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Activation Problems in iPhone Paradise

Zonk posted about 7 years ago | from the long-wait-short-celebration dept.

Communications 434

Thomas Hawk writes "Unfortunately it appears that some activations of Apple's new iPhone have gone badly. After waiting in line 36 hours I'm still unable to activate my phone. I'm documenting the AT&T circus call by call on my blog. I've had my hold calls dropped, been patched into other users unable to activate their phone instead of AT&T customer service reps, been told that my wife must get a new phone and that the family plan can't work for me. I've been told that the problem is that I'm not putting a new chip into my iPhone in the slot on the left side of my phone when no slot there exists. PR Blogger Steve Rubel has also been documenting his problems on his Twitterstream. According to an unscientific poll being conducted by Engadget about half of the people who bought iPhones have had activation trouble with about 38% of problems still unresolved." Even the folks at MacWorld weren't immune to these issues.

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iPhone = gayPhone (-1, Troll)

Anonymous Coward | about 7 years ago | (#19713473)

What did you expect from the first geneartion??

Thats right you early adopting Faggots.

The iPhone is the AIDS of gay sex.

Never saw it coming! (3, Insightful)

Renraku (518261) | about 7 years ago | (#19713485)

Activation problems? With the iPhone being hyped for a year?

Never saw it coming.

Especially since AT&T, a company known for shitty service, was given launch rights.

Re:Never saw it coming! (3, Insightful)

terrymr (316118) | about 7 years ago | (#19713493)

I think all the mobile phone providers are known for shitty service.

Re:Never saw it coming! (4, Informative)

geddes (533463) | about 7 years ago | (#19713887)

I think all the mobile phone providers are known for shitty service.
I have to disagree. I have had nothing but excellent service from T-Mobile, and I mean truly excellent. Their phone reps are not only friendly and helpful, but WELL TRAINED. They understand the different models, the plans, SIM cards, unlocking, and will help you with anything. I even called T-Mobile once lost in Salt Lake City, looking for a wi-fi hotspot. I read them the name of the street I was on and the rep gave me step-by-step directions, and stayed with me on the phone. It was awesome. I really want an iPhone, but I am loathe to leave T-Mobile for this reason. Hearing stories like this makes me even more reluctant to buy an iPhone. Good customer service is so rare these days. Why didn't apple go with T-Mobile? Or rather, why did they have an exclusive deal with anyone the great thing about gsm is that it is interoperable. AT&T isn't subsidizing the price, or so I hear, so what possible advantage does apple get from the relationship? "Innovative Network features like visual voicemail." Fine, I would be happier with an iPhone without visual voicemail that I could put my T-Mobile SIM into.

How is it Apple or AT&T's fault? (0, Flamebait)

Anonymous Coward | about 7 years ago | (#19713911)

The activation problems are related to switching from competing services over the weekend.

The competition are dragging their heels in an attempt to dull the luster of the iPhone and retain customers as long as possible (it's the weekend).

Re:How is it Apple or AT&T's fault? (-1, Troll)

Achromatic1978 (916097) | about 7 years ago | (#19714079)

Utter bullshit. You didn't even read the linked articles. One guy waited 36 hours to add a phone to his EXISTING AT&T family plan.

You're just utterly petrified of the possibility that anything related to Apple might not have gone utterly smoothly, and desperate for a scapegoat.

Re:Never saw it coming! (4, Informative)

LBArrettAnderson (655246) | about 7 years ago | (#19713513)

If you read the other person's problem thingy, it states quite clearly that this is not AT&T's problem, but it is a problem with iTunes and the iPhone.

Re:Never saw it coming! (2, Funny)

Whiney Mac Fanboy (963289) | about 7 years ago | (#19713531)

Especially since AT&T, a company known for shitty service, was given launch rights.

But, but but!

Apple's going to fix the entire cell phone industry with the iPhone! Surely they wouldn't have chosen the worst servicing, most predatory monopolist of the cell phone industry to be their partner?

Re:Never saw it coming! (5, Funny)

KiahZero (610862) | about 7 years ago | (#19713565)

Well, they did choose the most predatory monopolist of the cell phone industry, but Verizon said no.

Re:Never saw it coming! (1)

pinchhazard (728983) | about 7 years ago | (#19713709)

Amen to that. Exactly what I thought when I read the parent.

I would emphasize the "unscientific" aspect (5, Interesting)

adam (1231) | about 7 years ago | (#19713551)

I am aware of the activation problems, especially after seeing this looooong thread [] on Apple's own forums. However, with regard to the engadget poll, I would be wary of its results-- there are many people who are "haters" of the Apple products, of the iPhone, etc, and I suspect many people who don't own iPhones are responding anyway saying they have activation problems, to skew the poll. My experience has been generally good.. bought 4 phones (I discussed yesterday [] ), and three of them activated almost immediately. My primary phone, our biz dev guy's phone, our operations director.. no problem. The fourth, got the notorious "we need more time to complete this activation" (I was porting a second line, after porting my primary line from t-mobile). After about 12 hours, it started receiving texts, and within 24hrs it was ringing at the correct number. I called t-mobile tonight to cancel my service (40hr mark, or so) and they told me the second number has yet to fully release and to call back tomorrow to confirm it released and my service was fully cancelled.

I admit not to have much technical knowhow with respec to the inner workings of this process, but I don't imagine it's entirely any one aspect.. AT&T, Apple, etc. It's probably due to the slowness of every vendor involved (those releasing numbers, etc) and the sheer volume of registrations over the last 72hrs.

Re:I would emphasize the "unscientific" aspect (0, Troll)

heinousjay (683506) | about 7 years ago | (#19713569)

I would be wary of its results-- there are many people who are "haters" of the Apple products, of the iPhone, etc

Are you seriously trying to shift blame to a vast PC-user conspiracy?

Re:I would emphasize the "unscientific" aspect (3, Informative)

falcon5768 (629591) | about 7 years ago | (#19713609)

actually he is just stating a fact, that a unscientific poll does not = everyone having issues. Everyone I know who has gotten one has all had not one issue with it except one, who had a pre-existing ATT account which many people who have issues, ALSO have had.

i don't think "vast" is the right adjective (5, Insightful)

adam (1231) | about 7 years ago | (#19713721)

I'm not trying to shift blame at all. I said myself that 25% of the phones I purchased had activation problems. But I don't posit that as evidence that 25% of *ALL* iphones have had activation problems. Look at the replied to my last three comments (which all got modded +5, btw), and you'll find the exact people i'm talking about who may have clicked "my phone is still unactivated!" when they don't even own one. (for the lazy, comments: here [] | here [] | here [] )

Replied to those comments, you'll see people who said they would laugh at me/whomever they saw on the street using an iPhone, people calling me stupid/dumb, calling those in lines "emo retards," calling those in line "suckers," etc. Now, most people who choose not to buy an iPhone just do so out of logical choice, and that's the extent of their involvement.. but there most definitely is a vocal minority that feels slighted by Apple.. I really don't know exactly why, but I can say for sure that when I spent $600 a piece on my unlocked Treos (as did many others a few years ago), I don't recall a sizable portion of people calling me retarded/dumb/etc. The fact is a lot of people online have some sort of irrational distaste for the iPhone, and for those that buy it. And I don't believe that 40% of the people who bought the phone so far are still without service (as noted in the poll). I suspect it's in the single digit percentile, which still sucks if you're in that group, but 40% it isn't. I even posted a link to the Apple discussion page that has hundreds if not thousands of relies from people with activation problems.. but Apple is quickly approaching the "million iPhones sold" mark, and I don't imagine that of those million there will be several hundred thousand that take 48+hrs to navigate an activation quagmire. But hey, maybe I'm just lucky in my experiences. Engadget even noted themselves that they've activated 6 iphones without any problems.

Re:i don't think "vast" is the right adjective (-1, Troll)

heinousjay (683506) | about 7 years ago | (#19713743)

I didn't realize you cared so deeply for Apple and were persecuted so horribly for it. I'll try to be more sensitive in the future.

Re:I would emphasize the "unscientific" aspect (2, Interesting)

BlueTrin (683373) | about 7 years ago | (#19714075)

Apple should force users to enter some iPhoneID to be able to post in the technical problems section to avoid spams and false information.

But did you consider also the fact that not all the people who have problems will log on to Apple forums to post or vote in the poll ?

Link to resolution of problem (5, Informative)

scooter.higher (874622) | about 7 years ago | (#19713843)

The summary fails to mention one of the (I believe) more informational parts of the story... hours-we-just.html []

Hallelujah, Hallelujah, Hallelujah, Hallelujah, Haaaalllleeeeejuuuuuahhhhh!

We just did it. After probably 20 or so phone calls to numerous departments all over Apple and AT&T we finally found the *right* department who can actually activate iPhones with you online, on the spot.

The magic number, and you will want to write this one down, is 877-800-3701. A special shout out and thanks to Scott Francis who left us a comment with the key to getting this whole mess solved. Apparently this is the one place at AT&T where they can actually activate your iPhone with you online. It was about a 20 minute hold and about a 10 minute process but the iPhone is now activated.

Thanks to everyone who spent the last day plus with us on ZooomrTV while we got it activated. It's been a fun ride. Now time to play with the phone and figure it out.

Re:Link to resolution of problem (5, Informative)

Anonymous Coward | about 7 years ago | (#19714105)

The summary fails to mention one of the (I believe) more informational parts of the story...

Oops, you quoted the wrong part, from the comments:

you are an idiot. i saw several ppl trying to help you in the zooomr chat and you ignored their suggestions, choosing instead to milk the story. how funny that the solution you eventually was the same as the one they suggested. if you had spent more time trying to solve the problem and less time on a broadcasting ego-trip then maybe you wouldn't have wasted so much of your weekend on hold and could have spent it with the children instead.

Re:Never saw it coming! (1)

The Great Pretender (975978) | about 7 years ago | (#19713859)

Schadenfreude, nuff said

Re:Never saw it coming! (1)

Frogbert (589961) | about 7 years ago | (#19714007)

Its a GSM phone, why the hell do you need to activate it? Every other phone in the world just needs a your old sim card inserted and a full battery charge.

Apple - because things just work! (2, Funny)

Whiney Mac Fanboy (963289) | about 7 years ago | (#19713501)


FUCK YOU (-1, Troll)

Anonymous Coward | about 7 years ago | (#19713535)

You are just another Apple basher, just because you have a grudge against Steve Jobs. STEVE JOBS IS AWESOME!!! Apple is perfect, this is all AT&T's fault! You must be new here...

The captcha is "forest."

Re:Apple - because things just work! (0)

Anonymous Coward | about 7 years ago | (#19713983)

Activation problems? It's Steam: Apple Edition!

A bit of perspective. (5, Insightful)

jcr (53032) | about 7 years ago | (#19713507)

Keep in mind that AT&T is turning on more cell phone accounts at once than anyone has ever done in the history of the cell phone industry. iPhone sales have either hit a million units already, or they will by the end of the coming week. If they perform at 99.9%, that's still going to be a thousand people running into problems.

Everyone I know who's gotten one so far had it activated in a couple of minutes. The real story here is how smoothly it's going overall.


Re:A bit of perspective. (0)

Anonymous Coward | about 7 years ago | (#19713533)

The real story here is how smoothly it's going overall.

Being able to use what you paid for is the real story? My, what high standards you have.

Re:A bit of perspective. (-1, Troll)

Anonymous Coward | about 7 years ago | (#19713577)

just keep making excuses for your gay lover, apple.

Re:A bit of perspective. (1)

timmarhy (659436) | about 7 years ago | (#19713593)

"cell phone accounts at once than anyone has ever done in the history of the cell phone industry"

right so you'd think they would have tested this activation thing and gotten it right BEFORE launch. no excuses, it's just piss poor.

Re:A bit of perspective. (2, Informative)

jcr (53032) | about 7 years ago | (#19713935)

They did quite a bit of testing, actually. That's why we're not getting reports of tens of thousands of people having problems.


Re:A bit of perspective. (0)

Anonymous Coward | about 7 years ago | (#19713625)

iPhone sales have either hit a million units already

Link Please.

Pity Apple didn't foresee the iPhone's popularity & choose a more capable partner.

Re:A bit of perspective. (1, Insightful)

Dun Malg (230075) | about 7 years ago | (#19713683)

iPhone sales have either hit a million units already

Link Please.
He has no link, he's pulling numbers out of his ass. The telltale sign is the second half of the sentence you quote, "or they will by the end of the coming week". What he's saying, basically, is "They've either sold a million in a day, or are going to sell a million in six days. He's stating a time span that's variable by half an order of magnitude. He doesn't have numbers. He just knows that a lot of people waited in line to buy. How many phones this means, he has no clue. QED, the one million number is sourced from his rectum.

Re:A bit of perspective. (0)

Anonymous Coward | about 7 years ago | (#19713727)

To be expected coming from the local Apple Shill.

There is no evidence that there were many long lines other than at a few big city stores.

The iPhone has all the signs of marketplace flop. I can't think of another product that has generated as much hate.

Re:A bit of perspective. (2, Insightful)

jcr (53032) | about 7 years ago | (#19713823)

What are you in such a snit about? Pissed off because you didn't buy AAPL shares?

I based my estimate on the reports that Apple had made three million units for the launch, the fact that AT&T ran out of them, that several of the Apple stores did as well, and that those stores are getting restocked daily. I was at the Valley Fair store in Santa Clara on Friday, and I saw a much bigger line than I ever saw for a previous event. Friends of mine who went by that same store today and yesterday have told me that the store looked like the post-thanksgiving rush.

My POINT is that AT&T is turning on more accounts at once than anyone has before, and they're doing a very good job of it.


Re:A bit of perspective. (1)

timmarhy (659436) | about 7 years ago | (#19713899)

"and they're doing a very good job of it"

based on what? all the horror stories we are seeing?

Re:A bit of perspective. (1)

jcr (53032) | about 7 years ago | (#19713921)

all the horror stories we are seeing?

No, the remarkably small number of those stories. Do the math.


here's your link (1)

adam (1231) | about 7 years ago | (#19713861)

Bloomberg quotes the number at 200k units [] for the first day.. 1800 stores at just under (averaging) 1000 units each, with another 72,000 units moved by AT&T stores. If you check the stock online [] right now on Apple's site, you'll see that around half of the stores are currently out of stock (90% of CA sold out). I can't say how many stores were restocked nationwide, by I know most California stores were restocked on Saturday for sure, and perhaps Sunday (i'm just guessing here, though). I don't think it's particularly unfair to assume 200k units for day one, 100k for day two, 50k for day three. At this point, as you said, I'm now pulling numbers out of my ass, but you don't have to develop a complex algorithm to see that there is still a lot of demand, and (if Apple has the stock) they can easily move 300k units this next week. JCR is even on my "enemies" list (apparently he's said some stuff before that I really didn't care for, haha, since I don't move many people to enemy status), but what he said here is perfectly fair IMO.

Re:here's your link (1)

pgillan (1043668) | about 7 years ago | (#19714003)

Am I a moron, or do those numbers add up to almost two million, not two hundred thousand?
(1,800 * 1,000) + 72,000 = 1,872,000

Re:here's your link (0)

Anonymous Coward | about 7 years ago | (#19714065)

California is full of fags. No wonder the iphone has sold out there first.

Re:A bit of perspective. (4, Insightful)

Enderandrew (866215) | about 7 years ago | (#19713631)

It isn't like they are a new company or haven't done this before.

When other new huge phones launch, there is often a flurry of activations, and I do believe AT&T has been in the phone business a while.

Let's be honest here. The problem is that this is new in how they're handling activation. Because Apple has a such a large say in this whole process, it suddenly becomes less clear who is responsible for what. You introduce new policies, procedures and hardware at once, you're going to get SNAFUs.

This isn't being a hater, but simply being objective. Apple has done some things rather well, and others not so well. For a company that does claim to have things "just work", they made the activation process more complicated than it needs to be.

Just activate in-store like any other cell phone.

That is having it "just work".

Re:A bit of perspective. (2, Interesting)

Jeff DeMaagd (2015) | about 7 years ago | (#19714097)

Some of the problems arise from the owner living outside the area code of the original line.

I really don't think that it helps that maybe several hundred thousand transfers and activations are happening at the same time, basically 6pm ET to 7pm PT. I don't think it happens very often.

Having it done in iTunes on the whole, probably improved the experience for 95%+ of the buyers, otherwise the lines would have taken maybe two or three times longer to finish.

Re:A bit of perspective. (0)

Anonymous Coward | about 7 years ago | (#19713643)

I love it!

The Apple loonies are already is damage control mode after shitting all over the Net for the past year with the tiresome iPhone hype and how Apple was going to save the phone industry from themselves and how we all hate our cellphones even if we don't realize it.

And what is the result of all the idiotic fanboy hype:

* Pathetic sales to no one but the hardcore, more money than brains Apple fanboy demo
* Scathing reviews comparing the iPhone to better and cheaper phones
* Buggy and poorly written iPhone software
* And all the people crying over activation problems after Apple claimed they were going to make cellphone 'easy to use for everyone'

Jobs now has his very own Newton to be remembered by.

Re:A bit of perspective. (1, Interesting)

Enderandrew (866215) | about 7 years ago | (#19713665)

Two other things.

1 - You seem to suggest the iPhone is selling out like mad. Funny, countless reports show the phone is still in stock everywhere, not just at the usual AT&T stores, but in Apple stores, and available on the web. For the most hyped-product of the year, it didn't sell out right away. Let's say 20% of the country has AT&T Cingular (which may be generous). Of those, how many are eligible for new phones this minute? Of that group, how many absolutely had to have the iPhone on launch day? Of that group, how many of them had the money to actually purchase it?

I'm not sure they sold 1 million units.

2 - You suggested they could be operating at 99.9% effectiveness with activation. Perhaps you didn't RTFA let alone the paragraph summary. It was an unscientific poll, but the results still showed half of iPhone owners reported problems.

50% > 0.1%

Those figures aren't remotely in the same ballpark. After you brush up a bit on your reading skills and math, I'll start giving you a bit more credit.

Re:A bit of perspective. (1)

ronin510 (1113835) | about 7 years ago | (#19713775)

Here's a link to an MSNBC article [] . It does talk about how some people are having activation problems, but at the bottom section it does state that:

"But in a sign of strong initial demand, AT&T said it had sold almost all its phones within hours of the device going on sale at its 1,800 stores.

As for web availability, people are being quoted 2-4 weeks.

AT&T has stated that pre launch, 40% of the inquiries they received about the iPhone came from people currently on other service providers. Of course, that isn't very scientific, but it does give you an idea of who potential iPhone consumers are.

Re:A bit of perspective. (1)

Enderandrew (866215) | about 7 years ago | (#19713919)

The few friends I know who bought them, walked into stores and didn't fight lines. They were readily available on the shelves. And I checked AT&T's website myself. It is listed as being in stock.

Kevin Smith talked about buying one. He didn't wait in line either. Again, he just walked down to the Apple store, walked in, and walked out with one.

If they sold out on launch-day specifically, it was due to an artificially created limited number for that day.

Re:A bit of perspective. (1) (899244) | about 7 years ago | (#19713801)

how about he reads when you do. iPhone is still in stock because they are being re-stocked daily. They have to my knowledge sold out daily. Why they did it that way who knows, screw ebayers? If so bravo.

Re:A bit of perspective. (1)

Enderandrew (866215) | about 7 years ago | (#19713897)

My wife and I checked earlier today because we heard how people were selling them for $900 on eBay. There were several auctions with 5 minutes left that were still at $200 for a brand new iPhone. You know what. I still wouldn't buy one. I have a Samsung SGH-D807 that I got not only for free, but for -$15 thanks to an instant in-store rebate. I have a gig memory card that I got for $9, and I love it. It plays my music, has a pretty screen, visualizations, I can download games to it, download full TV episodes, etc. And having owned a PDA, I'd rather operate my phone easily with one hand than pull out a stylus. Honestly, I'd try one if it was free, but I still wouldn't jump at a $200 price tag let alone a $600 tag.

Generally a product of this hype sells out, which it has not. If you can show me articles showing that it is selling out everywhere everyday, I'd love to read them. But I've seen about ten that have stated quite clearly they are sitting on store shelves.

Vendors generally don't have the logistics to restock daily. That's just absurd. I take it you've never worked retail. Why ship daily? People don't want to make orders daily, do inventory daily, or receive daily. If Apple produced X phones, and you have demand for X phones for the week or month, that's what you order. You don't order enough only to last the day, especially with the hype. You order as many as Apple will give you.

Re:A bit of perspective. (1)

NDPTAL85 (260093) | about 7 years ago | (#19714061)

They are in fact shipping daily. AT&T stores don't have enough storage room to store a week's worth of iPhones. I got in line at an AT&T store on friday and 10 minutes after I got in line they told everyone they were sold out. They only had like maybe 60 phones in stock.

Re:A bit of perspective. (0)

Anonymous Coward | about 7 years ago | (#19713973)

I'd rather trust Reuters than Engadgets: 2% activation problems []

Learning how to read is important, but distinguishing credible sources is just as vital.

Friend Returning His Already (0)

Anonymous Coward | about 7 years ago | (#19713789)

The only person I know how bought an iPhone is already returning his. He finally did get the thing turned on and was dumbfounded at what a clunker it was. Outside of the usual pretty Apple icons the phone has all signs of being designed by people who have never used a cell before. The thing just doesn't feel right carrying around or talking on.

The only positive result was it allowed me to make fun of him for falling for the stupid iPhone hype.

Re:A bit of perspective. (1)

cuzco (998069) | about 7 years ago | (#19713857)

Wow. You've had some bad luck!

I've had the opposite experience. I bought my first Mac in 1999, a first gen 350 MHZ G4 which I sold to a friend last year (who still uses it for web surfing and email).

My second Apple purchase was a first gen TiBook in 2000 which traveled with me on a six month trip in Mexico. That puppy took a beating travelling in "chicken buses" "combis" and getting irreverently tossed into a beat up backpack. I still use it for development. The only things wrong with it are a few cracked keys that are held together with tape and the firewire port gave up the ghost about a year ago.

My third Apple computer was a MacBook Pro I picked up a year ago and so far it's worked flawlessly.

The fourth and final Apple product I own is a 2003 iPod which I still use all the time.

The only problems I've ever had are batteries that loose their charge after about 1.5 to 2 years and one trip to the shop to get my MacBook Pro cleaned after spilling half a can of Pepsi on the keyboard. Nothing shorted out it's just that the pepsi goop under the keys made them stick in the down position and it got rather annoying. After the cleaning though, it was good as new.

That's it.

Re:A bit of perspective. (1)

pete-classic (75983) | about 7 years ago | (#19713963)

Took seven hours for my phone to go from "slide for emergency" to actually being able to do anything. I'm still not getting incoming calls forty-odd hours later.

Also, reports that Edge is slow appear to be exaggerated. In reality it is worthless.

The thing is awesome on Wi-Fi, though.


Apple Hype (0, Troll)

syousef (465911) | about 7 years ago | (#19713555)

I don't get it. What's so damned special about the iPhone? Any other company puts out a device like this and I guarantee you there'd be very few people taking it up, and they'd be labelled suckers by the rest of us. However Apple does it and suddenly its cool. Honestly I have had crap luck with Apple products - even my Ipod and my fiancee's - the only personal Apple gear I've bought in 2 decades have been trouble. Her's had a scratched screen, mine has a temperamental click wheel. Without those flaws they'd be good but not spectacular for what they are.

I set up an eMac for work a few years back and in a month it was off back to the Apple shop because the mother board had just suddenly died cold. This was a rarely used but usually left on and idle developers test machine. I saw enough to tell you I hate the interface and sadly my new Vista laptop looks just like a damned Mac.

I've come to the conclusion that Apple is good at one thing: Hype that creates a fanatical following.

Mod as you will. This being /. I don't expect much.

Re:Apple Hype (1)

Necroman (61604) | about 7 years ago | (#19713611)

Sounds like you've had some bad luck with the products... and you know what, that happens sometimes. I know a lot of people with Apple products in their homes and I hear only good things about them. I've got a Powerbook that I've had for almost 2 years now and it's still functioning fairly well. I've got an iPod Nano that has treated me very well.

Apple doesn't create a lot of hype for most of their products. The iPhone is one of the first products (in a long while) from them where they did a full advertising campaign before a product release. Much of the "hype" that you hear are other Mac/Apple users talking about their computers/toys.

Re:Apple Hype (1, Interesting)

dmarcoot (96402) | about 7 years ago | (#19713635)

try the phone. i have.
and your wrong.
there is a lot special, namely the UI.
but if that doesn't float your boat, find me a phone anywhere that has 1 gb of memory, never mind the 8 gb iphone has.

or the video play back with a 160 ppi screen, or a better internet experience, because there is none.
io dont even think it is best phone, but it certainly is best hand held internet device with perhaps the nicest UI ever made.

  i have used apple gear for 15 years, with not a single hardware problem, not one.
your entitled to your opinion based on your singular experience, but the vast repeat customers apple has, Consumer reposts highest customer satisfaction rating for years. all speak to another experience with their products entirely.

  i wonder why your wasting your tim reading and posting here on a product your made up your mind on without even trying. people like you are more annoying than so called "apple zealots"

Re:Apple Hype (1)

kubevubin (906716) | about 7 years ago | (#19713697)

Storing a lot of data within a phone is reckless. Plenty of phones offer removable storage options, which I feel is a far more intelligent approach.

Re:Apple Hype (0)

Anonymous Coward | about 7 years ago | (#19713907)

No Hardware problems? How's the shift key working?

Re:Apple Hype (1)

hxnwix (652290) | about 7 years ago | (#19713751)

While everything you say is true, I wonder whether you've used an iPhone.

Re:Apple Hype (1)

NDPTAL85 (260093) | about 7 years ago | (#19714071)

You don't get it because by definition of being a Slashdot regular you are a geek and geeks don't put much value in easy to use interfaces. If there isn't a REASON to tinker, it doesn't attract you. Likewise this is exactly why Apple DOES have a cult following.

You just aren't the target market.

Well, I'm happy (2, Interesting)

UbuntuDupe (970646) | about 7 years ago | (#19713557)

Not because I hate Apple or AT&T ... but because I just went through the process of upgrading a seven-year-old phone (Sprint). And it was a pain in the ass. I went through customer support hell, inconsistent stories, runarounds, transfers ... I was thinking the whole time, "holy shit, people upgrade phones all the time, why the hell does this have to happen to me?"

Well, as of this weekend, I completed the month-long process of upgrading ... and I'm just glad to know I'm not the only one who has to go through a stressful activation process :-)

Maybe they should have waited (1)

p51d007 (656414) | about 7 years ago | (#19713559)

A week or so. What's the big deal about standing in line for a week, other than to say "Look at me, I'm an idiot because I waste my time to stand in line for a stupid cell phone". I just don't get it....wait a few weeks, month or more for the hype to wear down, and the inventory to back up and the price will come down. Wait til winter or spring 08 for version 2.0 and maybe it will have the high speed, cut & paste, removable battery, removable memory card, 3rd party apps...etc...

Re:Maybe they should have waited (0, Flamebait)

MightyMartian (840721) | about 7 years ago | (#19713723)

Thank you for describing the mental state of your average techno-addict. They're a pathetic lot; picking their noses, popping their zits, repeating Aquateen Hunger Force episodes verbatim and going around spending big bucks on pointless, over-hyped hardware that in a normal world would be paid about as much attention as a big-busted whore in a gay bar. But hey, where would the almost as pathetic investors be without these antisocial losers.

Re:Maybe they should have waited (0)

Anonymous Coward | about 7 years ago | (#19713851)

Read your own comment again to figure out who the real antisocial loser is. So people want to buy a toy - why the hell should that matter to you?

If it makes you feel better, I just wrote this from my new toy - so far it's been really intuitive to flame assholes like you...

Check your zip codes (0)

Anonymous Coward | about 7 years ago | (#19713561)

at&t seem to be quite out of it with regards to how their own systems work, to the point where they have to make things up (or make wild guesses) when they don't understand why it isn't working. So far there is at least one solution [] to work around at&t's incompetence, but there's no telling if it applies to your situation.

The Engadget Poll (4, Informative)

Necroman (61604) | about 7 years ago | (#19713567)

The Poll that Engadget had about the service problems was fairly badly put together. The only way to be able to see results is to vote first. For for all the people that don't even have iPhones, they had to choose 1 of the 3 options before they could see the results. Since there was no "I Don't have an iPhone" options, it severally screwed with the results.

Re:The Engadget Poll (4, Insightful)

mr_matticus (928346) | about 7 years ago | (#19713741)

Not only that, but the respondents are self-selecting (why would the "happy middle," who have no stake in spreading their tales of joy, even respond to the poll? While a higher percentage of early adopters probably read Engadget, it's still a small minority of the market. How about the benefit of iPhone haters claiming problems just to stir the pot?) and don't have to "prove" that they even have an iPhone. It's basically the same as asking, "what's your opinion about Windows Vista after purchase?" without taking any further steps.

Are we really willing to believe that 13,000 iPhone customers responded to a poll on a tech-nerd website like Engadget? If that's even remotely accurate, that should indicate the high sales rate of the iPhone. But then again, it's similar to the response rate of every other Engadget poll, so it's probably total crap.

For the record, I don't care either way whether or not 38% of customers had activation trouble or not. I don't care whether 100,000 iPhones sold or 2 million did. It's a neat gadget, but my life isn't riding on it.

And? (1)

adona1 (1078711) | about 7 years ago | (#19713575)

Maybe some perspective is needed. Half of Slashdot sees the hand of God in the iPhone, and the other half wants it to fail miserably. But at the end of the day, it's still just a phone. If it makes calls and texts, then it's fine. Anything else is just window dressing (which admittedly is the main selling point for it).

I'd be more interested in hearing reviews/complaints after people have actually had the phone for a few weeks, as first impressions tend to be coloured by the owner's predisposition towards it.

Re:And? (1)

ozmanjusri (601766) | about 7 years ago | (#19713729)

Half of Slashdot sees the hand of God in the iPhone, and the other half wants it to fail miserably.

...and the third half doesn't care much either way, but is just interested in tech generally.

Re:And? (3, Funny)

Anonymous Coward | about 7 years ago | (#19713825)

"If it makes calls and texts, then it's fine"

no it's not, for $499 it'd want to suck my fat cock 3 times a day

Badly chosen launch date (4, Insightful)

Animats (122034) | about 7 years ago | (#19713587)

Lesson: do not launch product that requires extensive customer service at the beginning of a weekend.

The general observation seems to be that activation from a cold start works OK, but anything that requires "number portability" from a previous account may be troublesome. That's no surprise; number portability is usually a mess, because the carriers don't want you to use that Government-mandated feature.

It's still not clear why activation should require a separate computer. Activation via iTunes might be a nice option if you already use iTunes, but it shouldn't be the main route. After all, the iPhone has its very own Internet connection.

iPhone Already Fading Into Irrelevance (-1, Troll)

Anonymous Coward | about 7 years ago | (#19713589)

The iPhone has really fallen off the radar for everyone but Apple fans. Not really surprising despite the massive amount of hype Apple tried to generate that such an overpriced and poorly featured phone would only appeal to the niche hardcore Apple fanbase.

It sounds like Apple is already starting to pawn off the marketplace thud of the iPhone on AT&T. Damage control this early is not a good sign for Apple.

Re:iPhone Already Fading Into Irrelevance (1, Insightful)

jcr (53032) | about 7 years ago | (#19713905)

The iPhone has really fallen off the radar for everyone but Apple fans.

Wishing won't make it so, Mr. Ballmer.

It sounds like Apple is already starting to pawn off the marketplace thud of the iPhone

By "thud", do you mean the sound of the most successful consumer electronics product launch of all time? The iPhone's already set that record, even if they never sold another unit.


gadgets (4, Insightful)

wall0159 (881759) | about 7 years ago | (#19713595)

The iPhone looks like a great piece of tech, and I might get one someday. But...

It seems like Slashdot has a greater and greater proportion of articles that relate to gadgets (stuff to buy), and fewer and fewer that are about tech developments, science, etc. I'm not bitching about Slashdot, but is it really the case that nerds have become merely watered-down gear-freaks, and no longer employ their mind in the pursuit of knowledge?

Please, oh true nerds, answer my rallying cry!

Re:gadgets (2, Interesting)

Lemmy Caution (8378) | about 7 years ago | (#19713849)

iPhone, and Apple articles in general, attract fans (and anti-fans), rather than nerds/geeks. The difference between tech-fans and geeks is the difference between religionists and mystics. Fandom is, at the end of the day, a dependent relationship of admiration and respect for the cultural authority of some producer or another. That's antithetical to the nerd distance from the "marketed product" and the interest on how it could work and what could be done with it.

I'll admit it: I think fannishness of any stripe is a kind of cultural servitude.

Re:gadgets (0)

Anonymous Coward | about 7 years ago | (#19714033)

Rally call???


Let the Bovine madness begin.

Thanks for letting us know. (1)

Meor (711208) | about 7 years ago | (#19713613)

Maybe you shouldn't have hinged so much time an effort on a piece of hardware you could have easily gotten 1 week later. It's people like you that cause the problem, who do you think you are to complain about it?

no problem for me (1)

greg_barton (5551) | about 7 years ago | (#19713619)

Activation was a snap. Took about 3 minutes. Posting fromm iPhone. :)

Re:no problem for me (0)

Anonymous Coward | about 7 years ago | (#19713675)

"Posting fromm iPhone. "

Wait, you actually BOUGHT an iPhone???

Points at Greg and laughs...

Re:no problem for me (4, Funny)

Wakko Warner (324) | about 7 years ago | (#19713881)

Posting fromm iPhone. :)

how's that lack of tactile feedback workin' out for ya?

Re:no problem for me (5, Funny)

greg_barton (5551) | about 7 years ago | (#19713949)

how's that lack of tactile feedback workin' out for ya?

It's ffffffuckin' aaawesommmmme!1!

Re:no problem for me (3, Interesting)

XaXXon (202882) | about 7 years ago | (#19714103)

both mine activated fine at about 7pm pacific.

As far as the keyboard, it's one of my favorite parts. Not having used any type of small-form-factor keyboard extensively, after 5 minutes, I was typing far faster than I ever had on a blackberry-style device (which I've played with for similar short periods of time).

Re:no problem for me (1)

Samurai Cat! (15315) | about 7 years ago | (#19714027)

Same here. Took a very short time to do the activation, and I had zero troubles. My old Sprint phone quit working just a few minutes after I finished the iPhone activation. I was able to make calls from the iPhone pretty much immediately. (Now, getting a decent signal from inside my townhouse... heh.)

I bought my phone the same time as two friends. One had trouble - he was moving from T-Mobile. He had trouble simply getting his iPhone activated - it took a few hours before he was able to use it. Another day before he was getting incoming calls (his incoming calls were still hitting his T-Mobile phone). My other friend, who was already an AT&T customer, activated and started using his phone pretty much without issue. Fun thing was, he's a Georgia resident and was visiting me in Colorado at the time. Being outside his normal calling area when activating was a complete non-issue.

Only major issue I've personally heard of was from this one fellow who was in line Friday right behind me - literally, the next guy down. I bumped into him and his g/f at the Apple store this afternoon, while my friend and I were in checking out phone cases/etc. He'd bought two units - one for each of them - and the g/f's unit was having touchscreen issues, so they were back at the store to sort that out. The fellow himself, however, had had having some major activation issues and I think had largely worked things out by that time.

Aside from the whole "can't do a 'delete all' emails" thing that I'm sure everyone and their brother has mentioned, I've had zero problems with my new toy. I love it so far.

Re:no problem for me (1)

pgillan (1043668) | about 7 years ago | (#19714053)

I'll also take a stand stand for the silent and (apparently) narrow majority. I bought an iPhone Friday afternoon and activated it from iTunes in about 10 minutes. This included moving my number from Verizon.

iPhone questions (1)

evildogeye (106313) | about 7 years ago | (#19713639)

Perhaps this has been explained elsewhere, but here seems as good a place as any for me to ask the question: How is Cingular/AT&T not being to be a disaster for Apple. Everyone I know who has had Cingular has been unhappy with their service. The majority end up switching to Verizon and become fairly satisfied.
I always felt Cingular made cell phone virtually unuseable. Has AT&T/Cingular massively improved their network in the past year? Is everyone going to end up thinking the iPhone is awful simply because their service is so bad? Am I missing something?

Thank you.

Re:iPhone questions (1)

McGiraf (196030) | about 7 years ago | (#19713735)

"Perhaps this has been explained elsewhere, but here seems as good a place as any for me to ask the question: How is Cingular/AT&T not being to be a disaster for Apple. Everyone I know who has had Cingular has been unhappy with their service. The majority end up switching to Verizon and become fairly satisfied.

I always felt Cingular made cell phone virtually unuseable. Has AT&T/Cingular massively improved their network in the past year? Is everyone going to end up thinking the iPhone is awful simply because their service is so bad? Am I missing something?"

Yes it has, I don't know, I don't think so, I doubt it, surely.

Re:iPhone questions (1)

kencurry (471519) | about 7 years ago | (#19713781)

Perhaps this has been explained elsewhere, but here seems as good a place as any for me to ask the question: How is Cingular/AT&T not being to be a disaster for Apple. Everyone I know who has had Cingular has been unhappy with their service. The majority end up switching to Verizon and become fairly satisfied.

I always felt Cingular made cell phone virtually unuseable. Has AT&T/Cingular massively improved their network in the past year? Is everyone going to end up thinking the iPhone is awful simply because their service is so bad? Am I missing something?

Thank you.
I'm a current verizon customer and I can't stand them: here's why - I had a RAZR with 1st gen firmware, phone worked well, and I was able to use bluetooth to sync to my powerbook, transfer pix, and transfer mp3 ringtones. I had battery problem and brought the phone into verizon last Oct. they told me they would replace battery (was about $50) and that they would "upgrade" the firmware to improve battery life. Later, I found that bluetooth wouldn't work. I did some googling, and found out that the new firmware disabled bluetooth! I took back the phone, and I was told that they couldn't downgrade restore bluetooth. So there is verizon for you. Is AT&T worse? maybe, but I'll chance it.

Re:iPhone questions (1)

Kristoph (242780) | about 7 years ago | (#19713867)

I've been with Cingular for a real long time now. I've not had many significant problem. The problems I have had were usually fixed in less then 15 minutes.

I just upgraded to a BB Curve and while talking to the person the phone call dropped (on a land line) and she actually called me back to complete the upgrade and when I asked her for the unlock code she found it for me in less than 10 minutes. I was really very impressed.

Incidentally Verizon uses CDMA (or whatever) so their phones work in only a few countries. A GSM phone on the other hand can be used with a pre-pay card saving large amounts of money when you travel.


First generation thingy. What did you expect? (0)

Anonymous Coward | about 7 years ago | (#19713669)

Early adopters hurt. Haven't you learned that by now?

I blame Apple and the customers... (0)

Anonymous Coward | about 7 years ago | (#19713725)

What did customers expect? Fool me once... It's both the customer's and Apple's fault for this one. Customers (including my girlfriend) has consistent bad service and customer service from Cingular (now ATT). It's confirmed in so many news articles. It must be some pretty big kickbacks from ATT that convinced Apple to work with them despite Apple knowing about impending customer service problems. Do you think a company that big (Apple) wouldn't research that beforehand and decide to look away, distance themselves from their carrier while going after the bigger margin? Duh..that's how business works. By buying this phone we are voting with our dollar saying...yeah we want more of this...subscribe and support this lousy service more! 05/06/worst_cell_phon.html [] []

Cingular and AT&T network probably (1)

JimboFBX (1097277) | about 7 years ago | (#19713757)

When I got a regular old cell phone on the day that Cingular's network merged with AT&T, it took two days to get my phone up and running, and I had to get 3 new phone numbers. Then I was billed for changing phone numbers. They happily got rid of the charges, but thats just the way Cingular / AT&T are. Honestly, I'd avoid them like the plague except my girlfriend has cingular so we get free mobile to mobile. Oh yeah, the reception aint that great even at 5 bars. In another incident, a cingular rep. flat out lied about a plan that my girlfriend was signing up for, claiming it would be about 70 a month, and it ended up being over 400 a month. Again, with some calling that got straightened around.

So people new to at&t / cingular, now you know what your getting into.

We dont care!! (2, Funny)

stox (131684) | about 7 years ago | (#19713799)

We're the phone company, we don't have to.

Go AT&T (1)

strangeattraction (1058568) | about 7 years ago | (#19713847)

AT&T only spends money to get new customers not to service the ones they have. The greatest threat to iPhone success will be that Apple depends on AT&T to provide service that people like. The iPhone can fail simply because AT&T sucks.

my experience (4, Interesting)

venicebeach (702856) | about 7 years ago | (#19713893)

Posting this from my iPhone. I had trouble activating at first too. After waiting 10 hours I figured out that the problem was with transfering my old verizon phone number. I asked them to cancel the activation and started again with a new number -- went through immediately.

You cant do anything with the phone until its activated, no ipod, photos, nothing except calling 911. So the wait can be frustrating, and its very hard to get info out of ATT.

"haha, awesome" (1)

posterlogo (943853) | about 7 years ago | (#19713923)

talk about abuse of the tagging system. you guys are like 10 year olds.

Be patient (0)

Anonymous Coward | about 7 years ago | (#19713993)

I had to wait about 20 hours before mine was activated, and then another 12 hours or so before my number got ported over and incoming calls would go to the iPhone. No big deal. I thought the whole thing would take about 30 minutes, but it was really no big deal to wait a day and a half.

Well worth it. I'm a happy iPhone user. EDGE is bearable. Not great, but bearable.

I still don't get it why people want this iPhone? (0)

Anonymous Coward | about 7 years ago | (#19714025)

I mean it doesn't have anything special or new that you can't find on any cell phone been out on the last 3 years. My 2nd cell phone is 3 years old and has camera, MP3 player, Internet, etc. Touch-screen phone also been around 2 years ago.

So what so special about this stupid phone anyway?
I guess that it's like the iPod which is the worse MP3 player ever been released but there're some stupid people that buying it.

Re:I still don't get it why people want this iPhon (1)

pavera (320634) | about 7 years ago | (#19714073)

sure, my phone has mp3, internet and camera on it...
The number 1 thing I would like about the iphone is the full internet browser. I can't stand the stupid "mobile" versions of websites that I get on my phone, they are impossible to navigate, and 99% of the time don't even have 10% of the content of the real site.

It's a complete pain. Hence my phone browsing is limited to a) stock quotes, b) movie times, c) sports scores

Anything more than that, and my phone is useless.

Also, my phone has 128MB of storage for MP3's and pictures combined.... that's about 10-15 songs and maybe 20-30 pictures... as a "media" device it is useless. And there isn't a single phone out there that you can store and play back an entire movie except the iPhone.

So there are 2 brand new things:
1) Full complete internet browser
2) storage and playback of complete movies

Enough (0, Troll)

AdmiralWeirdbeard (832807) | about 7 years ago | (#19714043)

I honestly dont give a fuck about the fucking iPhone anymore.
This endless blathering on has gone on quite long enough.
I dont care what some douche has to say on his twitchstream.
I dont care what an engadget unscientific poll has to say about it.
I dont care what MacWorld has to say about it.
I just fucking dont care anymore.

I'm sorry to troll, i really am, but this fucking circus is worse than any other hypefest we've had recently here.
Fucking knock it off.

The #1 reason I won't buy an iPhone (1)

pavera (320634) | about 7 years ago | (#19714055)

I absolutely hate AT&T. I have tmobile, and honestly of all the phone companies I've ever had land line or cell, they have been the best. I know people have had problems with them, they aren't perfect. But I don't know ANYONE who has had AT&T service and not had problems. I even called tmobile once because a certain strech of highway I drive on suddenly didn't have service anymore, they looked it up, found the problem and said they'd send techs out to fix it. Something had happened with some antennas in a snow storm, and it was kinda remote, but I drove past there at least 2-3 times a week, and I would drop my call right there and not have service for ~5 miles all of a sudden. 2 days after I called, back up and working. I called back and they were open and explained everything that had happened, and thanks for calling to report the problem cause they might not have found it without my call... It was nice. AT&T's response would be something like "FU, pay your bill, we never said it would work there"

I don't know why Apple chose AT&t for this thing, that is the stupidest move they could have made. It'd be like taking a Ferarri out to baja. (IE, really fast car, completely unsuitable roads). AT&T has the worst of everything, crappy slow non-3g network, crappy customer service, horrible attitude towards customers.

They at least could have partnered with someone with a decent network (verizon) or decent customer service (tmobile). This whole 5 years exclusive deal with AT&T is (for me) and should be (for everyone) the death of the iPhone.

No porblmes at all (3, Funny)

pyrrhonist (701154) | about 7 years ago | (#19714063)

I'm ptsonig tihs form my iPnhoe, and I'm gald to say taht I've had no porblmes wsoeavrthr!
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