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AOL "This is Spam" link as email DoS?

alabamatoy (674904) writes | more than 4 years ago

America Online 0

alabamatoy writes "AOL email offers its users a clickable link in each email message it delivers to them which is marked "This is Spam". Users who click on this link in an email message cause the sending SMTP server IP address to be added to some kind of AOL internal spam-source blacklist. This causes ALL subsequent email from that server to be blocked to *ALL* AOL users. For small hosting services, this can be a killer. Attempts to convince AOL to identify the user who reported the message as spam have failed (its against their internal privacy policy, they say) so the small hosting service is left with no mechanism to remedy the situation, other than repeatedly trying to convince AOL support that the site really is not a source of spam, and the problem is simply a stupid AOL user. For an entity like (for example) a recreational organization using this small hosting service, email group lists will almost always include one or more AOL users. All that's required to break email connectivity to AOL for ALL customers of the small hosting service is for one AOL user to stupidly click on "this is Spam" button, and all email to AOL grinds to a halt. Does anyone have any insight into how to resolve this problem?"

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