An anonymous reader writes "Interesting interview up today with Jeffrey Lin, Riot's lead designer of social systems, who has a PhD in cognitive neuroscience. His recognition that most trolls are only trolls because they're having an off day has changed the way that Riot punishes players. As a result, Lin's seen a noticeable spike in the number of people saying "GG" (good game) at the end of a match — 3 percent. It leaves you wondering, what if Activision approached Call of Duty griefers on Xbox Live the same way..."
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