Beta

Slashdot: News for Nerds

×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

Best Buy Acquires SpeakEasy

Zonk posted more than 7 years ago | from the who-owns-your-isp-today dept.

The Internet 285

spazimodo writes "From the announcement e-mail from Speakeasy CEO Bruce Chatterley: 'I am pleased to announce that Speakeasy has been acquired by Best Buy, an innovative and growing Fortune 100 company and the top consumer electronics retailer in North America. This is a significant milestone for our company as our new relationship will help us realize our goals of becoming the No. 1 provider of voice and data solutions to small businesses. It is important to note that though Speakeasy will now be a wholly owned subsidiary of Best Buy, we will continue to operate as a standalone, independent operating division with headquarters in Seattle.' As a longtime Speakeasy customer, it's too bad to see their business moving in this direction. Back in the day when I called up their support with a problem, and mentioned I was using an OpenBSD box as a firewall/gateway the response was: 'cool!' — slightly different from the response Comcast or Verizon would give. I can't imagine they'll be able to maintain that independence, and there's no way I'm paying a premium for Internet service to Best Buy."

cancel ×

285 comments

God Forbid (5, Informative)

Bananatree3 (872975) | more than 7 years ago | (#18501413)

I sure hope they don't turn SpeakEasy into another Geek Squad quandry. Consumerist has a nice quote on this: [consumerist.com]

A common refrain we hear from the former and current Geek Squad employees we've been talking to is that Geek Squad used to be awesome. Robert Stephens built up an award-winning company with a reputation for being the best in the business. Then he sold it to Best Buy and they turned it to garbage.

grammar preemtive strike (0, Offtopic)

Bananatree3 (872975) | more than 7 years ago | (#18501485)

quandary, not quandry.

Re:grammar preemtive strike (2, Funny)

Bananatree3 (872975) | more than 7 years ago | (#18501523)

...ahem...***preemptive***

Re:grammar preemtive strike (4, Funny)

Stanistani (808333) | more than 7 years ago | (#18501683)

*ahem*
spelling not grammar

Re:grammar preemtive strike (3, Funny)

Anonymous Coward | more than 7 years ago | (#18501829)

Anyway, "quandary" isn't even the correct word. He probably means "quagmire".

Re:God Forbid (5, Interesting)

huber (723453) | more than 7 years ago | (#18501507)

Best Buy did the same thing with The Musicland Group (Media Play, Sam Goodie etc..) Media Play was one of the best jobs i ever had. Everyone got along, corporate realized that every store location served different demographics and let the stores cater to those needs. Then Comes best buy with their one size fits all mantra. All of the sudden all employees have to sell so many "replay cards" a month or risk termination. They sucked to fun out of that place in less then a year. Next thing you know MusicLand is out of business. I hate Best Buy.

Re:God Forbid (2, Interesting)

hal2814 (725639) | more than 7 years ago | (#18502127)

Media Play went and bet of every losing horse in electronics retail. They focused on PC Gaming, video (VHS and later DVD) sales, CD sales, and books. Books sales was the only market they were in that can still make money today. While their store makeup made them something I dearly loved, they couldn't keep it up without fundamentally changing what they are. Best Buy may have killed them but they were already dying. This is a far cry from the Geek Squad that was on the rise when Best Buy purchased them.

Re:God Forbid (2, Interesting)

huber (723453) | more than 7 years ago | (#18502287)

Agreed to an extent. If in fact books were the best money maker in the store, then why did best buy destroy that section? They cut book inventory by 75% of what it was originally. We had almost everything in stock. That Changed into "sorry we don't carry that item."

They had managers and sales associates that knew they're departments and fired them ( at least at my store ) because they refused to push customers to buy those silly replay cards and other promotions. These employees were replaced by people with far less knowledge about the products they sold and frankly didn't really care about the customer.

They changed the dress code to a far more stringent attire and just simply sucked the personality out of its employees.

Sure Media Play may have been in rough shape, but the customers that shopped there always commented on our great and friendly customer service. Best Buy took care of that mighty quick.

Re:God Forbid (3, Insightful)

Lumpy (12016) | more than 7 years ago | (#18501601)

I would bet on it they will. BestBuy is known for taking something that is good and then leaning it out so far it starts to eat it's self. They started this in Geek squad by paying gutter wages, which gives you no skills techs and huge turnover. I actually get more clients from people screwed by Geek Squad that anyone else. Speakeasy will be the same. the rates will not go down but the QOS will drop to a level that the executives will deem acceptable to maximize profits. Also expect tactics used by companies like Vonnage that will make it near impossible to quit your service so switching to another provider will be incredibly difficult.

Everything Best Buy has touched they screw it up in the name of maximized profits.

Re:God Forbid (1)

Rude Turnip (49495) | more than 7 years ago | (#18501653)

This makes me wonder about other Best Buy acquisitions that I'm not as familiar with. Does anyone have anything positive or negative to say about that Magnolia home theater store they tuck into the corner of each Best Buy nowadays?

Re:God Forbid (0)

Anonymous Coward | more than 7 years ago | (#18502297)

Magnolia has always charged a major premium for marginally better goods. Your Westinghouse or Samsung screen with some Infinity speakers is going to look pretty much exactly as good or better than anything Magnolia sells you.

Re:God Forbid (3, Informative)

Billosaur (927319) | more than 7 years ago | (#18501733)

Forget the GeekSquad mess... Best Buy has been called out for having an internal web site that looks like their external one but with different prices [consumerist.com] . If they bring the same kind of quality to SpeakEasy, it's as good as dead.

Re:God Forbid (1)

cHiphead (17854) | more than 7 years ago | (#18502377)

Just wait till people are in a Best Buy and go run a Speakeasy speed test over the internal gigabit network... "Insane fast zomgz broadband! Free install by a Geek Squad member!"

There goes the last of the decent independent ISPs.

Cheers.

Re:God Forbid (2, Interesting)

MyDixieWrecked (548719) | more than 7 years ago | (#18501891)

Yeah, I really hope that doesn't happen. Geek Squad has earned itself a laughable status lately.

I got this email this morning (I use speakeasy for my web servers). So far, speakeasy has had excellent service. Between getting 3mbit/768kbit DSL line with 8 static IPs and 8 1GB usenet accounts for 85$/month (slashdot promo), their not blocking servers, and their incredibly fast response time for problems, the service has been top notch. Completely decimated verizon's service on all levels.

I've never liked bestbuy. To me, they're like the wal*mart of electronics stores. Sure, they've got pretty much everything, but they're constantly trying to sell you things. It's not about service with them, it's about getting every penny out of your pocket that they can. They have no soul to their spin.

I really hope bestbuy's deep pockets enable speakeasy to deliver better service rather than let it stagnate or deteriorate. I guess I'll just have to play the waiting game.

Re:God Forbid (2)

(A)*(B)!0_- (888552) | more than 7 years ago | (#18502139)

"To me, they're like the wal*mart of electronics stores. Sure, they've got pretty much everything, but they're constantly trying to sell you things. It's not about service with them, it's about getting every penny out of your pocket that they can. They have no soul to their spin."
I don't see how that's comparable to Walmart at all. Don't get me wrong - I'm up for a good bashing of Walmart as the next guy but my experiences at Best Buy have always been pushy salespeople who want me to get the protection plan and refuse to honor coupons. On the other hand, when you can find a Walmart worker, they're certainly not pushy and have little to no interest in being helpful. I don't enjoy shopping at either store (and so I don't) but I haven't found the shopping experiences very similar - other than they're both big box stores.

Re:God Forbid (2, Interesting)

Coraon (1080675) | more than 7 years ago | (#18502249)

Seeing as how evil best buy is and how worried alot of speak easy employes have got to be, I have to wonder. When are you guys leaving speak easy?

Suckage (4, Insightful)

ender- (42944) | more than 7 years ago | (#18501415)

Well that kinda sucks. I'm already saddened by the fact that I can't get Speakeasy at my current home. It was always worth the extra money for their service, and static IPs. Now I have to live with the fact that by the time I move to another house, Speakeasy will probably suck as badly as SBC. :(

Alternatives, please (1)

btarval (874919) | more than 7 years ago | (#18502061)

Wow - the Geek squad must have mod points. Anything critical of Speakeasy is getting mod'd offtopic or redundant.

I agree this really sucks. Though I don't have Speakeasy, I've heard nothing but glowing praise from people who do have them, and I'm sad to see a good competitor go down the toilet.

This raises the question as to whether there are any reasonable alternatives to Speakeasy left? Some ISP which will allow one to run servers, is reasonably honest (no false bandwidth throttling claims) and a cluefull tech support based in the U.S.. Or reasonably close on these.

Please spare me from suggesting either the Phone Companies or the Cable Companies.

Thank Goodness! (2, Funny)

Anonymous Coward | more than 7 years ago | (#18501429)

I had always lived in perpetual hope that Speakeasy would be offered in my area. To tell you the truth, it was rather draining, always being excited to check their coverage map. Now I can go back to deciding between the Cable Monopoly and the Phone Monopoly, like nature intended.

AMEN!!! (0)

Anonymous Coward | more than 7 years ago | (#18501431)

Back in the day when I called up their support with a problem, and mentioned I was using an OpenBSD box as a firewall/gateway the response was: 'cool!' -- slightly different from the response Comcast or Verizon would give. I can't imagine they'll be able to maintain that independence, and there's no way I'm paying a premium for Internet service to Best Buy

A match made in hell (1)

AngryNick (891056) | more than 7 years ago | (#18501437)

Speakeasy is a well-respected and geek-friendly ISP while Best Buy is making headlines [courant.com] for shady dealings.

All good things must come to an end.

Re:A match made in hell (1)

sfjoe (470510) | more than 7 years ago | (#18502213)

One time I was having trouble with my phone and I had Pac Bell out to fix it. The bonehead repairman managed to disconnect my DSL line (I wondered why he made a beeline for the door when he finished). I called Speakeasy and they told me "no problem" and had me back in business that evening.
I really can't imagine a shady outfit like Best Buy managing to keep that level of customer service. Does anyone have any recommendations for DSL?

Noooooooo (1, Insightful)

Lord_Frederick (642312) | more than 7 years ago | (#18501447)

Noooooooo!

Re:Noooooooo (1)

Harinezumi (603874) | more than 7 years ago | (#18502203)

DO NOT WANT!

Terrible mergers... (-1, Offtopic)

xtracto (837672) | more than 7 years ago | (#18501449)

Yeah, I hate mergers too. I just made a contract with NTL internet cable provider, which was merging with Telewest, and after two months it became Virgin Media after being bought by the Virgin group... geez, it seems UK will soon be Virgin Islands or something alike.

The problem with mergers is that they often lead to less competition (less companies, or the same number of companies both all owned by the same few groups). I hope that at least speakeasy does not stop offering they cool bandwidth service :)

Goodbye Speakeasy (1, Redundant)

3m_w018 (1002627) | more than 7 years ago | (#18501457)

Hello Blue Shirt morons.

I was a happy Speakeasy customer for about a year. Then I moved out of the country, and
had to cancel my account. I'm wondering what happens now, since Best Buy now has
access to my information :(

OpenBSD as a firewall? (-1, Troll)

Anonymous Coward | more than 7 years ago | (#18501461)

I'd sooner run a Windows firewall, or even the Mossad-backdoored Checkpoint Firewall-1, before I'd run a piece of crap like OpenBSD as my firewall.

Seriously, one time I called Theo DeRaadt (who is by all accounts a super-nice guy) at home for support, and he told me to FUCK OFF! Can you believe it?

Re:OpenBSD as a firewall? (1, Funny)

Anonymous Coward | more than 7 years ago | (#18501565)

I'd sooner run a Windows firewall, or even the Mossad-backdoored Checkpoint Firewall-1, before I'd run a piece of crap like OpenBSD as my firewall. Seriously, one time I called Theo DeRaadt (who is by all accounts a super-nice guy) at home for support, and he told me to FUCK OFF! Can you believe it?
It could be worse - if you called Ballmer at home and asked for Vista help, he'd probably beat you with a chair.

Re:OpenBSD as a firewall? (0)

Anonymous Coward | more than 7 years ago | (#18502423)

Seriously, one time I called Theo DeRaadt (who is by all accounts a super-nice guy) at home for support, and he told me to FUCK OFF! Can you believe it?

He was busy patching security holes... in your mom.

Alternatives? (0)

Anonymous Coward | more than 7 years ago | (#18501471)

I realize that nothing has changed yet regarding Speakeasy. But are there any other ISPs that don't suck?

Re:Alternatives? (0)

Anonymous Coward | more than 7 years ago | (#18501739)

Lots of DSL providers don't suck. Unfortunately, the same cannot be said for most DSL upstream providers.

Re:Alternatives? (1)

Paulrothrock (685079) | more than 7 years ago | (#18501777)

Yes, there are. Unfortunately, none of them are offered in your area.

And if you even think that you can get your community to roll out your own ISP, you'll find that, at least in PA, you have to get Comcast and Verizon's permission.

Re:Alternatives? (2, Funny)

Anonymous Coward | more than 7 years ago | (#18502189)

--
I don't reply to Anonymous Cowards.
You just did, jackass.

Re:Alternatives? (1)

billdar (595311) | more than 7 years ago | (#18501923)

A buddy turned me on to Sonic.net.

Their tech support is great, I've called them several times for line issues and not once have they asked me to reboot, run windows, check the power cord, etc... And since they run over ATT's line, they handle dealing with ATT.

The only drawback I've had with them is setting up DNS records when they host a domain. The automated feature isn't running, so you have to call them with a set of IP's to get it updated. Still fast, just kind of a pain.

Re:Alternatives? (0)

Anonymous Coward | more than 7 years ago | (#18502359)

I was going to say Sonic too. The low end service was the same price as SBC, but I could get faster speeds and fixed IP addresses cheaper. The speed is as advertised, and I haven't had a Gateway or DNS outage in two years.

DSL speedometer (1, Insightful)

140Mandak262Jamuna (970587) | more than 7 years ago | (#18501487)

I have used speakeasy's broadband speed tester a lot. What are they going to do next? How many square inches of plasma screen you get per 1000$? displayed using their distinctive dsl speedometer animation?

I'm all for this.....IF (1)

fotbr (855184) | more than 7 years ago | (#18501489)

it means I quit getting pestered about buying AOL's "service" every time I run in to BB for anything.

Granted, I only shop there if I can't wait 3-5 days for shipping, but its still damned annoying.

Re:I'm all for this.....IF (1)

omeomi (675045) | more than 7 years ago | (#18501793)

it means I quit getting pestered about buying AOL's "service" every time I run in to BB for anything.

Nah, now it's those damned "free" magazine subscriptions...

well (1)

hyperstation (185147) | more than 7 years ago | (#18501499)

rest in peace speakeasy, a halfway decent provider of DSL and VOIP services. are there any other naked pair (no landline phone service required) providers out there?

Well there goes nothing.... (2)

LordPhantom (763327) | more than 7 years ago | (#18501503)

Let's think about this for a moment:

ISP for geeks now owned by a company that is beholden to "big media" interests.

I'm sure this will end well....

Sad (3, Interesting)

Moridineas (213502) | more than 7 years ago | (#18501517)

I felt like I had been punched when I saw the email this morning.

silly to feel like that over an ISP, but dang, speakeasy was awesome, and best buy--well...not so much a fan. Like their stores, but that's about it.

Re:Sad (1)

IANAAC (692242) | more than 7 years ago | (#18501645)

Agreed. I've been with three diferent ISPs over the last 12-13 years, and Speakeasy is by FAR the best I've ever had. Tech support is top notch. They let me do whatever I want with my connection, with whatever platform I choose.

I really, REALLY hope that nothing changes, but I'm fearing it will. They say that Speakeasy will continue to handle all support, etc., but frankly, that means nothing if Best Buy ends up cutting Speakeasy's staff to a skeleton crew.

Re:Sad (1)

misleb (129952) | more than 7 years ago | (#18502251)

that means nothing if Best Buy ends up cutting Speakeasy's staff to a skeleton crew.


I think that only happens when a) the parent means to drive the company into the ground (and take their customers and patents) or b) when there are redundancies between the two companies. Fortunately, I don't think either is the case here. Best Buy would have no reason to drive Speakeasy into the ground and they don't have much in common as far as business, so I think Speakeasy is safe in that regard.

-matthew

Re:Sad (1)

Bob The Cowboy (308954) | more than 7 years ago | (#18501725)

I had the exact same reaction. I have a speakeasy account with two static IP's and I love it, I run a few very small (but endlessly useful to me!) servers and I never have to worry about getting disconnected. I think I've suffered only one disconnection in my service in... 3 years. And that was only for as long as it took me to call them up and ask them what the problem was.

Sad, sad, sad.

Bill

Re:Sad (0)

Anonymous Coward | more than 7 years ago | (#18501871)

That was how I felt too. Sheesh, I dunno about the whole Best Buy chain, but judging by the store near me even Radio Shack is less inept.

Re:Sad (1)

gumbright (574609) | more than 7 years ago | (#18502389)

No, I agree. I have had almost zero problems with speakeasy and on those rare occasions when I needed support, they treated me like I had a brain.

I can't say I have a good feeling about this.

This is bad (3, Interesting)

Darth Maul (19860) | more than 7 years ago | (#18501525)

I specifically chose Speakeasy for my DSL because of how open they are with customer usage patterns and configurations. Like the submitter, I call up and say I have a Linux box as my gateway and they love it. They don't cap bandwidth, block ports, etc. I'm sure they'll claim "nothing will change" but I cannot imagine Best Buy leaving this alone... They'll require Vista for connections or something silly like that (for "security reasons").

Sigh. Time to start shopping around for small DSL providers again.

Re:This is bad (5, Informative)

blincoln (592401) | more than 7 years ago | (#18501713)

I'm sure they'll claim "nothing will change"

Things are already changing.

I signed up with Speakeasy several years ago, and was always impressed with their quick and friendly tech support. I also liked supporting a business that had grown from a small local company to something more successful - I remember using the monochrome dumb terminals they had for free lynx usage in their coffeehouse back in the mid-90s.

In December I decided to switch to their OneLink product, because I wasn't using my home phone anymore. It took a month for them to send someone from Covad out and to call the right number when they got there. I ended up taking 3-4 days off of work because (unlike the phone/cable/power companies) Covad can't be bothered to keep keys to locked utility rooms at apartment buildings. However, once it was finally hooked up it worked great, even if I did have to buy yet another DSL modem.

Then, a month after I switched, they sent me a bill with an extra $300 tacked on for "missed appointments" with the Covad techs. I called them up and they would only remove one of them. I figured there was no way out of it and paid it but decided to cancel my service. When I did, they told me that by using it for more than 25 days, I had implicitly agreed to a 12-month contract with a $300 early termination fee. I asked them how it was possible to agree to a contract without signing anything, speaking anything, or even clicking on an "I accept" type button, but they insisted it was true. I'm still disputing that fee.

I suppose they were just gearing up to switch over to the Best Buy model of customer "service". It was especially thoughtful of them to not bill me for the alleged "missed appointments" until I'd already supposedly agreed to their 12-month "contract".

Re:This is bad (1)

vilain (127070) | more than 7 years ago | (#18502207)

I tried switching to Speakeasy some years ago when they had a promotion in the SF Bay area. I went on-line to sign up and got an appointment for Covad to install my line. It came and went and eventually Covad said I was to far away from the AT&T central office to get DSL. And the account person wouldn't honor the promotional rate of the ad a faxed to her office.

I ended up canceling, not having to pay a dime. And I filed a 'bait and switch' complaint with the Washington State attourney general. Seems I'm not the only one that got this "special" treatment from them and Covad.

And when AT&T finally offered DSL, it was way slower than Comcast's cable modem service. It seems I am a the very edge of the service area. I still wouldn't pay for "service" that was out for 10 days out of 14, so I cancelled AT&T's DSL.

At least when I call tech support for my mom-and-pop ISP, I get the sysadmin directly rather than someone in India.

Re:This is bad (1)

krack (121056) | more than 7 years ago | (#18502329)

Who is your mom-and-pop ISP?

There are a LOT of Speakeasy customers who want an alternative (myself included), so please don't skimp on the references.

Re:This is bad (0, Offtopic)

Jonny Ringo (444580) | more than 7 years ago | (#18502313)

It was super sad when that coffehouse burnt down. I remember walking by and being shocked when i saw the speak easy gutted. That place was really cool. A good part of Seattle.

Re:This is bad (1)

KC7GR (473279) | more than 7 years ago | (#18501789)

If I may make a suggestion -- I've been with Drizzle Internet [drizzle.com] for over five years. I run fully self-hosted, including two authoritative DNS boxen, and Drizzle has never had an issue with it.

When I first called them up, I told them "Look, all I want is a DSL pipe and six static IP's. I'll do the rest." They said "No problem... Let me get an installation date for you."

Uptime has been incredible. I've only had two notable outages. First was when some chain-link fence grunts drove a fencepost through an underground phone cable (knocking out everyone in my neighborhood in the process), and the other was a bad network switch in their data center, which was promptly replaced.

No matter what you decide, happy hunting.

Re:This is bad (2, Informative)

holden caufield (111364) | more than 7 years ago | (#18502299)

I'm not quite sure I'd recommend Drizzle. It all depends on your needs. Maybe they're good simply running a server. I've been a customer of theirs (with Qwest being the DSL provider) for about the same time - five, maybe six years, I forget. I don't run dedicated servers, but I am an internet user who loves using bittorrent to trade live concerts.

I will attest that their uptime for straight DSL/ISP service has been pretty solid. Maybe one unscheduled outage per year - max, but things are getting worse - especially since being purchased by a larger ISP whose name escapes me. Their email services are really lacking these days Other issues: 10 MB total for an inbox? Not to mention their connectivity to their webmail (a SquirrelMail interface) is at best dicey on a weekly basis. Their customer support folks, while knowledgeable and helpful, are only available business hours M-F. Each of these complaints might have seemed quaint a few years ago, but now it's getting tiresome. The main reason I don't get rid of drizzle (other than being too lazy to set up my own domain and mail forwarding) is that I don't think I'll be able to find 1.5MB/1.0MB ADSL service elsewhere for $50 a month.

It's been a good ride with Drizzle. I'm sorry Speakeasy got purchased. On more than one occasion I considered jumping to them from Drizzle. I don't know who's left, as it's been a long time since I've searched for ISPs. Maybe Blarg is still around? Can anyone attest to them?

Re:This is bad (1)

kebes (861706) | more than 7 years ago | (#18502089)

My sentiments exactly. I spent alot of time looking at the different Internet offerings when I moved to where I am now. Eventually I went with Speakeasy, and I've been quite happy with them. Yes, they are more expensive, but they don't block port 80, which means I can run a proper webserver, and they don't throttle any traffic. Plus when you talk to someone on the phone or via email, they actually know what they are talking about. (When they asked "how did you hear about us" and I said "Slashdot" his reply was "cool" and not "what's that?" Similarly when I said I'd be running Linux servers.)

Being owned by Best Buy can't possibly end well for Speakeasy customers. The Best Buy model is to cut corners and slash anything that is not part of their mainstay. How many Linux computers do they sell at Best Buy? So if Best Buy puts pressure on Speakeasy to appeal to the "most common customer" (i.e.: only cares about lowest price, doesn't think about quality of data connection), then Speakeasy will simply become another run-of-the-mill DSL provider.... which means that all their customers will disappear.

Basically Speakeasy has carved out a niche where they offer higher-than-average service to those who are willing to pay for it. If they lose sight of that, they will lose their customer base and die a painful death.

April Fools (4, Informative)

yppiz (574466) | more than 7 years ago | (#18501527)

Please tell me this is an early April Fools.

Please?

I hope they hold it together, but if they don't, there's Sonic.net [sonic.net] which is like Speakeasy without the marketing budget.

--Pat

Thank goodness! (-1, Redundant)

shutton (4725) | more than 7 years ago | (#18501543)

I've finally run out of excuses to avoid switching to Comcast. I can finally kiss that slow DSL goodbye now that I no feel obligated to support a liberal-minded, independent ISP.

Of course, I'll lose some of that benefit when I have to bounce my traffic off a mule-mounted WiFi repeater in Estonia in order to avoid having my activities scrutinized by the marketing division of The Very Big Corporation of America.

Damn (4, Insightful)

rainmayun (842754) | more than 7 years ago | (#18501545)

A few years back, at the time I signed up for Speakeasy DSL, they were the only decent ISP who would serve me. Verizon said I was too far from the CO (mechanized loopback test said 17000 feet) and they weren't eager to build new infrastructure in a zip where the median age of residents is 60-something. Comcast didn't have the capacity in my neighborhood development, although their flyer route drivers didn't seem to know that. Speakeasy said "sure" and I got 1.2 Mbps down and the line was clean. I have 2 static IPs, one on a FC5 box and one shared on a wireless router amongst 2 (and sometimes more) Windows boxes, and all for $42 a month. I was on the verge of getting rid of my Verizon POTS, even though it would push up the DSL cost $15. But the main reason I stayed with Speakeasy was the cheap static IPs, no complaints about what services I run, and knowledgeable tech support. I swore I would never ever give Comcast another dime of my money for any service, and I really don't care for Verizon support. But if Speakeasy goes the way of Geek Squad, or in any way resembles Best Buy customer service practices, I might just give up completely.

Anybody know any other independent ISPs left who might not treat home techies like criminals for running something besides Windows?

Re:Damn (1)

drinkypoo (153816) | more than 7 years ago | (#18501903)

Comcast didn't have the capacity in my neighborhood development, although their flyer route drivers didn't seem to know that.

You think that's bad? SkyBlue has signs all over California but they're not currently selling to anywhere on the west coast.

I mean we're talking about advertisements in a whole fucking state in which they don't provide service.

And of course, they're not selling because they're already oversubscribed.

If you're a decision-maker at SkyBlue, here's a big fuck you to you.

Re:Damn (1)

Merc248 (1026032) | more than 7 years ago | (#18502065)

I use ISOMEDIA. I have a Qwest line provisioned by them running at around 7 Mbps/896 kbps, and though it DOES cost a little more than the Qwest bundle (when you take into account that they offer satellite TV... like that's of any use in Seattle), they are totally fine with whatever operating systems and whatever online applications you choose to use.

Goodbye Speakeasy (1)

edheler (715806) | more than 7 years ago | (#18501567)

As a long time customer of Speakeasy I will be switching ISPs as soon as I can find a suitable replacement company. The only reason I can think of for this move is that the founders of Speakeasy wanted to cash out. This move certainly is not in the best interest of their customers. Did Best Buy acquire Speakeasy only for their organization? I can't imagine that they would think they could retain Speakeasys customers.

DSLExtreme (2, Informative)

vyrus128 (747164) | more than 7 years ago | (#18501569)

For those in areas where it's possible, I'd strongly suggest dropping Speakeasy and switching to DSLExtreme. That's who I use, and much like Speakeasy they offer free static IPs and no restrictions on the usage of your line.

Do they offer a no-dialtone service? (1)

IANAAC (692242) | more than 7 years ago | (#18501695)

That was a major reason I went with Speakeasy: to get completely away from SBC's overpriced dialtone.

Does DSLExtreme offer anything similar to Speakeasy's "Onelink"?

Re:DSLExtreme (0)

Anonymous Coward | more than 7 years ago | (#18502421)

I use DSLExtreme, and have no complaints. But they don't give out free static IPs. Maybe it's location-depedent. Where are you?

Speakeasy. (1)

kupoking (99005) | more than 7 years ago | (#18501577)

I knew the day would one day come, Infact I thought it would have happened sooner.
BUT I NEVER thought BestBuy ........?

I still hold alot of fond memories from Speakeasy and the fact that Bestbuy is thier sugerdaddy isnt going to
make me love the EZ any less.

User B. or be squared,
-Kupoking-

I guess the American Dream (0)

Anonymous Coward | more than 7 years ago | (#18501583)

really is to sell out to big business.

Uh Oh... (1)

eno2001 (527078) | more than 7 years ago | (#18501629)

I knew this would happen eventually. I've been with Speakeasy since 2001 for my DSL service and I've only been as satisfied with one other ISP in the past. The problem with the previous ISP is that they got bought out by another larger ISP who basically screwed all of the old customers. For example, with mail, they "merged" the two domains. They took all of the accounts from my ISP (including my own e-mail account of five years) and basically dumped any duplicates. I used to be eno@isp1.example and they dumped my account so that eno@isp2.example could continue to use that address. They said that user had the address long before I did. This is only true if they eliminate the original domain that my account existed in. So after that, I bought my own domain and started hosting my own mail. Never again will that happen.

But now, I'm not sure what to think. Best Buy is absolutely notorious for screwing their customers and messing up everything they do as a business as long as it's in their favor. I have a feeling that my legacy account with Speakeasy (containing a static IP) will probably be one of the first things to be dumped once they start making changes. Speakeasy doesn't currently offer quite the same thing that I have now for the same low price that they once did, but since I'm legacy it works out in my favor. Of course from Best Buy's corporate policies I will probably be seen as a "bad customer" and get fired. Here's to Best Buy: Fuck you assholes.

Speakeasy (5, Informative)

pHZero (790342) | more than 7 years ago | (#18501633)

As an existing Speakeasy customer, the e-mail I received from them this morning made me uneasy, but I'm willing to stick around for a while and see how things go.

Here was the text of the e-mail I received:

Dear Speakeasy Members,

Today is an historic and exciting day for Speakeasy.

I am pleased to announce that Speakeasy has been acquired by Best Buy, an innovative and growing Fortune 100 company and the top consumer electronics retailer in North America. This is a significant milestone for our company as our new relationship will help us realize our goals of becoming the No. 1 provider of voice and data solutions to small businesses. It is important to note that though Speakeasy will now be a wholly owned subsidiary of Best Buy, we will continue to operate as a standalone, independent operating division with headquarters in Seattle.

Speakeasy will be an important part of the Best Buy For Business service that delivers simple, reliable, and affordable technology solutions to small businesses. Speakeasy's array of broadband voice, data and managed services offerings will be the focal point of the Best Buy For Business communications solutions. This agreement is a major step forward for our company. While our business remains strong, our relationship with Best Buy provides us with additional resources and brand recognition, while opening new sales channels which will dramatically accelerate our growth.

Best Buy, like Speakeasy, is known for its high level of customer service. Our reputation as a trusted provider of voice and data services with stellar customer service will not change. Our values are similar too -- Best Buy shares our customer passion, respect for individuals, and drive to do the right thing while achieving results. All aspects of your service will continue to be managed by Speakeasy and the excellent service and support you expect will continue uninterrupted.

Best Regards,

Bruce Chatterley

President & CEO, Speakeasy, Inc.

GENERAL INFORMATION

What are Best Buy and Speakeasy announcing today?

Best Buy has agreed to acquire Speakeasy, a privately-held voice and data solutions company based in Seattle, WA. Speakeasy will be aligned under the Best Buy For Business (BBFB) unit, enhancing Best Buy's technology portfolio and ability to help small businesses improve their productivity and cut costs.

Why is Best Buy purchasing Speakeasy?

Speakeasy is a highly regarded voice and data services provider with national coverage whose values align well with those of Best Buy. Best Buy is seeking to accelerate the growth of Best Buy For Business (BBFB) by providing core communications solutions for small businesses. Speakeasy's array of products offer a simple, understandable value proposition to small business owners, and gives BBFB the opportunity to build and maintain a regular, recurring relationship with customers.

Who is Best Buy? Where are they located?

Best Buy Co., Inc (NYSE: BBY) is one of the nation?s leading retailers of technology and entertainment products and services. Their mission is to give customers great experiences - whether they are shopping for consumer electronics, home-office products, entertainment software and appliances, or using those products and related-services in their homes or offices. Best Buy's corporate campus is located in Richfield, Minnesota and it operates over 1,150 stores across the U.S., Canada, and China.

Why would a retailer buy a technology company?

One of Speakeasy's core product offerings is Voice over IP (VoIP), which is becoming a popular choice for small businesses who seek efficient and cost-effective telecommunications services. Best Buy For Business' mission is to deliver simple, reliable, and affordable technology solutions to small businesses. A product offering such as VoIP, which has immediate compelling appeal to most SBs based on cost savings and simplicity, is an attractive value proposition that allows Best Buy to round out its solutions menu for small businesses.

What is Best Buy for Business?

Best Buy for Business is an operating unit within Best Buy, which has the mission to deliver simple, reliable and affordable technology solutions to small businesses - a segment of the enterprise population which Best Buy feels has been traditionally underserved by providers. BBFB is meeting the technology needs of this underserved population, providing solutions through its retail store locations direct sales channels, and via the web at www.bbfb.com

Why did Best Buy create Best Buy For Business (BBFB)?

Best Buy started BBFB out of its customer centricity work, recognizing that while small business owners were shopping its retail stores as a general consumer, small businesses have different needs and deserve to be treated differently. For example, a small business may need business-grade technology such as a server or an IBM ThinkPad, and may require different pricing and payment options.

Will the Speakeasy brand be integrated into BBFB?

In the short term, the Speakeasy brand will remain unchanged. Speakeasy has earned its reputation in the market as an excellent provider of business-grade VoIP and data services, as well as its high-touch customer service.

What are details of the Best Buy and Speakeasy agreement? Best Buy has agreed to acquire Speakeasy, a privately-held voice and data solutions company based in Seattle, WA. Speakeasy will be aligned under the Best Buy For Business unit. Speakeasy enhances the communications portfolio of Best Buy For Business with its voice and data services.

It is important to note that though Speakeasy will now be a wholly-owned subsidiary of Best Buy, we will continue to operate independently and the excellent service and support you expect will continue uninterrupted.

How will this change affect my service?

There will be no change or interruption to your existing service or level of customer support. All aspects of your service will continue to be managed by Speakeasy. What is the benefit of this agreement?

The immediate advantages for Speakeasy and our customers is that we're backed by an innovative and growing Fortune 100 company who shares our values and reputation for quality and customer service.

Best Buy For Business and Speakeasy will be able to provide more services and products to help grow your business and meet your needs. Best Buy For Business provides reliable and affordable technology solutions and the addition of Speakeasy will only help enhance this mission.

How will Speakeasy be managed?

Speakeasy will be a wholly owned subsidiary of Best Buy and will be aligned under the Best Buy for Business unit. Speakeasy will continue to operate independently and our corporate offices, management, employees and customer operations will remain in Seattle. Speakeasy's partner sales and support team will not change.

Re:Speakeasy (2, Insightful)

digigasm (84016) | more than 7 years ago | (#18501919)

Fourth paragraph, first sentence:

"Best Buy, like Speakeasy, is known for its high level of customer service."

Since when?

Hope Someone Thought This Through... (1)

SixFactor (1052912) | more than 7 years ago | (#18502015)

Nice sentiments, but there are some questions that arise...

It is important to note that though Speakeasy will now be a wholly owned subsidiary of Best Buy, we will continue to operate as a standalone, independent operating division with headquarters in Seattle.

Ok, but for how long? More often than not, mergers or acquisitions end up with the old management getting replaced over a period of time by new management, who often want to make their mark... often to the detriment of customers and/or employees.

A product offering such as VoIP, which has immediate compelling appeal to most SBs based on cost savings and simplicity, is an attractive value proposition that allows Best Buy to round out its solutions menu for small businesses.

In light of the recent enjoinder [arstechnica.com] against Vonage, will BestBuy find itself in a similar situation with SpeakEasy's VOIP tech? If so, will this dilute SpeakEasy's value to BestBuy? And what could the consequences be?

I just hope this turns out well for the SpeakEasy employees, and customers who decide to stick with them (for the near-term anyway).

I live in Richfield Minnesota (1)

shuz (706678) | more than 7 years ago | (#18502043)

I also live within a mile of the Best Buy HQ. I have speakeasy (which is really just redistributed covad). IMHO the CO's in Richfield need to be upgraded and/or there needs to be more CO's added to the area. Pretty much the entire town was built in 1950 and as you can imagine a lot of infrastructure is just as old. Maybe BestBuy's money and Speakeasy's telephone company connections will cause upgrades in the immediate area. Though doubtful as there are low income apartment housing across the street from Best Buy...

I'm HopeFul (1)

Paulrothrock (685079) | more than 7 years ago | (#18501647)

If they've got Best Buy, they'll make them suck more, but they'll get more penetration. More broadband choice would be great, and even a degraded Speakeasy has to be better than Comcast or Verizon.

What Does This Say About BB? (1)

asphaltjesus (978804) | more than 7 years ago | (#18501651)

I'm more interested to hear that BB has run out of growth opportunities on the floor of their stores.

I would also hazard a guess and say their status as a subsidiary that can run itself is wholly temporary. The few mega-corporations I've dealt with all have terrible sicknesses "not invented here" and "better managed by corporate" that comes with the appearance of success.

As long as they do stunts like this and keep killing their acquisitions, BB will die the slow death so many other retailers have before them.

Anyone invested in Worst Buy http://finance.yahoo.com/q/bc?s=BBY&t=5y [yahoo.com] should get out now.

Not just Best Buy, but Best Buy For Business (1)

valderost (668593) | more than 7 years ago | (#18501667)

I saw this announcement in my mailbox this morning, and one of the things that struck me was that Speakeasy will be branded as a "Best Buy For Business" service. The announcement was exclusively business focused and made no mention of the many residential customers Speakeasy serves.

With line sharing becoming difficult after last year's UNE-P decision, combined with a new corporate overlord, Speakeasy's already premium prices are probably going to go above what most of their residential users will bear. It probably makes sense from a business perspective, but for the residential users, I can only think that it's going to cause a loud sucking sound coming from the phone line.

Re:Not just Best Buy, but Best Buy For Business (1)

asphaltjesus (978804) | more than 7 years ago | (#18501957)

That's because Corporate Managers are all doing a circle jerk for the Small to Medium Business (SMB) customer thinking there are more attractive returns in that segment.

From Worst Buy's perspective, SMB is a large part of the American Economy that retailers like Costco have serviced.

SMB is supposedly fertile ground for IT (microsoft) too, though I personally haven't seen very many that bought into the frequent upgrade cycles and service contracts. They tend to be quite practical and dismiss the BS.

It's a little early... (1)

Retalin (68942) | more than 7 years ago | (#18501677)

It's a little early to jump the gun that this will ruin Speakeasy... yah yah we all saw what "happened" with Geeksquad but it was garbage to begin with. Speakeasy is a good company and with it running as an independent operation it should be fine.

wow (2, Funny)

yodleboy (982200) | more than 7 years ago | (#18501689)

Speakeasy CEO Bruce Chatterley = lady Chatterley's lover?

wonder what they will name this?
"BestSpeak?"
"BuyEasy?"
"SpeakEasy Highspeed Broadband DSL Internet Service presented by Best Buy"

I have visions of non stop best buy pop ups when you sign on. gahhhh.

Re:wow (0)

Anonymous Coward | more than 7 years ago | (#18502417)

Sign on? Speakeasy's current offering is grow-up DSL service. No PPPoE, not proxy rerouting, no nothing. You pay for bandwidth, you get bandwidth, and within very broad limits what you do with it is your problem (Including, to a great deal, security).

If they mess with this I'll be very displeased.

Depressing morning (1)

redwoodtree (136298) | more than 7 years ago | (#18501705)

When I got the email this morning it was like a hand jumped out of the screen and punched me in the face. Yes, definitely silly to feel this way about an ISP, but like may others here, I feel that Speakeasy as be so great to me.

The cost is a little more and the speed is a little slower but the quality has been excellent. They are always up, my IP is static, ports are not blocked, and the support is excellent. I've been with them for almost 10 years now, and when I had Comcast Cable Modem that my work paid for, I found out how often comcast was either down or having problems, and Speakeasy was always my standby.

I can always schedule my upgrades and maintenance from home because I know my connection will be up. One time when it went down at 3:00 am, I called and they re-provisioned my line on the spot and I was back and working by 3:15.

I will not do business with Best Buy. There are too many shady business practices, too many anecdotes of bad experiences, and they're becoming bigger and bigger. The whole POINT of doing business with speakeasy was that they were a local, independent company with the kind of values that one could do business with with a clear conscience.

I will be calling to cancel m speakeasy service as soon as possible.

As a long time Speakeasy customer... (1)

misleb (129952) | more than 7 years ago | (#18501721)

I'm going to seriously consider leaving. I don't want to stick around and watch them go down the drain just like every other cool company that gets bought out. I guess it could be worse... like Symantec or Computer Associates, but still... Best Buy? WTF does an ISP have in common with a retail giant?

I'm really kind of sick of this buy-out -> toilet trend. I just got burned pretty bad by it last year when EMC bought Dantz/Retrospect. Retrospect used to be a pretty solid product. Now it is a steaming pile of crap and I look like an ass for recommending it at my new employer.

Whta is it with buyouts and mergers? Is it just the chaos of trying to merge very different ways of doing things? Or are the parent companies really just that bad? I can't think of a single buyout that has done anything but destroy a good brand. Maybe Cisco/Linksys wasn't so bad? I dunno.

-matthew

Re:As a long time Speakeasy customer... (1)

misleb (129952) | more than 7 years ago | (#18501761)

Oh wait, Juniper buys Netscreen. That wasn't so bad. As far as I can tell, Netscreens are still darn good firewalls.

-matthew

Speakeasy having money problems? Terrible support (1, Informative)

Anonymous Coward | more than 7 years ago | (#18501731)

I have several clients using Speakeasy (many lines, in many states, over 5 years), and their support is now very poor despite the premium they charge. I hope/assume it's just a lack of resources. You can always get someone on the phone who is polite and professional, but their universal response to problems is, 1) It's the customer's fault, and, if you can disproves that, 2) There's nothing we can do.

For example, one client has a T1 with and SLA from Speakeasy. If it goes down, their website says automatic monitoring will notify a support engineer who will open a ticket. If you ask the engineers, they insist that there is no automatic notification, and they are unaware of the problem unless the customer calls them. Again, that's on a T1 with an SLA.

If I call them, they start by trying to pin the blame on us. If I can prove it's not us, they try a few quick diagnostics and, if those don't help, they say 'I don't know what's wrong -- that's all I can tell you'. If a DSL line is malfunctioning, they say, every time, 'you are too far from the CO for that level of service; we can give you a slower service'. Of course, the third time they say it about the same line (after we've lowered the speed twice), it's a little implausible, and when I point out that we've been paying for that service based on their previous recommendation, they don't care. The bottom line is, they take no responsibility for meeting their obligations, not in spirit and not even the letter of them.

I've been planning to find another vendor for awhile. Speakeasy long had an excellent reputation for service; I'm guessing they are constrained by a lack of resources. Maybe Best Buy's deeper pockets will help with that.

Good while it lasted (1)

Khelder (34398) | more than 7 years ago | (#18501767)

I had Speakeasy DSL for a few years and it was great. Then I moved and had no other option except Comcast cablemodem. It's been ok, but I liked having a static IP.

I were still with Speakeasy I'd keep it, but keep my eyes open for when the nigh inevitable happens.

Re:Good while it lasted (1)

93 Escort Wagon (326346) | more than 7 years ago | (#18502151)

I had Speakeasy DSL for a few years and it was great. Then I moved and had no other option except Comcast cablemodem. It's been ok, but I liked having a static IP.
Well, speaking practically - my Comcast DHCP address hasn't changed in over two years.

Re:Good while it lasted (1)

Paulrothrock (685079) | more than 7 years ago | (#18502303)

DynDNS and ddclient are your friends.

Stellar customer service... to go downhill fast... (1)

ivan1024 (1080649) | more than 7 years ago | (#18501779)

My personal experiences with Speakeasy have always revolved around stellar customer service. I can remember calling and finding tech support that was excited to help Mac users, both of the OS9 and OSX variety. Their knowledge was keen, and their response time fast.

I have recommended Speakeasy to many colleagues and friends because of my high level of respect for the technicians who have personally helped me on several occasions.

I can only say that my experience with Best Buy has been the polar opposite. I wholeheartedly disagree with the PR statement that Best Buy is "known for its high level of customer service." I know that I am not alone in this dissatisfaction based on numerous articles I have read on slashdot, news.com, and other online sources.

In fact, I consider Best Buy only when making purchases for commodity items, where I expect no advice and no customer service from the sales agent.

I'll be moving shortly and cancelling my Speakeasy account. I had originally planned on getting Speakeasy after the move; however all of that changed this morning. From looking at the other /. posts, I suppose I'll look into Sonic.net and DSLExtreme now.

Bummer...

end of an era (0)

Anonymous Coward | more than 7 years ago | (#18501787)

Well, i've been a speakeasy customer since 1999. I've weathered less than steller performance(been on "safemode" for 2yrs), and payed more $$ FOR A LOCAL SERVICE PROVIDER. That has now ended. I will be shopping for a new provider, rather than succum to the BS that is "bestbuy".

Goodbye my sweet friend, it's been fun. I hope you remember me in the great lowest common denominator world out there...

Christ, the thought of going ComCast puts ice in my veins, but i refuse to pay 2x the cost for this bs.

Nice (2, Insightful)

stratjakt (596332) | more than 7 years ago | (#18501841)

I was considering them, now I know they'll suck.

Back in the day when I called up their support with a problem, and mentioned I was using an OpenBSD box as a firewall/gateway the response was: 'cool!'

Actually, would you believe that last night a comcast rep came to my door. They'd had some problems the last 6 months in my community, so he went door to door giving us all a rate cut, free digital and a free movie channel to compensate. I hadn't any problems, but hey - free.

We talked for a bit, he asked what kind of computer I had. I told him I'd set up a linux router/vpn gateway, and he said "cool". I mentioned that the tuner in my new HDTV was already picking up OnDemand feeds, and he didn't believe me, so I showed him a skinimax flick on 87.3 which was being rewound to show the same nipple over and over. He laughed, and said "cool" again, and mentioned that it'll probably be a long while before they get around to encrypting those feeds.

I still think comcast sucks a fat nut. Just because some rep said "cool" doesn't mean they are.

Speakeasy's policies won't be so fast and loose in the future. Best Buy sucks.

No more recommendations from me (5, Interesting)

analog_line (465182) | more than 7 years ago | (#18501845)

I recommended Speakeasy to all my clients, and just about everyone I knew, because I had amazing service from them. Best Buy I've never had anything but shitty service from. As of a few minutes ago, I'm recommending everyone I know steer very clear, and all my clients who are currently using Speakeasy to be prepared for when things start collapsing.

Well, let's look on the Bright Side... (0)

Anonymous Coward | more than 7 years ago | (#18501859)

...Best Buy, being a large Fortune 100 corporation, will able to afford to make Speakeasy's rates more competetive, right?

  I mean, they will be competing with SBC's $15/month DSL, after all.

Just as long as they keep my shell, I'm cool... (1)

zzyzx (15139) | more than 7 years ago | (#18501865)

I've had a shell account with Speakeasy for about a decade now. All of my multiple addresses filter there. As long as that still works, I'll stay there rather than switch everything over again.

I might be the only person in world who still uses Pine for email, but I prefer that to web based solutions, let alone something like Outlook...

Re:Just as long as they keep my shell, I'm cool... (1)

kupoking (99005) | more than 7 years ago | (#18502123)

Nope your not the only one, I have had my Shell account with EZ for over 10 years now.
I certainly hope I get to keep it.

Shocked and appalled (1)

phillymjs (234426) | more than 7 years ago | (#18501873)

I've been a customer of Speakeasy's for about 4 years now, and I love them. The emailed announcement hit me like a slap in the face.

They have been a fantastic ISP compared to Comcast, who they replaced. I have static IPs, I can run servers, and I get advance notice of planned downtime for maintenance when it will affect my service. I think I've only experienced three unplanned outages since I've been their customer, and the longest was maybe 6 hours. When I've needed to call about outages, their support people have been friendly and recognize that I know what I'm doing, and don't force me to go through the script anyway. The topper was this weekend, though-- I submitted a couple tickets for changes to my service at 11:30pm Eastern on this past Saturday, and both were taken care of before the email confirmation that the ticket had been created hit my inbox, less than 10 minutes later.

I really, really hope Best Buy doesn't ruin Speakeasy like they ruined Geek Squad, because my only other options are Comcast and Verizon.

~Philly

Guess I'll skip SpeakEasy (0)

Anonymous Coward | more than 7 years ago | (#18501947)

Just yesterday I was looking for new internet service and went to SpeakEasy first. They're expensive but they offer great service for the price.

Now I expect the service will be gone but the prices will stay. So thanks, but no thanks. I'm going to look elsewhere.

This is depressing (1)

ucblockhead (63650) | more than 7 years ago | (#18501989)

I got an email about it from them this morning. I'm depressed. Speakeasy is no where near the cheapest where I live, but I've hung on to them tenaciously partly because of the service, but mostly because of the extremely liberal terms of service. I pay extra so that I can have a static IP, run whatever servers I want, and generally actually use my connection.

If Best Buy changes this, and decides to act like the big idiot telecom companies like Comcast, I've got no reason to pay extra. I'll just take that package deal that Comcast keeps bugging me about.

Gnagh! (0)

Anonymous Coward | more than 7 years ago | (#18502305)

I moved recently. They were #1 with a bullet for my choice of ISP.

Thank Ghod I waited a month to order DSL service from them. Gnah! That would have been like buying a delicious bag of candy and opening it at home to find out it was in fact fermented goat's milk and cabbage.

Unfortunately, that leaves me with no real alternatives for data providers (Only AT&T & Verizon).

I'll have to have business class network lines run to my apartment!

No complaining (-1, Flamebait)

DogDude (805747) | more than 7 years ago | (#18502319)

If you shop at Best Buy, you have no room to complain. How many of you Slashdotters bemoan the crappy service at places like Best Buy, but still shop there? Yeah, I thought so...

Covad is the answer (0)

Anonymous Coward | more than 7 years ago | (#18502339)

A very large number of speakeasy's customers are provisioned on covad's backbone, and covad is primarily responsible for the quality of service speakeasy has provided. So we can just cut out the middleman and sub to the source.

http://www.covad.com/services_dsl_chooser.shtml [covad.com]

Oh, pissflaps. (1)

glwtta (532858) | more than 7 years ago | (#18502347)

Well, maybe this will be a good excuse to switch to a cheaper service - I've been paying through the nose for huge up speeds, mostly because "any day now" I'll get back into EVE or work from home more (turns out you have to leave work and go home before you can work from home).

I wonder what the TOS for the FiOS service is... given that it's Verizon, can't be too encouraging.

All this complaining (1)

ubrgeek (679399) | more than 7 years ago | (#18502357)

Jebus folks. This was just announced. There's no indication that SE will be as crappy as BB. Sure, BB sucks. We all know it and like someone said, there's little reason to go unless you can't wait the five days for delivery. But the little guy being bought doesn't necessarily guarantee it (in this case obviously SE) will suck ass. I haven't seen anything definite about the static IPs (the No. 2 reason I went with them) nor anything about who will do support (the No. 1 reason I went with them) and if that will change the current setup. Give it a chance to shake out prefer writing the obit.

OK, Cut the doom & gloom and focus (5, Informative)

Unlikely_Hero (900172) | more than 7 years ago | (#18502393)

I just got off the phone with someone in the corporate office in Seattle and I for one am willing to wait it out.
He explained it quite clearly to me, without doublespeak or marketing crap.
Speakeasy will be a wholly owned subsidiary of BestBuy. All the staff is staying in Seattle, all the tech support will still be in Seattle.
SPEAKEASY WILL STILL BE OPERATING THEIR NETWORK, IT WILL NOT BE MANAGED BY ANYONE FROM BESTBUY.
It basically came down to this
1. BestBuy needed an ISP that didn't suck to offer their business customers when they offer to "outfit" a business. For BestBuy (regardless of how malicious they may be), offering a business customer they want to keep as a long term client Comcast or Verizon or ATT or god forbid AOL isn't a winning strategy. So they want to be able to offer SpeakEasy and have it be quick, efficient, and "standard" if you will. They want Speakeasy to be their standard offer.
2. Speakeasy wants a shitload of working capital. BestBuy can give them this. Now, I think it's kind of like accepting blood money, but I'm not the one that has to take care of the accounting.

It's not like we're going to have blueshirts running the network or those yellow-shirt mafia answering the phones.
The e-mail hit me like a punch in the face too.
Also, just so folks know, no one at Speakeasy is "cashing out". Well, at least not the "out" part.
The executive/management people are all staying. Bruce Chatterly will be reporting to a VP at BestBuy, not sure which. the internal structure of Speakeasy is remaining as is.
Also, to point out a big difference. Geek Squad was brought "in house". Speakeasy is NOT being brought "in house" (thank god..)

Thanks to those who pointed out SonicDSL and DSLExtreme as alternatives, I hope I won't need them.
I'm gonna give speakeasy a chance. They've been a fabulous ISP and they deserve the chance.
Load More Comments
Slashdot Account

Need an Account?

Forgot your password?

Don't worry, we never post anything without your permission.

Submission Text Formatting Tips

We support a small subset of HTML, namely these tags:

  • b
  • i
  • p
  • br
  • a
  • ol
  • ul
  • li
  • dl
  • dt
  • dd
  • em
  • strong
  • tt
  • blockquote
  • div
  • quote
  • ecode

"ecode" can be used for code snippets, for example:

<ecode>    while(1) { do_something(); } </ecode>
Create a Slashdot Account

Loading...