snydeq writes "InfoWorld's Paul Venezia provides six unwritten rules for IT troubleshooting — ones that are not taught in school but that should be ingrained in your daily IT life. Emphasizing documentation, monitoring, and the kind of quality of attention to infrastructure details that eventually transforms into 'IT ninja' intuition, the rules provide a core foundation for increasing your ability to sniff out problems quickly and accurately in complex data center infrastructures." Link to Original Source
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