StormSector writes "Cable TV giants are starting to panic over low cost and free alternatives to entertainment. Providers are reporting significant decreases in customers not because they are going to satellite, because they've found something better: the internet. Insider information obtained from two of the leading cable television providers shows how they are training call center employees to aggressively retain customers at all costs including "lies" and "diffusion" techniques. This article exposes those tactics and raises awareness that in this economic crunch, consumers are being pushed to cost cut in all areas including television. There are numerous alternatives to overpriced cable television most of the public is not aware of, including the availability of free high definition programming. Maybe it's time to drop cable?"
Link to Original Source