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When IT Attacks, Online Software "Support" making computers insecure

Anonymous Coward writes | about a year and a half ago

Security 0

An anonymous reader writes "Rosetta Stone Total E (The Current Version) does not work with flash over 11.5. Their reps are telling users to downgrade flash without offering any information on the consequences and no fix for the program in sight. I have seen remote support companies disable firewalls, antivirus software, and do every security faux pa under the blue moon.

How does the Slashdot community protect those they support from the idiotic software companies "support"? How do you get around programs that have problems with a security patch or program, when someone "needs" the program?"

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