NEOGEOman (155470) writes "I work for a small company in Australia that sells a business product developed in Canada. We've come to rely on Google's AdWords system to bring us business — the vast majority of our new customers contact us because we came up near the top of their search for inventory control software. Google just cut us off, with an automated form letter that describes all kinds of offenses that don't apply to us (except perhaps our fairly unattractive landing page) and their stern wording and lack of response seems to indicate that there's no way to appeal or even find out what we did wrong. We've been AdWords users for years, and give Google a comparatively modest $1,000+ every month. Without this source of customers, we're kind of panicking. Our Canadian head office is panicking more, since their account is still active but their business is obviously the same. They have more staff than we do, and a lot more riding on continued AdWords success. We might fail without AdWords, but we WILL fail without our parent company.
My question for Slashdot is: If you're a legitimate small business selling legitimate software and Google cuts you off with the same letter they use to kill malware purveyors (Our software's might not be world-class but malware is a bit of a stretch!) what do you do?"