Gunfighter writes "On Tuesday, June 28th, 2011, Rackspace informed Cloud Sites PaaS resellers that Rackspace will no longer offer white label tech support to end users. This announcement surprised Cloud Sites resellers as it was given with no advanced notice or warning. Optionally available at $3.00 USD / month per client customer, the white label support solution offered Cloud Sites resellers affordable 24x7 support to provide their customers. Although not mentioned in the accompanying blog post, the email from Product Line Leader Josh Odom states "Supporting the non-primary customer causes confusion, and our ability to properly support resellers' customers is limited since we don't have access to their billing information, or to resellers' company policies.""
Link to Original Source