QuietLagoon (813062) writes "The email transcripts of Microsoft anti-trust trials always make for interesting reading, and the Iowa trial is continuing the tradition. An email from Jim Allchin asks the question of whether Microsoft has lost sight of what matters to its customers:
Exhibit 7264. Almost three years ago, on January 7, 2004, Jim Allchin, the senior executive at Microsoft, sent an E-mail to Microsoft's top two executives, Bill Gates and Steve Ballmer, and the subject was losing our way. Mr. Allchin says, I'm not sure how the company lost sight of what matters to our customers, both business and home, the most, but in my view we lost our way. I think our teams lost sight of what bug-free means, what resilience means, what full scenarios mean, what security means, what performance means, how important current applications are, and really understanding what the most important problems our customers face are. I see lots of random features and some great vision, but that does not translate into great products. He goes on to say, I would buy a Mac today if I was not working at Microsoft."