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AT&T Dead Last in Satisfaction Survey

redletterdave (2493036) writes | more than 2 years ago

Cellphones 0

redletterdave writes "Consumer Reports' latest ratings survey of cell phone carriers revealed that Verizon Wireless scored the highest satisfaction score out of the four major U.S. service providers, earning particularly high grades for texting and data service. Verizon was followed closely by Sprint and T-Mobile USA, but all three companies earned scores lower overall than their figures from last year. AT&T was at the very bottom of the list for the second year in a row. While AT&T's satisfaction score in 2011 wasn't as bad as its score from 2010, the Dallas-based cell phone provider, which recently discontinued its bid to acquire its better rival T-Mobile, still ranked at the bottom of the pack. Last year, AT&T was the only carrier for the Apple iPhone, but still managed to receive the lowest scores. The company is a bottom-feeder when it comes to keeping customers happy, even though
AT&T boasts more than 100 million subscribers, adding 2.1 million customers in the third quarter alone. AT&T is notorious for its dead zones and dropped calls, which was partially why AT&T wanted to buy T-Mobile in the first place. A separate J.D. Power and Associates customer care survey gave AT&T its lowest score, with Verizon Wireless similarly taking the top score."

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