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Mediacom using DPI to hijack searches, 404 errors

Verteiron (224042) writes | more than 3 years ago

1

Verteiron (224042) writes "Cable company Mediacom recently began using deep packet inspection to redirect 404 errors, Google and Bing searches to their own, ad-laden "search engine". Despite repeated complaints from customers, Mediacom continues this connection hijacking even after the user has opted out of the process. Months after the problem was first reported, the company seems unwilling or unable to fix it and has even experimented with injecting their own advertising into sites like Google. How does one get a company infamous for its shoddy customer service and comfortable, state-wide cable monopolies to act on an issue like this?"
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Opting out (1)

MediacomSupport (2079994) | more than 3 years ago | (#35952434)

All customers can opt-out of the Mediacom search option. There is a opt out link on the redirected page. If you are having issues with the Mediacom Opt-Out service for the redirect of the browser, after opting out via the website, if you still have this happen please do the following Open Command Prompt and enter the following command nslookup google.cmo. 97.64.180.150 and then press enter (please note that's CMO and not COM) if you are opted out of the service you will get the following message... C:\Documents and Settings\user>nslookup google.cmo. 97.64.180.150 Server: albdc-dns-ns1.mcomdc.com Address: 97.64.180.150 *** albdc-dns-ns1.mcomdc.com can't find google.cmo.: Non-existent domain If you are still opted in, you will get the following message C:\Documents and Settings\user>nslookup google.cmo. 97.64.180.150 Server: albdc-dns-ns1.mcomdc.com Address: 97.64.180.150 Non-authoritative answer: Name: google.cmo Address: 67.63.55.33 If you have opted out but you are getting the message from command prompt, please personal message one of the active moderators at the Mediacom Customer support forum so we can look into this. If any customers have difficulty with the opt-out process I would be happy to assist or investigate. We can be reached on Twitter at @mediacomsupport or you can visit our forums at http://mediacomcable.com/CustomerSupport/forum.php [mediacomcable.com]
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