a CGI too far for real world users. When I bought an Acer two and half years ago because there was no G5 Powerbook, people told me it would be an unreliable piece of crap. Actually it is solid, has never gone wrong, the battery still holds over 90% of original charge, and the only thing it lacks is built in Bluetooth. With an upgrade to a Maxtor 5400rpm drive and Ubuntu 6.6, it's still my main machine.

I watched a demo on a 17" X86 Powerbook the other day and I decided the ONLY real selling point was the screen, for road warriors. The downside is that in order to get the very thin design they must have made compromises, and I bet this is at the root of both the battery problems and the trackpad problems. Lots of research has gone into making reliable batteries with rolled construction - it is much harder to make a reliable thin battery.

Pfft..! (0)

andytrevino (943397) | more than 7 years ago | (#15634374)

While these Macbook owners are getting turned away at the Apple Genius Bars,

Get a load of these guys! Some "geniuses"...

Useless tricks become useful (3, Funny)

freemywrld (821105) | more than 7 years ago | (#15634379)

Woo! I knew all that origami that I learned while bored doing tech support would come in handy some day!

Re:Useless tricks become useful (1)

gbobeck (926553) | more than 7 years ago | (#15634417)

Woo! I knew all that origami that I learned while bored doing tech support would come in handy some day!


Just think... now there is a practical use for not only your skill, but for SCO stock too!

Re:Useless tricks become useful (1)

Fullhazard (985772) | more than 7 years ago | (#15634513)

This seems like more of a BOFH [wikipedia.org] technique to me.
"Oh, your laptop stopped working? Stick a piece of paper in it. It'll work fine" *leaves office before fire alarm activates*

Re:Useless tricks become useful (-1, Offtopic)

Anonymous Coward | more than 7 years ago | (#15634518)

I'm telling you, guys would do origami and have macs give the best head. Must be all that attention to detail and all that extra saliva (slobbering from being an Apple fanboi)

I'm calling dibs on freemywrld!

So what's your address? :)

Same problem... (4, Informative)

shadowmatter (734276) | more than 7 years ago | (#15634380)

I purchased a MacBook two weeks ago. At first, it was slightly irritating me. I like that responsive, affirming click when I press the mouse button. But then I realized that only the left and right sides of the button are squishy. The middle of the button doesn't have this problem, so train yourself to push it there. It becomes second nature quickly. (Perhaps YMMV.)

Or go into the system preferences and set it so that tapping the trackpad clicks. (Tapping it with two fingers to 'right-click' is nice too...)

- sm

Re:Same problem... (1)

ArsenneLupin (766289) | more than 7 years ago | (#15634717)

Tapping it with two fingers to 'right-click' is nice too...

Wouldn't it more intuitive if right-click was done by tapping with the pinky, and two fingers would give you middle click (think Emulate3Buttons)?

I know, when I'm confronted with a touchscreen, and feel the need to rightclick (to open contextual menues or whatever), I spontaneously use the pinky. Well, obviously it doesn't work (with most touchscreens anyways...), but it would indeed be a nice intuitive feature if they somehow found a way to implement it.

Re:Same problem... (1)

reverius (471142) | more than 7 years ago | (#15634782)

1) Who in the hell uses their pinky to click the right mouse button on a regular mouse? I use my middle finger. Middle-click for me is index + middle finger (when I don't have a middle button, and I'm using ChordMiddle in X).

2) How would a touchpad -or- touchscreen have any clue which finger you're touching it with!? I find that idea disturbing. All it knows is that you're touching it, with a certain amount of pressure, at a certain point. Is that enough data to decide which finger you're using?

Oooh now I get it. (0)

Anonymous Coward | more than 7 years ago | (#15634387)

I bet I know what a lot were thinking when they saw the headline. Origami fixes Mac. Bullshit! Oh, wait, not that Origami. See, this is why it helps to RTFA or even the summary.

One thing all these MacBook problems have shown me (4, Interesting)

opusman (33143) | more than 7 years ago | (#15634396)

... as a non-Mac user, is that Apple's after-sales service seems to suck. Sure there seem to be lots of hardware problems, but that's not really uncommon these days. However I would have expected reports of better service given Apple's reputation for "quality products" and the cult-worship it seems to get from it's fans. It's like it's giving a big "fuck you" to its users while at the same time expecting them to whoop and holler everytime Steve Jobs farts out something new.

Re:One thing all these MacBook problems have shown (3, Insightful)

ratbag (65209) | more than 7 years ago | (#15634520)

To provide a bit of balance - my Powerbook was delivered with what turned out to be a faulty PSU. One call led to the machine being collected the next day (at my request) and replaced. Since then I've had no problems whatsoever. More importantly, I'm enjoying using the best user OS out there, since I didn't take one dodgy machine to mean that all Apples are now completely unreliable.

And before someone feverishly responds "What does one data point prove?", I only mention this episode because someone is extrapolating a few noisy bloggers into "Apple's after-sales service seems to suck". I feel no need to make excuses for the supplier of my computer and OS, but my experience of Apple's after-sales has been wholly positive.

So label me "fan-boy": I think this platform deserves fans in a way that maybe vanilla PCs don't. I'm also a fan-boy for HP's DL380 servers, which is my bread-and-butter machine at work, in case you're interested.

Re:One thing all these MacBook problems have shown (0)

Anonymous Coward | more than 7 years ago | (#15634740)

...Since then I've had no problems whatsoever. ...


Dude... you're mellowing our harsh.

All about the Apple Care problem (4, Insightful)

ModernGeek (601932) | more than 7 years ago | (#15634611)

I've had excellent results when dealing with apple, however there seems to be a problem with their system. If you call to an operator and say, "I'd like to make a warranty claim", they will make the claim as long as you emphasize that it is for a faulty part. Otherwise, if you say, "My computer randomly shuts off" they will say you need phone support, because in essence, they are helping you diagnose a problem. I talked to one lady at AppleCare telling her I needed to make a warranty claim, and she said that I would need to purchase the three year plan so that I can get the one year of phone support. I asked her how to make a direct warranty claim, and she said I can't do that, I have to go though her, and purchase the agreement with the phone support. She told me I needed to pay $49/hr if I took the machine to a Genius Bar for them to diagnose and send it off. She spread FUD. Their purpose isn't to help people, it is to get those plans sold and extended. They are going about the whole thing the wrong way. "AppleCare sales are low, push them!" The applecare system needs to be revised. It used to be that the Genius Bar provided free help, and that you shouldn't have a problem with getting defective things fixed. I can see charging tech support over the phone to a certain extent (maybe each call gets a free 30 min, or everyone gets 30min/week for free based on your phone #/appleID), but this is just ridiculous. I'd be a much happier apple customer if they would simply help people without all this garbage. I feel like I'm taking an HP laptop to the GeekSquad whenever I talk to Apple. Like they are trying to make a buck off my problem with their product!

Re:One thing all these MacBook problems have shown (2, Informative)

Quantum Fizz (860218) | more than 7 years ago | (#15634777)

I'm a recently-converted mac fanboy (used to be a linux zealot until about 1.5 years ago). It seems to me most of the problems are with the latest rev of laptops, which I'm happily naive to. I only have a mac mini (actually it's my girlfriend's), and we haven't had any problems in hardware or software.

The other thing is that I know quite a few people with macbooks and none has yet had any problems as those mentioned on slashdot. My guess is that many mac users tend to be more active online than other laptop users, and hence make much more of a buzz when somethings wrong.

But anyway, my point is that with the desktops (mac mini or imacs) you've got a solid piece of computing machinery.

Why all the blogging? (4, Insightful)

Pliep (880962) | more than 7 years ago | (#15634411)

Someone must explain something to me. I am a European (Netherlands) so possibly it's to do with consumer laws or something.

When I buy a new computer / household device that does not live up to my expectations, I return it to the store and demand a refund or a new one that works properly. I always get what I want, including from vendors such as Apple.

Now why does no-one in the blogosphere think of that? Why start fiddling around with pieces of paper, toothpicks, reinstalling software, "trying this and that because a friend told me". Why? WHY?

GO BACK TO THE STORE AND DEMAND A PROPER PRODUCT!

Re:Why all the blogging? (1)

Anonymous Coward | more than 7 years ago | (#15634438)

Well let's see. Our options are:

1) Stick a little piece of paper under there, and think we are a smart cookie.
2) Send it in, wait a week (or six) for a replacement, meanwhile be out of a computer and unable to work effectively.

Which option is more convenient here?
Or better question: Which option provides better IMMEDIATE satisfaction?
There, NOW you understand the American attitude. It's not about what is the better solution, it is about what provides immediate satisfaction.

(Disclaimer: I am Canadian. The same goes for us. It's really a "North American" attitude.)

Re:Why all the blogging? (1)

ArsenneLupin (766289) | more than 7 years ago | (#15634735)

2) Send it in, wait a week (or six) for a replacement, meanwhile be out of a computer and unable to work effectively.

You forgot: ... and when it comes back, notice that all your data is gone and problem still isn't fixed

Ok, so for the "data gone" part, there are backups. But for the "problem still not fixed" there is no easy solution. Had that happen with a Fujitsu Siemens Laptop (broken Irda and Wifi). After the 3rd attempt I just gave up... Warranty is fine if the manufacturer actually fixes the stuff that they get sent back. But in practice, it's too easy for them to just hang on to the hardware for a week and give it back to you as is, hoping that after a while you grow tired of this monkeybusiness and just cope.

Which option provides better IMMEDIATE satisfaction?

Exactly. And it's not even about immediate satisfaction, but satisfaction at all!

Re:Why all the blogging? (1)

welshsocialist (542986) | more than 7 years ago | (#15634445)

Good luck trying that in the good ol' USA. You will get laughed out of the store. About 12 years, a dear friend of mine brought me a globe. This was when communism was ending, and as a result, my new globe didn't have the new nations on it. After 30-40 minutes of me geting angry and somesuch, they took back the blasted globe.

Communism will never 'end' (1)

Andrew Tanenbaum (896883) | more than 7 years ago | (#15634628)

As long as any man has an ounce of empathy left for his fellow man.

Re:Communism will never 'end' (0)

Anonymous Coward | more than 7 years ago | (#15634728)

hmm, interesting line... Lenin... Stalin... proletariat trying to "restore by force the vanished status of the working man from the Middle ages"... Democratic centralism...

Stop me when I get to the "empathy" for the "fellow man"...

I blame the switchers. (1)

Pink Tinkletini (978889) | more than 7 years ago | (#15634465)

People come to the platform expecting Apple to have the same shit service as companies like Dell and Toshiba, so they don't even bother trying. If they ever did, they might be pleasantly surprised; on the occasions I've had to send a computer back to Apple, they've paid for shipping both ways, and turnaround time has never been more than two days (not even during the dark Sculley-Spindler-Amelio interregnum).

Re:I blame the switchers. (1, Interesting)

Anonymous Coward | more than 7 years ago | (#15634691)

Dell has possibly the best support in the industry. I had a problem with my old laptop, turned out to be a faulty display. When I called support they asked me if I wanted someone to come over to my house. I said that would be difficult with my job, so they offered to have them come over to my workplace. The next day, the tech shows up at my desk with a new panel and installs it right there. With the 3-year standard service plan that cost me exactly $0. Can Apple match that? If so, I'm impressed, since Dell has been the best I've seen.

Re:I blame the switchers. (0, Flamebait)

pomo monster (873962) | more than 7 years ago | (#15634741)

Yeah, except Consumer Reports disagrees with you time and time again, most recently just last month [blogspot.com]. Apple consistently ranks at or near the top for free tech support; Dell at or near rock-bottom.

(Sorry about the link, I couldn't find a working non-registration page.)

Re:Why all the blogging? (2, Informative)

Anonymous Coward | more than 7 years ago | (#15634500)

> GO BACK TO THE STORE AND DEMAND A PROPER PRODUCT!

That works at many stores in the US, but it does not at the Apple Store. They charge a 10% restocking fee. December 2004 when I bought a new 17" PowerBook, it had a broken keyboard out of the box. Apple wanted a 10% restocking fee to replace it. That would have cost me almost $300. My other option was to send it in for repair, but Apple was out of the backlit keyboards so it would have taken over six weeks to get it repaired. After fighting with the manager for almost four hours the manager that showed-up for the next shift offered the solution of letting me return the laptop with the large restocking fee and then letting me buy a demo unit for $300 off. Since I was tired and was facing a three hour drive home, I gave-in. Paying that much for a used laptop sucked, but it was the best I could do.

Note: The manager and two Apple employees strongly suggested I not take advantage of Apple's DOA policy. The agreement you have to sign in order to request to take advantage of that specifically states that you will be charged a $400 handling fee if they feel that the device was not DOA or was damaged when unpacking it or during the initial use. I didn't want to risk that.

Re:Why all the blogging? (-1, Troll)

pomo monster (873962) | more than 7 years ago | (#15634710)

I was tired and was facing a three hour drive home...
The rest of your story is much more believable in this context. It's unwritten Apple policy to discourage red-state rednecks like you from buying Macs and thus polluting our userbase with dimwits and dweebs. See, if you Republicans were to start flooding the platform, our favorite applications would begin losing their distinctive Mac character and flair. That's why most of us longtime Mac users fully support this disincentive. Go back to Utah, hick.

Re:Why all the blogging? (3, Informative)

ArsenneLupin (766289) | more than 7 years ago | (#15634745)

That's why it is smarter to always pay expensive hardware purchases with your credit card. If the vendor gets silly, just let your credit card provider fight on your behalf.

I could never understand that, either (3, Insightful)

melted (227442) | more than 7 years ago | (#15634624)

I bought a Mac mini a few months ago and experienced wireless issues. I took it to the store and had it back in three days with wireless seeing some access points in the vicinity that I wasn't even previously aware of.

But you should see the GIGANTIC thread about this issue in Apple forums. Folks try everything except for the right thing - take it to the store and have it repaired or replaced. Some folks have been posting into that thread for MONTHS.

Not sure what it means (5, Insightful)

eyrieowl (881195) | more than 7 years ago | (#15634426)

but the volume of posts I see on Slashdot and Digg about fixes for various MacBook problems both astound and amuse me. I could write it off as very poor quality control on Apple's part...and there may be something to that, but I wonder to what degree the Apple users are being more picky than the average bear.... I, for one, can't imagine buying, say, a Dell laptop and getting at all exercised about the clicky-ness of its buttons. But here we have evidence that not only has it bothered many MacBook owners, but one of them was so concerned that he gave it the thought to come up with a completely unusual solution to the problem. So...was the quality control really THAT bad? or are people just being very sensitive?

First Generation (4, Interesting)

rramdin (857005) | more than 7 years ago | (#15634484)

You see problems like this all the time with first generation models, especially from Apple. Almost half of the Apple first-gen hardware that my friends and I have purchased over the years have been completely replaced by Apple within a year of purchase. Don't get me wrong, I swear by my PowerBook, but I'll never buy a new product before the kinks can be worked out.

Re:First Generation (1)

fatdog789 (982614) | more than 7 years ago | (#15634562)

That's funny. I've never had a problem with any first generation Dell or Thinkpad.

Re:First Generation (0)

Anonymous Coward | more than 7 years ago | (#15634598)

The difference between an Apple and a Thinkpad though is that a Thinkpad is actually high quality, whereas a Mac just looks pretty.

Re:First Generation (0, Troll)

binary paladin (684759) | more than 7 years ago | (#15634708)

That's because no one cares. And frankly, pre-OS X no one around here cared about Apple either. Say hello to a polarized topic.

I don't even buy first generation cars. First generation everything has kinks.

Re:First Generation (1)

kestasjk (933987) | more than 7 years ago | (#15634692)

Weird, there were no first generation kinks with my Dell Inspiron.

I'm not trolling, and I know I'll get modded down for this, but I can't help but enjoy seeing so many problems with Apple's products. We all know someone who looks down their nose at non-Apple PCs, and each one of these stories knocks these people down a peg.

eg "Did you hear about the recent root-my-mac-mini competition? Apparently there are loads of critical undisclosed vulnerabilities in OS X."
"Really? But OS X is UNIX [so how could it be vulnerable?]"
The worrying thing is that this was a doctor of Computer Science, my lecturer!

Maybe after enough of these problems are found fanatics will start to realise that we're using non-Apple PCs because we prefer them.

Re:First Generation (1)

rramdin (857005) | more than 7 years ago | (#15634747)

I've actually seen the number of problems go up remarkably in the last year or so. I think it some ways it can be attributed to rising popularity. Apple is probably changing the way the make their units to be better suited to more massive production. Also, with increasing popularity comes increasing publicity.

I also give Apple a little bit of wiggle room, as it were. Their products tend to be more aesthetically pleasing than most of their competition. Apple's computers (and other hardware), tend to be quite innovative and are often trendsetters in the market. Apple ise doing much of the innovation, instead of merely using proven technologies (for instance, Apple was the first company to use trackpads [wikipedia.org] on its laptops and to successfully market mouses [wikipedia.org] on computers). The price that you pay is that the technology hasn't been tested on a large scale, and you are apt to encounter bugs.

Re:First Generation (1)

schmu_20mol (806069) | more than 7 years ago | (#15634734)

Out of interest . . . how do you get to know which generation they are in for a specific product? (And what has been fixed?)

Re:First Generation (1)

rramdin (857005) | more than 7 years ago | (#15634774)

Apple maintains a site that lists all the models that have been released here [apple.com]. It doesn't quite say which are first-gens, but you can sort of intuit it. I pretty much remember all the announcements, so I can place them by date.

There used to be a great website that had a comprehensive listing. I lost the URL and couldn't find it on Google. But I remember that they made an application that let you see all the different models with pictures. It told you what they changed from revision to revision.

New marketing angle! (1)

ChePibe (882378) | more than 7 years ago | (#15634497)

Wow! This may not be great news for Apple and Apple owners, but it gives yet another use for an Origami Rock! [origamirock.com] I expect these high tech devices to find their way into the drawers of true Apple owners everywhere!

OMFGPONIEZ!!! Apple laptops have problems ?! (-1, Flamebait)

pawzle (985995) | more than 7 years ago | (#15634584)

Oh wow.. someone's reported a flaw in an Apple product ? Apple products must be shit ! I'll tell you people who can't put 2 and 2 together and get 4 why it's news when an Apple product has even a minor flaw.... It's because noone gives a RAT'S ARSE when any other manufacturer has a problem. A laptop made by anyone else has to EXPLODE before anyone gives a shit. Why is it not newsworthy if a Dell mouse button isn't designed perfectly ? Because it's just a cheap-ass Dell. Noone cares. People expect that ! Despite all the nutters who run around saying "oh Apple only has 6% market share therefore they're irrelevant", they are forgetting that it is 6% of a market dominated by thousands and thousands of vendors. And the old excuse of "Oh, but it's a separate platform" doesn't apply anymore does it ? Hello ? wakey wakey ? If they have that much market share of the Intel market, that makes them a serious force to be reckoned with ! Well, all that and the fact that Apple are renowned for making quality products. It's a testament to Apple that their machines don't have to explode to make headlines... they just have to have a slightly "squishy" trackpad button a small percentage of machines. Wow. Crucify them !

Re:OMFGPONIEZ!!! Apple laptops have problems ?! (2, Insightful)

The Wooden Badger (540258) | more than 7 years ago | (#15634649)

When you think about them running ads saying "It just works" everything comes into focus. Add to that the legions of Mac zealots.

Re:OMFGPONIEZ!!! Apple laptops have problems ?! (1)

dotoole (881696) | more than 7 years ago | (#15634666)

Apple have a good reputation and as such are held to a much higher standard than other manufacturers.

Re:OMFGPONIEZ!!! Apple laptops have problems ?! (0, Troll)

mjwx (966435) | more than 7 years ago | (#15634737)


Apple's world wide market share is 4% (OK 5% in the US but I'm not in the US) and that makes them pretty irrelevant to anyone except a graphic designer even if you try to squeeze an extra percent or two in there.

The market contains thousands of hardware vendors selling x86 or compatible (AMD64 for example) products, which would just happen to put them in the same group (they are interoperable with other vendors).

Earth to pawzle, there are more Intel PC's then there are Intel Mac's. You have more functionality in a PC, they are cheaper, more customizable and run more functional OS's (if the last point is true for a Mac, it is merely an expensive hardware platform).

the "br" tag (which stands for breaking return) helps to separate ideas.

I don't want to crucify Mac's, As a network administrator that has to deal with these horrible machines. I would much rather launch them into space (a "Mac Driver" if you will), barring that a simple bonfire will suffice.

Other MacBook problems (2, Informative)

otisg (92803) | more than 7 years ago | (#15634684)

For what it's worth, I just spent a few hours reading MacBook reviews, researching whether I should buy one or go with a regular Wintel laptop.
Here are the MacBook problems people wrote about:
1. the bottom gets very hot (one person compared it to a vulcano), not suitable for laptop work
2. plastic around the screen likes to come off
3. the white MacBooks get "stained" where people rest their hands. These stains cannot be cleaned with any kind of a cleaning agent.
4. trackpad problems like this one.

Guess which type of a laptop I'm now leaning towards? :(

Re:Other MacBook problems (1)

Nightspirit (846159) | more than 7 years ago | (#15634749)

Consider a tablet PC, the brand doesn't matter I suppose. Sure, they sound gimicky and cost ~$300 more, but you can get a 12 or 14" screen that can at any time become essentially an ultraportable. It's very handy for airplane trips, car rides, and even if you occasionally use your laptop in bed. Not needed as much if you can stand the small screens of ultraportables. I'm pretty happy with my Fujitsu t4010, but there are a bunch of other great brands, and even some linux tablets.

Re:Other MacBook problems (1)

papasui (567265) | more than 7 years ago | (#15634766)

I've had a macbook for a few weeks now (1.8 w/1 Gig ram). I use mine on my lap, the top left corner can get pretty warm (but not a lot worse than other intel based notebooks I've owned, and I've had 5 in the last 4 years) if it's plugged in but it's not skin burning. I haven't had any problems with mine.
I think it's people overreacting for the most part.

Re:Other MacBook problems (2, Insightful)

Quantum Fizz (860218) | more than 7 years ago | (#15634791)

Seems like you've made up your mind, but you might seriously want to consider the ACTUAL frequency of these problems, or whether it's just a few noisy bloggers. That said, go with the solution you truly think would be happiest, instead of being swayed by bloggers eitherway. Better than living in a world of buyer's remorse.

I can think of a better way to fix the problem (1)

DrXym (126579) | more than 7 years ago | (#15634716)

Return the thing for a replacement or refund. Or a class action lawsuit if you feel that strongly. These things are only a month old and people are resorting to potentially warranty invalidating hacks to fix overheating, CPU whine, case yellowing and now squidgy button issues when they should be kicking Apple for releasing a lemon.

Steps: (2, Funny)

kahei (466208) | more than 7 years ago | (#15634770)


1 -- Buy hardware from a company whose business model consists of selling brand hardware with particularly high margins.
2 -- High margins != high price. High margins > high price. High margins = high price + low costs.
3 -- ???
4 -- Profit! For Apple!

This is my first time ever with the 'Profit!' cliche and I promise it will probably be my last.

Load More Comments
Slashdot Account

Need an Account?

Forgot your password?

Don't worry, we never post anything without your permission.

Submission Text Formatting Tips

We support a small subset of HTML, namely these tags:

  • b
  • i
  • p
  • br
  • a
  • ol
  • ul
  • li
  • dl
  • dt
  • dd
  • em
  • strong
  • tt
  • blockquote
  • div
  • quote
  • ecode

"ecode" can be used for code snippets, for example:

<ecode>    while(1) { do_something(); } </ecode>
Sign up for Slashdot Newsletters
Create a Slashdot Account

Loading...