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O2 Xda Atom Exec Review

ScuttleMonkey posted more than 8 years ago | from the short-term-upgrades-rarely-are dept.

58

An anonymous reader writes "CNET has posted a full review of the new O2 Xda Atom Exec smartphone device. They were very impressed with the handheld, giving it their 'Editor's Choice' award. From the article: 'On its own, the Exec is a highly impressive, push e-mail enabled smart phone, but if you already own the first Atom, its upgrade worthiness is questionable.'"

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Printer friendly link (4, Informative)

Anonymous Coward | more than 8 years ago | (#15659356)

Text only version [cnet.com.au]

Incomplete editorial (-1, Troll)

Anonymous Coward | more than 8 years ago | (#15659359)

I don't understand how they missed this [pamspaulding.com] .

How much do they get paid (5, Insightful)

Anonymous Coward | more than 8 years ago | (#15659365)

for posting these fscking Slashvertisements?

How about this for a proposal:

- There are at most 3 slashvertisements for every legimate story

- slashvertisements are clearly marked as such

- subscribers can hide the slashvertisements on the front page

Re:How much do they get paid (1)

ObsessiveMathsFreak (773371) | more than 8 years ago | (#15659545)

There's obviously a fuzzy line marking where a gadget story ends and an advertisement begins. Some might say that there is no real distinction between the two. However, I think virtually all tech reviews can be considered advertisements, as the company manufacturing the product has usually paid, in some fashion, for a favourable review.

Re:How much do they get paid (2, Insightful)

GundamFan (848341) | more than 8 years ago | (#15659607)

My head hurts to even think about a "News for nerds" site that does not include technology previews and reviews.

Perhaps you ment to type a diffrent URL?

Re:How much do they get paid (3, Insightful)

Jerf (17166) | more than 8 years ago | (#15660114)

If I found a nifty gadget and sent a link into Slashdot, and I had no attachment to it whatsoever, I just thought it was nifty, how would you know?

If you think about it, honestly maintaining your cynicism (e.g., even if I said I had no attachement to the product, you're not going to believe me), and follow through the implications, I think you'll come to the conclusion that there are one of two choices: Stop talking about products entirely, or run things that somebody, somewhere is going to consider a "slashvertisement". All things considered, for the purposes of the site, the former is preferable.

I wouldn't mind a clear statement of Slashdot's advertising policy. On the other hand, I'd lay money they don't run every ad that gets sent in, because I bet they're getting at least 25 a day, and I wouldn't be surprised if they said it was in the hundreds per day (because of people re-submitting the same products over and over, not necessarily hundreds of distinct products). Presumably the editors actually think this is neat and aren't just being handed wads of cash. If you want to hand Slashdot wads of cash and get your product advertised, that's what the banner ads are for.

A "product" category wouldn't be all bad, though.

Re:How much do they get paid (1)

Aladrin (926209) | more than 8 years ago | (#15660489)

pda, smartphone, o2, slashvertisement (tagging beta)

Well at least one of your wishes came true.

It's a Pocket PC, Phone Edition (0)

Anonymous Coward | more than 8 years ago | (#15664126)



Smartphones have phone-like keypads. This has a touch screen, and is a Pocket PC, Phone Edition. Smartphones are limited into abilities, usually with only about 10 MB of memory usable, and often locked to what applications can be run (developer signed, or in many cases, operator signed). Pocket PCs have nothing like that limiting their use.

Handwriting recognition (2, Insightful)

BobTheLawyer (692026) | more than 8 years ago | (#15659371)

Does anyone actually find this usable? It's impressive it works at all, but I've always been frustrated by it, even when writing phone numbers and addresses.

Re:Handwriting recognition (2, Informative)

bleh-of-the-huns (17740) | more than 8 years ago | (#15659403)

That is the reason I went with the HTC Wizard/cingular 8125|8100/qtek 9200/imate K-jam...... It has a keyboard that slides out, with similair form factor, only slightly thicker. I used to use the HTC Magician/Imate Jam, which is is the Execs predecesor, it worked well for what I needed it for, although using the stylus for text messages was fine. I will pass on this particular model, and wait for the HTC Hermes, which will support UMTS, has a decent proc, and a keyboard that slides out.... Oh, notice the trend, HTC from Taiwan makes all the phones, including the Palm 700w/p, and all the HP ppc devices, including their phone models.

Re:Handwriting recognition (0)

Anonymous Coward | more than 8 years ago | (#15659631)

The Atoms and the HP rw6828 are made by Quanta, not HTC...

Re:Handwriting recognition (3, Interesting)

glesga_kiss (596639) | more than 8 years ago | (#15659434)

Like your other reply, I too bought a device with a slide out keyboard. I've never seen anyone regret that decission. You might be able to use handwriting for text messages but you do not want to EVER try it with vi over ssh. ;-) Also, imagine an "rm -rf" mis-recognition...

Mind you, there are some neat bluetooth keyboards you can get, such as The Virtual Keyboad [virtual-la...yboard.com] , so it's not all lost if you don't have one.

I've been using my phone/pda for a year or two and I still think it's one of the coolest and most useful gadget I have. Google in my pocket, access to my home linux box, a camera and an mp3 player. Everything I'd ever need most days. One piece of advice though; get one with WiFi, this is an absolute must. It's much faster than GPRS and it's free most of the time.

Re:Handwriting recognition (1)

larytet (859336) | more than 8 years ago | (#15659942)

check gomyplace - has a couple of nice features and does not require SSH

Re:Handwriting recognition (1)

ozbon (99708) | more than 8 years ago | (#15659959)

I'd agree that the HTC/iMate K-JAM [imate.com] is one of the best bits of kit around - I've had mine for about six months now, and already find it hard to imagine going back to a "normal" phone.

The slide-out keyboard is a fantastic idea - I hardly ever use the stylus/on-screen keyboard method at all. In fact, the only visible "downside" to it is that if you're using the keyboard to write messages etc., it's a highly visible clue to muggers etc. that you're carrying an expensive bit of kit. Then again, to me that just encourages me to be more careful - but it's the only downside I've yet found with it.

Re:Handwriting recognition (1)

mlk (18543) | more than 8 years ago | (#15659488)

I was lucky, the device I wanted had sold out, and I had to buy the model up (The HTC Wizard, with the side out keyboard). I tried to do a few days using the handwriting recognition to see what the £50 had got me.

I was impressed with the recognition, I could scribble out text, and it would be 80-90% right. But the component selection was a real PIA.

Other XDA models (0)

Anonymous Coward | more than 8 years ago | (#15659387)

See the rest of the XDA range [wikipedia.org] .

Sixth Post (-1, Troll)

Anonymous Coward | more than 8 years ago | (#15659401)

Sixth Cunt!

But does it run ... (-1, Offtopic)

The_DoubleU (603071) | more than 8 years ago | (#15659408)

Linux?

Re:But does it run ... (4, Insightful)

DrXym (126579) | more than 8 years ago | (#15659436)

A more relevant question - what damned difference does it matter what it runs, just as long as it works?

Linux PDAs have traditionally been cursed with buggy software, awful handwriting recognition, crashes and high prices. But hey, it runs Linux right? Certainly Linux is not the cause of these issues, but it seems symptomatic of certain manufacturers that they think they can release some junk and get people to buy it simply because it runs Linux.

Fortunately we're getting to the stage where Linux is reliable and mostly behind the scenes. What OS is running underneath is an irrelevance to most people. They'd rather that their PDA / phone did what it was meant to do, namely make calls, take notes, make appointments, store addresses etc. If it runs Linux then all well and good, but a piece of crap running Linux is still a piece of crap.

Re:But does it run ... (2, Interesting)

Chanc_Gorkon (94133) | more than 8 years ago | (#15660693)

Linux PDA's have not always been expensive. In fact, although not a PDA, the Nokia 770 is only $350. The big issue is WHY IN HECK ISN'T SHARP SELLING THE ZAURUS HERE!

Right now, if you want Linux on a handheld, you have to have one of four things: a Nokia 770, import one of the Zaurii from Japan(EXPENSIVE because you have to import it), flash linux on a perfectly good iPaq or other handheld or possibly installing desktop linux on a Sony UX180. That's it. Anyone remember the Agenda VR3? No I did not think so....

Re:But does it run ... (1)

kwalker (1383) | more than 8 years ago | (#15660833)

"... as long as it works." Considering that Windows PDAs only sync reliably and smoothly with Windows computers, yeah there are some of us for whom Linux on a PDA is a selling point. Some of us don't consider Windows to be the computer.

For me, the main reason I want Linux on my PDA (Even if it's an after-market mod like some of the Linux on HTC PDA projects out there) is because I get a development environment that doesn't require expensive Microsoft software, and can be extended in any way I want, not just any way they allow me. Right now, my Zaurus syncs via wifi to my computer at home, and via USB charging cable to my computer at work. Yeah, it was a bit of work initially, but it's on auto-pilot now and works reliably and smoothly.

O2 dont make anything (-1, Flamebait)

Anonymous Coward | more than 8 years ago | (#15659413)


they just rebrand other companies existing products (mostly HP and taiwans HTC) much like Verizon, Virgin etc etc

if you want better technology support the innovators not the leeches

Re:O2 dont make anything (1)

bleh-of-the-huns (17740) | more than 8 years ago | (#15659438)

You are not exactly correct. Up untill recently, HTC (not HP, HP's devices are also made by HTC), did not sell anything directly to the public, they design and make the devices which are then marketed to the larger brands like Dell, HP, Palm, and the PPC phone makers. HTC however purchased QTEK and another company I cannot remember, or partnered, either way, to begine selling directly to the public. They design and make the phones, and then customize them for the carriers, just like nokia does. You will find that the O2 version of this phone (HTC Prophet I think), is identical internally to the Qtek and Imate versions, but differ on the outside casing, and the Customizations (extended rom and radio rom).

Re:O2 dont make anything (0)

Anonymous Coward | more than 8 years ago | (#15659520)

This is one of the rare smartphones that isn't manufactured by HTC. It's actually made by another large OEM device company, Quanta (I believe they are actually the world's largest laptop manufacturer as well). The HTC Prophet, although similar in appearance is a quite different phone (TI OMAP Processor rather than Intel, for instance).

Re:O2 dont make anything (2, Informative)

Guy.Gregory (891062) | more than 8 years ago | (#15659523)

"HTC however purchased QTEK and another company I cannot remember, or partnered, either way, to begine selling directly to the public"

The name of the company you couldn't remember is Dopod, HTC just bought a $150m stake.

http://www.physorg.com/news68740895.html [physorg.com]

Re:O2 dont make anything (1)

mlk (18543) | more than 8 years ago | (#15659470)


if you want better technology support the innovators not the leeches

I don't get that comment at all.

Re:O2 dont make anything (0)

Anonymous Coward | more than 8 years ago | (#15659598)

I don't either. Maybe it's the leeches sucking at my forehead...

but then agiaian, thiis new styllus pen ha aas .. .

ooh! look! i can see myself in shiny screen! hehe hehe hehe hehe

It has no keyboard. (1)

Colin Smith (2679) | more than 8 years ago | (#15659445)

Useless!

I'll have one of these instead.
http://europe.nokia.com/A4142030 [nokia.com]

 

Re:It has no keyboard. (0)

Anonymous Coward | more than 8 years ago | (#15659475)

Yeah I agree. Have you ever tried writing anything longer than a few words using a stylus? Incredibly frustrating. I've got a HP6515, it's the daddy - QWERTY all the way. In 2 years time I predict the majority of phones (ie, computers) will have QWERTY interfaces as they gain more OS functionality.
Can I also just say that mentioning that it won "Editor's choice" is a dead giveaway that this is from a PR agency in that only people at PR agencies are stupid enough to think that anyone believes an editor at a commercial publication (which probably accepted ad revenue from O2 this month) is a credible judge of how good a product is?
Doyee.

eyeraw

Re:It has no keyboard. (2, Insightful)

hattig (47930) | more than 8 years ago | (#15659499)

Have you ever tried writing anything longer than a few words using a stylus?

Yeah, they're extremely accurate pointing devices for on-screen keyboards - far better than my thumbs trying to hit a tiny key. Also once you have the stylus in hand, you can use it to select the correct word from the 'word suggestions list', saving you time - although maybe this is a Symbian-only feature.

However handwriting recognition is still rather rubbish, I think the system on the original Apple Newtons is better than what Windows Mobile has.

Take a look.... (1)

Savage-Rabbit (308260) | more than 8 years ago | (#15659541)

... at the E61 [nokia.com] or the E70 [nokia.com] while you are browsing the Nokia site I think they have a newer Symbian version than the one you linked to. Design wise I especially like the E70. It folds open into a QWERTY keyboard and has a 352 x 416 pixels display which is better than my old iPaq had but it's quite small for the kind of features it offers. Personally I like Ericsson and Nokia phones better than the Windows Mobile powered ones like the Xda Atom Exec. Windows mobile phones are nice and well integrated but only if you are runnig Microsoft products wall-to-wall. If you want to connect to non Microsoft solutions, unless the phone manufacturer bundles solutions for things like Cisco VPN, Lotus Notes and Blackberry connectivity, you usually end up paying a tidy sum to acquire these capabilities.

Re:Take a look.... (1)

BenjyD (316700) | more than 8 years ago | (#15660256)

I had a chance to play with an E61 recently and really liked it. The new Series 60 OS is significantly faster, I believe partly because Nokia are using a new compiler now.

Re:Take a look.... (1)

Cederic (9623) | more than 8 years ago | (#15666509)


My E70 arrived this morning. It's rather nice. Extremely rather nice.

Known issues:
- Can't currently use SIP based VOIP through NAT; Nokia apparently working on resolution
- Web browser can run out of memory; N80 had same issue, Nokia resolved with new firmware

It's a very elegant device, I've been a fan of Symbian since my Psion MX5 and Revo and being a Nokia, it's got 5 hours talk time, 10 days standby and great voice quality.

I'm sure I'll find more I don't like about it, but I'm also sure I'll find more that I do like about it.

Now to find out how to get my personal email pushed to it without paying money to Blackberry..

Re:It has no keyboard. (1)

n_jed (301657) | more than 8 years ago | (#15663699)

Not really. I have the original atom and when I want to make a phone call I press the phone hardware button and use the touchscreen to enter the number.

Use my finger most of the time as well.

Is this another advertisement? (0)

Anonymous Coward | more than 8 years ago | (#15659459)

Huh punk? Is it? Well?

The future of PDA's (3, Funny)

Shaun Olsen (956330) | more than 8 years ago | (#15659529)

Ok guys, I've been using PDA's for the last 5-6 years or so, mainly for work and such and I just can't honestly imagine them getting further than they are now and laptops are just getting so much more viable as PDA replacements. Sure there are those certain times when a PDA is the only choice but as a wise man once told me "You're movin' with your auntie and uncle in Bel Air." I whistled for a cab, and when it came near, The license plate said "fresh" and it had dice in the mirror. If anything I could say that this cab was rare, But I thought "Nah forget it, Yo home to Bel Air." I pulled up to the house about seven or eight, and I yelled to the cabby "Yo holmes, smell ya later." Looked at my kingdom, I was finally there, To sit on my throne as the Prince of Bel Air.

Re:The future of PDA's (1)

Vorondil28 (864578) | more than 8 years ago | (#15659668)

Wow, I thought that was turning out to be an insightful comment, but the A.D.D. turn to a 90's sitcom theme song sort of killed it.

wow. what timing (0)

Anonymous Coward | more than 8 years ago | (#15659549)

just trying to get my atom working with ubuntu when this article came up. seems to be a problem getting the ipaq driver to recognise it.

hardware is pretty good, althpugh software has been pretty flaky. lots of crashes early on. it seems to have settlef lately though.

size is very small, but it fits into the pocket much better than the o2 xda2.

this st was made on it over the wifi link. very handy but long texts are tricky.

Wow! Can now store even more data in ROM! (0, Troll)

Jorgensen (313325) | more than 8 years ago | (#15659569)

I've got to get one of these. It can store data in ROM! Windows Mobile must be pure magic...

I know. My mistake. I actually read the article. I'm sorry....

Re:Wow! Can now store even more data in ROM! (1)

mlk (18543) | more than 8 years ago | (#15659593)

Re:Wow! Can now store even more data in ROM! (1)

GigsVT (208848) | more than 8 years ago | (#15659611)

Hah, just because some other idiot made the same mistake, doesn't make it true.

Fucking retard. Probably doesn't even know what "ROM" stands for.

you must be on crack (1)

Lawrence_Bird (67278) | more than 8 years ago | (#15659570)

to be willing to pay us$915 for something like that.  Let me shed tears for
the poor exec who has to carry a cell and seperate PDA at a fraction of the
cost. And if your company isn't buying then you really do need help with
your spending priorities.  No moaning about the cost of this or that when
you put one your credit card.

Re:you must be on crack (1)

Cederic (9623) | more than 8 years ago | (#15666547)


I just spent around $650 on a new phone - a Nokia E70. It arrived this morning.

For the use I'm going to get from it, the convenience it gives me, the fact it fits into my trouser pocket (when two separate devices wont), the satisfaction I get from owning it, and the opportunity cost involved (i.e. what else I would have spent the money on) I don't think my spending priorities are out of kilter.

I am not on crack.

Next big purchases:
- $3600 boiler replacement for my house
- $1800 refurbishment of my Indiana Jones Pinball Adventures table
- $35000 three wheeled motor vehicle

I suspect there'll be other large cash outlays (the automatic gearbox on my car is likely to die in the next few months, etc) but shit, I have a degree in accounting. Responsible handling of my personal finances is the easy part of my life.

I have the O2 Exec... (3, Informative)

Madcowz (904786) | more than 8 years ago | (#15659595)

I have the O2 Exec... otherwise known as the HTC Universal and I love it.

It does all of the usual PDA stuff as well as being my mobile phone, GPS (with additional matchbox sized receiver) and I can walk round town using MiniStumbler to detect open WIFI.

It syncs with Exchange so I can access my work public folders and Global Contacts. It also does email, texts, web, etc etc.

And yes... the Universal can run Linux: http://forum.xda-developers.com/viewtopic.php?t=35 972 [xda-developers.com]

Oh, nearly forgot, it also doubles up as an mp3 player with an additional SD card (up to 4GB). So quite a step up from my previous Palm V :-)

/Mad

Re:I have the O2 Exec... (0)

Anonymous Coward | more than 8 years ago | (#15659745)

I have it too. It's a bug-ridden, brick-like monstrosity.
As a phone, it's TERRIBLE. I've never used a phone that bad. As a PDA, it's great.

Re:I have the O2 Exec... (2, Informative)

Madcowz (904786) | more than 8 years ago | (#15659812)

AC, that's a shame. I had my fair share of resets when I first got it. Updating to the latest O2 Rom has helped out a lot. Since then it has been fine. Apart from sometimes hanging for a few seconds when opening up an app.

I don't think the phone is that bad either. I can get a signal both at home and work which some other phones haven't managed (poor signal area). The voice dial works well (but not over bluetooth headset so that is minus points).

Regarding it's size. Again, I don't think it is that bad. My last phone was a Motorola C775 or something like that and it was a useless brick. This is wider, but thinner and as long and it does loads more.

To be honest, I have heard lots of complaints and lots of raves about this item. I wonder whether there are different batches about causing these problems. Some people love them and they work well. Others hate them and they run like a brick.

May your next phone/pda bring you more joy.

regards,

/Mad

Re:I have the O2 Exec... (1)

larytet (859336) | more than 8 years ago | (#15659990)

btw MP3 player - check out my project no need for SD card, just pull the files from your home PC

Can we all agree, the C stands for crap! (-1, Troll)

Anonymous Coward | more than 8 years ago | (#15659735)

CNet isn't a partial review website, they are corporate puppets that will hand out "editor's choice" to any product in which they have received a large enough cash donation (i.e. bribe). Their reviewers are completely off the mark most of the times which suggests that they are writing against their own personal feelings about the product, instead trying to cater to what the cNet management wants them to write. They are so inconsistent in how they review products, like they will say one laptop is too expensive, but then claim another laptop with the same features and being more expensive as being a better value (i.e. the other laptop makers just paid them more money).

CNet is a glorified advertising website, promoting products whenever they get enough investment from corporations looking to inflate the buzz about their products. Their "reviews" are anything but neutral and independent of bias. I stopped reading CNet as a source of reviews and information long ago, and I tire when they are used as a source for reviews.

The C stands for crap, there are much better and more partial review websites out their like Anandtech and Tom's Hardware, etc, which are not afraid of telling you like it is because they are not taking corporate bribes to lie about their products, which is how CNet claims that something is an incremental upgrade, over priced, yet claims it is an editors top pick!

mo3 0p (-1, Offtopic)

Anonymous Coward | more than 8 years ago | (#15660148)

aacording tothis ProspectIs are to stick something are She had taken

I had one - sent it back, it's rubbish (0)

Anonymous Coward | more than 8 years ago | (#15660349)

I had one of these - absolute rubbish. One of the slowest pocket PCs I've ever used - and I've been carrying pocket PCs for 21 years.

It got to a point where I couldn't answer a call because the OS was taking so long to respond to a close operation - that was the point at which I took it back and picked up the vastly superior Imate K-Jam with the slide-out keyboard.

Closing an entry in the "notes" function took an astonishing 31 seconds on some occasions (I actually timed it), it was lagging all the time and often unstable. I had to not only soft-reset often but hard-reset (total wipe) too often - and that was with the absolute latest firmware of which there were a frighteningly large number of releases (this shows the unit was shipped too early). The camera is useless and so slow to come up you could quite literally pull another camera out of your pocket, turn it on, aim, focus, zoom and shoot far more quickly than this thing can respond to its camera software - clicking that photo button could take as long as 90 seconds to even bring the jittery camera up, when you took the shot you never knew exactly WHEN it took the shot so you'd often get the wrong photo or your subject would look away or move.

I tried a range of things including and overclocking utility which ramped the CPU up to 624mhz - that improved it slightly (almost to usable levels of performance in some cases) but it still wasn't enough. Trying more exotic things such as Pocket DIVX playback - which I could do on my older 400mhz Viewsonic PDA - simply didn't work due to compatibility problems.

It lacked hands-free (the KJam has this) and sound quality was ordinary at best - it's designed to be pretty but not to be used. The FM radio only works with their own particular headphones and I can't think of it being that useful for most (that's a personal thing I guess) - hands free was far more useful to me.

Imate and HP also sell this thing under their own branding (there's a lot of HTC units badge-engineered) and I wouldn't touch those either....

Re:I had one - sent it back, it's rubbish (1)

Zilch (138261) | more than 8 years ago | (#15664647)

The Atom isn't made by HTC.

Zilch.

no keypad? (1)

bunions (970377) | more than 8 years ago | (#15660893)

I'm having a hard time imagining buying a phone with no hardware keypad. I can be ok with handwriting recognition for the computer part of it, but I'm really gonna need an actual 12-key keypad for the phone part.

push e-mail enabled (2, Interesting)

sgt scrub (869860) | more than 8 years ago | (#15661105)

*** RANT WARNING ***

I think this "push e-mail enabled" market speak has been repeated one time too many. People actually believe it is some magical, only available via crackberry and crapchange servers, functionality brought via the heavens. It is called IDLE. IDLE has been available via IMAP for years. Lots of years. Many much more years!

type this to see for yourself.
telnet your.imap.server 143
a001 CAPABILITIES
* CAPABILITY IMAP4REV1 IDLE NAMESPACE MAILBOX-REFERRALS BINARY UNSELECT SCAN SORT THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND LOGIN-REFERRALS STARTTLS AUTH=CRAM-MD5 capabilies ad nausium....
a001 OK CAPABILITY completed

and that is from plain old uw-imapd

wooo woooo i have puuuush technology on my internet!

O2 xda2 user, good hardware, poor usability (1)

Fedarkyn (892041) | more than 8 years ago | (#15661484)

I use PDAs in a day-to-day basis since PalmIIIe.
after 4 generations of palms (last one was a zire 72), i finally took a PocketPC (o2 XDA II) only to consolidate all my gadgets in one.

basically my xda = PDA + cell phone + pendrive + mp3 player.

but zire 72 was way better than XDA ins terms of usability and shows me that PDAs have a lot to evolve, they must be not like computers and more like cell phones. adding a new contact with a photo is a burocratic procedure that convinces 99% of the users NOT to do it again (only to mention one example)...

A rose by any other... wait, no. (2, Funny)

Onan (25162) | more than 8 years ago | (#15665314)

Bahahahah! That has got to be the most atrocious company/product/model/version name that I've ever seen.

Take something that might be the chemical formula for oxygen molecules or might not, add an unpronounceable thing that might or might not be an acronym, add on another word that's currently being used by a completely unrelated technology, and top it off with a word that already means either a person or a system call, but never a piece of hardware, and you get a true miracle of impenetrable gibberish. I honestly think that it might be literally impossible to create a worse name.

Don't buy O2 or you will be screwed (1)

Jesus IS the Devil (317662) | more than 8 years ago | (#15666289)

Do not EVER buy anything from O2. This company is shady in its business practices.

Here's my story:

I bought an O2 Atom in Hong Kong a while back. Within 2 weeks the unit was broken and wouldn't turn back on. I went all the way to their repair center, and had to wait in line for over 2 hours to get service. And then they told me I'd have to come back another day. This is fine. However, when they notified me to go back, it was in the form of a specific date and specific few hours. I told the tech if I can come later since that time period was too restrictive. He wouldn't promise me anything. I'm like WTF! If the unit is fixed and is back at the repair center, why such a small window of time to pick up the unit?

Then, after I'd moved to Beijing, after about 2 months, the unit broke AGAIN. What an awful piece of machinary. So, I called up the O2 support line at 011-852-800-968-205. For hours on end it was not working, or was busy. Strange isn't it? So finally, after about 20 tries, about a day later, I finally get through. The tech told me it was ok to send the unit in via postal mail.

So, off I went sending the unit to Hong Kong's repair center. Now suddenly they refused to accept the package. Their initial claim was that there might be some sort of "tariff". I called up DHL and they told me there's no such thing. No tariff was due and nobody said that to the O2 Zone repair center.

Ok so now I'm getting worried, so I called up O2 and assured them there's no tariff due, and told DHL to make sure to tell O2 that there's no tariff for accepting the unit.

DHL tries again the next day. Once again it's rejected!!!! WTF!!!

This time, the excuse was that there's no "contact person". The day earlier I explicitly asked the O2 person on the phone who the contact person and phone number was. He told me to give them the support number 011-852-800-968-205. As for a contact person, he said there would be no such person, because any tech can accept it.

Now it's beginning to be clear to me that something fishy is going on with this O2 company. They tell me there's no contact person needed, and that if there are problems, to contact that number. Yet they refused the package again!

So, to recap, O2's product broke down on me TWICE within 4 months. Each time I went to get it repaired, there was some sort of obstacle, one after another. Is this pure coincidence, or purposeful neglect? You tell me.

All I know is, I'm NEVER EVER buying another crap from O2 again. You go ahead if you want to, but you might hear the echo "I told you so" later on...

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