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Blackberry Network is Down

CmdrTaco posted more than 7 years ago | from the hate-when-that-happens dept.

Communications 243

Brian writes "According to CNET and others, "A system failure at Research In Motion has affected BlackBerry users in the Western Hemisphere, a news channel reported on its Web site late on Tuesday. The infrastructure failed on Tuesday night, and e-mails were not being delivered to the handheld devices.""

cancel ×

243 comments

Better headline needed (4, Funny)

neoform (551705) | more than 7 years ago | (#18780437)

Common, this was an easy one!

"Blackberry Blackout"

Back by 11:00 EDT (2, Informative)

Anonymous Coward | more than 7 years ago | (#18780477)

It is expected to be back up by 11:00 EST.

Re:Better headline needed (1, Insightful)

Anonymous Coward | more than 7 years ago | (#18780557)

COME ON! Two words. Two very short, very simple words. Even the vast majority of non-English speakers get this one correct. What possible excuse can you have? I'll accept dyslexia as the only valid answer.

Re:Better headline needed (1, Funny)

Anonymous Coward | more than 7 years ago | (#18780959)

I guess noone told him it was two words

Re:Better headline needed (0)

Anonymous Coward | more than 7 years ago | (#18780577)

What's so 'common' about it? Does this happen frequently?

ATTN: SWITCHEURS! (-1, Offtopic)

Anonymous Coward | more than 7 years ago | (#18780585)

If you wish Xcode would reformat your code for consistency, GTFO.
If you're overwhelmed by IB's multi-paletted interface, GTFO.
If you've ever typed a backslash outside of ASCII art, GTFO.
If you can't intuit your way from HyperTalk to AppleScript, GTFO.

Bandwagon jumpers are not welcome among real [imageshack.us] Mac [imageshack.us] geeks [imageshack.us] . Keep your filthy PC fingers to yourself.

Re:Better headline needed (1, Funny)

Anonymous Coward | more than 7 years ago | (#18780837)

Blackberry is down! I repeat, Blackberry is down!

Black Berry Down (4, Funny)

Anonymous Coward | more than 7 years ago | (#18780897)

Blackberry down, we got a blackberry down.

Leave No Email Behind

Re: blackberry blackout (1)

matt me (850665) | more than 7 years ago | (#18781207)

The yuppies follow with Outage Outrage

Re:Better headline needed (0)

Anonymous Coward | more than 7 years ago | (#18781371)

"Blackberry down! Blackberry down!"

OH NO! (4, Funny)

Jhon (241832) | more than 7 years ago | (#18780443)

My thumbs are twitching!

Re:OH NO! (5, Funny)

Anonymous Coward | more than 7 years ago | (#18781053)

First Post!

------
Sent from my BlackBerry Wireless Handheld

Crap! (5, Funny)

Gen. Malaise (530798) | more than 7 years ago | (#18780449)

Now I have to go in to work and explain that I dont control the Blackberry network........Cmon RIM!!

Re:Crap! (1)

somersault (912633) | more than 7 years ago | (#18780475)

I know.. my lusers have been having Blackberry issues for a couple of months, and I keep trying to tell them that our email servers are fine, it's their crappy network that is causing their delays!!!

Re:Crap! (1)

Aladrin (926209) | more than 7 years ago | (#18780581)

That's okay, my BOSSES have been having issues with their Crackberries. And yes, I get to keep explaining that our email servers are perfectly fine.

Re:Crap! (1)

somersault (912633) | more than 7 years ago | (#18780613)

Well actually it is my Bosses that are using them (apart from a few people who like me are using WM5 phones), and I've been trying to restrain myself from telling them not to hassle me about it again :p

Re:Crap! (1)

Architect_sasyr (938685) | more than 7 years ago | (#18780783)

Perhaps your relationship with your boss requires a little more... umm... "spark"...

Cut open a power cable and get them to hold it while you plug it in... if it doesn't work at least you had the fun of it!

Re:Crap! (1)

somersault (912633) | more than 7 years ago | (#18781049)

That could work, if it wasn't for the fact that my boss is good friends with my uncle - which is the reason he even works here in the first place! Thankfully he isn't actually *my* boss per se, he's just one of the managers, and technically I'm a manager too, albeit just of any IT issues :p There are plenty of other people who would be willing to try out the power cable thing though, I'll try suggesting it to them subliminally in domain wide emails.

Re:Crap! (1)

TrippTDF (513419) | more than 7 years ago | (#18781239)

ha! We just deployed blackberries to everyone here about three months ago. As the IT person, I fought strongly for WM5 phones, but I was shot down. I love being able to say "I told you so".

Re:Crap! (1)

somersault (912633) | more than 7 years ago | (#18781311)

Indeed. They're more complex to setup (as in I doubt the average user here wouldn't be able to do it themselves what with needing the certificate put on and then the server configured in ActiveSync), but they give great results. Another Microsoft product that I actually have a little respect for.. the list is growing, albeit very slowly, heh..

Re:Crap! (2, Interesting)

PinkPanther (42194) | more than 7 years ago | (#18781297)

it's their crappy network that is causing their delays!

Being a heavily-addicted user (and admin) myself, I have to say that the VAST majority of the time the RIM network is quite responsive. Often I'll send something to my work account from my gmail account and the browser screen just barely finishes refreshing from clicking "send" and my hip is vibrating from the new love.

Re:Crap! (2, Insightful)

somersault (912633) | more than 7 years ago | (#18781409)

Regardless, I'm kind of thinking that they're a victim of their own success, and every time my users have been having delays I'm thinking that RIM are doing a poor job of keeping up with demand. It could just be problems with the local telcos of course, but here we see that the whole network has gone down, and I really am not surprised after the Blackberry issues we've had for the last couple of months.

Re:Crap! (0)

MentalMooMan (785571) | more than 7 years ago | (#18780593)

It's times like this that I'm glad that I do control my own "blackberry network", and don't rely on little black boxes to do all of my work for me.
Today is a good day to be a geek with a PDA that doesn't hide the innards from its owner.

Re:Crap! (1, Funny)

Anonymous Coward | more than 7 years ago | (#18780889)

So true, man so true.

We have multiple BB servers, use Boxtone, a cron job thats sends the entire IT department an email every 30 minutes with a subject of "Yes, the BB system is still working" so those of us with BBs can verify it is actually working from end to end twice an hour and I restring fresh garlic around the server weekly. All in an attempt to keep the users off of our back. Nothing more frustrating then getting an earful because a user is in Winchestertonville Iowa and they do not have coverage and they want it fixed right now. The clients they are with have BBs and they work, why does mine not work? WTF? Well, maybe they are not using TMobile? They come back to the office in a rage, we swap everything over to a different carriers device for them and then we get the same call a week later because they are in Europe and they have no signal. Of course we told them that before switching them that international would not work with that carrier but they seem to have forget that small tidbit. Rinse, lather, repeat.

I feel a disturbance in the net... (5, Funny)

cnelzie (451984) | more than 7 years ago | (#18780453)

...as though a million voices just cried out and were suddenly silenced.

Re:I feel a disturbance in the net... (5, Funny)

Compact Dick (518888) | more than 7 years ago | (#18780495)

Voices? Silenced?

Much you have to learn, young PDAwan.

Re:I feel a disturbance in the net... (5, Funny)

God'sDuck (837829) | more than 7 years ago | (#18780713)

Much you have to learn, young PDAwan.
Dear Sir, please send payment for:
  • 1: New Coffee
  • 1: New Monitor
to: 123 Fake street, Fakeville, NY, 12345. Thank you.

Man, this isn't good for RIM... (1)

Markus_UW (892365) | more than 7 years ago | (#18780455)

Not to mention the service interruption, but imagine the backlog once everyone realizes their crackberries are working again... Frankly, I'm scared.

Re:Man, this isn't good for RIM... (3, Interesting)

daeg (828071) | more than 7 years ago | (#18780591)

They have about a half hour to fix it before the stock market opens. From what I've seen, they've already taken a massive hit. I wonder how much of their gain since Oct 2006 they'll lose (They jumped from around $79 to over $130 in the 4th quarter last year).

They're already down close to $3.60 in pre-market alone. Ouch.

A hundred thousand angry users plus thousands of angry investors? Someone's got a case of the, uh.. Wednesdays.

Re:Man, this isn't good for RIM... (0)

Anonymous Coward | more than 7 years ago | (#18780923)

Time to buy some crack, um, I mean rim stock I guess if you want it

There's some other coverage on this.... (5, Informative)

8127972 (73495) | more than 7 years ago | (#18780467)

.... In the following locations:

http://www.theglobeandmail.com/servlet/story/RTGAM .20070418.wblackberry18/BNStory/Business/home [theglobeandmail.com]
http://www.wnbc.com/news/12339359/detail.html [wnbc.com]

But I can verify that their network is up (sort of) and Engaget.com confirms this:

http://gizmodo.com/gadgets/cellphones/blackberry-o utage-update-its-kinda-up-253214.php [gizmodo.com]

So YMMV.

Re:There's some other coverage on this.... (1)

Markus_UW (892365) | more than 7 years ago | (#18780531)

Haha I like the gizmodo article, it made me chuckle...

must resist Great Disturbance In The Force joke... (5, Insightful)

ScentCone (795499) | more than 7 years ago | (#18780505)

Because millions of voices really ARE crying out in pain. Man, the cooler we make things, and the more that entire business cultures get built around this stuff, the more fragile it is. Just think of the war stories we're going to hear about people who've come to utterly depends on their Crackberries having lost a deal, not heard that a critical server was down, not realized that a surgery had been rescheduled, and so on. I wouldn't make a living if people didn't depend on fancy networked technologies, but it sure does feel like a house of cards, some days.

Re:must resist Great Disturbance In The Force joke (1)

cnelzie (451984) | more than 7 years ago | (#18780607)

I already beat you to it.

Re:must resist Great Disturbance In The Force joke (1)

AlHunt (982887) | more than 7 years ago | (#18780843)

Man, the cooler we make things, and the more that entire business cultures get built around this stuff, the more fragile it is.


To (mis)quote someone(s) I don't remember:
Society is a millipede - the millipede has a thousand Achilles heels.

It IS a house of cards (4, Insightful)

Opportunist (166417) | more than 7 years ago | (#18780867)

Reason? It's cheaper than bricks.

Seriously, that's what's gonna break our neck sooner or later. We strip systems of their redundancies to make them cost less, we use cheaper components and the lowest bidder, we downgrade specs to the bare minimum because price makes right.

Technology already starts learning from nature, copying structures and models from millenia proven concepts. I think business could learn a thing from them too. Because nature has down what business wants to achive: Maximum output for minimum input. There is no such thing as waste and surplus in nature's makeup, if there was, it would be used for more output instead. So why do we have 2 kidneys, why is our brain able to adapt to damage, if it wasn't for the simple fact that this proved to be the more successful way in the long run.

But as long as companies are run by managers who care more about their next quarter report than the company itself, this won't fly.

Re:It IS a house of cards (4, Funny)

ColdWetDog (752185) | more than 7 years ago | (#18781339)

Technology already starts learning from nature, copying structures and models from millenia proven concepts. I think business could learn a thing from them too. Because nature has down what business wants to achive: Maximum output for minimum input. There is no such thing as waste and surplus in nature's makeup, if there was, it would be used for more output instead. So why do we have 2 kidneys, why is our brain able to adapt to damage, if it wasn't for the simple fact that this proved to be the more successful way in the long run.

You must be new here. (To life that is...)

You will realize the fallacy of your statement soon after your 50th birthday. Nature isn't all that it's cracked up to be. Those bouncy little disks in your back will start taking on the appearance and flexibility of cardboard. Your prostate (assuming you are male) will enlarge and back your bladder up into your nostrils. Your uterus (assuming your female) will simultaneously enlarge, flop over and quit working. Your eyes will go bad. Various other bits will quit working while parts of your body that you didn't know existed will start creating problems.

While modern medicine can approach some of the problems, any repairs will be more like soldering a few new capacitors on to a Pentium II motherboard (and charging for an eight way Opteron system) than anything really useful. Oh, and you want a warranty?

Death and taxes to you sir!

BES users potentially not affected? (4, Interesting)

WolfTattoo (732427) | more than 7 years ago | (#18780507)

For what its worth, my employer (in Washington D.C.) has their own Blackberry Enterprise Server (an on-site server that interfaces directly with corporate mail systems), and it appears to be unaffected by this outage.

Re:BES users potentially not affected? (1)

Timesprout (579035) | more than 7 years ago | (#18780563)

Good opportunity to wander in, smack the server repeatedly with a hammer and take the rest of the day off cos you cant get hold of anyone on their blackberries if you ask me.

Re:BES users potentially not affected? (2, Interesting)

nherc (530930) | more than 7 years ago | (#18780599)

Doesn't BES still have to interface with the RIM network to get the cellular data to the 'net?

Re:BES users potentially not affected? (2, Informative)

protactin (206817) | more than 7 years ago | (#18780801)

Yes.

Re:BES users potentially not affected? (1)

davidmcw (97565) | more than 7 years ago | (#18780569)

As do we, but we are horribly, horribly, but a little refreshingly, down.

Re:BES users potentially not affected? (1)

MartijnL (785261) | more than 7 years ago | (#18780953)

Is that still the one that needs full administrative access to the Exchange server ? I haven't been around Blackberry since I read that one (coupled with the fact that the Blackberry Server couldn't be placed in a DMZ but had to be in direct contact with the Exchange backend.

Re:BES users potentially not affected? (4, Informative)

Philosinfinity (726949) | more than 7 years ago | (#18781085)

RIM lost their primary NOC last night. Your BES transmits data to their NOC including mailflow routing and SRP information. This issue affects the Americas entirely and is currently fixed for Sprint and Nextel. GPRS/EEDGE providers are still unable to contact back to RIM at the present time. So, if you are a Sprint or Nextel shop, this would explain why you are not experiencing the issue at this time. However, everyone was experiencing it from 6:30PM CDT to about 3:00AM CDT.

Re:BES users potentially not affected? (1)

davidmcw (97565) | more than 7 years ago | (#18781129)

We're Sprint and we are still down.... :-S

Re:BES users potentially not affected? (1)

Philosinfinity (726949) | more than 7 years ago | (#18781213)

Hmmmm. I wonder if RIM is rejecting your SRP due to lack of connectivity (even though it was caused by their fault). Log into the BES and see if your users are showing pending messages. If they are then you may not be communicating with RIM yet. You may want to call the T-Support number and check in with them. If there are no pendings, then RIM is just severely backlogged with mail to deliver and your messages are sitting in RIM's queue. They gave us an "official" all clear for CDMA devices, so I don't see why you would be experiencing any problems.

Re:BES users potentially not affected? (1)

davidmcw (97565) | more than 7 years ago | (#18781267)

We just came back up. The emails are flooding in, oh goody.

BES: Verizon users affected T-Mobile partially (1)

isn't my name (514234) | more than 7 years ago | (#18781193)

We too have our own BES server.

None of our Verizon users are receiving or sending mail (or able to use other network functions). The phone still works as a cell phone.

Of the three T-Mobile users we have heard from, two are fully functional and one is down.

On my own system, the last e-mail I received was at 11:40PM last night. That e-mail was sent from our internal e-mail system and was received by me on that system at 7:14PM. So, it appears that there was intermittent connectivity last night.

Perhaps they are bringing systems back on line in stages so as not to overwhelm everything?

Re:BES users potentially not affected? (1)

squallbsr (826163) | more than 7 years ago | (#18781329)

Remember the outage affects the western part of the US, last I checked Washington DC is on the EAST coast, which probably means you weren't affected...

Microsoft?? (-1, Flamebait)

Anonymous Coward | more than 7 years ago | (#18780527)

Can anyone say conspiracy?

Not very reassuring. (4, Insightful)

Dan East (318230) | more than 7 years ago | (#18780535)

A single point of failure can bring down the entire network? Not very reassuring, especially considering Blackberry is predominately a business tool.

Dan East

Re:Not very reassuring. (1)

8127972 (73495) | more than 7 years ago | (#18780731)

A single point of failure can bring down the entire network? Not very reassuring, especially considering Blackberry is predominately a CRITICAL business tool.

There. Fixed that for you.

Re:Not very reassuring. (4, Insightful)

lucabrasi999 (585141) | more than 7 years ago | (#18781275)

especially considering Blackberry is predominately a CRITICAL business tool.

Contrary to popular belief. E-mail is NOT a critical business tool. You don't believe me? Then compare e-mail with the following:


Supply Chain Systems? Critical.

Customer Order/Customer Relationship Systems? Critical.

Manufacturing systems? Critical.

Payroll? Absolutely the single MOST critical application at most enterprises (especially during pay runs).

But, e-mail is not critical. When I've been involved in storage meetings, e-mail is always a Tier Three [wikipedia.org] application. In other words, while it is a useful tool, there are other ways of contacting people in an emergency. You know, like by telephone.

Re:Not very reassuring. (2, Funny)

lbmouse (473316) | more than 7 years ago | (#18781037)

Maybe they're on a shared server with Turbo Tax [slashdot.org] .

Cold-turkey for Crackberry-heads (1, Insightful)

redelm (54142) | more than 7 years ago | (#18780555)

Well, it was bound to happen with a centralized/heirarchical service model. Perhaps RIM will learn and go decentralized. Perhaps not.

More interesting will be the addicts reaction. Some people really hang on the devices and get addicted to their Crackberries. I wonder how they will adjust (most people will do just fine) and what lawsuits will result. Or if the plantiffs are too worred about simply having their service cancelled!

Re:Cold-turkey for Crackberry-heads (3, Insightful)

Dr. Eggman (932300) | more than 7 years ago | (#18780639)

Lawsuits? Surely any network-based buisness with a legal department worth a lick of salt would include provision in their terms and agreements of services that cover such instances of blackouts, loss of service, or even financial collapse of the company leaving addicts with their network device without a network.

My Blackberry is working fine. (-1, Troll)

Anonymous Coward | more than 7 years ago | (#18780583)

Is this a fake story?

123together seems to be up (0)

Anonymous Coward | more than 7 years ago | (#18780595)

Although I did notice I couldn't browse some web sites last night and this morning. My email and phone calls are working fine!

Can't be true.. (4, Funny)

JohnHegarty (453016) | more than 7 years ago | (#18780627)

Can't be true... I would have got an email telling me if it was......

Where is the redundancy??? (0)

Anonymous Coward | more than 7 years ago | (#18780647)

I have to wonder where is the redundancy in a system if a failure such as this can occur. I shudder to think of the amount of money that will be lost by companies who have become dependent on the device. I wonder if there will be a lawsuit in the States from companies claiming lost revenue?

Re:Where is the redundancy??? (1)

Doctor-Optimal (975263) | more than 7 years ago | (#18780915)

The redundancy is right there, in your post, which was duplicated by earlier ones.

more like all day tuesday (1)

Hachey (809077) | more than 7 years ago | (#18780667)

This wasn't really Tuesday night methinks. My boss who is Deaf and uses a blackberry like the dickens for contacting outside the office said she couldn't send from it all Tuesday day, starting in the morning.

Re:more like all day tuesday (0)

Anonymous Coward | more than 7 years ago | (#18781105)

Nextel customers were hit yesterday; Verizon today.

Just count it like a Snow Day... (2, Funny)

Moby Cock (771358) | more than 7 years ago | (#18780677)

... and tell everyone to stay home.

Two Reactions (4, Funny)

necro81 (917438) | more than 7 years ago | (#18780679)

I can predict at least two possible reactions from end-users.

First: jumping out of a building due to the terror and pain of sudden withdrawal. It happens to heroin addicts, it can happen here too, folks.

Second: people wandering the streets of major cities bright-eyed and staring in open wonder, as though they were waking up from a long dream. Joining hand in hand, they frolic in the parks or whatever greenspace they can find chanting "Free at Last, Free at Last..." The clouds part, and an auspicious rainbow graces the sky. Oh, and I suppose there are other reactions: incoherent rage at no one in particular (ever chat with a cold-turkey smoking quitter?), unjustified rage at corporate IT for letting this happen, curling up in a fetal position in the corner, uncontrollable thumb twitching (almost like phantom limb pain).

Then there's another reaction: simply shrugging and going back to computer-based email and cellphones.

Re:Two Reactions (1)

xdroop (4039) | more than 7 years ago | (#18780821)

Actually Corporate IT is probably safe -- it is only the RIM BES servers which are down. Here in Canada, if you have your own BES, it's business as usual.

So Corporate IT is only in trouble if they cheaped out and didn't buy their own BES.

Re:Two Reactions (1)

Paulrothrock (685079) | more than 7 years ago | (#18780943)

...unjustified rage at corporate IT for letting this happen

This seems the most plausible

Not quite 'Western Hemisphere' (3, Informative)

Peregr1n (904456) | more than 7 years ago | (#18780695)

It's fine here in the UK, and the rest of Europe. As far as I can tell it's the US server, which 'only' serves the USA and Canada. As mentioned by others though, one point of failure destroying such a large portion of the network is bad planning at the very least!

Re:Not quite 'Western Hemisphere' (1)

Scutter (18425) | more than 7 years ago | (#18780779)

Western Hemisphere [wikipedia.org]

While it's true that some parts of Europe are west of the Prime Meridian, the Western Hemisphere is generally take to mean the Americas, especially in the context of this story.

Re:Not quite 'Western Hemisphere' (1)

Cro Magnon (467622) | more than 7 years ago | (#18780807)

Europe isn't the Western Hemisphere. The Western Hemisphere is North & South America. You guys are just the western part of Eurasia. :-P

Re:Not quite 'Western Hemisphere' (2, Informative)

taskforce (866056) | more than 7 years ago | (#18780987)

Considering the Prime Meridian runs through the middle of Greenwich, UK, half of the UK is in fact in the Western Hemisphere

Uh, system reset... (2, Insightful)

OnlineAlias (828288) | more than 7 years ago | (#18780725)

"Officials with RIM said they are trying to reset the system and told NewsChannel4 that they are concerned that the backlog of data, which will rush through when it comes back on line, could cause a bigger problem"

When in doubt, reboot!

Oh, nbw it makes sense! (2, Funny)

Xenophon Fenderson, (1469) | more than 7 years ago | (#18780735)

I got in trouble with my wife last night for not reading her emails to me, and I could not figure out why synchronization wasn't working. Thank you, Slashdot! You saved my marriage!!!

Re:Oh, nbw it makes sense! (3, Funny)

schwartzg (1089259) | more than 7 years ago | (#18780991)

Well, this is certainly unusual. Slashdot saving a marriage......

Re:Oh, nbw it makes sense! (1)

Paulrothrock (685079) | more than 7 years ago | (#18781081)

Thank you, Slashdot! You saved my marriage!!!

You must be new here. Everyone knows that /.-ers aren't married.

(And, yes, I noticed you're #1469. That's part of the funny.)

Western Hemisphere (1)

minorproblem (891991) | more than 7 years ago | (#18780745)

Did anyone read Western hemisphere and think WTF?

Re:Western Hemisphere (1)

HangingChad (677530) | more than 7 years ago | (#18780861)

Did anyone read Western hemisphere and think WTF?

No, but I did wonder how many people in Alabama could point to it on a map.

You don't see anything on the server (2, Funny)

techpawn (969834) | more than 7 years ago | (#18780761)

And I don't want to carry one, first I heard is when a user asked me about it. Sure enough, my boss is asking me why their blackberries aren't working and I'm in a meeting trying to show them how the system works... CURSE YOU RIM!

They could at least tell a time they plan on having it working again...

Its funny (1)

i_am_socket (970911) | more than 7 years ago | (#18780931)

'cuz mine still works like a champ. Damn near everyone else in the office is calling and whining that they can't send or receive any emails. I tried rebooting the server a few times, rebooting other servers, rebooting the blackberries, and then I find this.

I gotta start checking teh internets before I start working...

More Info On Outage and Status (4, Informative)

Philosinfinity (726949) | more than 7 years ago | (#18780945)

I was on RIM's rolling conference call last night and received some additional information. It seems that somehow they lost connectivity in their NOC. When they failed over to a co-lo they couldn't get the SRP communication up and running, causing all BES to fail in their connection to RIM. Fast forward a few hours and SRP is back up, but they cannot get critical components for email delivery to connect to their DB. Fast forward a few more hours and they get this up and running also. Currently, Sprint and Nextel are up and running, but the GPRS/EDGE service providers are still not receiving consistent mail flow.

Re:More Info On Outage and Status (1)

Avatar8 (748465) | more than 7 years ago | (#18781073)

So in other words RIM supports themselves and their servers as poorly as they support customers with Blackberry Enterprise Servers?


I just see this as a major backlash of karma that has built up over the past 10 years.

Re:More Info On Outage and Status (1)

Philosinfinity (726949) | more than 7 years ago | (#18781137)

Actually, if you're willing to shell out the money for T5 support, their service isn't too bad. When we were on T2, the hold times and quality of support was absolutely horrible. Recently we jumped to T5, have a dedicated technician, experience no more than 5 minute wait times, and get some extremely qualified support personnel. However, I think we're paying well over 100K/year for it.

one word response to this tragedy (2, Funny)

corbettw (214229) | more than 7 years ago | (#18780963)

Yippee!

The DoD emailed our Blackberries to tell us..... (2, Funny)

teshuvah (831969) | more than 7 years ago | (#18780975)

Good ole' government. Last night at 11:37 PM the DoD distributed an email to all Blackberries informing them that the Blackberry service was down.

Re:The DoD emailed our Blackberries to tell us.... (1)

squallbsr (826163) | more than 7 years ago | (#18781425)

God love the Government, it is actually common practice for people in the Govt (my experience was with the US Air Force) to send an email out that literally said: "Email is currently down, we will let you know when it has come back up" - and they do of course send out another email later when Email comes back up. You get 2 emails right after another, one saying Email is down ("No freaking way!") and one saying Email is up...

Hence the oxymoron: Military Intelligence

just like imus (1)

Adult film producer (866485) | more than 7 years ago | (#18780999)

I heard the blackberry mainframe was about to spill the beans on 9/11, thus blowing the lid off of civilization.. but it was taken down at the last minute, mysteriously.

An hour of uptime? (0)

Anonymous Coward | more than 7 years ago | (#18781007)

I had about an hour of it working 100% this morning - email, web, IM clients - from about 6:48 to 7:45 eastern. Using Cingular.

Eedundancies and dependencies (2, Interesting)

Opportunist (166417) | more than 7 years ago | (#18781113)

A single point of failure is always a bad thing. Especially if a lot depends on it. But it can be some cascading effect too, for example power plants running on top output that couldn't swallow the sudden additional load when some parts of the network blew up.

It's a lack of redundancies. Redundancies cost money, and we want everything as cheaply as possible. So no redundancy. But hey, it "works". Usually. The question is, though, can we afford the blackout?

Imagine communication breaking down. No cell, no net, no data transfer, nothing. You could hear commerce grind to a halt. Nothing could be scheduled, nothing could be delivered on time, we'd simply break down. And that scenario isn't as impossible as it seems, because telcos don't have a lot of redundancies in their networks anymore either.

But we're depending on them. Often enough with our very lives. Yet we're not willing to pay the price.

But even if we did, would it be invested? I mean, afaik it's not like RIM made some kind of promise that the service would work. And as long as you can't hold them responsible for the loss, of money and maybe even life, they certainly won't add anything that costs more than it has to.

Damnit man, I need details! (3, Insightful)

Darth_brooks (180756) | more than 7 years ago | (#18781191)

It'll be interesting to see just how much detail we get concerning what exactly failed and why the current level of redundancy didn't kick in.

I mean, it's not like the power supply failed on an NT 4 server (you know, the one with the post-it taped in place that says "East Coast B-berry server, DO NOT POWER OFF!!!"), it's not like somebody accidentally drove a nail trough some coax in the wall at RIM's HQ, it's not like somebody accidentally typed "rm -r *" at the wrong prompt. There has to be some serious "Thank God I'm not the one stuck cleaning up that mess" stuff going on here.

Funny unrelated story. We had an exec looking at one of the blackberry's. He put in back in the hard case and was fumbling around with it and saw the "RIM" on the back. Then he asked, in the innocence that only an exec can have, "So, how does one go about getting one of these 'RIM' jobs anyway?" When I am canonized as a saint, one of my miracles will be "not laughing at the VP who asked how to get a rim job."

For a communications company (4, Insightful)

philo_enyce (792695) | more than 7 years ago | (#18781209)

RIM is pretty bad at communicating with their end users. They do not have a network status page. When you call in to TSupport, there is no message indicating a general interruption in service. This is totally unacceptable. I spent two hours on hold last night after checking over a client's BES and not finding any issues locally. That hold time could have easily been reduced to a couple of minutes if RIM had a system in place to notify users of problems. Even Time Warner, which has terrible customer service, has service outage notices as part of the call tree when you call in for support. I would guess that this is a conscious choice on RIM's part, to try and appear as if they never have problems. Bad idea. Customer frustration sets in big time when you don't talk to them during outages.

RIM: Get better at communicating with your client base or they will go elsewhere.

philo

Single points of failure (1)

cortana (588495) | more than 7 years ago | (#18781235)

I don't understand how the ENTIRE network can be down. Hasn't anyone learned from the design of email?

But then again I can't see what Blackberry gives you that you can't get with an IMAP server anyway.

Oh, no (4, Funny)

Skidge (316075) | more than 7 years ago | (#18781249)

Now what's a busy executive supposed to do when you're giving them a presentation? Actually pay attention to you?

What about users with Blackberry Servers (1)

Drakin020 (980931) | more than 7 years ago | (#18781257)

Does this affect us? We haven't had any issues but I am wondering if it is because we have the enterprise server.

Time for mobile push... (0)

Anonymous Coward | more than 7 years ago | (#18781341)

And people think I am on crack when I tell them that Windows Mobile and Push technology is the way to go...

Totally independant from any type of telecommunications, only requires a data connection be present....

THIS FP FOR GNAA! (-1)

Anonymous Coward | more than 7 years ago | (#18781381)

over t4E same

Remember POP over TCP/IP ? (1)

Pascal Sartoretti (454385) | more than 7 years ago | (#18781389)

In the meantime, my Treo is working fine. Why? Because it relies on the POP protocol used over a TCP/IP network. Traditional, boring, standards-based and reliable.

Yes, my TCP/IP is provided over GPRS, but I hope that my next Treo (linux-based?) will offer a Wi-Fi connection as well.

Pascal

It's back up... (2, Informative)

zubinjdalal (816389) | more than 7 years ago | (#18781459)

... 9:52am EST (Rochester, NY)

Story broke here first (0)

Anonymous Coward | more than 7 years ago | (#18781461)

www.fiscaltimes.com
They're also posting updates as they come in.

mine has been working for the past 24 hours.... (1)

teknopurge (199509) | more than 7 years ago | (#18781467)

then again it's a treo and not dependent on a provider with a single point-of-failure.

Mobile outlook 1, crackburry 0.
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