tekgoblin writes "If you have a question about a PlayStation product or service but don't want to wait on hold over the phone? Well you can head over to twitter.com/askplaystation between the hours of 2pm and 5pm PST Monday through Friday. However the Twitter account will remain operational between the hours of 9:30AM — 5:00PM PST. It looks like Sony is looking to compete with Microsoft's customer service over at twitter.com/xboxsupport." Link to Original Source
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