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India's Graduates Not Suitable for Call Centers

hawkeyeMI (412577) writes | more than 3 years ago

IT 1

hawkeyeMI writes "There's a story today in the Wall Street Journal about a problem faced by India's outsourcing industry; while there are many graduates from high school and college, most of them lack the critical thinking and English speaking skills needed for work in call centers, and for more skilled labor. The problem is especially keen where communication with the English-speaking world is most needed. This mirrors my own experiences with various firms on Elance, and with GetFriday and AskSunday. Maybe the outsourcing 'threat' espoused by many in IT is hitting its limits?"
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1 comment

You Bet (1)

softWare3ngineer (2007302) | more than 3 years ago | (#35721872)

I switched web hosting companies for this vary reason. Customer service was magnitudes better and time to troubleshoot and resolve my problems halved. This is all worth an extra dollar a month.
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