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Ask Slashdot: Why don't companies validate emails?

SirDrinksAlot (226001) writes | about 9 months ago

0

SirDrinksAlot (226001) writes "Why don't all companies validate emails? It seems like a pretty basic piece of security, especially if credit cards are involved. So this is a pretty big pet peeve of mine. I have a fairly plain GMail address which get's a lot of misdirected or typoed email. It's something I generally just deal with or try to deal with it appropriately. I may be wearing out the "Report Spam" button. However recently somebody got a shiny new Kindle for Christmas and they created a new Kindle/Amazon account with my email address. Amazon didn't validate the email address and let this person create an account and start making purchases. I tried to report this to Amazon Support but they were unreceptive that this was some kind of problem. I explained it's my email address and somebody else made an Amazon account using it and there's NO validation. The very next day I receive an email from Amazon saying GMail made the mistake and I should talk to them. I'm not sure how GMail is going to fix Amazon's accounts. After talking to 4 people and a manager my issue is unresolved.
I've explained that I can go into Amazon and hit the password reset button and own this account. Worse of all what if this person has a credit card on the account? There's a lot of damage somebody can do with the account in that case. Yet after a lot of attempts to solve the problem Amazon still insists it's not their problem.
The email from Amazon.ca

Unfortunately, this is an issue that will need to be resolved by Google. We would normally be able to temporarily disable your account in order to sort out the email issues, as these issues can be caused by typos on another person's side. However, as this is not an email typo issue, we will not be able to resolve this issue ourselves. Samantha L

How would my fellow Slashdotters solve this issue? There must be some terms of service preventing me from resetting and closing the account. Since this is my email address does that mean it's my account and COULD just close it?"
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