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10-year-old Microsoft Ticket Resurfaces?

CmdrTaco posted more than 6 years ago | from the still-faster-than-your-mortgage-banker dept.

It's funny.  Laugh. 257

Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.

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What I want to know is... (1)

PhiloBeddoe (1191205) | more than 6 years ago | (#22067844)

Who remembers their mouse didn't work 10 years later?

This one time at band camp... (1, Funny)

dintech (998802) | more than 6 years ago | (#22067952)

People actually remember computers systems things that routinely do something interesting (good or bad) such as computer systems, cars, girlfriends and so on. Although these things aren't now deep within your long term memory it can take very little to bring them back. A sound, a smell a phone call from Microsoft...

Re:This one time at band camp... (0)

Anonymous Coward | more than 6 years ago | (#22068470)

A sound, a smell a phone call from Microsoft...

When Microsoft calls my smell-a-phone, I tend to take notice.

Re:This one time at band camp... (4, Funny)

tristian_was_here (865394) | more than 6 years ago | (#22068708)

You will if it's Ballmer on the other end.

Re:What I want to know is... (3, Insightful)

VagaStorm (691999) | more than 6 years ago | (#22068764)

lol, the interesting thing her is that even tho they whant me to spend a fortune on not so backwards compatible upgrades evry 2 or 3 years, they them self have a system that goes back 10+ years :D :D

Well, it sounds good (0)

Anonymous Coward | more than 6 years ago | (#22067872)

If Microsoft is looking into it what more can you expect? Yeah, yeah, I know what you are saying, but *reality check* mistakes happen. I think its cool.

Now, the question is: are they going to fix the problem or is the OS now out of support?

Consider the source (0)

Anonymous Coward | more than 6 years ago | (#22068958)

And another, more important, issue seems to be how... of course we know MS-haters never, ever lie about Microsoft.

This entire "ten years after" thing could be 100% bovine fecal matter for all we know, and it wouldn't surprise me in the least.

heh, interesting disclaimer (4, Funny)

Anonymous Coward | more than 6 years ago | (#22067904)

To be fair, this is all unverified, so choose to believe at your own risk.


This is slashdot. The article is critical of Microsoft. Of course they will believe.

Re:heh, interesting disclaimer (-1, Troll)

Anonymous Coward | more than 6 years ago | (#22068232)

It's like George W. Bush believing any claim that an oil-rich nation has WMD: No matter how far fetched it is, he will believe because he HAS to believe!

Re:heh, interesting disclaimer (5, Funny)

El Pollo Loco (562236) | more than 6 years ago | (#22068260)

I believe I can fly
I believe I can touch the sky
A blue screen every night and day
call MS and yell away

I believe they will call
I see them calling 10 years down the road
I believe in MS
I believe in MS

What exactly ARE the risks? (-1, Offtopic)

spun (1352) | more than 6 years ago | (#22068434)

Will someone throw a chair at us? Maybe Bill Gates will "buy us out" a la The Simpsons? Sounds scary, I think I'll believe something less risky. "Little crumb donuts are delicious," that's not a risky belief, is it?

I don't believe it (5, Insightful)

oni (41625) | more than 6 years ago | (#22067912)

Let's think about all the things that would have to happen for this story to be true:

1. Microsoft must have no mechanism for tracking work order/help requests. Come on. Every manager has daily/weekly/monthly reports that show the number of requests opened/closed/carried over and it flags old requests, and it sorts by age, so the oldest issue shows up at the top of the list. A manager would have seen this.

2. When the help desk guy was assigned to make the followup call, he didn't notice and find it odd that the original call came in 10 years ago? He didn't call his supervisor over and say, "hey I think somebody made a mistake here! Maybe we should just close this out."

3. Somebody has the same phone number of 10 years.

Or we could go with theory B: a blogger made up a funny story.

Re:I don't believe it (4, Insightful)

ByOhTek (1181381) | more than 6 years ago | (#22067954)

(2) is reasonable. Depending on the workload and setup, it is very reasonable the support agent didn't even look at the date field before making the call.

(3) I know some people that have had the same number for 10 years. Some for a lot longer than that.

Re:I don't believe it (1)

mrL1nX (798019) | more than 6 years ago | (#22067978)

4. The help desk guy didn't notic it said: Operating System: Windows 98 (or for that matter even Windows 95)

Re:I don't believe it (1)

oni (41625) | more than 6 years ago | (#22068162)

according to the wiki, windows 98 was released in June 1998. So this would have *had* to be windows 95 (or even windows 3.11).

You're right, the tech would have looked at this and said, "WTF?" and then looked more closely, noticed the date, had a good laugh, and deleted it.

Re:I don't believe it (2)

KUHurdler (584689) | more than 6 years ago | (#22068784)

yeah right. If I work at a lame job calling customers all day long for the same old reasons... and for once, I get and abnormal call...

I'm calling it. Who's with me?

Re:I don't believe it (1)

phillips321 (955784) | more than 6 years ago | (#22068926)

Fuck Yeah! I've worked in boring jobs, any chance I get to have a laugh at my employees expense i'm taking! Especially M$!

If employees pay peanuts they can only expect monkeys!

Re:I don't believe it (2, Insightful)

LMacG (118321) | more than 6 years ago | (#22068010)

> 3. Somebody has the same phone number of 10 years.

This comes up on /. fairly often. I can think of dozens of people who have had the same number for at least that long. Heck, my aunt in Pennsylvania has had her number so long, I remember when we used a named exchange (OSborne 5) for it. I don't get the collective perception that keeping a phone number is unusual.

Re:I don't believe it (1)

Splab (574204) | more than 6 years ago | (#22068102)

I've had my mobile phone number for 10 years, its not that uncommon, especially in places where you can take the number with you when you move (Denmark for instance).

Re:I don't believe it (1)

peragrin (659227) | more than 6 years ago | (#22068806)

I know several people with 15 year old cell phone numbers and one stubborn guy who even still has the same phone plan from 10 years ago, much to the annoyance of Verizon. Every few years he buys a new phone and just has the phone changed.

My cell phone number though is only 9 years old. Got in 1999.

Home phone numbers though my grandmother has had the same number since her kids where growing up. so ~60 years?

Re:I don't believe it (0)

ThePlague (30616) | more than 6 years ago | (#22068826)

I've had my home number for 14 years, and my cell for nearly 10.

Re:I don't believe it (1)

Dark_Lord_Prime (899914) | more than 6 years ago | (#22068886)

This coming October, I will have had my land-line number for 10 years.

My parents have had the same number for about 23 years now.

My Aunt & Uncle have had the same number at least since I was a kid(probably longer), and I'll be 35 this year.

Re:I don't believe it (1)

moderatorrater (1095745) | more than 6 years ago | (#22068034)

Whatever happened, I think it's dumb to condemn Microsoft over this. With how many tickets they've dealt with since Windows and DOS came out, having this happen once isn't a bad record.

That being said, you should add: 4. Their system for tracking tickets would have to not have changed in the past 10 years.

Re:I don't believe it (1)

PsychosisBoy (1157613) | more than 6 years ago | (#22068422)

That being said, you should add: 4. Their system for tracking tickets would have to not have changed in the past 10 years.

This is not all that unlikely. It is most likely the same software, which has been upgraded over time, thus retaining the same data. Even if they changed software completely, they would still have to migrate their old data over, or they would lose all pending support calls / situations.

Re:I don't believe it (1)

SQLGuru (980662) | more than 6 years ago | (#22068522)

We've done a cut over where the old and new systems co-existed for a period of time (like 1 month) with the "no new cases" rule for the old system. Anything that wasn't closed in that window were required to be manually entered by the assigned rep in the new system (incentive for closing them).

Layne

Re:I don't believe it (4, Insightful)

croddy (659025) | more than 6 years ago | (#22068446)

It's inevitable that a ticket will fall through the cracks once in a while. My first reaction was "Wow, impressive. They retain trouble ticket data for 10+ years."

Re:I don't believe it (1)

sYkSh0n3 (722238) | more than 6 years ago | (#22068464)

Why would the system not have been able to change?

Even with the system changing, they wouldn't have done anything that wouldn't have allowed them to use the same dataset. They can't just wipe all their tickets one day and start anew. Every thing would have to be brought over during the transition.

Re:I don't believe it (1)

R2.0 (532027) | more than 6 years ago | (#22068054)

In response:
"1. Microsoft must have no mechanism for tracking work order/help requests. Come on. Every manager has daily/weekly/monthly reports that show the number of requests opened/closed/carried over and it flags old requests, and it sorts by age, so the oldest issue shows up at the top of the list. A manager would have seen this."

You don't know any managers that don't read their reports? What fantasy company do you work at - I need to send in my resume.

"2. When the help desk guy was assigned to make the followup call, he didn't notice and find it odd that the original call came in 10 years ago? He didn't call his supervisor over and say, "hey I think somebody made a mistake here! Maybe we should just close this out."

You don't know any support personnel who are mindless drones? See response to #1 above re. "fantasy company"

"3. Somebody has the same phone number of 10 years."

Phone number portability, dude - you can keep your number forever. Oh, yeah - there are still folks that work and/or live at the same place for a long time. Rarer, sure, but they are still around.

Re:I don't believe it (1)

PsychosisBoy (1157613) | more than 6 years ago | (#22068554)

Phone number portability, dude - you can keep your number forever.

But of course, this wasn't available for mobile phones in the US ten years ago. Then again, most people didn't have a cellphone in the US ten years ago...

there are still folks that work and/or live at the same place for a long time. Rarer, sure, but they are still around

Homeowners tend to stay in the same place for ten years, in my experience... not that rare. I think everyone here is trying to compare their own situations (young job-hopping technology workers with no house), which makes it harder for them to reconcile this story with their sense of reality.

Re:I don't believe it (1)

I8TheWorm (645702) | more than 6 years ago | (#22068128)

Yeah, I'm sure PHB dashboard metrics and auto-status tickets would prevent something like this from happening. Even small companies like Chorus [gochorus.com] use them.

Just another blogger looking for page hits or his weekend buddy conversation "dude, I totally pwned the internet this week."

Re:I don't believe it (1)

El Pollo Loco (562236) | more than 6 years ago | (#22068138)

I'm only 24. I bought a cell phone at 15. I've had the same number for 9 years. It's not uncommon.

Re:I don't believe it (0)

Anonymous Coward | more than 6 years ago | (#22068174)

I have had the same cell phone number for well over 10 years. My home and work phones have changed several times though.

Re:I don't believe it (1)

EvilIdler (21087) | more than 6 years ago | (#22068176)

My grandparents have the same phone number they did 20 years ago.
Where I live, we usually bring our phone numbers with us when moving
inside the same city.

Re:I don't believe it (1)

bennomatic (691188) | more than 6 years ago | (#22068386)

My parents have the same number they got in November of 1970.

Heck, I think they still have the same "princess" phone they got when touch-tone was introduced in the late 70s.

Re:I don't believe it (3, Informative)

ILongForDarkness (1134931) | more than 6 years ago | (#22068288)

2. When the help desk guy was assigned to make the followup call, he didn't notice and find it odd that the original call came in 10 years ago? He didn't call his supervisor over and say, "hey I think somebody made a mistake here! Maybe we should just close this out."
They probably have an autodialer, the agent didn't even see the ticket before the system called the guy. I worked for a Capital One call center for a while. I was real nice when the systems were slow: "Hi ... is ... Steve Johnson there" I must have sounded retarded but it was actually that I was waiting for the account to come up so I knew who "I" just called.

Re:I don't believe it (4, Informative)

Lumpy (12016) | more than 6 years ago | (#22068342)

1 - Most trouble ticket software I have been exposed to can easily let this happen, enter in the wrong date like that and it will not show up on some reports.

2 - you are giving way too much credit in abilities to help desk people. it's so bad nowdays that most are incredibly uncaring and skilled due to falling wages.

3 - I not only have the same phone # from 10 years ago, but it's a cellphone number! I also plan on keeping my voIP number for at least 25 years or until my provider dies or turns evil.

I know many people that have been bugged by incredibly old followup calls from tech service at a company. One friend was called on gear that we had removed and threw away for at least a year and a half... It was on a spontaneous reboot issue we reported 5 years ago.

Re:I don't believe it (1, Informative)

Anonymous Coward | more than 6 years ago | (#22068426)

>3. Somebody has the same phone number of 10 years.

You'd be amazed. I know, myself, two people personally whose parents still don't pay for touch tone (they don't have it activated). The only way this can be the case is for the phone line to be earlier than when bell allowed CLECs (1990 or so, I can't remember exactly when). Otherwise, you are required to have touch tone and pay extra ($2.95 or so monthly) for it. Yes, I tried to get it cancelled (my modem doesn't care about pulse or tone), you can't, it's an odd tariff item that is a REQUIRED service now, only grandfathered accounts have it option.

This is in Ontario, Canada, for those wondering.

Re:I don't believe it (1)

z0idberg (888892) | more than 6 years ago | (#22068458)

As for 3.

They called his parents. It's fairly realistic for someones parents to have the same number for over 10 years (mine have had theres for almost 30).

Though I do agree that for this to be written on an anonymous blog that has 3 entries the bullshit-o-meter reading is fairly high.

Re:I don't believe it (1)

elrous0 (869638) | more than 6 years ago | (#22068484)

3. Somebody has the same phone number of 10 years.

Believe it or not, I've had the same email address for the last 12 years.

Re:I don't believe it (1)

omeomi (675045) | more than 6 years ago | (#22068642)

2. When the help desk guy was assigned to make the followup call, he didn't notice and find it odd that the original call came in 10 years ago? He didn't call his supervisor over and say, "hey I think somebody made a mistake here! Maybe we should just close this out."

You haven't talked to Microsoft tech support have you? If it's not on the script, it doesn't happen.

It's possible (1)

wsanders (114993) | more than 6 years ago | (#22068664)

I've seen six year old tickets in a production trouble ticket system, but it's much more likely the TT system would be upgraded and cleaned of cruft during that time.

Re:I don't believe it (0)

Anonymous Coward | more than 6 years ago | (#22068670)

4. Microsoft would have to have moved information about this ticket through multiple help system upgrade processes in which it probably would have been flagged as old... Unless MS is still using the same help system as it did 10 years ago.

Re:I don't believe it (1)

xtracto (837672) | more than 6 years ago | (#22068710)

3. Somebody has the same phone number of 10 years.

My mom's house (the house were I lived for about 14 years) still has the same phone number 68972 after almost 20 years. I do not thing it is that amazing to have the same telephone number for all that time (or maybe it is in the USA...)

Re:I don't believe it (1)

Otto (17870) | more than 6 years ago | (#22068722)

Let's think about all the things that would have to happen for this story to be true:

1. Microsoft must have no mechanism for tracking work order/help requests. Come on. Every manager has daily/weekly/monthly reports that show the number of requests opened/closed/carried over and it flags old requests, and it sorts by age, so the oldest issue shows up at the top of the list. A manager would have seen this.
Assuming that the date was put in wrong to begin with, it's possible that the system did not count the problem as it was in "the future".

2. When the help desk guy was assigned to make the followup call, he didn't notice and find it odd that the original call came in 10 years ago? He didn't call his supervisor over and say, "hey I think somebody made a mistake here! Maybe we should just close this out."
I'm assuming that the problem date was actually wrong for some reason, instead of the follow-up date.

3. Somebody has the same phone number of 10 years.
If you'd read the article, the reason he thinks it's 10 years old is because they called his parent's number and left a message there.

As for somebody having the same number for 10 years, my grandparents have had the same phone number for at least my entire life (I'm 31), probably longer. Not everybody moves every 5 years.

timestamps? (2, Insightful)

192939495969798999 (58312) | more than 6 years ago | (#22068894)

Microsoft built a system without timestamps, where you have to manually enter a date? I dunno whether calling that believable or not believable is more flamebait, but it's sure a wild story.

Clearly not their fault (4, Funny)

Thanshin (1188877) | more than 6 years ago | (#22067920)

Microsoft actually answered in time and slashdot reported the news ten years late.

On a related note (-1, Offtopic)

Critical Facilities (850111) | more than 6 years ago | (#22068332)

I finally got First Post on an article [slashdot.org] ! Woohooo!!

Signed,

BillG (1342) [slashdot.org]

Re:Clearly not their fault (0)

Anonymous Coward | more than 6 years ago | (#22068970)

I heard the ticket was a duplicate.

At last (1)

telchine (719345) | more than 6 years ago | (#22067922)

Well, I for one am quite excited about this. It may have taken them 10 years, but they're finally getting around to fixing the blue screen problem on Windows. i for one won't be missing it!

Re:At last (2, Funny)

TheRaven64 (641858) | more than 6 years ago | (#22068742)

They fixed them with the original XBox. When it blue-screened at an early public demo, Bill Gates said 'this machine must never blue-screen at a demo again.' So the developer team changed the background colour of the debug output screen to green.

Wait a minute... (0, Flamebait)

R2.0 (532027) | more than 6 years ago | (#22067926)

Microsoft offers support on their products? When did this start?

Re:Wait a minute... (0)

Anonymous Coward | more than 6 years ago | (#22068574)

I love your sig! WKRP was one of my favorite shows as a kid. I'm so messed up I actually remember that scene, hah. ;)

Re:Wait a minute... (0)

Anonymous Coward | more than 6 years ago | (#22068658)

Yes, unlike open source that offers soooo much support.

Re:Wait a minute... (1)

SEMW (967629) | more than 6 years ago | (#22068914)

They've always offered support. It's mainly for businesses who have volume license agreements etc. with MS, but consumers get 90 days of free tech support with retail versions of Windows & office (after three months you pay per incident). This is fairly standard with software companies -- Apple has exactly the same (90 days free, then you pay).

Re:Wait a minute... (1)

kellyb9 (954229) | more than 6 years ago | (#22068934)

Microsoft offers support on their products? When did this start?
I'm not sure when it started... but we have evidence that it probably ended 9 years and 354 days ago.

This Comment (-1)

Anonymous Coward | more than 6 years ago | (#22067930)

Was written in 1908.

I call BS. (4, Funny)

RandoX (828285) | more than 6 years ago | (#22067934)

Nobody EVER calls back.

Re:I call BS. (1)

calebt3 (1098475) | more than 6 years ago | (#22068196)

You haven't waited for 10 years while keeping the same phone #.

Can't wait... (1)

Indes (323481) | more than 6 years ago | (#22067936)

... to hear the next story, coming soon, about the tech support operator who was fired because (s)he was "too stupid" to be in the technical support department.

Re:Can't wait... (1)

Anne Thwacks (531696) | more than 6 years ago | (#22067982)

Dont hold your breath!

Re:Can't wait... (1)

Skater (41976) | more than 6 years ago | (#22068006)

We'll know that one was definitely fake.

(I kid, I kid...)

Windows 98 experiences (-1, Offtopic)

boxlight (928484) | more than 6 years ago | (#22067942)

Wow 1998 -- was that 10 years ago already? I remember having very fond memories on Windows 98, actually. I used to do Delphi development all day, and Win 98 used to crash on me at least 2 or 3 times a day, but it was really nice and fast on my computer (which was probably about a 333 GHz Pentium 2).

Pretty nice product, Windows 98. Other developers were either using Windows NT (which was slow and a nightmare to configure and keep running), or relatively early Linuxes (which was stable, but (IMO) mind bogglingly difficult to use -- I spent an entire afternoon once trying to get a Caldera installation to change screen resolution or mount a CD).

Windows 98 was actually pretty ok. It's all I used until Windows 2000 came along.

Just FYI, I'm now all Mac OS X and loving it. ;)

Re:Windows 98 experiences (1)

ByOhTek (1181381) | more than 6 years ago | (#22068046)

but it was really nice and fast on my computer (which was probably about a 333 GHz Pentium 2).


Wow. That's some impressive overclocking there. Liquid Hydrogen I take it? /sorry, had to be an ass there.

Seriously, 2-3 crashes a day? That would be intolerable for me. Mine (Visual Studios, several games, office, web) Crashed maybe once a week or two in Windows 98 when I tried to see how long I could run it. Of course, after running for almost a week, it was very slow.

Re:Windows 98 experiences (1)

boxlight (928484) | more than 6 years ago | (#22068124)

>> was probably about a 333 GHz Pentium 2
> That's some impressive overclocking there.
Ha -- good one! 333 MEGA-Hz. :)
> Seriously, 2-3 crashes a day? That would be intolerable for me.
In retrospect, yeah it does sound intolerable. Somehow I just got used to it. To this day I hit ctrl-s, ctrl-s, ctrl-s frequently when I pause for thought. :)

Re:Windows 98 experiences (1)

Moonpie Madness (764217) | more than 6 years ago | (#22068490)

Well, overclocking can lead to instability sometimes. I'm sure the crashing was just the price of going fast.

Re:Windows 98 experiences (1)

SCHecklerX (229973) | more than 6 years ago | (#22068150)

You should have tried OS/2 :-). Around 1998, windoze 95/98 were trying to catch up, and doing a horrible job of it. TCP/IP? What's that?

This seems fishy (3, Insightful)

The Wing Lover (106357) | more than 6 years ago | (#22067946)

I can't exactly put my finger on it, but there is something about the blogger's story that does not ring true. Maybe it is the lack of any personal information, or the implausibility of the ticketing system just cheerfully accepting a 10-year-distant callback date, or the implausibility of the tech who called his parents failing to notice that he was responding to a 10-year-old ticket.

In any case, I would hope that Microsoft actually verifies the claims before making a big deal of them.

Re:This seems fishy (1)

jdew (644405) | more than 6 years ago | (#22068510)

I wrote a callback system that would happily accept a date any length of time in the future, with the condition there was available scheduled agent time (based on the predicted resolution time by issue classification) in the scheduled times lot to deal with it.

No way (2, Insightful)

dtolman (688781) | more than 6 years ago | (#22067980)

I have worked in tech support at other companies, and we used to get regular reports about the oldest outstanding issues. And that was 10 YEARS ago - the same time this issue was opened. I can understand fat fingering the callback date - but no way an issue that old would get by for that long without being flagged by someone...

But... (1)

JediOSU (650051) | more than 6 years ago | (#22067986)

Did MS actually fix his problem? I find that to be more curious.

Oh, really? (1)

truthsearch (249536) | more than 6 years ago | (#22067998)

Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion


I guess everything is relative. Every time I had a support issue that required contact with a Microsoft developer it took days to even speak with one. And this was "enterprise" paid support, so I can only imagine what others must go through.

To their credit, once we were in contact with a developer they were usually helpful and always fast. But getting to the right person required telling our problem over and over to various levels of support staff.

Re:Oh, really? (1)

dtolman (688781) | more than 6 years ago | (#22068060)

From my experience at other tech companies, I think you're misinterpreting the corporate double speak that really just means that they regularly review issues to make sure they don't have months old cases cluttering up the system.

The real questions are... (2, Insightful)

nullCRC (320940) | more than 6 years ago | (#22068004)

1. Why is this considered "news"?
2. Who cares?

Re:The real questions are... (1)

RandoX (828285) | more than 6 years ago | (#22068068)

I care. Unfortunately, I'm slightly outside the criteria to be considered a nerd, so your comment still stands.

Re:The real questions are... (1)

truthsearch (249536) | more than 6 years ago | (#22068144)

1. It's a recent event of interest to some.
2. Taco, which is why it's on his blog that you are currently reading.

The Ticket (0, Flamebait)

verbalcontract (909922) | more than 6 years ago | (#22068036)

Hello Valued Microsoft Customer,

Thank you for contacting technical support. We value your business and are dedicated to resolving your issue as quickly as possible.

You say that your copy of Mechwarrior II crashed Windows 95 faster than El Nino crashed into the eastern seaboard. Well, ha! You're out of luck. What are you going to do, get an iMac? Like anyone's going to buy a computer without a floppy disk. That company -- whoever makes it -- is going to be out of business in a year.

Now I'm going to stockpile Pogs, make a lot of money from them, and buy some land in Afghanistan, while you deal with your own issues.

Signed,

Microsoft Technical Support

Re:The Ticket (0)

Anonymous Coward | more than 6 years ago | (#22068192)

Err, El Nino is generally only a concern on the western seaboard not the eastern...

So? (3, Informative)

ashridah (72567) | more than 6 years ago | (#22068056)

I filed a bug against FreeBSD back in 1998. I didn't get a reply on that ticket until late 2002, if memory serves. Turned out to be a known issue with supporting EIDE, turning that off in the BIOS did the trick, as I discovered, and followed up the ticket myself the next day.

Over 2-3 years later, someone finally closed the ticket.

These things happen.

biz6natch (-1, Troll)

Anonymous Coward | more than 6 years ago | (#22068090)

'Yes' to 4ny [goat.cx]

data entry is fun (3, Insightful)

Anonymous Coward | more than 6 years ago | (#22068190)

yes, its true. some people have to work for a living and do things like type in bunches of numbers between incompatible systems. sometimes after 10 or 11 hours on a friday when you are late to pick up your kids and your weird supervisor said your shoes are not 'professional looking' enough, and you skipped lunch break to meet deadlines and the coffee machine was broken, and the printer jammed for the 8th time and someone told you that you should have filled out a problem report, and it was your responsibility, even though you have already filled out 5 problem reports all of which were completely ignored....

sometimes you might make a typo.

Slashdot has error in article, reports as news (0)

Anonymous Coward | more than 6 years ago | (#22068230)

I suspect a /. editor typed "1/8/08" where he intended "1/8/98" and vice versa. Doesn't make sense for a 98 event to appear if MS accidentally typed "08", except if they're using Microsoft software to perform the search.

Re:Slashdot has error in article, reports as news (1)

Rob Simpson (533360) | more than 6 years ago | (#22068392)

The Microsoft employee entered "1/8/08" to schedule the follow-up call; it would've come up automatically on that date.

Maybe it's valid? (3, Funny)

Xest (935314) | more than 6 years ago | (#22068366)

Perhaps the guy was setting up his machine ready to play Duke Nukem Forever expecting its imminent release and the guy at Microsoft knew better and put in what he thought was a suitable follow up date for checking if it worked out okay for him?

Huh? (1)

basic0 (182925) | more than 6 years ago | (#22068378)

Moreover, the blog is hosted at the BlogSpot network owned by Microsoft's enemy, Google Inc.
I'm not sure what they're implying here. Are they saying that because Google is a major competitor with Microsoft, then they encourage anti-Microsoft content on Blogger? Or that only anti-Microsoft people would use Blogger? AFAIK, Google doesn't review and approve every single post, so what does this have to do with anything?

Only human (3, Funny)

ProteusQ (665382) | more than 6 years ago | (#22068394)

I know of a prof who will remain as nameless as her university and department who, in 1992, called up a student to ask if he was still interested in a graduate assistant teaching position. He declined; he had sent his letter of inquiry back in 1978 and was no longer interested.

Re:Only human (2, Funny)

trongey (21550) | more than 6 years ago | (#22068618)

I know of a prof who will remain as nameless...

That's amazing. I'm always astounded by the things people without names have been able to accomplish.
On the other hand, what's up with parents? If you're gonna have kids you've got to at least take responsibility for giving them names.

Obviously fake (3, Funny)

Jugalator (259273) | more than 6 years ago | (#22068408)

To be fair, this is all unverified, so choose to believe at your own risk.
From the article:

but that must have been when I was living at home with my parents
He's making the claim that he's not living at home anymore, under the condition that he's a geek.
From Geek Corollary #63, it follows that he's lying.

QED

Microsoft's reply (3, Funny)

gEvil (beta) (945888) | more than 6 years ago | (#22068436)

"Sir, if you'd just wait until next year when we release Windows ME, I'm sure you'll find that all of your problems will have been resolved."

Hot damn! (1)

elrous0 (869638) | more than 6 years ago | (#22068526)

This means that I should be getting a callback on my ticket in in about 1 year, 3 months! Now I'll finally get that printer to work with Windows 98, yey!

Typical /. FUD (-1, Offtopic)

thanksforthecrabs (1037698) | more than 6 years ago | (#22068548)

What a waste of electrons this site has become. What's with the mobile page being updated once every day or two?

Hey, they're early! (1)

ajs318 (655362) | more than 6 years ago | (#22068634)

Actually, if the ticket was for 1/8/08, then they're early -- by six and a half months.

Pay rises for accountants all round!

Re:Hey, they're early! (2, Informative)

Otto (17870) | more than 6 years ago | (#22068808)

Microsoft is based in the USA, not in Europe. 1/8/08 = January 8th, 2008.

Funny comment by "Bran" (1)

dpbsmith (263124) | more than 6 years ago | (#22068636)

Scroll down in the comments, to where someone named "Bran" (Peter Brando, according to the link" says "I work with MS Professional Support" and comments, apparently with a straight face:

"10 years is definitely a long time to have a case open."

Techsupport getting useless... (1)

bananaendian (928499) | more than 6 years ago | (#22068656)

Techsupport has gone down the hill recently. All you get today is a call center in bombay with scripted answers - or worse, a free for all support 'forum' filled with millions of garbage queries.

The usual formula that they expect from you doesn't suite me since by the time I contact tech support on something I've done at least two days of troubleshooting and I'm not interested in rebooting my machine - again.

Incidentally if anyone has an idea of how to further troubleshoot a GPIB-bus problem where a *OPC? query occationally results in an immediate EADR error I'd be more than happy to hear any ideas...

Fluke and NI have no ideas.

Re:Techsupport getting useless... (1)

systemeng (998953) | more than 6 years ago | (#22068916)

ER, Have you swaped out the hardware upteen times yet. . . Haven't worked GPIB in years and I don't remember how anything works but it sounds like glitchy hardware.

Trouble Ticket Systems (3, Insightful)

jhRisk (1055806) | more than 6 years ago | (#22068786)

Although I can understand how crazy things do indeed sometimes happen, but I don't know of a single "decent" trouble ticket system that by default doesn't mitigate such occurrences. Although the call back date could be set for any time whatsoever, there's always a date for resolution. Normally it's entered automatically based on the type of ticket, severity label as per the tech's discretion or any number of criteria and often not able to be changed by the tech him/herself. This prevents techs from trying to escape being listed on the "overdue" or "open tickets" reports managers pull up. If the tech can modify it then normally the managers pull reports on "time to resolve issue" or other such reports that would have eventually shown a ticket open for a long period of time.

What this reminds me of is a disturbing trend in bloggers that any traffic is good traffic and since they have little to loose they'll do just about anything. Gamecocks, Gizmodo and if we dig perhaps others recently, too. After all, when MS closes tickets they like to send an email (in fact one time I couldn't tell them I simply wanted to close a ticket, put no resolution and not receive an email but they were not allowed to just "drop it.) So why wouldn't the blogger get it as definitive proof of the event?

At the end of the day maybe it did happen... maybe it was data corruption... who knows but it smells fishy.

Why does it matter how long it takes? (2, Insightful)

serutan (259622) | more than 6 years ago | (#22068798)

The solution is still the same: Reinstall Windows.

Microsoft does Tech support? Who knew? (1)

icebike (68054) | more than 6 years ago | (#22068828)

The oddest part of the story is that any sentient being thought they could (or should even try) to get tech support from Microsoft. I mean how green could this user be to report a BSOD 10 years ago when they were almost an hourly occurrence?

To be fair, I have to admit that my Vista ultimate has crashed exactly once in the 4 months I've been saddled with it. Once more, and I'm picking up the call to schedule my tech support call - which will arrive after my retirement.

Right (1)

MobileTatsu-NJG (946591) | more than 6 years ago | (#22068842)

To be fair, this is all unverified, so choose to believe at your own risk.
Ironically, this disclaimer about Slashdot's Microsoft stories came 10 years too late!
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