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Online shoppers across Europe now have new rights

mrspoonsi (2955715) writes | about 4 months ago

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mrspoonsi (2955715) writes "Previously, anyone who bought a product online was allowed seven business days during which they were able to change their mind and return the product for a full refund. This ‘cooling-off period’, during which a refund can be requested without being required to give a reason for the cancellation, has now been extended to fourteen calendar days from the date on which the goods are received. Online retailers and providers are now also banned from 'pre-ticking' optional extras on order forms, such as those adding insurance to the cost of a purchase. For the first time, laws have also been introduced to offer a cooling-off period for digital content, including music, films and books, as BBC News reports. Consumers may now cancel an order for digital content within fourteen days, but only if they have not downloaded it."

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