An anonymous reader writes "While several “software glitches” have been featured on the evening news, I can’t recall any that have caused a national conversation about the process of building and testing software unti Healthcare.gov. Suddenly, Americans are sitting at their kitchen tables – in suburbs, in cities, on farms – and talking about quality issues with a website. The average American was given nightly tutorials on load testing and performance bottlenecks when the site first launched, then crumbled moments later. We talked about whether the requirements were well-defined and the project schedule reasonably laid out. We talked about who owns the decision to launch and whether they were keeping appropriate track of milestones and iterations. After that came the public discussions about security holes, which, admittedly, is not an unfamiliar concept to most people."
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