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An anonymous reader writes
"One of the big complaints surrounding the Nexus 7 launch was the lack of customer support when dealing with the device. Google was not initially prepared to handle the volume of users that required support, which led to an increase in wait time for callers who needed solutions. However, we’ve recently received word from a source that now Google is using a third party company to staff a call center for the release of the next Nexus devices." Link to Original Source
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