Beta
×

Welcome to the Slashdot Beta site -- learn more here. Use the link in the footer or click here to return to the Classic version of Slashdot.

Thank you!

Before you choose to head back to the Classic look of the site, we'd appreciate it if you share your thoughts on the Beta; your feedback is what drives our ongoing development.

Beta is different and we value you taking the time to try it out. Please take a look at the changes we've made in Beta and  learn more about it. Thanks for reading, and for making the site better!

High Tech Vending Machines Transform IT Support at Facebook

Hugh Pickens writes (1984118) writes | about a year and a half ago

IT 0

Hugh Pickens writes writes "While getting power cords, replacement keyboards, and other sundry computer accessories to employees who need them sounds easy enough, at many companies the process requires filling out order forms that can take IT departments days to fulfill. That's why Facebook CIO Tim Campos decided to take a more user-friendly approach to this common problem.- installing custom-made vending machines around the Facebook campus that dispense computer accessories instead of snacks and sodas. When Facebook engineers spill coffee on their keyboard (a common mishap) they head to a nearby vending machine instead of hitting up their IT guy or just grabbing a replacement from a nearby cabinet. They swipe their badge, key in their selection and voila—a brand new keyboard drops down for them to take. According to Campos, they've reduced the cost of managing replacement accessories by about 35%. While products found in the vending machines are free, items are clearly marked with price tags so employees can see the retail value of each accessory they take. The new vending machines also require all employees to swipe their badge before making a selection. That means each and every power cord, keyboard and screen wipe they take can be traced back to their name, ensuring that the system won't be abused. "I like the assumption that employees will do the right thing," writes Alexis Madrigal. "The swipe means that everyone's requests are tracked and I'm sure some algorithm somewhere is constantly sorting the data to see if anyone has pulled 10 sets of headphones out of the system.""

Sorry! There are no comments related to the filter you selected.

Check for New Comments
Slashdot Login

Need an Account?

Forgot your password?