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Why Does AT&T Bother With A Customer Forum?

theodp (442580) writes | more than 3 years ago

AT&T 0

theodp (442580) writes "The good news for some AT&T DSL customers is that it will take a long time to hit a monthly bandwidth limit if the 6 Mbps service they're expecting in return for their money is only delivering .5 Mbps. An AT&T-hosted customer forum thread has been filled with tales of unresolved DSL woe for sixteen months, with the only genuine success story coming from a customer who says he had to sic the Better Business Bureau on ATT to get the promised throughput. The last of the 144 posts, dated May 11th and yet to receive even a canned response from an 'AT&T Internet Expert', reads simply: 'I finally have a fix. I have signed up with another service on the home line and will drop ATT completely.' So, why does AT&T even bother with a customer "support" forum?"

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