macguys writes "I work for an organization that supplies automation to a large group of libraries. While we have a robust Q/A process for our sites, it's all done on desktop machines using Firefox, IE, Safari, Chrome, etc. As more and more of our end users are accessing our assets via mobile devices, it seems to me that we should have a formal process for doing Q/A on those devices. I'm working on a proposal that includes buying (and regularly refreshing) a "petting zoo" of mobile devices for developer testing and q/a of our web assets. While my management agrees that this is a good idea, there is concern that we will end up having lots of cell phone contracts for devices that are only used a few times a year.
I'd appreciate knowing how other organizations handle mobile device q/a. How do you decide which devices to test on, and how do you handle having to buy a 1 or 2 year service contract for each device purchased for testing?"