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Healthcare.gov Official Resigns, Website Still a Disaster

Nerval's Lobster (2598977) writes | about 9 months ago

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Nerval's Lobster (2598977) writes "A government official who helped oversee the bug-riddled Healthcare.gov Website has resigned his post. Tony Trenkle, Chief Information Officer (CIO) for Medicare and Medicaid Services, which oversees Healthcare.gov, will reportedly join the private sector after he departs on November 15. A spokesperson for the Medicare agency refused to say whether he had been forced out, telling reporters: “Tony made a decision that he was going to move to the private sector and that is what our COO announced yesterday.” Because of his supervisory role, Trenkle is considered a significant player in the Website’s development; The New York Times indicated that he was one of two federal officials who signed an internal memo suggesting that security protocols for the Website weren’t in place as recently as late September, a few days before Healthcare.gov’s launch.Following Trenkle’s resignation, Health and Human Services secretary Kathleen Sebelius admitted to the Senate Finance Committee that Healthcare.gov would require hundreds of fixes. “We’re not where we need to be,” she said. “It’s a pretty aggressive schedule to get to the entire punch list by the end of November.” Sebelius added that she was ultimately accountable for what she termed the “excruciatingly awful” rollout. Healthcare.gov has experienced massive problems since its Oct. 1 debut. In addition to repeated crashes and slow performance, the Website’s software often prevents people from setting up accounts. President Obama has expressed intense frustration with the situation, but insists the Affordable Care Act (ACA) backing the Website remains strong. “The essence of the law, the health insurance that’s available to people is working just fine,” he told reporters in October. “The problem has been that the website that’s supposed to make it easy to apply for insurance hasn’t been working.” While the federal government won’t release ‘official” enrollment numbers until the end of November, but it’s clear that the Website’s backers are losing the battle of public perception."
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