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Apple Voids Smokers' Warranties

Mr2001 (90979) writes | more than 4 years ago

Apple 4

Mr2001 (90979) writes "Consumerist reports that Apple is refusing to work on computers that have been used in smoking households. "The Apple store called and informed me that due to the computer having been used in a house where there was smoking, that has voided the warranty and they refuse to work on the machine, due to 'health risks of second hand smoke'," wrote one customer. Another said, "When I asked for an explanation, she said [the owner of the iMac is] a smoker and it's contaminated with cigarette smoke which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honoring warranties if the owner is a smoker."

Apple claims that honoring the warranty would be an OSHA violation. (Remember when they claimed enabling 802.11n for free would be a Sarbanes-Oxley violation?)"

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What second hand smoke? (1)

Island Admin (1562905) | more than 4 years ago | (#30181612)

Second hand smoke from where???? My burning CPU. Come on, they cannot be serious. The worst there will be is nicotine and tar residue. And its not like that kind of residue is radioactive. You most probably are worse off breathing city air ... And yes .. I am a filthy smoker :P

Re:What second hand smoke? (1)

Kelzar (1642061) | more than 4 years ago | (#30181686)

I know apple likes restricting its customers' use of their products, but...

Gooey brown sludge (3, Informative)

trudyscousin (258684) | more than 4 years ago | (#30181658)

I have no first-hand knowledge of the condition of the computers involved in the story.

But as a student completing college in 1990, I lived in a small one-bedroom apartment, and smoked perhaps 3/4 pack a day. At that time I had owned a Macintosh II with a 13" AppleColor display for the past year and a half or so.

One day I noticed that the display had become somewhat dim. On closer inspection, the glass looked as if it had been fogged over, and so I fetched some Windex and a paper towel to clean it. What came off beggared belief. The paper towel was covered with a gooey brown sludge. On a hunch, I opened the case of the display and found that everything inside was similarly coated with that brown gunk. The thought of taking the thing apart and washing the chassis in a microsonic cleaner crossed my mind, but I decided to leave well enough alone as long as it worked, washing the exterior case instead.

Oddly, the Macintosh II itself seemed to be fairly free of that crud.

Nonetheless, this is why I haven't had a cigarette since that day.

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