holymodal writes "In a new post to the Google blog Bindu Reddy, the Google Video product manager, admits that only offering refunds via Google Checkout was a bad idea: 'We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad.' Google now plans to issue customers a full credit card refund, while allowing them to keep the Checkout credit and extending the life of purchased videos another six months."
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