angry tapir (1463043) writes "IBM has released a new product based on the game-show-winning technology used in Watson. The new 'Watson Engagement Advisor' is designed to let companies better interact with their customers, either directly through providing an intelligent agent that draws on natural language processing, a knowledge store and data about an individual customer or indirectly by advising the people who directly engage with a business' customers. IBM says that performance of the Watson system has increased by 240 per cent since it won Jeopardy! and its size has been reduced to the equivalent of four pizza boxes."
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