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Europe's Largest IT Company to Ban Internal Email

Hugh Pickens writes (1984118) writes | more than 2 years ago

Businesses 1

Hugh Pickens writes writes "Thierry Breton, CEO of Atos, Europe's Largest IT Company, wants a "zero email" policy to be in place in 18 months, arguing that only 10 per cent of the 200 electronic messages his employees receive per day on average turn out to be useful and that staff spend between 5-20 hours handling emails every week. "The email is no longer the appropriate (communication) tool," says Breton. "The deluge of information will be one of the most important problems a company will have to face (in the future). It is time to think differently." Instead Breton wants staff at Atos, an international information technology corporation which operates in 42 countries worldwide, with over 78,500 employees, to use chat-type collaborative services inspired by social networking sites like Facebook or Twitter as surveys show that the younger generation have already all but scrapped email, with only 11 per cent of 11 to 19 year-olds using it,. For his part Breton hasn't sent a work email in three years. "If people want to talk to me, they can come and visit me, call or send me a text message. Emails cannot replace the spoken word.""

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There is still no replacement for email (1)

Hyperhaplo (575219) | more than 2 years ago | (#38199306)

Finally, at last, this office has in-house IM. Thanks Notes Sametime. We also have email, can walk around to speak to people (assuming that they are anywhere near you.. lots of people are in other states..) and can phone... or fax.. or if desperate send a letter or Memo[tm] (long story, don't ask).

IM does not replace email. IM is 'instant on' the person needs to actually be online to have a synchronous 'conversation'. Generally, you only have a conversation with one person at a time. Rarely, two or three people.

Many times I need to type up information, wrap it up with colours and hyperlinks and send it to 5, 10 or 50 people. Email does this. Nothing else matches it.

Maybe I could do the same in a .doc and then... email.. or IM.. the doc?

Perhaps I could create a wiki page and then.. email? IM? the page to everyone? but how would everyone know who to reply to? Hmm.

While I can agree with the statement in the OP that only a small percentage of emails are directly relevant to 'business' .. it's also true to it is a primary communication channel for customers and currently has the best software install base.

The only way to reduce email I have found is to install Service Desk software - which reduces problem, incident, request and change emails.. and consolidates them into one place. Reduces. Does not stop. When you need to communicate, then regardless of your help desk solution, it still comes back to email, phone, IM, fax or posted letter (and probably in that order).

Now, I have to get back to this email that I've been drafting all day which should have been sent yesterday..

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