Beta
×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

How do you manage your operational procedures?

timurlenk (1756200) writes | about 4 years ago

0

timurlenk (1756200) writes "I'm working in a fairly large IT shop that was relatively recently setup but already needs to manage around 200 servers with various operating systems and applications. I've been tasked with with taking over the IT engineering and operations teams that actually run the infrastructure. The engineering team is tasked with developing the systems, doing the more high level stuff related to IT and documenting procedures. On the other hand the operations group does more of the mundane and repetitive tasks but only in line with the standard operational procedures defined by the engineering team. Much to my amazement no real documentation has been written until now, what has been written is outdated and as a conclusion procedures are rarely followed.

It looks like much of the problem lies in the fact that there is no easy to use method to create that documentation, store it and update it (for the engineering team) and (for the operations team) there is no central repository to find procedures related to a specific task or device (a certain process or server might have several procedures attached) and no easy method to submit feedback on these procedures and their outcome.

Sharepoint is available in the company but it doesn't quite cut it since it's slow and cumbersome to use. A wiki system sounds more suited but I'm afraid that references between documents could become difficult to manage manually. Is there any dedicated software or framework that can solve the above problem in an elegant way? Surely somebody must have hit this issue before..."

cancel ×

0 comments

Sorry! There are no comments related to the filter you selected.

Check for New Comments
Slashdot Login

Need an Account?

Forgot your password?

Submission Text Formatting Tips

We support a small subset of HTML, namely these tags:

  • b
  • i
  • p
  • br
  • a
  • ol
  • ul
  • li
  • dl
  • dt
  • dd
  • em
  • strong
  • tt
  • blockquote
  • div
  • quote
  • ecode

"ecode" can be used for code snippets, for example:

<ecode>    while(1) { do_something(); } </ecode>