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What to do when an advised BIOS upgrade is bad?

Bomarc (306716) writes | about a year and a half ago

0

Bomarc writes "Twice now I've been advised to "flash the BIOS to the latest", once by a (major) hard drive controller maker (RAID); once by an OEM (who listed as "critical", and has removed older versions of the BIOS). Both times, the update has bricked an expensive piece of equipment. Both times, the response after the failed flash was "It's not our problem, it's out of warranty". Given that they recommended — advised that the unit be upgraded, shouldn't they shoulder the responsibility of BIOS upgrade failure? Also, if there design had sockets rather than soldering on parts, one could R/R the faulty part (BIOS chip), rather than going to eBay and praying. Am I the only one that has experienced this type of problem? Have you been advised to upgrade a BIOS (firmware); and the upgrade bricked the part or system — if so, what did you do? Should I name the companies?"

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