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Microsoft Extends 360 Warranty to One Year

Zonk posted more than 7 years ago | from the break-it-now-if-you-can dept.

XBox (Games) 68

Gamasutra reports that Microsoft has extended the warranty on the Xbox 360, giving consumers one year from their date of purchase to receive essentially free repairs. This is being done to put the U.S. and Canada in line with the warranty offered in other parts of the globe, and is retroactive. From the article: "... [C]onsumers who may have already paid for an out-of-warranty Xbox 360 repair within one year of purchase will be eligible for reimbursement of their console repair charges. Microsoft notes that those who have already paid for such repair charges within their first year of ownership can expect reimbursement checks for the amount of their console repair in approximately 10 weeks. The company adds that reimbursements will be automatically distributed, so customers do not need to contact Microsoft directly."

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woot (1, Funny)

Anonymous Coward | more than 7 years ago | (#17337634)

Does that mean it's now the 365?

360-365 (2, Funny)

splutty (43475) | more than 7 years ago | (#17337684)

Hehehe. That's what I originally thought the article was about. A 360 day warranty replaced by a 365 :) That was actually rather funny :)

(As for the poster: XBOX360 would've been slightly more clear....)

Hopefully this will curb extended warranty sales (3, Interesting)

KingSkippus (799657) | more than 7 years ago | (#17337652)

Thank goodness. 90 days just isn't long enough to find all design flaws in a product, especially if you consider that there are probably a bunch of Xbox 360s sitting around in closets or under trees for a month or so before they actually get used. I wonder how many people didn't buy an Xbox 360 because of the really short warranty. I also wonder how many people are going to kick themselves now for buying one of those ripoff extended warranties.

I got mine at Micro Center a couple of weeks ago, which is currently offering a $100 rebate [microcenter.com] on both the core nad pro systems. If I were Microsoft, though, I'd be really pissed off at Micro Center. I had one sales person on the floor ask several times if I wanted to upgrade the 90-day warranty. "Are you sure? It's a great deal! And look at what you get!..." Of course being intelligent, I turned it down, over and over, ad nauseum.

When I got to the cash register, the checkout person asked yet again. When I declined, she actually said, "You really should get it. A lot of people have been bringing them back."

If I were even the least bit paranoid, I would have simply left my $600 or so of merchandise (the system, plus a couple of games, a controller, and a battery charger) sitting right there on the counter and walked out. Why the hell would I buy a product that the store clerks keep telling me, and seem convinced to the core, is defective? If I were Microsoft, I'd be tempted to stop selling any Xbox 360s to Micro Center at all. Stores telling customers repeatedly that your product is broken is most heinously not cool.

Fortunately, I'm not as gullible as a lot of people, and I'm not so willing to part with my sixty-something dollars for something that is statistically highly unlikely to happen.

Maybe this will help to take some of the wind out of their "sales" and get them to stop trying to scare the hell out of their customers.

Still, a hundred bucks back sure does take a little bit of the sting out of having to listen to their stupidity. If I were just a tiny bit more spiteful, I would drive up there today and tell them, "Hah hah!"

Oh, and P.S., a couple of weeks later, everything's working fine. ;-) My gamertag is Skippus. Look me up and maybe we'll throw down with some Texas Hold'em.

Re:Hopefully this will curb extended warranty sale (1, Funny)

Anonymous Coward | more than 7 years ago | (#17337780)

the core nad pro systems


freudian slip?

Re:Hopefully this will curb extended warranty sale (2, Interesting)

PingSpike (947548) | more than 7 years ago | (#17337804)

Stores push those warranties so hard because they're pretty much pure profit.

I particularly liked when I bought an $8 universal remote from best buy and they asked me if I wanted the service plan for it for $6.
1) Its an $8 remote. I kind of expect it to break.
2) Why would I pay %75 of the purchase price for a potential replacement in one year? If it breaks, I'll just buy a new one.

Re:Hopefully this will curb extended warranty sale (2, Interesting)

HappySqurriel (1010623) | more than 7 years ago | (#17337936)

The only time I ever paid for one of these was in High-School when I bought the Radio-Shack headphones ...

The headphones cost $15 and the extended warranty was $10 (IIRC) which seems expensive except that the warranty covered everything and was 3 years long; the beauty of it was that I owned a Sony Sports Walkman at the time and ran everyday, took the bus to and from school, and so on so any headphones would last 2 weeks to a month. I must have replaced those headphones 20 times in those three years so the $10 extended warranty was certainly worth it.

On a side note, even though I believe it is a rip-off, if I were buying a PS3/XBox 360 which only had a 90 day warranty I would splurge and get the extra coverage. From what I have seen too many systems which have CD/DVD/Blu-Ray drives or Hard-Drives have some sort of failure 3-12 months into the systems life to not have coverage in that time frame. (Note: I excluded the Wii because it has a 12 month warranty).

Re:Hopefully this will curb extended warranty sale (1)

Dev59 (953144) | more than 7 years ago | (#17339040)

The PS3 has had a 12 month warranty from day one.

Re:Hopefully this will curb extended warranty sale (1)

nacturation (646836) | more than 7 years ago | (#17347404)

EB offers extended warranties as well. They explain it's no questions asked... whether it's an accident or you drop it, you're fully covered and they'll simply hand you a new one when you bring it in. I've been sorely tempted to buy a game system, get the warranty, and then slam the system to the ground right then and ask for a replacement.
 

Re:Hopefully this will curb extended warranty sale (1)

whodunnit (238223) | more than 7 years ago | (#17338050)

A few weeks, huh?
My first one, lasted all of 4 hours, my second one lasted 8 months, I'm now on my 3rd.

Sure I could have skimped and not bought the 2 year service plan that I got, but I much prefer the service I've gotten for the first 2 failures, all it took was 10 minutes and I had a new 360 ready to go, instead of waiting weeks to mail it back and have microsoft fix it.

So, enjoy your roll of the dice... but statistically speaking the odds aren't in your favor. .... either that or I just have really, really crappy luck.

I'm sorry, but you have really, really crappy luck (1)

KingSkippus (799657) | more than 7 years ago | (#17338858)

Well, your first one would have not only been well within the warranty, but well within the return policy of the store where you bought it. Just pack it up, take it back with your receipt, and get a new one.

statistically speaking the odds aren't in your favor

That's really hard to believe. If it were true, then these stores (and Microsoft) would be losing money for offering these warranties, and since they don't (and in fact, as pointed out, make a huge profit from them), I'd say that the odds are much, much better that my Xbox 360 will work fine for quite a while.

If you do the math, using $60 as the figure for the two-year warranty that was offered to me, given that an Xbox Pro system costs $400, that means that for the odds to not be in my favor, one in every six Xbox 360s sold would have to break sometime between three months and two years. Actually, given that the price of the Xbox 360 will likely be much lower in two years, it would be even more than that, but for simplicity's sake, let's just say one in six.

I've heard all the stuff about overheating problems and such (I have mine in an open area, with several inches of clearance on either side of it and a foot or so above it), but come on, one in six? I'm sure that some folks have had your kind of luck and had two break, but I can't imagine one in six Xbox 360s breaking in the first two years. If it were that high, Microsoft would be positively going out of business for the number of units that would be returned in the first 90 days, and there's no way in hell they would bump that warranty up retroactively to a full year.

So thanks, I'm more than willing to roll the dice on that one, and that's a great analogy. If you pay $60 for an extended warranty, you're basically gambling $60 on your Xbox 360 breaking between 90 days and two years, a bet that almost every Xbox owner will lose when their console is still working fine after two years and beyond.

Re:Hopefully this will curb extended warranty sale (1)

ShadowsHawk (916454) | more than 7 years ago | (#17338238)

Nintendo offers a 1 year warrenty out of box. I was personally offered a 1 year warrenty by Gamestop. Not an additional year, just a 1 year warrenty. I didn't purchase it, but the woman behind me did. Mom probably isn't going to know or bother to check on the manufacturer warranty when she's buying Jr's Christmas present.

Re:Hopefully this will curb extended warranty sale (1)

Lehk228 (705449) | more than 7 years ago | (#17338522)

store plans are nice fo rthings that you don't wanbt to be going without during the replacement period, I got the 1 year plan from target on my wii so if anything goes wrong i can just bring it back and get a new one on the spot.

Re:Hopefully this will curb extended warranty sale (1)

Raenex (947668) | more than 7 years ago | (#17346508)

Good grief, you can't manage without a game system on the off-chance that it goes down?

Re:Hopefully this will curb extended warranty sale (1)

elvismofo (1030394) | more than 7 years ago | (#17338284)

Same experience at Circuit City, where I bought my 360 almost a year ago. I've probably used it almost every day since then (games & DVDs) and I haven't had a single problem yet. Keep your fingers crossed.

Re:Hopefully this will curb extended warranty sale (1)

Kelbear (870538) | more than 7 years ago | (#17338790)

You should've paid for the warranty. They weren't lying. Mine died in 6 days, my roommates in 2 weeks. The xbox has already popularized terms for its failures, "The red rings of death"(the system's indicator for internal hardware failure) and "bricked"(the heavy weight, uselessness, and rectangular shape of a dead xbox360) consoles. There are a large number of reasons for Xbox360s to die.

They're issuing a 1 year warranty from date of purchase now, but that doesn't mean that it wasn't a smart idea to buy an extended warranty at the time.

There's no point in adding, "Mine works." That's the implicit expectation of a product. There is no lower expectation you can have besides the product not being broken.

The class action lawsuit over microsoft breaking un-modded along with modded xbox360s with the fall update(11/30) was just in this same section of slashdot recently. Small unscientific sample of 125 polled got just over 20% having problems with their Xbox360 over in HardForum in the Console Gaming section.

This 1 year warranty won't win any gratitude, rather, it's helping to repair damage to their reputation. It's a fantastic console when it works, but considering the large amount of problems that can occur, this 1 yr warranty is just making amends.

Nevertheless, offering it after the fact is far far better than simply ignoring the problem. And their gaming division really has improved their image in my eyes.

Re:Hopefully this will curb extended warranty sale (1)

Jtheletter (686279) | more than 7 years ago | (#17339372)

The xbox has already popularized terms for its failures, "The red rings of death"(the system's indicator for internal hardware failure) and "bricked"

"Bricked" is a term for dead hardware that has been around for a long time before the 360. Its failure rates may be high, but c'mon, let's not rewrite history to claim this system is solely responsible for a totally new term for dead technology. For reference search for "bricked" and "ipod" and I'm confident you'll find articles from well before the 360 launch.

Re:Hopefully this will curb extended warranty sale (1)

Raenex (947668) | more than 7 years ago | (#17346518)

You should've paid for the warranty. They weren't lying. Mine died in 6 days, my roommates in 2 weeks.

Which both would have been covered under the 90-day warranty. Most items, if they are going to break, do so fairly soon. That's why the stores are happy to sell you extended warranties. They are a complete ripoff. By the way, I've had my 360 for almost a year now, still works fine.

Re:Hopefully this will curb extended warranty sale (1)

mypalmike (454265) | more than 7 years ago | (#17338822)

Exactly my experience at MicroCenter. "There's lots of hardware failures." "These things overheat." etc. I mean, I've been talked up about service plans before, but never have I heard salespeople use such deceptive scare tactics to sell those plans.

Do I smell a class action lawsuit?

Re:Hopefully this will curb extended warranty sale (1)

DarkJC (810888) | more than 7 years ago | (#17340906)

But...there ARE lots of hardware failures, and they DO overheat. Of course, lots is subjective, so really there's nothing you can do about it.

Re:Hopefully this will curb extended warranty sale (0)

Anonymous Coward | more than 7 years ago | (#17338824)

I would like to point out that, at EBGameStop at least, the 1-year warranty is a replacement warranty. If your system breaks, you bring it back and walk out with a new system.

While the Microsoft warranty is a repair warranty. Which means you have to package it up, send it to Microsoft at your expense and they'll repair or replace it at their discretion. Shipping could cost as much as the extended warranty, depending on how you ship it.

But it's up to you.

Same thing at Best Buy with a PS2 (1)

PoderOmega (677170) | more than 7 years ago | (#17338912)

This reminds me of when I bought my PS2 in 2001 at Best Buy. The person on the floor told me I should get a replacement plan because they had "allot of bad drives", then two employees at the checkout gave me the same garbage. I asked "Are you telling me you are selling a broken product?" They said no, but they were getting allot of returns. I responded with "If I taked this thing home and it doesn't work I can bring back and exchange it for 30 days right?", and they said "Oh, uhh, sure". Bastards, extended warranties are a rip.

Re:Same thing at Best Buy with a PS2 (0)

Anonymous Coward | more than 7 years ago | (#17339582)

Did your high-school English report card come with a warranty, by any chance?

Re:Same thing at Best Buy with a PS2 (1)

PoderOmega (677170) | more than 7 years ago | (#17340810)

No need to proof read anything, I'll aways have AC like you to do it for me.

Re:Hopefully this will curb extended warranty sale (1)

Blakey Rat (99501) | more than 7 years ago | (#17339290)

To be fair, there are a couple circumstances when an extended warranty makes sense:

1) When the warranty is offered by the same company that makes the product.
2) When the cost of the warranty is less than the cheapest repair cost.

I've very thankful I bought the extended warranty on my G3 iBook from Apple, since it happened to be one of those with defective motherboards... the warranty allowed me to have it repaired for free (several times-- god that thing sucked!) and then get a new laptop once it was obvious Apple really had no working G3 iBook motherboards and I could invoke the "lemon clause" or whatever they call it. In that one particular case, the extended warranty saved me money.

No, no it won't. (1)

justchris (802302) | more than 7 years ago | (#17345732)

Both Sony & Nintendo offer one year warranties on the PS3 & Wii respectively. The Wii (at least for now) comes with a 3 month extension out of the box if you register it on www.nintedo.com (not sure if the PS3 has something similar or not).

They still tried to sell me an extended warranty at Best Buy. Even after I told them it had a one year warranty. It said so on the back of the box! I don't blame the cashier, I know he was required to ask, but companies have making profit off of other's gullibility down to a science.

My friend did this (1)

dakrin9 (891909) | more than 7 years ago | (#17337800)

He called up this morning and they issued him a $140 refund for his previous repair bill. Unfortunately it's by check.. His experience here: http://emeraldcoasttech.com/gamut/?p=21 [emeraldcoasttech.com]

Unfortunate Checks (1)

Sizzlean (820489) | more than 7 years ago | (#17337850)

Be thankful it wasn't in rolls of nickels.

Re:Unfortunate Checks (1)

gnireenigne (147835) | more than 7 years ago | (#17346442)

With the metal prices these days, a nickel coin is worth more than face value. About 6.5 cents IIRC. Melt em down and turn a profit :-)

Re:My friend did this (1)

dakrin9 (891909) | more than 7 years ago | (#17337862)

Here's the transcript for those who don't like to click links: My 360 Story My Xbox 360 is only 6 months old and last week it crapped out. I assume it is an overheating problem because it would persistently froze up after being idle for a few minutes. The culprit is probably a fan failure or a shoddy job at applying thermal compound that gels the processor to the heat sink. I found plenty of other folks on various forums that have had the same trouble. "They'll be issuing a full refund for the repair cost ($140)"They don't make em like they used to. My Atari 2600 still worked when I fired it up this past summer - though it didn't cooperate when I decided to have my Atari party/BBQ. Even though the 2600 let me down you gotta give it props for giving me a few minutes of "Pitfall" action after having been unused and stored for approximately 20 years. I also have PC components that have been running almost 10 years with no failures. I assumed that my 360 had a 1 year warranty. That's a standard deal for consumer electronics. My old Nintendo Gamecube had a 1 year warranty, and I had to take advantage of that warranty (BTW: that was my best customer service experience ever). Microsoft must not have had much faith in their product because they only provided a 90 day warranty. Rubbish. I hesitantly chose to pay $140 to get it repaired and then I'll choose to pay $50 for a 2 year warranty. Though I am pleased with my choices I feel that I have been dry-run-up-in. Microsoft's Redemption This morning I read an article that was posted on digg citing a rumor that the 360 warranty would be extended to 1 year AND out-of-warranty repair costs would be refunded. I promptly called customer service (1-1800-4MYXBOX) and they confirmed the good news. They'll be issuing me a full refund for the repair cost ($140). The only bad news is that they said a check would have to be mailed instead of an instant credit card refund. Overall my customer service experience has been excellent. My console arrived at their facility on Tuesday and according to tracking info it will arrive back home today (Friday). Less than a week is a helluva turnaround.

In norway, the warranty is 5 years. (1)

arcade (16638) | more than 7 years ago | (#17337858)

And that, is by law. Consumer electronics, including mobile phones, have a 5 year warranty on fixing 'production errors'. Any equipment that fails before that time - without the consumer having done something stupid like dropped it into the water - is considered a production error.

Apple is having quite a bit of trouble with the government for trying to ignore that law. :)

Re:In norway, the warranty is 5 years. (0)

Anonymous Coward | more than 7 years ago | (#17338086)

In EU the standard warranty mandated by law against defects is 2 years. I never understood why them 'Mericans put up with such puny and laughable warranties... C'mon 90 days? We had 1 year warranties like 30 years ago!

I guess consumer protection isn't big in the States.

Re:In norway, the warranty is 5 years. (2, Insightful)

Blakey Rat (99501) | more than 7 years ago | (#17339464)

We tend to believe in such things as "freedom" here. If you want a longer warranty, you're free to buy from a manufacturer who offers one. Government mandated *anything* is stupid, at least anything beyond criminal acts, education, and defense-- and education is debatable.

That said, the way things are going, the US will be the same as Europe in another ten years anyway. Considering that New York recently removed the right to eat certain kinds of foods, Seattle (and other cities) have removed the right to smoke, etc.

Re:In norway, the warranty is 5 years. (2, Interesting)

Darkfred (245270) | more than 7 years ago | (#17340422)

Apparently the freedom you believe in is not your own, it is the freedom to be screwed by companies that make defective products. mmm "Freedom" you must like it hot.

I have always wondered why people vote against their own interests to help companies, parties and people who's only interest is to screw them as hard and fast as possible. All your argument really proves is that you, and implicitly us Americans, are just not smart consumers or voters.

Regards,

Re:In norway, the warranty is 5 years. (1)

Blakey Rat (99501) | more than 7 years ago | (#17340990)

It's a two-edged sword. If I'm not a savvy consumer, yes I can be ripped-off... I entirely understand that, which is why I don't have a credit card, I don't live above my means, and I don't buy crappy products that I know will break. Yes, there's a lot of dumb people. I don't think the government should come in every time some dumb person does something dumb and save them... as a responsible person, I don't want my tax money going towards that. I want my tax money going towards preventing crime, national defense, basic services (power, roads), and education.

If we're dumb voters and we destroy what we have, well, then at least we gave it a go and lasted longer than most governments do. But saying that people should lose rights because they're dumb voters is basically promoting a style of government fundamentally different from everything the USA has ever stood for.

Re:In norway, the warranty is 5 years. (1)

NeMon'ess (160583) | more than 7 years ago | (#17342428)

But saying that people should lose rights because they're dumb voters is basically promoting a style of government fundamentally different from everything the USA has ever stood for.

But again, that means you're supporting what the USA stands for even if it's against your self-interests. I think you're saying the USA stands for personal freedom over intelligence. Well since 1791 there's been lots of academic research and actual experiments into alternative governments. It's worth at least considering that perhaps personal freedom over intelligence is overrated. Maybe they should be weighted equally, or their balance shifted a bit.

Re:In norway, the warranty is 5 years. (1)

tlhIngan (30335) | more than 7 years ago | (#17338088)

And that, is by law. Consumer electronics, including mobile phones, have a 5 year warranty on fixing 'production errors'. Any equipment that fails before that time - without the consumer having done something stupid like dropped it into the water - is considered a production error.

Apple is having quite a bit of trouble with the government for trying to ignore that law. :)


And you guys wonder why you pay so much more for your stuff? (1 year is quite reasonable for a warranty for high-tech products given how fast they go obsolete, but 5?)

I suspect the grey market must be very big there, honestly, since I doubt imported goods suffer from that restriction, or if they do, why most manufacturers now insist on a receipt from an authorized retailer from the original country of purchase before even attempting to look at it for service (Nikon, for example). Either that, or the warranty claim process is so unnecessarily complex just to make it cheaper and faster to buy a new one.

Re:In norway, the warranty is 5 years. (2, Insightful)

bentcd (690786) | more than 7 years ago | (#17339014)

Most consumer electronics in Norway will have a manufacturer-warranty of 1-2 years on them that tend to act as no-questions-asked "get repairs for free" cards throughout the period. It is usually not problematic to get manufacturers to respect these warranties.
Beyond this period, consumer laws say that some items have a 2-year period and others (a bit poorly specified as "items that are expected to last longer") a 5-year period (from date of purchase) in which the manufacturer is responsible for any production defects. Getting manufacturers to accept complaints according to this law can get a bit trickier. At the very least, you often have to actually put down in writing what your complaint is and I am sure some people find this difficult.
These consumer laws will, of course, tend to increase the prices. We seem to be so rich, however, that we don't really care. In fact, retailers are making good profit from selling _even stronger_ insurance together with the gadgets (e.g. 3-year accident insurance etc.) so I doubt the consumer laws are holding us back any. (And price comparisons of my own vs various international webshops seem to indicate that consumer electronics are actually quite cheap in Norway - comparing intl. webshops to retail prices here I don't actually see any incentive to order from them, and that is _before_ considering customs charges.)
My own experiences with this is one time when I sent in my Thinkpad after 2 years (IBM's warranty was 1 year only) and complained that the power socket had become loose. They fixed it without giving me any grief. The other time, my dish washer started acting up (incidentally, 1 day before the law-mandated 5-year period was up). I called the retailer's appointed repairmen, a guy showed up, fixed the thing, noted the date and matter-of-factly informed me that I wouldn't have to pay for it.
But both of these were for products from high-profile, well respected companies. They tend to know the law and its practice well enough to not want to give their customers any grief over an issue that will eventually get ruled in the customer's favour anyway. If you purchase from less experienced/professional retailers, experiences may vary a lot. And if you've stumbled across one of the fly-by-night outfits you're probably better served just writing off your loss and moving on.

That makes the UK 6 years of warranty. (1)

jd678 (577145) | more than 7 years ago | (#17347814)

So, to clarify, in Norway there's a 1-2 year no-questions asked warranty, then a 5 year period where manufacturers are legally obliged to fix production errors?


We have the exact same here in the UK, except it's 6 years.

Re:That makes the UK 6 years of warranty. (1)

bentcd (690786) | more than 7 years ago | (#17424150)

That is generally the case for most high-profile manufacturers. They give you a 1 or 2 year warranty (that by law has to be better than what the consumer law mandates or they're not allowed to call it a warranty at all) and the general practice is that they won't pester you about the hows or whats or whys so long as the item is demonstrably malfunctioning (I'm sure there are exceptions for obvious cases of abuse, serial returners etc).
The 5-year period is, however, from date of purchase and not from the end of the manufacturer warranty (and for some items, it is only 2 years). As an additional point, if you have sent in an item for repairs of the same flaw three times and the flaw is still there, you are entitled to an entirely new product rather than a mere repair. As long as the malfunction is covered by the 2-or-5-year law.

In Finland i's 1 year minimum for ALL electronics (0)

Anonymous Coward | more than 7 years ago | (#17342124)

The Finnish law mandates one year warranty for *all* electronics. On top of that the law mandates warranty to extend to a time that it is reasonable to think the product should endure. What is reasonable is defined by average of the CONSUMER opinions. In other words, it's at least 1 year but for instance Xbox 360 it's reasonable to have at least roughly 3 years.

On top of that the officials enforcing the law are very ruthlessly efficient.

Re:In norway, the warranty is 5 years. (1)

jmorris42 (1458) | more than 7 years ago | (#17345182)

> Consumer electronics, including mobile phones, have a 5 year warranty on fixing 'production errors'.

And notice that in European countries things cost more, even after you factor in VAT and currency conversion. Guess what, you ain't getting a free lunch, you are getting an extended warranty bundled with the stuff you buy. Of course everyone knows extended warranties are a ripoff, too bad you don't get to choose whether to buy one, Big Mother Government made the decision for you. At least you might be getting a discount on that extended warranty by virtue of massive volume purchasing..... Sucker.

countermeasures (0)

otacon (445694) | more than 7 years ago | (#17337876)

Well as a 360 owner, this is definatley good news, considering the stories I've heard...but a good idea to prevent the hassle of repairs and warranties is to invest the 20 dollars on an intercooler, just in case, you never know when you are going to have a Madden marathon.

Re:countermeasures (1)

thecapn32 (1004481) | more than 7 years ago | (#17338450)

Although, I've heard bad things about the Intercooler. I've read several experiences around forums that say that the intercooler actually seems to cause it to lock up more often...I don't see how that's possible, but it's a known problem.

Re:countermeasures (1)

Duds (100634) | more than 7 years ago | (#17341348)

Simple. Because the 360's PSU is designed to provide enough power for the 360. The intercooler then tries to drag significently more out of it so you get the same problems as an overloaded PSU on a PC.

What Are They Smoking Up There In Redmond? (0)

Anonymous Coward | more than 7 years ago | (#17337880)

It's just like the backwards compatibility mess Microsoft has 360 owners dealing with. At first Microsoft denied that anyone cared about BC and then they finally relented under pressure to implement it and ended up doing a pathetic job of it. If they had either 1) stuck to their guns and not included it people would have gotten over it and moved on or 2) sucked it up and went ahead an implemented it right from the start.

Instead Microsoft is letting problems fester and then finally after the PR damage has been done finally agreeing to address the issue. The 360 should have had a one year warranty right from the start. One of my friends is the single biggest Xbox fan in the world. A complete and out of his mind fanboy over the first Xbox. He has yet to buy a 360 due to the hardware defects and more importantly because of Microsoft's handing of the mess.

extension? (1)

Andy Gardner (850877) | more than 7 years ago | (#17338022)

giving consumers one year from their date of purchase to receive essentially free repairs.

I don't know about the States but in the UK...

You are entitled to your money back if there is a fault with the goods, or they are any of the following:

* Unsatisfactory quality
* Not fit for their purpose
* Misdescribed (not what they are supposed to be)

I've never bought of heard or any appliance that didn't come with a manufacturers 12 month guarantee.

Re:extension? (1)

Blakey Rat (99501) | more than 7 years ago | (#17339390)

90 days is pretty standard for electronics in the US.

Of course, I don't know why I'm replying matter-of-factly to this post since it's basically just a "my country is better than your country" flamebait, but I guess I'm just a sucker.

(There's one from Norway a few posts up that's even worse. What do you guys expect us to say to that? 'Oh! 5 year warranty! I'll move immediately!')

Re:extension? (1)

Duds (100634) | more than 7 years ago | (#17341254)

Well the thing is, we get a 12month warrenty free with our 360.

Great.

Except you pay $399 for the Prem + $50 or so for the 12 month warrenty (before this announcement) = $449 + tax

We pay £238 for the Prem with the warrenty which is $470 + tax.

So you're still paying less before tax even if you take the option to buy our warrenty and I doubt anyone in the US pays the 17.5% sales tax we then do over that.

So even before this announcement you were still better off.

Re:extension? (2, Insightful)

kailoran (887304) | more than 7 years ago | (#17343286)

Uh, what's so terribly flamebaitish about a post informing people that in some countries it is illegal to offer such a short warranty?

Re:extension? (1)

Andy Gardner (850877) | more than 7 years ago | (#17345176)

90 days is pretty standard for electronics in the US.
Of course, I don't know why I'm replying matter-of-factly to this post since it's basically just a "my country is better than your country" flamebait, but I guess I'm just a sucker.

I appologise if the concept of protection for consumers offends you so. Having always been afforded the option of refund or repair for faulty goods it seems strange that a company wouldn't be held legally responsible for selling shoddy goods and felt that worth commenting on.

(There's one from Norway a few posts up that's even worse. What do you guys expect us to say to that? 'Oh! 5 year warranty! I'll move immediately!')

Assuming you're a rational human being I'd expect you to evaluate the concept and say 'Hey thats a pretty good idea, why don't we do that', or alternatively express why you think it's a bad idea.

Failing that of course I'd expect a redundant reply like the one you made.

Funny Wii story (1)

freeweed (309734) | more than 7 years ago | (#17338182)

What tickled me last month was seeing signs in the places that push extended warranties:

"Please be advised that all video game consoles only carry a 90 day warranty."

This was news to me, since my Wii states quite clearly in the manual that it has a one year warranty. Deceptive advertising? Naaaaaah!

Re:Funny Wii story (1)

tuffy (10202) | more than 7 years ago | (#17339210)

I think those are two different warranties: a 90 day one via the store and a 1 year one via Nintendo.

Re:Funny Wii story (1)

freeweed (309734) | more than 7 years ago | (#17339442)

I was paraphrasing the signs. It very clearly states "manufacturer's warranty".

There's really isn't any such thing as a store warranty on most things. The will possibly help you out with the manufacturer's warranty, but I've never heard of a store that goes beyond that - other than pricey "extended warranties".

Trust me: Wal-Mart doesn't "warranty" your product. They might exchange it for you, but they'll still be sending the broken one back to the manufacturer.

Of course, the rare exception will now be posted by 5 Slashdotters :)

Re:Funny Wii story (2, Informative)

Duds (100634) | more than 7 years ago | (#17341304)

And indeed they probably have to. I don't know about the US but in most countries (the UK for one) your contract of sale is with the store. They have to deal with the manufacturer while it's under manufacturers warrenty, not you.

Re:Funny Wii story (1)

DarkJC (810888) | more than 7 years ago | (#17340938)

Heh, that's funny, because I've heard the employees telling people at the local EB that both the PS3 AND the Wii only have a 90 day warranty when you buy them (despite them both having 1 year warranties). I guess it's just another deceptive pitch to sell you their 1 year. Now that the XBOX360 is officially a 1 year as well, I wonder whether they'll stop?

Re: Funny Wii story. - Wii has a 15 month Warranty (1)

trdrstv (986999) | more than 7 years ago | (#17343306)

"Please be advised that all video game consoles only carry a 90 day warranty."

This was news to me, since my Wii states quite clearly in the manual that it has a one year warranty. Deceptive advertising? Naaaaaah!

In North America the Wii has a 90 day warranty extention if you register it with Nintendo. So if you look through the pile of papers, one tells you where to go to make it a 15 month warranty.

Re:Funny Wii story (1)

ClamIAm (926466) | more than 7 years ago | (#17346032)

What tickled me

This doesn't exactly "tickle" me. I bought a Gamecube last December, and I knew for a fact that they came with a 12-month warranty. The checkout clerk tried to claim that it only had a 90-day warranty, so I should totally get that extended one.

Aren't there laws against this type of thing? It might not be "false advertising", but it's certainly "false".

Not in japan (1)

ufpdom (556704) | more than 7 years ago | (#17338270)

Its funny these extended warranty bits here in the US. In Japan where I get most of my electronics from I've never heard of or seen extended warranties in Japan. Any /.ers in Japan that can verify this?

Re:Not in japan (0)

Anonymous Coward | more than 7 years ago | (#17339454)

"In Japan where I get most of my electronics from I've never heard of or seen extended warranties in Japan."

Because in Japan, in one year, your product is 2 generations old and already replaced by sleeker, better, more stylish, products that are more inexpensive than your original due to manufacturing improvements.

And if it broke, it was made in Taiwan anyways, and you'd be embarrassed to try to return it because it'd be a known waste of time; technical and warranty support will only laugh at your efforts.

btw, the streets in the US are paved with gold.

Re:Not in japan (1)

patio11 (857072) | more than 7 years ago | (#17346962)

I've purchased, lets see, a PS2, three varieties of gameboy, and a Wii in Japan. I've never once been offered the extended warranty. Frequently they'll have me unbox the console immediately so they can put their store's stamp on the regular, 1 year, warranty card... as a matter of fact, the only time that didn't happen was at the Wii launch.

Re:Not in japan (0)

Anonymous Coward | more than 7 years ago | (#17348124)

I bought my digital camera (Fujifilm S9000) in Japan. I was offered an extended warranty, which was paid for using the points on my loyalty card that I'd only just earned by buying the camera in the first place! That was Kitamura Kamera, a chain store I've seen around Hiroshima-ken.

Well, it's about damn time. (1)

Dameian (913475) | more than 7 years ago | (#17338458)

My 360 has been sitting unused for at least a month now because of a 3 flashing red lights error. Conveniently for MS, it was only a few days before that my warranty expired. I decided to hold off on getting it repaired because spending half the cost of a new console for repairs seems a bit dubious at best. Now it will only cost me to ship it to them, which is far more reasonable... not to mention that the kids can now stop pestering me with their endless "When you gonna get the 360 fixed?" questions.
:O)

Re:Well, it's about damn time. (1)

MarkAyen (726688) | more than 7 years ago | (#17342500)

My understanding is that Microsot has been providing the packaging and a shipping label for mail-in repairs, so it probably won't even cost you that. My 360 is still working fine (knock wood) so I have no direct experience either way.

Re:Well, it's about damn time. (1)

Dameian (913475) | more than 7 years ago | (#17343852)

No, they said that I'll have to ship it to them. However, the repair and the trip back will be out of their pockets. That's good enough for me.

A whole year? *rolls eyes* (-1, Flamebait)

Anonymous Coward | more than 7 years ago | (#17338834)

Over here in the EU, consumer electronics have a mandatory one year warranty as part of every EU citizens statutory rights. Why doesn't the USA have consumer protection like this?

Just how retroactive? (0)

Anonymous Coward | more than 7 years ago | (#17339006)

So what about this guy? [slashdot.org] Frying an egg on your Xbox would obviously violate the warranty, but at the time, his warranty didn't exist. So does he get repairs too? Or is he up the metaphorical creek?

I wasn't too excited about this.. until (0)

Anonymous Coward | more than 7 years ago | (#17344490)

I wasn't initially excited about this news, having not had any problems with my 360 since I bought it (late Jan or early Feb of 06.) Imagine my surprise when I come home to a freeze up, error E79, then a red ring of death.

Well, at least it's covered now :)
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