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How Riot's social scientists fixed League of Legends trolling

Anonymous Coward writes | about 7 months ago


An anonymous reader writes "Interesting interview up today with Jeffrey Lin, Riot's lead designer of social systems, who has a PhD in cognitive neuroscience. His recognition that most trolls are only trolls because they're having an off day has changed the way that Riot punishes players. As a result, Lin's seen a noticeable spike in the number of people saying "GG" (good game) at the end of a match — 3 percent. It leaves you wondering, what if Activision approached Call of Duty griefers on Xbox Live the same way..."
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Interesting Insight (1)

Hugh Pickens DOT Com (2995471) | about 7 months ago | (#46707743)

"That's a paradigm shift: trolls aren't trolls all the time, they're sometimes trolls because they're in a bad mood every now and again. Players bring frustrations and tensions from the outside world into the game and even though it might not be common behaviour in a particular player, because it happens to most people once in a while you'll likely run up against examples of it pretty often in a game as popular as League of Legends."

"Once you acknowledge that, Lin recognised, you have to change the way you mete out sentences. This realisation is why Lin believes punishing players is often not effective. "If you look at the community at large and split them into demographics based on their behaviour there is a small demographic, say one percent of players, who are persistently negative and you'll need systems in place to help those players reform or improve their behaviours, but the majority of negative experiences come from neutral and positive players having a bad day so we need systems like honour and behaviour alerts to shape their behaviour."

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