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Why 'Running IT as a Business' Is a Bad Idea

snydeq (1272828) writes | more than 4 years ago

IT 2

snydeq (1272828) writes "InfoWorld's Bob Lewis dispels the familiar litany that 'IT should be run as a business,' instead offering insights into what he is calling a 'guerilla movement' to reject conventional 'IT wisdom' and industry punditry in favor of what experience tells you will work in real organizations. 'When IT is a business, selling to its "internal customers," its principal product is software that "meets requirements." This all but ensures a less-than-optimal solution, lack of business ownership, and poor acceptance of the results,' Lewis writes. 'The alternatives begin with a radically different model of the relationship between IT and the rest of the business — that IT must be integrated into the heart of the enterprise, and everyone in IT must collaborate as a peer with those in the business who need what they do.' To do otherwise is a sure sign of numbered days for IT, according to Lewis. After all, the standard 'run IT as a business' model found its origins in the IT outsourcing industry, 'which has a vested interest in encouraging internal IT to eliminate everything that makes it more attractive than outside service providers.'"
Link to Original Source


I Weary of Snydeq's InfoWorld Astroturfing (1)

RobotRunAmok (595286) | more than 4 years ago | (#30824874)

At least start doing it under a different name... throw in some typos... submit a non-InfoWorld Flack piece once in a while... y'know, show some effort, mix it up a bit...

When it comes to IT... (1)

new2_60605 (1328721) | more than 4 years ago | (#30827084)

Treating it like a business is a VERY bad idea. Most businesses depend on their IT/IS Infrastructure to operate and some utilize their infrastructure to operate efficiently. In both cases the IT department is who engineer's or maintains this infrastructure that every company depends on. When your business needs to grow your infrastructure will be the first thing that needs to be modified to facilitate that growth. Having an experienced and integrated IT department is the best way to ensure a successful and painless transition. That integration comes from not separating IT as a separate business but integrating the IT staff so that they have a full understanding of operations and can better serve the company. Specifically when it comes to new technologies and how they can benefit the company by increasing profit margin, efficiency, reliability or reduce downtime. Or how to manage the flow of data from customers to maximize revenue and reduce the length of sales cycles. As far as cutting IT costs the best thing to do is to take purchasing out of the loop so that efforts on concentrated on making things WORK instead of replacing what ever is broken with a purchase of something similarly or differently flawed. Ever since out company switched over to buying from PriceHonest.com we have saved over 20% of our normal budget for IT and now our IT people can concentrate on internal software solutions and quality engineering of IT solutions for our Internal customers. Our IT staff writes up a RFQ on PriceHonest.com we get cheap tax free bids from CDW Dell Ingram Micro the same people our purchasing agents usually call anyways to negotiate prices and rates and we purchase everything we were getting from the same vendors except we are getting it a LOT cheaper and tax free. That gives us room in our IT budget for other expenses to make our jobs easier or to add to our rainy day fund or to have enough left over to get a bump at bonus time.
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